Very courteous and helpful. Made the process very smooth!
Douglas YCustomer Reviews for U-Haul Moving & Storage of Escanaba
Testimonials From Recent Customers
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I only rate it like this because it was constantly dirty and garbage everywhere. Also broken bay doors and side doors that seemed to never get fixed. The rates are also starting to get out of hand. Yes I would recommend U-Haul storage but at the same time I would caution people on the upkeep of this facility. It never use to be that way and I have rented here several times.
Kelly Z | Expérience généraleGrace at the Escanaba U-Haul location is awesome. Very friendly, helpful and knowledgeable. Would recommend the Escanaba U-Haul to anyone thanks to Grace.
FRANK C | Premières impressionsThe clerk was working hard
FELICITA HHad a few issues with the truck, it was a local move so wasn't a big deal. Just hope when we travel to another state this coming weekend there are no issues with that truck. Truck would vibrate pretty bad once you got over 50 - 55 miles an hour. Also, I know it is to earn extra money but having the bag of furniture protectors and dolly take away from usable space for our household items, not to mention not wanting to accidentally hit the dolly and break the seal.
MARK HThis location was larger and we were met outside by personal immediately when we pulled in. Extremely quick drop off process.
Anthony NAlways helpful and wonderful. Best uhaul around!
Candice MJacob was very friendly and helpful!
KIM SThe staff at Escanaba U-Haul are fantastic. The manager is wonderful, but Grace is our absolute favorite. We've rented three different things in the last two weeks and the staff has been great! They are knowledgeable and professional. I'd hire Grace if I wasn't retired and still had my business.
Peggy OSystem crashed so we had to process twice, but staff was super helpful and evwn helped us get a promo price!
Valerie C | Premières impressionsmake sure the washer shower nozzles work. also could use cruise control.
patrick tThe workers were very easy to work with and very friendly.
Donna R | Expérience généraleYour over the phone customer service is terrible. People have no idea what they are talking about.
Jody KThe staff are friendly and helpful.
JOHN H | Premières impressionsAll horizontal surfaces had big piles of frozen sand stuck to the trailer when I drove away with it. The lady tried using a leaf blower to blow the frozen ice bergs off the trailer but they were too stuck. Take the time to clean it when it's returned, not when it's on its way out. Half of the trailer lights quit working part way through my trip. Kind of nerve wracking when you have to drive at night.
Thomas FStaff at this location was very helpful friendly and responsive.
JACOB TGreat location with really helpful people.
Nathan WEverything was great. I even reserved another uhaul to finish my move. The person that helped me when I picked up the uhaul and dropped it off was the best. Really nice, fast. And new what they were doing. Overall best experience I've had. Merci.
Bruce RI appreciate Escanaba U-Haul's professional staff. They handled multiple aspects of my move, including storage & U-box handling. They were always friendly and helpful. Great Team!
Edward W | Expérience généraleIt was all good… very helpful staff
Thomas WAt both ends things ran smoothly. I used the smallest trailer for one thousand mile journey and it was painless.
George AToo many issues and they did not want to hear about it at the dealership.
Michelle SVery clean and comfortable and awesome customer service
BECKY D | Expérience généraleHave vehicles available where they tell you they are! Had to chase tail to pick it up! Made reservation . At uhaul in Coldwater mi girl sent me to 2 different places before I got truck! Pick up location was good tho
tina gHighly recommend very helpful!
Payten BThe woman was very helpful. Thank you very much for your service.
William LGIVE THE PERSONNEL ON DUTY A RAISE !!!
Robin MThere was 1/4 of gas but they wrote down 3/8. Made it right
LISA MThere is very little that needs to be improved - this was a very, very professional and pleasing experience. I had asked to reserve a vehicle the day before and was promised and received a call the next telling me it was available. The Staff, the Store, the Vehicle... all clean, friendly, and professional ! by the way, 'This wasn't the first time I've rented a vehicle from U-Haul...
edward sMake sure the engines are properly maintained as the one I used didn't want to start very well
Candice FThis BIG UHaul place is truly full service, but everyone here is great at customer service. The manager is very helpful and every staff person I've interacted with has been helpful, knowledgeable, and willing to extend themselves. It's the best UHaul-branded store I've ever been to.
