Le client n'a pas laissé de commentaire.
MICHA HARPERCustomer Reviews for U-Haul Moving & Storage of Hamilton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Stay the same
MENZIE BOYKNISExcelente lo recomiendo la asistencia telefónica es otro nivel Dios los bendiga
Antonio CastroExcelente
Antonio CastroI love how they provided me with the carts to move my stuff from the truck to the storage area.
amy moore | Premières impressionsVery poor customer service
Jessica RogersExcellent service à la clientèle.
Laura JohnsonThe staff was great
STEPHEN HEFFERNANStop sending endless and repetitive texts and emails. Why do I need 75 plus emails and texts. Why do I need a reminder every fucking day to fill out this goddamn survey. For fucks sake, if someone doesn't fill out the fucking survey after forty two reminders, then they probably don't want to fill it out. So leave them the fuck alone. You and your company can go fuck yourselves. I'll never do business with you again.
KEITH TAYLORSmall samll smalll
Jay MeyerOur trailer leaked and our stuff got very wet
Diane EvenIt is necessary to carefully check the mechanical condition of the engine before to be rented.
ARMAND TOLENGACheck engine like was on other than that people were nice and it was no hassle to get truck
Nicole PonderEverything was handled like professionals and went well. Merci.
Jim LakesThe vehicle was on E. Was stated at quarter of a tank. Had to immediately stop and get gas. Ended up returning with much more gas than when picked up. Threw off my day considerably.
jason crookerThe truck wasn't cleaned out and wasn't maintained. It pulled hard to the right and wasn't safe to drive.my daughter complained about it and when i drove it i had the same problem.
michael millerI had an invalid hold on my account that wasted a 1:30 of my time and money. My things didn't all get moved and I no longer owed anything. Someone didn't remove the hold
Carmecia ThomasThe app us less than user friendly. Mobile check in was useless. The website list the wrong open hours for the location and inaccurate pricing. The staff was helpful and friendly. The truck needs new column bushings for the shifter. Hard to get into gear and keep it there.
Robert PhillipsMade my reservation on-line. Got there early, was waited on promptly, extended my return time, just in case, and was out the door in 10 minutes. Everything went smoothly and efficiently.
Steve PoulemanosI've had a storage unit here for almost 10 years. Austin has always been helpful with any questions and billing, and increases over time have been reasonable. Thanks for providing a safe and secure place for my heirlooms.
SUSAN NEWSOME | Expérience généraleMirror on passenger side was very loose. Husband fixed it. Ramp was WAY TOO SHORT AND STEEP for size of truck. Was suppose to help you out by towing a small trailer behind the truck. However, the check in process took way too long and the "rig" was not hooked up. Unfortunately, we were on a tight schedule and could not wait for the tow trailer to be hooked up. My husband had informed the representative of our situation and was assured it would be ready to go when we arrived at the center. Employees were very nice though. We were suppose to have 36 furniture blankets, however we only had 30.
Ken WardExtra charges and been taken out of my account after a week. Work on that
augustine OseiSupply vans that work and function properly. The uhual I used was absolutely terrible. Couldn't go over 35mph barely wanted to shift and shifting into reverse was tricky. Definitely not worth $140 with gas included in that. I drove 88 miles and charged that? I'll use hertz next.
Justin MorganHave trailer person in front an in back of property to help unhook an park trailers
Rex BoomershineThey didn't give me a receipt. I had to call in and get a receipti, don't like that.
Shelia DomineckI was told I could pay cash or with my chime card but when I got there they said I could not use either. Then when I was paying it gave the option to pay with cash. I just wish the payment part was very clear and to the point instead of being told so many different things. Other than that it was a great experience
Rikki HollowellThe rep at the store was very efficient and got me In and out in a timely fashion. Excellent service à la clientèle
Michelle BruneWell I managed just fine but had it been my friend picking up the truck well the spot it was in not ideal for anyone. When it's in a tight spot an employee need to offer or just go and pull the truck out for customer. Imm sure they would have if asked to do . But you asked. The closer easier ones to get out apparently were almost empty of fuel so I was grateful I didn't ha e to go get gas this time as I had to a time or two before. Everything else was great
Susan MesserEverything was all good
ALONZO WELLS | Expérience généraleDelivery of UHaul rental equipment. Thank you.
Paul UnderwoodMy usual location. Always very helpful.
David LaFlecheCheck your vehicles more often. I spent over 100 and had worst exp ever. I want my money back!!!
Sherry SageserBest experience ever. Excellent service à la clientèle. Extremely friendly, kind and professional. I picked up the van at 8am and dropped off close to 8pm. Two different customer service teams and both were great.
TERESA SPENCERThe equipment was dirty with trash on the floor and the smell of cigarettes. The staff was beyond rude and unfriendly
Chris StephensAll of the gentlemen, who I had contact with at this location are wonderful individuals. They are very helpful, polite and respectful, and they were willing to go above and beyond it is truly appreciated. If we had more people like them the world would be a better place they all truly deserve a raise.
