Customer Reviews for U-Haul Moving & Storage of East Side

Évaluation :

5

They didn't have the truck reserved and confirmed. I was upgraded to a larger truck at no extra charge.

Évaluation :

2

I had a pick up at 4 and was the next person in line while I wanted one of u haul team members thought it would be better to help someone who didn’t not have a reservation and the only thing they got was two boxes witch not a problem but the problem was she made 2 u haul toy box truck and that took her OVER 30 MINS witch caused me to get irritated and witch caused 5 people also behind to sit there and wait would not recommend this location

Évaluation :

4

We received good service from the employees in a tense situation. I reserved the trailer a month ago and it was not available. What is the point of a reservation that isn't honored? The staff worked hard to find us a larger trailer and we left. My frustration is not with that location, but the business model in general.

Évaluation :

5

Nothing. Everything was great

Évaluation :

1

I wanted to rent a car trailer. And they told me that they didn't have any. In des moines, within a sixty mile radius, when I showed up to the location, they had multiple car trailers. When I to hold them that I was interested in running a car trailer and not the car Dolly, they didn't care. And the lady got up and walked away because she had to receive a phone call and she left the table without saying sorry or anything. And handed me off to one of her co-workers, who was totally caught off guard. And when she returned, she didn't even say sorry or anything very disappointed in the customer service, I receive that this location i will definitely not be coming back

Évaluation :

3

We took the trailer off ant Ankeney, which was arranged when talked to the U-Haul rep. Drop off was fine except when unhooked the trailer started rolling just glad there was 2 of us so one person could find something to put under tires. If was after hours so we have no comment on personnel

Évaluation :

5

Staff was so friendly and helpful!

Évaluation :

5

Never have had any problems use uhaul ever

Évaluation :

3

Have more staff working the front. There was only one person to handle phone calls and people in person. Spent 10 minutes waiting to talk to the person as he was on the phone. He was trying to multitask - working on an other rental while working on ours. Then more people came in and had to wait in line. It would also be helpful to have the trailer size that the system said was available actually available.

Évaluation :

5

Staff were extremely helpful and accommodating!

Évaluation :

4

Nothing I can think of

Évaluation :

4

Merci

Évaluation :

3

The only reason I gave it an average rating was because the lack of employees. I arrived early for pick up and there was only one employee on site. Which she was GREAT btw!!! Very nice, respectful and helpful! But she was also left to handle the line of customers by herself! Which she handled it VERY well! She definitely deserves a raise and some recognition! I would put her name but I'd destroy it trying to spell it. It should be on my receipt. Kudos to her!

Évaluation :

3

You could stop overcharging people I filled it up for gas. I didn't go over the miles but yet they charge me another $16 after they charge me 90 some dollars and when I looked it up online it was supposed to be $50 so I really don't know why That was charged $120 for something that was supposed to be $50 $58 whatever it was but rest of your I will try to find different businesses with rental next time

Évaluation :

4

The staff was professional, helpful, and informative. From the check-in to help hooking up the tow dolly, it was a positive experience.

Évaluation :

5

Friendly workers

Évaluation :

5

Your female assistant manager that helped me on front end is a rock star. She is a diamond. Very friendly, personable and helpful. She reflects well on herself and on you. Do what you can to keep her happy. She will make you money. The check-in staff were helpful as well.

Évaluation :

5

Very friendly and helpful! I felt calmer and more confident driving off.

Évaluation :

3

Quick and no hassle in or out

Évaluation :

4

The computer system had been down prior to my registration. Seemed to irritate the service partner. Work on your system!

Évaluation :

5

Process for returning a pickup truck was not explained, so following the signage, I left the truck in Bay 2 (no one there) and walked some distance over to the main desk.

Évaluation :

2

I was quoted $1400 for the total price and was charged over $1600. The truck I had kept displaying the check engine light. The key was a struggle to get out of the ignition.

Évaluation :

5

Great service and friendly employees

Évaluation :

5

Extremely helpful

Évaluation :

5

Everything was great. I reserved online and used the self check-in and check-out method. So easy! Thank you!

Évaluation :

5

Very helpful and great customer service.

Évaluation :

4

Merci

Évaluation :

5

Fantastic customer service. Staff was very positive and extremely kind to customers. Kindness is hard to find currently, and is refreshing to see it at your facility!

