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MIKYRAA W | Overall ExperienceSelf Storage Units in Hamilton, OH, 45011
U-Haul Moving & Storage de Hamilton
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Butler Warren Road Boat & RV Parking
7382 Butler Warren Road, Mason, OH 45040 View Available Units11.6 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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The parking lot always had trash blowing around in it.
CHRISTINA R | Overall ExperienceFriendly staff. Austin was great.
Megan F | Overall ExperienceThanks for good experience.
Orlandus J | Overall ExperienceThanks Austin and the other worker bees.
Marianne J | Overall ExperienceI was at Uhaul for four years and never had no problems and then my unit was broken into and everything that I saved for my children and grandchildren wiped out and nobody knew nothing. The general manager and two other employees circled me in the parking lot and a general manager threw a gun on me, I believe the general manager stole from me and has been stealing from others there I’ve got the detectives involved I’ve read other reviews of people going through the same stuff at the same location but as long as there’s no forced entry, nothing can be done is what I’ve been told. The general manager said that there would be no tapes found so I told a detective she went in there and the general manager told her that he can’t find the tapes how convenient I called corporate they called me back and traded me like I was a thief I’m running out of resources so I’m trying to get insurance the pay not cause I want some money because that end of the day I don’t care if I get anything besides having the perpetrator convicted I hope and pray that you guys get to the bottom of this The general manager, Alston, Lee Hobbs has a criminal background and should not be in the manager position where he has access to cameras, peoples belongings and information, etc. if anybody else out, there is having the same issues as me I’d appreciate it if you contact me. Rick 513-857-8087
Richard V | Overall ExperienceI've been with this uhaul location for several years Due to structural reasons from a roof leak ruined my 1st storage. I. Lost my 1st storage of $3,000 dollars that devastated. My 2nd storage was moved to Storage bin B23 I later had to have a 2nd major back surgery became homeless & had to abandon my 2nd storage to afford a apt I was devastated again I paid up until July & the Mgr Mr Hobbs refunded me Sept rent so that I could have my Apt I thank Mr Hobbs because I am still healing from Back Surgery. & hated being homeless & in my condition I needed a apt for safety.Thanks to the Mgr Mr. Hobbs Much Appreciation Ms. Shannon Wilson 9/10/2024
SHANNON W | Overall ExperienceManager is excellent. Will try to work with you.
Yvonne D | Overall ExperienceI reserved a storage unit online on 07/27 and started the reservation on the same day due to an issue with my UBox move from MI to OH. I was considering personally moving my belongings as UBox left us stranded at that point. An hour later, U-Haul resolved the UBox issue, and I no longer needed the storage. I contacted customer service, but they said I was already moved in and would contact the manager. However, nothing happened. I am still in Michigan and have not yet moved. Now, I need to be physically present to move out including cleaning a storage that I never accessed, and I will be charged the full price. This is unacceptable!
Sadid S | Online Move InWhen I first got my unit in 2020 my bill was around $150 by the time I left in 2024 it was pushing $200
Jeff F | Overall ExperienceAll the staff members there do an excellent job. Austin, Mark, Will, Pedro, Keisha, Mike, Alex, CJ and Matt are great people.
Matthew D | Overall ExperienceStorage unit broken into.outside units not fenced in .cameras everywhere and no one was seen
ASHLEY S | Overall ExperienceAustin was particularly accommodating and pleasant.
Claude M | Overall ExperienceStaff was very kind and helpful. Austin is great
Randolph B | Overall ExperienceGreat customer service
Francis K | Overall Experiencei moved out because my unit was climate controlled all that was climate controlled was the hallway not the unit but want to charge me more no thanks
bill t | Overall Experience