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Bridgett M. | Online Move InSelf Storage Units in Katy, TX, 77450
U-Haul Moving & Storage de Katy
Services dans cet établissement :
Particularités disponibles dans cet établissement :
Unités disponibles (toutes les dimensions sont approximatives)
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Il reste 1 unité(s)!
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Il reste 1 unité(s)!
Louez maintenant pour sécuriser votre espace! -
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Il reste 1 unité(s)!
Louez maintenant pour sécuriser votre espace!
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2 unitée(s) disponible(s)!
Louez maintenant pour sécuriser votre espace! -
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2 unitée(s) disponible(s)!
Louez maintenant pour sécuriser votre espace!

Conteneur U-Box® pour le déménagement et l'entreposage
Nous livrons des conteneurs U-Box, vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la livraison ou le ramassage de vos conteneurs U-Box.
Qu'est-ce que le service en ligne emménager/louer maintenant?
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À 1,2 milles de cet établissement
Saums Road Self Storage
19936 Saums Rd
(U-Haul Neighborhood Dealer)
Katy, TX 77449 -
À 2,3 milles de cet établissement
Americas Best Storage
20220 Morton Road
Katy, TX 77449Few Rooms Left. Reserve Today!
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À 3,1 milles de cet établissement
U-Haul Moving & Storage of Katy at Grand Parkway North
1633 W Grand Pkwy N
Katy, TX 77493 -
À 5,7 milles de cet établissement
U-Haul Moving & Storage of West Oaks
14900 Westheimer
Houston, TX 77082
Évaluations des unités d'entreposage par les clients
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- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
It cost more than other locations which is so the customers are paying all the taxes
STY CLAVAUGE S. | Overall ExperienceUnfortunately, my unit looked like the previous lock had been cut off and damage was done to the slide. I was told my lock would be inside but it wasn't. Also, the door didn't close properly. When I reported it they gave me a lock but I don't know that they actually made a record of the problems.
Richard S. | First ImpressionsThe Associates at this location are absolutely amazing! When I tell you these guys have an excellent group of men and women working here I mean it. I had to deal with about 4-5 different people and they were all so so so nice and professional and helped me and my partner out so much. They are so kind it's almost scary lol. No but they are a perfect group of people and will definitely be doing more business with them. Thanks You Guys y'all made my move from Louisiana to Texas very smooth and easy.
WHITNEY B. | First ImpressionsThey were very nice and helpful.
Clarence A. | First ImpressionsThe young men showed excellent customer service in the store and they were very well mannered and respectful.
Twana B. | Online Move InI've used this facility for various storage and shipping needs for years and I've simply just agreed to not give them anymore of my time, money, nor energy but I've been sent two messages requesting a review of my experience and now a text message so here's MY REVIEW: My storage unit experience comes after making multiple attempts to reach and discuss matters with the general manager Mike in order to keep my storage unit and personal items in my possession while going through extreme hardship inclusive of but not limited to death in my family, homelessness, and COVID … many other encounters I've have at the facility with staff have been pleasant and my issues at the facility prior to were always addressed with friendly, helpful, and accommodating staff; until my encounter with the facility manager, Anthony who was rude, unprofessional, and downright ugly. I explained I wanted to bring my account current as it was past due, I had the funds but I needed gas to door dash and try to get me a room versus sleeping in my car that night. He expressed that he didn't want to waive any late fees and it was his discretion to do so. While I understand this is a business, the lack of care and human compassion for a fellow human and customer who had consistently used their equipment and services but paid any late fees consistent when I have been late was beyond me. I didn't want to sleep on the street so I kept my payment and requested to speak with his supervisor which never happened, I paid on the unit with late fees later but then it continued to get behind when eventually my car was inoperative and my means to secure income unavailable . Ultimately leading to my unit accumulating $1400 balance to which I had 1 000 to pay towards when it finally reached auction status. The general manager, Mike Capps still hadn't returned any calls nor answered my emails until the day my unit was scheduled to go to auction. The facility manager, Anthony read a monthly general email that I received and replied to in which I addressed to the general manager and expressed my distaste and experience with the facility manager and complained about not receiving a call from the general manager in the multiple attempts to keep and pay on my storage unit account to no avail up until this point I had merely requested a call regarding my unit. To my shock and dismay, the facility manager, Anthony placed a call to me and inform me he read my complaint about him and was I going to pay my unit or just complain. I didn't see any point on being called and harassed at this point so I sent another email and received a request to call Mike's mobile, I questioned if this was Mike the general manger I had been emailing and I wasn't sure if the person really was Mike since I hadn't ever received a reply nor spoken to him all this time and on the cusp of Anthony making me aware he reads the emails. He responded, abruptly yes this is me, I gave you my cell phone so now tell me what's the issue? I responded with excuse me, clearly this goes across the board (referring to the rudeness and unprofessionalism). To which, he rephrases, how can I help you? I informed him of the incidents and he attempted to state that Anthony referencing waiving fees was at his discretion was not true and defended the behavior and handling of me with the comment that this is a business, rather than argue with two people who were being purposefully obtuse and rude; I simply asked for Mike's supervisor's name and contact information. It was a moot point and in the end it can be a coaching moment or just another undocumented unseen infraction against Katy Fry Rd's Uhaul customers. I won't ever give them my business again and I will never send another person to this facility as a result of Mike and Anthony's behavior and unprofessionalism.
KaShanna A. | Overall ExperienceI was told I'd get an access code rather than I needed to pick up an access card before 8pm to enter my storage unit. Spoke to very rude and unprofessional gm Mike ( I can't believe this is UHauls rep for a GM). Supervisor Sabrina was VERY helpful and customer service oriented in the process. I missed my event out of town because I couldn't drop drop my belongings in the storage unit as a result. Things happen, however, rudeness from management should be zero tolerance policy. He was so rude and nonchalant that my fiancé grabbed the phone. This can't be an isolated issue with his behavior and the company will lose profit by accepting and tolerating his behavior.
Leah S. | Overall ExperienceNo comments
GLORIA S. | First ImpressionsGreat customer service from each staff! However, I have to give a special kudos to Lindsay, who assisted me practically every time I visited their store! Lindsay was always very pleasant, professional, and helpful!! If I ever need a storage unit again, this is the location I would use! They made everything so convenient! Keep up the good work and thank you for a great experience!!
Linda A. | Overall Experience