Évaluation :

5

Very helpful and quick

Évaluation :

3

Had trouble locating my contact. Gave me a printed indicating I spent $0 . Needed receipt for moving expenses ,

Évaluation :

5

assistant was very helpful

Évaluation :

5

Everything went smooth!

Évaluation :

5

I greatly appreciated that a chained padlock is provided for the U-Haul door latch! However, I initially did not notice it and was scrambling to find my own padlock after packing up. Luckily I noticed the one provided by you guys - my recommendation would be to advise customers of the padlock provided :)

Évaluation :

4

Could cut the rate if trailer is delivered earlier than the five days that it's automatically given

Évaluation :

3

The U-Haul working was very confused on the promotion deal. He said that the deal to rent a U-Haul truck and get one month free storage rental was not possible stills available, but was wrong. He was rude and was rushing us. Besides that everything went smoothly.

Évaluation :

5

Excellent service à la clientèle. Quickly got us checked out. Provided comprehensive Information and instructions.

Évaluation :

5

Very pleasant experience this time. No long lines.

Évaluation :

4

Not enough employees. I waited 45 minutes in line.

Évaluation :

5

Had to switch equipment after adding a 1 way rental to the end of my local rental but certainly understand. If I had known I needed the 1 way at the end when I started out they might have been able to set me up better in the first place, so really my own fault. Allowed me to do it easily with some things in the trailer though so I definitely appreciate their understanding! Good folks at that location.

Évaluation :

5

The young lady, assistant manager here, was very friendly and helpful. Please give her a fat raise.

Évaluation :

5

Very helpful.

Évaluation :

5

the 24/7 mobile pick up and drop off is amazing!!

Évaluation :

5

Very. Good customer service quick service

Évaluation :

5

Excellent experience. Easy pick-up spot. Service was fantastic.

Évaluation :

3

The workers were friendly and helpful. The truck was hard to find on the huge lot. They just said, "It's out there somewhere close to the street." It was freezing out, and took a while to locate it. Also, the UHaul app - though a good idea in theory - did not work well without good internet service, and failed to upload my pictures. I had to just leave without completing the app info.

Évaluation :

5

Easy return. Very friendly.

Évaluation :

4

Only one clerk. Took 40 min to check in

Évaluation :

4

I had to select 'NO' on the Move-In and Maintained comments because we haven't gone in just yet and don't know. That should be a third option.

Évaluation :

1

Eat a pancake

Évaluation :

4

Trailer brake system didn't seem to work, truck was new/big enough that they weren't needed but still safety concern

Évaluation :

5

Friendly, helpful staff. Made it extremely easy for me

Évaluation :

4

Location was OK but not great. Service while there was very good

Évaluation :

5

The manager there is top notch, I wish I remembered his name.

Évaluation :

4

It was nice renting from you guys

Évaluation :

4

I would choose excellent but there were times I called and no one returned my phone call.

Évaluation :

5

Very excellent in deed

Évaluation :

4

Nice facility, loved the automated after hours access when it was working! One of the overhead doors to the west loading bay wouldn't open two different times when I pulled up, fortunately the others were ok. An "occupied" light would be nice there. Some loading spots out front are blocked by stuff on the sidewalk and the curb there makes things harder than they need to be. Dealing with the city is a whole thing I know, but those driveways onto Hubbell are terrible! Cleanliness was ok but sometimes saw the same dirt in the aisles across several visits, and the main entry collects stuff that's not "gently" used and sometimes in the way. Access to a dumpster on site, maybe with an extra fee or for a cleanup day each month, would be really great. Staff were friendly to me! They seemed to be dealing with irritated customers a lot when I was in there. Hugs to them. Thank you! Happy with my stay and hope this comes across as constructive :)

Évaluation :

3

Mice made a nest in some of my stuff leaving a mess

Évaluation :

2

Every visit I had issues with the lock. Staff had to let me in. Very frustrating.

Évaluation :

4

Mice poop on my stuff .

Évaluation :

5

I had difficulty getting the doors to open so I could park my vehicle inside. When I went to the office for help they were able to help and let me in right away. Very friendly!

