Customer Reviews for U-Haul Moving & Storage of Fullerton

6 992 évaluations

920 W Commonwealth Av   Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth, Across the street from Auto zone and Flame Broiler)

(714) 992-5770

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(714) 992-5770

920 W Commonwealth Av
Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth, Across the street from Auto zone and Flame Broiler)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I wish I could remember the girl's name that helped me out. She is always there and is definitely an asset to U-Haul. I go there quite a bit and she is friendly, attentive and knows how to work with people in a great way. She deserves a raise in my opinion. Merci.

Dean Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Franceschi 
Évaluation :
4

Employees were great. Layout not so much. Not enough space for loading u containers. Had to wait for an hour waiting for another person to load their u container before being able to load mine.

Sokho Kim 
Évaluation :
5

Happy

Bryan Jennings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Khaddor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue Palma Olvera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DIGA 
Évaluation :
5

After sitting in the desert for six hours waiting on someone to help me I am not happy. I think I deserve a refund.

Sergio Angulo 
Évaluation :
3

Customer service was good, but it the service was very slow process.

Deyana McKoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE BEYM 
Évaluation :
5

No improvement needed. We had an excellent experience here with a very competent and efficient employee checking us back in. Thank you.

Joanne Lyon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Reichenbach 
Évaluation :
5

Large Inventory Friendly service

Arnold Wenyon 
Évaluation :
5

I was helped by the manager Marki and she was friendly and got my rental and hook-up done quick and sent me on my on my move. When returning, Klenise was very efficient and friendly, returned my equipment in a timely manner. Great customer service by both.

Tara Matheson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Ohnewehr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla Montoya Henton 
Évaluation :
5

All the customer service folks checking the unit out and back on were friendly efficient and it was a great experience

dennis martel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Guzman 
Évaluation :
5

Marki was very polite and professional

PAUL RODRIGUEZ 
Évaluation :
5

Our experience was completely made by K. She was super sweet, accommodating and prompt. I would come back solely to have the ability to work together again.

Jessica Rotter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN ROUEIHEB 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Tirado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN ROUEIHEB 
Évaluation :
5

Everything was ready to go when we got there. They made helpful suggestions for dollies, Moving blankets and mattress bags. All helped foe a smooth move.

Glenn Wilson 
Évaluation :
3

Better service, more active client service at counter and equipment return.

CONG DANG 
Évaluation :
5

Everything was just as expected. We got our truck and was able to move our items. Much easier than using a car.

Patty Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Cancina 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Humbach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Claxton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Stodgel 
Évaluation :
1

A lot

Connor Costello 
Évaluation :
5

The employees had me in and out fast and they explained everything well. I would like an alternate way to drop the equipment after hours. I cannot load the app on my phone. I was lucky that I was able to return the equipment before closing but it would have been a problem if I couldn't. I was told it would cost me an additional $20 if I dropped the equipment after hours.

MIKE ENGLISH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Clemons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUI LEE 
Évaluation :
5

Everything is fine

EDUARDO ROJAS 
Évaluation :
5

Excellent customer service. Friendly employees eager to make it a pleasant experience. There were several U-Haul dealers in the area that had a lot of negative customer support comments with mostly 1 or 2 star ratings. This location (920 W. Commonwealth, Fullerton) had mostly 4 and 5 star reviews with excellent customer service comments, so I chose them. I was not disappointed. Keep it up. Customer service does make a difference.

Bernard Clerx 
Évaluation :
5

Customer service was wonderful

ADRIAN GONZALES 
Évaluation :
5

I just wanted to acknowledge Klenise Foley for her absolutely superb professionalism and customer service. She was extremely pleasant and friendly. Very aware of all the process and answered all my questions. She was the only one there and she did everything! Awesome job Klenise. Thank you very much

Panagiotis Tsarnas 
Évaluation :
4

Make sure ur battery is in good condition before u leave but it’s a nice place.

Matti Lowery 
Évaluation :
5

None I can think of because my truck rental when very smooth from start to finish. I do not have the U-haul app, but using the text features makes the checking and out very easy, fast, and efficient.

Jorge Gomez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna Gustafson 
Évaluation :
5

I know it can be busy at times but if an employee could walk you to the truck so that you are not wasting so much time looking for it. As a first time U-Haul customer I found this to be a slight inconvenience.

