Everyone was extremely friendly, helpful and knowledgable. I would recommend to ANYONE - When we cleared out our unit on Sunday IT WAS SO COLD and it was SO NICE to be able to pull our vehicles into the sheltered warm garage to pack up instead of being out in the wind. Thanks to Samantha, Jerod and all the others who just made our storage needs perfectly perfect !!!! Cheryl Willis/Ross HIckling
Cheryl W | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Forest Glade
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I had to go to 3 different locations to pick up the rental I had reserved because the first two didn't have the trailer they were supposed to have. Spent an hour driving around to get the trailer.
Chris MVery friendly and helpful when looking to rent furniture carts.
Colleen PThe entire team is friendly, courteous and service minded. Would recommend anytime.
Mathieu JA level return area, for after hour returns. Or wheel chocks for trailers. So they don't roll away.
John LWe had again great customer service when we dropped off the rental. Matheau was very helpful, quick, and efficient.
Jillian LMore training
JEFFREYP EI was very happy that they were open for a Sunday drop off
Albert SGreat service and the staff was very friendly. Love the ease of loading and unloading in your facility and having the flatbeds available for use.
Victoria a | Expérience généraleVery friendly and helpful staff !!
david dSuper service!
VICKI TA cup of coffee would have been nice however both renting the trailer and returning it we were met by helpful, kind and willing staff. Overall a pleasant experience and I'm sure I will be a repeat customer. Well done U-Haul.
george kQuick & convenient
john l | Premières impressionsGreat manager
CHANEL R | Expérience généraleManager rude unprofessional Provided false information and argumentative She didn't communicate with confidence try to resolve nor address issue instead insisted on repeatedly that's she's the manager at this location for 3 years
marina f | Expérience généraleThanks Uhaul you’re amazing
Naseem JThe young man at the counter was very helpful.
Grahame SEasy to acquire a storage area and to close my account. Staff were helpful and very pleasant.
Chris B | Expérience généraleThe customer service at Forest Glade is exceptional they went out of their way they're extremely Pleasant and very helpful it was overall a great experience and when it was time to move out ,again excellent customer service. I highly recommend you all in Forest Glade Windsor Ontario
patricia j | Premières impressionsThe staff was always very helpful. Going above and beyond. And the facility was always super clean. This is my second time renting and if in the future I need a unit, I will be back.
Christine M | Expérience généraleChange the oil in your rental vehicle before sending it on a 1800 mile trip.
David HExcellent. Overall. Always helpful staff.
joe v | Expérience généraleRien
Richard SVery clean and well maintained.
Nicole P | Expérience généraleSamantha and the staff went above and beyond to accommodate my possessions in storage, patient and professional and genuine care and understanding. Highly recommended this location for everyone in need of extra space to store possessions!
Robert H | Expérience généraleMy experience need no improving!!!!
Mark MEverything was fine, a seamless experience
Barry ROnly thing l would suggest is to check the vehicle to see that it was free of snow. We had to scrape off the ice and snow from the front windshield. It delayed us leaving right away!
Carol Rthe vehicle was rough. Changing gears were hard. It slipped gears. Turning on the ignition was tough too. had to give a lot of pressure
harish sThe guy, who handed over the truck for me was super nice, very professional, and so kind. He did the best costumer service I ever had. But, when I called to book a u haul truck, the agent choose the farest location to my adress.
MOHAMAD LEveryone is friendly and helpful at this location.
CANDAS Eneed to refund unused bags of moving blankets
robert rThe staff is very courteous and helpful, the manager gets the job done and works closely with the customer assuring them that their items are safe and secure. I would highly recommend my friends to use your facility for their storage needs.
harlen c | Premières impressionsNice and easy process everything working great
MAURO CLooks good
tarun mThe car hauler trailer functioned well but the ratcheting tie downs at the front were VERY tested. Make it very difficult to ratchet and to release later. Otherwise trailer was fine
Darrin DMuch appreciate the great service and friendly faces.
Robert M | Expérience généraleStaff were helpful even with things that didn’t pertain to storage at all
Rose G | Expérience généraleWonderful customer service!
Megan FContinue service level Initial contracting efficiency and friendly Closet contract the same
MARTYNBRIAN ISamantha M was very helpful friendly and made the experience exceptional. Great customer service! Nice to see that!
Elizabeth D | Premières impressionsThe facilities were so well maintained. Security checks ensured that if my lock was improperly secured, a uhaul lock was applied & their key held at the office. The best part? Working with Sam. She worked with us over a very anxious period of time as our build was constantly delayed. Her professionalism, knowledge and kindness were exemplary.
Diane B | Expérience généraleKeep up the good work
Bill RGreat staff, Manager very helpful tries to be proactive. One thing I'm in a newer facility and it seems to welcome me after keying in my code upon entry. It does not do the checkout when I key in and am leaving. As the other keypads do in the other two sections in upon arriving and out upon leaving.
