Customer Reviews for U-Haul Moving & Storage of Missoula

6 249 évaluations

820 Strand Ave   Missoula, MT 59801
(On corner of Brooks and Strand Street)

(406) 721-7654

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(406) 721-7654

820 Strand Ave
Missoula, MT 59801
(On corner of Brooks and Strand Street)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Everything was great except for the late night drop off. I was there over 30 minutes trying to get it to work. I used the app but it would not find my location. The app told me the directions for the location finder is on the sign next to the 24/7 drop off. There's a 24/7 drop off box with a QR code next to the main entrance, but the app said I need a bar code. I tried this many times and it did not work. After many tries, I located another 24/7 drop box approx 20 feet from the drop box by the door. This one had the directions I needed and it had the bar code the app told me to use. IT WAS A BUST! This did not work either. After many many attempts to use the app, exactly as the directions told me, I MUST DO, to avoid a penalty fee, I called the location. I was transferred to customer service and a man helped me solve my problem. The national customer service rep saved the day. This was a very frustrating experience.

Larry Lambert 
Évaluation :
5

Great employees - very helpful and knowledgeable ladies!

Kurt Thornburg 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric holms 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jena anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaxon Henthorn 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Nicholson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Odasz 
Évaluation :
5

The girl who helped me out Thursday 7:00 a.m. impressed me. I believe her name is Callie. She was prompt and what a hard worker. She lifted the trailer up guided me in and had almost completely had the trailer hooked up before I could get out! I asked several questions on used trailers and how they sell them and she helped me on that. She's definitely a keeper!

CLINT DAVIS 
Évaluation :
5

Excellent service à la clientèle

James Pontrelli 
Évaluation :
3

Showed up to drop of truck and first thing wasnt even a hi. Girl looked in cab of truck and said, "Its not very clean" in a snotty voice. She threatened to charge me an extra $25 over some pine needles and dirt on the floorboard. I had to find the nearest car wash and clean it out and return it as to not be charged a ridiculous fee due to the time of year. They should know this in Montana in late winter. She could have taken 2 minutes and cleaned it or even said good morning first. When I came back from vacuuming it I stood in line for about 5 minutes and no one would acknowledge me. 1 person was helping a customer the other was just sitting behind the counter doing nothing and wouldnt even look in my direction. Finally was helped when someone from outside came in and asked if I needed assistance. On the plus side I was given free miles as I dropped it off in a different location. However the truck started rough and the rear storage compartment leaked like a sieve. Overall It was a less than satisfactory experience returning to this location.

DAN SECHAFF 
Évaluation :
5

Very helpful and professional. Being greeted with a smile was great!!!

Scott Hagerman 
Évaluation :
5

Excellent customer service when returning

Joanna Neal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Messer 
Évaluation :
4

Not false advertise the rates for starters..

tina setters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie manrique 
Évaluation :
5

Great customer service!

KAREN TUCKER 
Évaluation :
4

The extra mileage charge because there was some confusion about where I had to go to and then come back to Missoula

Steve Salsman 
Évaluation :
4

Location is a little difficult to get into.

James Newcomer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Whalen 
Évaluation :
4

i've been thinking about the interaction with the lady who waited on me. she was so rude. i think she hated my guts. she never made eye contact and would talk really low so i had to ask "what" and feel like an idiot. i can't tell if i'm another victim of loxism or if i offened her somehow. i was my usual kind self, but she was disgusted to have to interact with me. i thought about this the whole time i was moving. it made me sad and ruined my day.

Frank Caccia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Keller 
Évaluation :
3

I had really great customer service on the phone and at both locations, but I will NOT use uhaul again or recommend it to a friend, I am super upset about being charged mileage and asked that someone call me, they never did. I am VERY upset and frustrated, I really worked around which would be the most economical (one way or in town) I'm just super frustrated that I was charged mileage when I didn't go anywhere except storage unit to house and drop off. I would pay more some where else just to be treated honestly.

Julie Russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Walters 
Évaluation :
5

Would be nice to get a refund for extra miles purchased but not used

Dave McIntosh 
Évaluation :
4

You owe me a 1/4 tank of fuel. I believe when you rent something it should be full of fuel and ready for trip! I have no idea how much I will use in 125 miles and how big fuel tank is? I put in way more than I needed. Please contact me about fuel credit. Thank you!!

