Customer Reviews for U-Haul Moving & Storage of East Town

4 152 évaluations

4612 Rutledge Pike   Knoxville, TN 37914
(N Of I-40)

(865) 521-7182

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(865) 521-7182

4612 Rutledge Pike
Knoxville, TN 37914
(N Of I-40)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I want to compliment the assistant manager Aaron who was manning the desk. He was juggling four customers at the same time (three in the office and one on the phone) but managed to still stay on task and was pleasant and helpful. When it was my turn he got me processed in less than five minutes. The yard attendant was also quick and efficient.

Robert Winland 
Évaluation :
4

I have no complaints other than them being short staffed so sometimes wait was long

Karen whitehead  |  Expérience générale 
Évaluation :
5

Pleasant staff and timely service.

Wendy Witmer 
Évaluation :
5

Customer service was great

Andre Canty 
Évaluation :
5

Great customer service!

Tracy Vaughan-Frederick 
Évaluation :
4

There was only 0ne customer service agent working at the time of pickup, with several customers waiting for service to pick up equipment. When I finally got to the counter, the service was excellent.

John Brodziak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Munger 
Évaluation :
5

Uhaul location at Rutledge Pike in Knoxville always has a good selection of equipment available. Staff works hard to keep rental process simple and efficient.

Jerry Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Siecckarski  |  Premières impressions 
Évaluation :
3

I've had a unit when I first moved in that meldew. My shoes clothes and furniture and had to someone to help me move to other unit have not been able to file a claim

Linda Riddle  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie Smith 
Évaluation :
5

Very professional folks

Lare Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keshyra robinson  |  Expérience générale 
Évaluation :
5

Dropped truck off with East Town. Was met quickly by the service manager. Got the truck checked quickly and efficiently. Very nice facility with great service.

STEPHEN CLARK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Loria 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark McDaniel 
Évaluation :
5

The people were super helpful and got me exactly what I needed

Troy Branson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Munger 
Évaluation :
5

Aaron was amazing! He was attentive and efficient!

Andrew Stringfield 
Évaluation :
5

I believe the location employees are very efficient at their job and I can’t think of anything that they could do better at this time.

Gary MILLER 
Évaluation :
2

Customer service was awful!! The associate was super rude and seemed bothered upon approaching the counter!! Was very uncomfortable, was almost going to another location!!! I've never been so upset to do business somewhere like i was yesterday! Aaron the young man that checks in vehicles is a great guy, good personality and welcoming!! He needs to be behind that counter, rutledge pike would be better

James Patterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance every  |  Expérience générale 
Évaluation :
5

The assistant manager was very helpful and knowledgeable he is a very good employee you are lucky to have him

GARY ROBERTSON 
Évaluation :
2

The truck had a miss in the engine and was a very very rough ride. The dolly holder in the cargo area was not functional. The driver's side seating area did not have a good seal, so it caused a draft and a minor amount of rain water to come inside the cab when driving in the rain. In my opinion this truck is ready for retiring. We have rented a big u-haul truck the past couple of moves in our family and we seem to always get this super old truck that doesn't ride or dive well.

Kala Miller 
Évaluation :
5

Everything was great. The Assistant Mabager, Aaron I think, was great, knew the policies, and got me set up in my storage unit quickly and efficiently, and I was on my way. Aaron said he was new to the company, and I wish him the best of luck, because U Haul is a great company to work for.

Andrew Trigiano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Kublawi 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Mendenhall  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alaina Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan Mouton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Buell-Antrican 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Weston Babelay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Abbott 
Évaluation :
5

Chuck and Ryan are fantastic! Excellent service

mariah Osborne 
Évaluation :
5

I think the batteries need to be tested before each truck leaves the location. My truck battery went dead and I had to use roadside assistance. I think that roadside should be added into the cost because you never know when you are going to need it. But beside that , the guy who process my reservations and gave me the keys (A. Nolan )was a sweetheart. He had very good customer service skills and was very helpful. This was the best experience I ever had at UHAL.

nakita Taylor 
Évaluation :
5

AAron was awesome very professional and very helpful Great team!!!

tom fletcher 
Évaluation :
5

Aaron was great, very friendly and nice to deal with. He helped hook everything up and made sure this was a great experience, which with late notice on a tight time frame was great.

Eric Montressor 
Évaluation :
5

Aaron was super helpful!

