Customer Reviews for U-Haul Moving & Storage of Hammond

Évaluation :

1

Have the equipment there that was reserve.

Évaluation :

5

You're already doing it, welcome everyone who comes in, answer every question asked ! Great place and good people  Thanks

Évaluation :

2

Talk to someone instead of assuming the customer is using the text on his phone. I did not have my phone with me. When I told the lady my truck was on empty she said I was sent text instructions. I then get a call from someone else at uhaul about an hour later who said I had to return the truck to a specific location. the lady in Hammond said I could return it wherever I wanted. It appeared that none wanted to talk to me at the business.

Évaluation :

1

The truck I reserved was not available when I arrived due to keys not being there so I had to pay more for a bigger truck which was not my intentions.

Évaluation :

5

The ladies that helped me were great. BUT the reason I went to the Hammond store is because I had to get my reservation transferred from the HOLDEN, LA location. DO NOT USE THE HOLDEN LOCATION. I made an online reservation to pick up a trailer there because they had the size I needed. I showed up a couple minutes early and the location was locked. I called the phone number on the door and left a message and still have not received a call back after 3 days. After waiting 35 minutes past the appointment time I called the U-Haul 800 number and a very helpful lady switched my reservation to the Hammond location. DO NOT MAKE A RESERVATION AT THE HOLDEN, LA LOCATION!!!

Évaluation :

5

I always have a smooth experience with this U-haul location. That's why continue to go to this location. Great service all around.

Évaluation :

2

Waited outside in the pull up where it says to sit and wait. A friend that was with me to pick me up. Girl was not happy to be working. I will leave it at that. Because I know nothing will change. The guy cleaning the u haul was in a great mood . Looks like he should be the one running the place.

Évaluation :

3

Have parts available for dates when appointment is scheduled for and have personnel available to do the installation at the scheduled time. Had to wait over 3 hours beyond scheduled appointment time for work to begin on my car.

Évaluation :

1

i just finished renting a 15 ft van from yall and not only was the woman at the desk extremely rude with a horrible attitude, she was also bad at helping me by explaining herself. I used the van for a couple hours to go to Lowes and buy some metal roofing that wont fit in my car. While I was using the van I realized there were some ants in the van but since all I put in it was metal I assumed the ants have been in the back  before I got the truck. when i returned it she said i had to pay 25 dollars as a cleaning fee because of the ants. When I asked her about it she rolled her eyes at me and just walked off. I was never rude to this woman and only spoke with respect. it's not even about the 25 dollars. it's about her attitude and disrespect. I believe her name is (D leisa m) because that is what's on my paperwork. I doubt this  complaint will do anything but just in case it does I'm bothering to take the time to report it. If you can please help me or forward this to the right department I would really appreciate it. thank you

Évaluation :

5

This Uhaul location was excellent in every way, staff, equipment. I am so glad I selected this Uhaul location . Merci encore.

Évaluation :

2

We were short 6 blankets and the movers you use were very slow. They were taking pictures and on the phone setting up other appointments. They only moved our bedroom set ( king size bed, dresser, chest drawer and 2 nightstands. A queen bed and dresser no night stands. A elipticle. Washer and dryer. We broke all the beds down and remover mirrors on both dresser and took apart tge elypitical and it still took them four hours to do. It was awful. The storage unit was only a few miles away.

Évaluation :

1

Better communication and appointment was set for 7:00, and then changed to 9:00. Then received a phone call to delay until later due to personal reasons. I still waited for another 2 hours. Need to work on service in a timely manner

Évaluation :

2

Trailer needs to be taken out of service and repaired. Check-in process is horrible, renter goes through process twice. Online all information is input, then once in the store required to repeat the process. It took 25 minutes to get paperwork done, which is taken out of my 6 hour rental time.

Évaluation :

1

Hire more professional staff that has there stuff together.. and will actually help customers

Évaluation :

5

The delivery driver, Brandi, was very good at her job. She placed our boxes with ease and skill. She was also very friendly and helpful.

