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Stacey jCustomer Reviews for U-Haul Moving & Storage of Intown
Testimonials From Recent Customers
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Daniel BFriendly and helpful staff.
william fAlways receive exceptional service from the Manager; Osman and his outstanding team. They are polite, helpful and professional in dealing with customers. I am super impressed and pleased with their overall service.
Raquel SThe mgr The rental staff and usually the return team and crews are great but today the guy smoking the black and mild left a lot to be desired I swept the truck out I did not notice that there were two s man all areas that I could have wet and wiped When it was pointed out I offered to do that I was told I should have done that before I said could I use your mop and a bucket or spray bottle I was told we don’t have a mop Why would we We are busy we don’t have time I know the team here for ever I would clean three trucks for free This gentleman was way out of line
cecil bVery hard to figure out how to do mobile pick up for truck rentals. There aren't any signs there. Unclear where to go to pickup the keys or how to find the truck. Instructions were wrong - I went searching for the truck for a long time and couldn't find it, until I found a staff that said I was supposed to check in with him. And customers should be given advance notice that they need EXTRA documentation, like a passport or lease.
Georgia LThe mobile app needs drastic improvement.
William KThe general manager at this location is an incredible human being , and manager , and by extension brand ambassador. I have been renting trucks from him for over 10 years and it's always a fun and smooth process - it's the best U-Haul facility I've ever rented from.
Noah J | Online Move InEmployee that brought us our rental was beyond rude and actually got into my wife's face threatening her. How this man is employed is beyond me, but I called support and nothing has been done. DO NOT go to this location
Reza JEnsure that all vehicles are well maintenanced and keep your word.
Deborah BI'm struggling with my small storage space , I didn't realize it. I would like to use a different uhaul later for storage again. Thank you for your service
Aleta H | Online Move InNothing…the customer service was great. Please continue with the excellent service
Cartao BI don't like the system with the gas. Very easy will be to get the truck with a full tank and return the truck with a full tank. For the business is good because if you return the truck with less gas- penalty fee but if you return the truck with more gas nothing.
Yuliyan BPick up: All was perfect, friendly staff , answered all my questions , got my van Return: friendly staff, no waiting time
Manfred BMore tie rings inside
Hans DWas excellent service thank you very much
Maurizio M | Expérience généraleVery helpful staff
Thomas FBe professional at all times and pleasant plus smile 😃
REXIE KThe pickup process was a bit confusing, the truck was not prepared for me when I arrived. It was dirty with garbage inside, the dolly I rented was not available and the truck was still parked far into the lot instead of out front, and the right mirror had reflective paper attached to it rather than an actual mirror which was incredibly unhelpful - not to mention, unsafe - when driving and trying to parallel park in the city.
Kirsten DThanks for service
JOHN B | Expérience généraleExcellent customer service! Thank you
Serena LThe Manager Osman was a Godsend. He was polite and answered all of my questions since I was cleaning out my storage unit and ending my contract with Uhaul. I don't know what I would have done without him. The other older Black Gentlemen that worked for Uhaul was not friendly at all. He was actually screaming at me when I asked him a question and I have a witness. I was.never rude to him but he was to me. If I can't ask a question to an employee of Uhaul who can I ask?
YVETTA C | Expérience généraleEverything is good
William DThere were several issues with my experience. First, there was no warning of the extra verification needed to pick up the truck. If you are going to require a secondary contact, photo of passport etc. you need to clearly state that before I am at the location trying to pick up the truck and meet movers. You should also allow people to upload existing photos of their passport or lease rather than only allowing a new photo of it - I have a photo saved of mine but believe it or not did not think to take my passport or lease to the U-Haul location. In addition, I ordered a furniture dolly and utility dolly as part of my reservation a week before picking up my truck, however when I got there neither dolly was in the truck and the attendant said "well of course not they wouldn't be in there". Why not if they were part of my order? They also had no furniture dollies available even though I ordered one a week prior. Also there was a leak in the corner of the truck and it was raining the whole day, so several of my items got soaked with water including boxes of books that were damaged from the leak. Finally, the app is badly designed. It was very difficult to find the option to start the pickup process for the truck - it was hidden under some banner you needed to click to expand. This should be one of the first main options you see in the app without digging around for it, as it's the thing most people will be using the app for. I was also offered a chance to buy supplemental insurance for the rental three different times, even though I already bought it when I made my original order. Continuing to be offered it made it very confusing as to whether or not I was covered.
Andrew II had issues with my vehicle that made it unsafe. The location didn't take them seriously.
Kevin DEverything was good at the counter...I remember the lady talking to a employee outside bringing up the trucks & said she doesn't care for the guy.I see why...he is confrontational...he caught a attitude because I didn't want a truck already on empty. I held back because I know where it would lead.So I won't use this location again.
VINCENT HGet more employees. It was confusing where to drop off a very large truck!!!!
linda aI independently measured the distance I traveled using mobile geolocation apps and found that the truck's odometer more than doubled the total miles I drove from 42 miles to 100 miles. The attendant at the rental parkinglot was rude and unhelpful.
nicholas breturn zone is a bit confusing. I would suggest adding more signs
Hassan AGood people. Took way too long to check in. Over an hour of waiting. Turning truck back in was hard as well. Bad.
Chandler MI have rented U-Haul trucks from three different locations in the DC area. This is by far the best of the three from the perspective of a customer. They're friendly, competent, and remember who you are. One of the best retail experiences I have had. I give them the highest possible marks.
terry sI didn’t know companies this good existed anymore
gabriel g | Expérience généraleFriendly service and great condition equipment
Alejandro KEveryone that I encountered (indoor customer service rep to the workers outdoors at the vehicle return were all uber attentive and efficient! I would highly recommend this location to Washingtonians!
Kanon KThe app is very clunky and difficult to use. It took us 30 minutes to be able to move through the process and get our van. Also difficult to understand how to return the vehicle
Antonio WThe truck wasn't that clean. I could tell that it had been cleaned, but the steering wheel was a little sticky and there was dirt in the middle of the steering wheel. It was affordable and easy, but I would not recommend this experience. Starting the vehicle was also difficult if you didn't have the key in exactly the right place. It felt loose.