Gino D | Premières impressionsI love the fact the first month is free. I appreciate that the staff understands a situation a person is having like payment is past due as well helps out at times not charging late fees for being late. The best time I had with a person was hanging out at uhaul and my pet dog kilo he enjoyed it too running around the facility.l
Katherine L | Expérience généraleVery pleasant attentive staff an overall excellent storage facility Thank you
James D | Expérience généraleHelpful staff, manager very proactive often will find her handling one of the service positions always helping out and a gem of a person. She and the staff always have the customers interests first and foremost as the attention to detail is always on their minds and they often avoid a problem just because they're addressing setbacks in a proactive manner. Love this facility and have been in all 3 areas and now most recently in the new one and I believe it might be your most convenient for the customer. So I'm looking forward to my relationship further. Now with as much as I have on the go. Thank you for your help and continued fair treatment in addressing all my concerns.
Gino D | Expérience généraleExcellent staff friendly and helpful Absolutely would drive extra km's to receive this service This LOCATION is people & customer service friendly
marina f | Expérience généraleEasy process, knowledgably staff, and clean and site and well maintained trailers and trucks.
Lambertus VOnly one person staffed at the location where I picked up the truck when I loaded my car. I had to load the car on the trailer myself pretty much. Took 5 tries to line it up properly. But still good service. But only one person there in the morning
Brad BMy grandmothers antique China cabinet was extremely damaged. Employee took loaded truck, after inspection, thinking it was empty. I told him I had a load for storage. He slammed brakes when I ran out asking where he was going with my stuff. Sent table through glass door and broke wood. Witness turned and looked at the truck when she heard things shift and smash. Claim submitted. Employee should definitely be reprimanded! He had no business moving the truck.
Lori PGood experience
albert cBoth service and employees were the best Thanks Ace.
ADRIAN PThanks
NOAIL AEverything was splendid. No issues at all with the facility or staff.
Sean M | Expérience généraleI was very pleased with the service and would come back here if I need to store items in the future.
ERIC H | Expérience généraleI was supposed to check in and pick up via mobile, but realized I forgot to get a couple of supplies. I went into the store with the intention of purchasing those and exit to do my check in via mobile. It would have been my first time doing so. Customer rep assisted me, which I felt allowed me to get on the road faster which was greatly appreciated. Thanks. I rented a 10' Friday Jan 26 pick up 7am Cole Gaudette. Kudos to you customer rep.
Cole GI could not make monthly payments with my current master card. I found this very inconvenient.
Julia J | Expérience généraleI'm not sure what to say other than my move went flawless thanks to the equipment I rented from U-Haul.
Chris MI have been a customer at this location for a number of years. I have rental units and regularly rent cargo vans. The team at this location and the management are great. Very helpful and polite. I have nothing but good things to say. I would recommend this location to a friend with confidence.
CANDAS EAn absolute pleasure dealing with the team at Uhaul, they were helpful and happy as well as knowledgeable. They went above and beyond many times. Would definitely recommend them to anyone!
Adam V | Expérience généraleExcellent service, explained everything extremely well, curtious and friendly!!
Kathy AThe manager, Sam, at Uhaul Forest Glade, Windsor was of professional and courteous assistance during our transaction. Uhaul could improve by employing more individuals like this manager. She has a great customer-focused attitude and understands the business more than enough to serve the customer efficiently and effectively.
George BRented the truck with a dolly, it was not loaded nor was I told to pick one up at the door. It should be on the truck if it was rented. Truck itself was great.
Liam BWhen u rent someone a unit u should let them know when they are applying that next month your gonna jack the price
Jason B | Expérience généraleEmployee was very helpful and pleasant to work with.
Terry Rthe team members installed on the an older vehicle, with not much issues or damage to the vehicle. 100 % approve . of your professional team members you have on site
ANDREW LVery efficient, quick and easy. Priced right for rental and the 26' truck was very easy to drive. Your sales representative was very polite and helpful.
Tim KFriendly and convenient.
STEPHENF A | Expérience généraleThanks for providing a dependable and much needed service.
Andre SRented many car trailers from this location. Always courteous staff and equipment is always ready and waiting and in great useable shape. Will continue to do my business with this location
Brian PUnable to find this location while using your website. Large location, well taken care of. General Manager very pleasent to deal with and most accomodating.
David SNothing. Great experience. Your representatives were awesome
FRANCO PStaff need to be trained to understand customers check in online and do not need to provide documentation again. That was done online in advance to speed up the checkout process at pick up location.
Mark HEverything was excellent! 5 stars all the way!
nicholas sFriendly, helpful and extremely professional. Used this location before and always been great.
DARLEENL AAbsolutely nothing! The team at this location went above and beyond for sure. They were extremely helpful and happy. Could not have had a better experience.
Adam VReally clean. Excellent elevator. They made it easier to use- I'm impressed.
Ian D | Premières impressionsGreat staff and very clean.
CONSTANTIN P | Expérience généraleGreat! Definitely recommend!
Candice H | Expérience généraleSam was great in helping me get started, warm and friendly energy was appreciated!
Laura P | Premières impressionsI did have a good experience with my rental unit. It is great to have a place like UHaul to rent from - we did not have somewhere to store my things temporarily. Thank you to the staff who are always patient and friendly when I've gone in to the office. Carrie and John Beaton
Carrie B | Expérience généraleNever any issues, Samantha is one of the best managers I have ever encountered. Give this girl a raise! She goes above and beyond to ensure customer satisfaction and keeps an amazingly clean and safe facility. Not to mention she is very down to earth and interacts well with customers. 10/10 will use this location again for my storage needs. Thank you!!