Évaluation :

5

The bottom half of thos is in Spanish

Évaluation :

5

Staff was verry nice and the room was verry clean

Évaluation :

5

Love dealing with Mark Rech.

Évaluation :

5

Your employees were very helpful and worked really hard when the lines were long and it seemed as they were short staffed. I appreciate the effort they gave while trying to help everyone.

Évaluation :

5

I have been impressed with every single U-Haul employee except the ones I dealt with at the North Lincoln Nebraska Fletcher avenue facility. They seemed put out that customers walked in, and basically handed me the keys to the truck and said good luck. Any other U-Haul facility I have been into was completely different employee-wise, helpful, asked if I had any questions, so accommodating.

Évaluation :

5

It was nice having it close by, and the people were real friendly and easy to deal with.

Évaluation :

5

There was a roach crawling in my unit and I just moved my items in this morning. I notified management and showed them the video on my phone before I just left. They said they will probably do a full sweep of all units but would get back to me and took down my information. I am in 1349. I recommend bombing the entire place bc I would be upset if my clean items became infested. Besides that everything was great and smooth sailing from beginning to finish and renting the U-Haul truck. Merci!

Évaluation :

3

Our unit was not listed on the maps provided so it was very hard to find. Luckily it was close to the labeled part of the map, because otherwise it would've been impossible. Also it was not explained sufficiently how to access the building and unit for the first time.

Évaluation :

5

N/a

Évaluation :

5

Indoor climate controlled clean and well lit and secure.

Évaluation :

4

During the insane chaos moving was for my family we didn't think to keep everything in o e name to receive free storage and I'm unsure the storage qualifies but my husband thinks it should but it doesn't matter. Saving money helps and if things would have worked ro plan we never should have needed storage. But thanks

Évaluation :

3

When a landlord forces you out by midnight when the next unit won't allow access until noon the next day it was a struggle to get what we could in the unit before close and almost got locked it.

Évaluation :

5

Excellent experience!!!!

Évaluation :

5

A great place to store our belongings. Safe, secure, clean and easy to access

Évaluation :

5

Very happy with facility!

Évaluation :

4

Everyone was friendly.

Évaluation :

4

I Jolene has been diverting U-Hall a lot over the years

Évaluation :

3

Difficult to get things in and out of the building. We moved to a facility with a drive up unit.

Évaluation :

5

N.D.

Évaluation :

5

They were help in all ways I needed regarding my storage and billing. Much appreciated, I will use them again.

Évaluation :

5

Best storage unit that I have ever used. If I was to move in the future, I would definitely come back. Thank you for the great service.

Évaluation :

5

Very clean, well lit, easy to get in and also secure.

Évaluation :

5

Couldn’t ask for more in terms of clean storage and helpful/friendly staff.

Évaluation :

5

Thank you that I had a place to put my belongings.

Évaluation :

5

But frustrated as quoted price when called $45/month. Then told that location not so good. This one $69/month. Then told across the street really $54/month. All a bit on the high side. Otherwise super helpful staff and impressed by how clean and organized. Good team U Haul has here in Des Moines!

Évaluation :

5

Online move in was unclear but person on staff was incredibly helpful!! Facility is clean and well maintained. Unit was clean and brand new lock was left inside for me. Feels very secure, glad to have my stuff in a safe place.

Évaluation :

1

Why would you ask someone who's stuff was auctioned off after being told I could settle up and have 28 hours to get my stuff out? I had a few conversations with employees and was told to call back the first part of January. When I called to pay and get my things I was informed my locker had already been auctioned off! I lost thousands of dollars worth of my mom and dad's stuff that was all I had left of my parents! I will never use UHaul ever again. And I have been a loyal customer for years and years.

Évaluation :

5

Very helpful

Évaluation :

5

Kendra at Hubbell ave U-Haul was great at explaining the terms and conditions of the contract and made sure the move in was a breeze. Would absolutely recommend U-Haul storage to friends and family.