Kelly HClean / Affordable / Easy Access / Convenient / Great Upper Management as Well as Hourly Staff Thank you!
Mackenzie L | Online Move InVery quick and efficient, the truck was ready to go when I arrived. Once the typical paperwork and formalities were complete I was on my way. Le personnel était amical et serviable. From the time I got there to getting in the van and driving off was a total of 10-12 mins. Although it wasn't super busy, Def recommend.
Barry pNothing, Sharon was extremely helpful and a delight to work with!
Connie SI would enthusiastically recommend Chris, whose service was out of this world. I had trouble with the lockbox, and Chris immediately came, fixed it, and even dropped the truck off for me at my location, since I was in a time crunch that morning. He went above and beyond and was always reachable. A true 6 out of 5 experience thanks to Chris.
Thomas HCENA IS SO SWEET! I HAVE BEEN HAVING MOBILITY PROBLEMS THAT PREVENTED ME FROM GOING TO THE OFFICE TO UNLOCK AN EMPTY LOCKER. SHE STOPPED BY MY APARTMENT TO PICK UP THE KEY AND MADE ANOTHER TRIP TO RETURN IT. I CANNOT TELL YOU HOW GRATEFUL I AM!
Karen S | Expérience généraleCustomer service was abhorrent - both the sales associate at the front desk and the person in the parking lot were rude, while the man in the lot was openly hostile in a way that made me feel uncomfortable and unsafe.
Jacob GA+
Jorie WThe young gentleman who helped us drop off was great! Wish I got his name. He was very efficient and kind. Great customer service!!
maya rNo improvements needed.
Mary BAlways respectful and good customer service from all the employees.
LAKISHA PThe staff greet me with a warm friendly smile. The overall service was excellent from onsite registration to pick up and drop of the vehicle.
THERESA MThe pick up process was terrible. The mobile app didn't work, so needed to work through the rep at the counter, and the need to call 2 emergency contacts and have them answer was unexpected, time consuming , intrusive and unnecessary . Whole thing took over an hour. While the mobile app pickup is a good idea in theory, it needs to work in practice. Otherwise renting a U-Haul is just as miserable as any other car rental experience (drop off was smooth and easy though)
Albert SPicking up the U-Haul was an absolute nightmare. I arrived at this location around 9:30 a.m. to pick up the U-Haul and was not able to actually get the U-Haul until around 10:55 a.m. I waited in line to be told to just use the kiosk and QR code. The QR code did not work for anyone that was told to do that, so we had to come back and had lost our place in line once we came back. We then waited in line for about an hour again. Drop-off was easy, and the new person at the desk was friendly and helpful. But the pick-up experience took so long and the staff were giving incorrect directions to everyone to use a QR code that wasn't working. I would not rent a U-Haul at this location again because we missed our move-in window because of the delay with the U-Haul.
Melanie LDid not interact with anyone at this location, only dropped off trailer after hours
Victoria PFire the stupid cunt that was there. She was rude and threatened not to serve us until my wife asked her to get her manager.
Michael HThey gave me a truck with NO GAS! I had to fill it up twice. And I got a measly $7,5 gas credit. Unreal. Worst U-Haul experience I've had.
Mark NSimply the best! I really appreciate the team going above and beyond, from supplying last-minute equipment to walking me through the best photo angles to capture existing damage. And reminding me to fold blankets to avoid an extra charge!
Mike MThe U-Haul Self-Checkout feature was a nightmare to use. From the time that I arrived to time that I was able to drive away in my U-Haul rental it took 50 mins. Many of the steps to verify my identity should have been asked of me prior to me arriving at the facility and having to go through the steps of taking my picture, taking pictures of my drivers license and tracking down two of my friends/family members to answer an unsolicited call from a U-Haul representative. If I had known these steps were required, I would have completed them in advance at home rather than outside in the U-Haul rental parking lot. Fortunately, one of the customer service reps, who was great, was able to help me out with the rental but in the end this defeated the whole point of me using the self-checkout option. As far as the U-Haul van I rented goes, the gas was less than what was written down on my rental agreement which I likely returned it with more gas than when I started my rental and one, possible two, of the turn blinker lights were out, which is a safety hazard. I recommend someone should check the lights on all the vehicles before renting them out. In summary, the location and staff were great, the van needed maintenance and the self-checkout option needs to update its workflow for improved customer use.
Mark OThe manager updated the pickup location for the truck to another location at around 7am and my pickup time was scheduled for 9AM. I went to that location at around 9:15AM and was then very rudely told that the truck was sent to the original pick-up location. The message that this change was made was sent to me at 9:24AM. Staff was very rude and acted as if this was my doing when I was not informed properly of the changes. This caused a delay in my move, and I had to arrange then for transportation to the other location to pick up the truck.
Kevin II appreciate the assistance when needed. Great staff. Thank you!
Mercedez M | Expérience généraleDitto message from above.
Abdul-Raheem AVery easy to pick up even in midst of snow the day prior. The only thing that would have been nice is having a radio. Fortunately, I have my iPhone but battery ran low and when i turned it off and tried to turn on the radio, I realized the truck did not come with one.
Pat HGreat service and super helpful at the service counter and in the return lot.
WESTON MThe Uhaul mobile app showed my trailer as already checked in earlier in the day although that was not correct. This caused confusion for both me and the uhaul personnel checking me in.
Eliot MThe on line reservation process was breathtakingly bad. I was promised one location to pick up the equipment only to have it changed last minute. The app did not function well. This is my last time ever using U-Haul.
Thomas SSimple to use and personnel were awesome
FrankS PNo parking was available when I arrived. Had to wait.
J TI was comfortable with the storage space, I always used U Haul when I had 2 move. Thanks much 4 ur business n serve ,have a nice evening n holiday,more power 2 Martin Luther King,( a very great man )
Margaret M | Expérience généraleVehicle check out process is terrible. Employees are rude. Vehicle wasn't marked with number. When I asked for help, I got lectured about how I didn't do anything right.