Évaluation :

5

Justin was great! Super friendly and professional

Évaluation :

5

They were slow but got it done

Évaluation :

1

I had nothing but problems with my reservation, from it being changed to being canceled to finally corrected 12 hours before I had to leave, and mind you this I made my reservation mo day at 9am and my reservation was for Saturday at 7am. Poor service from the site locations good phone customer service, the people that have these locations don't care about customer they leave you on hold till the line disconnects or just say there is nothing they can do, not because there isn't anything they can do it's because they don't want to do anything and don't care about customers. This whole experience was not worth the time and money I spent.

Évaluation :

5

Treat them the same way that's all and Thanks

Évaluation :

5

I have never had a problem renting here . Sure things have changed but for the better

Évaluation :

5

The U haul App needs alot of Work.

Évaluation :

5

Workers were very friendly

Évaluation :

3

Over priced, frivolous charges, no management on duty, associates without any knowledge

Évaluation :

5

Easy check in, friendly staff.

Évaluation :

5

Nice to find a location with good people.

Évaluation :

1

The equipment I reserved was not there. The associate told me because I was late, someone came in and rented what I served, I was not contacted by anyone. This inconvenienced me greatly. After going back and forth with the associate about other options I noticed a trailer that resembled what I needed, she said someone has it reserved and CALLED, that person, something I didn't get. That customer instead got an upgrade, and a discount ,I got a down grade, and no discount. When asked about a discount got myself,I was told, well you were late, and to call in on Monday about a discount. I will never ever rent again!

Évaluation :

5

Excellent customer service and well maintained vehicles

Évaluation :

5

The customer service and bill payment system is horrible i cant pay my outstanding balance because i dont have 2 hours to wait on hold and when i request a call back i just get hung up on. The location in hammond has the best people there i think they go above and beyond to help everyone.

Évaluation :

5

Unfortunately I was sent to this location by UHaul at the LAST MINUTE because the didn’t have a truck at my chosen location.

Évaluation :

5

I always have a pleasant experience

Évaluation :

5

Very friendly and helpful

Évaluation :

4

Gate hinge broke but was able to swap out and other losing a couple hours it went good

Évaluation :

4

Installation was quick and service was good EXCEPT no one explained to me that the wiring they use is a 4 pin connection (I found out afterwards that I needed a 7 pin connection… called U-Haul to find out they don't install 7 pin and I will have to find someone who can sell me an adapter. Inconvenient but thankfully I have found someone who can sell me an adapter!

Évaluation :

5

the staff was wonderful. checking in and out was a breeze.

Évaluation :

5

Be sure to inspect every component on rental equipment if possible!

Évaluation :

5

S.O.

Évaluation :

5

The service and management here are all great. They made every effort to make sure I was happy and satisfied with my rental. I would highly recommend this place as they're always friendly and professional. Merci.

Évaluation :

3

The truck was returned after hours, therefore did not deal with anyone personally.

Évaluation :

5

Have 2 people working the rental desk instead of one.

Évaluation :

5

The worker was very fast, friendly and knowledgable

Évaluation :

5

Best service

Évaluation :

1

When I returned my equipment, I was asked to pull out the pictures I had taken of the damaged when I had submitted it when I had picked up the equipment. Also the lady behind the counter what's very rude when she asked me for my return papers while she was with a costumer already, knowing well that someone else had already asked me. I feel like she was being rude to her costumer by rudely asking me while she was handling someone already.

Évaluation :

1

Literally the worst experience I ever had the manager is extremely rude and has no communication skills I have never experienced such bad customer service in my life

Évaluation :

5

AWESOME SERVICE!!!!

Évaluation :

5

Bien

Évaluation :

2

My contract was not done correctly. Ended up having to drive over 2 hours out of the way to drop the equipment off due to an employees error. No managers were available and other employees acted as if there was nothing they could do. Tried to drop at another location and the lady working there was extremely hostile and rude (14744 Tiger Bend Rd, Baton Rouge, LA 70817). We will take our business elsewhere.

Évaluation :

5

It's already clear no need for anything to change the process work for me.

Évaluation :

5

Awesome service and very friendly staff

Évaluation :

5

Staff was great

Évaluation :

1

This location overall is terrible. If you call between 7am & 8am someone will answer the phone & help you but after that time they place you on hold & never come back to assist you. However with that being said the gentleman who installs the hitches at this location is PHENOMENAL! I am kicking myself for not getting his name to make sure he gets proper recognition. Due to no one coming back to the phone when calling I used the 1-800 number to book my hitch installation appointment. I didn't realize that no one from the location ever confirmed my appointment with me so I showed up at 7am for my 7:15am appointment & the gentleman informed me that he didn't do appointments that early because he was the employee present but if I stuck around he'd make sure I got my installation done & stay late if he had to because of other appointments booked due to the clerical errors. This man needs a raise & promotion!

