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Matthew K.Customer Reviews for U-Haul Moving & Storage of Fullerton
Testimonials From Recent Customers
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After sitting in the desert for six hours waiting on someone to help me I am not happy. I think I deserve a refund.
Sergio A.Customer service was good, but it the service was very slow process.
Deyana M.No improvement needed. We had an excellent experience here with a very competent and efficient employee checking us back in. Thank you.
Joanne L.Large Inventory Friendly service
Arnold W.I was helped by the manager Marki and she was friendly and got my rental and hook-up done quick and sent me on my on my move. When returning, Klenise was very efficient and friendly, returned my equipment in a timely manner. Great customer service by both.
Tara M.All the customer service folks checking the unit out and back on were friendly efficient and it was a great experience
dennis M.Marki was very polite and professional
PAUL R.Our experience was completely made by K. She was super sweet, accommodating and prompt. I would come back solely to have the ability to work together again.
Jessica R.Everything was ready to go when we got there. They made helpful suggestions for dollies, Moving blankets and mattress bags. All helped foe a smooth move.
Glenn W.Better service, more active client service at counter and equipment return.
CONG D.Everything was just as expected. We got our truck and was able to move our items. Much easier than using a car.
Patty R.A lot
Connor C.The employees had me in and out fast and they explained everything well. I would like an alternate way to drop the equipment after hours. I cannot load the app on my phone. I was lucky that I was able to return the equipment before closing but it would have been a problem if I couldn't. I was told it would cost me an additional $20 if I dropped the equipment after hours.
MIKE E.Everything is fine
EDUARDO R.Excellent customer service. Friendly employees eager to make it a pleasant experience. There were several U-Haul dealers in the area that had a lot of negative customer support comments with mostly 1 or 2 star ratings. This location (920 W. Commonwealth, Fullerton) had mostly 4 and 5 star reviews with excellent customer service comments, so I chose them. I was not disappointed. Keep it up. Customer service does make a difference.
Bernard C.Customer service was wonderful
ADRIAN G.I just wanted to acknowledge Klenise Foley for her absolutely superb professionalism and customer service. She was extremely pleasant and friendly. Very aware of all the process and answered all my questions. She was the only one there and she did everything! Awesome job Klenise. Thank you very much
Panagiotis T.Make sure ur battery is in good condition before u leave but it's a nice place.
Matti L.None I can think of because my truck rental when very smooth from start to finish. I do not have the U-haul app, but using the text features makes the checking and out very easy, fast, and efficient.
Jorge G.I know it can be busy at times but if an employee could walk you to the truck so that you are not wasting so much time looking for it. As a first time U-Haul customer I found this to be a slight inconvenience.
Kevin L.I was not greeted very well, and was made to feel like I was unwanted. I waited several minutes to be helped despite being the only customer, I had to wait for the u-haul employee to finish changing a sign out for box pricing. I am happy to wait however the way that I was treated was terse and I felt like I was imposing. The check out was quiet and it took a while. I added a note to my order that requested a transit van instead of the Econo, because that is the type of vehicle we were given earlier in the week when we moved the gear out to the venue, and I wanted the same type for this rental to help us with the move back. However this was not addressed in the transaction by the person helping me, she just handed me a key to an Econo van. I asked her if I could have a transit because that was what we used earlier in the week, she got frustrated and clicked some buttons, but then said this is all we have for you. So I took the key and walked out to the yard to find the van.... This is not normal usually Im ether directed or they pull the vehicle up, this time I had to go find the van. To my surprise the van I was given was parked next to a transit van... so you can see my frustration. I left with the van, when I arrived to the venue to pick up gear I noticed that the low air in tire sign came on while I was driving and I had to deal with that, as well as the tire jack was not stowed away correctly and the plate that holds that in place was missing parts and the jack was just sitting in the back. This experience has been the worst Ive had, since using u-haul as one of our truck rental vendors. If it wasn't for proximity I would be looking for another vendor over this experience. I am going to chalk this up to someone having a bad day and hope that this is not the new normal for these rentals, but as a business owner I am keeping a closer eye on how I am being treated, and whether my business seems to be important enough. I don't always expect a certain type of vehicle. I find the transits are easier to get the type of road cases I have that moves my lighting equipment, strapped in tighter and the road cases fit better because of the shape of the van, but if they are not available we make do, however I do try and line up same vehicles for the trip back that we used on the way out so that the load is the same. This change in van and the seeming unwillingness in helping me get this, from the u-haul employee on that day made my gear move more difficult....
Steven G.Went in to rent a vehicle without a reservation was told by a male employee no vans of any size were available only pickup trucks. I literally walked outside went on the app reserved the van I wanted walked back in and rented the van I wanted. The assistant manager a young woman who had helped me before was great. The male who told me nothing was available 5 minutes earlier finished helping me check out . No apology only mentioned in Spanish that I was just there to the assistant. Lying talking in Spanish thinking I didn't understand no apology unacceptable!!!
John H.The truck I was given had a faulty starter switch and while I was loading it, the battery drained. I had to call AAA to come and jump start the truck so I could take it back for a replacement. The replacement had like 139 000 miles on it and had to be cranked several times before the engine would turn over. I was worried the whole day and stressed out as a result..
Don F.Everything is awesome
Nubia C.Really good customer service.