Michelle MI wish i could remember her nsme .The lady who helped me was top notch. Not only informitive and knowledgable. She was friendly, welconing and very patientwitg me. I arriced all over the place nit lnowibg what to do , or how too do it!! This lady calmed me down she educated me. I walked out if there confident that my stirsge. And truck rental needs had been met in a friendly professtional manner. Merci.
WILLIAM G | Premières impressionsI was extremely stressed and anxious due to my improper planning but the service I received along with suggesting a storage space and helpers was amazing! I am forever grateful.
Aeryk S | Online Move InClean. Professional. Affordable. Reliable. Safe.
MACKENZIE L | Expérience généraleI wish there were more cameras in the parking/loading area. My girlfriend's car was hit, and the cameras couldn't see the license plate or person that hit the car. The staff did let us review the cameras and were helpful.
JUlio C | Expérience généraleIt makes it way harder to store things in the upper units and using a ladder does not easily get the job done. The easiest part was the elevator.
JAYDA M | Online Move InSome of the workers need customer service training.
Joshua E | Expérience généraleI have only good comments about the facility and personnel at the U-Haul location 2215 5th St Ne Washington, DC 20002. I had an excellent experience and will recommend that location to family and friends. Richard Kraus Kraus5of6@gmail.com 202/820-2748 mobile/text
Richard K | Expérience généraleNice clean and secure
RONITA T | Expérience généraleEverything else was well explained except accurate Use of access card to access storage facilities. Communication about use proved so inadequate. There's a general assumption every new client knows the procedure, and staff only ask if you need a card? But having one, without a briefed knowledge of step procedures, definitely subject a client to an immediate state of confusion and delays.
bethwell o | Premières impressionsWas not happy that UHaul changed my reservation from a van to a truck late the day before my rental. Then customer service at the 800 number told me I could park the truck at UHaul overnight if I needed a parking place. ((The place I had planned to park the van would not take the truck.) When I checked the DC area UHauls, none of them would allow me to park. Finally found a place to park late at night. It cost me $100!
Mary B | Expérience généraleIt is ludricruis that y’all can’t refund part of a months rent of we’re out before the next payment period.
Matthew W | Expérience généraleVery clean facilities.
Graham S | Expérience généraleProfessional staff and clean environment!
Samara M | Expérience généraleThe faculty was clean , cool, easy access, someone always around to help, answers phones promptly, carts available. Overall great
Cassabdra F | Expérience généraleI never moved in. You didn’t have what I needed
Katrina M | Expérience généraleOpening hours are a joke. If you try to go there past 7pm you will not be able to access your unit because uhaul trucks will be flooding the road blocking your way into storage entrance. This happened to me and ruined my move in plans. I had to take extra vacation from work to continue the move the 2nd day, I had to find a secure parking for a 10ft truck, which is not something easy to find. I called customer service, called the storage location the day of and then the following days, no one ever replied or heard my concerns. Definitely not a good service or a good location to store belongings becuade access hours are random and unoredictable.
Joseph C | Expérience généraleGreat service
KEITH L | Premières impressionsMy clothes mildewed and I found live bugs in my boxes.
Shiyaun H | Expérience généraleWaiting time to talk to the staff was long
Connie L | Expérience généraleYes ok
Diane K | Premières impressionsI made a reservation online and when I arrived the unit was not available. Instead, I had to completely rearrange my plans and got my stuff into 2 units.
Blake N | Premières impressionsThis was first experience with any storage unit and was overall positive. There was some confusion about check in processes (wasn't sure how to open doors, did not bring scissors with me to cut the zip tie) but the staff were extremely helpful in getting me figured out. Once I knew what to do I had no issues with the multiple times I entered/exited storage unit.
Julie B | Expérience généraleThe short, black cashier brightened my day
Raven L | Expérience généraleWOULD NOT RECCOMEND THIS FACILITY BECAUSE I HAVE REPEATEDLY OBSERVED MEN LIVING IN THE UNITS; ENTIRELY UNSAFE !
Maurice F | Premières impressionsOnce we figured out access, entering codes etc all good. Better more detailed instructions and signage suggested. This facility had two buildings and confusing entries from road, better signage and mention of two buildings in web pages suggested
Michael M | Expérience généraleGood location and nice services
Tiegong R | Expérience généraleThis location was referred to me from someone who used it almost 10 years ago. He raved about the experience. I concur.- Facility was extremely clean! Customer Service was top notch. I'll see them again in May to store my sons items from college..
MELANIE W | Expérience généraleStaff was discriminatory and unhelpful
Kyra M | Expérience généraleI have no experience with other storage facilities to compare this one, but this one was just fine.
christopher s | Expérience généraleThis is a short term stay for my transfer to DC
Darrel B | Online Move InMy experience was great
Darrel B | Expérience généraleI used U-Haul for storage and trucks and equipment when I moved : Atl -> DC DC -> Seattle Seattle -> Chicago Chicago -> DC And I must say that as far as customer service and professionalism and just the whole moving experience goes, U-Haul has it down. When mistakes are made (whether yours or theirs) or things go wrong, they show urgency and help resolve the issue quickly. Everyone at every store and every garage was absolutely lovely. And they were real people, not robots. They all made that human connection and made you feel like they cared and wanted to help. Such a consistently pleasant experience over 12 years or so is the rarest thing ever.