Évaluation :

2

One thing that really annoyed me when I lost my key to my lock was the fact that the first person I had a whole crew of people when I was going to move out come over on a Saturday and the people there said well you can't cut your lock off your locker unit and we will not do it either you have to hire a locksmith well that's kind of funny the next day after consulting with a locksmith and how they would do it because I know people that are locksmiths I attempted to draw out my lock cuz that's the way they would do it somebody from your unit your storage facility decided oh well you're not doing it right I'm just going to come over with a soul and cut it off for you and he said well we'll we normally charge $50 for this oh okay well the first person told me you wouldn't even do it so basically I had a whole crew there on a day that I could have had all my stuff out two days before it was due and you the communication there that people don't know what's going on and that's just not convenient on top of that if you're laid in your storage unit by one day you're charged 100 bucks $50 for a lien fee and $50 for a late fee which is more than what the price on the rental unit was they're asking me about my experience

Évaluation :

3

Every on was ok

Évaluation :

5

This was a great storage facility. It felt safe and friendly every time I was there. The staff was very helpful. I would definitely use this facility again.

Évaluation :

5

My reason for choosing to leave Uhaul was purely financial. I'm currently in need of reducing expenses. In the future if I'm in need of storage I will again choose the Des Moines east facility

Évaluation :

5

DJ was AWESOME!!! He was dealing with us, another customer, and helping another staff member at the same time! He's AMAZING!

Évaluation :

2

I got this storage unit in my name, and only my name. A couple of months ago I found out that my boyfriend had gone in and was able to get himself added to my unit without my consent. Come to find out, he has been gradually getting all of my stuff out of the unit. I never said I wanted anyone else added to my storage unit. I'm not sure why this lists my move out date as the 18th because I did not move out and I don't plan on moving out anytime soon.

Évaluation :

5

Your staff was friendly, fast and efficient. It was a pleasant experience that I will recommend to others

Évaluation :

5

Mark is amazing, a blessing his team all have been good .. ☺️

Évaluation :

5

Very nice facility and very nice staff

Évaluation :

4

Easy to move in.

Évaluation :

2

I never had anything in my unit after hearing of someone climbing over the top.

Évaluation :

5

The store manager at the Hubbell location was very helpful.

Évaluation :

3

,,,

Évaluation :

5

Had a snafoo with the registration but they figured it out and all eas good

Évaluation :

5

Very knowledgeable, helpful and professional

Évaluation :

5

Drew was an incredible employee, he deserves a raise for how helpful he is

Évaluation :

5

The owner(can’t remember his name) was super helpful and friendly in helping me get my storage unit set up!

Évaluation :

5

Ashley was great, friendly and efficient!

Évaluation :

5

The new manager Scott brought a much needed breath of fresh air to the place. My last experiences left a lot to be desired but I was greeted with a smile, helped me through the entire process . I left feeling really good about my things being there and will continue to use this facility for a while I think. Great experience. Thank you Scott and staff

Évaluation :

3

The night staff seemed annoyed because I left the trailer in the loading area. Sorry, but I'm the customer and it's your job to make me happy, not the other way around.

Évaluation :

5

The young lady Ashley (assistant manager) who checked us in was very nice and professional. She did a great job and should be commended. She is a great representative of the company. Dr. Rico Bertagnolli

Évaluation :

5

Nice access and fells secure

Évaluation :

5

Very nice location had my stuff here before had no problem it was an awesome experience

Évaluation :

1

Uhaul sold my storage unit at auction by "accident" NOT COOL and against state law. I still haven't been issued an apology nor explanation. I Rate this company a negative number

Évaluation :

5

Very helpful and understanding. Some of the nicest people out there. Much appreciated!

Évaluation :

5

Need more hauling carts.

Évaluation :

5

The staff were very helpful , the person who help us (sorry I don’t know his name ) was fantastic .

Évaluation :

5

Staff was very helpful at u-hual on Hubble in Des Moines Ia very knowledge the place was very clean truck rental clean and ran great my storage unit clean and ready to go I would recommend u hual I go nowhere else.! thank u!!!!!!!!!!!!!!!!

Évaluation :

1

I won't be using Uhaul ever again. I had a lot of issues when I moved regarding the truck and the storage I reserved was suppose to be a 5x10 and ended up only being a 5x5

Évaluation :

5

BRIAN WAS NICE TO DEAL WITH

Évaluation :

5

Very clean and rodent free friendly! That is very hard to find in storages nowadays!!! I would highly recommend U-Haul!!!

