Customer Reviews for U-Haul Moving & Storage of Lubbock

11 307 évaluations

1613 34th St   Lubbock, TX 79411
(@ the corner of 34th St and Ave Q, 1/2 mile West of I-27 on 34th Street)

(806) 762-0307

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(806) 762-0307

1613 34th St
Lubbock, TX 79411
(@ the corner of 34th St and Ave Q, 1/2 mile West of I-27 on 34th Street)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Both times I was at this location there was a line of people waiting to be helped. It was very aggravating and painfully slow.

james bridges 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colby Decker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette Forey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Robison 
Évaluation :
4

The location I picked up from was great, the employees were all really friendly. My problem is with U-Haul and their website. It's the dumbest thing that it allows you to select rentals of stuff they don't have. First I tried to rent from a different location. That was actually near me, and instead got routed to this location that is twelve miles away instead of three. Then, I can't get the size truck I wanted either. So I decide both of those things are still workable and it's fine. Then I show up in person and get told there are no rental dollys. Already nothing worked out the way I needed and instead of knowing this when I made my reservation and being able to make a reservation with a different company or find someone to borrow one from, I had to just stick it out because I was already in the middle of picking up the truck on a busy day for the employees. If I could make the choices again with all of the information available I wouldn't have rented from U-Haul at all. So maybe that's why the website doesn't tell you when they're out.

Madison Gee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Reid 
Évaluation :
5

Experience at this location today was much better than usual.

Ronnie McCann 
Évaluation :
5

No question

Javonda Manahan  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Beaver 
Évaluation :
5

The best customer service at this location. I had tons of issues with a tow hitch installed from a different location and what mistakes could have put my life and my children's life at danger were caught by Zack and Katina. Not only did they catch the issues from the other company's bad install, but Katina went WELL out of her way to make sure that not only would my family have a safe drive back to Washington state by fixing the issues, but Katina stayed late after closing to make sure we could leave by morning as we needed to leave Lubbock ASAP. I will never forget the compassion, understanding, and caring Katina showed me. I am thankful that Zack caught the issue and brought it to Katina's attention. Zack, Jackson, and Katina are such a blessing to the customers and community of Lubbock. All 3 of them showed me nothing but kindness and compassion. I can only hope that all the U-Haul locations have employees as stellar as they are.

ARLENE OLSON 
Évaluation :
5

Bien

Latoya Butler 
Évaluation :
5

I use this store every 3 months for the last 4 years and they always go above and beyond even when things aren't right they always make it right out of all the stores I have used in Dallas/Ft Worth Metroplex and San Antonio region This store in Lubbock is the Best of my 40 years of using Haul for local and long distance EXCELLENT JOB The 34th Street Location Lubbock

Dominic Caranfa 
Évaluation :
5

The service was good. The two staff members who helped me were both great!! I would use this location again anytime I needed to rent a trailer.

Stephen Hochstatter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

becky rodgers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DATRON THOMPSON 
Évaluation :
4

Make sure to have enough loading equipment. We had requested a dolly to load we were told they didn't have any when we got to the store to pick up our rental. It would be very helpful to know before beforehand about it.

Julia Gonzalez 
Évaluation :
1

Make it easier to change a reservation from a return to place of rental to one way

Steven Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Bagley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret Hobbs 
Évaluation :
3

Equipment (truck) dirty. Windshield was crack. No Dollie's available Closing person (7:30pm) on Wednesday 03/13/24…..rude and very unprofessional….not impressed…name unknown….

Jesus Saenz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULA SKIDMORE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Wiley 
Évaluation :
2

Checkout process was very long. A line of customers waiting to be checked out or questions about storage.

Daniel Obregon 
Évaluation :
1

Have more than 1 person at front desk to take care of customers. Outside person never uttered a word to us. We had to guess as to what to do and where to go. Trailer wiring was damaged so we had to switch trailers after already hooking up. Employee pulled wiring off and just walked away without saying what the problem was. Returned several minutes laterwith 6 wiring pieces and connected to another trailer. Still not speaking. I asked if I should move truck to the other trailer and he nodded yes. Did not help with directions to back up. Entire ground was covered with nails, screws , pieces of wire , broken drill bits and welding rods. These potential tire hazards to vehicles and trailers are a sure legal liability to Uhaul.

Glynda Gonzales 
Évaluation :
4

Not tell a customer whose going from Texas to another State that it's unlimited miles & when the Truck is turned in there's a balance for over due miles & money is due. That is what happened to me.

beverly thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Rios 
Évaluation :
3

The check in was rough. Customer agent didn't have enough help and the reservation wasn't able to filled completely. Returning the equipment was a much better experience.

Jennifer Edwards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Cunningham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Ornelas  |  Expérience générale 
Évaluation :
2

Seems as if the location was short staffed. Showed up at 3 for my reservation. Didn't leave til close to 4:30.

Brandon Conrad 
Évaluation :
1

Complete bullshit. What is the point of a reservation? Didnt have the equipment needed. Bill went from "$60" to extend use of the truck by 3 hours to all of a sudden I was charged an entire extra day, and entire extra day for insurance, was accused of not having gas. Will NEVER use U-Haul again after all of the lies and hidden fees. One angry customer doesn't make a difference, but complete bullshit and paid way more than needed. Thanks for fucking over my move. Worst company I have ever used.

Ryan Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID DAVIS 
Évaluation :
5

ellos saben su trabajo , y las personas que están en el mostrador son muy atentas de ayudar al cliente . gracias

JoseAlfredo EnriquezLara 
Évaluation :
5

There was a problem with the storage I picked out. It was not uhauls fault. It was mine. I went and rented another one and they credited the other one back to me. Now understand folks It takes up to a week for the payment to be reversed. Other than that it's the only place I will put my storage in.

