On April 6, I went into this location and spoke with your rep (can't recall name) I discussed that I'd need a PICKUP truck for next Saturday (4/13) and I'd be traveling about 200 miles. He indicated that I'd be charged $109 (truck rental and 100 miles) and then an additional $1,29per mile over 100 miles. He stated that he works on Sunday's so he'd be there and he was familiar with what we discussed. So I was at ease. When I arrived @10am on 4/13 location, there were no pickup trucks, no I opted for a Cargo Van, but then changed to the smallest Box Truck as my comfort level was better for this vehicle. My issue came about when I returned the truck on Sunday (4/14). I was charged $1,49 per mile for the 182 mile trip. I explained to the agent that when I had spoken to my first agent he indicated the rate ($109). He said it was done that way because I said I was going approximately 200 miles and he didn't know how to make the change. I am looking to resolve this issue by the following reimbursements plus tax: 1) Milage = $20 (234,78 - 214,78 ($109 + $1,29 x 82miles) 2) Rental charge = $19,95 (as that is included in the $109 fee) 3) Gas = $7 estimated (I returned the vehicle with a full tank of gas -vs- 13/16 required fuel). Refund can be applied to card. Not to project ageism, but the location was full of younger people who did not know how to handle conflict. They gave no solutions and only provided a bunch of double talk. Thank you in advance for your cooperation.
Monica DCustomer Reviews for U-Haul Moving & Storage of Eastpoint
Testimonials From Recent Customers
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Nothing. Was great
Thomas TI got sick and couldn't return the truck as expected fir one day... but I am satisfied with the service and price!!! Thanks
Mario CCustomer service was excellent!!!!
Harry TAwesome service! Nick was personable, made sure it was right, and I am so impressed!
Tammy DDropped off after hours but the process was very simple. Dropped the key in the well marked drop box. Facility well lit and signage was very clear.
Denise MGood luck 👍
JAIRO CNot sure?. Experience was great
leon tTruck ran real good. Clean enough to my satisfaction. Service at pick up and drop off was excellent. Quick and pleasant. I suppose the price was on par for 15" rental driving under 200 miles away. Priced $278 with their insurance included.
Michael BNever enough dollies or flat beds
Tia S | Expérience généraleExcellent service à la clientèle
Dale LThank you for your assistance and support 🙏
Abdelkarim Yexcellent service at the check in and out . The check in gentleman was very polite and helpful at the Northpoint location,As well as the check out at Prospect Ave. location in Frederick. Excellent employees!!
Roger LThank you for your
Abdelkarim Y | Premières impressionsThe website to reserve or pick up your truck is horrible. It took me over an hour to get the key from the lock box. I would strongly recommend you test the check in process on your own to see the kinks and then upgrade it. The staff online and at the actual facility were great.
Christina A | Premières impressionsThe windows were so dirty I had to clean them myself
ALBERT PThank you for your business
Abdelkarim Y | Expérience généraleThe staff was friendly and they took care of all your questions
Helen M | Expérience généralenothing
YVONNE HNot be bastards about charging me extra money after I paid at pickup
Dalton REasy! Excellent customer service! ☺️
Kimberly RAssociates treated me well and completely satisfied my needs, thank you so much
JEFF MLast Friday March 1, 2024 I rented a Uhaul for in state move. I only traveled 70 miles however the truck that we were give odometer, battery light and some others we on. The truck was returned that and I called in and expressed my concerns. The next morning I spoke with a rep about this issue and the fact I was overcharged for 200 extra miles I did not drive. I was advised this a ticket will be open and someone from the office would follow up midweek. On Sunday someone reached out via phone stated that the issue was being resolved and I should be receiving a call back during the regular business hours during the week as it couldn't be update over the weekend due to limited access. The also advised that someone test drove the faulty truck and that I would only be charged $60 in total and the other $200 plus dollars would be charged off due to the issue with the rental. However as of today the original payment is still on my account, nothing has been updated on the system or in my account. No one has a followed up again and now I am receiving a collection notice for payment I shouldn't be required to cover as told. Please pull all recent phone calls and check tickets in the system The truck was also dirty had alcohol cans in the cab faulty tires couldn't accelerate and was very shaky as advised which is the reason it was supposed to be investigated and a resolution was supposed to be provided but nothing
anntinett bI had a bad experience with U-HAUL I rented a cargo van for one day when I returned the unit in they didn’t put in the system and they end up charging me 11 days now they have me going back and forward.
MAINOR SThank you for your business
Abdelkarim YMake sure windshield is clean. The truck I got was very dirty. The rest of the truck was clean.
Scott AI left my money clip in truck with $150 on it I didn't realize it until after you guys were closed next day I drove to the north point rd site and I got my clip back with all the money on it. Merci
Michael KMuy recomendable
Milton OAmazing service
CURTIS H | Premières impressionsN/A. Everything was great from the reservation to pick up to the return.
Tonya TGreat customer service and very knowledgeable
Eric Bthanks great 💿exp egg free for me too i will
GREGORY LEasy to get in and out of. Friendly. Helpful.
Jason BInstead of assuming someone didn't return a truck, try calling them and not charging over $600 to their bank card for extra days when your fucking idiot workers lost the keys. Better yet, just burn the facility down.