Évaluation :

4

I've lived here a year and moved 4+ times and every time I've come in there very thorough and helpful. Keep up the good work

Évaluation :

5

Employees all very friendly and knowledgeable.

Évaluation :

5

I hv used the uhaul store on East HUBBLE alot of times first time using the Storage Unit I hv never been disappointed will recommend to anyone looking for help. THANK YOU Anna C

Évaluation :

3

Rats got into my storage unit.

Évaluation :

5

Brian was very helpful.

Évaluation :

5

Local place was great. The changing of information you receive between the 800 number, the local number (when moving intrastate and one-way) and the actual location is annoying but that has nothing to do with this facility. If you want to be 100 % positive of anything, you have to call actual facility. Brian at this facility was awesome!

Évaluation :

1

Manager was rude and upset for changing my truck reservation to this facility

Évaluation :

5

The new staff member was struggling a little bit so we weren't sure about the transaction at the beginning, but the manager stepped in to help and everything went so smoothly after that. The manager was more than helpful and provided us all the info we needed. The only issue I have is that the answers we received from the 800 number when reserving the storage unit (it's a 20x10) was different than the answer received when I called the local place (10x20 and two 5x10) vs the answer I received when we were there (15x10 and a 5x10). If it was reserved for us as indicated when I initially called, then why was it decided upon arrival? Uhaul corporate needs to do better so local branch doesn't have to deal with the fallout.

Évaluation :

5

Fantastic combination of ease of use and security. Thanks for looking after my stuff for a year.

Évaluation :

5

Easy to get to, load and unload. Good equipment (carts, etc.).

Évaluation :

5

Friendly staff. Only thing I would say needs improvement is wait time in line to get assistance

Évaluation :

4

The storage I got wasn’t clean so had to take some trash out

Évaluation :

5

Very helpful folks

Évaluation :

1

The guy that checked us in was very unhelpful and rude I wouldn't send my worst enemy there only on the Easton in 29th Des Moines everywhere else we went we were pleased

Évaluation :

5

The truck and trailer were both in excellent condition, easy to operate and comfortable. We had to move our furniture to one of your storage units after arriving at our destination and found them to be very satisfactory. We would definitely recommend U-Haul above all others..

Évaluation :

4

Things are going rather slowly hopefully Uhaul is very understanding.

Évaluation :

5

Terrific guys, the storage area is clean as are the vehicles and well maintained.

Évaluation :

5

Great staff! Friendly and helpful. As with many places right now, could use more staff so don't be in hurry, you may need to wait. Regardless of the wait, the staff was amazing and when it was your turn, they gave you all the attention needed. The facility was super easy to get in and out of. We even found a lovely plant shelf in the share area. I highly recommend this U-Haul center for all of your moving needs.

Évaluation :

5

Thank you for all your help

Évaluation :

1

If I could give my experience negative 5 stars I would!!!! I went ahead and (tried ) to take advantage of the free storage unit your app enticed me in doing when I rented the truck and I ended up having to get the truck g or another day because it said incould doneverything online and be to check in at the unit by 10pm Got there at 730pm. Couldnt use the app. Rang the buzzer the man who ansswered told me to call the 800 number at uhaul.com. was yikd it would.be 30 to 45 min. Wait on hold. Waited gor an hour finally hung up. Went duting office hours the next day, the agent checked us in ( took over an hour) even tho I had spent about that much time trying to navigate the u your web site to complete the rental only to find out that the while unit thing was a total waste of over 2 hours.of my life that could of been put to use doing something great! Instead I was left with extra milage (20 or more at 89 cents a mile, an extra days truck rental as I could get into my init to empty the truck so I could return it! And A LOT OF STRESS! the unit still set empty as I had to return the truck by noon today and was unable to access my unit and the agent that was there was unwilling to answer the nick at the door or the buzzer on the wall. I have a video of him sitting at the desk staring at is knocking on the door 5 min. After GE said we were all set. We were not all set because we went to the door put in our access code ( he said he was out of access cards) and it said our unit was disarmed but the slifing doors would not open to let us in.! IT WILL BE A VERY DESPERATE SITUATION BEFORE I WOULD USE UHAUL FOR ANY REASON. FOR A LONG TIME! P.S DONT HAVE THE RESERVATION NUMBER but the storage units location is 2526 Hubble Ave. And I have video of everything I am telling you (tie.. him sitting at the desk and ignoring our numerous call for help

Évaluation :

4

Good experience, especially with the free month storage when renting truck. Really appreciate that. However, bathroom was dirty, used paper towels on floor, no trash bins in bathroom or indoor offloading area. Could have used one or two more carts. No big deals, just had to wait for others to finish before we had a cart. Thanks very much!