Kevin Lewis 
Évaluation :
2

I was not greeted very well, and was made to feel like I was unwanted. I waited several minutes to be helped despite being the only customer, I had to wait for the u-haul employee to finish changing a sign out for box pricing. I am happy to wait however the way that I was treated was terse and I felt like I was imposing. The check out was quiet and it took a while. I added a note to my order that requested a transit van instead of the Econo, because that is the type of vehicle we were given earlier in the week when we moved the gear out to the venue, and I wanted the same type for this rental to help us with the move back. However this was not addressed in the transaction by the person helping me, she just handed me a key to an Econo van. I asked her if I could have a transit because that was what we used earlier in the week, she got frustrated and clicked some buttons, but then said this is all we have for you. So I took the key and walked out to the yard to find the van.... This is not normal usually Im ether directed or they pull the vehicle up, this time I had to go find the van. To my surprise the van I was given was parked next to a transit van... so you can see my frustration. I left with the van, when I arrived to the venue to pick up gear I noticed that the low air in tire sign came on while I was driving and I had to deal with that, as well as the tire jack was not stowed away correctly and the plate that holds that in place was missing parts and the jack was just sitting in the back. This experience has been the worst Ive had, since using u-haul as one of our truck rental vendors. If it wasn't for proximity I would be looking for another vendor over this experience. I am going to chalk this up to someone having a bad day and hope that this is not the new normal for these rentals, but as a business owner I am keeping a closer eye on how I am being treated, and whether my business seems to be important enough. I don't always expect a certain type of vehicle. I find the transits are easier to get the type of road cases I have that moves my lighting equipment, strapped in tighter and the road cases fit better because of the shape of the van, but if they are not available we make do, however I do try and line up same vehicles for the trip back that we used on the way out so that the load is the same. This change in van and the seeming unwillingness in helping me get this, from the u-haul employee on that day made my gear move more difficult....

Steven Giltner 
Évaluation :
1

Went in to rent a vehicle without a reservation was told by a male employee no vans of any size were available only pickup trucks. I literally walked outside went on the app reserved the van I wanted walked back in and rented the van I wanted. The assistant manager a young woman who had helped me before was great. The male who told me nothing was available 5 minutes earlier finished helping me check out . No apology only mentioned in Spanish that I was just there to the assistant. Lying talking in Spanish thinking I didn't understand no apology unacceptable!!!

John Huenemeyer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Gutierrez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Burgess 
Évaluation :
2

The truck I was given had a faulty starter switch and while I was loading it, the battery drained. I had to call AAA to come and jump start the truck so I could take it back for a replacement. The replacement had like 139 000 miles on it and had to be cranked several times before the engine would turn over. I was worried the whole day and stressed out as a result..

Don Ferris 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom kiser 
Évaluation :
5

Everything is awesome

Nubia Calderon 
Évaluation :
5

Really good customer service.

Nancy Nava 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Garcia 
Évaluation :
5

SEGUIR ASI MUY BUEN EQUIPO Y BUEN SERVICIO QUE DAN YO CONTENTO CON USTEDES DE RENTAR TRAILAS ME FACINAN Y FACIL MANEJAR

jose montoya-avila 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jung hyun Choi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma Tungaraza 
Évaluation :
5

Staff was helpful and conscientious of my time. Able to answered questions and get me on the road quickly.

Art Burrola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio De la cruz 
Évaluation :
5

Everything was perfect. No issues.

paul woo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIA HERNANDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Sanchez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adan Salazar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignacio Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Tirado 
Évaluation :
3

It was showing low on air on one of the tires, The truck wont start, after several attempts only it started. Looked like a problem with the key.

ASHOT GABRIELYAN 
Évaluation :
5

Thanks

Fausto Mendez 
Évaluation :
1

The worst customer service i ever received from Uhaul. The person was so fucking cold and no instructions, no eye contact withth3 customer. She makes me fell like I am getting free Uhaul. I rented the moving blanket and she said they are inside the green back inside the truck. When I get home the moving blanket were not there. I called her and she said I will waive the $5 , but she never removed. My final bill does include the charge of $5

Yassine Charifi 
Évaluation :
5

The staff here is excellent. Customer service is exceptional, and my pick-up and drop-off experiences were quick and easy.

Anthony Wilson 
Évaluation :
5

Dylan was friendly and professional.

Yunping Liu 
Évaluation :
5

We had such a smooth and easy pick up and drop off that I can’t think of any improvements.

Donna Irving 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL ZAROLI 
Évaluation :
5

Custom service representative was terrific. She was friendly and knowledgeable.

Steve Chow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO MAGDALENOREYES 
Évaluation :
5

The gentlemen who packed my boxes were friendly and did a great, thorough job packing. No damage.

Pamela Kusuda 
Évaluation :
5

The truck did not look washed and the bed of the truck wasn't swept out.