Ross PNothing. I can't remember the young ;adies name, but she is a worker who cares about her job and your company!
JEFFERY TThe location was very helpful, for some reason I wasn’t able to get checked in through the app.
Douglas SThe storage was alright. But I had the locker for less than a 4months and then uhaul raised the rate on me. I was not a very happy customer.
colin b | Expérience généraleThe girl that was working in the office on 9/28 had great customer service and was very helpful. She made the experience must less stressful for me! The storage areas wee very clean and it was the most affordable storage unit I could find in the area. I also got a free lock with my storage unit purchase!!
LINDSEY R | Online Move InFor Uhaul company. It would be easier for customers to start with a full tank of gas and then fill it up when they return. Estimating what to put in at the end of the trip is annoying.
Denise HThe employee was helpful and very pleasant to work with
FELICITA HNo suggestions.
Russell SFast, friendly service. Would recommend.
Michael SJust one complaint, the way the money came out of my account at different times was a bit confusing
Lori WMaybe we needed to walk a bit past our unit to activate the lights, but there was enough from the adjacent section to see well enough to load and unload. Not a huge deal, just something to note.
KENNETH R | Expérience généraleWe had two boxes going to Tucson one made it on time and the other arrived 4 days late. Also, we paid for the shipment and then just before Tucson was going to deliver the second box we get another bill for the shipment. I am really not sure if one hand knows what the other is doing. I got too many text messages and emails. Would not recommend Uhaul.
William SLove it 😍
Katie M | Online Move InCould not ask for a better facility…that is until patrons run into garage doors.
Anthony P | Expérience généraleStaff was very polite and professional! Great job!
Brian fGreat employee interaction while dropping off the unit. He even had some constructive hints or ideas about the locality that I had just moved to.
Raymond BNothing really. The attendant was fast, friendly, and competent. Rare these days. I'd be sure to keep him.
Howard SExtremely clean and easy to use. Rented a small room indoors for my daughter's dorm stuff for the summer so we didn't have to bring everything home just to bring it all back in 3 months. Everything fit perfectly with lots of room to spare and her stuff was in the same condition coming out as it was coming in. Highly recommend for storing dorm stuff for the summer break.
BRENDA R | Expérience généraleI was charged over 500 dollars and the roof leaked and soaked my belongings. Did not get a discount. The rep looked and verified the roof leaked and said file a claim. So that means the long dealing with insurance.
peter WThe U-Haul was as expected. The associate was friendly and knowledgeable.
Lisa TI was well taken care of.
Douglas SExcellent on every scale just great place to get your uhaul and Excellent customer service
Marshall TGood experience.
Trent A | Expérience généraleThe woman who took care of me with the pickup of the trailer as well as return, was very nice and professional.
Richard HGreat people with great service
FELICITA HThis was my third time using this location. Always excellent
JOHN L | Expérience généraleNo suggestions, all was good.
Russell SGas tank was not full when I rented the truck and I was told to bring it back full. A gas rip off! An intentional screw the customer tactic.
Steve EFast easy and friendly
Cliff BGood location. Provides all Uhaul services. Although pricing is always inconsistent with high deviations when renting the same equipment multiple times... The quality and maintenance of equipment are hit & miss at this location. The staff are super friendly and helpful and the storefront is always well stocked.
Daniel SThe Escanaba UHAUL location is top-notch! The business is run knowledgeably and efficiently. Grace handled the return of our one-way 15' UHAUL truck with friendly expertise. We would highly recommend this business if you are considering a Do-It-Yourself move.
Gerald RJake & the team did a great job making the U-Box unpacking go smoothly. They're all very friendly and helpful.
She was great! Made it fast and easy!
Jesus TVery friendly and quick service!