Évaluation :

5

I love the idea of not being out in the cold trying to get things out of your unit. A very clean climit control. The best place for me being a older woman. Thank you for having such a nice place where everyone can get out of the elements.

Évaluation :

5

Very secure climate controlled facility. Staff is awesome and helpful. Will use again when we need storage.

Évaluation :

5

GM Qasim very helpful and worked with us.

Évaluation :

5

I have been storing my belongings in sel storage facilities around the Des Moines area for almost 4 years now the Uhaul Store on Hubbell is hands down the best facility around here!! The customer service here is top notch and the facility is clean and very secure. Thank you to Brian and all his entire staff for a great experience and for keeping by belongings safe and secure!! Tracy Gardemann

Évaluation :

5

If I get charge for a month I'm not there we will have problems

Évaluation :

5

Everything was done inside. Good security. Easy access if you are authorized.

Évaluation :

5

Amazing experience.employee that assisted me that day. Was extremely helpful need more people like that in this world

Évaluation :

1

Everything was fine until I moved out of my unit. I made a payment and it took 2 days for the lock to get taken off of my unit and then the day my payment was due for my next payment there was a lock back on my unit and then I was given until the time the office closed to move out of my unit that I again had to wait for someone to come take the lock off again when I was in my unit just previously that same day. And nobody even called to clarify what was really going on. I called and got sent to customer service which was no help either.

Évaluation :

3

I only had the unit for 10 days while leaving a domestic relationship so I wish I could have been prorated since I didn’t use the whole month.

Évaluation :

5

Easy to use, convenient, and flexible. It was super handy to be able to drop off our truck after hours and check into the storage after hours as well

Évaluation :

5

Uhaul was open in a Sunday, I live on the south side and nothing was open so I drove all the way to Hubbell. The staff was amazing, helpful and explained everything to me! If I ever need another storage unit I will go back to Uhaul on Hubbell!!

Évaluation :

5

Super secure facility. When a problem came up, the staff worked hard to find a solution. Very happy to be storing stuff there.

Évaluation :

4

This is the first time I've used a uhaul that had a storage facility and it was an amazing experience. So convenient!!! Made my move so much easier! Merci.

Évaluation :

5

Thank you so much for being available on a Sunday for me to get a storage unit!! It was quick, easy and convenient! :)

Évaluation :

4

The prices for certain sizes is a bit much a little lower,for a 5/10 is 65./75 .with tax,it would be better suitable around 55 dollars plus tax, I feel better about that price. Amen. Thank you. Good day

Évaluation :

5

The staff was very hellpful and friendly

Évaluation :

5

Excellent education on entry and exit buttons

Évaluation :

5

I thought the staff was very helpful when you needed them. I had lost my keys to the units and they put me in touch with a locksmith who was able to come the next morning and opened both of my units in less then a half hour.

Évaluation :

2

Incredibly difficult to get ahold of staff over the phone or via email, and when you're able to, it's obvious that they'd rather be doing anything other than helping you.

Évaluation :

1

They over charged me then charges my card again in another county and still have yet to get my money back

Évaluation :

5

A ll good.

Évaluation :

4

Notify the customer when renting a 10ft Uhaul and dolly, that the truck do not have a walk ramp. Otherwise it serves purpose to pay for the dolly of it is no use when moving.

Évaluation :

4

Very pleased so far.

Évaluation :

1

Customer service is useless, building is hot and humid. I would not consider this climate controlled.

Évaluation :

5

The staff were always extremely friendly and helpful!!!

Évaluation :

5

Over all things are good. How ever there needs to be more help on staff. Having customers wait 20 to 30 plus minutes in line is not good. The location I went to,had only 2 men doing everything . They where working very hard, but they definitely need extra help to make things go smoothly for them and the customers. Once I was attended to, the service was great and they where friendly. Please get them some more help.