Jonathan L | Expérience généraleEvery U-Haul should be great I know it was nothing but God in the atmosphere both experiences were phenomenal from Baltimore all the way to DC
Mekole W | Premières impressionsA little overworked but helpful
ALVIN P | Premières impressionsThe truck was very old and the check engine light came on while driving for less than an hour, truck was given to us with barely a quarter tank and the AC needs to be replaced as it blew lukewarm stinky air and we could not use on a ⁹⁸° day. When arriving at the storage facility staff was very rude and unhelpful when we arrived an hr before opening we were at the correct place and were mislead by staff of which building to be at then when we asked for help finding unit at the building they took us to, the staff member just walked off and we spent an hour looking for the unit that we moved in online the day before and should have had the lock in it but wasn't ready at all and we had to go back down wait in line to get one. It was incredibly frustrating from start to finish and my worst experience with U-Haul to be honest
Turquoia S | Online Move InThe only bad experience is the young lady at the register told me to register on line. My phone was on 5 %. She let me charge my phone. The Wi-Fi was extremely slow bc of the back by the register. But she didn't want to help bc she got off at 3pm. But the young lady with the glasses short finished helping me. The other lady had to leave. My reservation was for 2 but I got there 2:25 it was a line. Please if you don't have people with patience or customer service represent your company they will lose business.
Carla G | Online Move InGreat place!!
Kimba C | Expérience généraleForgive me for 289 and thank you all for the homeless the best to you all ....thanks I. Alive
james h | Expérience généraleThe manager at this location is amazing! All the staff are extremely professional, kind, and helpful. I will only use this location! The best customer service in DC! UHaul needs to reward Osman for maintaining such an amazing location!
Caroline G | Expérience généraleThe check-in on arrival was a little confusing as there wasn't a sign. Besides this, the process went really well and staff were very friendly.
Peter H | Online Move InThe facility was clean and the staff was mostly helpful, however I was promised one month free when I reserved my storage unit and I never received it. When I spoke with a representative in the office, she insisted that I received the free month even though my bank statements reflect something very different. I was automatically charged every month, with no month free. Shame on UHAUL. I will tell everyone I know to store their things somewhere else. What a rip off.
Claudette T | Expérience généraleThe bathroom in the storage facility was out of order all week which was a hassle while I was moving out. Other than that, a good experience. Merci.
Nikole O | Expérience généraleThank you to Arnessa Smith for helping me. She was funny and helpful.
SELVON W | Premières impressionsIn the past 10 years I've moved from ATL > DC > Seattle > Chicago > DC and used U-Haul trucks and equipment each time. Every single person I've had contact has been extremely helpful and pleasant to do business with. When mistakes were made (whether it's mine or theirs) they were very fast to assist in making things right. Moving is stressful but these people are true professionals that make it easier.
Jonathan L | Premières impressionsI think it's ridiculous that you do not get partially reimbursed when you move out before the month is over. I set my account to autopay, they collected the money on a Monday and I was moved out by that Saturday. I was told that, per U-Haul policy, customers are not partially reimbursed for vacating early, and that Uhaul will resale your unit (that is paid up through the month) to someone else even though they are not giving you the money back for leaving early. That is not a well thought out policy and needs to be stated clearly upfront.
Maryland O | Expérience généraleAwesome service!!!
CORY W | Premières impressionsI would like to see smaller units and reasonable cost. I only have three suitcases to store and to figure out my new life and home here in a nation capitol. Otherwise service was great and look forward to our DC relationship. Merci
Adama G | Premières impressionsThe store manager was very helpful and professional. Some of the personnel were very short and not very informative. But I don't know the names of the ones that were like that. We had to pull information out of them instead of them telling us things we needed to know. They acted like we should have known everything
Bianca H | Expérience généraleThe staff was amazing. This is super rare in DC please treat them well because they were so helpful and kind I will always use this uhaul location because of the amazing service
Caroline G | Online Move InI thank you for the business with this company
donte r | Premières impressionsS.O.
Sydney U | Expérience généraleCustomer service person was great
KEANDRA G | Premières impressionsthey made a reservation for a unit that wasn’t available
Brianna H | Premières impressionsOsmun is the best
pietro s | Expérience généraleThe facility was exceptionally clean.
Diane M | Expérience généraleGive the whole staff a raise! Beyond knowledgeable, friendly and super accommodating.
Candace K | Expérience généraleI was extremely please with the size of the storage unit as well as there being a lock provided.
Jetaime R | Online Move InThe owner helped me. Very professional and highly recommended!!
TARSHA W | Online Move InThere was no light inside the unit.
CARLOS V | Expérience généraleIt would've been great to have more carts available, and to not have to enter my code every time I went in the elevator. Both of these led to me spending way more time than necessary moving things in - perhaps a QR code I scan on my phone would be easier? Everything else was great!
Cooper A | Online Move InThe staff is friendly, great customer service and very clean building. No remnants of rodents !
Erica D | Premières impressionsFrom the day I moved to the day I moved everything was just fantastic. I say they are great bunch of people who are doing great.. floors are clean and they are all polite and friendly.
Dharshana S | Expérience généraleI appreciate the help that I got!!!!
Raenshia d | Premières impressionsAll Staff was very perfessional and polite. Had a very good experience with U-Haul.Thanks to the staff
denise t | Expérience généraleGreat storage facility
porteal t | Expérience généraleI paid for 24hr access but wasn't allowed access after closing.
Mustafa A | Expérience généraleThe rat container boxes should be removed before renting.
Mustafa A | Premières impressionsAccess should be 24/7 for everyone and not just for those who pay $10 more per month. Greed ruins the U-Haul experience.
Patrick M | Premières impressionsThank you...
Barbara G | Expérience généraleDespite me following behind, Mr. O was pretty cool with working with me and allowing to have patience. The staff in the front off was cool and respectful no matter who was there. I hate that I fell behind to leave after so many years. Thanks again to the whole U-haul staff for working with me
TRISTIAN E | Expérience généraleIt was an extremely unpleasant experience. First, I was told upon arrival that the storage unit I reserved was no longer available and that I had to select a more expensive unit. This is something that should have been communicated well in advance so I could better assess my options, including another location. At the very least, I would have appreciated a credit honoring the original rate for the bait and switch. Also, the nearest elevator in the storage facility was not working when we arrived and my movers were stuck on the second elevator (along with another customer) for more than 25 minutes before someone came to get them. As I result, I incurred unnecessary mover charges for the delays and found myself hauling my items up the steps while waiting for both elevators to be fixed and my movers to be freed.