KATHRYNE AFolks at this location are always very helpful and professional. ~The vehicle for this rental was less than clean. The cab, exterior, and cargo areas had not been cleaned well prior to my rental. ~ Truck's front alignment was off and the truck "Shimmies" (shakes) above 40mph which made it very difficult to drive after a few hours on the road... (Driver's front wheel may have been out of balance as well). ~ Was very happy otherwise. The truck had lots of power and faired better on gas mileage than expected.
Daniel SStaff was very friendly and helpful.
Shadd S | Online Move InI like the Escanaba Uhaul staff and storage facility.
ANANIA T | Expérience généraleI was on vacation and could not cancel my unit, it was empty, they took out money for both my units, I canceled them 3 days later, and they wouldn't even reimburse me!!!
LAURA S | Expérience généraleIt was clean, convenient and the staff is excellent.
James B | Expérience généraleFloor in my unit had some stain or something spilled and not cleaned up
Halina S | Online Move InThe lock you gave me froze and we had to use a small torch to get it thawed. When we got it off I poured water out of it.
Carol L | Expérience généraleManager has full voicemail and you are unable to reach anybody.
Paul S | Online Move InI have rented storage units prior to this when I was living in AZ. Uhaul is by far the best company I have dealt with when it comes to renting storage units and moving trucks!! Thanks!!
mitch s | Expérience généraleHard to back up the truck to the unit. There was a light pole in the way.
Carol L | Online Move InLarger carts for less trips back and forth to loading area.
William P | Expérience généraleImpressive facility and the manager was most helpful. Only negative is the Spanish language translation on emails - USA is an English speaking country!
Paul D | Premières impressionsThe staff was extremely helpful and friendly: the young lady who assisted me was fabulous! It's nice to deal with courteous, knowledgable and friendly people and she was great!
HEATHER B | Online Move Inwonderful staff - friendly and helpful
Clare B | Premières impressionsThe staff especially Jake was top notch. Appreciated the customer service there!
james b | Expérience généraleThe manager was very helpful as was the call center person. I have not used the storage facility yet, but have reserved with them.
Linda W | Online Move InI loved the uhaul storage unit
kristie e | Expérience généraleAwesome storage facility, very well maintained and managed. I felt comfortable leaving my most valuable things under their security.
JARED M | Expérience généraleI was really pleased with the way the staff member helped me. I have never used self storage before and she ran me through everything. Very nice job!
Lisa M | Premières impressionsThe previous manager didn't hold the storage units we had reserved online. When we arrived in Escanaba,the new manager fixed the the problem and got us the needed units to store the contents of a fully loaded 26 foot truck. Many thanks to him for what he did. We unloaded the truck the next day in short order and everything is safe and dry for the next several months until our new home is built. Thanks to the new manager.
Robert a | Premières impressionsThe personnel were friendly and vert helpful
Theresa P | Premières impressionsI was late a couple different times on storage rent, but when paid in full there were two occasions where the lock you guys put on my unit wasn't taken off after paid. The second time was three weeks later. To save the embarrassment of the customer to have to ask you to remove the lock. I recommend you unlock it immediately after the rent is paid in full. This way it doesn't get forgotten about like it was for me. Otherwise my experience here was pleasant.
KALEB D | Expérience généraleOnly issue was not getting canceled when I called the first time. Besides that 100 % great!
paul c | Expérience généraleThe girl that signed me up was amazing and helped me so much considering my situation she deserves a raise or recognition something anything she made my day so much better I was so depressed and not well n she made it easier for me
Krysti R | Premières impressionsThe company customer service claimed they had no control over the storage facility I was renting from. The escanaba facility was left in the hands of a single, over whelmed person who could not or would not answer messages or phone calls during business hours. I was being charged for two units, despite only one having a lock, and even though the second one was clearly empty and unused the Manager was unaware until I drove there from another state to cancel both units.
Nicholas A | Expérience généraleStaff at the Escanaba store were very helpful and made the process easy.
Joan N | Expérience généraleSo helpful to have the available hours open to go the facility when we needed more boxes for moving
John K | Expérience généraleGreat staff, super clean. Will use again if needed.
