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Tanya ACustomer Reviews for U-Haul Moving & Storage of Katy
Testimonials From Recent Customers
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The appliance dolly I rented was really bent to the top side portion and made it annoying and harder to move my fridge. I hadn't noticed it until I got home. I own a regular dolly but decided to rent one to make moving my fridge easier. Unfortunately I could've just used my own and saved the $10, because it was just as hard. When I told the manager after returning, he basically didn't care and said because I used it, it had served its purpose and was unwilling to discount the rental. He was a young man and spoke in a way that could care less. U-Haul is great and never have a problem, but this wasn't the same experience. I'll go back because I know this isn't the companies fault, but rather poor management.
Andrew F👍🏻
Delvin HExcellent customer service. Thanks
Jorge DThe pricing was not fully explained so a $20 truck driven locally to 1 stop was close to $100. Why not not just say that.
Richard BHelpful service
William KThe guy who rented to me treated me like I didn't qualify to rent a car. The guy when I returned the car made me walk out in the rain to pull the truck under the awning so he wouldn't get wet. He actually said so I don't get wet. My last time using UHaul.
PATRICK GOui
yenier gWay too bouncy - torture - needs shocks - cup holder broken - super helpful staff
deborah pFriendly staff, fast and easy pickup and return. Accidentally over filled tank and the only improvement would be to offer a couple bucks off instead of just having customer lose out.
Ruben PPrice was High the was smelly and the A/C was barely working and you have to go and look for the rental yourself.
Jewel SEverything was great!
Jules TThere was broken pieces of something left behind in it from someone else but I cleared it out.
Alicia BSuggestion to create a reminder to the reservation asking if you have a the supplies, equipment you need to make your easier. I forgot to reserve the appliance dollie, and bubble wrap. When I got to my location to pick up the U-Haul, I realize that I didn't have a dollie, and unfortunately they did not have any appliance dollies at that location. They had already rented the ones they had. so therefore, I had to locate on my own an appliance dollie add another location.
Eva HI dont think I should be charged for a second day when I turn a trailer in the same day I was supposed to but it was after hours. I was 2 hours past your closing and it was not going to be rented out to anyone. I am not mad, I just think overall it is bad business to do this.
PATRICK DS.O.
Nia TAwesome customer service. A little bit of a wait time but not too bad. The person that reserved the truck for me was very polite and quick and obviously knew what he was doing. The truck was in perfect condition. And Chad, the person that helped me when I returned the truck was very friendly and efficient. Also, the price was great. Will always use U-Haul for my moving needs. Merci!
Robert BCustomer service was excellent and quick to respond to service calls. The technician arrived fairly quickly and did a great job. Props to great customer service and concern to customer care. I would highly recommend this location to anyone.
Chally SThis location is the best I have ever rented at. Clean and organized. Every person was at their best.
Ronnie MI have rented trucks before and this truck has absolutely no suspension. Never drove a vehicle that gave me a bad headache and my eyes and chest hurt from the suspension being hard. I'm truly surprised my furniture didn't get broke.
Michael PThe only thing I would suggest for this location to be outstanding, is that the stuff need to be more friendly. Things like say "hi" whe you enter to the store or smile, makes a great difference. All of the rest was fantastic
Julian DRien
GILBERTO RI can always count on you guy’s for my needs in transportating my motorcycle… Thank you so much
Michael SVery helpful guys
Mahmoud IExcellent customer service
mary oExcellent and great customer service
Cheri UEverything was great!
BILL BNothing - service was great, checking in and out was great - guys were very helpful. Installation is excellent and work to a high quality.
Chris FDuring the return of the rental truck the person who was assisting us was not nice and not helpful at all about the final charge.
Ely Rgood service and friendly people
Enrique AEl truck está a lleno de polvo y nadie habla español en ese local
adis cExcelente
williams mMake night return easier. I downloaded the app just like the sign said, but there was no "Return Equipment " tab when I downloaded it and tried to drop it off over night. The sign at the night drop off said I will be charged a "service fee" if I don't use the app to return the vehicle, I tried to use the app, there was no "return" option, and I got charged extra. This is very unprofessional, if y'all want me to download the app to return, make it where it works. I will not be recommending anyone to this location, or probably U-Haul at all. There are cheaper, more convenient options.