Tammy Maldonado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Martinez 
Évaluation :
5

Good people

Juan Lomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Cabral 
Évaluation :
5

I Was surprised that it was busy, being Christmas Eve, but we got taken care of fast and effectively thanks to Francisco. I really appreciate all they do for us. Such an Amazing team at the Fullerton location!

Gladys Alvarez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaias Castro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrie Nettles 
Évaluation :
5

I’d like they ready for gas is full

KYONG KIM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jiom mauler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Ranieri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Oishi 
Évaluation :
5

I am happy with the service I received.

FRANK LUPINI 
Évaluation :
5

The morning manager was exceptional very professional and accomating.

LARRY DIAZ 
Évaluation :
5

Definitely recommending this location to my friends and family. Excelente, Friendly service from Klenise Foley and her Co workers. I truely appreciate it.

Gladys Alvarez 
Évaluation :
5

For a shipment of more than 2 000 miles, the U-Haul process was simple, secure and worry-free. Complete satisfaction.

Tony Korol 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Odell 
Évaluation :
4

Left tire low pressure in the tire

ramiro itza 
Évaluation :
5

Always a great experience at this location. From propane refill to rental pick up and drop off.

Joseph Echavarria 
Évaluation :
5

Want to explain the well maintained rating. While the van ran well and looked in damaged, there was a heavy gasoline odor. They made an effort to try to clean what appeared to be the source of the odor, but the odor remained. I assume whoever had it before us spilled gasoline and it was under the rubber mat. But otherwise the folks working there were excellent and the van ran very well and was east to drive.

JANE RANDS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Silva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE GONZALEZ 
Évaluation :
5

Always a Pleasure doing Business with Klenise. All her team is so helpful and friendly. Keep up the Awesome work.

Gladys Alvarez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald evans 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOBY ARONSON 
Évaluation :
5

Always a pleasant experience at this location.

Joseph Echavarria 
Évaluation :
5

The customer service team were very helpful and kind. Thank you and God bless you all.,,

IRENE BENNETT 
Évaluation :
2

I set the trip odometer wwhen I left. Cheated me a one mile on the mileage I drove upon return.

Anthony McElroy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherri Spilman 
Évaluation :
5

The staff was accommodating and polite. It made the entire experience pleasant and trouble free.

Carlos Isais  |  Premières impressions 
Évaluation :
5

I'm grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed

MARTHA LEON  |  Expérience générale 
Évaluation :
5

Excellent experience. Easy and accommodating.

Martha England  |  Premières impressions 
Évaluation :
5

No issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.

Dennis Svet  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Grigsby  |  Expérience générale 
Évaluation :
5

Very helpful!

Priscilla Ruben  |  Premières impressions 
Évaluation :
4

It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

India Palacios  |  Expérience générale 
Évaluation :
5

Great staff and storage. Thank you for the month when I was in need

Osvaldo Coutino  |  Expérience générale 
Évaluation :
2

only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

Ed and  |  Expérience générale 
Évaluation :
5

Good job

pamela bilek  |  Expérience générale 
Évaluation :
5

Exceeded my expectations thanks

William Misloski  |  Expérience générale 
Évaluation :
2

Customer service was terrible

Maria Hernandez  |  Expérience générale 
Évaluation :
4

Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Danielle Laurent  |  Expérience générale 
Évaluation :
5

I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

Peggy Krebs  |  Expérience générale 
Évaluation :
5

This location is full service and is professional.

THERESA Zepeda  |  Premières impressions 
Évaluation :
5

UBox delivery and pick up was efficient and friendly. Je les recommanderais à n'importe qui.

Jaime McGrath  |  Expérience générale 
Évaluation :
2

Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Kirsten Smith  |  Expérience générale 
Évaluation :
5

👍👍👍

Sam Patterson  |  Expérience générale 
Évaluation :
1

Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

Christopher Petzy  |  Expérience générale 
Évaluation :
5

Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

walter moede  |  Expérience générale 
Évaluation :
5

Wonderful experience both in Louisiana and California.

bonnie manning  |  Expérience générale 
Évaluation :
5

you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

sandra groell  |  Expérience générale 
Évaluation :
2

Delayed delivery, although the delivery ladies were nice and professional.

Joshua Cheng  |  Expérience générale 
Évaluation :
5

Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Lindsie Lefort  |  Expérience générale 
Évaluation :
4

Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Michael Dion  |  Expérience générale 
Évaluation :
1

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank Gil  |  Expérience générale 
Évaluation :
4

My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Johannah Stapleton  |  Expérience générale 
Évaluation :
5

Monique provided excellent customer service. Merci.

Angelique Andrulaitis  |  Expérience générale 
Évaluation :
4

Helped me well with recent U-box service.

Sae Chan  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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