Susan B | Expérience généraleKevin Pearson was very helpful and knowledgeable. He was very good at directing new staff at the facility to help me. I couldn't have facilitated my move without U-Haul in Escanaba
John K | Premières impressionsWe really appreciated the climate controlled feature and the drive-in feature.
Fiona L | Expérience généraleI had quick adequate service. Friendly service. Thank you.
RHONDA L | Premières impressionsLove my Local U-Haul facility! Brand new and clean facilities. and great staff. They are a go-to resource for me. Merci!
Alan A | Expérience généraleThe staff on site were always helpful. What I didn't care for and the reason I left is that my rates constantly went up, and payment was never taken on the day it was supposed to be. This caused unreasonable and unwarranted late fees though there was money in my account every time.
Elijah M | Expérience généraleThe person I talked to was very helpful and did everything he could to meet my needs.
mark d | Premières impressionsKevin was super helpful. Helped us so much with finding a great location for our lockers. He made our experience great.
paula b | Premières impressionsEverything went so smooth once we realized we needed a climate control unit. We were able to get exactly what we needed right away after we called. Very friendly, professional, and efficient.
Cathy K | Premières impressionsVery nice place
JAMES P | Premières impressionsExcellent service was at all times provided by those working at this location in Escanaba Michigan. Thank you... Sincerely. John G. Moloney
John M | Expérience généraleOMGOSH-Every single employee was friendly, knowledgeable, willing to help in all capacities. The facility is SPOTLESS! The instructions, knowledge and helpfulness of the staff was beyond wonderful. Thank you UHaul staff of Escanaba /(Lincoln Road), Michigan. I could not have done it without you, from renting trucks to using your storage facility to figuring out which boxes to us...you were there for me!!! So appreciative! Steph (Trout) Berman
STEPHANIE B | Expérience généraleThe man at the counter was very rude, Being my first time moving my stuff
Debbie G | Expérience généraleOlivia is awesome to deal with! Kevin bends over backwards to help us with anything we are in need of. They both are very professional!!
Chris R | Expérience généraleAmazing as usual!
Michael B | Premières impressionsI had no issues, but the price was a little high. that is my only complaint.
DALE E | Expérience généraleEverything is great
kristie e | Premières impressionsThe only issue I had was a lot of times the carts were missing/unavailable when other “tenants” were not present.
Angela L | Expérience généraleFirst off-every single one of your staff has been sooo friendly, polite, helpful, and professional. I have had so much help from learning to drive a truck, to learning how to find my way to my storage unit. Everything is neat, clean, and organized. Your staff is so informative and it is really appreciated. Thank you! Steph
STEPHANIE B | Premières impressionsLock wasn't in the unit like it was supposed to be. Called and no one called me back. Tried calling the next day and got an incredibly rude woman who wasn't even at the facility. Zero help. Finding another storage place because of the terrible customer service.
Nancy B | Online Move InStaff provided helpful information for the move.
JAMES C | Premières impressionsAll were very helpful and kind. I would recommend their business and services to all my family and friends.
NICOLE A | Premières impressionsYou should state a specific late fee date after due date. There were times when I was six days late and didn't get charged. Yet, if I was there days late on other months I was charged. Also, you are by far, the most expensive storage in our area. Bar none! AND NOW YOU ARE RAISING RATES! So those are the two reasons why I moved to another storage.
wendy N | Expérience généraleExpensive for Escanaba area storage but overall was fine.
Jessica S | Expérience généraleNever any issues and Kevin is great!
Jenny S | Expérience généraleI have had an excellent experience and I am pleased with everything, that I know, has and will happen.
Margie J | Premières impressionsEmployee Kevin at the Escanaba store was extremely helpful and thorough.
Erin J | Premières impressionsKristen was wonderful to work with during my move in. She was very thorough and kind.
Angela L | Premières impressionsAccording to the agent at the facility, the rain had knocked out the doors for loading and unloading into the storage area. Other than this, it was a good experience.