Brian SEveryone was very helpful and nice.
Nicholas S | Premières impressionsReally helpful and guided me through the process smoothly
MAVIS S | Premières impressionsThank you for your business
Abdelkarim Y | Premières impressionsDid not like that anyone can just drive in to the bay and have access to the storage units without using a code. We were told it was being added but that should be a one or two day priority fix.
Alexis g | Premières impressionsStaff is friendly and helpful, and you always have trucks available. I'm pleased.
Becki HIt made me nervous to return the 26' U-Haul rental truck next to two U-Haul trucks that looked as if they had been damaged by grifters and not in good condition.
Rolla CI don’t like the alarm going off all the time is really loud and it hurt your ears
ANTHONY S | Expérience généraleThe staff was very knowledgeable and friendly on pick up and drop off. Excellent experience.
Michael PThe guys were great. Anything we ever needed they were more than helpful. Great experience
FERN B | Expérience généraleeverything was fine
Dana MGood experience all around. Thanks!
Todd MEveryone was very helpful and customer friendly. They gave me excellent service when I walked in this morning and when I dropped the truck off this evening. I could not have asked for better service.. The truck was well-maintained and very clean. Thanks to Customer Service I had a tremendous day.
Lucille WEverything was great at this location. Everything was explained with no issues.
ANDRE OTotal Price was More then I expected !!!! Do better when you advertise 19,98 van Include mileage prices too
Deborah RSaid no smoking van was filthy smells like a tobacco factory made me ills just the strong smell they need people to keep the vans and box trucks cleaned they why your company pays people wright😕
Anna MStaff was courteous and very helpful. I think the parking lot should be redone; it is a bit rough. Other than that the inside is clean and good.
Jason PExcellent manager and personnel. The manager went out of his way to resolve an issue with the light harness.
Peter GEasy to use and hours are good. I was supposed to have a lock inside my space but had to buy one. Otherwise everything went well and the staff at the office was helpful.
Kristin U | Online Move InThe guys working there were great--they all understood that this was a first time thing for me and were very patient and helpful. AND FRIENDLY!!
John SIt's infested with mice. There was a dead mouse inside of my storage unit on a mouse trap that had decade. My worry is that they are going to crawl in my furniture to keep warm. The staff was helpful and nice, the only issue I had was spending 10 minutes looking for my u-haul. The directions I was given was "Your truck is located at the top of the lot" Suggestion: A staff member should bring the truck to the front of the building. It seems that what most customers do when dropping the U-Haul off.
Esther CFacility is great. Easy access, secure and well lit. Only critique would the lack of carts near the unload/load area. There were only ladders.
Osman R | Expérience généraleMy experience would have been excellent if rodents hadn't taken over my storage unit and destroyed my couch and left rodent poop everywhere.
ANTHONY W | Expérience généralefast and easy process.
Rick BThe truck was fine and the customer service was great when picking up , I purchased a dolly that I could not use do to the straps not working and when I dropped off and shared that info with the gentleman who was doing drop off he said there was nothing he could do because I took it . Of course I took it I rented it because I needed it not knowing it was broke so I thought that was kinda rude to brush me off .
NICOLE HThe employees at the front desk were super helpful!!!! I will be coming back if I ever need to again
Keon PThey have charged me an extra two days. I turned the truck and trailer in and the man in the store sent me to 800 when he was the one that charged me. I will never recommend this location to anyone.
CORTEZ LGood luck for your business
Abdelkarim YI still have yet to receive an email receipt or any confirmation of drop off.
Shontiana JThe staff were easy and pleasant.
Stephen Js/o
Tracey S | Premières impressionsThe rodent and roach infestation wasn't controlled well. That is the only issue but it is a BIG issue. I lost several personal items because of it.
Teresa r | Expérience généraleThe only issue I had with this storage facility was the mice.
jerome r | Expérience généraleMice and roaches prevalent at this facility. Traps replaced 3x in 2 months. Smell of dead mice and mothballs overwhelming. You'll have to was everything. The smell permeates everything. On the plus side, roomy and easy access. Plenty of room for my items...
Michael N | Expérience généraleThanks
MAVIS S | Expérience généraleGreat job everyone
Jermaine H | Premières impressionsWhen I went to remove my my things from the storage unit. It was infested with mice, all my things, including things that were cherish that belong to my father, who has passed were saturated in feces and mouse or rat urine. All my belongings were ruined!! If you care to contact me, my number is 443-377-8064. Also, the manager at the facility was extremely rude and spoke to me like I was someone that was a homeless gutter rat until he found out that I did not live anywhere near the facility that I had rented at that. In fact, I was a registered nurse living in a high end part of Maryland when I pointed this out to him he was very ugly, and he has no business and management! He really needs to learn how to treat all people like a human being, regardless of their status or address!!!!
