Courteous and professional service
Richard RCustomer Reviews for U-Haul Moving & Storage of Haltom City E
Testimonials From Recent Customers
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They checked my equipment in "late". My return time was 5:00pm and I dropped the trailer off between 11:30 and 12:30. I have record on my driving app of me showing up between then. I was charged the late fee and when I called to ask for a refund on that it never happened.
Austin HI was promptly checked in by the attendant and everything was good.
william dCustomer service was excellent and will use again the future. Merci
Catherine BThe instructions for using the keypads was confusing
Mark H | Online Move InAbove even my usual high expectations for Uhaul. Many thanks to the 2 main individuals (names unfortuantely forgotten).
Coryn WThe staff is an asset, keep them happy
Vincent VYour were Excellent. Very Helpful And yes Would Let Others Know About Your. Have A BLESS DAY
Marcia RThe lady that helped us was very sweet and polite. Everything and everyone was very friendly and helpful.
James JStaff is wonderful!
Belida SNo need to improve anything, they’re are professional at their job, friendly and so willing to help you out in any way they can to make you are satisfied with your needs.
Randy BThere was a young lady (brunette and had recently moved to a 3rd floor apartment, I don't remember her name). She went above and beyond to help me. Not only was she professional, friendly and gracious, she kindly gave me her personal charger when she realized my phone was near dead. Even went out to her car to get it. She handled my reservation efficiently and explained the contract and expectations clearly and concisely. I would love to have her recognized nice for this. Employees like this are unusual and deserve to be moved up in the company. The exceptional service I received is rare. Sincerely, Laura Ballinger
Laura BWorst thing about this location isn't their fault. It's the location and getting in and out. Everything else A+!
Deana CCustomer service was exceptional. All details were explained before taking the truck
SUSAN BNo improvement needed. The staff was knowledgeable and friendly.
MIRANDA MJennifer Bramhall was amazing. She thoroughly helped and accomodated. This move was stressful and her hard work and kindness definitely did not go unnoticed. She is the best!
De'Nisha P | Premières impressionsComputer systems were down at time of rental. Local staff did a good job working around it, but company needs to keep systems up and running more reliably. Understand it was a national outage, folks having issues with logging in from their personal accounts / web also.
JAMES MVeronica was more than helpful.She was super knowledgeable about what sales are going on and made everything super easy for me!!
roland c | Premières impressionsU-haul is an absolute rip off.
Stephanie PWe booked online, good there and they required a credit card. First time. Didn't have a credit card on me. Hour later, got my truck.
David RI said the fuel level was the same as when I left. I was still charged for a gallon of gas.
SEAN NStaff was friendly and helpful on day of move in. I also was having a time tying to get my storage reserved and Ms Jennifer was so helpful in getting my issue resolved. Merci
Julia W | Premières impressionsGreat service provided to me. Friendly team members.
Richard HUhauls computer programs were down and it caused us to have a 5 hour delay in moving. The individual stores were very helpful.
robert c10/10
Tighe Vpersonnel amical
Raul RI always use this location there good people that work here take care of there customers.
Elijah DThey did a good job. I don't see anything they did wrong. I wouldn't change anything. They were wonderful kind and warm and helped you out with anything you needed.
Deborah EThe folks at U-HAUL were extremely curious and helpful. They need a few more employees as the inside crew and the outside crew were the same people which slowed the process a bit. This truck has some repairable rattles that made the drive extremely annoying to the point I didn't feel I was as safe a driver as I usually am. The distraction was horrible.
Lynn TEasy to drop one off.
MARK WEveryone was great and answered all of my questions. Storage facility was clean and well maintained. I was also able to get the first month free! The only thing I didn't like is how you had to enter your passcode twice on both sides and you only had about 20 seconds to run from one side to the next before it timed out.
Deica P | Expérience généraleI believe all the people there do an awesome job
Donna HI was charged for an after hours drop off fee. Nowhere was it indicated that this would be a charge. If you're not open, why am I penalized for that? I made a reservation in Keller and it was redirected to here, so I paid an extra $10 for travel charges. I made a reservation for 3pm and it wasn't available until 6pm. The person who helped us was kind and good at her job, but this was not a good experience.
Scott PLocation was great, staff was nice, truck was bad.
Nathan FRental quick and easy. Great personnel. Would recommend to all!!
Benny GVery easy location to return equipment.
Patrick GVehicle was clean but there were definitely signs of needed maintenance
Jose SGood equipment
SARAH HEveryone was nice to work with.
Robbie LThis location is extremely bus, but drop off was a breeze.Be careful going around.north side of because there's no way out and that is difficult with a trailer on attached.
Alex KThe person at the counter was not very professional and a bit rude . She seems like she hates her job and lacks customer service skills.
Daniela FGreat place, lots of equipment to rent, fast and friendly hook up and take off for returns.
David SAll good!
Terry SGreat and easy customer service picked up and dropped off same day with U-Haul app no issues super easy thanks guys!!