Norris H | Premières impressionsNo respect and they break contracts behind your back
Andrew F | Expérience généraleIt was a good experience.
Irene W | Expérience généraleAll went well for us and our belongings.
Mark S | Expérience généraleI really do like the climate storage
Carolyn C | Premières impressionsPrices were different after vehicle return
Marquita J | Premières impressionsWhat more can you say than excellent?
Randal S | Expérience généraleBoth Ladies who help me were excellent help. The ladies made the process easy and fast, great service.
Steven F | Premières impressionsBusinesslike professional yet friendly Mr Pearson. Great experience. Thorough.
rena r | Premières impressionsThe team members were very helpful, Jacob, Kristen and Kevin. Helped us through the process and made sure we were satisfied with our storage unit. Also helped with the purchase of supplies needed for our upcoming move. T. S. Escanaba, Mi.
Thomas S | Premières impressionsKevin was very helpful and professional....
Kristopher K | Premières impressionsKevin Pearson was a breath of fresh air. He literally went out if his way to help accommodate me with everything we had going on. I coordinate groceries for a non profit called Mission of Hope Delta County, and we needed help with several things, including using the forklift to get pallets off of trailers for us. Olivia and her staff are very professional and always had a great attitude. Olivia was also extremely helpful as well. Great group of people you have as staff at the Escanaba Uhaul!!
Chris R | Expérience généraleVery easy to use and helpful staff! Definitely will use again if storage is needed!
Michael R | Expérience généraleBest customer service I ever had
Danielle B | Premières impressionsFrom Las Vegas NV to Escanaba MI, all customer service representatives have been friendly, helpful and informative. Having the option to rent a storage unit at my destination was very helpful. The only issue I had was that I received a text message to return the truck 20 miles from the first agreed upon destination on the date of return. Spoke to Olivia Fix and the situation had been resolved.
Dan M | Premières impressionsUhaul representative was very friendly and helpful. My only complaint is I couldn't receive my one free month of storage even though I've rented trucks from this location because my ex girlfriend used my phone number as a contact number even after we split and didn't pay her bill for awhile
Jessica S | Premières impressionsThank you Olivia for making everything so smooth!!
Jackie H | Premières impressionsWe had a great experience from start to finish. I had a lot of questions and Morgan was very helpful and answered all of them.If she didn't know the answer she immediately got it. We rented a van and a storage unit so there was a lot going on. Very impressed by the security and cleanliness of property. We hope to continue doing business with this specific U-Haul location. Staff in general was very helpful and friendly even the gentleman (I did not get his name) that checked the vehicle back in. We overall had a very pleasant experience with a very professional staff.
Marcus B | Premières impressionsThe indoor unit was great for our household goods while waiting to get into our new home
Meganann H | Expérience généraleOne of the staff members never seemed to know how to use the computer correctly. She would give me information that was not correct, and when asked could not find out.
Michael R | Expérience généraleVery friendly! Was taken care of right away!
steve t | Premières impressionsExtremely helpful, courteous and available to help. Was in a super horrible situation and they helped me. I can't thank this facility enough. God Bless.....
Sheena G | Expérience généraleThe two individuals who checked us in and showed us how to use the facility did so in a very professional and friendly manner. I was very impressed with the facility and how it functioned.
tony c | Premières impressionsThe customer service for an empty storage unit needs to be revisited. As it was empty and able to be rented out $109 was too much to pay. No ability to work with us has lead me to not use Uhaul again
Melani L | Expérience généraleSuited my need perfectly. Nice to have access to a small space, month to month basis, and the people were helpful. It was well lit, and nice to be able to drive in and access regardless of weather.
susan l | Expérience généraleEscanaba facility very professional.
Gabriel B | Expérience généraleEveryone was helpful and friendly.
Carole B | Expérience généralethe place was clean and the man in charge Elliot was awesome
Jeffrey D | Premières impressionsElliott was an amazing help with my storage dilemmas.
Shirley P | Premières impressions