Kimberly M | Expérience généraleMerchants that don't allow their customers to make payments on their accounts send them to their competitors. I had extra money and wanted to put $100 onto my account so when the bill became due, I would only owe $44.95. I'm on a fixed income and partial payments help me pay my bills on time. UHaul doesn't allow partial payments and when bill became due I wasn't able to pay full amount. I ended up incurring excessively high late fees and othe fees. Altogether I ended up paying around $80 plus two monthly storage fees. When I rented my last truck, I got met with a NO RENT TO ME situation because of a previous rental. I was told I owed $297 for truck rental from weeks before due to mileage. I ended up having to pay $163,11 plus $121 to get truck. I had no choice considering I had moving help coming from Washington, DC. NOT EVER RENTING ANYTHING FROM UHAUL IN THE FUTURE. GREEDY for money and charges excessive high fees. Don't give the customer no kind of breaks or help by waiving any fees.
amanda k | Expérience généraleNo fault of the actually company but your belongs will be covered in mice turds.
Destinie S | Expérience généraleThe drop off was perfect, quick and efficient. Plus, the owner was really kind.
John E | Premières impressionsI'm normally very happy with the storage unit I have used using it twice before however this time they told me that they were going to have a lock in my storage unit and it was not there and I'm right I'm pleased because now I have things in my storage and my storage is not secure. I've been trying to get them for two days and I can't get them on the phone so I am very unhappy because I don't know the condition of my storage
Madie B | Online Move InGreet
larry g | Expérience généraleThe lock was not in the unit as stated in my text. There was a dead mouse on the floor as I was looking the window. Had I not desperately needed storage, I definitely would not have placed my stuff in the unit. Just praying the mice don't invade my privacy.
Regina M | Online Move InAfter I moved in with heavy items - hard to move - the manager raised the price on the storage space twice - without my knowledge or approval. Since I was already moved in, she new that it would be a big effort to just move out. The last increase was $20/mo. above the price on your sign in the sample show space. When I pointed that out she said she would change the sign. I feel that this is your regular practice and would not do business with you company in the future.
JAY G | Expérience générale1) The key code never worked despite several special trips to test it. Every time I opened the unit the alarm went off. 2) Several times over the 2 years I used this unit, the doors were just locked. 3) When it was time to move out, I arrived a day in advance to find a bunch of pickups and box trucks blocking the door to my unit. I asked the front desk nicely to move them and they refused citing, "They're not ours. They're from another store." and gave me the general customer service number to call. The next day, I call and customer service told me there's nothing they can do. I drove back to the store and asked the front desk workers to please move the trucks as I had movers coming in a large truck to load my stuff. He said he'd talk to his manager and would call me if he ran into issues. I go home to help the movers until we got to the storage unit leg of the move. We arrive at the store to find not only did the trucks NOT get moved there were in fact MORE of them in the way. We had to cart everything across the parking lot weaving in and out of trucks just to load everything. This experience was so bad, I'll never use Uhaul ever again, and I'll make sure everyone I know is aware of how this happened. Awful awful customer service.
David H | Expérience généraleThe guys working in the office are Very good people
ahmed a | Premières impressionsI enjoyed my time at storage. No complaints. Excellent customer service
Tiffany L | Expérience généraleRat infestation
Teraga G | Expérience généraleA reservation was made for storage and when got to the facility the storage unit was already rented out. They cut the lock thinking a person forgot there lock but when they did that they saw the unit was full of stuff. They most likely rented out and forgot to update there records. I would not recommend. The staff stated even that a reservation does not hold a unit so basically first come and first serve but it doesn't state that when making a reservation.
Christopher S | Expérience généraleExtraordinarily clean and beautiful establishment. Alexander was very polite, very helpful, and very friendly. Above all, awesome employee. He is someone I would hire if I had a business. He showed me how to open and operate doors to my storage unit. He suggested I buy a lock because that's something i hadn't thought about. Wonderful place.
amanda k | Premières impressionsWorst experience ever! there was water on my boxes from the floors, rat or mice poop literally everywhere all over my stuff it was so ridiculous I had to wash every piece of laundry before taking it into my new home!! When I told the manager they said there's nothing they can do but to make a complain. That's just ridiculous. Poor staff and horrible at maintaining the place.
Yesenia C | Expérience généraleTrès bien
ahmed a | Premières impressionsMice damage my cloth chairs and when I moved in there was mice crap everywhere. Told the staff they did nothing. Could not remove so new 4 chairs had to be taking to the dump plus they damaged some clothes etc.
Larry H | Expérience généraleThis facility is infested with rats! They peed and pooped all over my whole entire unit!!
Brionna H | Expérience généraleMice feces all over my belongings
Jessica M | Expérience généraleThank you so much for everything! I'm glad I chose u-haul for my needs and I will use again in the future if I need moving supplies or truck or any storage unit. Thank you so much great job
Spyridon V | Expérience généraleI only picked no for well maintained because they have no carts I had to walk my entire uhaul to my storage which was very inconvenient. I spoke to the workers and they said they ordered some because the old ones went missing or was stolen but I don't think that should be my fault other than the carts being missing I love the space the security
RASHAWN S | Premières impressionsThe customer service here is truly the best love them
Joann N | Premières impressionsWhen I moved into U-Haul they gave me two storage bins because I was supposed to get one large one and they did not have it available even though it was in the computer then they took my stuff out of there and no one ever responded back even though I called the office multiple times and even try to contact the manager no one called me back and I was never compensated for some of the stuff that I lost the only thing they did was stated that I don't owe for the couple of months that I did not pay I was too busy to deal with the legal part of all of this so I just agreed on calling it even and took a big loss on a lot of my stuff the facility was dirty when I first went in there they did however clean it up
tim t | Expérience généraleMouse poop and pee and even died mice were all over out stuff I lost over $3 000 in stuff
monica r | Expérience généraleSerious rodent infestation. It smells like dead animals. Staff was great, but the mice problem is not positive.