Lindsay D | Expérience généraleLittle pricey but helpful
Dave U | Expérience généraleThe facility was very well equipped and accessible. The staff were great and i will absolutely choose this company every time.
Douglas D | Expérience généraleEmployees are very efficient well mannered with excellent service.
harlen c | Premières impressionsThe people were first rate.
ROBERT S | Expérience généraleWas very happy with everything, your service is excellent God's blessings 🙏 keep up the good job.
gordon m | Expérience généralePersonnel amical
Rudolph S | Premières impressionsI booked the unit on the phone at a call Center. When I got there the designated unit was already in use, the alternative unit was more expensive and the process was much more tedious and time consuming when having to go through it with a truck load and movers waiting!!! Very disappointing!!!!
Brenda B | Premières impressionsSamantha is a difference maker and leads by example
DALE B | Premières impressionsKeep up the good work
RAMSEY F | Premières impressionsMove out process was easy. Honestly I moved into a bigger house So I didn't need my unit anymore but loved it there. Very clean.
Alanna E | Expérience généraleSuper friendly and helpful. Very accommodating. Very clean. Repeat customer.
Darlene C | Premières impressionsKeep up the good job
gordon m | Premières impressionsJust a thought that the price could be better and the price should stay the same when you stay there for extended time and alway pay on timely matter , I was there over two years the price just kept going up …. Thanks …
aldona j | Expérience généraleYour staff all have winning personalities and are hardworking. That was a big reason I came to this facility
Gino D | Premières impressionsGreat place to use as a storage unit. Highly recommended
Stephen R | Expérience généraleThe staff were very easy to deal with. The price was very competitive. First months rent was free which was great! The storage lockers were set up with alarms so I felt that my stuff was safe. Would definitely recommend Uhal to friends and relatives.
Glenn P | Premières impressionsGood location
Leonard S | Expérience généraleThis was my first experience using a storage facility and the experience was great. Samantha was awesome.
Hazem E | Expérience généraleWas an easy move in and out
Samir E | Expérience généraleJust an amazing experience!
nino p | Premières impressionsExcellent service and they took the time to see what my needs were and made sure I had what I needed. Facility is top notch and very clean and secure.
scott j | Premières impressionsPerfect for my simple storage needs
Leonard J | Expérience généraleThanks for your help
Patricia P | Expérience généraleVery nice and helpful employees
LORI A | Expérience généraleUnits are great but at night hard to wish units had motion sensored lights
Allison C | Expérience généraleThe customer service person was extremely pleasant and helpful
dixie o | Expérience généraleYour staff was very helpful, informative and polite. I was always greeted immediately for assistance when it was not busy. The only part I would recommend a bit more assistance with, is demonstrating how to use the Pre-Check link for the truck rental. I had to go back inside to ask for assistance. Maybe ask the patrons if it is the first time using that link and taking pictures. Staff can go with the patron and walk them through it.
Michael G | Expérience généraleSean gave me EXCELLENT customer service.
Michele W | Premières impressionsSamantha was very helpful. Great interaction and service. Thanks very much.
Hazem E | Premières impressionsAlways clean and easily accessible.
Cindy S | Expérience généraleThe girl I dealt with was very informative and a pleasure to deal with
grace S | Premières impressionsThank you for all your help and unfortunately I had to empty my storage due to unforeseen circumstances on my part. Alyssa was more than helpful. Thank you Callie
callie g | Expérience généraleWell trained and friendly staff
rudolph s | Premières impressionsThe Uhaul team is doing a great job.
KENDALL R | Premières impressionsEverything and everyone met all the requirements for running this facility. I will be back for another unit in the near future. Thankyou Uhaul
diane m | Expérience généraleStaff well informed and provided excellent customer service.
William S | Premières impressionsWe found that our particular unit was leaking during rain storms but Alyssa was informed allowing us to stay a couple extra days as it took a couple of days to re-arrange our things as to not get damaged. All the staff were friendly and accommodating. Just a great experience overall. TY
Esther M | Expérience généraleHad my belongs in the storage for 2 years never once missed a payment staff was always very friendly my stuff was very secured would highly recommend to any of my family or friends 😊
Tina O | Expérience généraleThis facility was extremely clean. Our overall experience was very, very positive. Merci
Lenore R | Expérience généraleForest glade is THE BEST UHAUL in Windsor, walker should be shut down and dougall is hit or miss but forest glade is always quick, friendly, helpful and organized. Will always be going to this location!
Cheyenne C | Expérience généraleNo comments
ionel M | Expérience généraleRepresentative was extremely friendly and helpful at check-in
Leonard J | Premières impressionsGreat facility!
doug m | Expérience généraleExcellent place to store excessive things.
nancy j | Expérience généraleExcept for last day of check out, I was having difficulty with the storage lock and the front office person was not professional rather rude. This was my only bad encounter other than that excellent service.
Peggy R | Expérience généraleThe facility and customer service was excellent. I did not feel safe going to the indoor unit alone and reported an incident about it.
DONNA K | Expérience généraleFriendly staff... knowledgeable, fast service!!
LISA M | Premières impressionsThis U-Haul facility was clean and had everything accessible. I fell behind on my payments and was able to make payment arrangements. They didn't just sell off my stuff like other storage facilities I've heard of. They are friendly and greet you with kindness.
janie k | Expérience généraleThank you to all staff at Uhaul tecumseh!!!! I was very happy with the customer service I received while using your storage facility :) All the best and have a great rest of your summer!! Dina
Dina R | Expérience généraleWas a very safe and convenient way to store my e-bike & utility trailer.