Raveen PearsonGreat job
James WaltonThe gentleman that helped was very professional I had arrived Friday 1:30 this week and he was very patient with me trying to use a certain debit card he was a great guy very helpful
Diante Byrd | Expérience généraleI appreciate the service provided in this location.
Chhatra KhatiwadaGood prices, thanks!
Brian MartinStaff was very courteous, helpful and efficient.
Jeff SandorI received this Uhaul full to the top with garbage and all attempts to contact the store directly failed. The store refunded me but never contacted me and I only found out about the refund through the email receipt that was sent. I was never contacted about my issue.
Kayla HolsingerThe truck smelled like cigarettes and i had to drive with the window down while it was raining.
Latrisha ArchieI rent there all the time and they always take care of me.
mickey marlowSuper friendly. Easy pick up and drop off.
Eric OsborneAustin, the GM, was awesome. Sincere, polite and helpful. There are UHaul locations closer to where I live, but I will always drive past them to get to this location.
Susan HarrisThis is the only Uhaul I'm the area I will rent from.
Jackie HighlanderThanks so much Austin for the assistance and education on self storage sizes. You rock!
MICHAEL WEBBNot much, I used them a year ago and again now. Fast to secure a small box-van; quickly available; charges well explained, quick return/check-in, corrected invoice. Perfect - great job
DAVID HOEKSTRAThe manager was the only person working this morning. He did a top-notch job, but he needs help. The store was clean, as was the truck. This man deserves more than what he is probably making.
Eric WoltzNot sure of the gentleman's name that helped me, but he was awesome. Excellent addition to your organization. Professional and courteous. The reason I will come back.
Daniel WatchornAucun
Timothy MorrisCustomer service was great, truck was clean and had a full tank on pick up.
elizabeth combsI felt very blindsided by the price. Big 19,99 on the side and it seems poorly communicated all the fees and other things involved that make it more than what's advertised.
James BowlingBrakes failed while driving and gear shifting very erratic, often failing to shift appropriately. Near wreck with another vehicle when braking failed. Staff very courteous and concerned about my experience. Would recommend staff periodically drive vehicle to avoid these problems before just renting out truck for customers to experience near-hazardous problems! A wreck or bodily damage is too late to identify problems as fee, insurance purchased and mileage should cover guarantee of a safe and operating vehicle. This is my 2nd experience with uhaul problems in recent months and I have used uhaul frequently, for years!! Same location…
darcel bolserHe could’ve been a little nicer at drop off
Michael SmithHELP WAS LIMITED. i DON'T KNOW IF THEY HAD PEOPLE OFF OR CALLED OFF THAT DAY BUT EVENTUALLY GOT EVERYTHING DONE.
Klaus GieseThe store was very nice and clean and well stocked. The employee that help us was informed let us know everything we needed to know.
Teresa ProffittWas given the wrong trailer number at pick up wasn’t told till I returned it
Clifford Thompsonmore help
Paul RyboltThe morning crew and afternoon crew were so helpful! But they need help!! They have a great customer base - the store was packed! But it takes time to process everyone through. Hire, hire, hire!! :)
Sheri HornsbyWhen I dropped it off the young man knew I was waiting in the drop off site but ignored me 3 times.
Allison BakerThere was mouse dropping in my unit. They destroy my belongings when they took all my items out.
KEVIN MCKINNON | Expérience généraleWe had a wonderful experience, the people there were very helpful and friendly.
thomas chauvin | Expérience généraleStill waiting for my code so that I can get in to the storage locker. Because the code that was sent to me did not work. So the manager had to get me into the storage locker just so that I could put the items in my locker. I'm still waiting for a code..
Angela Mumphrey | Online Move InThe entry door into the storage building has a 1-1/2" high metal piece in the doorway that can be very difficult to get over with carts. My trunks all had wheels on them but I would get stuck on that piece and have to lift the cart over it instead of rolling out smoothly. I've seen many dump their loads trying to get over it. Moving in and out was a bit trying and my back hurts from having to lift over that bump. You lose 2 stars just because of that.
MAUREEN BRAMAN | Expérience généraleHad to redo my reservation that I already did when I booked the truck. The unit I was issued was locked and not to be unlocked till the next day. I ended up having to get a unit at public storage down the street.. which ended up being more convenient of a checkin and better pricing.. I'll definitely recommend them to my friends over yalls bs
MARCEL ALLEN | Premières impressionsThe owner was horrible. I will NEVER rent from this location again!
Latisha Cochran | Expérience généraleNice and friendly employees but the site itself was bad my things got water damaged that was sitting in front of the door and the gate broke a lot of the time not safe feeling at all and lighting could be better
BRITTANY EVESLAGE | Expérience généraleThe staff was very very helpful an friendly an very very professional
Ruby Cano | Premières impressionsoutstanding customer service, very attentive to my needs for my move and offered advice for the things needed. highly recommend .
NEIL WELLNER | Premières impressionsHaving storage inside is a little inconvenient. Instead of truck to storage, we have to go truck to dolly, to storage and just adds a whole lot of time to the end of a very long 3 day move.