Samuel Shaffer  |  Expérience générale 
Évaluation :
5

You guys were very polite an understanding

elisha thomas 
Évaluation :
2

I had a reservation and when I showed up to pay for the U-Haul it wasn't even ready it took him 2 hours to get my truck out. And it wasn't no $20 charge they charged me way more than 20 bucks. The next morning the parking brake was stuck and I had to call the corporate office because they don't answer their phone at the 34th location, and I literally had to fix the truck myself because it was taking way too long and I'm already late. Poor customer service, overcharged me 100$ and the insurance diddnt cover anything after the dang thing got stolen from me. So now all my stuff is gone, I owe uhaul 1000$. They won't get their money from me. In fact, they owe me for the repairs I did to their unreliable equipment DO NOT RENT FROM HERE!!!

Justin Pescatore 
Évaluation :
4

Have the guy that waited on me, wait on them.

John Bates 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo Rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Cox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymundo Baiza 
Évaluation :
1

awful

Benjamin Arney 
Évaluation :
3

The wait to rent a unit was ridiculous I waited over an hour and I had a reservation. The return process was wasn't any better. There's a sign to stay in your vehicle but no one was outside so after waiting about 15-20 minutes for someone to come out I had to go inside and do the return

Claudia Sanchez 
Évaluation :
3

Understaffed in busy hours. Long wait time. Didn't have the equipment I needed.

TJ Mayo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence Verhelst 
Évaluation :
5

Thank you for fixing the problemed wiring harness that another UHaul dealer installed incorrectly. Removing the old wiring harness that was shorting out and had caught fire and installing a new one correctly has fixed all my electrical issues I was having with my vehicle.

Jon Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dayle Smith 
Évaluation :
5

Personnel quickly and efficiently checked in equipment and got us on our way all while providing excellent customer service

Kelli Wilkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kendrick quigley 
Évaluation :
5

Nothing that I could see.

Albert Sendejo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bain Serna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Gallegos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Lucero 
Évaluation :
4

Streamline the checkin process. Save my drivers license pictures and info. I have to upload it and provide it every time I rent.

Josh Lovett 
Évaluation :
3

Make sure employees have the training to check the trailer plugs then selfs so the customer can drive safe.

Seth Logsdon 
Évaluation :
3

Expensive for such short usage. But it was a good experience so if needed I will be back.

Elijah Villarreal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Britto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Lynn 
Évaluation :
5

Great staff. Very helpful. Good experience

James Shank 
Évaluation :
3

Office staff was scatterebrained and not able to stay on task. First car transport that was hooked up did not work so had to get another one. Took over an hour to get in & out. The young man that was helping us with hooking up the transport did a very good job.

James Nutt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Szahowski 
Évaluation :
5

Nicole did a great job. We needed the truck last minute and she got it done for us.

Heath Clark 
Évaluation :
5

Nothing you have nothing but professional people working the from Elysia in the front to the associate that hooked the trailer to my truck and Micheal the associate that received my rental trailer back they all were awesome

Oscar Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin Harris 
Évaluation :
3

I booked for mobile pickup at 4pm. After checking in online and going inside I had to go through entire process of showing id again. No keys were in the store for my truck so I was told to find a helper outside. 25 mins later someone finally helped. Had not had time to clean the truck and utility dolly wasn't loaded and she wanted to see my email confirmation instead of accepting the mobile pick up document. It's was around 4:40 by time I got off the lot

Shayla Castro 
Évaluation :
3

The online reservation of the trailer could have been more inclusive so that when I arrived onsite to pick the trailer up it could move faster. This process was very time consuming and almost all of it could have been completed online when I set up my reservation so all I needed to do when arriving was to present my ID and pick the trailer up.

Amanda King 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark Cook 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dayle Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Everett  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer Pitts 
Évaluation :
2

No Dollie's of any kind even with a reservation done 3 days plus ahead of time. Made my one day task and took 2 days.

Timothy Davidson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Smith 
Évaluation :
1

Location never has the equipment reserved available at time of pickup. Location is chronically under-staffed. Work ethic is mediocre at best. Often only one employee working the desk. Employees are constantly on their phones and not prioritizing customers. Premise is littered with trash and tools.

RYAN MERCER 
Évaluation :
3

Too much taking photos answering questions with personal and on the phone very frustrating

Shailsh Patel 
Évaluation :
2

Le client n'a pas laissé de commentaire.

torrie atchison 
Évaluation :
4

The unit leaked and got the boxes wet

James Matthews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny McCormack 
Évaluation :
2

They gave me the info paper from another truck. The milage was wrong, the gas amount was wrong. I put in way more gallons of gas than needed to be and they could not give me the money back on it. I could not verify on my own how many miles I had gone. I had to take there word for it. First time renting from them, probably the last. Will find another location to rent from if I need it again.

Cynthia Mooney 
Évaluation :
5

I had a great experience

Joyce Wright 
Évaluation :
5

Excellent service à la clientèle. It was a very smooth experience. I would definitely use them again.

Jennifer Chesser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Fernandez 
Évaluation :
4

The truck was clean. However, as soon as I drove off the lot the wheel area began making noise. Eventually, the brake warning lights came on and there were warning that stability control and traction (maybe) were inoperable. I slowed down and drove the truck back to the shop as soon as I finished moving a sofa. Also, my original reservation was for the same equipment at a different location. I was told when I called after reaervinonline that the equipment was in fact not available. I'm glad a different location was able to accommodate but the change was made without my knowledge. It increased the mileage of my overall trip but not enough to bring it up. It was more the inconvenience of having to arrange a ride to a location further than the original reservation.

Jacquelyn LeMaire 
Évaluation :
5

Great service. Will use them again.

Joyce Wright 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina Thompson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taniesha Williams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray Gibson 
Évaluation :
5

The app sucks for mobile pick up, but James was a bunch of help.

Josh Short 
Évaluation :
5

The guys really took care of all my needs great job!!!