Anthony KVery helpful staff
Johnny BI felt rushed on the initial customer service call before being directed to the pick up location. However once at the pick up location on the Katy Freeway, Steve W. was friendly and very helpful.
Joseph RI tried to get the trailer by my house in Humble Texas and was so frustrated with the place ( at Will Clayton and highway 59) I left and got the trailer in Katy The man in Humble couldn't speak English he would talk into his phone and have it translate to English for me to read. The place smells like urine it was awful
Charles SGreat service
BARBARA LDrop the pictures for after hours check-ins. The app does not work.
MICHAEL WMike and his staff do a good job of keeping the place clean and functional. There is always paper in the restroom and people are always visible helping customer get done what they need to do.
GS B | Expérience généraleCharges were outrageous. 7 dollars a day for a dolly I used for 1 thing is ridiculous
HOSEA LSpeed and friendliness
HENRY GRien
Tammy HThe staff was so helpful and the check in and check out process was so fast and easy. Merci
CLAUDIA HSend receipts in a timely maner
HERMENEGILDO VI ordered a hitch and tow package installation. Turns out I didn't need the tow package install and was refunded my money. I am very grateful this business didn't try to take advantage of me. Also, the employees were very nice and showed me how the tow hitch went on the vehicle and where the 7 way and 4 way electrical connections were already installed on my vehicle.
David Dexcellent value
James FThe guy was helpful. But he came around 15 mins later and no one else was there. So not sure why was he so late.
Ammar SCustomer service and employee training is extremely lacking and needs to be addressed…I will not be ever using this location or U-Haul again.
chris cRude and unable to answer simple questions.
Robert MThe services was great and the associates were very friendly and helpful
Candace F | Online Move InThis storage company has been amazing. I went through a very difficult time. They were able to work with me. I stored my things you can definitely trust their Security system. The staff there is easy to communicate with and they're very understanding. Thank you guys so much for being amazing!!! I definitely recommend keeping your belongings here!!
Sonia V | Premières impressionsI highly recommend this facility the manager Mike is professional, courteous, and will go over and beyond including the staff . Merci.
AUDREY D | Premières impressionsI have been at this facility for years and was very happy every time with the condition, personnel and services. Highly recommend!!!
Tara R | Expérience généraleThanks for the professionalism
Jonathan M | Expérience généraleMy overall experience is okay. The ONLY staff I want to acknowledge is CHAD. It is the reason I chose the option that the staff is helpful & the reason I gave it 3 stars. Chad is an amazing hard worker & actually cares about the customers unlike others who work there including the manager. The management there is TERRIBLE!!!!!!! He seems very racist & he is the only reason I will NOT be returning to U-Haul or recommending them to anyone!!!! I hope this facility can do a better job in the future for the customers.
Stephanie A | Expérience généraleThank you Mike and all your staff for keeping your U-Haul center so nice and safe and secure and forgetting my pods moved to the correct location
robin W | Expérience généraleI don't understand that you pay all of this money every month Rich go up on you without notice and then you move out almost a month early but they've already taken their payment there is no refunds available prorating that month that's robbery. Will never use U-Haul again there are other options out there. And when you ask employees about a refund they almost laugh at you.
Dion R | Expérience généralePricing for storage units are very high compared to competitors in the area.
Susan M | Expérience généraleI could use it if need arises next time
o'brian J | Expérience généraleGreat job! I think a demo on how to use the card key could be helpful as that was a little confusing.
Jenn N | Premières impressionsThank you for 8 years of great service. Through all the weather events that occurred during that time, the facility remained operational and weather tight. Our items were as clean and in excellent condition after those 8 years as when we first stored them. Operating hours provided easy access to our unit. Staff were always friendly and very helpful.
Timothy S | Expérience généraleWait time for a carts is 30 minutes +. Some customers taking 3+ carts at once. No clear rules outlined by corporate in store.
Jonathan W | Online Move InThe staff is very professional and helpful every visit. The facility is very clean, organized, and secure. Thanks for making me feel welcome.
Joann L | Expérience généraleI would recommend the storage to anybody that needs one
irene r | Premières impressionsOnly complaint is that the door would get stuck and the latch was damaged from them cutting off a lock before I moved in. I reported it when I moved in, again half way through my rental and again when I moved out.
Richard S | Expérience généraleThe storage was just what I needed
Charlotte H | Premières impressionsMy belonging was stollen and I'm very upset about it.