Lynnette J | Premières impressionsThank you all for your kindness and help during this stressful moment in my life!!
SAMANTHA S | Premières impressionsAll was well untill the storage part of the move. The person who assigned me the unit did not provide me with the access hours nor does it say it on the document. Then the code did not work. I had helpers with me that I paid for and was unable to access the unit due to the time that I arrived under the impression that I would no problem accessing the unit. Then I come back in the morning again with a helper during supposed access hours and my code does not work. So I then have to sit and wait for almost an hour before staff opens up meanwhile I can see staff there and as one comes out to unlock said doors I make mention that my does not work and she says to wait till she's finished and go to the office so she can help. They unlock the maind doors I let them know what my concern she asks me for my code which provide they test it, it does not work, they provide with a new code that doees not work either, then one other employee says "yea a lot of other people are having a hard time with their access code not working either". At which point I memtion the details of my previous nights expierence and they don't regard it as a concern. I proceed with my one helper at this point which now has a job to go to within the half hour so I found myself unloading 90 percent of 15 ft truck. There was not apology or sense of urgency or any other accomodation all while being aware that I had to retirn the vehicle by 11am. I would not recommend this particular side of the business without suggesting they check and verify other options first. Merci.
Jose Q | Premières impressionsIt’s a lock on my storage and I’m locked out my payment is not due yet
Nicole B | Premières impressionsOver priced dirty units rat crap every were
Tommie B | Premières impressionsThe place is infested with mice!
Nicole R | Expérience généraleMy brother in law passed away he had 3 units and we took over 1 very smooth transaction were helpful
MARK R | Premières impressionsVery friendly helpful staff
molly d | Premières impressionsThe definition of a reservation is arranging for something to be kept for use of a particular person and not given to anyone else. That is what you would expect when you make a reservation correct? That you have an assured space with your name on it that is ready when you arrive? Apparently that's not what Uhaul thinks a reservation means. I had reserved a storage unit 2 months ago. We pack the truck and drive 6 hours from a different city to the facility expecting my reservation to be ready. Instead, I was told they didn't have any available units in the size or conditions I was looking for...despite receiving CONFIRMATION of my reservation. I was given the explanation that "corporate controls the units" and "you aren't assured a space when you make a reservation". Excuse me? Why call it a reservation when you're NOT ASSURED you have a spot?! I was then told there was a different unit available at the facility but it was a higher price then what I was planning for. I had no choice but to take the HIGHER PIRCED unit due to time constraints. That is ridiculous. Shame on Uhaul for falsely advertising the ability to RESERVE space then forcing your hand into paying for a higher priced unit.
Jordan C | Premières impressionsMouse droppings were everywhere :(
Kristen C | Expérience généraleThe storage unit wasn't unlocked prior to checkout and i unloaded all of my items. Then the unit still had items in it. I was given another storage unit was that was very difficult to locate.
tina l | Premières impressionsThe storage facility was dirty and gross. My stuff, if not in boxes, typed up all was ruined. Mouse and rat droppings all over and covered my unit and facility. I was not happy many times tried to contact someone in office but never heard back from anyone. I don't not want to just bash this place but I am very upset of my stuff being ruined and discussed with all the rat Feces. Glad to be out of there.. why pay for inside storage if everything gets ruined anyway.
Ken R | Expérience généraleMy furniture was damaged by mouse. Rat poop all over my storage. Dead rats also was in my unit.
Augustina M | Expérience généraleBetter than another
Abdelkarim Y | Premières impressionsAfter moving everything out of this storage unit to attempt to put in my other unit, my mother misplaced the key. We attempted to ask the staff to cut the lock, which one employee said he was going to get a cutter to do it. However, another staff said a manager must be present. We asked him to call the manager, and he did. He said the manager said to come back the next day and to move our stuff so that it doesn't get stolen. I understand having certain protocol, but if certain things can't be done without a manager present; there should be a manager scheduled on every shift. Not to mention, I've attempted to complain about the HORRENDOUS rodent issue, but the manager never answers or returns calls. There are roaches crawling everywhere in there and piles of rat feces. Absolutely disgusting.
Brittani W | Expérience généraleAll my belongings got infected with mice poo and pee, There is an infestation of rats and mice at the location 222 N point Dundalk , the mice enters the units through the sides of the doors. If I was told that my belongings will be damage in such a way I would have never got a unit. The most painful result is throwing away most of my things because of the horrid smell I couldn't clean from sofas and curtains and the process in which there wasn't any manager present to deal with. only employees who do accept there is an infestation in the storage units. Never again will storage things there.