Nicholas HThe whole process went great
Tomas HIncredible job, fast, friendly service. Installer was awesome and took time to explain everything to me.
COLIN BLocation and reps were great. But please note the U-Haul App needs serious work. App kept crashing while i was returning the unit to the location, I couldn't upload the photos it asked for. I cancelled the check-in and tried to rerun it but it ended up completing the check in without the phots. So I took photos on my phone for my protection.
Elena PThe manager was very kind, he checked me in and out. And the employees were very helpful
Jeswin SQuick and easy return
Penny Gnothing at this time.
Anthony HCashier/ representative ( Veronica) quoted me a 20ft truck for $208 and a 26ft truck for$237 , upon arrival I noticed the 20 ft truck was $268 … I told the other representative what Veronica quote and she said she wasn't aware… then Veronica appeared and I told her the amounts she quoted me and she didn't even open her mouth…like why wouldn't she at least explain… I ended up paying $341 for a truck … this was the WORST EXPERIENCE EVER!!!!! Customer service HORRIBLE!
Dominique RDavid is an excellent CSR!!!
Abby AHire more people
Landon LApp failed, had to complete transaction inside. This location is regularly understaffed cause long waits to checkout and check in.
Richard OEverybody was great. Aside from the drop off when the lady at the desk was angry because I, which I was probably the fourth person in a row, wasn't sure how the drop off process goes. Guy outside was working his tail off and super friendly. Overall, great experience.
Tyler SIn out drop off. Fairly quick and easy, even though they appeared pretty busy. E- mail receipts are a time saver.
Charles CCharged us for going over the mileage by 2 miles. Did not reimburse us for gas ...left 3/4 of the tank full brought back with a full tank.
Richard OGreat service from the agent who assisted me. Very professional and helpful.
james kWhen renting the trucks, maybe offer a dolly with (of course for additional fees).
Angela WStaff are immature. Do not know how to address an adult customer. And they lie
Elva PWhen I first got into the truck I rented a 20 foot, the truck was real clean n smell clean Thank you
Lawrance SEveryone went above and beyond to make sure we were taken care of. We had a tire that was low and they happily filled it up with air and made sure we were all set and ready to go.
Deanna TJennifer and staff are wonderful! had my unit since 2016. She knows her customers and was always friendly and helpful.
Torre S | Expérience généraleMaybe it was a little things that were the biggest impact. Clean restroom, always being able to get in touch with someone, providing carts to help move things while I'm at their facility, and ready to help and answer any questions anytime I had them.
Bob S | Expérience généraleEasy going environment with great employees. I had a great experience with the company's all around care.
kyle l | Expérience généraleGreat experience and service from these guys when managing a rough long distance move. You guys made a difference. Merci.
witney m | Expérience généraleVery pleased with service, clean facilities, good location. Have rented twice, from this location, and would gladly recommend this U HAUL to anyone!
PHILLIP G | Expérience généraleI had an amazing experience! The management and staff was great. Veronica and Jennifer really helped and walked me through the experience! A++++
David B | Premières impressionsLiterally l, the best customer service and rental storage unit experience I've ever had in my life… and I've had many. Way to go team!!!
Samuel S | Premières impressionsWould give the online check in higher rating except for minor issue. Called to setup the complimentary storage for a one way move. Did that over the phone with someone who reminded me it was free and just needed my card on file for the reservation and that I'd get a link to complete the process. The link to complete the process also asked for my card and stated the $149 total was due right then. My wife called and we were told that doing the process in person wouldn't have done that but that doing it online does charge and we'd have to see about the refund once we arrived to the location. We were 7 hours away so by the time we got there they were already closed. Thankfully Dave at Haltom City U-Haul helped us out with that process but ultimately the storage unit was not big enough to fit everything and needed a 2nd unit so spent that money at U-Haul anyways. So a big thanks to Dave at Haltom City for being helpful and patient with us during this move.
Christopher S | Online Move InThank you and Merry Christmas Jennifer in Haltom City Texas
rebecca q | Premières impressionsI have been helped by some very nice people there including John. And I think I was helped by a young man named Shelby, very nice.
LATONYA J | Expérience généraleExcellent service !
cynthia T | Expérience généraleIt was an excellent choice for the rental truck, storage and price. They were very nice and polite. I would definitely recommend it to family and friends!
Teneta R | Expérience généraleVery helpful. Though they accidentally canceled my account, while adding a new unit. Thank goodness your staff was able to fix it.
JAMES F | Premières impressionsOverall it was a good experience. 👍🏾
Karen O | Expérience généraleEveryone was nice, and friendly very helpful I will definitely be using this facility again thank you all so much. I also want to thank the call center for helping me to get to the right store thank you all.
TRINA W | Expérience généraleEveryone was great from inside to outside … polite, friendly and very helpful.
LATONYA J | Premières impressionsA very pleasant experience indeed!