Paige Thompson 
Évaluation :
5

Very knowledgeable and friendly staff.

Gary MILLER 
Évaluation :
5

I've used this Uhaul dealer several times - have never had a problem whatsoever. Excellent equipment and employees.

steve forrest 
Évaluation :
5

I kept a unit there for nearly 10 years with out any trouble. I would use uhaul again if I needed to store items.

george young  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchell howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Douglas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Johnson 
Évaluation :
5

Trucks were parked too close together that made it very difficult to get into the truck initially, so spacing could be better, but service overall was great

Demitrius Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Haun 
Évaluation :
5

Aaron was so helpful at return. He was informative and very professional

Kimberly Floyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSES GOMEZ  |  Expérience générale 
Évaluation :
4

Experience was OK. Not enough helper/workers in the store. Aaron was the bomb. Have used the store many times in the past.

Debra Watson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Mantooth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas Collins 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Heather Carver 
Évaluation :
5

The only issue I had was with the ratchets on this particular tow dolly. They were stiff and a bit difficult. They did, however, function as needed with a little extra effort.

George Corrier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Williams 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley Tourville 
Évaluation :
5

Ashley was really nice and answered all my questions!

sonja jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lonnie Deppen 
Évaluation :
5

Once again another positive experience with the crew at Rutledge Pike. Equipment is always clean and available when needed.

Christopher Meece 
Évaluation :
4

More staff would have been helpful at drop off as there were several people in line waiting to get a u-haul and a few waiting to drop off. One person seemed to be handling both the pick up and drop off.

Jacob Ball 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Adams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Banales 
Évaluation :
5

UHaul was fantastic and helpful to me during the recent snow and ice event in TN. They were flexible and understanding which allowed me to move up to TN from south FL. The staff was very friendly and accommodating. I highly recommed UHaul for your moving needs.

Robert Greenwalt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahogany Workman 
Évaluation :
5

The crew at the Rutledge pike, especially Chuck and Ashley are phenomenal. They are always extremely helpful, personal and professional. I would give them 10 ⭐️ if it was possible!!!

Mark Doig  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelan Stepp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN SADLER  |  Expérience générale 
Évaluation :
5

Very friendly and got me in and out very quickly. Convenient location.

Jordan Kilby 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Greenwalt  |  Premières impressions 
Évaluation :
5

Staff was very friendly and efficient. Vehicle was clean and in good condition. Highly recommended!!

Robert Kublawi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Fuqua 
Évaluation :
5

Ok so so many people were purchasing propane for the storm coming on Monday. Aaron had many phone calls while waiting on customers,. They sold out of propane and people still calling and coming, returning and picking up rentals and he kept his composure.he had a helper but he must have been training, but he helped what he knew. I give Aaron 5 stars because he was very busy and professional. Rutledge Pike location. Knoxville Tennessee. Give him, them recognition for today.

Guilford Forney 
Évaluation :
5

Continue to do what you have been doing providing great service

KEVIN SADLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Haviland 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mitchell howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristie wiles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Staullworth 
Évaluation :
5

Highly recommend this location as the staff was prompt and friendly

Barry Rhodes 
Évaluation :
3

Was originally supposed to pick up my rental Clinton Hwy, was told to go to Rutledge Pk and they still didn't have my truck. Ended up with a 20' when all I needed was a 10/12' truck

Shannon Walker 
Évaluation :
5

Quick fast and professional

Robert Angel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby Ogle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALLWADE RUSSELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jedediah Dahl  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jedediah Dahl  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Steinhauser 
Évaluation :
5

Aaron assisted us and was very helpful.

Dana Hofseth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN RIEBEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Ferrara 
Évaluation :
4

Everything was great for me both of the men that worked with me was very supportive and nice for my needs.

Jarman Watts 
Évaluation :
5

Great people to work with. Easy walk in and return was fast and easy.

Thomas Branson 
Évaluation :
5

Very nice staff and great experience. Will be back

nicole reagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnetta Kirkland 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josiah Aull 
Évaluation :
5

Great people and an amazing place

Christian Coats  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Gallimore 
Évaluation :
3

The only good experience I had in Tennessee was the moving help I hired from Uhaul website. Trailer brake system caught on fire. The storage facility only has ONE FEMALE who was helpful and customer oriented. The young man there was the most unfriendly and always had a sour unhappy face as though I was bothering him. Unfortunate.

