Customer Reviews for U-Haul Moving & Storage of Jersey City

Évaluation :

5

I wish the line moved a little bit faster, but that's a very minor complaint I have.

Évaluation :

5

Professional and helpful

Évaluation :

4

Établissement

Évaluation :

2

Wait time was long and the attendant was helping two people at once. The vehicle had a very disgusting smell in it almost as if there was urine around. The seats and rear weren't clean and to top it off they charged me a cleaning fee.

Évaluation :

5

Nothing I can say, the customer service or your receptionist name Irene is very nice lady.

Évaluation :

5

Greta staff

Évaluation :

3

The front desk and parking lot staff need to say "Hello" when servicing customers. Also, when I pay for something I want to be sure I get it and that if not, an apology and offering to correct the mistakes be made. The customer service could have been better.

Évaluation :

5

Everything thing was great.

Évaluation :

5

Wonderful Service, very helpful!!

Évaluation :

5

Good service

Évaluation :

5

Everything things is workig fine in this location.

Évaluation :

3

20’ truck pulled to one side, hard to drive long distance

Évaluation :

5

We're all good. You don't need to improve

Évaluation :

5

S.O.

Évaluation :

5

N.D.

Évaluation :

5

Nice people excellent work

Évaluation :

5

Made a difficult transition that much more seamless.

Évaluation :

5

No issues with either pick up or drop off.

Évaluation :

5

I have never used U-Haul moving storage or van or movers before. Thank you so much for making my experience so much better. I have had seven spinal surgeries in the past 1,5 years and I have difficulty lifting boxes. i can lift small boxes. i needed the movers to help me move down my apt stairs. i am lucky you have the push carts to help me move my stuff from the van i rented into the locker. i still have physical issues. however, how your facility is set up with the garage doors and everything made my move so much better. the staff & management are wonderful at the Jersey City NJ location. it was a great experience. again, thank you so much!!

Évaluation :

2

It took me about half an hour to get my equipment off the line, because it was blocked by another pick up truck that was returned i guess over night.

Évaluation :

5

Excellent

Évaluation :

3

I was over charged for no reason.they charged me 25 dollar cleaning fee.the van was I same condition I got it in.

Évaluation :

5

Everything was smoothly and personal very attentive

Évaluation :

2

For the 10' that I rented it was below decent. EXTREMLY upset with the price 40 miles we're not driven on that vehicle

Évaluation :

3

Received no blankets

Évaluation :

4

I always try to get the lovely woman who works there, she is so knowledgeable, quick and very nice.

Évaluation :

5

Great knowledgeable workers

Évaluation :

5

The Wonderful Woman who helped me at the desk was So Professional and Very Nice one of the Best Customer Service Experiences I've had in a while with how things are now a days. If I had a Company I would definitely want her as a part of my team!

Évaluation :

5

Good service

Évaluation :

1

Unfortunately, the truck we rented had a hole on the roof and it rained a lot, therefore, all the boxes with clothes got wet.

Évaluation :

1

It took forever to pickup the rental. Counter personnel were disorganized and seem to lack any sense of urgency when it comes to servicing customers. Upon return, I was also charged for fuel even though I put gas in it down the street before returning it. I have the receipt. I tried to let the counter personnel know of the fuel meter malfunction and was quickly ignored.

Évaluation :

4

You should have parking for costumers. At least for those that are renting for a few hours. It was bad weather ...

Évaluation :

3

The customer parking was small and we got parked in.

Évaluation :

3

Better communication with your customers

Évaluation :

3

N/a

Évaluation :

5

The best place to rent a trucks 🚚 👌

Évaluation :

5

They were very professional and treated me very well

Évaluation :

5

Great service from the moment I remove the ban and at the end everyone, very attentive, very helpful, there is nothing to say other than thank you for renting me your very good product. The only thing that can be recommended is to change the oil and fill the gas tank. I basically gave them extra gas. I would like that gain to be considered a tip for your employees. Merci.

