Truck was a hunk of junk. Steering terrible also door bent. Then no to check out unit and when checked in told to leave it and someone would check it in. Now have bullshit charges on my credit card for unloading. There was a couch, loveseat table and 2 cabinets moved. Nothing left behind and no mess. So can waste my time calling for that. Terrible
JAMES B.Customer Reviews for U-Haul Moving & Storage of Les Paul Parkway
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Did not like move
DAWN A. | Premières impressionsThe guys running it are very knowledgeable and helpful. It is very quick, I'm always in and out.
jeramy H.Both of the gentlemen I dealt with were kind, helpful and efficient
patrick R.Excelen service
abraham A.I did not receive a final invoice. Otherwise, all went well, and it's a very good value.
Jonathan W.The people where super mice and knowledgeable. The truck was not clean, it pulled to the right and was difficult to drive. Very rough ride, glad was doing in town move
Candace K.I've rented trailers from this U-Haul location several times in the past 3-4 months and always have a positive experience. great location, Jacob and his staff are very personable, easy check-out when I've rented the trailers and again when I return them. The free 30 day storage offer has been great too - I used it over the holidays for short-term storage. Thanks...
Jim L.This was our 4th rental from this location over the last 20 months; very helpful and friendly staff. Always a pleasure to work with - which is much appreciated because moving is tiring and stressful! Yes, the equipment is always clean and in good working order. In fact, the 6x12 trailer we rented this time appeared to have brand new tires.
Anthony P.Did an excellent job. Will be sure to use this location again when I need a truck or trailer. Jacob is very good.
Gary E.Actually do your job and do it well. I made the appointment for 3pm on Thursday and the guy wasn't there to do it so I had to bring it in the next day. The guy told me it would take an hour and it took 2 hrs and 45 min. Then they pinched the wiring and set it up so it has to be shut in the trunk. I will never recommend anyone come to this location. The girls at the service desk were helpful at least.
Jessica F.Jacob and his staff deliver excellent products and services.
Dennis A.Very pleased with the staff and customer service at this location. Vehicle was clean but very old and did not drive well. Transmission seemed to not shift smoothly.
Derik T.Nothing at all! The staff was amazing and very helpful! It's always first class when we rented here and used their trucks!
Aaron H.From the GM down this is great place to do business
James C.Make sure the windshield is clean on the inside. when driving into the sun it was as though there was a smokescreen on the window.
Michael R.My initial order was taken by a person in training, he tried but was confused. I had to redo the whole order by calling in.
STEVEN T.Jake was easy to work with and explained things well.
Rae Ann B.I went through 2 tolls each way. Your staff to me to go on Ipass and pay by license plate. I started to do that but I was afraid that the next person driving the truck I was in, if they went through tolls, that I would be charged for theirs. So I called U-Haul customer service and they told me I was correct to call them, that I should just wait for the tolls to come through your company and they would match the tolls to the dates. Also, my lock wouldn't close on my truck. I told the employees. Otherwise, very nice people to deal with.
Dee L.Very friendly service.
Mark K.Staff needs to improve their customer service abilities. They were more concerned, who was hungry and what type of food t order or pick up, while I was standing in front of them and after providing all the required info to rent a cargo van, after dropping off the van, I was told I would receive a copy of the final invoice to confirm the mileage, I still have not received a final copy. My account was charged for the original estimate. The staff at this location needs to have some major customer service training.
ruth P.The truck had a broken passenger mirror that staff seemed unaware of. I made sure they were aware of it before I drove off. I was / am expecting an adjustment to the invoice for the low miles (less than twenty) that I put on the vehicle as desk person said would happen. I do need the final receipt for my records. Thank you sincerely, Jay
Jay K.Good customer service
REGINALD W.Continue great customer service
REGINALD W.Fair rates for rental vehicles
Donald J.I was told there was a dolly in the truck. And there was not. I informed the person at the desk that they did not give me the dolly that I had reserved. I would like someone to contact me to confirm that the refund has been applied to my account.