Akil Babb | Premières impressionsThere wasn’t even a lock in my un it when I went , not to mention the rat traps and no ceiling, and there were also mouse droppings all over the floor
Autumn Keyer | Online Move InI'm satisfied with the facility
STEPHANIE JONES-KISER | Premières impressionsI have reserved a unit and it wasn't. Then the gave me a unit that was In use. Then after they reassigned a new unit they didn't correct the paper work. Had to make a fuss to get it corrected.
SHERRI BALES | Premières impressionsIt was very clean and well maintained. It was also nice and cool. That helped when moving in the heat.
Rachel Weakley | Expérience généraleThe storage unit facility is too hot there should be some type of venolation in there....
Sharon Bailey | Premières impressionsSo far so good. Haven't moved in yet but hoping it will go great
Chantele Davis | Premières impressionsVery professional and excellent service from management and staffing.
John Fannin | Expérience généraleI seen where there were leaks in the ceiling I don't know if it still leaks but my stuff is sitting there. I appreciate it
Ernessa Taylor | Online Move InAbsolutely awful experience. I was lied to on numerous occasions. I was sent the wrong drop off location. I was told I would be getting a month free of storage and that my drop off location would be the storage unit. The address I wad sent was to a rural king. Which added 40 minutes to my drive from the detour and when I got to the storage facility they said it was the first they're hearing about me having a unit. The only reason I was able to get one was some just so happen to move out that day and the unit needed cleaned. The storage unit is also a lot smaller than I was told. The GM Austin Hobbs was incredibly unhelpful since he did not answer his phone a single time I called him but was texting the working at the facility to deal with it and that I was blowing up his phone but would never answer. Overall horrible experience all around. I was expecting a larger company to be more organized and not constantly lied to their customers and give them the run around but I was sadly mistaken.
Brandon Carter | Premières impressionsThe storage experience was great from start to finish. Would highly recommend.
Carl Wilt | Expérience généraleThere is no light in our unit, which made it very difficult to see. I had to use my phone's flashlight feature and direct it to the spots where items were being placed. I've never had a unit with no visibility before, and would not recommend or use this facility again because of that.
Patricia Radabaugh | Online Move InWell the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.
Samantha Howell | Expérience généraleThe insulation on the ceiling was falling in on my belongings.
Terri Meyers | Expérience généraleSomething weird going on in this place 🤔
cristy martinez | Expérience généraleGood deal
mike rockhold | Expérience généraleStaff quite friendly and helpful.
Mike Mayer | Expérience généraleHe was super great with everything.
dottie baker | Premières impressionsGreat facilities. It was my first experience and the Hamilton staff members were awesome
Lee Perkins | Expérience généraleThey sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.
bernie whitson | Expérience généraleHorrible manager at the Hamilton Ohio location
JASON BOWLING | Expérience généraleIf I could leave zero stars, I would. The manager knows my concerns and doesn't seem to care. This was by far the worst experience I've ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.
CHRISTY HAWLEY | Premières impressionsGreat experience
Kwashie Kudeka | Premières impressionsFive stars
Angel Nolasco | Expérience généraleUhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.
ROBERT PARKER | Expérience généraleI was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.
Brett Hamm | Premières impressionsThe prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees
Theresa Sloane | Expérience généralePratique
sheryl nash | Premières impressionsAll the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.
Thomas Broderick | Premières impressionsThe halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.
Brittany Bochard | Expérience généraleThe ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well
Benjamin Morgan | Expérience généraleI appreciate all the help you provided in the last year.
ELIZABETH EMERSON | Expérience généraleThis location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.
luke howell | Premières impressionsMy only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. Merci!
Christy Short | Expérience généraleI thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank you
janae jackson | Expérience généraleVery efficient and helpful
jacquelyn coffey | Premières impressionsNo issues at all
ryan johnson | Expérience généraleFirst off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truck
Deana George | Premières impressionsBeen very helpful when I move in and out
Khadidatou Diallo | Expérience généraleI tried calling many times to cancel my storage but kept getting the central line
James Rausch | Expérience généraleExcellent service. Patient and courteous...thank you!!!
shirley winkler | Premières impressionsThe auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. Schmidt
CRAIG SCHMIDT | Expérience généraleFriendly staff and well maintained vehicles as well as the storage areas.
alva napier | Expérience généraleAlways use this storage company, I absolutely loved it.
Crystal Zavala | Expérience généraleThe man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.
debroah jones davis | Expérience généraleRandy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.
David Seeger | RéservationLove those guys. So helpful every time I rent a truck or van. Great storage too!
Wendy Schlensker | Expérience générale.
SARA OWENS | Expérience généraleExcellent facility and staff.
Elizabeth Barnett | Expérience généralecould definitely use some more counter help
Amy Harding | Expérience généraleRob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.
DONALD RODEN | Expérience généraleThe manager at this location is very courteous and professional. I only left because I hated not having an elevator to the second floor. The building needs to be upgraded. Merci
Donna Capella | Expérience générale