Donna H | Premières impressionsI would recommend U-Haul to friends and family. I had to have my lock cut off because of rust I was there for a few years.I went to the office to see if someone could help and a man can't remember his name came and got it cut off for me.Very helpful .
JANE U | Expérience généraleI think the storage entrance could use a little work.
DARWIN P | Premières impressionsEverything was great but getting stuck in the elevator was horrible and hot!
Silvia H | Online Move InThanks you for your carncern
Ruth W | Expérience généraleStaff was great But Manager letter Was Rude Thats the Reason why I'm move my business to another Company U haul is well known name but Thats not a good Reason to treat ur costumer like trash She make me feel that way I pay an advance We the costumer have to clean I think all u want is ju
David L | Expérience généraleFriendly professional service.
Joseph B | Expérience généraleI suppose got it free and I'm still waiting to here back for my refund.
santana h | Premières impressionsReserved 1 larger unit, and upon arrival was told, that storage unit size didn't exist and I had to get 2 storage units instead. Very, very frustrating, stressful, and costly.
Belinda S | Expérience généraleI had rented a storage unit online, went in and realized it was not going to work for what I needed to store. I was frustrated and worried because I had a tow truck onsite with the large toolbox, ready to be moved in. Chase was SO HELPFUL. He searched to see if there were any other units onsite that would work, unfortunately there were not. He called another location up the road and they were able to accommodate the large toolbox. He got all my info transferred over while I headed to the next location. He turned what could have been a not so great experience into an amazing one. I really appreciate the time he took to help me out! And although I didn't really work with anyone else, the other staff members that were helping others, were also so friendly and patient. It is a great group of people that work at this location.
Brandy R | Expérience généraleEveryone at the UHaul on Denton Highway in Haltom City are great. They are friendly and very helpful.
SUSAN B | Expérience généraleThe manager was very rude and disrespectful. I would never recommend this location to anyone. I had trouble getting matters resolved with staff, but it was ultimately the managers fault for poor training.
Randy M | Expérience généraleThe manager was truly amazing and the employees were just amazing.
Michelle B | Premières impressionsI cannot praise this facility and staff enough! From the General Manager, counter clerks, and yard men, they went above and beyond to accommodate me. I will definitely recommend and use them again if the need arises!
Ann P | Expérience généraleNo complaints so far
jewel k | Premières impressionsThere was the time when the office took me off of auto pay, this happened at least two times. Than charge me late feeds. The office was not very understanding nor the they want to take the blame.
Ernest B | Expérience généraleThe most unprofessional people I have ever dealt with.
phillip F | Expérience généraleGreat group of people. They are always helpful and freindly. The girl at the front was super cute and helpful. I dig it!!
Donny G | Premières impressionsEveryone was friendly and helpful. The managers were fantastic, especially the young man "Gio"...he was the best!
Patricia S | Expérience généraleThe staff was extremely polite and patient with me during this experience.
Penny C | Premières impressionsI had a nice experience with UHaul. The day I moved out of the unit I had 2 employees go above and beyond. Chris S. and David were tremendously helpful to both myself and my sister. It made a job we were not looking forward to seem much smoother.
Mary S | Expérience généraleMy rent went up every year I was there totalling 55 % overall. Also under cameras And Security fence the catalytic converter was stolen Attitude was oh well this always happens. Very expensive stay there overall
rodger o | Expérience généraleGood selection of units and appreciated the elevator. Love having indoor climate control unit.
alan s | Premières impressionsThey were great at this location I will use them every time
Jordan T | Expérience généraleAbsolutely horrible experience when we originally moved into a unit on December 29th not one member of the staff was able to help us I ended up having to do the rental online in front of them. A week later when we try to gain access to our unit our access code no longer worked. We then had to deal with Jennifer who gave us a card to access storage area. Upon arrival of the unit we were assigned via e-mail we find our units lock had been cut and was left unsecured. Had to go back to Jennifer who was very snide and unapologetic and all she did was tell us it was our fault and we did check in wrong and we had moved into the incorrect unit number. Why on gods green earth would we pick a random storage unit on the opposite side of the building rather the the unit number that uhaul email sent!?! Made the comment that she takes one day off a year and this happens. How is it our fault that we followed what the emails stated and did not receive any help from her side of the counter!?! My experience shows that she is a poor owner/operator and has inept staff if she could not train them to do what appears to be a simple task of a storage check in since they are in the moving and storage business. The only person that had a clue on the day we actually moved in was the housekeeper
Keith Z | Premières impressionsWhile I was there at 3am one of the male workers there helped me move something’s inside of a unit
Rodolfo R | Online Move InThe customer service was amazing from all employees I came in contact with, they were professional, down to earth, very helpful and nice. Great customer service!!
tanya r | Expérience généraleEveryone was friendly and helpful. The management was accommodating and went above and beyond just a storage rental process. They were attentive to every facet of our moving process, answering questions and guiding us in the right direction with movers, etc.. We could not be happier or more satisfied with the management and staff at this Uhaul location. I WILL highly recommend Haltom City Uhaul. - Special recognition to Jennifer and Detra for all their help with our storage units, truck and trailer rentals and recommendations in getting acclimated to the area. They're great!