MARK JOHNSTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Burgad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Honken 
Évaluation :
4

The location we requested to pick up our rental was changed on us. Our reservation was made over a month in advance. There was no reason for the truck to not be available at the location we requested.

Brett Habeck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Bray 
Évaluation :
4

Make sure the lights all work before renting trailers.

Darryl Maas 
Évaluation :
1

While working with the employee to finalize the rental, I was informed that the damage waiver was not optional and that I would not be permitted to rent the van without purchasing the damage waiver. As I had no choice at that point I did pay the extra fee for that. I was handed the keys and pointed in the general direction of the van and left to find it myself. The van itself was covered on all sides and the interior with scratches, scrapes, large dents, and paint from previous collisions. I truly don't understand why I was forced to pay extra for a damage waiver on a vehicle that was so clearly abused already. I have rented from this location a number of times previous but will not do so again after this experience.

Ian Vivero 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darlene Abramajtis 
Évaluation :
5

Nothing, I was very pleased with the whole process

Natalie Scott 
Évaluation :
4

Well done, good service, good truck - would add an option on the front end for folks to add mileage to their approved mileage, though, just how things worked out for my trip, but it was only $9 extra dollars as I was 9 miles over.

Brian Shay 
Évaluation :
5

Great service, very quick and courteous. Highly recommended

Bob Wischhusen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony braunreiter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Chavez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci roeder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Fisette 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin Cipriano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Strachan 
Évaluation :
4

Thanks for the quick visit. In and out.

Derrice Pugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Turner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Solum 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane Richards 
Évaluation :
5

Rien

Douglas Bawden 
Évaluation :
5

Arrived to pick up trailer and the Uhaul system was down. Super nice lady figured a work around so I could get on my way and all was handled with ease. Upon return, she checked me back in, quickly, and I was headed home. Great service! Thank you!

torrey holmquist 
Évaluation :
5

Wash your trailers, the tail lights were dirty Ciro

cerro baglaizo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Pecoraro 
Évaluation :
2

Le client n'a pas laissé de commentaire.

shawn Pleis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

albert t morton 
Évaluation :
5

Great service and attention to details with very pleasant service.

lonie peterson 
Évaluation :
5

The entire process was turn key. The last minute need for a Uhaul made my move less stressful when they had a truck ready within a day. Mattress covers and bubble wrap saved time and a trip to a big box store too, with comparable pricing. Each person at Stand St. Uhaul was kind and helpful start to finish. I recommend this truck and van rental business. Merci encore.

karen Bergman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl Maas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Duff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dani Goodman 
Évaluation :
3

Merci.

Amy Lynn 
Évaluation :
5

The uHaul smelled as if there was a marijuana factory in the back. Concerned about driving through a state that doesn't allow marijuana. Kids couldn't help in the back of the trunk because the smell was horrible.

Jill holmberg 
Évaluation :
4

You should have a different price the longer the rental is and the farther the driver drives.

Victor Cancino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Morgan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Fitzgerald 
Évaluation :
5

I neglected to do a walk around when I first picked up the vehicle to check for scrapes, damages, and confirm the mileage of the vehicle. The result was that I got pinned for 57 miles of travel when I only traveled 10 miles, and a $100 bill that was only supposed to be $50. So, obviously its my fault for not doing the walk around, however I will not be using Uhual again.

Matthew RIdings 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alex barylo 
Évaluation :
5

Door was frozen shut

DAVE HIGGINS 
Évaluation :
5

Good service.Car hauler trailer worked great.

Jay Good 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bo hughes 
Évaluation :
5

I had a very positive rental experience! I used one of your pickup trucks for four days to get around after a friend's car broke down and it was very safe, reliable, and convenient. I have absolutely no complaints at all.

DAVID PRATTER 
Évaluation :
3

No one asked if I wanted utility carts and such. Assumed they were in the back of the truck. Had to return to check them out and the salesman didn't even offer to help me load any of them.

Jill Holmberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Corsi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer Price 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Benton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIchael HARRIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johannah Kohorst 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELSON RIDING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Freiburg 
Évaluation :
5

The front counter agent was really great!

Michael Reynolds 
Évaluation :
5

You guys are great

DONALD TESCHNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois Walsh 
Évaluation :
5

This place was top notch in every aspect. Employees were fantastic - super helpful and friendly. It was clean and had everything we needed for a move at reasonable prices. Highly highly recommend.