Évaluation :

3

No parking for a car

Évaluation :

5

N/A Very helpful.

Évaluation :

1

Truck was great. Front desk staff was great. Jose the manager needs some work. He wouldn't let me park my car for 3 hours in their very large lot and made me walk half a mile each way, twice, in the snow along a busy highway to find parking for my car when other people were clearly parking at the facility. It ruined my sneakers. It was a total safety hazard. I almost slipped and fell. I had to park in a sketchy area. Wrong. Please replace my sneakers!

Évaluation :

4

Test your batteries

Évaluation :

5

Just of they could clean the windows a little better specially the windshield

Évaluation :

4

I reserved a 10 ft truck in Bayonne for an in town move. Only 9 block distance between moves. On the morning of the move I received a phone call that the truck was not available in Bayonne and that I had to pick up a truck in Jersey City. The change in reservation resulted in approximately 18 miles. This was unfair to me to be charge extra $1,99 per mile. I am a 69 year old woman with limited resources. The clerk in Jersey City was very pleasant but could not make any adjustments in the charges. Please take the extra miles into consideration and adjust my bill. It would be greatly appreciated. Merci

Évaluation :

5

excellent

Évaluation :

5

I love this store, everyone is friendly and works hard. Obviously management takes care of their employees well. The van I rented was clean and ready to go.

Évaluation :

5

Buen servicio

Évaluation :

5

For me it was excellent good services

Évaluation :

5

I was disappointed in turn in process. It was late Sunday night turn in. I did not take pics as it was late. I had truck for 4 hours and was charged twice for CDW and a 2nd day. They ultimately credited but had to argue for credit. They credit for $45- which I have not seen yet.

Évaluation :

5

The location is very hard to get to and navigate to using google maps and fighting heavy traffic. Otherwise, the personnel were extremely helpful and friendly and the check in process was fast, courteous, and easy.

Évaluation :

2

The truck was out of alignment. It was easy to oversteer as tires on front wee not good. This made the drive extremely hard especially with load in the back.

Évaluation :

2

I purchased a hitch in the summer of 2021 at which time this location also installed the electrical connection for the rear trailer lights. I rented a trailer once, maybe twice since the installation but the trailer lights no longer work and are no longer under warranty. Service manager vaguely said the wires are worn out and old and need to be replaced. I explained they were barely used and were not old. Didn't matter, they wanted to pull out all the old wires and reinstall new ones. I went with it having no other options due to timing. Cost was another $175. At least a discount would have bought some goodwill from me.

Évaluation :

5

Nice is service and staffs are excellent

Évaluation :

5

Better mile rate on weekends

Évaluation :

5

Updated on mileage?

Évaluation :

5

You are the best keep doing what u doing

Évaluation :

5

I love that this facility is always clean whether you are renting a truck or a storage unit. The staff are helpful and polite. The Manager is respectful works to help find the best solution to you. Thank you all.

Évaluation :

5

I have good experience with the company In and out fir 20yrs + with uhaul storage our the staff the nice and very helpful people, very friendly and helpful, thanks for service, Mrs mafory Clark

Évaluation :

5

The manager is very helpful. I would rent again. Manager is very knowledgeable and professional.

Évaluation :

5

The one I visited was at the Tonnelle av in jersey city and I can tell the service and the experience was great!! The vehicle was in neat condition and I could not believe I moved some of my stuffs myself just renting a vehicle with 77$ dollars including the gas I put in..

Évaluation :

5

An associate therE was able to slice an new cable connector for to get our trailer light working for our return home. Much appreciated, unexpected service.

Évaluation :

5

Everyone was very helpful with any situation happening at the moment. I love the service and the staff that work here. All stars, every one of them!

Évaluation :

5

Thank For Your Service .

Évaluation :

5

I would recommend u haul to my friends

Évaluation :

5

Manager was very professional

Évaluation :

2

Advertised 1month free storage with truck rental. However, required payment for 1st month. So no free month. Booked 1st floor storage, but it was actually up stairs. False advertising and bad deal.