Nakita C | Premières impressionsThe worst experience i have ever have! I was charged a month when i was already out, my card was not saved because i knew i was moving before the month end it and when i went personally all they told me was that i had to send an email ( send it ) no respond.
Oliva Z | Expérience généraleS.O.
UTIBE U | Premières impressionsSomething was broken nearly every time we went. Usually the security system, but also the elevator or the HVAC. The alarm went off at least once every time I was there, and the staff seemed to mostly ignore it since it was so frequent. Overall a frustrating experience.
Rex M | Expérience généraleI have been a customer for several years. Customer service in person and on the phone has been excellent.
JOYCE M | Premières impressionsThank you Tiffany H. for her pleasant customer service.
Shantel D | Premières impressionsExcellent
Larry M | Premières impressionsMouse and rat dropping in unit. Rodent traps in unit but scared to take anything to my home.
Preccious W | Expérience généraleMy items were ruined by a bug infestation and I lost over $2 000 in storage payments for the 2 years I stored there plus the furniture and other items I had stored which were crawling with bugs and some of which were eaten/destroyed by the bugs. They denied my claim because I didn't have the proper insurance but how I was I supposed to know that there might be the possibility of bugs in my unit? I thought they took the proper precautions to prevent things like this. This has been a horrible experience. One employee at the end was really nice and helpful though. She returned my calls.
Frances M | Expérience généraleGO U-HAUL
John O | Premières impressionsCouldn't even help me with getting rid of my locks which I lost the keys for after storing there for months. They'll look for any opportunity to charge the customer extra
MIKIAS W | Expérience généraleThe stairwell isn't accessible. There aren't working door knobs to access the second floor. Also the staff wasn't helpful in removing a pad lock.
Nicholas W | Expérience généraleClean and great service
Bruktayet A | Expérience généraleThe female employee who was mopping the storage facility (building 2) yesterday afternoon (10/27 around 3:00pm) was EXTREMELY friendly and helpful. Really appreciate her!!!!
Christopher W | Premières impressionsThis U-Haul establishment was great for my needs of storing some belongings for a short term while selling my house. The employees were always courteous and helpful. I would definitely use this facility again for storage, truck rental, or packing supplies.
Bradford J | Expérience généraleEverything was perfect, the only thing was your staff was awful no customer service just straight ghetto mentality and that was the only thing I didn’t like
SANDRA C | Expérience généraleVery helpful and courtesy
Dwight G | Premières impressionsThis location consistently makes up where all the other locations lack. Best location in the DMV
Ronald H | Premières impressionsExtremely long lines, to ask a question because for some strange reason folks don't answer the phone at Uhaul. The facility definitely needs a good deep cleaning of floors, bathroom, an a few coats of paint. Why move the trash can from outside?
davita m | Expérience généraleYoung woman who helped me was fantastic. She set up my contract and personally showed me to my unit, making sure I knew how to access it. Best service I've ever had at a UHAUL.
Lee V | Premières impressionsKeep up what you’re doing is working
RANDY D | Premières impressionsStaff very professional Osmam Very above and beyond Service
Debora B | Premières impressionsI prefer this location because the staff and manager are very nice.
Cydonie F | Expérience généraleManager Osmond was most accommodating when we first rented unit in May 2013. The staff has been helpful and this location is convenient. Kudos to this location's manager Osmond ( service oriented ALWAYS). The location is well kept and clean. Thank you Loyal customer, Frann Robertson
Frann R | Premières impressionsBeing a first time customer, the staff was very helpful with all the questions, that were asked. They made the transition of relocating mush easier.
Warlene C | Premières impressionsbon
Crystal L | Expérience généraleGood service good people
derrick r | Expérience généraleThere is great confusion when moving in and out. No one seems to have a sense of responsibility for issues as they come up.
Louis S | Expérience généraleI had no problems
Ronnie R | Expérience généraleJenay was very personable, considerate, and friendly. She really was accommodating to my needs and helpful with the move-in process. She deserves a raise IMMEDIATELY.
anayah g | Premières impressionsI had a pleasant experience from start to finish. The employees were very helpful.
cherie d | Expérience généraleI completed the online move in process and called the location to purchase 24/7 access since I had to move in after hours. When I arrived at the location, the code that was given to me did not grant me access to the facility even though they said I would have 24 hour access. I tried calling the general manager but was sent straight to voicemail every time I called. I eventually was able to talk to customer service but they informed me that they couldn't do anything except try to contact the general manager of the facility. I was not happy with this response so I asked to speak with a supervisor. After telling the customer service agent that I wanted to speak with a supervisor they put me on hold and then came back and asked me to try the code again. It worked. Something occurred behind the scenes after I had to literally ask for a supervisor to get anything to happen. My experience with U-Haul recently has been extremely disappointing and has required way too much effort to make using their services worth it.
Charles E | Online Move InExcellent service and very good spirit and attitude from staff
Joyce B | Premières impressionsThe elevator was not working in the building
Rashmi J | Premières impressionsThe staff was over-the-top friendly and extremely helpful. They worked an hour over closing time to assist everyone. Very impressed!
lisa w | Premières impressionsThey made me buy these special locks for my unit, then when i tried the key for the lock, it wouldn't unlock it. I called them to cut the lock for me and they refused, they lied to me and told me they don't do that anymore. So when I opted to cut my own lock, i stead of paying for a locksmith, they got upset with me and decided to cut my lock for me, after they told me they don't do that anymore. Also one of the storage units was filled with webs and spiders and there was a water leak that destroyed my mattress, causing me to throw it out, an expensive mattress. It also rusted out my workout metal equipment. My wife and I experienced lots of attitude from these people from day one, from several different employees. Would not ever recommend this place to anyone.
gilbert R | Expérience généraleTheir system was broken so they couldn't complete the rental process for me. I had to complete it on my phone. Then, my access code wouldn't work and they couldn't fix it because the system was malfunctioning. Then, all of the elevators were broken so they had to change my unit to one on the first floor because there were no elevators that we could use to access the other levels. And because they couldn't get my access code to work, I had to have someone stay inside the building at all times to trigger the automatic door so we could re enter the building to fill my storage unit. The staff were helpful but the facility is so poorly maintained to cause all these problems. Overall, an hour of my time was wasted after I had spent 10 hours in 90 degree weather moving and loading my truck. I would never choose to use u haul storage again after this experience.