Jerry Butler 
Évaluation :
4

The truck, the rental, the equipment, all that was fine. Everything went smoothly until when we turned the truck in and my husband accidentally left his backpack behind the driver's seat. We must have stood there and visited for at least 10min with the guy cleaning and vacuuming out the truck we just turned in, yet it wasn't until we made it home that we realized the backpack didn't make it home with us. Immediately we began calling the Uhaul on 34th and Ave Q to retrieve the backpack and was told that just in that short amount of time the unit had been rented back out and the guy who cleaned it knew nothing. We refused to accept this and surprise of all surprises, when the camera footage was searched the backpack made a stunning re-emergence weighing much less than when it went missing. Kudos to Sal who took our call, took the time to listen, took the situation seriously, and made it right. Thank you Sal. We truly appreciate you and your efforts and hope that the Uhaul company will surround themselves with quality employees such as yourself and rid themselves of the substandard sticky-fingered liability in the mix who caused this highly embarrassing scenario for the Uhaul brand.

Erica Sanders 
Évaluation :
5

very nice personal, competent and frendly

Barbara Musgrove 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel harvy 
Évaluation :
5

In this wi trr freeze guys helped me get checked in...I. a timely manner keeping me from the cold. Greatly appreciated

Rosalinda Mared 
Évaluation :
2

Rented a car hauler. Stated our vehicle would work but vehicle was to low and frame of our vehicle bottomed out and wouldn't drive onto car hauler. Went back and got a tow dolly. Was told I couldn't get the refund of the price difference since the dolly is cheaper. It is now just before closing. Drove home only to find out one of the tow straps was to short due to damage and couldn't ratchet the strap down to secure our vehicle. It is now after business hours and our move is delayed one day. Return next morning and finally get a working dolly and off we go.

Bruce St Amour 
Évaluation :
2

Rented a car hauler. Stated our vehicle would work but vehicle was to low and frame of our vehicle bottomed out and wouldn't drive onto car hauler. Went back and got a tow dolly. Was told I couldn't get the refund of the price difference since the dolly is cheaper. It is now just before closing. Drove home only to find out one of the tow straps was to short due to damage and couldn't ratchet the strap down to secure our vehicle. It is now after business hours and our move is delayed one day. Return next morning and finally get a working dolly and off we go.

Bruce St Amour 
Évaluation :
5

S.O.

Enrique T Borrego Jr 
Évaluation :
5

At the College Station pick-up location and Lubbock drop-off location, the employees were courteous and very helpful with hooking up and unhooking the trailer. Overall, a very good experience with no complaints. Best, John Buchanan

John Buchanan 
Évaluation :
1

The first person we met may have been on his first day on the job. Even with an order confirmation number, he could not find our reservation. The second person told us they didn't have a trailer for us at this location despite having a reservation and we should go look for one on the outskirts of town. Finally, Sal? came to the front and told us he found the reservation and it simply wasn't assigned. When he told person 2 to get the blankets and dolly included in our reservation, she said they didn't have either. He found the blankets, but there was no dolly available. This was especially frustrating because we OWN a dolly, but I left it at our house near Austin. This was a similar experience the LAST time we rented as well.

Kevin Brownell 
Évaluation :
5

This location goes above and beyond to make sure their customers are taken care of and have the best experience! I am so grateful to have had their support while using their storage facility. I would definitely recommend them to anyone needing a secure place for their belongings because the staff and management have been amazing!

Amber Hankins  |  Expérience générale 
Évaluation :
4

They needed more people to help them outside.

Penny Mueller 
Évaluation :
2

Assigned truck was blocked in and took forever to get staff attention, then they decided the truck assigned wasn't ready and so waited yet more time for a new truck. The App is VERY poorly integrated with U-Haul business model and things would be much better if you could just walk up to the counter like normal

James Thompson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gerald malkuch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben Ruvalcaba 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan Schwantes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Delarosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevie Jacks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Basye 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre Brooks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Maldonado  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daryl Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon Modeste  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAH BALLARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miquela Gauna  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA Anderson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roshonda Petties  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS RAMIREZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Vasquez  |  Expérience générale 
Évaluation :
5

Service techs were on their A game thank you

Daniel Prieto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAH BALLARD  |  Online Move In 
Évaluation :
5

Thank you May the Lord Bless you mightily to entire U-Haul Family

rachel johnson  |  Expérience générale 
Évaluation :
5

Thank ya for what u do for people out here in world god bless

victor borrego  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma Hinojosa  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert Thompson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla E Estrada  |  Expérience générale 
Évaluation :
5

It was a great experience

Juan Carrera  |  Expérience générale 
Évaluation :
5

Manager on site was extremely helpful. The outside employees went above and beyond very greatful for the staff. The employees gave us amazing service. They were polite, quick, hardworking and informative.

Dianna Galloway  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanea Gormany  |  Expérience générale 
Évaluation :
2

Tried to cancel never moved in. Called to reserve online and I was told I could cancel anytime before move in. Daughter needed to check in in Lubbock so I was told I needed to log in and add her as an alternate person. I did that then when I called to cancel was told I could not cancel because I already paid online. BUT we never checked In to get storage unit. I could not get through to the Lubbock location until today and was told by James that Carina would call me back. Still no call back.

Sandie Lopez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Mackey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA TARANGO  |  Premières impressions 
Évaluation :
5

Thanks to the staff!

PATSY MATTHEWS  |  Expérience générale 
Évaluation :
3

I can't get into my storage after hours I was given a code and it doesn't work

Manuel palomo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim agustin martines  |  Expérience générale 
Évaluation :
2

I would have rated it better if the facility didn't accidentally make me sign a contract to a unit that was already in use. I went and resigned with an available unit and let them know when I was finished but was still being contacted about the unit I never got into. There was already a padlock on it and never even opened it or anything. I told manager I was not responsible for anything that had to do with that unit being that I never moved to unit 800 something! It was their fault they had me sign a contract to a unit that was never available to begin with and now saying I owe 900 dollars! Smh

Jessie Valdez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Hemphill-Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Leal  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexis Flores  |  Expérience générale 
Évaluation :
1

I have tried three times to cancel the unit. How is it not done yet.