Susie A | Expérience généraleThe only bad part of the facilty in my view, is the accessibility. From I-820 E., Exit 19A, then turn Right on to Hwy 377, and then immediately turn Left to enter the facility on the Left side, and have to cross the solid yellow lines, and across the busy Highway. Other than that, All was Well!
LUIS L | Expérience généraleFour boxes that were in unit 1119 had gotten wet and dried out during the time they were stored. The damage started from the floor and moved up.
ERIC J | Expérience généraleStaff person was very patient, kind and helpful!
Shane W | Premières impressionsAssistant manager was a smartass. Asking me if I wanted a ( I'm sorry ) when I was trying to understand the the poor service. I'm sure you have video. I was not being a Karen. You'll see people collecting pay checks and not striving for customer service. Very disappointed with the lack there of concern. Would not feel my property would be safe stored with a company who's Managment has these kind of qualities.
aLLEN B | Expérience généraleYou were so helpful thank you very much
demitrius s | Expérience généraleExcellent
Alonzo L | Expérience généraleJENEEN LARMAN. WAS EXCELLENT. PROFESSIONAL VERY FRIENDLY. SHE EVEN DID TWO OF US AT SAME TIME. MULTITASKING, GREAT EMPLOTEE.
Dennis P | Premières impressionsExcellent Customer service. And the facility itself is clean, and very well maintained.
Antonio T | Premières impressionsFriendly helpful staff
dashanie c | Expérience généraleTerrific customer service
Rosalyn B | Premières impressionsThe staff was great navigating me on getting into the storage and also very helpful in me exiting the storage also thank you very much
Clifton S | Expérience généraleJennifer Bramhill was extremely knowledgeable, professional, friendly and accommodating during my whole storage process. Jennifer's expertise is a definite asset to U-Haul. I commend her for her dedication and would recommend all my friends and family to use U-Haul at her location in Watauga, TX
Harry V | Expérience généraleCustomer service is very poor, 45 min wait to get key card. Emptied unit and witnessed more than one dissatisfied customer. One in fact yelling about how he was approached outside impeding traffic. Another upset about how it was communicated he was at fault for not reading their policy. Understaffed and poorly trained in customer service. After emptying my unit, I had to wait another 45 mins just to close out my unit. I understand the process I waited on takes more than 5 mins but, almost 2 hours is unacceptable. The tone in the facility was dread after the 10 min mark
MICHAEL T | Expérience généraleThe login and then door opening at 2 different spots is redundant and kinda pointless it seems but otherwise all was good.
JERIC C | Expérience généraleRep on phone was fast friendly and solved my issue.
Michael S | Premières impressionsOne of the better uhaul locations
ASHLEY B | Premières impressionsLove the staffing people
joshua r | Premières impressionsI love this place, everyone was so nice.
sheila d | Premières impressionsTREY AND JENNIFER WERE BOTH GREAT! THEY WORKED WITH ME WHEN I WAS GOING THRU SOME VERY DIFFICULT TIMES IN THE LAST 6 MONTHS. ALWAYS COURTEOUS AND POLITE WITH AN UPBEAT, POSITIVE ATTITUDE! THE ONLY GRIPE I HAVE IS WAS VERY DIFFICULT TO SPEAK WITH SOMEONE AT THE ACTUAL LOCATION. I ALWAYS WAS SENT TO THE ANSWERING SERVICE AND HAD TO WAIT FOR THEIR CALL BACK. OTHERWISE I WOULD TOTALLY RECOMMEND THEM FOR STORAGE NEEDS!
sara b | Expérience généraleThe young man that helped me was awesome
rodolfo f | Premières impressionsCustomer service was excellent, especially Mrs. Bramhall. The only drawback was the lines at the counter, but I understand it is the busy season.
Brett S | Expérience généraleThank you so much for your assistance and all information I needed, hopefully I never need a storage again if I do I know where you are located.
Maria O | Expérience généraleAll was well. Staff was great.
Philip G | Expérience généraleExcellent service à la clientèle.
THUY V | Premières impressionsUnfortunately the unit i got isnt a true 10x20 because a 5x5 section in the corner is blocked off with sheet metal. But it was only unit available. Probably something that should be addressed in the future when giving rates. Other than that, Jennifer Bramwell was wonderful:) TY
Michael Z | Premières impressionsI had no problems at all. everyone was very nice and helped me. I've already recommended y'all.
Janice B | Expérience généraleGreat place and people!
Gabriel P | Expérience généraleWhen I originally arranged for the storage unit it was supposed to be one of the large 10x20s I got there and the people that were renting that storage shed we're still renting it and still had all their stuff in it so they moved me to 2 of the 5x10s and charge me that and now I've got everything out of one unit and into the other unit and there's only about a $50 difference in my bill so if you could explain that that would help I think the number was 2701 Michael ashinhurst my return number is 817-345-1465 I mean I sincerely feel like I've gotten ripped off along the way here
MICHAEL A | Expérience généraleOnly downside is we had issues getting our key code to work. But the person in the office helped us out a lot!