Danielle J | Online Move InWe were not given clear instructions for moving in since we also had a big moving truck to maneuver. This was not taken into consideration. Also the elevator was broken. The security alarm kept going off too which was very annoying.
Lili W | Premières impressionsIf I had to give you a whole a number it would be 12
Aaron C | Expérience généraleThe customer service agent went over & beyond her service, I appreciate her.
Renata M | Online Move InThe whole process was seamless.
cherie d | Premières impressionsOnce the unit was vacant, my credit card got charged. I called to ask for the charge to be canceled. I was only sent a receipt of the charge. So, I follow up again, and said that the unit is vacant, send the refund to my card! Then, in the follow up, they were like, "Oh it's been refunded!" I was like, well, "send me a receipt of the charge being refunded!" Then they did. Real talk, if the receipt of the refund was initially sent, then I wouldn't have made multiple stressed out phone calls to ask for the refund receipt. Just saying. But other than that, everything was super clean, really nice, nice staff. It's a Uhaul.
Catherine S | Expérience généraleI'm like U-Haul it's convenient for me to get around or get to and a future wise I will still the under U-Haul I'm with my bill to get a little lower in the future or a discount if I can get one thank you God please have a good weekend 🙏 🙌.
Anita W | Premières impressionsWe got stuck with higher level unit and were showed a metal ladder in the office that appeared stable. When we brought our stuff in, however, we discovered the metal ladders near the storage unit were very rickety, unstable and open ended. If was very dangerous for the men involved in the move and we were just lucky no one got injured. Please please to the management, examine each ladder and try to climb up them with a box and a mattress and see how you do, then put two people on the ladder hoisting stuff and see how it goes. Very disappointed and planning to do negative reviews in multiple social media locations if my concerns aren't responded to.
LAURIE A | Expérience généraleWas better 3 years ago butileft for general manager threatened me and used racial remarks against me and told a disabled could only be allowed at I haul for only 15 minutes a day.This is embarrassing
Aggrey M | Expérience généraleVery helpful and friendly. Explained everything very well.
Monty M | Premières impressionsJay (sp) is delightful and made my renting process easy and enjoyable!
bonny k | Premières impressionsThis storage place was very easy for me because I didn't have to go from one U-Haul place to another.this was very better to get everything in one spot. the people was nice very pleasant I never had a problem. yeah I will recommend friends. I have already recommend friends to this storage place .I didn't know anything about. thank you so much P.S . do I get any money back for Imoved out early.
JOYCE D | Expérience généraleThe only reason I said no to the access hours is because the building I have a unit in isn’t 24 hours yet and I really need access to my tools around the clock due to my field of work.
David P | Premières impressionsEverything was easy except for finding the storage space. The number I was given(10476) and the number of my unit does not match the number on the site maps (10479) it was very hard to find the unit.
Jeremy C | Online Move Ingot charged an extra month after moving out, the staff were INCREDIBLY unhelpful and checking out equipment was difficult at every turn
Andrew M | Expérience généraleMice urine and rodents were all in my storage unit which severely damaged my items stored. The unit was wet and caused my items to have mold grow on it despite me adequately wrapping furniture in plastic, the furniture still ruined. I will NEVER use this storage or any other UHAUL location storage again, totally disappointing and an unhappy customer.
MONICA D | Expérience généraleThe staff was always friendly, courteous, and helpful I appreciated that, some customer service reps and staff that I have had the pleasure to deal with were not They even called me Ms Toni and asked me if I needed help to my car with a box Thank You Again 🌹
TONI T | Expérience généraleThe Manager was very helpful and attentive
Stephen M | Premières impressionsThis is a nice U-Haul location. The employees were friendly and helpful, and the storage facility is clean and well maintained.
Edward O | Premières impressionsExcellent,helpful and knowledgeable staff! We came in with last minute plans and the staff took very good care of us and took away our stress! Special shout out to George! We don't see customer service like George a lot,he's superb and very courteous! I hope the company knows what a gem he is!
Fana H | Premières impressionsShawn Freeman was very professional and courteous she helped with all my needs it made me feel comfortable job well done
Adriane K | Premières impressionsVery friendly and professional
Bianca H | Premières impressionsVery friendly and helpful staff. Facility is clean and well lit. Easy process for truck rental. I love this location. Keep up the good work everybody!
CHEVELLA M | Premières impressionsTook very long time they were polite and helpful but everyone was new and it took an hour and a half just to get everything t simply because they didn’t know where the storage containers were
Andrew M | Premières impressionsVery professional and pleasant staff.
RAENELLE Z | Premières impressionsNeed larger storage
LATAMRA T | Expérience généraleOverall, this is a very nice facility. My unit is in the new building which is super clean and modern, so that was really nice. But the online check-in process was a mess. I checked in online the night before and got my unit number and access code, but upon arriving to the facility, found it very unclear as to how I actually access my unit. There were 3 call boxes on the wall with no indication as to which one I needed to use. When I tried the call box that seemed to be the correct one, I got a message saying "access denied, not checked in" even though I already checked in online. Thankfully, the employee in the office was a HUGE help as she walked over with me and showed me that I first need to "check in" again by entering my access code into a different box, then needed to dial my code in again at the main call box to actually open the door. There were zero signs or placards that indicated this on the wall, so I would have never figured that out. She then walked me over to my unit only to find that it wasn't ready for move-in. The facility padlock was still on the door and the free disc lock that was supposed to come with the unit was not inside the unit. The funny thing is, I had already purchased a disc lock at the location I picked up my truck from from because they told me (incorrectly) that a free one does NOT come with my unit. The wonderful employee yet again took care of me and made sure I got a refund for the lock I had purchased earlier. So in other words, had I relied on the online check-in process and arrived at the unit after the office had already closed, I would have been TOTALLY screwed because I absolutely would not have been able to get into my unit. Again, the very friendly and helpful lady in the office saved the day for me, explained everything, and got me all squared away, so the overall 4 star rating is thanks to the great staff and the fact that the condition of the facility and unit is really nice. Everything would have otherwise been smooth but it appears there is serious lack of coordination and communication when checking in online (I had similar problems when I went to pick up my truck at another location despite already checking in online and opting for mobile pick-up). If the office/store weren't still open, this could have been a total disaster that would have left me stranded. Shout out to the wonderful staff member that took initiative to get me all squared away. She turned a frustrating experience into a positive one.