Jenny C | Expérience généraleI paid for insurance on my stuff in case anything was damaged due being in the storage unit and my stuff ended up getting damaged after only two days of being in storage. Not a week, or a month, two days and all my stuff was infested with mice droppings and a box of damaged items. I've tried calling this exact location for help and have had no luck. I've filled out these surveys for multiple phone calls to reach out to customer service and ultimately get redirected to someone else who ends up not helping me. On top of this, the contractors working on the flooring made it hard to move my belongs and there are no carts available to move my stuff minus one flat cart and two mattress carts. People don't need to move that many mattresses so please get at least one if not two more flat carts for the customers. This was unneeded stress that could've been avoided. My drop off location was also inputted incorrectly with the truck. Very surprised I can't get help with anything. I don't expect a call after this either.
DOUGLAS S | Expérience généraleThanks
giselle E | Expérience généraleThe facility is filthy
Kevin O | Expérience généraleNo dollies couldn't get through the doors security system didn't work couldn't get it by to help me overcharged didn't keep track of the payments. It was a joke
ANTHONY S | Expérience généraleI was nine months pregnant when I purchased the unit. I came there that night to put my belongings in there and my unit had a lock on it. I had to buy another unit and once we got in that one had a lock on it. So I had to use one that was next to it and hope my items was safe. There was a guy who was living in one of the units that tried to fight me and my husband. I told the manager the next business day and the man was still sleep in his unit. They told me they was refunding me my money for the inconveniences. Took me two trips back to the office and two months to get the money. Once I fell on hard times I came up there numerous times to work something out with the manager Katrina who always said she would call me because she was never in the office. She never did. I also sent emails. She never respond. The guy at the front desk told me my sulf was gone. Only to find out three months be later it wasn't. By then I didn't have 700 dollars. If they would have responded and help when they should have I would have never lost all my items and misinformation. Due to manager not responding. I know business and this is the worst uhal place ever. I'm getting a lawyer because the items that I lost can't be replace. The place needs a new manager and staff members. All they do is sit around and play.
Katrina G | Expérience généraleThank you so much for your help & your efforts in the future I will come back again good people & I hope to see again
moubarak m | Expérience généralewell designed and functional; beyond my expectations!
George S | Premières impressionsU need better pay dates for people on ssa . Better than more money involved . Constantly pay my bill on time. GOOD customer no negatives dealing with uhaul .
Jeannie S | Expérience généraleI was locked out of my unit for non-payment. But even after the paying I was still locked out.
CHARLES Y | Expérience généraleWorst storage unit ever! Never returning! Employees have no knowledge of things, can't even answer basic questions I had that they should know or should have atleast been able to get someone else to answer. Hours are not helpful unless you're willing to pay more which I wasn't and why should I have to have 24 hr access, it should be automatically included in rental price. Line to get to an employee is always long, only one or two people but the second person isn't even on the register. Employees have poor attitudes, no sense of customer service. NO carts available or only one. Long walk to my unit. Unit unclean, bugs, mice and rats! Disgusting! Bathrooms are a joke/Disgusting(NO soap, toilet paper) Trash can over flowing and only have that one or the full nasty one in the bathroom. I can never get through directly to the location and speak to someone during business hours. I vacated, cleaned and emptied my unit after only a month(July) but was charged until 11/22!
rachel r | Expérience généraleOnly is was the mice.
Lakia c | Expérience généraleBecause of my working time the facility access was very convenient for me and the family and to unload and load the vehicles to the storage unit was a very pleasant helpful with the equipment they provided for us I strongly would recommend this facility to my family and friends
eugene s | Expérience généraleMy unit had mice in it, your staff are very rude especially Erik. He as no customer service skills and none of your employees know what to do in different situations. I am glad I moved out of your U-haul.
Mellanie H | Expérience généraleGreat experience
roderick w | Premières impressionsThe manger charged me lots of money, supposed to be one month for free.
Okey I | Premières impressionsIt need to be clean trash is all over the place. Very respectful and friendly staff.
Karla W | Expérience généraleThe security system is junk so many people can punch in any code and walk in. There are never any carts near the doors you have to search for them God knows where.
HOWARD B | Expérience généraleAsked for help from employee they disappeared and never came back. Found a dead mouse and mouse poop in unit.
Samantha c | Expérience généraleMy storage unit was not clean, there was a lot of debris, dirt, and bird feathers on the floor.
Martin Z | Premières impressionsThe customer service awesome and very helpful with my storage needs. I would recommend Uhaul to my fa.ily and friends.
Billy B | Expérience généraleExtremely happy with the services and the facilities. It did not feel like a storage. Clean, well lit and felt secure. Great location. Worth every penny. I dealt with Katrina personally at times, she is an excellent manager.
Ivette S | Expérience généraleThe truck rental we had to take back cause it was infested with roaches, we go into the storage and was a dead rat. Those trucks should be cleaned and sanitized. The units also after a person moves out. Very disappointed.
Jennette S | Premières impressionsGreat location, staff is really awesome friendly and helpful.