Joseph S.Great customer service. Thank you!!
scott T.Jacob and the young lady I can't think of her name were excellent very helpful, very professional. And yes, I would recommend this U-Haul location to my families and associates. Thank you for your help Jacob.
monique M.The customer service was phenomenal, however the website led me to believe this was not a "drop off only" location. Luckily the store pulled through and salvaged the situation and saved me from a huge headache. The manager Jaccob was great and the technician who did the install was awesome. Consider giving them a raise. Overall the entire staff was friendly.
Michael C.Nothing. Caleb was great
jim F.Great staff!!! Quick and easy pickup and drop off.
David K.All was good customer service was great
REGINALD W.We had issues with the truck, we had to keep jumping it to keep it running and there was zero power while driving.
SUSAN E.Keep doing what your doing . I have not experienced any bad service and all the staff so far has been great the manager is awesome to work with
donato T.You can't improve…the employees (especially Jacob) are fantastic. I have rented trucks at least 4 times at this location and they are so nice and helpful.
Rosa C.Staff was super helpful and a blast to interact with!
Rustin K.Jacob is the man, I would recommend to rent trailers, a storage unit or anything else; they helped make our move from Colorado very smooth. Great work, thanks again!
Benjamin F. | Expérience généraleYour vehicles need to have USB ports for phone charging. Otherwise, all was good with my experience.
BRIAN R.two guys were working there busting their ass to shovel out equipment for customers.. Typical U-Haul procedures for keeping profit high while working the crap out of their workers
Jeff S.Overall great experience and equipment. Slight delay during pickup due to weather related logistics/ equipment tie up for previous client but Jacob cleared the decks and we were on our way-with a warmed-up vehicle- nice touch.
Jim S.The girl behind the desk answered her personal cell phone while doing my paperwork to check out the trailer. The main entrance to the facility was not accessible and she did not know the area well enough to tell me either of the side streets names So that I could access the facility. The area in front of the trailer that I was renting, had approximately 2 feet of snow deep, and approximately 5 feet out from the tongue of the trailer. We had to sit and wait while two additional employees came from another location to shovel out in front of the trailer So that it could be pulled forward and hooked up. From the time we arrived to the time that we departed, we were there approximately 40 minutes!!
Jamie R.Website information did not match the site. The site expected to be listed as drop-off only. The website stated differently. Manager is great and provided super service. Suggest the website be updated with accurate information.
Michael D.Jacob was just outstanding to work with. Pleasant, helpful, attentive. He represents uhaul in the perfect way
Dennis M.Was easy to reserve online and Jacob was awesome when I checked in. Would definitely recommend to a friend and will use again if the need arises.
NATHAN C.Excellent manager who checked out the trailer and hitched it up for me. Very kind and attentive to his job.
Kevin R.I asked for the smallest trailer and got a 5x8 and noticed when leaving there was a few other smaller one in stock. I mentioned it and the guy said it is just a foot difference. I get the size difference but it is not what I requested. I did take the 5x8 but I wanted the smallest truck.
Jessica G.My issue is not with this particular location, but with the fact that I made a reservation at another location 45 mins away. The website didn't give any indication when I booked that I would have to go so far out of my way, until late in the day, the day before my reservation - unacceptably inadequate, and felt boxed in without any choice! VERY FRUSTRATING. What then is the purpose of the reservation system if it can't manage your inventory?
Douglas C.Dropping the truck was easy. I forgot my I pass in the truck and they called right away to let me know.
Scott S.excellent staff service, recommendation and instructions for use, prices, services, clear and precise communication
GABRIEL S. | Premières impressionsEverything was perfect!
Karen W.I returned the truck with less mileage than what was charged and I was told verbally my bill was 20 dollars less, but I was still charged the full ammount. The uhaul place had no paper, and I was never sent a final bill. Never going back.
Bernard K.These guys took great care of me. I would definitely recommend them. Answered my questions and got me in and out quickly.