Kara Morris 
Évaluation :
3

Hire enough people to take care of customers! Was in the store Friday afternoon for 40 minutes when reserving vehicle, 30 minutes Saturday morning to pick up vehicle and 20 minutes to return vehicle with out service.

paul gary 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sara mcginniss  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Ross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Weaver 
Évaluation :
5

Y’all are great

MICHAEL VANOVER  |  Premières impressions 
Évaluation :
5

The assistant manager was a big help. He's very patient. Thank you Uhaul!!!

SHALANDA MOORE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth humphrey 
Évaluation :
2

I reserved a truck on at another location and they changed my reservation and stated if I used the truck I would have to bring it back to that location instead of somewhere closer to where Im moving. I chose this place which was 15 minutes away. Then I was charge more for returning it late with the same timeframe I reserved before without adding extra time since it took about 30 minutes to actually get the truck. This put me behind on my schedule.

Michelle Barren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre Canty 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QuiDaishiana Evans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Bradford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaun languedoc 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Beneke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle Norton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Chesney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulises Lopez 
Évaluation :
5

The guy that helped out was great. I wish I could remember his name because I would shout him out in an instant. He made it very easy and we were out in 5 minutes.

Jack Shelton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlton mcdaniels  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana Fisher  |  Expérience générale 
Évaluation :
5

The staff was helpful and friendly. The outside was descently clean but the inside was could eat off the floors super clean! (Not that we did )

Georgette Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Entwisle 
Évaluation :
5

Great people, friendly.

Christopher Fleming 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josiah Aull 
Évaluation :
5

I have n will always recommend this uhaul facility branch off ruttledge pike exit , My wife n myself have both sent many friends there to rent yalls moving trucks , pickup trucks, and ur storage units , My wife has even had her cleaning clients buy boxes n moving supplies from your business at uhaul many many many times , as well as us as well we have done alot of business from UT uhaul branch at ruttledge pike exit , they have wonderful staff employers , was also very sad to see management of Mr Jason ???? To leave was sad to see him go but everyone else is truly great there as well...

Billy Parson  |  Expérience générale 
Évaluation :
5

To the staff God's Blessings Continue

Linda Riddle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Stults  |  Expérience générale 
Évaluation :
5

The manager Jason was very friendly, always ready to help and very professional

Barry Rhodes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad vassallo  |  Premières impressions 
Évaluation :
3

Not fully climate controlled. Very warm inside the building. WAY OVERPRICED for the size of the units. I've been renting from Uhaul for a few years in other locations and this facility is below average when it comes to prove.

Kara Morris  |  Premières impressions 
Évaluation :
5

Jason was the Best.Moving in date was 10/2019

Evette Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darla Mabry  |  Expérience générale 
Évaluation :
4

The people at U-Haul were among the most friendly and helpful people I've dealt with. My move went off without a hitch, and they were a big part of it.

Ted Bolenbaugh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jennings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN BAIRD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Walter  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VENIS JOHNSON-DAVIS  |  Expérience générale 
Évaluation :
5

Thanks you all made easy

barbara West  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa schooler  |  Premières impressions 
Évaluation :
5

Jason is fantastic! A real problem solver! And you are very fortunate to have him on your team at Uhaul.

Justin Urquhart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisette castro  |  Expérience générale 
Évaluation :
5

Jason is was Great and have a great customer service and the other staff was also helpful. Thanks

Lucresha Burris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Foulis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Sherrod  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gentry DeMent  |  Expérience générale 
Évaluation :
5

Extremely helpful and polite staff, units were so clean and easy to get to, and the trolleys to use for free was an awesome helpful touch!

Deborah Amacher  |  Online Move In 
Évaluation :
5

I was serviced by the manager Jason he went out of his way to show me around and work with me on the size of the unit that I required very polite and helpful not to mention extremely professional would gladly do business At this center again As a matter of fact I will be renting a truck In the next coming month from the same location just because of the service I was given. I would also recommend this location to all of my friends and family if they were ever in need for storage or truck usage

Joshua Kitchen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Fowler  |  Expérience générale 
Évaluation :
3

Would like to have Jason back to this location so much more trusted and Pleasant to work with . Customer first .

brenda lurry  |  Premières impressions 
Évaluation :
5

Jason was such a pleasure to work with from the day I called a year and a half ago to turn in our rental truck and rent a storage unit until the day we moved out of our storage unit, he was always professional and made us feel like we were very important customers. I will be referring U Haul of East Town in Knoxville Tennessee to everyone I know looking for a storage unit or rental truck in tge area. We will be using them again soon. THANK YOU

Kim Bromley  |  Expérience générale 
Évaluation :
5

Jason and staff were. As ALWAYS, knowledgeable professional and helpful. They conversate without distracting. Goof without disrespecting or.crossing any lines. It is always a smooth experience!

