Customer Reviews for U-Haul Moving & Storage of Linden

Évaluation :

4

Good service

Évaluation :

5

I did not use the truck for the full 4 hours does that affect the price?

Évaluation :

5

Everything is fine!

Évaluation :

4

I have no recommendations to submit

Évaluation :

1

4 1/2 hour to install while I waited, no waiting area, lucky I was given a chair. After 3 1/2 hr I was told ten minutes, and hour later they were finally done. If you use this facility don't wait. Horrible experience.

Évaluation :

2

Have someone at the desk who knows how to communicate with customers.

Évaluation :

5

If it was a bigger lot it would be even better

Évaluation :

5

Customer service was awesome 👍🏼

Évaluation :

5

Awesome attendant. Very knowledgeable and helpful

Évaluation :

5

Everytime I've needed to Haul something this has been my U-Haul rental location. The staff working this past Saturday on 3/2/24 were beyond accommodating & assisting. They understood my situation and did everything they could to help me. An when we went to return our vehicle they even remembered my unique situation & help assure that it wasn't going to be an issue. This location has a Wonderful staff, Christina Loriana was the one who assisted me & I still wish her all the best because she was just that wonderful! to work with it, during this difficult time of my move. Thank you again!

Évaluation :

3

The woman that was overseeing the store was very helpful in me getting the correct equipment that I needed. She has a great attitude and cares for the needs of the customer. Her knowledge about the equipment is impeccable .

Évaluation :

4

You can improve on viewing the receipts. Once you view your order. It doesn't allow you to zoom in.

Évaluation :

3

did it over phone took me 1 hour to get the van

Évaluation :

2

I always rent equipment for my movings with U-Haul but yesterday I wasn’t satisfied with the customer service I was given at this location.

Évaluation :

4

The truck parking brake was broke and I forgot to check my mileage before I left and got charged 24 miles and I only moved from bayway in Elizabeth to the border of linden polonia ave in Elizabeth to Nora drive in linden

Évaluation :

1

The person that work at this location that day was terrible! He has zero customer care experience. He doesn't care at all. If I wasn't in a hurry, I would have gone to another U-Haul location. I rarely complain about customer service because I was a customer service professional myself for a dacade,, but this guy behavior is beyond comprehension.

Évaluation :

4

The place is acceptable, the store manager is a rude, disrespectful, defiant person as alone.

Évaluation :

5

Make sure your have someone to help the manager in the mornings, he did an excellent job getting all the trucks ready for the morning clients by himself. He was GREAT overall.

Évaluation :

5

Excellent customer service. Thank you

Évaluation :

1

The worst customer service that I ever experienced. I rent from U-Haul quite often and have good experiences. This place is awful. Never a pleasant experience.

Évaluation :

3

The equipment was clean but not maintained. The first truck I rented from this location had a check engine light on and a cracked windshield. This rental had transmission issues. Great on gas.

Évaluation :

1

Horrible experience for the 2nd time. No customer service at all. They don't try to accommodate customers at all. They make every step difficult. Not like other locations.

Évaluation :

2

It takes too much time to get your unit ( 1,5 hr) also even i made the reservation they change me i had to pay more obviously they let me know after 1 hour.

Évaluation :

5

Well always they take care of the people that keep doing business with them that is I keep myself coming back when I need then, thank you for your service.

Évaluation :

5

The guy who’s there is very good

Évaluation :

5

Nice guy!

Évaluation :

3

Need to spray the truck cabs with A disinfectant spray. Because the cab of the truck  smelled really bad a mixture of cigarettes & a locker room...

Évaluation :

4

You guys can provide parking for customers with vehicles.