STAN H | Expérience généraleFair prices, and overall good experience. Just wish there were units a bit bigger to rent. But everything else was good
Carol B | Expérience généraleThe facility was very helpful during my needs.
roger f | Expérience généraleThe staff at Forest Glade are the best! Good service, patient and friendly!
lori d | Premières impressionsI don't really have any comments yet, as, all I have done is secured our store unit and payed for our lock. However, I can tell you that the service we received at the Forest Glade location was excellent. Was able to answer all of our questions and concerns.
DEBBIE P | Premières impressionsExcellent thanks for all your help.
KENNETH A | Expérience généraleI appreciate their understanding. Very nice location and ill always be returning because of their friendliness and understanding.
Daniel H | Expérience généraleI appreciate the storage unit being absolutely immaculate!
Nicola M | Premières impressionsThe staff are extremely knowledgeable and helpful!
Shelly A | Expérience généraleOur trip was a one way from Montreal to Windsor. The Montreal office was a disaster and the Windsor staff was 'so good' it made up for the start. The move into storage here was also a breeze. Thank you Windsor
Dave S | Premières impressionsWhen my dad died they were so passionate and understanding
Chistina S | Premières impressionsThe only problem i had was renting a 26 foot UHAUL I wish i had more time on the rental as had to rent a car to drive to Windsor that cost me 145 to drive to Windsor to pick up order then drive the empty truck Back to Shakespeare it was a 6 hour drive and it cost me in gas 345 or more as the truck only had 1/4 of gas to drive back to Shakespeare this was not far to me i hope UHAUL could help me with this cost as i picked it up at 2 and i had to have it back the next day to Windsor by 1 and i only had enough time to load half of the 26 foot then we had only 3 hours to unload truck at uhaul now i have to order another uhaul that will cost me more and My guys were not happy i told them its not my fault we i had to wake up at 430am to make the return time at 1 the total of the move was 765 and if i pick up a truck in my area it would of only cost me for a 1 way 346 plus my guys time of 7 hours as i have to pay them for 14 hours now i will be ordering a 20 foot very soon or maybe uhaul could give me credit as i am not done moving thanks but very happy still be safe ;
rob m | Premières impressionsvery good staff
yadwinder d | Expérience généralestorage was good. renting a truck was bad
thomas a | Expérience généraleGreat staff, very efficient and friendly. May use the facility in the future. Have rented your vans on many occasions.
Dave D | Expérience généraleAlissa was great! She was helpful and polite. I appreciated the friendly manor in which she welcomed me, and help me navigate choices for my storage needs. Thanks Alissa.
Dustin b | Premières impressionsThe experience as A1 .
Jean E | Expérience généraleThe staff were always helpful and courteous.
Jennifer O | Expérience généraleI was greeted right away by the 3 people working in the store. The person that assisted me (I regret not getting their name) was so helpful. I explained that I had a bad hip so she gave me a unit close to the loading area and had me drive there so I could see it. Walked me through the whole process. Showed me the inside of the unit for size, how to use the swipe card and lock. She was always smiling.
marie f | Premières impressionsOnly U-Haul for us. Both trucks and self storage. Staff is incredible and helpful
LLOYDR L | Premières impressions👌👍
mile z | Expérience généraleIf I ever need storage again, I will come back to you guys and I will also recommend yous to all my family and friends
anthony f | Expérience généraleThe young woman that took handled my booking 2 months ago was the same young lady I saw yesterday. She is very kind and professional. She understood how much just talking to someone means to someone like me. I appreciate this very much. Since 2020 I have stayed in my room for 98 % of the time , it seems with very little outside contact (or at least not what I was used to before ) I appreciate all the help she has been getting me into the unit I needed and explaining every step of the way . If I should ever need a storage unit or moving van in the future , U-Haul is where I will go. Thank you for having such quality , mature , kind and understanding staff - you have no idea how much it is appreciated! Respectfully, Nadia
nadia z | Expérience généraleBest storage service anywhere! WINDSOR TEC RD EAST ROCKS!!!!
Annette R | Premières impressionsToday was a busy day and coming into your location was a breeze because of the excellent service by your staff she was prompt but friendly and went above and beyond. Thank you for help. This interact helped make everything seem a little more doable and I felt at ease
Jasmine B | Premières impressionsPrepaid for January, emptied the unit Jan 15th. After dropping off my trailer rental, by the time I got back to the front desk, my account was closed before I decided what to do with the remainder of the month. I asked if there was a refund for the last half of the month. No refund available so I decided I would use the unit until the end of the month. I paid for the entire month. I was told I was already checked out. Not an option. Therefore not an option to use for the next 15 days. A very disappointing ending to the overall very good experience over the last 9 months.
Stephen W | Expérience généraleAmazing all around Great staff Extremely clean facility inside and out Convenient 🏪 Best place
Teresa M | Expérience généraleI had a very easy and quick experience. Staff were friendly.