Aaron H | Online Move InExcessive water leakage at container 1326. The requirement to buy their lock for the container is unacceptable. Paid for the month of September and terminated the contract on 17 Sep without prorated credit. This is also unacceptable. Please rectify these issues.
KEVIN T | Expérience généraleI loved the staff at this U-Haul location!! Everyone was very friendly and helpful. Any issue that presented itself that day was well taken care of. I will definitely recommending this location for future moving and storage needs.
Whitney B | Expérience généraleI stored my belongings here for 8 months. The only downside is that I was not aware that there are units stacked on top of one another. Be sure to clarify where your unit will be before deciding on a unit. Otherwise, the facility is clean and well maintained.
Raullo E | Expérience généraleNo assistance in getting. My lock off. I prayed some 2 hours. An. Banging. On the lock finally opened on help from. Staff told me call a lock Smith 125 for a 10 lock
Ralph T | Expérience généraleTook awhile to find reservation even though I signed up online. Lots of paperwork that I could have done online. In the past, I've done everything online and it was much easier.
ANDREW M | Premières impressionsThe power outage on 8/15 caused me to incur a $200 change from the moving company I hired to assist with my move. Previous storage facilities I have worked with who have promised certain access hours have a generator in case utility outages occur. I understand the utility caused this outage but the storage facility is ultimately responsible for customers being able to access their belongings during the days and times as promised in the customer agreements. I was extremely dissatisfied with how this outage was handled by UHaul storage.
Margaret T | Expérience générale.
shontell b | Expérience généraleUpper floor storage is hard to operate. It would be great to have an easier access to the storage, such as a small elevator. The storage room was not supper clean, has a strange odor.
Lucia D | Premières impressionsWhen i arrived, i was told that i had a reservation. But when i when to pick up my van, the attendant said that it was not there and i would not have one. I didnt understand how i could have a reservation and yet still not have a van waiting for me.
Jakob B | Premières impressionsVery good customer service. However, the wait time is really long. The other thing I'd recommend addressing is the loading area. I've never seen anything like it-two parking spots for access to hundreds of storage units? That truly blew my mind and made for a very long and chaotic move-in.
CHRISTOPH V | Premières impressionsIt was difficult to see the inside of my unit, 751, there was no lighting.
monya j | Expérience généraleAll of the staff were very professional, and made the process seamless and easy, especially the employee Jerome. Jerome was very accommodating and very knowledge. He represented himself, the management, and your corporation with exemplary distinction. Jerome deserves a raise.... Walter Lewis 202-491-5970
Walter L | Premières impressionsMal atendido en ese local
Eris G | Premières impressionsCall center lies to get your card info
brandon h | Expérience généraleI was called numerous times to the point I felt harassed, even though I paid for my unit for the entire month. I moved my things out and had two weeks left to sweep the loose items out so I wouldn't be charged a cleaning fee. Even though they received their money, they wanted to close out my contract before time so they could rent it out to someone else, without refunding me any money for the days I already paid. Basically double charging for the same unit. I will NEVER use them again for a storage place. Too many other companies give better deals and better customer service. The customer service at that particular UHaul location was horrible.
Leslie V | Expérience généraleStorage unit themselves the floors are too dirty other than that all my experiences with U-Haul has been good
DIANE W | Premières impressionsMy. Movers gave me my. Keys. But forgot to put. The lock on my lockers ill be there today with the lock please make sure all is OK could you put a temporary lock on the. 2 lockers until I get there thanks
Ralph T | Premières impressionsElevator not working
nyabonyi K | Expérience généraleManagement and maintenance of the facility was fine, but overall this wasn't a convenient location to store things, nor was my unit optimal being on a second level. It's perfectly fine if you are not picky, but if you want to be able to easily access your things, you're better off going somewhere that has outdoor drive-up units.
Sarah D | Expérience généraleCall centers lie and give false info to get your information
brandon h | Premières impressionsThanks to the staff I was able to move in even when the elevator was broken, they where helpful and work in solutions around my needs.
Edgar Y | Premières impressionsThe person who booked me the unit didn't give me a big enough space so I had to rent another unit. I had trouble with the lock and had to buy an extra lock. I didn't like that the unit was upstairs. I gave the experience a high rating only because Tiffany Harrison was so helpful at the place. If not for her I would have rated the experience poorly. Also, I was told I would get a month free, rented the truck and only need storage for 6 days. However I was charged over $110. That's on top of what I paid for the truck. Someone should look into my charges.
Karen A | Online Move InTiffany is great and she needs a raise
TAKIESHA D | Expérience généraleMerci.
Chayla S | Expérience généraleMinor issue with DC staff caused me to escalate to the ombudsman before I was allowed to qualify for special offer.
Jason L | Expérience généraleThe facility smelled of urine.
Gary R | Expérience généraleGreat service!, I got all the help I needed
Brandon G | Premières impressionsI’m satisfied
Elisa G | Expérience généraleExcellent Service! I would not go anywhere else. Loving this Place!
PHYLLIS J | Expérience généraleI have used uhall before, nice clean, nothing happened to my stuff. Staff excellent customer service. Manager very polite. Merci.
PHYLLIS J | Premières impressionsYou should have access 24/7 without having to pay extra
jorge a | Expérience généraleExcellent customer service and very understanding. This is the second time I have used this facility and I recommend them highly.
VERONICA G | Expérience généraleTina and all the team was so friendly and professional.