Évaluation :

5

The vehicle was on site and ready to go. The process was quick and the service was great.

Évaluation :

5

The gentleman who helped us rent the truck and auto transport deserves a raise! He was extremely helpful and knowledgeable

Évaluation :

4

I was pleased with my experience at this location! There was a wait to receive service, however, the staff member was friendly and helped us efficiently!

Évaluation :

5

Busy location. Needs more associates.

Évaluation :

5

The employees were the highlight of my experience at this store. Sorry that i can't recall her surname but i especially appreciated a young woman named Lashunda whose knowledge and helpfulness i could always count on. Her friendliness felt genuine and a visit was always more enjoyable when she was working. Please give her a raise!

Évaluation :

1

Personal vehicle was damaged, they broke the lock off the uhaul truck and went threw my belongings and things went missing, they put other cards on record without permission. The lock on the unit was cut through and the unit been gone through. Worst experience ever at the hammond location.

Évaluation :

3

I moved out of my unit at the end of the month. I was told my payment had processed and could not be refunded or pro rated. This was a disappointment.

Évaluation :

5

Could do with lights inside of the storage units. Other than that, it was very nice storing items here, seems well secured, so theft was not a concern.

Évaluation :

5

Special thanks to afton and lashonda (hope those aren't misspelled) They are very special young ladies with the exactly perfect attitude(s) for dealing with John q public. My dealings with your store were a very needed bright light in the saga that was, what I now call "my Murphy's law move" Shout out also to kind Donovan with whom I spoke on the phone after your closing; as well as the friendly young man that was there although I don't know his name. I would like to further expound but assume there is a space limit. Thank you hammond U-Haul 陸

Évaluation :

5

The management team was over-the-top amazing with helping me with my rental. I don't recall the managers name, but she should be commended for going above and beyond to help a customer. I will always refer people to this location, family and friends. Because of her personality…

Évaluation :

2

inconsist messages

Évaluation :

3

I could get in my storage had to go back to the offices to get in my storage

Évaluation :

1

Truly terrible customer service. Manager Afton and district manager (?) Debra seem proud of how awful the customer service and communication with customers is. Shady practices and a general lack of transparency cause problems for customers which management refuses to solve and blames the customer. Look at the Google reviews for this place. If the majority of customers are having a problem, it is probably a uhaul problem, not a one off rude person. I'll never use uhaul again and I will never recommend them to a friend. Do better.

Évaluation :

4

No complaints really, the Installation in my storage unit was hanging from the ceiling a little bit and they put me in another unit right away!

Évaluation :

5

Thank you for the excellent service

Évaluation :

4

The card gets tricky with the entry codes.

Évaluation :

5

After close to 3 years in storage, everything was in just as good condition as when it went in. No issues with pests or climate control

Évaluation :

5

Everyone was very helpful and very nice.

Évaluation :

5

Workers were quick and friendly

Évaluation :

3

I mean it's the storage unit my stuff was still there good job

Évaluation :

4

The only part that was tricky is the coding and the swiping working toward access at least three times and the voice part of intercoms appears to not work. Thank you for the mover's helpers. The other part online with mover's helpers was not able to reserve….tried at least five times.

Évaluation :

5

The staff was extremely helpful in assisting me with everything from start to finish!!

Évaluation :

4

Thank yall

Évaluation :

5

My unit was was damaged it had a lot of water to be retained into my storage the ceiling has mildew and you can see what water has came through all of my belongings was destroyed the storage unit needs to be redone it's not in good shape at all but overall the employees were great

Évaluation :

5

Excellent

Évaluation :

4

The facility was visually very clean and the staff was really nice snd attentive. I should tell there is a but- the climate controlled area did smell like maybe mice in the ventilation system. I think they handled it eventually but when i first arrived it was kind of overwhelming. I was storing a bunch empty containers in prep for moving a store so i didn't think it would matter for my stuff, but if it was furniture or clothing… I might have passed.