MORGAN R | Premières impressionsJennifer was so kind and helpful. Great team there.
David M | Expérience généraleGood service
Solomon M | Expérience généraleJennifer, Greg and the rest of the staff are amazing! They were able to accommodate all of our last minute needs. Made our move in a lot easier for us. I highly recommend their storage facility.
Veronica H | Premières impressionsJennifer was amazing.
David M | Premières impressionsThank u for helpin me yesterday.
CHERTIA M | Premières impressionsEveryone was professional, friendly an extremely helpful! Super clean facility. Will definitely recommend this location to my friends and family.
Sylvia A | Expérience généraleWish the cost would come down.
GLENN H | Premières impressionsThe staff and facility are excellent. I would take the Mover's "Godly Men" and the few moving companies the same owner has off your list of movers. He is the one that offers the cheapest price. He was suppose to send me 2 people at 5:15. No one arrived until 8:30. Then only one arrived. The owner said he felt bad and if I would give him a 5 star rating he would give me a free day. I needed movers on Friday and the owner did not respond to me all week. He is a crook and does not keep his word. Since your facility is top notch you should get rid of this mover and his multiple moving companies. He does not represent the high standards you work so hard to maintain. Get rid of him. He is trash just throw his company in your dumpster.
Matthew M | Expérience généraleNo coments
Miguel S | Premières impressionsThey really went above and beyond helping me to get set up and situated and it was greatly appreciated very nice staff
Maury W | Premières impressionsMy first time using U-Haul storage, will never use another storage facility again.
john r | Expérience généraleEveryone was super friendly and extremely helpful! I was transferred from another Uhaul location since they didn't have a storage unit available in the size I needed. The woman behind the desk was expecting me and walked me through the process. I also had trouble with latching the door and another worker eagerly helped me solve the problem! I really appreciate their help in getting me a storage unit.
Sarah S | Premières impressionsI moved out of this storage in (June 2021,)had a storage unit and had a lock from them ,rented a one-way moving truck from them. I received a call a few weeks ago and they informed me I needed to pay for my storage, I explained the situation the person seemed embarrassed and I assumed it was over ,then last week I get a call to inform me that my storage is going to auction the next morning I told the girl the story she also sounded embarrassed but She was new and told this and said let me talk to the manager who said we'll u left a lock on it so we can't open it, I told her it was empty but she insisted that it must go for auction so I was like..ok auction it !( it's air)! The manager then said she will call me after the auction but that never happened and now I have a survey to fill out, smh Get it together people!!
elvis c | Expérience généraleU-Haul make other storage facilities look like they have no idea what they are doing. They are so automated.
john r | Premières impressionsJennifer at my location was amazing. I was in a bind, needed storage, and I'm so glad I came. I'd give 6 stars if I could.
nick p | Premières impressionsGreat People
JOSEPH C | Expérience généraleGreat People
JOSEPH C | Expérience généraleI reserved the wrong storage and came in the next morning to correct the issue and they quickly fixed the issue by getting me set up with a bigger unit. Very nice and courteous!
PAUL W | Online Move InThis is a convenient, well secured facility.
nikki m | Premières impressionsEveryone were friendly and professional, they made sure we had the right size storage unit, the one I booked was to big. So they changed the unit size. I was truly greatful.
Lavera P | Premières impressionsI do not agree with having to pay for a full month if you don't need it. You should pro-rate because people move all different times of the month!
Carla D | Expérience généraleGreat staff. Extremely helpful. They were very busy but still found time to help me. They were extremely friendly to everyone even though they were getting crushed by meeting the overwhelming customer needs.
Matthew M | Premières impressionsGood job, I especially appreciate your service 👌
WILLIAM J | Premières impressionsIt was all so smooth..... Thank you so much for your help with our move
Crystal C | Premières impressionsI haven't started moving my things in yet but have been to the unit and put my lock on and the facility is very well maintained as I can tell thus far.
Carol M | Online Move InWhen I came in to order the truck there was no trucks available however there was a truck do the next day I got the truck next day the truck needed a front end alignment none of the power source worked in the truck a door lock was out of the truck and the staff didn't have an appliance dolly I had to drive to the other facility to receive I have clients dolly had no fault to the staff that was excellent they were short on demand due to the management of the facility over all management of the facility
jairus b | Premières impressionsU-haul is a nice and clean place. But two thing I didn't like was, that it takes me about 20 to 35 minutes to talk to the person there, when I try to call. It's a long wait just to speak to someone there. And another is that the rates keeps going up every year. I started at somewhere around $95 and end up at $139,95 a month and going up again. That's the reason why I got out. I was there for at least 6 years. Other then that the Place is clean and nice.