Dianna Brown  |  Expérience générale 
Évaluation :
5

Always very helpful and very clean and professional staff

Walter Gunther  |  Expérience générale 
Évaluation :
2

The people were very kind to me but my brother who was given access was given a huge issue and ended up not being able to add items to my storage unit. My brother and I had polar opposite experiences at the same location. I worked with 2 wonderful men. I forgot there names but my brother worked with a bigger brunette women who had a superior complex. He was noted on my account and I wanted him to have access; he knew the code, all my information, looks exactly like me, has my same last name, knew the contents of my storage unit, has the key and still couldn't have access. Anyone else wouldn't have given him issue. I had to come 1000+ miles and leave my elderly grandparents alone to be able to clean out my storage unit and put it elsewhere because I couldn't have him add to it or help me deal with all of it since.

korra Atherton  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALBERT HARRIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iva Scarbrough  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Crabtree  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shianne Warner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Rhodes  |  Premières impressions 
Évaluation :
5

Everyone there are super nice and helpful

marilyn robinson  |  Premières impressions 
Évaluation :
5

The young lady who helped me this Saturday 8/17/22 (I think her name is Ashley and she works at the Rutledge Pike Facility in Knoxville Tn) was an angel sent by God! I had already been having a rough couple of months and she has no idea just how much her kindness to my children and I blessed us. People have forgotten how to be kind and have no clue as to what others are going through in this world. She put faith back in humanity and I hope that she gets some kind of recognition for her helpful attitude and services. She ROCKS!!!

Senetra Lansden  |  Premières impressions 
Évaluation :
5

The staff was great (especially Jason!) and they answered any questions we had. We felt secure knowing that our property was safe. Merci!

Patricia Ogno Dingman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan jackson  |  Expérience générale 
Évaluation :
1

The storage building smell very musty and moldy, probably want leave my stuff in there long, because there was no ventilation in there running at all.

Lisa Deres  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen Morris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucresha Burris  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger Shoffner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teara groce  |  Premières impressions 
Évaluation :
5

Very helpful staff! They have everything you need to help you move. 10 out of 10

Stevie Driver  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Mann  |  Premières impressions 
Évaluation :
5

Staff was always very nice and helpful

MARILYN BILLINGSLEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan jackson  |  Premières impressions 
Évaluation :
5

Jason was very polite and informative.

VINCENT GIROLAMI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Shepherd  |  Expérience générale 
Évaluation :
5

The service was great, the manager, Jason was very helpful in every way. I would recommend U-Haul moving and storage to all my friends, particularly Routledge Pk

Paula Wilkins  |  Premières impressions 
Évaluation :
5

Jason Tilley at Rutledge Pike the manager at Rutledge Pike was wonderful in every way possible very helpful and very very nice . Thank you so very much Jason . Ill recommend ur U-Haul location to anyone I know..

Billy Parson  |  Expérience générale 
Évaluation :
5

The staff was friendly and explained how to use the key pads and a walk through explanation of how to locate my unit!

Chimere Wells  |  Premières impressions 
Évaluation :
5

The storage unit facility gave me awesome service. I was so grateful that they had their side of things right after the poor experience with the truck rental!! I appreciate the two gentlemen that checked us in for all their help!!

Robin Overfelt  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie Stiner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iva Scarbrough  |  Premières impressions 
Évaluation :
5

Jason Tilson your general manager at Rutledge Pike Knox TN location 37914 was and always is very helpful kind curious n friendly ,everytime we do business there it's a absolute pleasure . We literally always have all our needs met n questions answered with professional friendly help . Thanks so much Jason Tilson we greatly appreciate you so very much.