Évaluation :

5

Everything was great.Excellent customer service. Thank you.uhaul will always be my choice.and recommended to others

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

The manager at this location I assume is the manager anyway when I rented my unit was absolutely the rudest unprofessional woman I have ever met. So much so I was very uncomfortable with leaving my belongings in the storage unit. Then she over charged me almost 100 dollars I had to call the 1800 number so I could get my money back. The paperwork on the uhaul truck I rented when I rented the unit didn't even match the truck I was given. The woman who I assume was the manager that day 09/30/2022 at around 11:00am when I went in the office to ask what unit number my unit was not only did she not give me the whole number which was building c unit numbers 611-612 she just told be 611 her and her staff actually watched me and my boyfriend and our friend drive around and walk around the whole storage facility for almost 2 hours looking for my unit that was come to find out inside of building c which I was never told after multiple trips inside the office. She and one of her staff actually laughed at us as they just watched us. Some of my belongings I found out when I moved out of the unit where damaged and broken because it took us so long to find the unit without any help from staff we where running out of time alloted for the uhaul truck that we rented a was told couldn't be extended so we couldn't pack our belongings in the unit as they should have been neatly and carefully because doing so we would have had to pay for another day on the uhaul truck. Which the woman tried to do anyway when she overcharged me for the truck anyway. And last but not least after moving out of my unit on 10/29/2022 I was charged 50 dollars for a cleaning fee when I swept out the unit myself when we finished emptying the unit which I have been unable to get refunded back to me. I will never rent from this uhaul again. It was the worst uhaul experience I have ever had. And I will not be recommending this uhaul place to anyone. Thank you for your time and be blessed.

Évaluation :

4

With everything being as I checked in the beginning of this survey, I would have preferred the contract amount to remain the same. I increased the insured amount but the monthly amount was also increased in the middle of the pandemic.

Évaluation :

4

The staff was always friendly and I never had any issues that weren't able to be resolved. I appreciated the email reminders for payment. Would definitely recommend this U-Haul for all your storage needs.

Évaluation :

5

I am surely glad that I used the Uhaul storage company. All of my belongings were safe and secure and well kept.

Évaluation :

5

Ronni Kay was my sales person for this. She was friendly and helpful i wanted to look at the storage spaces because i have to see how big they are i cant picture the size. She took me to look and stayed friendly. The only thing i would suggest maybe get a golf cart to ride the walk was a little to much i have a neck injury and its hard to walk that far. Other than that everything was great.

Évaluation :

5

Very Very Very happy thank you very much 😊

Évaluation :

2

The facilities are not well maintained and have rodents and stray animals. The roof allowed access for a stray cat to die in the unit. The staff is great but the grounds need updating.

Évaluation :

1

My storage had fire ants and it got flooded

Évaluation :

3

My rent was due on July 4 and I pick up the RV on the 5th. They still wanted me to paid the hole month of rent because it was already due. After arguing about why I had to paid the hole month rent, that it was bue 1 day before and that it was a holiday, they told me "as a courtesy they charge me have the rent.

Évaluation :

1

Uhual charged me $439 knowing dam well I didn’t authorize that paymeants .

Évaluation :

3

I only had one problem my brother works for Uhaul so he sent me his SMID number but I was told I could not use it because he was not there or the reservation had to be in his name.

Évaluation :

5

Afton was very Professional, she handled my questions and concerns quickly with confidence. The entire staff was very friendly and they all had a great sense of humor, and you could tell they enjoy what they're doing; for me it's always a pleasure doing business with people who can have fun doing their job. Check them out, you won't regret it!

Évaluation :

5

Ms.Afton and staff are always polite and kind. Very considerate and always helpful.

Évaluation :

2

Rats got in my unit and ruined everything! There was no food in the unit at all.

Évaluation :

5

Persons managing the front desk were excellent. Extremely professional and helpful.

Évaluation :

5

Once I put my things in the unit I didn't need access to it until I came back to get. Although I did check on evey3-4 months. My rental was a successful one. I would use this facility again if I had something to store that I could not accommodate myself All employees were helpful.