DANNY M | Expérience généraleDetra was great, worked with me on getting a unit for my college son because his apartment wasn’t ready.
SONIA C | Premières impressionsI would say maybe put fresh rodent traps etc out. I had to throw away all my mattress they were covered in rat droppings and urine and holes chewed thru them. Also the did not make it clear that f I would be getting a refund on the two extra months I paid for they we are not using. We left last day of September so Need refund for October and November.
LaVonne F | Expérience généraleVery good and excellent attention 😊👍
JUAN O | Premières impressionsWe were given a storage that was full of stuff and had to wait for them to empty it so we could store ours. This made attitudes challenging after moving all weekend. Parking lot lot needs more direction or lack of. Staff was friendly!!
Donna A | Expérience généraleGregg was very helpful and knowledgeable, friendly
Dedrick H | Premières impressionsI recommend UHaul for all your moving and storage needs. Thanks
Sheila S | Expérience généraleSliding doors stopped working even with card. We had to go back the next day to finish and they still did not work. An employee was able to push them open to get in.
Cody R | Premières impressionsThe guys and ladies there were absolutely amazing .
clinton b | Premières impressionsTerrible Door kept coming off chain they never fixed it Impossible to get thru to anyone not even main uhaul number!
pam d | Expérience généraleGreat place great people second time using them
Daphne F | Expérience généraleThe only comment that I would give you is that I was very disappointed because, even though I made the reservation for a 10x20 storage since July 13, when I got there the attendant told me there were no storage available of that size and he told me the only one available it was a 5x8 or something like that. I was insisting that I was coming from another state and that I needed a storage to leave my stuff, so he started looking for some availability on the system and finally he gave me 2 storages 10x10 and paying more than expected. Totally disappointed !
MARTIN B | Premières impressionsAfter witnessing communication problems, late fees applied to account when we thought the account would be paid by auto draft, long waits and impossible telephone waiting times made it very difficult to communicate to staff. Even after I left two days early and left my Storage unit open and clean before the end of my month I was still charged the fee. Very difficult to get things done in a timely manner.
Vallis W | Expérience généraleCould not get into my unit, door was locked, my code was not recognized
cooper w | Expérience généraleAwesome, hard working, friendly and helpful folks.
Kelley O | Premières impressionsVery professional service from Jennifer, the branch manager, who assisted me personally, both with returning our one-way rental truck, as well as getting us setup with a storage unit. Fortement recommandé!
Kenneth B | Premières impressionsI could have used later hours because I work in the day time . So later at night would have helped some times . It's ok . love this place ! ❤
patricia b | Expérience généraleAmanda was great! Helped with EVERYTHING we needed!
RANISHIA S | Premières impressionsAll the staff are hard working employees and handle the customers very well
Jacqueline H | Expérience généraleJennifer is awesome as well as the rest of the staff but she has gone out of her way above and beyond anything I would expect. I am a big fan the professionalism and Jennifer exudes such qualities, I'd give her a raise and never let her go.. Sincerely John a Lusk
John L | Expérience généraleThe unit itself is clean, My issue is the staff the lady had us running all over the area. Sending us a wild goose chase all over the area looking for my unit. When our unit was located next to the office where they were located. There is a lack of staff waited in line forever just to buy a lock.
Debbie G | Online Move InThe lady who helped us gave me excellent customer service
Kimberly D | Premières impressionsI reserved exterior 10x15 and got there they did not have one. tried to GIVE me a smaller one {2 on 10,10 and the other 5x8 interior. Sorry but when I RESERVE SOMETHING and suppose to guarantee. .the line was out the door. took45 min to get services.
Martha V | Premières impressionsJennifer was the most friendliest person.. I’ve had the opportunity to be around.. and it was for business.. I could only imagine on a personal level... she definitely sets the tone and U-Haul NEEDS her.. customer service is her strong suit..
Danita H | Expérience généraleBien
Francisco M | Expérience généraleshe was the only one that really helped me!
pam d | Premières impressionsKevin MD Dimitra were excellent. They made me feel at ease.
Terrance N | Premières impressionsEveryone there are some of the nicest people, I ever met and I will refer anyone to go there and do business
Lavera P | Premières impressionsI loved that when I utilized the bathroom the bathroom smelled, and was very clean. Employees were very helpful and made sure we understood all areas of the contract.
anita w | Premières impressionsAfter mom died, we needed a place in a hurry. Uhaul came through.
William S | Expérience généraleLove it nice people and nice places to put your stuff.
patricia b | Premières impressionsCould not enter Haltom facility due to 20 u haul trucks blocking entrance had to go home try again next day and my reward for that from u haul was get chatlrged a extra day because late on promise to return time
Kyle M | Expérience généraleCompletely satisfied
Sheila S | Premières impressionsThe alarm went off every time we went into storage and then a few more times while we were in the storage. The chain on door repeatedly came off and I would have to climb the ladder to fix it. Staff was not helpful
Robert Y | Expérience généraleSpeedy and friendly
william w | Premières impressionsThe staff here are super amazing! VERY friendly and helpful! I would definitely recommend them for anyone. Thanks y'all!
