Customer Reviews for U-Haul Moving & Storage of Missoula

Évaluation :

3

We have rented 10 dollies or car haulers since July of 2023, have never had an issue with Uhaul until now. We rented a tow dolly from the Missoula store, had to go to to Butte to load one of the cars we needed hauled, and I loaded the wrong car by mistake. After I realized it was the wrong car I was taking it back of the dolly I accidentally went forward instead of backward, The Butte manager happened to drive by while my husband was trying to get the car off the front of the dolly, and rudely told us we ruined her dolly and would not listen to any explanation, She then took dolly from us and tried to blame us for ruining it because we took too heavy of a car down the highway, which never happened, the straps had even been put on the tires and the dolly didn't even leave the parking lot. Now we are being charged for the "damage" to the dolly, which there was none, and we lost time and money delivering these vehicles. Unfortunately there aren't many places to rent these things, so we will have to continue to rent from Uhaul, but never from the Butte, MT store.

Évaluation :

2

Blatantly ignored by woman as she talked to her friend and let me stare at them. Was not a warm or welcoming environment whatsoever, very disappointed and will be going to another location for any other services.

Évaluation :

5

You are doing just fine.

Évaluation :

3

I have spent thousands of dollars using Haul just in the past 1,5 years. That doesn't count the past 5 years. The Haul App doesn't work well, at all. On top of all of that, I was charged $18,5 for 1/16th difference in gas. It says I had 11/16th gas leaving and returned it with 5/8ths. The girl argued with me and I didn't appreciate it. Petty and B.S. I will find another moving truck company or buy my own trailer from here on out.

Évaluation :

4

Smile!!! You were great 👍

Évaluation :

5

The entire experience was great. All the women we worked with for this rental were very helpful. I recommend the Missoula uhaul 100 %.

Évaluation :

5

The staff we worked with were friendly and efficient. Very easy process. Would recommend! And will use this location again.

Évaluation :

5

All good! Rep was knowledgeable and friendly . Equipment was ready on time and was clean and functional.Got good instruction on hookup and use of trailer.Drop off and checkout was quick and efficient.

Évaluation :

2

Lots impossible to get in with trailer and parking lot is in terrible shape

Évaluation :

3

Unfriendly receptionist, spoke poorly of other customers. Rental truck was very used and needs to be replaced. Vehicle leaked on both doors when raining. Only positive was the check in attendant who was pleasant and professional.

Évaluation :

1

By not ripping off people. Actually do their jobs right.

Évaluation :

2

I called for an appointment and was told I would b3 able to wait. When I got to the location I was told there were two vehicles ahead of me and I could not wait. I ended up having to find a ride home. Was told I would get a call when complete. Never got a call so I decided to find a ride in order not to be without a vehicle all night at 5:30. My vehicle had been completed and was sitting (for who knows how long). When I arrived my hitch was missing the ball attachment. The person who came out and installed it left it loose. I ended up taking it off to have someone else do it for me. Poor time management and appeared not to have much training in installation. Hoping the hitch and wiring are both installed properly.

Évaluation :

5

Call the customer when the hitch installation is complete.

Évaluation :

3

Everything was great except for the late night drop off. I was there over 30 minutes trying to get it to work. I used the app but it would not find my location. The app told me the directions for the location finder is on the sign next to the 24/7 drop off. There's a 24/7 drop off box with a QR code next to the main entrance, but the app said I need a bar code. I tried this many times and it did not work. After many tries, I located another 24/7 drop box approx 20 feet from the drop box by the door. This one had the directions I needed and it had the bar code the app told me to use. IT WAS A BUST! This did not work either. After many many attempts to use the app, exactly as the directions told me, I MUST DO, to avoid a penalty fee, I called the location. I was transferred to customer service and a man helped me solve my problem. The national customer service rep saved the day. This was a very frustrating experience.

Évaluation :

5

Great employees - very helpful and knowledgeable ladies!

Évaluation :

5

The girl who helped me out Thursday 7:00 a.m. impressed me. I believe her name is Callie. She was prompt and what a hard worker. She lifted the trailer up guided me in and had almost completely had the trailer hooked up before I could get out! I asked several questions on used trailers and how they sell them and she helped me on that. She's definitely a keeper!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

Showed up to drop of truck and first thing wasnt even a hi. Girl looked in cab of truck and said, "Its not very clean" in a snotty voice. She threatened to charge me an extra $25 over some pine needles and dirt on the floorboard. I had to find the nearest car wash and clean it out and return it as to not be charged a ridiculous fee due to the time of year. They should know this in Montana in late winter. She could have taken 2 minutes and cleaned it or even said good morning first. When I came back from vacuuming it I stood in line for about 5 minutes and no one would acknowledge me. 1 person was helping a customer the other was just sitting behind the counter doing nothing and wouldnt even look in my direction. Finally was helped when someone from outside came in and asked if I needed assistance. On the plus side I was given free miles as I dropped it off in a different location. However the truck started rough and the rear storage compartment leaked like a sieve. Overall It was a less than satisfactory experience returning to this location.

Évaluation :

5

Very helpful and professional. Being greeted with a smile was great!!!

Évaluation :

5

Excellent customer service when returning

Évaluation :

4

Not false advertise the rates for starters..

Évaluation :

5

Great customer service!