Collin W | Expérience généraleThere is a bad problem with mice. They was mouse pop on my item's. I was very up set . Also I'm afraid I'll take a mouse home. Deborah Gross
Debra G | Premières impressionsAfter making reservations the day before online. I arrived to the location to find they did not have the unit that was advertised to be available. Their system did not have the correct information that match the website for availability. The unit I had reserved was for the Stores Storage space. I was not helped just turned away.
Saundra N | Expérience généraleThe staff members are impatient, and rude
lawrence r | Expérience généraleThe Young Men and Lady's working there are very nice and helpful. Merci
James B | Expérience généraleThey were very professional
Daniel M | Premières impressionsStaff will lock doors early limiting access.
Joseph M | Premières impressionsCould not access storage with code and tried to contact the store manager numerous times so I had to leave my furniture on the truck and I am not sure I will be able to unload it tomorrow before I have to turn in the truck.
MICHELE C | Premières impressionsThe staff was very helpful and my situation and they represent U-Haul to the fullest I get my hats off to them they did an excellent job and assistant me and my situation me
eugene s | Premières impressionsI came in and got a quote for a storage unit and the lady was very helpful. I didnt get her name. I told her I would step out and weigh some other options before deciding on it for sure. I came back not even 20-30 mins later, had to wait at least 15 more mins for someone to come help. His name was Abel. He was very standoffish, only helpful when he wanted to be. Smug, unorganized, and inattentive. I also had to wait after I paid for my unit, for him to take another customer before he walked me over and took off the lock. So I had to wait on his time to even start loading my things. I had other people waiting on me, it was just not a good experience. Had the lady from earlier still been there, I believe my experience wouldve been a lot better.
shanell m | Premières impressionsThe manager Katrina is great and was very helpful !
Amanda H | Expérience généraleEverything very nice !
Dayri C | Online Move InVery nice and helpful
Roger W | Premières impressionsThe staff was very nice and fast
Pearl C | Premières impressionsI would like to suggest that staff is well knowledgeable about practices so that customers don't get shocked like I did! Went to my storage only to find that my lock was cut off and another lock had been placed on what was my locker!!!!! When staff opened it it was EMPTY!
annie h | Premières impressionsMuy cómodo muy limpio muy amables gracias
Juan R | Expérience généraleWas no free dollys to move my stuff in and the staff was very under trained I made a reservation he took my information 3 times again saying he doesn’t know how to look up reservations I will not be using this location again for the future
paul f | Premières impressionsGood place to do business
austin m | Premières impressionsFor a quick find in MD they were wonderful. I lived right across from them so very convenient. DE I was on a 6 month hold but I found something because I moved out in DE a bit over a year ago.
Tanya S | Expérience généralePeople leave unwanted furniture that blocks the entrance way
ROSETTA E | Expérience généraleThe beautiful girl working there was friendly, knowledgeable, and did a great job.
JOSEPH M | Premières impressionsJorge was such a great help
Barbara H | Premières impressionsMore should be done about the rat and or mouse problem . The bait in my storage unit was not enough . Rodent droppings were everywhere. I didn't have food attractions, nevertheless l had to throw many articles of mine away because of the droppings .
REGINA B | Expérience généraleThe staff at the location on North Point Rd was friendly and very helpful. They addressed all our questions and issues and are very professional.
Bruce D | Expérience généraleI saw roaches in the facility a few times,
mark n | Expérience généraleI only left cuz this unit was much further from my home than another one, the facility was great!
TYLER R | Expérience généraleMy belongings were in the units for 30 days. When I returned to move out, my units were infested with roaches. Better exterminating procedures need to be implemented.
Yesheva K | Expérience généraleI've had reason to work with UHaul in MD, TX, and VA. This location the Associate was very helpful, helped me figure out what I needed and how long I would need it for. Very patient and helpful.
Kathy H | Expérience généraleI had 1 major issue with this facility - access and the staff's response to the problem. In the month I used it they were never able to fix the problem, and it created major inconveniences during our move. The staff seemed frustrated and apathic throughout.
Rod B | Expérience généraleGreat big facility and the staff is 100 % keep doing a great job.
Collin W | Premières impressionsI was charge for stoolers when my stuff was not in there pass a month and I been waiting 2 months for my refund
TARA R | Expérience généraleCan never get an answer on the phone, or email when needed. I had closed my account, but have received 2 bills since and no return calls or emails to fix the problem. Customer service is very poor
Charles S | Expérience généraleOpened office on time. Very accommodating
Maria l | Premières impressionsPrice was fair
Augustina M | Premières impressionsBoth yvonne (booking agent) & young man at location (sorry, I forgot name) couldn't have been more polite or accommodating. I have rented trucks & storage here before & have recommended to my friends. Merci!
VICKI G | Premières impressionsGreat service. Getting new unit was super fast.
Yesheva K | Premières impressionsI believe Christina was the staff person who assisted me on 8/7/21. She was very patient and professional. She provided all the details I needed regarding the contract and the storage unit. I felt very comfortable with using this facility.
Angela F | Premières impressionsTerrible communication and service. It took over 3 months months to get problems fixed that was was created by the staff. Empty promises. I have one storage left and I'm in the process getting it emptied and moved to another storage facility. I will not do business with UHAUL again.