Amanda Dyson  |  Online Move In 
Évaluation :
5

Excellent service, somewhat of a line/wait but they had storage I needed and on a Sunday which helped a lot. Thanks

Eric TREVINO  |  Expérience générale 
Évaluation :
5

Good clean location, got storage I needed and on a Sunday

Eric TREVINO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSUELO GUTIERREZ  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HOWARD DALE ELLIOTT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES SCHWEGMAN  |  Premières impressions 
Évaluation :
1

The moving guys they used to load never showed up. (Mr.Moveit). They didn't even call or would answer their phone. So we were stuck. I was told by you that the first months rent for the storage would be free and it wasn't. The truck was nice but they did not have the furniture mover equipment that was promised. All in all the package that I was sold was a nightmare. Thanks for giving me a chance to express my total frustration.

jennifer walters  |  Premières impressions 
Évaluation :
2

The Storages Themselves Weren't Too Bad, But They Also Are Great. I've Had Staff Not Be Friendly And Even Try To Say I Went In A Cut Off My Own Lock When I Hadn't Even Been In For Months. Not Sure Why Exactly, Just Kind Of Felt Like They Were Trying To Find Damage/Excuses For More Money.

Mireya Ruvalcaba  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanea Gormany  |  Premières impressions 
Évaluation :
5

Keep up the great service

Frederick Wilson  |  Expérience générale 
Évaluation :
4

I had a lot of problems with the card reader.

Jordan Upchurch  |  Expérience générale 
Évaluation :
1

Staff are not friendly and rude.

Magdalino Al-Ag  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe johnson  |  Premières impressions 
Évaluation :
5

When I reserved, app said first month free but I didn't get it.

Jaime Pacheco  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA KECK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO LEGASPY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abigail mendez  |  Expérience générale 
Évaluation :
4

As long as they credit the rent they debited from my account after I left I will be back

Sheila EverhartMeyer  |  Expérience générale 
Évaluation :
3

Young lady at counter was very helpful

victor borrego  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER WHITE  |  Premières impressions 
Évaluation :
2

Still have not received my refund, Bern over a week now

Archie Hurley  |  Expérience générale 
Évaluation :
2

On line messed up everything, but they did fix everything.

Archie Hurley  |  Online Move In 
Évaluation :
4

Was able to move in no issues was very clean and was more room than i expected

Lawrence Flores  |  Premières impressions 
Évaluation :
5

Thank you for the wonderful service!!

Jose Vasquez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA Anderson  |  Premières impressions 
Évaluation :
3

Decent place I like it the only thing was they entered the wrong information and they always have a hard time finding me in their system. But even though it's a great place.

narciso regalado  |  Premières impressions 
Évaluation :
1

Have a line and workers walking around not helping mgr in office talking to someone and don't come out and help

Frenchelle Richard  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Ostos  |  Expérience générale 
Évaluation :
5

This was my first experience ever renting a storage unit. The process was so easy and the facility was above expectations.

Tracy Virden  |  Expérience générale 
Évaluation :
5

I would recommend U-Haul to my friends and family,i rate y'all 2 thumbs up 👍👍

Adam Cabazos  |  Premières impressions 
Évaluation :
5

Aucun

Denise Parrish-Wilkerson  |  Premières impressions 
Évaluation :
5

Simple system and good availability. This location really met my needs

Briaunna Okwor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavino Perez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie Essix  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verg Jones  |  Premières impressions 
Évaluation :
3

The particular unit I rented had a support pole directly down the middle which made organizing and stacking storage boxes problematic. That should have been noted and even reduced in fee because it did take up valuable square footage.

Jennifer Hamrick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY MORA  |  Expérience générale 
Évaluation :
3

I need to talk to Brittany delacruz about my account please and thank you

cavis allen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Medina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abigail mendez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Brecheiesn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETREUS ROBINSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda Clay  |  Premières impressions 
Évaluation :
5

They were the best .thank you for everything. I would recommend anybody to rent at U Haul.

Yolanda Torres  |  Expérience générale 
Évaluation :
5

No complaints thanks

LOLA COX  |  Expérience générale 
Évaluation :
5

They were very nice, and they even helped to move my u-haul truck from my storage to the lot. After I had a person who was supposed to help me take off and left me stranded.

Susan Schunke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY MORA  |  Premières impressions 
Évaluation :
5

Very good

Pedro Felarca  |  Premières impressions 
Évaluation :
2

My boxes were wet and alot of my kids momentum were ruined, storage had water leaks and I wasn't advised when I got the storage that water would leak into the storage, I would of got one that had better climate control.

rachel picon-issabel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Key  |  Premières impressions 
Évaluation :
3

I waited for 1 and a half hrs for uhaul to call me back I wanted to know when my trk was due so I wouldn't be late the place where I rented the trk and tow dolly in Louisiana did not get me the complete receipt when I finally got in touch with u haul I was already late it took me 3 and a half hrs to get a driver for my personal vehicle to get to get the trk and tow dolly back to uhaul I do not appreciate having to pay extra because it took to long for someone to call me back

donald cagle  |  Premières impressions 
Évaluation :
5

Solo una cosa debería hacerles saber. El candado que ustedes proveen, la llave de este es de baja calidad ya que se me quebró con el uso normal. El metal de la llave es muy blando, incluso el cilindro donde se intoduce la llave no giraba suave cada que abría y cerraba. De hecho tuve que cortar el candado con mi herramienta ya que se quebró la llave y la mitad de ella quedo dentro del cilindro. Y por consiguiente lo reemplace por otro nuevo de diferente marca. Los exhorto a adquirir candados y llaves de alta calidad, y solidos. De ahí en fuera todo estuvo bien! Gracias y buenas vibras!