Billy Parson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June Arbogast  |  Expérience générale 
Évaluation :
5

I like them there very nice

Lashea Williamson  |  Premières impressions 
Évaluation :
3

Warning! when storing your boxes into a storage unit make sure that you do not buy boxes with handles on the side of them. It leaves access for mouses or rats to enter into the boxes. This is what happened to us when when we went to get our boxes from storage to bring them to our permanent home. There were 2 visitors that travel from the storage unit to our home, luckily we didn't bring any boxes inside of the house. So I advise if possible buy boxes that have no handles or if you do buy boxes with handles tape up the sides of your boxes.

Tyra Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Rollins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Ailey  |  Premières impressions 
Évaluation :
5

The crew at the Rutledge Pike facility are exceptional. They were always accommodating and very friendly, the world needs more people and places like them.

Jack Grizzle  |  Expérience générale 
Évaluation :
5

Even before hearing of my horrible moving experience, Jason greeted me with patience and understanding. He handled all aspects of my storage rental and equipment return with speed, courtesy and the nicest smile.

Dianna Brown  |  Premières impressions 
Évaluation :
5

I love the outside units a lot of space

Jesse Goines  |  Premières impressions 
Évaluation :
4

I want to thank Jason Tilson for his generos hospitality and being so nice to us.

Marilyn Deaton  |  Expérience générale 
Évaluation :
5

I've recommended U-Haul to anyone I knew who was in need of a storage unit. It's the cleanest, most secure facility I've ever used, and I never had any worries about going there alone. The employees were always courteous and helpful, and the cost was reasonable compared with other storage companies in the area.

nancy harless  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gomez Martin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan patterson  |  Expérience générale 
Évaluation :
4

Everyone I interacted with were very accommodating and made the process very simple and stress free.

Jack Grizzle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Chamberlain  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Walter  |  Premières impressions 
Évaluation :
5

Jason was extremely helpful and very professional. It would be nice if customer service was this way at all dealers.

KIMBERLYLYNNE BLOCK  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

albert mclendon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Chamberlain  |  Premières impressions 
Évaluation :
5

Facility is clean but have cockroaches and I now have cockroaches on my belongings and have carried them home

Beatrice Eze  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STARYON MOORE  |  Premières impressions 
Évaluation :
5

Jason Bishop and the precious young African American lady, on 10/28/2021, were extremely helpful in ensuring our excess belongings were stored away safely. I can't remember her name, but I remember thinking that it meant 'fragrance'. God bless you both.

Beatrice Eze  |  Premières impressions 
Évaluation :
2

It took me 2 months to find our belongings, Wade who was manager at the time, had two guys come & steal our Uhaul truck while I was in the hospital recovering from a stroke, alot of our items were either stolen or broke. Wade was suppose to file the paperwork but, he refused, I have pics of the units condition when I finally found the location of our property. The price for the units per month is too expensive

RICHARD RITZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUCK MARINER  |  Premières impressions 
Évaluation :
5

Special thanks to everyone at Storage of East Town. We had a slight glitch when we were moving in, but the guys got it taken care of quickly, plus we ended up with a more suitable unit. Really can't say enough good things. Merci encore!

Suzanne Bowles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett Teffeteller  |  Expérience générale 
Évaluation :
5

My husband and I were very impressed when we walked in and were greeted by Jason, who knew us by name even though we have never been in that U-Haul before. Nancy and Jason were very helpful and no matter what question we had they had a solution , we were moving from our U-Box To a storage unit on the third floor. So a few things were a challange, but not with Mancy and Jason. The building and outside are was very clean and organized all of these things helped to put our minds at ease that our household items would be safe and secure while we looked for a new home in Tennessee. A BIG THANK YOU again to Nancy and Jason for ALL Your help. Shaun & Kim Bromley

Kim Bromley  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

June Arbogast  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Welsh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Harris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chiquita hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNY ROBERTS  |  Expérience générale 
Évaluation :
5

The GM at this facility gave me hands down the best customer service experience I have ever received. He made moving to Knoxville one filled with hospitality and ease when it could have very easily been challenging. I am so appreciative of this experience. Thanks so much for all of your support!

Robert Lange  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLYLYNNE BLOCK  |  Premières impressions 
Évaluation :
5

The staff at this location have always been so extremely helpful & friendly! I had my stuff stored there for a year, while I was living out of state. I've not seen any signs of bugs or rats in or on my belongings. They made the truck-rental/closing my storage unit super easy! I would definitely recommend them!