Sandra M.Always a good experience!
Chris B.The location was unacceptable. We had a location 5 miles from our home and we had to drive 25 miles one way to the pick up location. Nothing was explained to me on the operation of the vehicle. The Center portion of the steering wheel was at such an angle to where it was impossible to know your speed over 55 miles per hour
Bryan L.Things generally went smooth.
MIKE M.Stored for over a year during a hectic time and the prices weren't too high.
colton p. | Expérience généraleVolvería a Rentar ahí buen almacén
victor S. | Expérience généraleManager and staff are very easy to talk to and extremely helpful! It would be helpful if the storage area was open a little bit later but we also could've planned better.
JENNIFER S. | Expérience généraleThe Staff was hardworking and great. I will be renting again.
David S. | Expérience généraleThe staff is great. My problem was with the air conditioning going out in the middle of the summer, it literally melted some of my stuff.
Juan R. | Expérience généraleIf a person moves out in the beginning middle or end of their billing cycle you should not get to keep my money if I moved out three days after my bill was paid.
TASHA C. | Expérience généraleJacob was excellent.
JOSEPH K. | Premières impressionsJacob and the ladies at the desk were fantastic
Ginny R. | Online Move InGreat place to store! Would 10/10 recommend to all friends and family.
Madeline D. | Expérience généraleThere were a few times where it wasn't lit well, but otherwise, it seemed safe and secure.
Linda R. | Expérience généraleI was blown away by the services and professionalism of the uhaul facility and its staff. Very clean, convenient and EXCELLENT ALL AROUND!!!!!!
CHRISTINE S. | Expérience généraleManager never answered emails or phone calls or voicemails left to him. They had horrible customer service. Anytime anyone asked for manager when going into the building they would always say his gone or not reachable.
Hailey B. | Expérience généraleThe Staff was awesome and very helpful
JOCELYN S. | Premières impressionsPerfect for our needs.
Todd W. | Expérience généraleAll of my experiences with U-Haul, from moving supplies to renting a truck to renting a storage unit, have been fantastic. I'm actually sad I won't need its services anymore. I've been really impressed with the customer service in the four locations I've used, three in TX and one in WI, and Jacob and his team were particularly great.
Mary L. | Expérience généraleThe app should not have a move out option for the storage locker if you need to come in to cancel it. The app doesn't tell you that you need to come in, it just says processing order. This U-Haul location is nice and the employees are very helpful, just the app needs some work.
Alex B. | Expérience généraleCurrent staff is friendly and helpful. Have dealt with some in the past who are not. Do not remember names.
Jennie R. | Expérience généraleNice facility and experience
Chris B. | Premières impressionsSeamless reservation and access process. Never needed to see anyone in the office. Access was easy, the facility is well-lit and easy to access. Would choose U-Haul again should I need a storage unit.
Matthew K. | Expérience généraleThe manager, Jacob, went above and beyond to make sure I had a good understanding of how to enter and exit the facility, as well as accessing my unit, and the supplies offered throughout the facility to assist with moving.
Hannah G. | Online Move InEveryone was very kind & helpful. Thank you for making this experience less stressful with accommodating my needs.
natalie m. | Expérience généralePersonnel amical
THOMAS C. | Premières impressionsRecently moved from South Carolina to Wisconsin. We rented the truck in Gaffney, SC and returned it to the Les Paul Pkwy facility in Waukesha WI where I rented a storage unit. UHaul personnel at both facilities were top notch, friendly but professional. Storage unit area is very secure, well lit and clean. Well done.
Marsha M. | Expérience généraleGreat crew at this location!!
John M. | Expérience généraleEveryone was always very helpful and knowledgeable. A good experience thanks!
susan w. | Expérience généraleThanks for playing.