Évaluation :

1

HORRIBLE experience with a second & third storage unit. The staff on site was NOT helpful. One day prior I was told first 30 days were free. On the day of move in, no deal existed. The GM of the site NEVER answered an urgent texted. He NEVER responded or followed up. I can't wait until I have a new storage site secured so I can move out from this facility. Truly horrible experience.

Évaluation :

2

They have their property equipment trucks and U-Haul vans occupying spaces paying customers can not move their cars into for off loading and on loading personal effects. Poor MANAGEMENT

Évaluation :

5

very helpful,

Évaluation :

2

Poor customer service from Jose nunez

Évaluation :

3

Made reservations 2 weeks ahead for storage not knowing what I need I explain to the staff I hve 3 nice size bedroom kitchen living nice size bathroom he says ok u need the huge 3 bedroom with extra space ok with the 26 ft truck in I ask for first floorok all was good on the day to pick up truck was fine no gas but ok get to the storage room was 10 by 10 oh heck no in wasn’t on first floor so we had to pay extra for the next storage room place need to understand extra money u really don’t count on spending on a budget is a no Jon plus paying people to love you

Évaluation :

5

Mr. Jose Nunez was the best!! He was so kind, patient, and accommodated my need for a location change to another U-Haul storage facility in North Bergen. I really appreciated his professionalism and helpfulness.

Évaluation :

5

My only issue was the email said access is 5am but employee told me it’s 6am after I sat in my U-Haul waiting for over an hour

Évaluation :

5

It was great how simple it was to rent a space and the truck at the same time. Prices were better than the other competitors in Jersey City. Location is a little awkward, but worth the trip. Good to see UHaul stepped up 

Évaluation :

5

I truly appreciate U-haul for the service and courtesy that they give when in need of assistance. We have been using U-haul (Tonnelle ave) for eight years, and will continue to this facility when we need them

Évaluation :

5

Excellent service and friendly staff I wish you the best Thank you

Évaluation :

5

I love this location and all the staff members there! They extend themselves to make sure you feel safe while securing your items. The staff are all respectful and the place is spotless. Thank you all so much!

Évaluation :

4

Access should be 24 hours as we do not know when we will need something in it. Further, you should not have to ask permission for your property and paying for it. The staff leather did not notify the supervisor or the Supervisor failed to return my call regarding the price increase.

Évaluation :

2

Yesterday, during my move-out, we discovered that someone had tried to force their way into my storage area. The steel door hinge was severely twisted. We struggled to get the door open. Once opened, we were unable to close the door again. Luckily the U-Haul lock did not break and the thief had been thwarted. This hinge damage was significant enough that any security guard walk through should have easily detected this. I was deployed overseas since 2018 and I had not been to my facility since then, so this damage could have occurred anytime in last three years. Back in 2017, during your flood, I had other issues. UHaul cut my locks and removed and discarded two supposedly water-damaged queen-sized mattresses (without notifying us}. We only discovered this loss after doing our own inventory of the storage areas, shortly after the flood. These two mattresses had been encased in solid plastic bags, so we were surprised that there might have been water damage. But since Uhaul had discarded the mattresses and we were unable to see the damage. Although I have been a UHaul Tonnelle customer since August 2013, I would not be able to recommend the U-Haul Tonnelle facility to my friends due to these security issues.

Évaluation :

1

Jose Nunez is a rude manager. They took off my 2nd lock, because they recently created a one lock policy, which is no mention in my contract. Their customer service is a garbage. I tried to get to storage after hours at 10,1 p.m. (I did checkin the same day before) they did reject me, despite there were 2 more storage residents who were late as well. Storage is infested with rats, they have lack of sealing it to make rodentless. Every floor has a rat poison, so there is a chance you would have died rat inside your unit. I wish manger would be Alex Green, it was way better experience 1 year ago.