Kelly MANEY  |  Expérience générale 
Évaluation :
3

Everything was good except the facility with the storage units could be a little more cleaned out send the storage unit I received had mouse feces and dead bugs in it. I saw a lot of bugs they were dead and stuff like that all over the floor through the storage unit facility hallways etc. but other than that everything else was nice

Jodanna Knabe  |  Premières impressions 
Évaluation :
5

I've had experience with self storage facilities. While this one is a bit more expensive than the others, I feel the cost is justified. This facility is by far the nicest self storage I've ever used.

James Fowler  |  Premières impressions 
Évaluation :
5

The team at the East Town U-Haul location are great! They provided excellent customer service, provided help above and beyond, and attentive to the needs of the customer. Merci!

Donna Worthy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL SPINA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta fowlkes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL SPINA  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Martin Hall  |  Expérience générale 
Évaluation :
5

Very accommodating and flexible for our long move.

Linda Abney  |  Expérience générale 
Évaluation :
5

Nancy was very helpful to whatever info I need and helping with my storage rental and very understanding she has great costumer service skill and will be returning back to this location for future rental if nessasery

anna qawariq  |  Premières impressions 
Évaluation :
5

U-haul will from now on be the only company I use for moving vehicles and storage facilities! Fortement recommandé!

LEE MCCLINTOCK  |  Expérience générale 
Évaluation :
5

The process was easy and hassle free.

MARIBEL Paula  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgen Celis  |  Premières impressions 
Évaluation :
5

Everyone that works at East Town storage were helpful and super friendly. Thank you all.

Todd Manspeaker  |  Expérience générale 
Évaluation :
4

Great facility, Jason especially a great employee as was Chuck, the last truck I rented though was filthy outside and they had to clean the cab as a previous renter had smoked and there was a lot of ash and terrible smell. Most of the exterior damage had nothing been noted and the app frozen causing me to have to take a ton of photos, also my trip scheduled was approx 120 miles from facility to home and to drop off and I was only given 100 miles.

chris hammett  |  Expérience générale 
Évaluation :
3

The bad part was the rat droppings all over my furniture

Cheri Wadley  |  Expérience générale 
Évaluation :
5

Jason is the best

Elizabeth Moore  |  Premières impressions 
Évaluation :
5

Smooth transition

Martin Hall  |  Premières impressions 
Évaluation :
5

General Manager is great to work with!

Kelly Longmire  |  Premières impressions 
Évaluation :
5

The guy running the place was really helpful and responsive. Always helped me out when needed. I'd suggest replacing that really dangerous elevator and re-marking the exit door upstairs that read "Emergency Only" so people would easily know it was okay to use that door during working hours.

Dwayne Massie  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon Brown  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul mcclellan  |  Expérience générale 
Évaluation :
5

This is an excellent facility. The staff, especially the manager Jason are very professional, well-informed & friendly people. I highly recommend this facility for any storage and/or moving needs.

Barbara Shrewsbury  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jewell jenkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynette Jackson  |  Premières impressions 
Évaluation :
3

Staff member who helped us very informative with everything

Eddie Brown  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eleanor Locke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta Cordell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Kidd  |  Premières impressions 
Évaluation :
5

The staff was always courteous and helpful. I have recommended this location to several people. Thanks for making this all si easy.

VICKIE ODERSON  |  Expérience générale 
Évaluation :
2

For Uhaul a East Town-Excellent!!! For Uhaul Call Center-Poor We rented a truck and then a storage-They reserves a space that was tiny and would not accommodate the size of the truck only because that was all that was available. So, we drove 25 minutes away to the storage center in Alcoa only to be told the call people do this all the time. It was a waste of time. The guy there reserved the correct until and we had to drive another 30 minutes to the one that was available. The guy at the East Towne was so welcoming and just took charge and took care of everything. He was so kind and helpful and more than that-he was understanding we were quite frustrated. He deserves a raise!!!

Jackson GREER  |  Expérience générale 
Évaluation :
4

I feel that it could be cooler in the storage units in the summer time. It was 85 degrees when I moved my stuff out.

ERMA HOLLOWAY  |  Expérience générale 
Évaluation :
5

People here were beyond friendly and helpful! They went above and beyond to make sure I was taken care of! I would recommend this location to anyone!