ALVINE A | Premières impressionsThis place is awesome from the staff to the helpful quality of personnel and customer service too bad they dont have bigger units.
vince s | Expérience généraleThe last 21 months have been extremely stressful and when I lost my Aunt in Tennessee in October - it was the absolute worst thing that could happen. I have been trying to get to Tennessee to get the items the lawyer put in storage and last week - we did go . Knowing that I have everything in my garage and that today I finished going through the last box - My Son, Daughter in law started putting things in the Storage Unit. I am grateful that it is so close to home - I am grateful for the kind, professional and compassionate staff. Every one I encountered is real quality !!! Thank you for making this aspect of my life so easy and carefree - I feel like I have had a rock lifted off my shoulders and could not feel this way without your staff!!! Respectfully, Nadia
nadia z | Premières impressionsSamantha was awesome. I called with some questions about a storage unit and she answered all of my concerns. Came to the location the following day and she helped me out. She treated other customers the same when I was there. Great work Samantha! Give her a chance to operate her own store!
Long T | Premières impressionsGreat staff. Well maintained facility.
Robert B | Expérience généraleWe live in a condo and do not have a lot of storage area. I have already recommended your facility to a number of people.
Larry M | Premières impressionsWell pleased with service and consideration. Over and above. So happy and relieved with cleanliness. Thankyou!
Irene C | Premières impressionsManager at u haul was excellent, took her time to answer questions I had. No doubt in my mind I had made the right decision to rent a unit at u haul.
GERRARD G | Premières impressionsStaff is very helpful and accommodating. All are very friendly and approachable.
Rowena L | Expérience généraleVery convenient, thank you Allisa for being very helpful. Loved the drive in load and unload, keeps you out of the weather
DAVID A | Expérience généraleI was very pleased with the entire process. Staff was always helpful and the facility was first rate. Will definitely use UHaul in the future.
ross s | Expérience généraleClean facilities, efficient process to rent, and friendly, helpful staff.
Christopher J | Premières impressionsA very good experience!
Ronald M | Premières impressionsFacility is clean and well maintained. Staff helpful and seems to work together as a team. If they don't know the answer they get someone that does. Good job.
doug j | Expérience généraleBest experience yet! The gentleman was upstanding as well as the pretty lady that assisted with my transactional business. They helped me 100 in a dire time of need and i respect that!!! 100 points!
LORNENEWTON G | Premières impressionsThank you for the great service and kindness.
ANNETTE R | Premières impressionsThe girl was super nice and explained everything really well and showed me how to access and use lock. I was very impressed! Also with first month free is a bonus! Thank you so much!
Bridget K | Premières impressionsThe facility and space was exceptionally well run and staff were very professional at all times.
Kenneth G | Expérience généraleI worked with the staff over the phone to arrange drop off and pick up of an item that needed to be stored. They were very helpful and made the process easy.
Ian G | Expérience généraleThere was a mixup with my order initially, but customer service was very responsive and helped me sort out the issue quickly without fuss. I move often ND Uhaul is always my number one choice for truck and storage rentals. Cheers, Sami
SAMI M | Premières impressionsYou guys were really awesome. I rented a vehicle and had you store my furniture for months. I really appreciate all your assistance
MARY J | Expérience généraleGreat facility. Clean. Felt safe. Friendly people. Thank you
Karla r | Expérience généraleThank you for all your help...
MONIQUE S | Expérience généraleThe woman who assisted me went above and beyond to make sure I had had what I needed. She was extremely knowledgeable about the facility and was very friendly and approachable. She made a stressful situation for me a little easier.
jessica k | Premières impressionsStaff was knowledgeable and friendly. Site was clean. Unit was spacious and reasonably priced.
Neil M | Expérience généraleThe assistant manager was very helpful.
CANDAS E | Premières impressionsSlight mix-up when originally assigned storage unit, but was quickly rectified. Very accommodating to our needs.
Cindy S | Premières impressionsGreat place and the bonus is the staff.
Ellen P | Expérience généraleJust could not tolerate the extreme audio of alarms...too shrill and these last few months way too often..I understand it was related to bad rainy weather
Linda B | Expérience généraleExcellent service from all staff.
Judith r | Premières impressionsAlaina and the young man were very helpful kind and I can’t say enough good words about the two of them
catherine s | Premières impressionsvery pleased with the service. thank you
RODOLFO A | Expérience généraleYour staff worked very hard to set me up with a unit and all the packing supplies I needed .
kathern k | Premières impressionsAt the check-in desk, the girl was very knowledgeable and answered all my questions making check-in very easy.
JOHN n | Premières impressionsOne of the units was wet after we had some rain, but moved items so they didn't dtsyvwrt as we were moving items out soon after.
Lisa M | Premières impressionsVery poor communication to new customers. I booked large medium unit and got 2 small units instead. When I got there, I was given wrong information where to scan access card, not given information about locks inside the storage, how to open storage, how to get in and out of loading area. There are signs on the parking how to get in but not how to get out. Very unorganized storage location. Alarm goes off "even I scanned in" as system is "learning me as a new customer"!? I can enter unloading area with my car with no security verification (gates opens automatically) and enter storage area with no security checking. A lot of areas for improvement.
Zoran J | Online Move InThe staff were very friendly and helpful
LORNE M | Expérience généraleVery long waiting hours on calls.
Alia S | Expérience généraleThe requirement of three different phone numbers is ridiculous.