SUSAN M. | Premières impressionsManager Jacob was fantastic every time I stopped at the store for boxes, to get a Uhaul and to answer questions regarding storage. Very friendly, professional, and responsive. On move in day Dylan helped us. While Dylan was nice and I understand it was only his 2nd time moving someone into storage, we were paying movers siding check in (I should have come earlier, I know) and I felt like he was a lot slower than necessary, on 2 occassions I was in the store both while there was a long line. Unprofessional chomping on gum and paying more attention to what his coworkers were talking about than the customer sitting in front of him. I'd like to make a suggestion for check out. If it's feasible, it would be nice to have separate lines for supply checkouts, key drop offs etc vs setting up for U-Haul vehicles/storage. To have people waiting in line for 45 minutes to purchase a few packing supplies isn't ideal.
MONICA B. | Premières impressionsStaff was helpful, kind and professional. Got me in and out hassle free. Even though I looked on line they beat that time by 30 minutes and I was on the road. Great team work.
Marcelino O. | Expérience généraleGreat place
MARY ANN M. | Premières impressionsOnline check-in was terrible. It kept repeatedly asking me to take a selfie and take images of my drivers license, again and again.
Juan R. | Online Move InVery clean facility!
Jill K. | Expérience généraleI used a Uhaul truck to move my 2 bedroom apartment into Uhauls storage units until my new apartment was ready. The storage units and building was always clean and easily accessible. Their cleaning person I encountered was nice, considerate, and did a thorough job. She took pride in her work. I even got a phone call from the Uhaul team when my padlock was not on the door correctly. They were concerned my storage locker was not secure. I came back to Uhaul and they showed me how to lock my storage unit to make it more secure. All of my experiences with the Uhaul team were outstanding. The owner has a great team here. I highly recommend the Waukesha Uhaul location near Les Paul parkway & 164.
Linda L. | Expérience généraleTruck rental was a little challenging. Older vehicle & know for direction of heat flow was broken (hidden as knob was still on) so couldn't change to defrost only main vents. Wouldn't turn. That is the only issue, all else was great
JARED T. | Premières impressionsOne of the employees (name purposefully removed) was either new or didn't care when renting the storage unit out. I requested a unit and said that i had a U-Haul truck. I knew from the website that I should get the first month free however when asked the U-Haul employee said that wasn't true. In an effort to not argue I let it go. They proceeded with getting the unit set up, didn't ask me to sign for the rentals agreement, if I needed a second key, what insurance to use (theirs or homeowners), and failed fully check out that unit from the system. After trying the key at the door it didn't pop up with anything but we assumed that was normal for the location and opened the door to the unit. Instead the alarm went off both when it was opened it and closed. Nobody came to check and make sure anything was being stolen. Moral of the story is the U-Haul employee that isn't well trained may cause you more issues than you expect. Thank goodness there was a second person on shift. They knew exactly what the other did wrong, what the storage area hours were and after an additional 30 minute wait, we able to get my unit figured out.
KAILYN B. | Premières impressionsManager was very friendly and helpful.
Yupeng X. | Premières impressionsJacob was great. Friendly and professional. Thank You Jacob!!!
Angela S. | Premières impressionsJacob & Bruce(I believe that is his name) have been so helpful. I have not had customer service like this in a VERY LONG TIME (anywhere not just U-Haul). Thank you both!!
Kim Z. | Expérience généraleManager and staff could not have been more helpful in resolving a monthly payment situation that the Corporate office failed, but promised to resolve, in October 2022. They all deserve raises, promotions and high praise. They are an outstanding reflection of the U-Haul name.
Carlon D. | Expérience généraleMike and Jacob are great
John M. | Premières impressionsGreat service, clean facilities. The only feedback is the online check in process failed to work multiple times. I then had to check in at the desk which typically is a slow process.
Kevin G. | Expérience généraleI didn't receive any guidance as far as billing or automatic payments, but i went to your website and figured it out for myself. When the first employee who set up our reservation changed the date at our request, she didn't do it correctly, but i caught the error and was able to fix it with a simple phone call. The Employees i dealt with were friendly, and so far (with follow-up), things seem to be fine.