Alejandro D Lagarai-Pena  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER BIGGS  |  Online Move In 
Évaluation :
5

Will be using uhaul more in the future

Steve Martinez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Hannon  |  Premières impressions 
Évaluation :
3

I received alot of miss information and it was very difficult to reach the front desk. Everything I own was filthy and covered in dirt when I retrieved it and the double charged me on the truck when I moved out. Even though it was returned 8 hours early.

ARITA BAPTISTE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Zubia  |  Premières impressions 
Évaluation :
1

This place is so busy and it's poor management that only one person at the counter. The line is out the door. My storage rooms were upstairs. As busy as you are why not have an elevator.? I'm sure you make plenty of money.

Mary Alva  |  Expérience générale 
Évaluation :
5

Staff was, friendly, courteous, professional, respectful and patient!

Chisa Robinson  |  Premières impressions 
Évaluation :
3

Service very slow! The things I order online or not always available or the online service does not work well

KIMBERLY KERNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanne Walker  |  Expérience générale 
Évaluation :
5

I've used U-Haul several times and will always use it as needed, and recommend them. Thanks U-Haul for everything

Larry Weaver  |  Expérience générale 
Évaluation :
5

Good stuff

Alonzo Deel  |  Premières impressions 
Évaluation :
5

Merci.

gerry windom  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Gregory  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Merridth Mayfield   |  Expérience générale 
Évaluation :
4

90 % of the time he service was excellent. My biggest concern was our "code" never seemed to work.

SUSAN CENTERS  |  Expérience générale 
Évaluation :
5

I love this place and would absolutely use it again when needed ♥️

geneva campos  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIUANA WRIGHT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARITA BAPTISTE  |  Premières impressions 
Évaluation :
1

Houston U-Haul Representative falsified information to me regarding Lubbock Texas.

Victoria Trotter  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ebony Sims  |  Premières impressions 
Évaluation :
5

The young man that assisted me was very friendly and helpful. He walked me to the storage unit and to the truck and explained everything very clearly.

DELFINA MATA  |  Premières impressions 
Évaluation :
4

Just expensive. But still a good experience.

Jamie Parsons  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly Cochrum  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis Lovington  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOYCE NEALS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brekeshia Mackey  |  Premières impressions 
Évaluation :
4

Should offer easy access for storage on 2nd level. Carrying big object up stairs is pretty hard.

melissa Mendoza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa Villarreal  |  Expérience générale 
Évaluation :
2

Water and moisture damaged some Of my clothes and furniture in the storage. I will not be using this place again. Especially for the price and the newer storages are cheaper and actually climate controlled.

chris ewing  |  Expérience générale 
Évaluation :
5

I have used this company for many years and as always staff is very accommodating.

PATSY MATTHEWS  |  Premières impressions 
Évaluation :
1

I will do anything I can never to use UHaul again. We spent over $2200 over the course of 4 weeks with you and had countless issues. From scheduling to pickup too storage changes to trailer connections, it was a very expensive nightmare.

ANDREW JOHNSON  |  Expérience générale 
Évaluation :
5

Unbelievable quality and great prices and great service!

Carl Semler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frenchelle Richard  |  Premières impressions 
Évaluation :
5

All staff were helpful and friendly

Mary Malmberg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian Willson  |  Expérience générale 
Évaluation :
5

I want to thank the specially thank the manager Katina for her kindness and help. I was having a hard day due to some unfortunate circumstances that had just occurred during my move that made me have to put my property in storage. She was so kind and it help to calm me down. She was very understanding and got me taken care of with no added stress. Thank you again Katina. More businesses need more of these kind of employees especially with everything going on in this world today.

GLORIA JONES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaulin Thorne  |  Expérience générale 
Évaluation :
1

Employees smoked marijuana on premises my storage unit smells of marijuana, employees were extremely rude and the facility is disgustingly filthy... I know its on the bad side of town but doesn't mean it needs to be that bad... I will never use uhaul again because of this facility.. they will not answer the phone when people call.. go ahead call that location.. they won't answer. Also I was stranded for 2 days with a flat tire in uhaul because they would not answer the phone...I cannot begin to explain the horrible time I had using this company...I should be compensated but I don't want to because that would mean I have to deal with the company even more...trash company

Bryar Murdock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Navarro  |  Premières impressions 
Évaluation :
5

Staff was very helpful. Showed me how everything works and checked in.

Mary Malmberg  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipa Chapman  |  Online Move In 
Évaluation :
2

I've had 2 different storage units over the past 5 years. No problems there. The process of renting a truck and trailer has always taken well over an hour and/or having to pick up at inconvenient locations. While the staff are polite, the computers are notoriously slow and be ready to wait a long time in a line.

John Milligan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Carraway  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Garcia  |  Expérience générale 
Évaluation :
5

I would trust my business nor my property to anyone else. Thanks Uhaul

Larry Weaver  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tammi Littlefair  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KASANITA ITAAEHAU  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavino Perez  |  Premières impressions 
Évaluation :
5

This is a great U-Haul location. I have been to many and this is my favorite. They always have what I need, offer good advise, and always in a friendly manner. I will definitely use them next time!

DANIEL MCGRATH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Tienda  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Hankins  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Ramos  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Novak  |  Expérience générale 
Évaluation :
5

I was very Pleased with employees and the facility. Merci

Rosie Olmoz  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

lloyda brown  |  Premières impressions 
Évaluation :
1

They never gave me my money back

Dasha White  |  Premières impressions 
Évaluation :
5

Very helpful and can do people with a great attitude.I will by all means come back.The lady in Abilene was very helpful and friendly as was the guys in Lubbock.Certainly a 5 star rating to everybody involved.