OLUWADAMILOLA A | Premières impressionsI used this U-Haul facility for years. Never any problems, the facility was well maintained. I just don't need storage anymore. I highly recommend this facility to anyone who does!
SUZANNE S | Expérience généraleThe person who helped us check truck in and get storage was super nice and friendly. He explained everything to us perfectly I always recommend Uhaul for moving trucks, supplies, and storage
Darold B | Premières impressionsN.D.
Kenya T | Expérience généraleIt cost more than other locations which is so the customers are paying all the taxes
STY C | Expérience généraleUnfortunately, my unit looked like the previous lock had been cut off and damage was done to the slide. I was told my lock would be inside but it wasn't. Also, the door didn't close properly. When I reported it they gave me a lock but I don't know that they actually made a record of the problems.
Richard S | Premières impressionsThe Associates at this location are absolutely amazing! When I tell you these guys have an excellent group of men and women working here I mean it. I had to deal with about 4-5 different people and they were all so so so nice and professional and helped me and my partner out so much. They are so kind it's almost scary lol. No but they are a perfect group of people and will definitely be doing more business with them. Thanks You Guys y'all made my move from Louisiana to Texas very smooth and easy.
WHITNEY B | Premières impressionsThey were very nice and helpful.
Clarence A | Premières impressionsThe young men showed excellent customer service in the store and they were very well mannered and respectful.
Twana B | Online Move InI've used this facility for various storage and shipping needs for years and I've simply just agreed to not give them anymore of my time, money, nor energy but I've been sent two messages requesting a review of my experience and now a text message so here's MY REVIEW: My storage unit experience comes after making multiple attempts to reach and discuss matters with the general manager Mike in order to keep my storage unit and personal items in my possession while going through extreme hardship inclusive of but not limited to death in my family, homelessness, and COVID … many other encounters I've have at the facility with staff have been pleasant and my issues at the facility prior to were always addressed with friendly, helpful, and accommodating staff; until my encounter with the facility manager, Anthony who was rude, unprofessional, and downright ugly. I explained I wanted to bring my account current as it was past due, I had the funds but I needed gas to door dash and try to get me a room versus sleeping in my car that night. He expressed that he didn't want to waive any late fees and it was his discretion to do so. While I understand this is a business, the lack of care and human compassion for a fellow human and customer who had consistently used their equipment and services but paid any late fees consistent when I have been late was beyond me. I didn't want to sleep on the street so I kept my payment and requested to speak with his supervisor which never happened, I paid on the unit with late fees later but then it continued to get behind when eventually my car was inoperative and my means to secure income unavailable . Ultimately leading to my unit accumulating $1400 balance to which I had 1 000 to pay towards when it finally reached auction status. The general manager, Mike Capps still hadn't returned any calls nor answered my emails until the day my unit was scheduled to go to auction. The facility manager, Anthony read a monthly general email that I received and replied to in which I addressed to the general manager and expressed my distaste and experience with the facility manager and complained about not receiving a call from the general manager in the multiple attempts to keep and pay on my storage unit account to no avail up until this point I had merely requested a call regarding my unit. To my shock and dismay, the facility manager, Anthony placed a call to me and inform me he read my complaint about him and was I going to pay my unit or just complain. I didn't see any point on being called and harassed at this point so I sent another email and received a request to call Mike's mobile, I questioned if this was Mike the general manger I had been emailing and I wasn't sure if the person really was Mike since I hadn't ever received a reply nor spoken to him all this time and on the cusp of Anthony making me aware he reads the emails. He responded, abruptly yes this is me, I gave you my cell phone so now tell me what's the issue? I responded with excuse me, clearly this goes across the board (referring to the rudeness and unprofessionalism). To which, he rephrases, how can I help you? I informed him of the incidents and he attempted to state that Anthony referencing waiving fees was at his discretion was not true and defended the behavior and handling of me with the comment that this is a business, rather than argue with two people who were being purposefully obtuse and rude; I simply asked for Mike's supervisor's name and contact information. It was a moot point and in the end it can be a coaching moment or just another undocumented unseen infraction against Katy Fry Rd's Uhaul customers. I won't ever give them my business again and I will never send another person to this facility as a result of Mike and Anthony's behavior and unprofessionalism.