Tina W | Expérience généraleOnly problem I had was I couldn't figure out how to extend the hours online for the truck.
cherie m | Premières impressionsDidn’t catch her name but the woman who helped us behind the counter around 6 PM Monday 8/2/21 was very kind and helpful!
AUDREY Z | Online Move InVery fine young ladies that took good care of us. Our travels from Tampa to Baltimore was a rough one between storms and bad traffic we was ready for friendly faces. Thank you Dan Pasco
daniel p | Premières impressionsI went to access my code to get into the unit and was unable to do so and the office was closed
Helen P | Premières impressionsThis review is for "T" at the 4301 Pulaski location. After a horrible experience moving from NY to MD, she was a lifesaver. Got us everything we needed with no issues. Give her a raise y'all. She goes to the end for uhaul clients. She's very thorough and doesn't miss details. Thank you so much T for your hard work and help to my wife and I.
Janelle P | Premières impressionsNope
Damon W | Premières impressionsMy experience was very disappointing. The staff at this location was not helpful and did not seem to understand how to use their reservation programs. The first person helping me typed with just two fingers and did not look at his work so I had to correct him multiple times. The saving grace to that experience was that the screen was turned outward so that I could see it. Otherwise I imagine we would have had even more issues. Then this gentleman could not find my reservation (I believe he was looking in the wrong place) and essentially made me start an entirely new one. When I reserved I was told I would have an outward facing, first floor, climate controlled unit. When I got to the space they would bot look up any record of my unit and tried to assign me to a unit that would have us going through a maze. This facility also seemed to have no security and I wouldn't trust the staff to watch one of my houseplants let alone all of my belongings. While waiting in the parking lot we witnessed domestic abuse. It became clear during this process that I would need to find a new unit. I asked the staff to help me get a later truck return time free of charge and they could bot help with this either. One person told me that because she did not make the reservation she could not look up the details. This was perplexing because I would assume any uhaul employee should have that ability. Moving has it's own stresses and emotions leaving a place I love. This experience at u-haul was so horrendous and added such unnecessary stress and lost time to our journey. For the well being of all, this facility should have some serious attention in training and security.
elizabeth b | Expérience généraleIt's nice and clean BUT it's TOO hot in there. The temperature on the thermostat inside the storage facility rose from 87 to 88 degrees yesterday afternoon as I unloaded my trailer (Sunday, June 27). I brought this to the attention of the manager on duty. She was very nice and attempted to lower the temperature but it did not cool off. This is a serious concern being that many of the customers' belongings are sensitive to heat, which is why we've agreed to pay a premium for climate control units. Please look into this situation and ensure that it's fixed this week. Merci
TYRONE M | Premières impressionsI was happy with the storage unit. I was very unhappy with the truck rental. I was charged an extra day for bringing the truck back (2) hours "Late". I put a total of 11 miles on the truck. I was told that "That's the policy". "Nothing could be done about that". Not happy at all about that.
KASEY S | Expérience généraleLove the place!
CHRIS M | Premières impressionsAir conditioning didn’t work at times, overall I stored my items for 15 months.
Steven S | Expérience généraleVery polite & informative @ check in desk. Officers often sit in patrol cars on lot (deterrent). Security system kicks but, very loud alarms. Climate control adds feeling that items inside will fare well. Roll carts provided free.
VICKI G | Premières impressionsI want to highlight the super helpful staff, especially Jorge Mejo (not sure if i spelled it right). He really went above and beyond and wouldn't even accept a tip. I really enjoyed his positive attitude and hope for his continued success.
Jon C | Expérience généraleEverytime I opened my unit alarms went off because I was never told I had to put in my code when I went in. My unit was at the end of row the lights NEVER CAME ON did not feels safe when I was there by myself. When I said something when I closed out the unit I got " yea they are working on it". I also ask if I was getting a refund for time left that I paid for was told no.
Carole H | Expérience généraleI find the units to be a bit pricey, though that's apparently the case with all units in this area. But I can't fault the staff or the units themselves. And there's an excellent pupuseria and grocery in the same parking lot!
David B | Expérience généraleThe security system took a little getting used to, but it makes sense. Staff were friendly and helpful.
David B | Premières impressionsStaff was very good overall. Katrina did a great job. I had multiple units over several months and didn't have any issues or concerns. Rented a 26 foot truck which worked well and was clean. Have not always been able to say this about Uhaul, but great job. I will use you again when the need arises.
JERRYSCOTT J | Expérience généraleGreat service and facility.
Jeffrey B | Expérience généraleKatrena was amazing
jerry b | Expérience généraleEvery one there did a great job. Thank you
James B | Expérience généraleThe staff is excellent. Their very friendly and willing to assist at a moments notice. Awesome experience!!
Derek D | Expérience généraleWould never recommend this location to anyone, I place my belongings in storage in March to go back to take it out and so many things are missing. Some very sentimental and can't be replaced, Worse experience with a storage facility
Danielle G | Expérience généraleYoung girl with long dark hair locked up 30 mins early so she could eat her meal then was rude about helping me, she was busy eating I was inconvenient for her. Poor customer service.