John Keyes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb Harvey  |  Expérience générale 
Évaluation :
2

I was going to rent a I uhaul truck to move a two bedroom house and rent a storage just for that . You would think she would have recommended me a bigger storage if I was getting the truck for a two bedroom but no I was not shown the storage space before renting it was just told that it was a 5by something so I got it when I go to deliver my things it wasn't even enough space for not even one bedroom I called and there was not anything else available so they told me

Leann Ybarra  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIYA SERTUCHE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

won lee  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul vela  |  Expérience générale 
Évaluation :
2

Upon arriving inTexas and being told we had a storage from our departure point when picking up the 26' truck, we arrived to then be told jk no storage for you! Then the owner was incredibly rude and argued with me over whether I had a reservation even after I produced the receipt! This move was a nightmare and u-haul didn't help. While preparing to leave Kansas our car dolly was unavailable (reserved weeks in advance), so we had to make a return trip to get our car. An 8,5 hour drive both ways to pick a dolly and get our project car home! Because of the disorganization of your business it cost us an additional $1000 dollars to move in unexpected gas, hotel, and storage costs! Very unhappy with u-haul and will seek alternatives in the future. The location in Texas did finally get us storage for the free month we earned for the large long distance rental, but instead of the extra large unit we reserved IN ADVANCE we received 2-8x8 units and were barely able to cram everything in. Maybe corporate should step down and manage these franchises more closely. Moving is stressful enough no extra hassle needs to added.

laura delcambre  |  Expérience générale 
Évaluation :
5

Nice communication and stores safety.

TU MAI  |  Expérience générale 
Évaluation :
5

This is the first time I have ever moved and the staff were all very helpful and knowledgeable.

Roxanne peterson  |  Premières impressions 
Évaluation :
1

First day of rental- uhaul servers crashed and I was standing in the parking lot with all my stuff. On location staff almost never picks up the calls. Like seriously hire someone to answer calls or invest in a decent voicemail. All 4 loading and unloading carts were missing. When I asked someone for help they took me to the back of the facility and made me drag the cart back to the entrance. Turns out uhaul staff were using it to do maintenance and repair. They only gave me one cart. The remaining 3 carts were not put back for the next three days. I was told that I should get a free uhaul lock. Never received that.

rudy meh  |  Expérience générale 
Évaluation :
4

Thank you for the service!

SheKeia Bailey  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT DESTOLFE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIO HERNANDEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRA BARNES  |  Expérience générale 
Évaluation :
5

Storage unit leaked but, the sales rep guy was super helpful and overall made for a pleasant experience despite the water leak we discovered 2 weeks later.

KENNETH TERRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro Fernandez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Larry  |  Expérience générale 
Évaluation :
5

The customer service rep at the Lubbock location was incredibly helpful

KENNETH TERRY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Canaan Quecke-Tipton  |  Premières impressions 
Évaluation :
5

Keep working, thanks for helping.

TU MAI  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya Rose  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb Harvey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael Baldwin  |  Online Move In 
Évaluation :
1

Server crashed. Automatic door doesn't work. Reservation disappeared when I reached the location. Had to go back and come back the next day. Staff was kind enough to add an extra month - no charge. The uhaul call center staff in Phoenix were very rude. Would always interrupt me. Had repeat the same thing ten times.

rudy meh  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky Holman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Skurnac  |  Expérience générale 
Évaluation :
4

Very professional and made sure that everything was safe secure and it was all done in a very timely fashion thank you very much

Rafe Rogers  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT DESTOLFE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence Lewis  |  Expérience générale 
Évaluation :
5

I love these folks, I had to rent a uhaul and storage from them 2x and I will ALWAYS come back. Thank you guys y'all are awesome!

Michelle Trevino  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james massey  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAPIERE BRYANT  |  Expérience générale 
Évaluation :
2

Chandler saved the day! Checking out of our storage unit, Chandler was kind and very helpful. Checking in was horrible, whoever helped me was rude, didn't help at all, didn't explain anything! After the initial showing up, returning my rental $600 you would think they would be courteous and helpful but it was the opposite! The storage unit itself is way overpriced for what we got, and in poor shape. Chandler at the end was the really only good point. And the actual pick up of the rental in Austin ATX. They were very nice and helpful. We've used u haul many times, paid a lot of money to them. Whoever helped me check in to our storage unit should not be there if they don't want to!

JUSTIN GLENN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER JONES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA KIMBLE  |  Expérience générale 
Évaluation :
5

We were extremely pleased with the opportunity we had to use this facility.

Theresa York  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip Small  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE FRANKLIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Parker  |  Expérience générale 
Évaluation :
5

I will come back for moving and storage

ROSA KIMBLE  |  Premières impressions 
Évaluation :
2

Never used a storage before. Not sure what to expect. Facilities were ok but staff not friendly or helpful.

TARA SMITH  |  Expérience générale 
Évaluation :
5

Crisp and friendly service never goes out of style

DANIEL MCGRATH  |  Premières impressions 
Évaluation :
5

No problems whatsoever. Easy move in and move out.

Michael Luera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joni Marshall  |  Expérience générale 
Évaluation :
3

Over priced with no amenities

Evelyn Lara  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope House  |  Expérience générale 
Évaluation :
2

There is no elevator to the top floor therefore I could not move more items inside,

Brenda Lathan  |  Expérience générale 
Évaluation :
3

We have stored our college student's belongings at U-Haul every summer. This year, we stored longer due to leaving early because of the Pandemic. Move-in was very easy. Move-out was delayed when we discovered a small number of "baby" roaches crawling around some our boxes and seeming to come from a neighboring unit. I believe the roaches were a new addition in our 5 month of storing items. Just beware that while U-Haul does all it can (spraying for bugs, etc.), storage neighbors may not be as conscientious or even aware they have a pest problem. Our move-out took an extra hour and a half since we went through everything thoroughly looking for "baby" roaches and repacking in vacuum zipper bags.