KaShanna A | Expérience généraleI was told I'd get an access code rather than I needed to pick up an access card before 8pm to enter my storage unit. Spoke to very rude and unprofessional gm Mike ( I can't believe this is UHauls rep for a GM). Supervisor Sabrina was VERY helpful and customer service oriented in the process. I missed my event out of town because I couldn't drop drop my belongings in the storage unit as a result. Things happen, however, rudeness from management should be zero tolerance policy. He was so rude and nonchalant that my fiancé grabbed the phone. This can't be an isolated issue with his behavior and the company will lose profit by accepting and tolerating his behavior.
Leah S | Expérience généraleNo comments
GLORIA S | Premières impressionsGreat customer service from each staff! However, I have to give a special kudos to Lindsay, who assisted me practically every time I visited their store! Lindsay was always very pleasant, professional, and helpful!! If I ever need a storage unit again, this is the location I would use! They made everything so convenient! Keep up the good work and thank you for a great experience!!
Linda A | Expérience généraleUnfortunately health issues came up I emailed the GM multiple times and no response regardless of the answer.
Ayanna S | Expérience généraleThanx for the convenience. One thing...add the specific phone number to the online account info.
Patricia W | Expérience généraleAshley was really friendly and helpful during my onboarding process for my rental unit. She was so willing to show me how to use the swipe and key for accessing the facility and my unit.
Linda A | Premières impressionsThey were great and fast, the only thing is they gave me a bad unit with the big center block in the middle. Other than that great and helpful,
Danielle G | Premières impressionsI was promised a free month of storage as advertised with the truck rental and I completed everything online. My card was doubled charged by the staff at the facility when I arrived after completing everything online.
SELENA D | Online Move InThe staff where extremely helpful and friendly
Sean B | Premières impressionsOur first assigned storage unit had a large cement beam, running floor to ceiling, taking up needed space (there should be a note to the customer when assigning these units ensuring the customer is ok with the loss of space). The second unit we were assigned had a spill that needed to be cleaned up before we moved our stuff in. This was disappointing considering the unit was supposedly inspected. The cleaning lady also had a bit of an attitude when we requested the spill be cleaned which furthered our frustration. Other than that, the facility overall and customer service was great.
Ryan S | Online Move InDaniel was very patient and understanding. He allowed my bank to fix the problem with my card so I could pay for what I needed.
Tameka L | Expérience généraleHad some serious issues getting my truck unloaded and returned..
Tomas A | Expérience généraleThe Gentlemens at office need to be alittle more friendtly & Gentlemans
Juan M | Expérience généraleReason why I’m giving you a poor rating is because parking sucks, it is very hard to get into the unloading spot on a busy day because there is too much equipment taking up room in order to park, and the access hours are the same as the office hours which are inconvenient.
RUSSELL K | Expérience généraleVery easy
Arthur J | Online Move InThe problem is the staff can't locate my records. I had a one way move from New Jersey to Houston. U-Haul offered one month free storage (month of June). I thought I'd need more space, so I also rented one. I didn't use either (as it turns out). So, yesterday I tried to cancel both for July. Whoever I talked to couldn't locate my records. So, now I don't know what's going on. IF YOU CAN FIND MY RECORDS, please cancel the 2 storage units for July. I'm not sure what more I can do.
RICHARD C | Expérience généraleDoors wouldn't unlock after 7 pm. I wanted to check to see if the movers put my red dolly in the storage. The card was accepted but none of the doors would open for myself or another person.
JAMES H | Premières impressionsI particularly selected this facility because of its location, and it had a first-floor unit available. So, I jumped at the opportunity and reserved it. Unfortunately, when I arrived that was not the case. The first-floor unit I reserved was no longer available even though that is the one I reserved. I made the selection on 6/10 and selected the earliest move in date 6/23. Almost 2 weeks later. Because I already waited almost 2 weeks, I was not able to wait until a unit on the first floor was available again. While speaking with one of your employees I asked how to get a first-floor unit and he told me I can either call back occasionally, or go through the reservation system again, well that didn't work the first time around why would I do that again so I will be calling to get the unit I originally reserved the first time. Then having to take time and finding people to help move the items again. Being in the customer service industry I know not to promise something that I can not deliver.
Nicole M | Premières impressionsMerci.
lynitha c | Premières impressionsThe people make the place Good job guys
Lee G | Expérience généraleUhaul staff was very informative and personable. Their prices are the most reasonable !