KEVIN B | Expérience généraleI was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.
karyn r | Premières impressionsTiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!
Benjamin R | Premières impressionsThe truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.
Abigail N | Premières impressionsI moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!
Terese J | Expérience généraleOverall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.
Jameeley P | Expérience généraleWhen I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.
Camellia P | Expérience généraleThe customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I've had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, "It will be a minute" and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.
Katrina D | Premières impressionsThe general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!
Stephen M | Premières impressionsThe only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock
alegra a | Expérience généraleThe general manager was very unprofessional. Customer service skills were poor.
Marcelle B | Expérience généraleStaff were very friendly, helpful and informative.
CARLOS A | Online Move InI would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Merci
william f | Expérience généraleThank y’all for everything
Andrea W | Expérience généraleThere were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36" uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don't feel comfortable going to my unit so I'm turn will prob relocate to a different site in three months
Christina H | Premières impressionsIt makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.
Samuel H | Premières impressionsThe general manager is a scam artist.he will try to charge you more anyway he can
Anthony d | Expérience généraleExcellent service à la clientèle
Kimba C | Online Move InAlways kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.
mesdara a | Expérience généraleeverything was fine.
Adam G | Premières impressions1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.
Andrew M | Premières impressionsService was great and I never had any issues. The storage unit itself, however, was very small for the price.
patrick m | Expérience généraleYou made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn't,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.
Ron W | Premières impressionsStorage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne
Dale W | Expérience généraleMy experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.
EMMANUELLA L | Expérience généraleHad a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.
darnita a | Expérience généraleThe staff member was cheerful, knowledgeable, and answered all of our questions.
Jean M | Premières impressionsU Haul is an excellent company.
KATHY W | Expérience généraleHad everything I needed to assist in my move. Helpful staff.
Sharee M | Expérience généraleThe young guy at the counter was new but was still quite professional and friendly.
Sharee M | Premières impressionsManager was very helpful, extended great customer service.
TRACIE W | Premières impressionsOsman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.
sukari n | Expérience généraleNo flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they're quick to charge late fees after 3 days. Many not friendlY.
Drew W | Expérience généraleI thought it was a great place for strorage
Harold S | Expérience généraleGreat help and service
WILLIAM S | Expérience généraleThe manager was pretty ineffective and cost me an extra $230!
RaMond T | Expérience généraleFriendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.
Katie B | Expérience généraleI must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special
sylvasti v | Expérience généraleOne thing that can be fixed is extra staff on weekends. The line is way too long.
SAMUEL C | Premières impressionsGreat storage unit and convenient
aziza d | Expérience généraleVery friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.
Jennifer W | Premières impressionsTime of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.
rachel t | Expérience généraleThe staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!
MIRIAM S | Expérience généraleManager is the rudest man I've ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.
kelechi i | Expérience généraleI didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.
carroll m | Expérience généraleNo one answered the phone. It is a waste of time.
JOSE P | Expérience généraleI did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great
Jennifer J | Expérience généraleThe staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.
Miriam H | Expérience généraleI reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.
Bobbi M | Expérience généraleI'll never deal with uhaul again.
Eugene M | Expérience généraleThe service was great and well secured facility.Thanks the service.
Howard P | Expérience généraleThe manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!
RaMond T | Premières impressionsVery easy and helpful.
Marian B | Premières impressionsThis is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.
Dan O | Expérience généraleAlways willing to help there customers,, I will use this facilitie again
michelle b | Premières impressionsGreat service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.
RONALD H | Premières impressionsThe management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker
ASHTON M | Expérience généraleService was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service
Harold S | Premières impressionsService was great and easy thanks so much
iesha h | Expérience généraleCustomer service was patient clear and efficient.
Bernadette G | Premières impressionsGood experience Osman is great to work with! Excellent customer servicing! T. Vaughn
Tracey V | Expérience généraleThe manager at this facility was especially helpful and friendly.
Andrew C | Expérience généraleThe person at the counter that helped me with my move today was rude and seemed as though she didn't want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.
PAUL S | Premières impressionsThe entire team was very helpful in the transition of my items from one unit to another.
Drew W | Premières impressionsStaff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.
dominique b | Premières impressionsOsman you run a great storage center. Thank you for always being so kind when I was in!
Elizabeth C | Expérience généraleTy
yolanda b | Expérience généraleI will recommend your facility to a friend
Willie G | Expérience généraleService was nice customer service was polite I didn’t have a long wait and everything was quick and easy
Georgetta E | Premières impressionsThe Agent,was,kind , patient,and very professional
ann w | Premières impressionsAll worked fine. Staff was competent and helpful even though generally icey.
Thomas H | Expérience généralePositive experience and streamlined efficiency.
Alesa A | RéservationNo problems everything was handled well
norman s | Expérience généraleIt was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up
pamela h | Expérience généraleThis is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp
RAQUEL R | RéservationU-Haul SUCKS
Roland R | RéservationTHEY WERE VERY HELPFUL. THANKS
Michelle C | Expérience généraleI was very pleased with the customer service and facilities.
Susan T | Expérience généraleI had a great experience working with this Uhaul. Super helpful and extremely convenient!
Jason T | Expérience généraleEasy access to units, elevators were helpful, and customer service was splendid!
Alesa A | RéservationEverything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.
Anthony U | Expérience généraleGreat staff
JEAN B | Expérience généraleThe phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.
JESSICA L | Expérience généraleMy experience was A-one outstanding, and uncomplicated. Keep up the good work.
minnie h | Expérience généraleI mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .
Antoinette M | RéservationEveryone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0
JOHN G | RéservationGreat People. Very Helpful
charles I | RéservationThis facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.
JANICE L | Expérience généraleAucun
Samuel R | Expérience généraleI received a receipt for a refund which still has not been actioned after 3 business days. What gives?
Matthias S | Expérience généraleAll is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.
CARYN B | Expérience généraleHas rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.
ANTHONY B | Expérience généraleOverall fair
Yordanos T | Expérience générale