Vicki M | Expérience généraleThe ladies working the desk are amazing, and the facilities are very nice. I will definitely recommend this location to my friends and family. I am very pleased with my service. Merci.
Paul B | Premières impressionsThank you all for keeping me up dated on my storage and I will come back
Mary P | Expérience généraleThe customer service was incredible. The employees made everything as simple as possible and the checkout process was effortless. Everyone was kind and helpful. I will be using this location for future storage needs.
Alarius C | Expérience généraleMy fiancee and I are moving out of our old apartment. Uhaul has always made it super easy and convenient to do so. The employee that helped us was extremely friendly and we greatly appreciate all of her help.
Colin K | Premières impressionsI wasn't sure what to expect but the manager made everything easy. She walked me through all the steps. The customer service was excellent. I was offered a tour and then when I agreed, received an excellent tour with no waiting. I appreciated the manager showing me everything, especially the storage bins, but in a fast and efficient manner so I could get on with my day.
Liz R | Premières impressionsJust wish it was open a little later!
Krista B | Expérience généraleFriendly, helpful and efficient staff. Wonderful experience.
william s | Premières impressionsJust felt the cost for the size was high. Everyone I dealt with during my time with U-Haul, was helpful. Merci!
SUSAN C | Expérience généraleThe staff at UHaul is always friendly and helpful. Everyone is always smiling and willing to assist you even when they are super busy.
Susan E | Premières impressionsManagement onsite was super. very professional
Scott H | Expérience généraleVery friendly and helpful staff. Thank you.
debra f | Expérience généraleStaff was excellent and worked with me to find and effective solution very quickly and without hassle. It was great
Scott H | Premières impressionsEvery time I rent a truck, trailer, or storage unit at this location the customer service is incredible! I am usually in and out fairly quickly and the staff always seems genuinely happy to be there. I especially love the ease of using the online reservations and check-in option. Jennifer is doing an awsome job.
Roman B | Premières impressionsVery nice staff working there Would recommend this facility to anyone. Merci
Claudine S | Expérience généraleAwesome and helpful staff at this location. Jennifer and her crew are amazing!
Brandon W | Expérience généraleI had water damage and had molded clothes shoes and wicker furniture that had to be thrown out. I couldn't figure out when the items were damaged because I didn't visit storage regularly.
Karen S | Expérience généraleI've been using Uhaul for years. I've always found the staff to be friendly and helpful. I would definitely recommend Uhaul to any of my friends and family. They are ALWAYS busy. But they work very efficient, even when it's extremely HOT or COLD they get the job done...Go UHAUL!!! Keep up the good work...
CassandraKay M | Premières impressionsThe price was great, The service was outstanding I can’t complain
Marcus S | Expérience généralei wish the sign in process (sign in with code; open door after) was a little more clear, and I would love it if there was 24 hour access, but other than that everything was perfectly fine
Bethany I | Online Move InThe staff were wonderful, helpful and friendly. I would give a five star rating but the access and security system for the storage units has a lot of room for improvement. I came at 8:45PM with my first load. The access gate let me in but an alarm sounded when I removed my lock. I tried to leave but the exit gate kept saying access denied and would not let me out. I called the emergency number on the exit gate twice but no one answered so I left voicemails. I called the police to make sure they weren't already on their way since the alarm was going off. I eventually ended up having to climb your 8 foot fence in a dress with slippery dress sandals, jump over the other side, open the entry gate, run back to my car and drive it out the entry. You may want to consider adding a security guard during access hours to help out in those types of situations or possibly having a backup emergency phone number posted.
Stacey B | Premières impressionsEveryone is so friendly 😃 Thank you! 🙏🏽
Thais M | Expérience généraleJennifer was a huge help and I thank her for getting us in quickly
Chris C | Premières impressionsThey really care about their customers and treat them awesome!
dawn g | Expérience généraleI have been dealing with uHaul for many years. But this place was excellent. The people that work there are very helpful and kind. If I should ever need to use them again, I will choose this location.
cobi l | Expérience générale24/hr access would be better- shouldn't have to pay $10 more. You are already more expensive than most storage places with similar offerings.
amanda m | Expérience généraleAgent took over an hour to setup a simple storage unit rental. The agent was an asst. manager with little knowledge of how to operate the reservation system, and no other agents offered assistance.
LEE M | Premières impressionsfrustration with this place was at a high level. unorganized office procedures atrocious. billed me in error, didn’t get a prorated refund when I closed my unit which I used only 9 days Tried to fix
Rita J | Expérience généraleStaff was very polite and helpful.
Roger C | Premières impressionsI can't say Thank you enough!! The entire staff really helped me, and showed genuine concern !!! 🤗
Zabrina W | Premières impressionsJennifer and her team are PHENOMENAL! My relocation stretched out over a year and a half, much longer than initially planned, but having my belongings at this location was a blessing! Great team!