Thersea B | Expérience généraleThe uhaul store associate at 1633 W Grand Parkway N, Katy forced me to tip him $40 to help me secure a 10 x 15 storage unit. This is bad management.
marc a | Premières impressionsThe breaks on the truck was a huge safety concern for us driving from Florida to Texas. Just glad the load wasn't heavier, there were a lot of times the truck just didn't stop when the brakes were applied. It needs some serious maintenance! Please fix the truck!
Simon G | Premières impressionsThanks
Eric S | Expérience généraleI dealt with three locations at all three personnel was amazing friendly helpful and funny
Jacqueline D | Premières impressionsFriendly, professional and courteous.
Eric S | Premières impressionsWas Not friendly at all take my money didn't give me a receipt.!. When I ask for receipt told me go down to the other end and get it get it instead of bringing it to me where I paid my money and had a nasty attitude!!! It was a unpleasant experience.
DANIEL L | Premières impressionsVery convenient and useful at a time in life when people are in a transient state of being. I loved that it was a "one stop shop". I was impressed with getting the first month of storage free. It was a nice bonus to receive the lock free.
Lori R | Expérience généraleThe staff provided great customer service. The hours of location were excellent for me and having 24 hour access to my storage unit.
Donnell H | Expérience généraleFor five years my biggest complaint was employees constantly taking up parking spaces at the loading dock. Unfortunately we had to find out that the Security is a joke as my storage was broken in to and thousands of dollars of work equipment was stolen. U-Haul corporate and this location not willing to help us at all. What good is monitoring every storage unit and having cameras if you're not willing to help the people who get ripped off? Based on the way our stuff was stolen it would appear to be an inside job.
DAVID M | Expérience généraleI've used U-Haul at I-10 and Dry Rd for years and the staff has always been friendly and helpful. Their store is well-maintained and super busy which is a great thing; means people like coming there. This location has everything one needs.
Serena B | Expérience généraleGreat place for short time or long time storage. The staff was amazing and great customer services.
Kentla Z | Expérience généraleAlways a pleasure sending business to Michael Capps. He has helped me numerous time and goes above and beyond for his clients. High Five to Capps!
Tyler J | Expérience généraleToo expensive
Shelie H | Expérience généraleLesley was great and very professional. She helped me get through a hard situation withy storage fees. Thanks Uhaul......
Dion W | Expérience généraleI will never step foot back onto there property. Roaches, rude, keep hitting my debit card nightmare
JESSIE H | Expérience généraleI've been knowing Mike Capps since I moved to the USA and I'd drive well into extra miles to deal with him. He supersedes quality service!
Tyler J | Premières impressionsEasy move in Easy move out Lots of carts available for easy loading and unloading. I really liked the climate controlled temperature inside the building.
Melissa H | Expérience généraleVery good
PEYMAN R | Premières impressionsNo gas on the truck I almost ran out of gas. They gave me $12 discount saying that I needed to bring it back with a quarter of a tank know it takes at least $45 to get that truck to a quarter of a tank. Then say they wouldn't charge me for an extra day because I had one of my movers get sick on me and couldn't unload the truck until the next day so was 2 hrs late getting the truck back. But then say they have to charge me. The female worker I spoke to was beyond rude. Never again will I use U-Hal. Mind you in the last 2 months I rented 3 U-Hal trucks.
SHINARA H | Expérience généraleOverall I had a pleasant experience with UHAUL. Unfortunately, I noticed that employees tend to park at the loading area, making it very difficult to pull your car or trailer up to unload/load. I would visit my unit several times a year, and always saw the same two cars parked there. One evening I noticed it was two employees getting into the cars.
Nikki B | Expérience généraleThe staff and office were very accommodating and helpful. I only had the storage for 3 weeks, but even so, there were roaches in and on my belongings when I went to retrieve my items from the storage. I wouldn't feel comfortable leaving my things there again.
Jilane W | Expérience généraleRestroom was a mess each time I visited 2 storage units were not usable when first assigned requiring a return to the office for a replacement. Staff solved the problem and there were no further issues.