Évaluation :

4

The extra mileage charge because there was some confusion about where I had to go to and then come back to Missoula

Évaluation :

4

Location is a little difficult to get into.

Évaluation :

4

i've been thinking about the interaction with the lady who waited on me. she was so rude. i think she hated my guts. she never made eye contact and would talk really low so i had to ask "what" and feel like an idiot. i can't tell if i'm another victim of loxism or if i offened her somehow. i was my usual kind self, but she was disgusted to have to interact with me. i thought about this the whole time i was moving. it made me sad and ruined my day.

Évaluation :

3

I had really great customer service on the phone and at both locations, but I will NOT use uhaul again or recommend it to a friend, I am super upset about being charged mileage and asked that someone call me, they never did. I am VERY upset and frustrated, I really worked around which would be the most economical (one way or in town) I'm just super frustrated that I was charged mileage when I didn't go anywhere except storage unit to house and drop off. I would pay more some where else just to be treated honestly.

Évaluation :

5

Would be nice to get a refund for extra miles purchased but not used

Évaluation :

4

You owe me a 1/4 tank of fuel. I believe when you rent something it should be full of fuel and ready for trip! I have no idea how much I will use in 125 miles and how big fuel tank is? I put in way more than I needed. Please contact me about fuel credit. Thank you!!

Évaluation :

4

The location we requested to pick up our rental was changed on us. Our reservation was made over a month in advance. There was no reason for the truck to not be available at the location we requested.

Évaluation :

4

Make sure the lights all work before renting trailers.

Évaluation :

1

While working with the employee to finalize the rental, I was informed that the damage waiver was not optional and that I would not be permitted to rent the van without purchasing the damage waiver. As I had no choice at that point I did pay the extra fee for that. I was handed the keys and pointed in the general direction of the van and left to find it myself. The van itself was covered on all sides and the interior with scratches, scrapes, large dents, and paint from previous collisions. I truly don't understand why I was forced to pay extra for a damage waiver on a vehicle that was so clearly abused already. I have rented from this location a number of times previous but will not do so again after this experience.

Évaluation :

5

Nothing, I was very pleased with the whole process

Évaluation :

4

Well done, good service, good truck - would add an option on the front end for folks to add mileage to their approved mileage, though, just how things worked out for my trip, but it was only $9 extra dollars as I was 9 miles over.

Évaluation :

5

Great service, very quick and courteous. Highly recommended

Évaluation :

4

Thanks for the quick visit. In and out.

Évaluation :

5

Rien

Évaluation :

5

Arrived to pick up trailer and the Uhaul system was down. Super nice lady figured a work around so I could get on my way and all was handled with ease. Upon return, she checked me back in, quickly, and I was headed home. Great service! Thank you!

Évaluation :

5

Wash your trailers, the tail lights were dirty Ciro

Évaluation :

5

Great service and attention to details with very pleasant service.

Évaluation :

5

The entire process was turn key. The last minute need for a Uhaul made my move less stressful when they had a truck ready within a day. Mattress covers and bubble wrap saved time and a trip to a big box store too, with comparable pricing. Each person at Stand St. Uhaul was kind and helpful start to finish. I recommend this truck and van rental business. Merci encore.

Évaluation :

3

Merci.

Évaluation :

5

The uHaul smelled as if there was a marijuana factory in the back. Concerned about driving through a state that doesn't allow marijuana. Kids couldn't help in the back of the trunk because the smell was horrible.

Évaluation :

4

You should have a different price the longer the rental is and the farther the driver drives.

Évaluation :

5

I neglected to do a walk around when I first picked up the vehicle to check for scrapes, damages, and confirm the mileage of the vehicle. The result was that I got pinned for 57 miles of travel when I only traveled 10 miles, and a $100 bill that was only supposed to be $50. So, obviously its my fault for not doing the walk around, however I will not be using Uhual again.

Évaluation :

5

Door was frozen shut

Évaluation :

5

Good service.Car hauler trailer worked great.

Évaluation :

5

I had a very positive rental experience! I used one of your pickup trucks for four days to get around after a friend's car broke down and it was very safe, reliable, and convenient. I have absolutely no complaints at all.

Évaluation :

3

No one asked if I wanted utility carts and such. Assumed they were in the back of the truck. Had to return to check them out and the salesman didn't even offer to help me load any of them.

Évaluation :

2

It was often difficult to get to the storage unit and remove items.

Évaluation :

5

Kayla and Madeline were friendly, professional and helpful.

Évaluation :

5

Everyone at this location was amazing to work with, especially the general manager.

Évaluation :

5

Very helpful during a busy time. Always have been a great help.

Évaluation :

5

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Évaluation :

5

Thank you, you were all so helpful to me. Merci.

Évaluation :

5

Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.

Évaluation :

5

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Évaluation :

4

Everything went smoothly

Évaluation :

5

All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.

Évaluation :

5

I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.

Évaluation :

5

Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.

Évaluation :

5

Very helpful.

Évaluation :

5

N.D.

Évaluation :

5

the customer service is great* Keither is a hard worker very accommodating and patient!

Évaluation :

5

After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.

Évaluation :

5

Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.

Évaluation :

4

U-Box rental was good.

Évaluation :

4

Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.

Évaluation :

1

U-Hauls online system is renting people storage units that don't exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.