AMANDA JOHNSON  |  Premières impressions 
Évaluation :
5

This Uhaul storage facility is an up-to-date, clean and well maintained location. The management and staff at this location are truly Why it is so deserving of a 5-star rating though and why I would recommend it above all other facilities within the area! Thank you for all that you do and for providing the Best storage solutions experience in all of the greater Knoxville / Knox County area. Uhaul is very fortunate to have the management and staff at this location for their employees.

Sarah Strong  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH Ransom  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Sherrod  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina Mortier  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Holmes  |  Premières impressions 
Évaluation :
5

Staff went above and beyond to help us.

Kari White  |  Premières impressions 
Évaluation :
5

Jason and Marshall helped me out a ton. Great experience and would gladly recommend to anyone.

ROB MADDOX  |  Expérience générale 
Évaluation :
4

Facility could use an update.

Tina Mortier  |  Premières impressions 
Évaluation :
5

Great people.

David Allen  |  Premières impressions 
Évaluation :
5

this was my third time using this location. never any problems

Diana Walker  |  Expérience générale 
Évaluation :
5

Friendly staff that gives great service!

Paul Johanek  |  Expérience générale 
Évaluation :
5

Outstanding customer service!

Paul Johanek  |  Premières impressions 
Évaluation :
5

Great customer service and very friendly staff!

Paul Johanek  |  Expérience générale 
Évaluation :
5

Your staff at the Rutledge Pike location are the most friendly and courteous people. This waste the best U-haul experience I have had ever.

TRACIE RANDALL  |  Premières impressions 
Évaluation :
3

UK guru

Monica Case  |  Premières impressions 
Évaluation :
5

Thanks Jason!!!!!

Ratisha Crawford  |  Expérience générale 
Évaluation :
5

Great customer service!

Paul Johanek  |  Premières impressions 
Évaluation :
5

Great job

IVA BLAKELY  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and friendly.

Shawn Scarbrough  |  Premières impressions 
Évaluation :
3

Transaction took entirely too long to retrieve my uhaul pod. Uhaul employee complained about "the system" and had to make several calls to find a back door method to release my pod.

Joseph Woods  |  Expérience générale 
Évaluation :
5

Very helpful and great customer service on a bad day

DAVID CLEVENGER  |  Premières impressions 
Évaluation :
5

Very professional. Customer service oriented.

Lester Sands  |  Expérience générale 
Évaluation :
5

Jason was very knowledgeable and helpful and friendly! Great experience! Thank you

sonia duff  |  Expérience générale 
Évaluation :
5

Very satisfied

Daniel Jock  |  Expérience générale 
Évaluation :
5

Very nice staff very helpful even gave me a free used lock called pay it forward. Was a bit pricey but I felt my belongings were safe and secure.

Rachel Norton  |  Expérience générale 
Évaluation :
2

Staff did not solve questions regarding premature locking of the unit, additional fees; and collection of rent during final transaction. Online payments were not readily available. Final day was good.

TOMMIE GLENN  |  Expérience générale 
Évaluation :
5

Great customer service and very friendly staff. Facilities ate clean and well maintained.

Jeffrey Sory  |  Réservation 
Évaluation :
5

They could see I wasn't feeling well and even offered to help

mark read  |  Expérience générale 
Évaluation :
5

Great workers, they go out of their way to help you. Friendly. If ever in the area again I'd use this uhaul location

rebekkah schink  |  Expérience générale 
Évaluation :
5

Thank you!!!

laquice hyppolite  |  Expérience générale 
Évaluation :
5

The ppl and services were well above the norm. Help was offered but declined. I was really tired and they saw that and offered to help. The price is right. TYVM I'll never move agagain

mark read  |  Réservation 
Évaluation :
5

Charles Nelson did a great job.

Lester Sands  |  Réservation 
Évaluation :
5

Thank you for fast friendly service

Roneshia Bishop  |  Expérience générale 
Évaluation :
5

Wade has worked every day that I was there,moving in and moving out etc. He's very helpful and kind which makes the rating exceptional. Employees make the place either a good experience or a bad one.

shonda davis  |  Expérience générale 
Évaluation :
5

All employees were very helpful. Everyone I've spoken to whether on the phone or in the facility was extremely kind. They've been busy, but I've never felt "rushed" by them.

Soeun Boone  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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