ROYD G | Expérience généraleThe staff was Very friendly each person I worked with was helpful and had great conversation especially when the System blinked briefly and came back up, it was truly a Pleasure working with the at the Staff at Katy freeway location Great Attitudes and Friendly Smiles ☺️. Thanks
torie a | Expérience généraleThe staff needs to be a bit more aware of parking heir personal cars in the shade of the loading dock. I was there for 5 hours, and most of the time on the short side of the dock there was an unused u-haul truck and two employee vehicles, leaving only one available for your customers. Sometime during my last hour at the facility all 3 were moved.
JEFFREY H | Premières impressionsI just relocated from Louisiana and needed a storage. unit on the spot. The online process was easy and very convenient. The facility is clean and easy to access. Day 1 has been great. Hopefully, all will continue to be well.
Janice S | Online Move InGood location, staff and service. I would use them again in the future.
KEITH B | Expérience généraleI've rented trucks for uhaul for years and just recently decided to rent a storage unit as well. I have had my unit for around 2 months and was offered my first month free since I also rented a truck. Now, 2 months later, the one month free was never honored and I was charged over $100 each month. The most concerning problem is that I was 1 day late on my second month payment and I went to my storage unit over a week later and they had locked me out of my unit for a missed payment although I paid it a day after it was due and because they closed early, there was no one to unlock it. I asked why I was locked out and they told me they did not know why there was still a lock on my unit because "they update their system daily" and should have taken the lock off a week ago when I paid. This was a huge inconvenience and due to the poor management and awful customer service skills of all of the employees, except for one young man who I did not get the name of, (and Mike the manager is AWFUL) I will absolutely never use uhaul for any reason ever again. It may just be this location but I'm not willing to risk it again with any location.
Madlyn G | Expérience généraleStaff was very helpful and friendly. U Haul was opened and assisted me in my truck and storage needs. Thanks for being there.
JACQUELINE D | Premières impressionsThe employee Emanuel at this location was very helpful he goes out his way to definitely make sure customers are satisfied.
Darien T | Expérience généraleAlthough I canceled the Storage at the same time but I am very satisfied with the behavior of the employees Thanks Katy Texas uhaul.
Mohammad S | Expérience généraleI didn't move in. I was not aware of the overnight rental fee. I turned the truck in early and was charged $20 .I'm not saying the worker didn't inform me. I had twisted my ankle and injured my knee and was in a lot of pain.I have rented with uhaul since 95 and never have I been charged for turning the truck in overnight. Ii
Billy H | Expérience généraleThey were very lenient and kept having to keep it. For about 4 days longer than supposed to be
Ashlea S | Online Move InThank you guys so much! You guys really made my transition so much easier being there.
Stacy L | Expérience généraleThe service agent was rude and unprofessional then gave us a storage unit that was smaller than what we had last year.I say this every time NO I will never recommend anyone to you all ever PERIOD. There were beds and stuff at the doors and elevator
Glenn D | Premières impressionsEmmanuel was very helpful, kind and very detailed with information and answering questions. He assisted us to the unit and offered us water. He is a awesome employee
Cherise C | Premières impressionsU-Haul truck had very low fuel when picked up. was offered a credit for fuel although seemed inconvenient if i was planning on going right away. The brakes were very squealy and not sure what kind of issues but noted on check in this issue.
John B | Premières impressionsThey destroyed all my furniture, worst service ever. I won't recommend to anyone. I regret hiring this company, save your money.
Cynthia C | Premières impressionsStaff is super friendly and hospitable.
MATTHEW D | Premières impressionsEmmanuel did a great job making this first time process easy and he was very helpful!!! I wouldn't have asked for a better person to help.
Stacy L | Premières impressionsI was very pleased you guys called me to let me know I hadn't put my lock back on correctly after a visit. Otherwise it would have been left wide open.
ellen b | Expérience généraleMy account was left open after I left in dec 5 and now I owe over 300 dollars for nothing I have been attacked with email for me to contact you i did and manager was going to close it which he never did
myriam a | Expérience généraleExcellent
Amanda L | Premières impressionsThanks Rob and Ronda!!! For six years, you were there for me. Words can't describe how grateful I am. There were times when I wasn't sure I was going to be able to make my payments and you guys looked out for me. Take care, thank you so much!!!