Glyn B | Premières impressionsAlyssa is a wonderful customer service employee. She was very friendly and very informative. The kind of employee all business should be excited to employ.
Craig P | Premières impressionsit was super good for mi en my famili very good thans you
RODOLFO A | Premières impressionsExcellent check in and out process. Counter help was helpful and courteous.
Jeff L | Expérience généraleStaff were amazing, very helpful. Thank you
DAVID A | Premières impressionsSad to say but this has been an awful experience. Needs to be more guidance on how to use locks and lockers... perhaps employees should walk with customers to their units and show them to the location of their locker/how to utilize their lock and lockers for the first time securely to avoid theft as what happened to us. Building flooded and no compensation related to that. Attempted to get a hold of insurance (which is a third party insurance company) many times with no return contact. Read the contract CAREFULLY because there are a ton of stipulations regarding damage.... Was given a swipe card to use after hours that did not work and therefore could access my unit after hours. Workers seem ill-knowledgeable, but some are great. One employee knew we'd been having a bad experience with and attempted to compensate us by lowering mileage cost on our truck rental and giving us last month rent free, so thank you for that. As I've been told, the store has no individual control and everything is run and mandated daily by corporate. Which is actually a huge pain and annoyance in special circumstances. I was given a temporary unit that I wasn't being charged for, and every time I needed to visit the unit, it was locked by corporate with a "non-payment" sticker on it. I received countless emails (even though I didn't owe money) from corporate that were void but "protocol." What a waste of time???? Sorry, but I will not be renting or utilizing Uhaul services again. And I do not recommend.
Kayla M | Expérience généraleStaff at this location are amazing, very helpful
Paul L | Expérience généraleFree month because I rented . Nice little bonus
Jeff L | Premières impressionsPaul at the Forest Glade Windsor ON location has been very helpful.
CANDAS E | Premières impressionsvery pleased
richard r | Expérience généralemy reservation wasnt on file even though I called and booked. But I was taken care of excellently by the staff member at the store.
Paul L | Premières impressionsMax was very pleasant and it was a pleasure dealing with him. I will definitely be back when I need use of your facilities. I love the indoor facilities and unload area, a great idea! Merci.
Judith n | Expérience généraleOur first time using any type of off site storage. The employee was great. Explained everything well and was very personable.
Charlene J | Expérience généraleGreat service, great people, had 3 units for about 7 months, didn't have any problems Thanks
Jose G | Expérience généraleKnowledgeable and helpful person. This was especially needed as this is our first storage experience.
Charlene J | Premières impressionsI was very please with the service and the storage unit worked great for us, this was a first try for us and we will come back for sure when we need extra storage, great team to work with ..!!!
David A | Expérience généraleYour Staff at Forest Glade UHaul is Awesome....each person I dealt with was friendly..knowledgeable..helpful.. & professional. I have already recommended Forest Glade U Haul highly to my friends..Family .& co workers! THANKYOU!!
Pam D | Expérience généraleI'm very impressed with how clean and well laid out your place is and the fact that it is mostly indoors. A great idea!
Judith n | Premières impressionsDiane was very helpful, polite and professional.
doug j | Premières impressionsThey make you feel like you are a friend very friendly and helpful
Lorne M | Expérience généraleI want to thank the staff for making my move so easy especially with my situation especially Diana, she was the best at helping me with best deal and extension, thank you again
Samir E | Premières impressionsOkay so this is how I'm going to say this and I'm a very blunt I am very upset on how I was treated this time around which is my second time of going to U-Haul the reason why I want to U-Haul the second time is because I had a good experience the first time. This time I actually called for a trailer and truck as I was buying a from a pickup truck to make a bed out of it! the guy was supposed to book it for me that I was talking to him I even gave him his my Visa debit I am not impressed with the knowledge and the stupidity of people that don't care of somebody else's time very inconsiderate! if it wasn't the for the girl that called me the day before and said do you still want to rent the truck and trailer I said still I already rented it 臘 I am extremely very upset and disappointed I will not recommend your company to anybody as I was told that I would have helped cuz I asked if I could have two bodies to help me and my buddy pick out the bed of the truck and put in a storage unit they told me yes we can get that two guys to help you! Thats what I was told when I got there they said no that's not our job I actually work at Gus Revenberg's as an auto detailer at Volkswagen of Windsor! I was told when I worked at Saturn's Hummer Windsor and Gus on that too customer is always right whether they're right or wrong the customer is always right and a happy customers are turning customer so I will make sure that if anybody ask about U-Haul I'm going to say don't rent from them go elsewhere I am so not happy I'm actually really angry! Worst experience ever I had to pull teeth with everybody at U-Haul
Rachel C | Premières impressionsAll the employees there are great and helpful! The manager Diane is a great manager, fantastic job.
Edith l | Premières impressionsWas very friendly and helpful. We are very pleased with the service. Thanks again.
Jerry P | Premières impressionsHave contacted storage unit and they have resolved the issue but was still disappointing to have that experience at the time of a move.
Adrian Z | Premières impressionsThe only issue was the access cards needed to be reset a lot and the alarm went off constantly, I think it was more of an issue for the employees than it was mine. Overall the staff was great and very helpful
DAVID D | Expérience généraleStaff were extremely friendly and helpful. They gave excellent advice and information and were very approachable.