Évaluation :

5

Excelente

Évaluation :

5

Amazing hard working people there and still with lots of patience and very helpful!!! 5stars for me

Évaluation :

2

I picked up a 15' truck The back of the truck was left open when we received it I used it to pickup/drop off one 6' display case that was brand new, clean & empty. Returned the truck in less than 2 hrs. The store charged me a $25 cleaning fee which was impossible that there was ANYTHING left behind/dirty in the truck I rented when like I said all I moved in the 15' truck was 1 6' item that was brand new…there was nothing that could have left the truck dirty. I literally only got that truck because I needed the ramp. I tried calling the store and was left on hold for an hour before I gave up and hung up…the only reason I know any of this info is because I call the Corp number and they told me the reason for the additional charge. I used this place 1 previous time and the battery of the truck died less than 5minutes after pulling off. And it took them 4+ hrs to get someone out to pick up the truck and get me a replacement…totally messing up my entire moving day/plans, with no reimbursement, credit, discount, or something as simple as an apology. The yard is also a mess…everything is everywhere and everyone including the customers leave not only the trucks but even the cars anywhere blocking everything so now your also wasting time trying to get ppl to move cars and trucks out of the way for you to get out. I will never use them again.

Évaluation :

5

Not much, possibly more service folks in the store to wait on more people quickly.

Évaluation :

1

This shop used to be the one we went all the time and we have been very happy with their service. But for the recent few month the service there became completely disastrous. The Male employee is extremely impatient and being rude and saying he does not care if he loses the job and the funny part is nobody knows what is going on and why he is being like that.

Évaluation :

5

everything was excellent

Évaluation :

5

Everything was well put together..

Évaluation :

3

Store was not open when supposed to. The store hours state 7 am opening and it was open at around 9:15 am the day of my rental.

Évaluation :

1

I had a reservation at 8:00 am no one was there until 9:30 am which caused me money because I had workers waiting for me.

Évaluation :

3

Didn't hook up the trailer correctly, came off at highway speeds. Luckily no one was hurt or killed. My bumper was damaged. Take the hooking up phase more seriously and ensure your trailers are on correctly.

Évaluation :

1

The customer service at this location is the worst.

Évaluation :

5

11/21/23

Évaluation :

5

The woman behind the desk was great, very nice! Only problem was the drivers window did not work. The crank handle was missing. Besides this everything else was great.

Évaluation :

3

Have a correct vehicle when reserved. It seems reservations mean nothing. I had to Uber to Edgar street because 1401 St. Georges Ave took my reservation and waited until time for me to pick it up to then bsay they did not have a vehicle. With a vehicle sitting in the lot that he claimed was for someone else. Piss poor professionalism at 1401 St George's.

Évaluation :

3

The lot area is very small , Right off the busy highway.But it worked for me!

Évaluation :

1

Trailer make short circuit in may car

Évaluation :

5

Good customer service

Évaluation :

5

Absolutely nothing yes the same treats I have The workers are excellent thanks guys

Évaluation :

5

The guys were excellent

Évaluation :

3

The male employee had an attitude. His tone was unfriendly.

Évaluation :

5

Wilson the GM was very professional

Évaluation :

1

This U-Haul storage location is old and it needs updating. This is a very busy area. U-Haul trucks are all over the place along with their trailers which makes it harder to bring stuff into your storage locker that is the main reasons I left .

Évaluation :

5

Wilson was extremely helpful and went above and beyond to help us with our broken lock and move out

Évaluation :

5

Merci.

Évaluation :

5

I was there for more then a year and never had a problem with that location. Thank you for everything and god bless

Évaluation :

5

Muy profesional y amablemente

Évaluation :

1

Doors locked after hours and they did not provide a key or code I had to rent a hotel and wait till the next morning. Staff rude and disrespectful. Units smelled like dead rats or dead animals. no room to park truck and move items out of units.

Évaluation :

5

The team that runs this U-Haul are truly amazing ! Very friendly and very quick to help !

Évaluation :

4

Good costumers service

Évaluation :

3

Aucun

Évaluation :

1

I will never recommend my friends/ family to uhaul @ 1440 Edgar road because on numerous occasions i reported my items in my unit was damaged from the rain. The issues was never repaired.

Évaluation :

1

It was the worst experience ever. I reserved online and when I got to the store these 2 very unprofessional employees told me that they overlap my reservation and they didn't have anything.