MARK D | Expérience généraleOne worker outside refused to put on a mask before approaching my car window. All others were friendly, helpful and very professional.
pamela b | Expérience généraleI really liked the 1114 because it had some cool in around the storage...no mildew...some moisture but I used the Moisture Bags that take out the humidity from the unit... M Maruska
MATHHIDA M | Expérience généraleEmmanuel was such a huge help!!!! I just moved here with my kids with medical conditions and we were so tired but we still needed to get our stuff out of the u-haul and into a storage unit he made sure we were taken care. We are very thankful for his help and we would highly recommend him.
Angela P | Premières impressionsI worked with Emmanuel and he was fantastic. Great employee that made my experience with Uhaul very good. Merci encore!
Leon B | Premières impressionsAngie was excellent and knows her job well. She should be a manager
Deborah S | Premières impressionsThe only problem is employees parking at the loading dock
JAMES S | Expérience généraleThe only complaint I have is the employees were always parking in the unloading shaded spots. At times, I couldn't park to load or unload because they were taking up most of the spots. I've seen them eating in their vehicles while parked in the loading spots. I've mentioned this to the management several times, still happens. Into the day I moved out.
STEPHEN R | Expérience généraleHad a few times when my access card didn't work after hours, but called Customer Service and problem was fixed. Also, the waiting time to talk to someone at the front desk takes around 15-20 minutes which is too long.
Mohamed K | Expérience généraleI paid for 24 hour access and wasn't able to use it but once. The keypad never worked and I was continually told it would be fixed in "two weeks". They once tried to blame me and told me my card must have been erased by my phone, but even the new card didn't work. Also, the cost of the storage unit is ridiculous compared to the area storage units. I moved to a new one, same size unit at $50 a month, dumpster, 24 hour access and pin number access all included for every storage unit. No extra fees needed.
elizabeth l | Expérience généraleI would Uhaul again and would recommend to my family and friends. My experience was second to none. Thank you for your kind service.
Brenda R | Expérience généraleEveryone friendly and helpful. I really like the loading dock and carts you have available for customers
glenda k | Expérience généraleHorrible customer service
Darria M | Premières impressionsMessed up from day 1 !
Matt J | Expérience généraleI was very pleased with the facility.
JAMES M | Expérience généraleNothing at this time
Mario M | Expérience généralePerson who checked me our and closed the account, was really helpful. Did it in no time. Good Experiance.
Nowkhaz A | Expérience généraleI want to thanks carrie for taking great care of me... thank you Carrie you have the best way to treat your customers so happy for your service
CLAUDYA h | Expérience généraleNone at this time
Mario M | Premières impressionsSomeone was in my unit, boxes knocked over, glassware broken. Hand and footprints on wall above unit divider. Elevator had issues. Quit working occasions once with me in it. Very bad experience!
scott h | Expérience généraleVery courteous and accommodating
Brenda R | Premières impressionsAgent was very courteous and knowledgeable to my needs.
Brenda R | Premières impressionsCan't say enough about the staff at this uhaul center. I've rented 7 6x12's, a 26 ft truck, and a storage room from them in the last 7 months, zero problems, polite and competent staff. Well done.
John G | Expérience généraleStaff was very helpful
LATASHA B | Expérience généraleTommy was great
Connie E | Premières impressionsPrices went up before a year. That was the only down side to the facility.
Michelle P | Expérience généraleLe service à la clientèle était génial. All questions answered in detail
glenda k | Premières impressionsAlthough prices are higher than neighboring facilities, the customer service and convenience of the location is why I choose to store with Uhaul.
Peter G | Expérience généraleThank you for the great customer service!
Bridget C | Premières impressionsThis place needs to learn what it means to provide customer service. I had a horrible experience at this location. Please have a member of corporate call me at 817-706-2204.
Sonya C | Expérience généraleThank you. Let me know if there is a problem terminating my lease.
debbie h | Expérience généraleGreat place. Big too!
CHRISTIAN C | Expérience généraleNikki is a great Manager but the employee who checked me out was also the one that checked in my last Uhaul. I was injured onsite tha night checked in my Uhaul truck and he was not at all concerned
John B | Expérience généraleThe woman who helped me was efficient and pleasant. made the whole process very easy.
Debra H | Premières impressionsVery nice people. Always helpful and pleasant I will always recommend .
EVELYN J | Expérience généralestaff was not friendly, poor customer service.
JESUS S | Expérience généraleThe manager there was beyond exceptional. She figured out every way to make things accommodating even when I was a bit difficult in my constantly changing demands (multiple u-boxs & rooms)
Jamar I | Premières impressionsNone at this time.
