Equipment was all good. Did not like the fact that the people at the location were rude and lazy. At least the people inside the location building. The lady sitting at the counter was just sitting there not doing anything with a nasty attitude like is she didn't want to be there, this other guy in the office was just watching tv watch tennis or something like that, on top of that he threw the keys at me on the desk like if customer service didn't matter to him, which was super rude. Then he proceeded to go back and watch tv. After that the lady at the desk looked like she didn't even want to talk to me or like she didn't even want me there, she didn't give any kind of information or anything she just sat there looking at me with a judgy look on her face. And when I asked her questions about the rental she looked at me like if I was stupid and dumb and would answer really rude and nasty with an annoyed expression and tone on her face. When I got there to return the equipment, the signs outside under he canopy/port for returns clearly say “wait inside your rental and someone will be out shortly to help you.†Waited 30mins to about 45mins and no one came out. At first I thought maybe they were busy. Walked inside no one was in the store the lady at the desk was just sitting there watching me the whole times from the cameras, the dude in the office was still watching tv. I told them I've been waiting to return the equipment and all she said was yeah I know I saw you in the rental. Which at that point I was upset so I gave the lady the keys then she said nothing, didn't hand me any paperwork, she didn't do anything I had to verbally ask her if I was going to sign anything else then she proceeded to finally tell me that I will get an emailed receipt. What kind of store it being ran here what kind of service is that. If a sign outside says for me to wait I'm going to wait but I would expect someone to be there right away and not have me waiting and if they did have me waiting I would at the very least expect them to be a little busy. I'm not an impatient person but waiting for someone to help you after 30mins-45mins and no one coming out to tell you anything because they are being lazy is flat out not right it's BS quite frankly. Oh and on top of that they decided to loan me a rental that was almost out of gas and still expected me to return the equipment at a 1/4 tank. Literally the gas light was on when I drove the vehicle, and they were going to charge me if I didn't put gas in the truck for them. I expect something to be done and something to be done right.
Jose Daniel C.Customer Reviews for U-Haul Moving & Storage of Midland
Testimonials From Recent Customers
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Not a thing!!!
KENT G.Staff were professional and friendly! Quick in and out!!
Robert A.We were supposed to pick up our uhaul in west Odessa. Instead, the day before, I get an email saying I have to drive to Midland to pick it up. Which is an extra 30 miles for us. They compt us 50 miles. Which I am thankful for. My question is, why let me pick my location pickup, if you are not gonna honor it. Someone should have climbed there happy ass in the truck, and drove it to my location. Also, the place we picked it up. They acted like it was gonna put them out to help us. They didn't come outside with us. Just handed the key to us. We had to find the truck ourselves. Bunch of lazy people you got working for you. The best part of this rental was the drop off. They were very friendly, and got us in and out quickly.
Brenda M.Keep up the great work. The individual getting me setup with a rental was very professional.
Zachary S.The return in Kerrville process was very cumbersome. My location in Kerrville was not recognized and before I was able to complete return process it was 40 minutes.
Cletis B.Gave me a bigger trailer than I needed. Was not the same trailer I used my last visit.
ROMAN CASTILLO R.Mia and the crew were very helpful and nice! Will definitely be back. Merci.
Kori T.Perfect customer service they even brought me the truck to the front and enough information. Thank you. I will totally rent fron U-HAUL again thank you!.
adrian Q.The staff wasn't very welcoming then when I got to the truck it was nasty inside. Definitely did not get cleaned and not to mention the driver door on the bottom was damages bad enough that when I drove for 12 hours I had to roll the window down because of the high piched sound it was Making because of the damage, so it was a very noisy drive to say the least.
Carlos B.Great customer service!
Arianna P.Not recommended because I was charged 1 extra day due to truck returned 45 minutes after the due time.
Ramon D.STAFF AT THIS LOCATION IS RUDE!!
CARLOS M.Good location with a good stock of equipment & moving supplies. I can appreciate that this location is busy, but just a simple “thanks for your business†goes a long ways with me.
Monte D.No problems with the pickup location. I've used this location several times with no problems... However... the return location is a different matter.
tommy F.Again. I would have appreciated some help. Ripped under carriage splash guards. Last year I received assistance and the car was fine. Due to location on archer in Tulsa helping and showed concern
WALTER S.Very easy quick and friendly.
Ron H.Had trouble picking up my rental as it was not returned on time. The office only offered me an alternative at twice the price.
SOPHIA G.Great service and professional
STEPHANIE M.Justin was very kind, patient and helpful. Because of that I will return!
MaryAnn L.The lady that was working the desk was rude, had many facial expressions that weren't needed. She wasn't very friendly. She kept talking about people over the phone to us-very unprofessional. My card was declined because she only asked me what zip code we were driving to, not where my billing address was for my card. That caused non-needed embarrassment and waiting for others. She seemed like she could care less if she was there or not. She was not friendly. Wrong person for the job.
Amanda L.The equipment intake guy, wh8ch I think is also the Manager, Mark, was very helpful. He needs a raise.
ROSETTA J.Front desk and hitch hook up person were welcoming.
Hassan K.The service was great and very convenient and we were very pleased. Thank you so much!