Évaluation :

5

Mr. Nunez was a great help. Very professional and great customer service. I am very pleased with his assistance

Évaluation :

4

Jose was very helpful & quick after the longest ride back to NJ from FL. He made the transaction smooth and very nice

Évaluation :

5

The manager were always great

Évaluation :

5

The uhaul is the best company best people I would definitely recommend thank you uhaul for taking good care of me

Évaluation :

2

- unit availability is marked as 5am, we got here at 530 and the driveway was completely blocked in by uhauls dropped off over the weekend. They told us that it would be ready by 7. We came back at 745 and it still was not cleared. I had to ask two people for help with getting it moved, which took another 15 minutes. - Our unit did not have a key inside, and had two rat poison traps - We were accused by a small older man of dumping trash that was already there when we arrived this morning. I said, that is not ours and he continued yelling at me and said he would go check the tapes. He checked the tapes and saw it was not us, and did not apologize. Moving is stressful enough, absolutely do not come here.

Évaluation :

5

Jose was definitely a huge help we need more people like him customer service A1

Évaluation :

5

The entire staff was so helpful the last two months that my belongings were stored here. From rental of equipment to the storage facility, staff went above and beyond to make sure my needs were met.

Évaluation :

5

The manager and staff were great. People were really helpful and also responsive.

Évaluation :

5

Need help from the staff at orange City NJ U-Haul Check-in. Need to retrieve a personal key that was on the truck key ring when I put the keys in the drop box last night. My phone number for the rental is 206-665-4498. Please have someone there to work with me to recover my personal key.

Évaluation :

5

I think we should have access to our storage units till 9pm

Évaluation :

5

No matter when I called or visited the U-Haul facility on Tonnele (maybe misspelled ) I always had a great experience. Phones may have taken a moment to answer but there was an apology for it and the CS was great. But ONG they were always crowded. So I guess that would tell you something about their business. I'm glad I rent my vehicles and storage unit at this facility. Thank you .

Évaluation :

5

All staff was so helpful and accommodating. Having moved from California to the area and needing to get things unloaded into my storage unit, the unit was a bit too small and had an obstruction in it that made it smaller. The staff was totally helpful in getting me a bigger unit without any hassle. The units are clean. The only suggestion I have is making sure the loading dock area to the storage units could be cleaned. Had to walk through garbage to and place my things on it to get it out of the trailer. Other than that, great experience. Go Yankees

Évaluation :

5

The general manager is the best, customer service focused.

Évaluation :

5

Easy process from start to finish. Friendly and helpful staff!

Évaluation :

1

Over charged and after missing 1st payment it doesn’t even allow you to long online to pay and put liens.

Évaluation :

5

Vero good

Évaluation :

3

The staff at tonelle Ave is patient and helped me get to Boston and back

Évaluation :

5

The self checkout is not good what would have taken 10 minutes took 30 minutes

Évaluation :

1

The guy didn’t want to help I had to call

Évaluation :

4

Fue muy satisfactorio para mi y agradezco haberlos contactado....Gracias por su buen servicio...!

Évaluation :

1

The customer service was very bad and manager was okay but not good in communication.

Évaluation :

5

Best service I ever had

Évaluation :

5

Always had a positive experience with the staff and facilities. Merci.

Évaluation :

5

Alex was super helpful!!!!

Évaluation :

5

Excellent customer service!

Évaluation :

4

Amazing staff!

Évaluation :

5

My stay was short. I had no problems at all.

Évaluation :

5

Great Service

Évaluation :

5

Shante and Champagne rock! Made it super easy to get my move done and those ladies were rocking out in the main office. Uhaul had better be taking care of these ladies because they are EVERYTHING that you need for pristine customer service. Thank you ladies!

Évaluation :

3

You are to expensive Don’t have discount for handicap clients

Évaluation :

2

my unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.

Évaluation :

4

Very good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!

Évaluation :

5

In fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.

Évaluation :

4

Getting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.

Évaluation :

5

No comment

Évaluation :

2

It was very apparent that these guys hate their jobs

Évaluation :

3

Thank you very much

Évaluation :

4

The ceiling in the room was very short.