ERNEST R | Expérience généraleFacility was clean and well equipped. Staff were friendly and professional.
Matt M | Expérience généraleBoth on reservation and checkout the staff were very friendly and helpful.
Keith C | Expérience généraleGreat customer service and knowledge!
michael e | Expérience généraleVery nice, well equipped facility. Personnel friendly, professional, helpful.
Matt M | Premières impressionsmerci
ASHLEY J | Expérience généraleThe customer service team was professional and provided me with exceptional service upon my arrival. Outstanding experience.
Keith C | Premières impressionsThe staff did a good job and I have been very satisfied with the service and the facility. I would definitely work with this U-Haul location again.
stacy c | Expérience généraleGood service, excellent personal and equipment in great condition.
OSCAR G | Expérience généralethis location is simply the very, very best it is an excellent statement for UHaul
Donald E | Expérience généraleExcellent service, but we have one concern. The space we rented needs the wall reinforced between the next unit. We could actually see items in the next unit.
Debra L | Expérience généraleMy only issue was that my reservation was incorrect the size truck and storage was a down size of what I had to be placed in them
Gerogia H | Expérience généraleEveryone was always nice and very helpful when. Came in.
FAY T | Expérience généraleThis is my U-Haul preferred store. Always clean and excellent attention.
Juan M | Expérience généraleAverage.
Adonis T | Expérience généraleYour location was convenient and easily accessible. It served us well while we were out of our home due to flooding.
Alyssa G | Expérience généraleThe UHaul team is professional and customer appreciative.
Michael R | Expérience généraleI was interacting with Rhonda who is the manager of the Katy location, She was friendly and smiling at all times while helping at highest quality. My complement to her personality and professionality.
shahin a | Expérience généraleMerci!
micheal b | Expérience généraleHorrible lazy management. We got locked out of our storage unit around 10:20 pm. Tried calling the night management to help us, and got no response back from the manager on duty. Bad service.
Jonathan E | Expérience généraleIt sucked
Levi T | Expérience généraleDelivery men Zeke Clark and Lazerio Thompson were outstanding- professional and helpful to the utmost!
Diane D | Expérience généraleStaff are friendly and very helpful, they even go beyond the policy to accommodate my request . Information about their policy are given clearly.
marly a | Expérience généraleon three occasions out of five, the loading docks were congested to the point where it was impossible to load without extra work. Vehicles were parked in the area that were not loading or unloading.
Lois A | Expérience généraleThey NEED to have a dumpster for the customer's trash that did not make it through the (their) moving process.
Raynard H | Expérience généraleFacility was always in clean condition and easy to access. Staff was helpful and knowledgeable. Rented for over 5 years and never had a problem.
GAIL T | Expérience généraleLe personnel était amical et serviable.
Jennifer H | Réservationgood experience
Jesse W | Expérience généraleThe general manager Rhonda Holiday is a great asset to your company. Thank you Rhonda for your professionalism..
lisa c | Expérience généraleNice
ANA O | Expérience généraleEverything was Great!
Leolaetta T | Expérience généraleExcelente tiempo de atención y respuesta a las necesidades planteadas. Recomendado en Katy personal amigable y muy dispuesto ayudar. Gracias.
Juan d | Expérience généraleRhonda rocks
STEVEN R | Expérience généraleIt was expensive but worth the money
JAMES D | Expérience généraleYour manager, Rhonda Holliday, is excellent. She is very knowledgeable and courteous. We would use u-haul again based on our experience with her.
thomas m | Expérience généralegreat
ZHU J | Expérience généraleAlthough service was good, your establishment makes it difficult to obtain copies of receipts. You say to go online to retrieve; however, once there, it just says paid. Need a real itemized receipt.
Robert L | Expérience généralePerson who was issuing storage for me was rude and unprofessional because of her attitude I simply cancel my storage. I was customer at that location since 2013 and I will not returned to that locatin
Branislav P | Expérience généraleWith the exception of not getting my ubox ready for transfer, I had to come back another day. I got a discount for the trouble.
Vincent O | Expérience généraleRhonda runs a great operation! The staff are knowledgeable, helpful and friendly. I never had any problems with my unit or being able to access it. I highly recommend this facility!
Ernest B | Expérience générale