Stacey O. | Premières impressionsThere was one agent I don't know her name, younger, long hair but she did a great job. Actually went above and beyond as it were helping make it go as smoothly as possible. Milwaukee never confirmed my U box even arrived at their site. Vancouver WA staff made it difficult even after being told to ship the ubox, it turned out that I only needed 1 instead of two.
Scott B. | Premières impressionsThey are so awesome and Jacob is great at his job keep up good work
Nikeya S. | Expérience généraleSo far I love everything about this facility. Ask again in one year.
Janette H. | Premières impressionsStaff at desk was extremely helpful, he helped me lift a heavy item out of truck onto a cart.
Jon B. | Premières impressionsI was disappointed that even after I was moved out they billed me for 2 months
RANDY W. | Expérience généraleThe unit I am renting says it's a 10x5x9 and says it can hold up to two room of items or 1200 sq feet. I can tell you that is incorrect and very misleading. That unit can barely hold one room full of items. The website needs to be updated and the correct content approximations needs to be entered.
Jerome S. | Online Move InMy furniture and other household belongings were at the Hwy 164 Waukesha location for 13 months. Everything was the same as it was the day it arrived there including my small freezer. I was worried because it was closed mold would develop or foul smell from moisture but neither happened. Also the furniture and other boxes were not covered in dust. This is truly a clean temperature controlled environment. The garage bays are very accessible and carts are right there. I would also like to say thank you to the kind hearted staff who was mopping and cleaning the day I struggled with my filled cart and the one elevator was busy with other movers. She directed me to the alternate elevator and helped me guide the cart on/off and then guided me back to the garage bay. She went over and above for me and I'm grateful. When I need storage in the future I will be back.
Zumreta V. | Expérience généraleThis is by far the nicest storage facility I have ever used. Very accessible, spotless and user friendly. Highly recommend
Mark T. | Expérience généraleThe large cargo elevator was not working so I was charged more by the moving company for the long haul. This was an unexpected expense and it took them longer to unload into the unit.
Kathy L. | Premières impressionsSmooth transactions entering and leaving. Thanks again soo much for great service! TB :)
Amicable A. | Expérience généraleVery professional in an otherwise ugly situation I was going through. Appreciate their help during that time.
Aaron L. | Expérience généraleVery helpful getting the correct size storage. Even redoing agreement for a bigger unit. Very patient with my tired confusion.
Jeanne O. | Premières impressionsIf I need future storage I would use the same u-haul storage again.
Marsha D. | Expérience généraleBest storage facility I've seen. Very clean, well designed and easy access. Personnel amical
Mark T. | Premières impressionsThanks for an exceptionally well-run facility! Only complaint is the mountain of junk stored inside the rental room area.
scott s. | Expérience généraleMerci!
Peter L. | Expérience généraleStaff was friendly n knowledgeable... Made the move easy
Lisa L. | Premières impressionsEasy access, plenty of carts available, spacious loading docks.
Nick V. | Expérience généraleCosted a bit for rent out a tiny unit but over all if I need another place will definitely come back.
dylan m. | Expérience généraleThis U-Haul facility was top notch service, fantastic employees, convenient in location and accommodating to our needs since day one. They have been with us for two cross-country moves with trailering vehicles and we used storage facilities for all our belongings for over two years. I have to mention every time I went to our storage units, the cleaning crew was there to keep this facility spotless. Was a pleasure to be in while dealing with our various circumstances. Never a problem. We found their prices are best for what you get. Will always move using U-Haul.
Melodie N. | Expérience généraleAdam is the best thing to happen to U-Haul.
MASON D. | Expérience généraleAdam was great in setting me up, answering questions. Access to storage was convenient. All around very good experience!
scott s. | Premières impressionsStill waiting a refund for my June payment. Pd on the 4th and closed out on the 10th. Nobody has gotten back to me. My only complaint
angie l. | Expérience généraleAdam and his team did a great job with my many visits!