Robert A | Expérience généraleExcellent facility for storage. Price was reasonable.
Joseph R | Expérience généraleSeveral times we visited location main door wouldn't open. When we tried using the smaller entrance our stuff fell off our carts. We lost two items due to cracking from falling off our carts upon entering and exiting when the main door was down
jennifer d | Expérience généraleHave been using this facility for over 3 years! It's wonderful place to keep/ store everything! Will recommend it to everyone! wes@kukiela.com
Wes K | Expérience généraleI didn't use a storage facility this time. Last time it was clean. I will need a truck in the next few months. Thank you Karen
gordon s | Expérience généraleVery helpful and efficient.
Tricia S | Expérience généralevery pleased with everything went very smoothly thank you!
carol d | Premières impressionsI will recommend for anyone.Thx
Zdzislaw K | Expérience généralevery polite and helpful employees quick service great manner made my move to Edmonton nice and smooth I would recommend to anyone thank you sincerely France Yelle
france y | Premières impressionsStaff was courteous . Facility is very clean, well organized and easy to access.
ross s | Premières impressionsHad difficulty with access card twice. Unit 0135 leaked water at base. Damaged some property. Did not like having to use a different style lock(s) on my units. Proved nothing. Please provide receipt(s) for rental payments for duration of contract length for both units, #0135 and 0196. Thank you. Bruce
Bruce L | Expérience généraleHello, To whoever reads this review. I had my belongings in storage between moves. I became COVID -19 " positive" in the interim. The whole staff was absolutely amazing during this time in my life! I can't thank them enough. From the manager ( s ), to the staff at the desk, everyone went way out of their way for me, and for that, I am truly grateful. Take care, Craig Graves Windsor, Ontario
craig g | Expérience généraleThe young lady at counter was very friendly and extremely helpful. Will definitely recommend this location in the future. Very impressed with the cleanliness of their storage facilities also.
Danial N | Premières impressionsThe storage hours could stand to be a little longer. Perhaps 9:00pm instead of 7:00pm.
Edward S | Expérience généraleThe only negative thing I could say is that the access card reader was broken at the entrance door to the storage building, so I had to put on a mask and enter the office each time to scan my card in and out as I came and left. This caused me to forget sometimes, tripping the alarm.
ken n | Expérience généraleI have been using UHaul for many many years now. And I will continue to use UHaul in the future. But I do have a couple of concerns. 1) Very disturbing when the alarm sounds. It's very very loud and "piercing". Sometimes it seems to set itself off every few minutes. Difficult to get things done when you're having to constantly cover your ears. Doesn't seem to be a reason for it going off as frequently as it does. And why is it SO LOUD? A friend of mine was in the facility to help me when it went off. He has a sound sensitivity disorder. His first response after the alarm went off is that he wanted to sue UHaul. I had to have him sit in his car to protect himself. Surely the volume you have your alarm set at is higher than industrial "safe" levels. This should be reported. It has to be damaging to customers and especially your employees. I saw one of your employees wearing ear plugs for this reason. If your employee deems it to be too loud, then why aren't you warning your customers and recklessly subjecting them to unsafe sound. 2) you advertise that you have 5'x5' storage rooms. I had an item I wanted to put into a 5'x5' storage room that was 24" deep and 4'9" long. It should have fit. I couldn't because your 5'x5' storage rooms are in fact 5'x4' 7,5". That's close to half a foot shorter than you advertise. Of course, I couldn't fit the item and I had to forfeit renting the space. But this is false advertising. Stephen Romanow
STEPHEN R | Expérience généraleThe staff made me feel very confident about storing my articles
linda p | Premières impressionsPerfect
Sameer J | Premières impressionsPerfect
Sameer J | Premières impressionsCompletely satisfied with everything I felt comfortable wen going to get things in and out. Thanks again
sandra l | Expérience généraleI recently purchased a 10X10 storage unit and there are plenty available but only had my choice of ones that were at the back of building, all the empty units at front are empty but not available. Was not happy about that but needed a unit, so my choices were limited when I should have have my choice if many empty ones up front. Like the place was but not pleased with the location of my unit.
Maureen P | Premières impressionsThe gentleman on the phone went above and beyond to answer all my questions and make the move-in as flawless as possible. Cudos!
Dave G | Premières impressionsVery friendly and knowledgeable staff every time I've been there. I've rented a storage unit and 2 rental vehicles so far. Great service every time. Staff truly care about their customers and go above and beyond to ensure you're taken care of! I'll be returning to this location when I need the services next and I will recommend to family and friends.
leigha M | Expérience généraleDiane Smith was very helpful friendly and professional. I will definitely recommend this place highly for anyone in need of these services.
brad s | Expérience généraleVery clean place. Staff was very helpful and friendly
Amie b | Expérience généraleCoole is very friendly and cooperative UHAUL employee.
OSAMA A | Expérience généraleVery great staff..
farhana K | Premières impressionsExperience was great at this location. Helped right away and gave me a bunch of options and ideas for packing my large items. Made the stress of packing my home better! Very friendly and will be back!
nicole d | Premières impressionsPerfect
Diane S | Expérience généraleI called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.
marilyn d | Premières impressionsCustomer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.
Byron B | Premières impressionsThe Manager Diane was excellent. She explained everything fully and solved things for me. A well run facility!
paul t | Expérience généraleperfect
Diane S | Expérience généraleperfect
Diane S | Premières impressionsAwesome!