Leah U | Expérience généraleEvery single employee at this location was very polite and professional. Jessica (maybe Jennifer) helped me the most and she had so much energy and passion for her job and made my experience! Merci!
KNOX M | Expérience généraleWhen I purchased a storage the first one they took me to was full of roaches and I was stuck with an outside storage or forced to drive to another location
juanna D | Premières impressionsVery highly recommended to family and friends.
KAREN S | Expérience généraleThe gates were broken for periods of time. The area for parking was never cleaned.
Mario A | Expérience généraleGreat facility!
charles f | Expérience généraleThe entire staff has been more than excellent regarding supporting me and my family in temporary storage. They have been most courteous and most helpful to any and all of my problems thank you
Jim B | Expérience généraleThe staff is really friendly and helpful
Albert R | Premières impressionsThe manager Jenifer was VERY helpful and VERY VERY nice!!!!!
Chester M | Expérience généraleEvery employee was very friendly and helpful. They were eager to help me with anything I needed. I didn't have to wait long to be taken care of. My every question was answered. They were very professi
STEPHEN H | Premières impressionsEveryone was very helpful. They took the time to help pick out my unit and make sure I was settled.
charles f | Expérience généraleTemp control was still a little to warm. Tape on boxes hard rolled themselves up. Would appreciate a refund on some of the days I paid for and did not use. You were notified 3 weeks ahead it would be.
Faith J | Expérience généraleThe place was clean and all the employees were exceptional a nice
Dianna F | Premières impressionsI like it.
alfonso p | Expérience généraleDavid B. Was Very helpful.
Wendy C | Premières impressionsJennifer and her entire team are phenomenal. She leads a group who treats their customers with compassion and courtesy, and they keep the facility amazingly clean. I never worry about my belongings!
Leah U | Premières impressionsStaff was helpful but not so friendly. I don't expect a lottery attitude but a little more enthusiasm goes a long way
Ray T | Expérience généraleIncreasing the rent is just poor business....
Paul E | Expérience généraleVery very good
Bill A | Expérience généralePlace was great, fare rates and very clean Storages
Charles A | Expérience généraleThey were friendly and helpful
Cheryl B | Expérience généraleJennifer the manager was always very helpfull and kind every time I had a question. Every time I walked in the store she was either teaching a new employee or helping someone with teir questions.
Yobany R | Expérience généraleVery satisfied with everything
Timothy L | Expérience généraleAucun
Christine W | Expérience généraleExcellent service and excellent service from contractors that you partner with.
Jennifer H | Premières impressionsThey were very nice and helpful
Cheryl B | Premières impressionsGreat experience
Jorge R | Premières impressionsMy home has resided at this U-Haul facility for 15 years. Due to the recent purchase of a new storage facility (my new house), I had to leave this secure, clean facility with kind, helpful people.
DEHNA S | Expérience généraleThe staff was helpful and had me on my way quickly.
Nicole N | Expérience généraleFriendly staff. Check in & return of vehicle was seamless.
Manuel R | Expérience généraleI don't appreciate the fact that y'all charge me after I already moved out and y'all still haven't reimburse me $137,9
matthew h | Expérience généraleexcellent to work with, friendly, efficient, very good experience,
George H | RéservationHad a storage building with them for several years with no issues.
Nancy V | Expérience généraleI was treated very well. I appreciate the great customer service.
Gary P | RéservationThank you so much for your outstanding service and for making sure my stuff is secured.
kato h | Expérience généraleThe building was always clean and I never saw any bugs.
PATRICIA G | Expérience généraleThe entire process, from renting to return was flawless and professional
Oscar S | Expérience généraleStaff was very nice and friendly. All of my needs and concerns were handled in a timely manner
Gerald H | RéservationThe only reason you didn't earn 5 stars is because I am still being billed even though I have already moved out. I called but store manager hasn't notified me that the issue is corrected.
beth g | Expérience généraleAucun
Wanda N | Expérience généraleWould recommend.
James B | Expérience généraleAlthough they were very busy, everyone did a great job accommodating my needs as I moved out of my unit.
EMILITA M | Expérience généralePro rate the rental fees when vacating the storage unit. We're charged monthly, but if we leave in the first part of the billing month then we should not have to pay for the full month. Just saying.
Christopher C | Expérience généraleThank you for excellent service! I will seek y'all for my future needs in moving/storage.
Marcus B | Expérience généraleAccess card was difficult to use, had to swipe several times to open gates.
elizabeth w | Expérience généraleThe staff at the 2 facilities made sure I was set up correctly before I hit the road!
Angela W | Expérience généraleExceptional customer service. Would recommend 10/10
CONRAD F | Expérience généraleGood experience
Robert Z | Expérience généraleIt was a great experience and the staff was great as well. The only negative thing is that your store is not easily accessible from northbound to southbound via a U-Turn.
Joseph J | Expérience générale