Manuel A. | Expérience généraleGreat service!
Peter L. | Premières impressionsAdam was very helpful getting me started! My movers were impressed with the facility. Merci encore.
Lynne I. | Premières impressionsAdam Muszynski was so helpful and professional. Made the experience so easy!! Great customer service!!
Michelle S. | Online Move Inthe Staff could not have been more helpful it was a pleasure working with them. The whole experence was outstanding keep up the good work
Victor S. | Premières impressionsClean and well managed facility
David M. | Premières impressionsThis facility is wonderful! They truly went above and beyond to help the owners of the 315 Condo association and I was happy to support their business when they helped us. Moving out was equally as easy. I cleaned up, checked out and away we both went. The staff here are wonderful!
Raschel B. | Expérience généraleI guess I didn't hear the agent say I had to press "star, then my passcode and then "pound" so I believe I pressed pound- number- pound which did not disarm my unit, so the alarm went off.. I was unfamiliar with this procedure- I was given a card at the other place. Anyway it was fine- I called her on intercom and she disarmed.
Diane H. | Premières impressionsI used before and was so pleased I returned.
Cynthia H. | Premières impressionsThe check in and pick up took for ever. Then l got my storage unit it was the wrong size. I had to come back later for the correct one. The worker kept falling asleep and going on smoke breaks while working and talking with me. Lots of customers coming in obviously needed help not just one person staffed.
RAQUEL S. | Premières impressionsExcellent facility and staff. Thanks.
RAYMOND A. | Expérience généraleBathrooms very dirty. And people would leave unwanted items there and it would pile up in walkway
Nicholas G. | Expérience généraleExcellent service and facility much better than public storage
Mary R. | Premières impressionsOUTSTANDING EXPERIENCE FOR MY STORAGE NEEDS. THANK YOU
JOSEPH C. | Expérience généraleThe manager who helped us was very friendly!
Jessica P. | Premières impressionsThe only comment is that your staff person on had a lot of business toward the end of the day. He was apparently sick with a respiratory condition and very fatigued. Scheduled to come back to work early the next morning. Nevertheless, we weee able to get our unit when we needed it most. Staff stayed after close to make sure this happened. We are happy!
Becky B. | Premières impressionsGreat facilities
Cynthia H. | Expérience généraleLes Paul uhaul best in town. If I ever need one again, I'll be back to you. Thanks
Debbie S. | Expérience généraleA positive experience renting storage unit and working with the friendly staff. My only complaint is that in renting UHaul vehicle twice that both times the vehicle was dirty.
Scott b. | Expérience généraleCuando rente una camioneta para moverme de indiana a Waukesha, me dijeron que tenían un storage gratis, y cuando fui a que me dieran la llave para storage me cobraron y me quitaron dinero de lo de mi renta, yo no tenía mucho dinero más que lo de mi renta, entonces me quitaron lo de mi renta, más aparte lo $64 del storage, sabiendo que según era gratis, entonces el banco me cobró un fee, por que yo no tenía mas dinero en mi cuenta.
Jenni P. | Expérience généraleMy wife and I are one of many family's displaced by the potential building collapse in Waukesha, WI. Uhaul is providing a free months rent on a storage locker to any family being displaced. We found out we will more than likely be able to get our furnishings out, and I went to Uhaul to rent a locker from the Waukesha (Hwy 164) dealer and Tina could not have been more accommodating, helpful and kind. Her help was very much appreciated. We do not know when we will be able to retrieve our furniture and things, but I will definitely be trying to rent a truck from Uhaul as well. Thank You Randy & Kathy
Randy L. | Premières impressionsGreat experience with customer service and the facility was easy to access and comfortable getting everything moved in on a cold day.
NICOLE M. | Premières impressionsTina assisted me at this location, She was very courteous and helpful
Brian M. | Premières impressionsOnly thing don't lime was carts are small.... should get bigger ones. Nick would is the person there that helped me was so nice. And the place was super clean.