Sherry C | Expérience généraleThe staff is so helpful & accommodating. They made a difficult move so much easier.
Melanie t | Expérience généraleThe office closes at 7 PM, and could - for the convenience of your customers - stay open a little longer.
Edward R | Expérience généraleThey were very helpful
John C | Expérience généraleDiane Smith is awesome! Excellent service!
Laurie T | Expérience généraleVery helpful and reasonable staff
Alin P | Expérience généraleGreat facility and excellent customer service.
tom h | Premières impressionsWe enjoyed your friendly helpful personnel. Thanks
patricia c | Expérience généraleLove this facility.. Would definitely recommend it!
JEAN M | Expérience généraleI have recommended this place to several people. I was amazed how convenient it was. Staff were very helpful and pleasant to work with.
Shannon Q | Expérience généraleThe reason I left is because my rates were increased. I would have been a long term customer (was at last storage for 20 years), I found something cheaper. ($150 all in, exact same size and climate.)
Boodles o | Expérience généralemy only complaint was every time I went to my locker (quite often) there was always a very loud ear piercing siren that would run sometimes for quite awhile. It was very annoying & deafening.
teresa e | Expérience généraleWhen construction fell through and was not finished on time they knew i was obviously stressed. They worked to provide a suitable solution and eliminated my stress.
Gino D | Premières impressionsthe workers that helped and those that scheduled were very helpful
Samira r | Premières impressionsKeep up the good work.
AFLOLABI I | Expérience généraleIt was good experiance.
radolav b | Expérience généraleVery clean and convenient
Alin P | Premières impressionsThe girls were very helpful & took the time to show me the storage area & what the whole procedure is. They were very helpful & accommodating.
teresa e | Premières impressionsExcellent
Tim C | Premières impressionsAmazing customer service
ross m | Expérience généraleGeneral Manager on site was great. She answered all my questions and helped me choose, out of the limited sizes avail, which one would best suit me. The prices are higher then expected for an 8x8.
adam a | Premières impressionsGreat experience, amazing staff.
linda a | Expérience généraleGlad did business with you guys
stacey k | Expérience généraleAwesome place n staff
melissa l | Expérience généraleGreat customer service I will recommend this location
Deonde W | Premières impressionsThe GM was personable, helpful and answered all my questions. I checked the competition but no comparison.
paul t | Premières impressionsVery nice , friendly, and helpful.
ross m | Premières impressionsI have rented from this location on many occasions. Everyone is very friendly, knowledgeable, and helpful. I would recommend this location to anyone. Chris Almas
Chris A | Expérience généraleExcellent customer service, Diane was incredibly helpful.
linda a | Premières impressionsSam was incredible the way he handled everything that day. A few issues came up but he dealt with them quickly and conveniently.
Dave P | Expérience généraleMy only complaint is I found it to be too expensive!!!
Clifford C | Expérience généraleVery Satisfied
Glen's M | Expérience généraleExcellent
Diane S | Premières impressionsService was good up until move out. Despite my pleas, I was harassed to pay for unit I no longer used...threatened me to sell someone else's stuff. Glad I was the better person and made a complaint.
Beth C | Expérience généraleVery nice place, would have been nice if an alarm didn't go iff every time I opened my locker though.
Tom B | Expérience généraleEverytime I went I had a great experience.Iforgotto lock my unit one time and uhaul called me to let me know! Awesome job
June H | Expérience généraleFacility and stfaff are excellent...U-Haul corporate challenging. Staff helped us get a 2nd locker and combine payment dates etc..and we kept getting delinquent notice with late charges. Repeated fix.
Christopher J | Expérience généralevery courteous staff ..at times more staff needed...i walked out once due to time and only one working. otherwise very satisfied..thank you
Cherryll G | Expérience généraleAwesome service
Maria I | Expérience généraleExtremely helpful staff!
kym w | Expérience généraleFrom interacting with the staff to accessing my locker, the experience was fantastic. The facilities were always clean and the staff were knowledgeable and friendly. Great job all around!
John S | Expérience généraleLook forward to do business again
JOHN F | Expérience généraleCustomer Service was very good. I was shown where my storage locker was & explained the after business hours entry, thank you.
DONNA J | RéservationEverything was handled in a professional manner.
Christopher J | Expérience généraleMore then expected.
Cynthia C | Expérience généraleService was excellent and we were very happy with all aspects of your facility and staff. We would recommend and use this facility again if needed.
Kenneth H | Expérience généraleIt was the perfect space to store some of our belongings while we sold our house. Clean, secure, and convenient!
rochelle s | Expérience généraleEverything at U-Haul with my storage unit was great until the day we moved
ASHLEY W | Expérience généraleI had a great experience renting here. Facilities were more than sufficient and staff was extremely helpful.
Tracy W | Expérience généraleDuring the flooding our life was upside down, I am thankful U-Haul was there. Life is a struggle but knowing there is a company creating a safe place during those overwhelming moments is comforting.
DOUGLAS C | Expérience généraleAmazing facility. Hospital clean and well organized. Staff over performed in knowledge and customer care. Exceedingly well done
David H | Expérience généraleVery good storage experience - would recommend.
DAVID H | Expérience générale