Nancy N.SEGUIR ASI MUY BUEN EQUIPO Y BUEN SERVICIO QUE DAN YO CONTENTO CON USTEDES DE RENTAR TRAILAS ME FACINAN Y FACIL MANEJAR
jose M.Staff was helpful and conscientious of my time. Able to answered questions and get me on the road quickly.
Art B.Everything was perfect. No issues.
paul W.It was showing low on air on one of the tires, The truck wont start, after several attempts only it started. Looked like a problem with the key.
ASHOT G.Thanks
Fausto M.The worst customer service i ever received from Uhaul. The person was so fucking cold and no instructions, no eye contact withth3 customer. She makes me fell like I am getting free Uhaul. I rented the moving blanket and she said they are inside the green back inside the truck. When I get home the moving blanket were not there. I called her and she said I will waive the $5 , but she never removed. My final bill does include the charge of $5
Yassine C.The staff here is excellent. Customer service is exceptional, and my pick-up and drop-off experiences were quick and easy.
Anthony W.Dylan was friendly and professional.
Yunping L.We had such a smooth and easy pick up and drop off that I can't think of any improvements.
Donna I.Custom service representative was terrific. She was friendly and knowledgeable.
Steve C.The gentlemen who packed my boxes were friendly and did a great, thorough job packing. No damage.
Pamela K.The truck did not look washed and the bed of the truck wasn't swept out.
Tammy M.Good people
Juan L.I Was surprised that it was busy, being Christmas Eve, but we got taken care of fast and effectively thanks to Francisco. I really appreciate all they do for us. Such an Amazing team at the Fullerton location!
Gladys A.I'd like they ready for gas is full
KYONG K.I am happy with the service I received.
FRANK L.The morning manager was exceptional very professional and accomating.
LARRY D.Definitely recommending this location to my friends and family. Excelente, Friendly service from Klenise Foley and her Co workers. I truely appreciate it.
Gladys A.For a shipment of more than 2 000 miles, the U-Haul process was simple, secure and worry-free. Complete satisfaction.
Tony K.Left tire low pressure in the tire
ramiro I.Always a great experience at this location. From propane refill to rental pick up and drop off.
Joseph E.Want to explain the well maintained rating. While the van ran well and looked in damaged, there was a heavy gasoline odor. They made an effort to try to clean what appeared to be the source of the odor, but the odor remained. I assume whoever had it before us spilled gasoline and it was under the rubber mat. But otherwise the folks working there were excellent and the van ran very well and was east to drive.
JANE R.Always a Pleasure doing Business with Klenise. All her team is so helpful and friendly. Keep up the Awesome work.
Gladys A.Always a pleasant experience at this location.
Joseph E.The customer service team were very helpful and kind. Thank you and God bless you all.,,
IRENE B.I set the trip odometer wwhen I left. Cheated me a one mile on the mileage I drove upon return.
Anthony M.The lady was very good costumer service shes name is klenise Foley she is very educated and helpfull tak you good costumer service
Neftali G.Customer Service was poor. The store seemed to be understaffed when picking up the trailer. The experience returning the trailer was easy and much quicker. There seemed to be indifference from the gentleman working when I picked up the trailer about the amount of time it was taking to serve the long line of customers. Although it wasn't related to this location in general, I had originally reserved a trailer online to pick up in central California. I received a call the before letting me know that the trailer wouldn't be available. There was never an apology about the last-minute change, which I found discouraging.
Donavon F.Keep scheduling enough employees to help customers faster. As always, Kleinse and her team are doing and excelente job.
Gladys A.The staff was accommodating and polite. It made the entire experience pleasant and trouble free.
Carlos I. | Premières impressionsI'm grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed
MARTHA L. | Expérience généraleExcellent experience. Easy and accommodating.
Martha E. | Premières impressionsNo issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.
Dennis S. | Premières impressionsVery helpful!
Priscilla R. | Premières impressionsIt's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.
India P. | Expérience généraleGreat staff and storage. Thank you for the month when I was in need
Osvaldo C. | Expérience généraleonly had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Ed a. | Expérience généraleGood job
pamela b. | Expérience généraleExceeded my expectations thanks
William M. | Expérience généraleCustomer service was terrible
Maria H. | Expérience généraleThank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
Danielle L. | Expérience généraleI only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
Peggy K. | Expérience généraleThis location is full service and is professional.
THERESA Z. | Premières impressionsUBox delivery and pick up was efficient and friendly. Je les recommanderais à n'importe qui.
Jaime M. | Expérience généralePlease reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
Kirsten S. | Expérience générale👍👍👍
Sam P. | Expérience généraleAwful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
Christopher P. | Expérience généraleFullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
walter m. | Expérience généraleWonderful experience both in Louisiana and California.
bonnie m. | Expérience généraleyou were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
sandra g. | Expérience généraleDelayed delivery, although the delivery ladies were nice and professional.
Joshua C. | Expérience généraleKatie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
Lindsie L. | Expérience généraleHad some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
Michael D. | Expérience généraleI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G. | Expérience généraleMy experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van
Johannah S. | Expérience généraleMonique provided excellent customer service. Merci.
Angelique A. | Expérience généraleHelped me well with recent U-box service.
Sae C. | Expérience générale