KELLEY S. | Premières impressionsThe directions on how to use the check-in pinpads and garage doors could have been clearer in the emails.
Alex R. | Online Move InNice storage. Felt that my belongings were safe and secure.
Marsha D. | Premières impressionsGreat staff!
Carol S. | Expérience généraleThe representative at the business was very helpful. He deserves a excellent review from his management. He was the only one on at the time and was multitasking in a professional manner with numerous customers.
Juan R. | Premières impressionslove the online check in! Used it on the first rental and only took 2min to get the keys and go. Second truck the online system kept glitching and has to go over everything at the store and took over 30 mins. Please just make sure your online system stays up and running.
KENNETH V. | Premières impressionsNickolas was amazing. He answered everything and was very fast! Speed is insanely important to me, I hate standing in line/at the counter and it takes 20+ minutes. Not with Nickolas, he is super efficient and fast. He took a chunk of stress off our backs! Thank you!!!!
Kenneth V. | Online Move Inmouse traps in both units
Jim V. | Online Move InOne employee was left alone to manage everything…. But she did a great job
Cathy B. | Premières impressionsOnly issue I had was figuring out if I needed a code or not to get in the facility. I had a card that armed and disarmed the alarms, but I wasn't sure if that was for the facility or my unit specifically.
James M. | Premières impressionsExtremely clean, well lit, easy in and out.
Marianne M. | Premières impressionsVery knowledgeable and helpful staff considering VERY BUSY and difficult customer
DAVID M. | Premières impressionsI was and am very happy with the services at this Waukesha location.
Lisa K. | Premières impressionsWe ordered one large unit. We were given a mediam and small unit. This posed significant problems and we had to get yet another unit. Multiple times we attemoted to call, were on hold for 30 min plus and still no one took our call. The person listed to contact never reached back. $179 was what we agreed to and $229 is what we have been charged monthly. I would love for someone to call me to discuss
PAUL N. | Expérience généraleThe staff were very polite and explained my options perfectly. I was pleased and impressed. My thanks, Steve
Steven C. | Premières impressionsWell done!
Glen H. | Premières impressionsThere is a support beam when you enter the facility that knocked down some bookcases we were pulling on a cart that almost crushed my wife. I wish there was a warning about an obstacle lower than the celing.
CLINTON W. | Premières impressionsMy whole experience with this uhaul facility at Les Paul parkway in Waukesha was wonderful- from the very beginning to the very end. The staff were incredibly helpful , especially Nickolas Lederer who always kept patient and calm in the face of frustrated clients, including me. Nancy who is part of the cleaning staff was also very friendly and helpful and kept the facility well maintained and clean. I would use them again without hesitation and would most definitely recommend this facility to my friends and family. A big thank you for helping to keep me sane during a very intense month of moving. Carol Johnson
Carol J. | Expérience généraleVery happy with U-Haul as my secure place for storage of my items.
Michael B. | Premières impressionsmet expectations
Daniel G. | Expérience généraleDJ was an A+ employee! Thank you!
heidi m. | Premières impressionsSetting up the rental was quick and painless. We had an issue with the rental being too small for our needs the front office easily switched our unit to a bigger one. I highly recommended.
Melissa G. | Premières impressionsI believe your staff needs training. Also needs education on Customer Service
Barry C. | Premières impressionsI found it odd how the online registration required 3 separate phone numbers, just to register. One primary, one alternate, and one emergency contact all having to be different.
Anthonie R. | Online Move InAll as expected
Daniel G. | Premières impressionsThe customer service staff was very friendly and informative!
Bob N. | Premières impressionsThe facility is in great shape and it is secured.
JAMES F. | Online Move InThere is a pole in this unit...I'm not moved in because I'm not sure if my belongings will all fit.
Jessica L. | Online Move InA very positive experience. Nick, Nancy, and others most professional and friendly. Merci.