Évaluation :

1

These people changed the name on a account argued with a customer who was telling them they never showed identification to get the unit. Ran someone else card to pay for the unit they changed the name of & for over a year held onto a storage that was told to them multiple times wasn't needed. If I had more time on my hands I would've filed a lawsuit on this company. I wouldn't rent anything from this company ever in my life. It had a hole in the unit that ruined items. These people or rude & they will change info on your units. Beware of them.

Évaluation :

2

Moved out of storage over 8 months ago. Hammond uhaul 4 month of being gone they charged my credit cart over 400 dollars that I didn't authorize. Spoke with multiple people stating I have move out kept calling stating I had the lock still on the storage unit. I took the lock when I moved out so it was a lie . I will not recommend hammond to anyone

Évaluation :

1

Trash , TRASH

Évaluation :

5

Everything and everyone was great. No complaints.

Évaluation :

3

Unable to use dumpster created more of a problem with discording things I did not want once clearing out storage unit.

Évaluation :

5

Your representatives at the Uhaul on SW Railroad in Hammond,la were very friendly and accommodating. They provided me a chair and asked if I wanted water or anything while I waited for my pick up.

Évaluation :

4

The owner and her staff were excellent. The devastating hurricaine did very little damage to her buildings. There was damage to my unit but it was minimal. Just some water came into the unit from the roof causing a little mold to grow on my furnature. But with a good cleaning it will be fine. Much thanks for all they have done for me.

Évaluation :

5

The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!

Évaluation :

2

When we started unpacking out boxes there were several roaches in the boxes.

Évaluation :

5

When I enter the environment was very warm and welcoming. The staff treated me very well. I would send my family and friends there way

Évaluation :

1

Fraud account was open in my name and used my credit card that was not authorized

Évaluation :

1

UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can't review something I did not get.

Évaluation :

5

The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgusted

Évaluation :

5

Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank you

Évaluation :

5

Staff were so helpful and nice. Also, very accommodating to me, and other customers. Merci.

Évaluation :

5

your staff at this location is simply awesome!!!!

Évaluation :

1

Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.

Évaluation :

4

The ceiling in the unit was coming down but no water leaks happened.

Évaluation :

5

The staff were very friendly, and were quick to help whenever I entered the store. Great service!

Évaluation :

5

The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.

Évaluation :

5

Great customer service at this location and would refer to family and friends.

Évaluation :

5

I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Merci.

Évaluation :

5

Merci

Évaluation :

5

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

Évaluation :

5

My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!

Évaluation :

5

I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!

Évaluation :

5

Great Customer Service & VERY Clean

Évaluation :

5

Staff is very friendly and very helpful!!!

Évaluation :

5

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

Évaluation :

5

Y’all are so amazing thank you so much for helping me and being so sweet God bless you all

Évaluation :

5

Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.

Évaluation :

2

Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me out

Évaluation :

1

I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.

Évaluation :

4

Overall great staff , if needed will return

Évaluation :

5

The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.

Évaluation :

2

The storage unit was nice and clean but the staff can be extremely rude...

Évaluation :

1

I was put out because my car was over the line wow

Évaluation :

5

Very friendly and helpful.

Évaluation :

3

Employee were rude

Évaluation :

5

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

Évaluation :

5

She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweet

Évaluation :

4

Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.

Évaluation :

2

The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.

Évaluation :

3

While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.

Évaluation :

5

KIND AND EFFICIENT

Évaluation :

5

Thanks for the service

Évaluation :

5

everything an everyone was GREAT, thanks

Évaluation :

1

2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.

Évaluation :

5

The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...

Évaluation :

5

Great service, I would definitely use them again if needed

Évaluation :

5

Awesome experience!!

Évaluation :

5

.

Évaluation :

5

I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.

Évaluation :

4

I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!

Évaluation :

5

Excellent

Évaluation :

5

Staff always professional and helpful

Évaluation :

5

The lady that I talked to on the phone and set my reservation was really understanding and really sweet .

Évaluation :

5

The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!

Évaluation :

3

S.O.

Évaluation :

2

We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420

Évaluation :

5

Very satisfied

Évaluation :

5

A nice facility. Friendly staff. I didn't like that they require you purchase a specific lock for your unit but other than that it was one great.

Évaluation :

5

POOR.scheduled movers after giving credit card, via phone. Went to see unit before the move and told no such unit available . After checking they found reservation and still said nothing available.