Brandon Hardin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Gordon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy Bence 
Évaluation :
5

These fellows are very fast And efficient at giving you what you need and checking you in when you return

Karen Kindle 
Évaluation :
4

I appreciate the manual doors and windows. The lack of cruise control and.. the gearing reverting the the tow/ haul mode. I'm olde school and have the discipline to use such things. Update that item please.

Scot Gardner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Polly McNeal 
Évaluation :
5

The side mirrors on the truck were terrible. They locked in 3 different positions; none of which allowed me to view the sides of the truck and the traffic behind me without moving my whole body in the driver's seat. I stopped three times to try to adjust them in a middle position where they weren't locked in, but the jostling of the road always caused them to go back to their locked position. An employee of U-Haul showed me that they were possible to turn, but you really had to crank on them. Perhaps lubrication would make it easier to move, but I primarily think that the mirrors should be adjusted by a U-Haul employee while the driver is in the driver seat. before a renter goes out on the road. When one is driving a new vehicle, and in particular a truck; those mirrors are imperative for making safe lane changes in traffic. Everything else about the rental was excellent. The truck was clean and the employees were friendly and very helpful. Thanks for listening.

CLIFFORD GOODMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george isaacs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIRIAM BELLE MOORE 
Évaluation :
4

Great service and very friendly

Raymond Gavert 
Évaluation :
5

Great service. Fast pick up and drop off

william Metzger 
Évaluation :
2

The trailer was old and beat up with a balky door but at least it had good tires. The staff was impolite and unfriendly.

Jonathan Gunter 
Évaluation :
5

Excellent service as always! I needed a 26 ft truck last minute without a reservation, and I had the keys in my hand five minutes after walking into the store. I was stoked to see the truck had a 8 ft lift, 24" rims on 35's, and a bumping stereo with 2 sub woofers!

Brian Legreid 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Triehy 
Évaluation :
3

I asked if the truck van we were renting had the drop down ramp like the trucks and was told it did, but it dod not which made things significantly more difficult. There also were no hooks to tie things down as we thought there would be. The people working were friendly.

Sandy Sweet 
Évaluation :
5

It was perfect. Thanks a bunch. J

John Frederickson 
Évaluation :
5

The customer service was very efficient and professional

Jon Hyrne 
Évaluation :
5

Excelente experiencia

Edgar Alfonso Mendoza Moran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Seiler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANdy Mefford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Ledger 
Évaluation :
2

It was often difficult to get to the storage unit and remove items.

Tommi Boswell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROZANNE SMITH  |  Expérience générale 
Évaluation :
5

Kayla and Madeline were friendly, professional and helpful.

ROZANNE SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alta Clark  |  Expérience générale 
Évaluation :
5

Everyone at this location was amazing to work with, especially the general manager.

Perian Breuer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Olson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Logan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Logan  |  Online Move In 
Évaluation :
5

Very helpful during a busy time. Always have been a great help.

CARLA CATHERINE FRITZ  |  Premières impressions 
Évaluation :
5

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Alison Moderie  |  Online Move In 
Évaluation :
5

Thank you, you were all so helpful to me. Merci.

PAUL GJORDING  |  Expérience générale 
Évaluation :
5

Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.

PAUL GJORDING  |  Expérience générale 
Évaluation :
5

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Xander Taylor  |  Premières impressions 
Évaluation :
4

Everything went smoothly

Beth Woodward  |  Expérience générale 
Évaluation :
5

All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.

David Spafford  |  Premières impressions 
Évaluation :
5

I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.

Anna Rivera  |  Premières impressions 
Évaluation :
5

Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.

Thomas Roessel  |  Expérience générale 
Évaluation :
5

Very helpful.

KEN Baggett  |  Premières impressions 
Évaluation :
5

N.D.

Heather Shaw  |  Expérience générale 
Évaluation :
5

the customer service is great* Keither is a hard worker very accommodating and patient!

Edward Nickerson  |  Expérience générale 
Évaluation :
5

After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.

Ronald Tipp  |  Expérience générale 
Évaluation :
5

Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.

TOM SCHMIT  |  Expérience générale 
Évaluation :
4

U-Box rental was good.

Scott Ganaja  |  Expérience générale 
Évaluation :
4

Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.

Roger Kempner  |  Expérience générale 
Évaluation :
1

U-Hauls online system is renting people storage units that don't exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.

Jonathan Peterson  |  Réservation 
Évaluation :
4

It was good, minus a minor failure of communication with customer service.

Tyler Wood  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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