RONDA STEWART-WILCOX  |  Expérience générale 
Évaluation :
5

I'm a Red Raider Mom I definitely recommend this location with the coronavirus going on they gave my son a discount for been a Texas Tech Student recommend a climate control unit We as family are really happy my Son is going back to classes Monday and he needed his stuff that's the only reason we move out thank you so much.

Edith Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELBERT PAUL LEBLANC  |  Expérience générale 
Évaluation :
4

Brandon was very friendly and so was anyone else we came into contact. The problem was when I 1st rented the unit I told the lady exactly what I needed and the 8x8x6 was not big enough. We also rented a unit that was refrigerated and it was hot in there. So I had to rent a 2nd unit.

diane venegas  |  Expérience générale 
Évaluation :
2

Your questions above are deceiving. Of course people can be friendly, but not know what they are doing. The first employee who helped me, could not figure out the computer system. I had to give personal information, and list references for the employee, at least three times. A second employee got involved, and also could not help me because he could not figure out how to list the references properly. Nearly an hour later it was only a third employee, who could finally figure out how to help me and get me out of the store. Quite simply it was the most awful customer service I have ever received at any time at any storage facility in my entire life. The above questions, asking people to rate certain criteria from one star to five stars, does not allow proper evaluation of how poorly my experience went. I am keeping the unit, because it is close to my home and convenient. But if I had the choice I would've just dropped the entire transaction, and gone to a different U-Haul location. It was very difficult.

ERIC GIBSON  |  Premières impressions 
Évaluation :
4

Storage unit leaked when it rained!

Christine Young  |  Expérience générale 
Évaluation :
5

initially could not understand the multiple keypad set up for building entry as it was not clear from the email.

ROSALYN TAYLOR  |  Online Move In 
Évaluation :
2

I lost several boxes of possessions to a huge termite infestation. I only used this location for six months. The original reservation for a larger room was not honored, so I had to use 2 smaller rooms, and the infestation occurred in the non-climate controlled room I was forced to use. I have never lost possessions to this kind of damage before in any other storage facility. I would not recommend this location to anyone.

Sally Shelton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Underwood  |  Premières impressions 
Évaluation :
5

This was the best moving experience I've ever had. I feel like I made a great choice in where to store my things. The staff was quick, yet very knowledgeable and friendly. I would recommend them to anyone looking for moving and storage needs.

Hope House  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe moore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Taylor  |  Expérience générale 
Évaluation :
4

Even though I had a few problems. Overall, it wasn't so bad.

Sytobia Hood  |  Expérience générale 
Évaluation :
5

Always helpful whenever we encountered any issues with access to our units and quick to be of convenience when we had and issue with our previous truck rental.

Joann ramirez  |  Expérience générale 
Évaluation :
2

The walls are put together with poorly constructed sheetrock, which was easily broken by a neighboring unit. There's only 1 layer of sheetrock between each unit, thereby making it unsecure. oneuuu

GISELA MOSLEY  |  Expérience générale 
Évaluation :
5

Excellent all around.

Sally Shelton  |  Premières impressions 
Évaluation :
5

I was expecting a time consuming experience renting a new storage unit, but was given a quick and easy time at the 34th location. The associate was friendly and very helpful. Will definitely use again

Josh Caswell  |  Premières impressions 
Évaluation :
4

The staff were always very helpful and friendly. The storage unit seemed secure. We did have water come in to our unit somehow and when we emptied it we had to leave a few things out to dry.

Salina Lewis  |  Expérience générale 
Évaluation :
5

Staff was very nice and helpful

Marco Talarico  |  Expérience générale 
Évaluation :
5

I left something very valuable to me in the glove box and the man at the counter went above and beyond to find the truck and return it to me. Merci

pam huff  |  Premières impressions 
Évaluation :
5

Everybody was extremely helpful and professional, thank you.

Romulo Spiller  |  Expérience générale 
Évaluation :
4

Great place, just sometimes so busy they couldn’t take care things in a timely manner

STEVE BROWN  |  Expérience générale 
Évaluation :
5

Very accommodating!!!

connie bradshaw  |  Premières impressions 
Évaluation :
5

Moving is a hard process but uhaul made it a bit easier. Thank you uhaul!

Louis Banister  |  Expérience générale 
Évaluation :
5

Fernando helped me out with my Uhaul trailer and storage rental. The whole team treated my family with respect and they were very knowledgeable about logistics.

Edmanuel Ferrer-Lebron  |  Expérience générale 
Évaluation :
5

Have used this U-Haul location numerous times over the past 15 years for renting moving vehicles, buying boxes, etc and now renting a storage unit...always have a great experience!! Thank you!!

Ezequiel Arevalo  |  Premières impressions 
Évaluation :
5

Everyone very friendly

Isabel Garcia  |  Premières impressions 
Évaluation :
5

Great way to store the college kid's stuff for the summer. Quick, easy transaction during an incredibly busy day for them.

TERRAL KING  |  Premières impressions 
Évaluation :
5

The gentlemen was very friendly, helpful and timely.

Ferney Echeverry  |  Premières impressions 
Évaluation :
5

The service was quick and efficient. I was well informed thanks to the staff.

Lauren Bragg  |  Premières impressions 
Évaluation :
5

Katina is the best! Great attitude! Very helpful!

Janet M Minyard  |  Expérience générale 
Évaluation :
5

Great Service!