Mary A | Expérience généraleInvoicing process needs help
Joyce G | Expérience généraleAll the staff was very friendly
Malika N | Expérience généraleApril was excellent in helping me find good unit and very friendly
Bertha E | Premières impressionsMy experience with Uhaul wow I had two sectional sofa and boxes clothes in storage when I came to take my belongings out there were big rat holes in my sofas and boxes. The young lady never put my insurance in so they said I couldn't file a claim. So I called customer service the young lady that took my application no longer works for Uhaul. So I had to throw both sofas away and as I throwing it away the baby rats was jumping out the sofa. I will never use Uhaul again there were so many mice rat droppings on the floor. I will never use them ever.
Angela T | Expérience généraleI'm 62 yrs old and I'm disabled on my right side of my body and I wasn't aware of the storage unit set up i rented a small unit and I was told that I would have to get a top unit and would have to use a ladder to put my things in the unit because that's the only one that was available but when I finished I noticed a lot of units that had the same tag that was the one I rented costumer ready I didn't go back to the office to complain but I will know better next time thank you for your time
michael t | Premières impressionsThe only criticism I have is that on many occasions, ( at least once a month) there seemed to be multiple vehicles parked in the 3 space garage area, often unattended and very much in the way of using the space as advertised. Typically, this would be a truck and their personal vehicles sometimes taking all 3 spaces. One evening the garage was not only full but there were children riding scooters down the hallways and through the doors On another occasion there were 3 guys working and their rented truck and fully extended ramp was parked sideways across all 3 garage spaces. They kindly moved it and allowed me in, but then rather than backing it into the garage, they returned it sideways again ! Also, FYI, there seemed to be some rodent droppings on the floor of my unit when I vacated. I am 60 years old and need the short distance and indoor security that your facility provides. Perhaps just a note posted inside the garage to kindly leave space for others, not blocking any doors, or access to the garage area may be helpful in the future. The service here is excellent, I never had a problem at all. Amanda Hall totally rocks ! When my work picks up again after this pandemic, I will be sure to call U Haul for any future needs. Thank you all. Tim Guilliams
Timothy G | Expérience généralePlace is full of rodents stay away never again
Natatcha D | Expérience généraleIn door units are a great idea, I had 24 hr access & felt safe every time I went in at night. No complaints at all from me great place to store & rent a vehicle if necessary.
Tiondre C | Expérience généraleExcelent good customers service, best location.
Henry D | Premières impressionswell maintained never worried a minute about my possessions
Deborah T | Expérience généraleI had my things stored for 7 months. All was good during a difficult personal time for me. I definitely recommend u-haul storage unit in Dundalk, MD.
linda j | Expérience généraleOnly one complaint: The alarm that sounds frequently in the facility is way too loud. Is that really necessary? Otherwise so far so good.
Robert P | Premières impressionsLots of evidence of rodents when we moved out of our storage unit. Droppings on most of the furniture and on the floor around the unit. Probably should add more of the traps.
Daniel C | Expérience généralethe management staff is exceptional and the girls are very friendly !!
gary h | Expérience généraleThe staff was every helpful and nice they answer all my questions
Pearl C | Expérience généraleEvery employee was nice and very helpful. Even when I was undecided the employees were patient with me.
Marquita S | Premières impressionsOverall, great experience. Later weekday hours would have been nice, but not crucial.
David H | Expérience généraleThe facility is clean and well lit but the staff are not friendly.
Margo W | Expérience généraleThank you it's clean and your representative did a good job .Very patient
Mary S | Premières impressionsSlow process checking out
Jeneen B | Premières impressionsI ran into problems the moment I rented a storage unit by receiving an increased rate from what was stated upon making a reservation. Store manager never called to clear up the problem!
Joseph W | Expérience généraleVERY PROFESIONAL,PERSONEL VERY POLITE. FIRST CLASS OPERATION...…...THANKYOU VERY MUCH DONALD EDWARDS
Donald E | Premières impressionsSo far so good Great rates and wonderful customer service
glenda m | Premières impressionsVery pleasant and helpful.
ELVIS C | Expérience généraleThe facilities are clean, in good shape. The process was easy to use. The staff were very helpful.
Joyce G | Premières impressionsVery polite and helpful with all my questions.
ELVIS C | Premières impressionsWe had a wonderful experience with the facility and your staff. Coming back in the future for sure.
john k | Expérience généraleGreat customers service!
Kellesha M | Premières impressionsOMG this place is the best ever you guys made this so easy for me thanks
Elaine W | Premières impressionsvery helpful and professional
Robert P | Premières impressionsI love the new location
Jeffery M | Expérience généraleNo one is on the same page there. Also, charged with out authorization. Edward in UBOX was the only helpful person. No one communicates and company as a whole is far below what it should be!
Edward P | Expérience généraleyour representative was very nice and professional
Deborah T | Premières impressionsVery nice!
Jacquetta Y | Premières impressionsVery courteous and helpful during a stressful time. Amanda and her team were beyond helpful. They were more interested in providing excellent service than making a dollar. Will return! Thank you. A+A+
marcus f | Expérience généraleThe experience was beyond perfect. The U-haul staff were more than professional and, the space that I've temporarily aquired was clean and perfect for my needs. Much thanks to everyone at U-HAUL..
Steve R | Expérience générale