Scott b. | Premières impressionsSuper clean and dry storage. I recommend it)
OLEKSII L. | Expérience généraleThe customer service was excellent when I first received my unit and was happy with it. I had my stuff in storage for a few months and I believe the hours changed because on a Monday evening they closed around 6-7 in February, which I thought was a bit early. Otherwise I'm happy with my experience.
Vanessa G. | Expérience généraleMove in through the load area was great! It was warm and dry on a cold and windy December day. Storage area was clean and maps posted so I could my unit easily. Merci.
jake s. | Premières impressionsNick was training a new person and he explained the entire rental process to both the new person and me. Very informative and friendly!
eric w. | Premières impressionsClean and I love that I can drive inside to move my items into my room!
Joseph H. | Premières impressionsCouldn't figure out how to cancel autopay in the app.
Shirley B. | Expérience généraleCan't do much if the person working doesn't know how to get you into the building under your 24hr access card. For that happening now I couldn't unload my truck, couldn't pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn't now how to let me in!! So now I have to pay over another $100 to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!
Angela S. | Premières impressionsWe had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.
Steven D. | Expérience généraleThank you for prompt help.
Melanie K. | Premières impressionsThe staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.
Nikki E. | Premières impressionsThe storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.
alfred b. | Expérience généraleWe utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.
laura t. | Expérience généraleThe staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.
Lisa J. | Premières impressionsGreat experience
Georgia D. | Expérience généraleMice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.
JEFF C. | Expérience généraleThank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike
Mike V. | Expérience généraleThe truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression
Michael N. | Premières impressionsGreat experience for this first-time Uhaul user. We rented a 20' truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won't hesitate to do it again.
Melodie N. | Premières impressionsGreat and excellent service.
Itzchak L. | Expérience généraleThank you for your patience and time Sincerely Roderick Branch
Roderick B. | Expérience généraleVery nice facility with helpful staff.
Wanda M. | Premières impressionsWas very professional and understanding.I will always choose this U-Haul before any other thanks
Roderick B. | Premières impressionsIt was great place in my time of need
marjie h. | Expérience généraleThe manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.
Jonathan W. | Premières impressionsI moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don't like what they do then go find a new job. Never questioned why I was leaving.
kati v. | Expérience généraleStaff was very helpful professional
WILLIAM S. | Expérience généraleso far so good . Thanks
James s. | Premières impressionsGreat clean location with a very helpful friendly staff.
ken l. | Premières impressionsI would recommend this place
angie l. | Premières impressionsPerfect experience. We will use it every time we need storage in the Milwaukee area!
Cathy T. | Expérience généraleThe entire process was very professional.
vicki h. | Premières impressionsThe staff was friendly and knowledgeable.
brian c. | Premières impressionsAlways very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..
Kyle B. | Premières impressionsEasy access, I was able to take care of the 8tems stores there
maureen i. | Expérience généraleImmaculately clean!
Julie S. | Premières impressionsInside accessibility great during inclement weather is very helpful
chuck s. | Expérience généraleEven if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .
Abhijit D. | Expérience généraleThe guy that works there was super great! He was kind and helped me through the whole process.
karol a. | Premières impressionsThe manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.
Kathi B. | Premières impressionsEasy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??
Employment Readiness S. | RéservationAll around painless experience.
mike o. | Expérience généraleThe best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.
Stephanie G. | Expérience généraleThe lights did not go on directly in front of our unit... But was very clean and secure
Dawn o. | Expérience généraleVery helpful, a pleasure to deal with and answered all our questions.
Alex H. | RéservationThanks
patrick d. | Expérience généraleThank you Mr. Lee for being flexible with my move in request while under construction.
Kent P. | Expérience généraleGreat service, great employees.
Sean D. | Expérience généraleThey only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.
MELISSA P. | Expérience généraleVery nice facility and staff
Robert H. | Expérience généraleVery nice facility and staff.
Robert H. | Expérience générale