Glenn Redfern  |  Premières impressions 
Évaluation :
5

Excellent services

Nancy Boice  |  Expérience générale 
Évaluation :
5

Great customer service! Very friendly personnel and eager to help

Pedro Romero  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

agrora ironuna  |  Expérience générale 
Évaluation :
5

s/o

Angela Walker  |  Expérience générale 
Évaluation :
5

Very nice storage facility will definitely use facilities again

Amy Serna  |  Expérience générale 
Évaluation :
5

Very helpful and kind!

Lachelle Carrillo  |  Premières impressions 
Évaluation :
5

Great customer service and friendly staff

Jesus Esparza  |  Expérience générale 
Évaluation :
5

Staff (I cant remember his name) was very helpful and courteous.

Troy Niccum  |  Premières impressions 
Évaluation :
5

Our u box service was excellent

kumar subramani  |  Expérience générale 
Évaluation :
5

Good experience!

ron capron  |  Expérience générale 
Évaluation :
5

This is a wonderful facility and I’m always happy to interact other the friendly staff

Deidrick Mcdaniel  |  Expérience générale 
Évaluation :
5

Everyone there was very helpful. Thank you

Daniel Calzada  |  Expérience générale 
Évaluation :
5

*****....5stars

Elizabeth Nethery  |  Expérience générale 
Évaluation :
3

Ils ont été rapides et efficaces.

Cassidy Schiltz  |  Expérience générale 
Évaluation :
1

I did calling to postance from that date to this Thur but I'm planning to calling agin to postance oct 4 due I'm not rent anything like truck or van or u hual truck nothing just storage due I don't dl

Angela Walker  |  Réservation 
Évaluation :
5

Yes!! I would definitely recommend this storage the staff were very helpful and friendly ... Thank y'all

Kitha Evans  |  Expérience générale 
Évaluation :
5

The service was great and the employees were helpful.

lena cleveland  |  Réservation 
Évaluation :
1

Horrible. If I had to describe my experience in one word, Horrible would be an understatement. After My storage was broken into, and after call after call, the management was never helpful. At all.

Daniella Ramirez  |  Expérience générale 
Évaluation :
5

We received great customer service. Everyone was friendly and helpful.

Brenda Megliola  |  Réservation 
Évaluation :
5

We have used this facility several times for climate controlled storage during the summer months. The staff is always helpful and friendly, the storage unit is always clean and well lit. Great place!

jan hibler  |  Expérience générale 
Évaluation :
5

We will use again

RONDA STEWART-WILCOX  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Ben Gonzalez  |  Expérience générale 
Évaluation :
4

Had to wait in line for a very long time for both my visits. Could not find a phone number to directly call the facility, corporate number failed to transfer me properly after speaking with agents.

Paul Egan  |  Expérience générale 
Évaluation :
3

I was disappointed and had to return the next day to retrieve my items. I had no idea when renting a U-box, a 24 hour advance notice is needed. I think this information need to be stressed at first

Darohn Fisher  |  Expérience générale 
Évaluation :
2

Extremely understaffed Most staff lacked knowledge on services

Brianna Maldonado  |  Expérience générale 
Évaluation :
2

A transaction was made in error to my card. It took MULTIPLE phone calls & emails to get it resolved. Staff were rude, unhelpful, & provided horrible customer service in response to THEIR error.

Ashley Edwards  |  Expérience générale 
Évaluation :
1

You are severely understaffed. This was my fourth visit to your store and there was ONLY 1 staff Member at the counter. There was a line almost to the door. This was a Saturday before school

Jamey Gallemore  |  Expérience générale 
Évaluation :
5

Staff has been courteous and very helpful

Charles Everett  |  Expérience générale 
Évaluation :
5

The salesman/employee was awesome!!!! Computers/internet was running slow and he had to reboot them. He Was patient and professional. I will definitely recommend

Dannielle Laramee  |  Réservation 
Évaluation :
1

We moved out in Feb 2018, continued to be billed afterwards. They lost the key to our unit and we had to call corporate to get the facility to help us and tell them to pay a locksmith! Nightmare!

WILLIAM PRICE  |  Expérience générale 
Évaluation :
4

I did not see the facility but they were very helpful and professional

Kindra Harvey  |  Expérience générale 
Évaluation :
3

The facility was always clean outside. However, upon moving out we found dead rats and there was rat urine all over a lot of our furniture & feces on the floor. Ruined some of our furniture and rugs.

JEREMY WILLS  |  Expérience générale 
Évaluation :
5

everyone went out of their way to help and to make things go smoothly.

George Parmer  |  Expérience générale 
Évaluation :
3

I waited almost 2 hours to pick up my U-box. Only 1 employee apologized while others I talked to could not even pretend to care about the inconvenience.

Evan Guidry  |  Expérience générale 
Évaluation :
1

Our bill date was the 27, we moved out of the storage unit on the 1st before 3 PM. We were told we wouldn't be billed and it would be waived. They lied and charged us 140$ for three days.

kayla moore  |  Expérience générale 
Évaluation :
3

The most frustrating thing was going in person to say I was going to be a couple days late but payment was assured, and then 1 day or 2 days past due getting a very threatening letter about auctioning

joey hernandez  |  Expérience générale 
Évaluation :
5

This place is always helpful and son easy to work with. The people are really nice and so polite!!! I have used this location for my daughter's college moving for three years.

mallory Brown  |  Expérience générale 
Évaluation :
5

Awesome storage facility! Always helpful & friendly! We have been able to borrow cleaning items, they have stored our loaded up trailer! They are the best! They go out of their way to be helpful!

KATELYN SULLIVAN  |  Expérience générale 
Évaluation :
4

1

Arthur Lona  |  Expérience générale 
Évaluation :
2

I booked a storage unit over a month ago and was assured It would be available. It wasn't.

Matthew Walls  |  Expérience générale 
Évaluation :
5

Everything went fine. We had no problems. If ever we need again I feel we will use uhall again. Mr Reagan

Beryl Reagan  |  Expérience générale 
Évaluation :
5

Great service

Cadeidra Jones  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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