Évaluation :

5

Shante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can't thank her enough for her professionalism and seeing me through til I was all done. Thank you!!

Évaluation :

1

I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.

Évaluation :

5

Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.

Évaluation :

5

The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.

Évaluation :

5

Great staff excellent service

Évaluation :

1

Esta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y ya

Évaluation :

2

The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.

Évaluation :

5

It was a good experience.

Évaluation :

4

This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.

Évaluation :

3

The people that work here are a hit or miss it wasn't the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.

Évaluation :

4

Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.

Évaluation :

3

Inside the storage unit should have light.

Évaluation :

4

The unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.

Évaluation :

5

Thank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everything

Évaluation :

5

Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.

Évaluation :

4

The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals

Évaluation :

3

There was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.

Évaluation :

3

Even though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.

Évaluation :

1

The autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.

Évaluation :

5

The manager and staff were very helpful and friendly. I am very happy with the service.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Great service storage should be 24 hours !!

Évaluation :

1

Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more

Évaluation :

5

Keep up the good work

Évaluation :

5

The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life

Évaluation :

5

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

Évaluation :

3

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn't happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Évaluation :

5

Storage size could be a bit bigger.

Évaluation :

4

Good service speaks for itself.

Évaluation :

1

Alex to get a raise he's a Firestarter associate to uhaul

Évaluation :

5

Overall a good experience.

Évaluation :

3

I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.

Évaluation :

5

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Évaluation :

2

The clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.

Évaluation :

4

Safe, secure. Exactly what you want.

Évaluation :

3

It was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey city

Évaluation :

4

Thank you for secure my belongings and keeping them safe.

Évaluation :

1

Never knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!

Évaluation :

1

My card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.

Évaluation :

2

I've had this storage space for over a year. I frequently went to store & retrieve items without any issues. When I went to empty it out this time there were mouse or rat droppings everywhere! The unit smelled like rodent urine and there were urine stains every where - on the unit floor, my furniture, clothes, on boxes etc. most of my bags were torn through and rodent feces were inside the bags & boxes. I had to throw out so many of my belongings because of this! There wasn't any food stored in my unit either. I reported this to the office and they said they would inform the supervisor and I would receive a call that same afternoon. I'm still waiting!!!

Évaluation :

3

The loading and unloading area is a little small. We had to wait a while to get a cart because ppl would grab 2-3 and not unload them immediately. But overall, not bad

Évaluation :

5

Good Service

Évaluation :

2

I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.

Évaluation :

5

Thank you very much especially for being available on the Thanksgiving holiday. Happy Holidays to you all and your Families :)

Évaluation :

5

This storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location's staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...

Évaluation :

1

Half of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn't have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxes

Évaluation :

5

Rebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there Rebecca

Évaluation :

5

Good facility

Évaluation :

5

Staff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate that

Évaluation :

4

Thank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.

Évaluation :

5

The staff was very informative and professional. Very accommodating

Évaluation :

1

You guys screwed me on the price.

Évaluation :

4

There were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fair

Évaluation :

3

I specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.

Évaluation :

5

Thank you to all the staff

Évaluation :

5

Shamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.

Évaluation :

5

GREAT STAFF!! The people working here are the best. I cannot say enough about them. They always where friendly with me and went above and beyond to help me. From the manager all the way down the line. Always clean and maintained

Évaluation :

1

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

Évaluation :

5

sean and rebecca were so nice, communicative and fantastic help. theyre both great

Évaluation :

3

My only problem with the facility was the mice that apparently came into my storage unit, judging by the leftover mice feces. I suppose I can't expect the staff to be fully able to take care of this problem, since mice would be hiding in other customers' units, but it was annoying. Maybe put some kind of caulk or other barrier at seams on the floor between units, to prevent the mice moving in and out that way?

Évaluation :

5

Can't say enough nice things about everyone.

Évaluation :

5

The customer service here is the best I've experienced when doing business with U-Haul.

Évaluation :

5