Wanda F.The trucks were parked to close together I was barely able to get into the cab, if someone had no experience driving a bigger vehicle like this it would have been a stressful way to start your day. Also the front left tire was almost bald on the inside due to a bad alignment. I knew this because of the steering wheel being turned 90 degrees to the right while driving straight down the road.
Michael W.Perform proper maintenance on vehichle. I turned truck in over 48hrs ago still have not received final invoice. A friend had to fix lights because they went up and down as the engine cycled
Rhonda B.First and last time using. Was not explained all the rules for return and was charged an arm and a leg. Explained my situation and was ignored, was made to feel as if I had done something terrible. Not good people!
Isreal M.stick to ypur CS roots
Bryan W.Location would be more helpful if open on the wekend.
Mark C.Great experience... Truck drove Great
Audrey W.Bien
Adrian M.Great service!
WILLIAM G.It was great
CALI H.Honestly, nothing. Service was quick and easy. Everyone was happy and knowledgeable
Laura M.I needed a last minute rental and the entire process was so quick and easy. Staff was helpful at pick up and at drop off. All around great experience.
John M.My family recently rented a U-Haul to move out of state. The pickup location was okay. The problem was with the “moving help†available on U-hauls app. We used MICHELLES MOVING THE WORLD company out of Midland, TX. They packed our U-Haul. Every, and I mean Every, piece of furniture was damaged, every TV was busted. We have went through all of the proper channels to file a claim with absolutely no resolve. U-Haul says they have no connection with the “moving help†found on their website. I cannot even find my past reservation on my account anymore so I have no way of leaving a review on the moving company's website. I feel so violated. If they are willing to advertise moving companies then they should stand behind their work!!
MELLISA A.VERY NICE PEOPLE AT THIS LOCATION..
Edwin P.Have more help for the desk. Also don't make up your own mileage. I have my pics of the beginning mileage and you guys added 7 miles. No one walked me to my truck. There was some confusion from the start of my rental. It was a mess but Ms Edna was very nice and tried hard to fix things.
Cynthia C.Staff at location was not very friendly
Meghan W.Auto carrier trailer appeared to have an electrical fault. With electrical connector pulled into my truck & engine off it drained my battery in about 20 minutes requiring a jump start.
Harry W.Friendly staff got me checked in and unhooked within minutes. Fast and easy, just like it should be.
Gregory T.Only store I use...period.
Garth P.The first two trucks they assigned to me both had the check engine light on. The third truck seemed fine at first, but once I parked to go into a restaurant, turned off headlights, set parking brake, removed the key then opened the door to get out, the truck started an incessant beeping. During the entire 2 day trip, it did this ALMOST every time that I got out. No idea why the beeping.
Peggy K.Wow! This place has to be one of the best U-Haul places in the USA. So amazing! The staff were amazing as well! This place is set up for great customer service. Above and beyond!
Susan G.Need to have employees that are competent on your computer system. Many mistakes were made and had to have the manager redo the rental agreement. Numerous issues with this place.
Brian L.I couldn't use Maps because it was full. Maybe delete pass trips. The truck was super noisy while driving. For a new truck that was odd. Every location was very kind.
Crystal K.The gentleman was super helpful but the young lady missed informing us on important information.
Christian Z.Local service is great as is. Changes to the web site & the app have made them cumbersome for experienced truck & trailer users. I could not get basic rate information without making useless tow vehicle and use date info.
Harry W.Great team.
Theodore M.Always my first choice of locations in the Midland area...always has been, always will be
Garth P.Containers haven't shipped yet so I can't answer the arrive on time or safely.
Linda C.All of the employees were all ways ready to help us anyway they could.
darron h. | Expérience généraleThe staff at W. Wall in midland tx was absolutely hands down professional and very courteous. Shaunti, Mia and Mark where outstanding. Thank you for all your kindness.
STEPHANIE M. | Premières impressionsThe on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.
Marc O. | Premières impressionsTrey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location
HOSANNA I. | Premières impressionsVery helpful and friendly people at this location
Luis T. | Expérience généraleI enjoyed the low cost and convenience of vehicle .
debra w. | Expérience généraleQuestion 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service
Sherry R. | Premières impressionsI arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service
Luis T. | Premières impressionsThank you for your service
ALECIA NORMAN J. | Premières impressionsIsrael was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.
Rhonda C. | Expérience généraleGreat place. Everyone was very nice and will definitely make go back if I ever need a trailer again
Joel H. | Premières impressionsI had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.
MADA H. | Expérience généraleStuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.
Danny M. | Expérience généraleThe whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.
MADA H. | Premières impressionsMerci
GEORGE M. | Expérience généraleThe two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I'm getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER
Keegan J. | Expérience généraleThe young man was really nice and professional.
william B. | Premières impressionsExcellent customer service
Chris P. | Expérience généraleVery rude. unorganized. Nothing was ready, I called the day before. had to wait 1,5hrs. They lied said it didn't get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.
Jaime F. | Expérience généraleGreat way to move. Uhaul has it all
Richard T. | Expérience généraleUbox was late.
Gary H. | Expérience généraleA very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc
Jim M. | Expérience générale