The gentleman was very pleasant!
Chris DCustomer Reviews for U-Haul Moving & Storage of Moline
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
We were not treated with respect. We were there on Friday April 12th at 8am the person that was there was very rude. Very disrespectful . Caleb( i believe was his name) was okay. The other person not so much. When we returned the van the ladies that were there were absolutely amazing. You need more people like them all the time. I will not recommend this location to anyone
MARIAN CNothing. Everyone were professional and nice to deal with. Keep up the great work.
WILLIAM A24hr access would be very convenient
STEPHON G | Premières impressionsEmployees at this location are always friendly and helpful.
Gerardo HI wasn't to thrilled about bringing an empty trailer back to it's origin when I'm moving away
Troy RStaff was friendly and helpful to get me taken care of quickly when both picking up and dropping off trailer. Using the app to check-in prior to arriving was easy and helped make the check-in process go quickly.
Michael AExcellent service
Michael AKayla and another young woman - sorry we don't know her name - were very kind and very efficient in processing our order and hooking up our trailer … on Easter. This is one of the best U-Haul facilities we have experienced and we will definitely rent here again.
Gary MTheres no way to turn in a truck after hours. So uhaul can charge more money
Peter BExcellent service. Courteous. Installation was completed in a shorter time then I expected.
Del SGood job
Gregory B | Premières impressionsNice people
Timothy LGreat staff - friendly and professional.
DANIEL SAs professional as the 2 sets of managers were items were stolen. Why was the whole (except 1 female replaced) ? Over the last few days I began to realize more items that were stolen. There are devices that can open the average lock in less than a minute. The only lock that can prevent the key picker key from working a double click lock. They are illigale In the US. Please tell what else is needed in order to settle this. All of these items were going to be used in my retirement.
terry f | Expérience généralevery friendly staff. Explained everything very clearly.
Lisa H | Premières impressionsI don't think it could even be improved. I had such a good experience.
Stacey MMore staff.
Jay KOur check in procedure was quick! Nice people.
Ed AIt's was a great experience. Staff was wonderful. And friendly very personal. And when I moved my stuff I forgotva couple of items and they called to tell Me. I will go back to same location if ever need a truck or storage unit. 殺
Christina V | Expérience généraleNothing Thank You
Mark WSmooth as usual.
Jason H | Premières impressionseveryone was great and the facility was clean as a whistle.
DANIEL B | Premières impressionsMake it cheaper
Zacheus AEveryone I spoke with was very friendly and helpful. The truck was immaculate, and it was a very easy process.
justine fStaff was amazing. Very helpful and friendly
Daniel SThe customer service at this location has been excellent!! I prefer renting or asking about rentals from this location over any other I've been to in the past. They all seem to really care about the customer's needs. Merci
Renate SThe staff was very friendly and informed, would highly recommend.
Joseph S | Expérience généraleThe person who helped me at the counter was Tay. He was very kind and helpful. Even measured the inside of the trailer for me to ensure that my load was going to fit He was was just a great guy!
Gretta WNothing excellent service
Gary RRien
Angelica SI have never had a bad experience using U-Haul. Thank you !
Ross JThe self return process was cumbersome and frankly ridiculous since you charge if a person doesn't do it. When it is the end of an exhausting day and it's cold and snowy outside, the last thing a person wants to do is stand outside and take a bunch of pictures of this and that and the other thing. If we had returned it before closing, would you have charged us for a person to do the inspection? We're paying for the use of your truck and a service. Don't make it difficult. Have your staff check the vehicles in upon opening and call with any problems.
Neil D24/7 check in link would not start the process, so I had to wait for an employee to check me in. All in all, you are on the right track with the mobile check in but it’s still very cumbersome, videos on how to use the system do not match the current version of the app, and takes way too long to complete, to make it worth while.
Aaron SDenied our truck drop off even tho it was scheduled for there, Made us waste gas so we had to refill on our own dime.
kyle kI did not rent from this location it shows my name a different address and the signature is not mine
Jean NThe staff was friendly and helpful. Great job!
Mark HNothing. It was only a drop off, but the gal working the service desk (even in sub zero temperatures) was so friendly, helpful and happy! Give her a raise!!!
Timothy SStaff was very friendly and helpful. I do not remember his name, but he was mid 30s and had a beard. He did a great job running me through what I needed to know.
Jamison WI really love the van because it's really clean and smell good
aisha aI was originally supposed to drop off at a facility in East Moline. That site would not take it since their lot was full. I was not notified of this in advance. The attendant at this location was somewhat rude like it was my fault that they didn't have the space. I had to back the trailer out of their small full lot on to a fairly busy street. I am not an over the road trucker so my trailer backup skills are probably below average. I took it to the Moline location and was treated very well. I did have to wait a couple of minutes for them to change the drop off location so I wouldn't get charged extra. But overall the final drop off location is above average.
DEAN BThe customer service rep that checked me in and out was excellent!
James FAucun
Leesa DAt this particular spot....the staff at the particular time ...I went into the store ...was beyond measured
LA W | Premières impressionsWe appreciate you guys!
TYLER HMy dolly wasn't in there that I paid for, but other than that everything went smoothly. Person at the uhaul facility was nice and took back the truck quickly.
Gabriella AThis location was the best i have ever seen.
Karen MThe guy who closes every night is the nicest young man! He should be a manager at least!
Kevin NMy customer service experience was exemplary. The young woman who answered the phone as well as handled my rental agreement was ideal. Her customer service skills are a 10 out of 10.
Kathleen EStaff was great, very helpful; only issue I had was equipment related ~ on the auto transport trailer ~ the drivers side wheel strap was jammed badly, like double looped, needed to get another person and assistance of tools to loosen, which it did (after 20 minutes or so). Otherwise everything was seamless. Staff was nice enough to hook up auto transport trailer to truck for me which was really nice of them. Very nice staff, I think it was Kayla? Very nice lady who helped me, helped me adjust mirrors for trailer just a nice person, very helpful.
Charles WThe representative that prepared the equipment and checked me in and out was proficient and knowledgeable, helpful and very personable. The man did his job very well. He needs a raise.
Clark AGreat job, done very promptly!!
Jim KI dont think you can improve the staff at the Avenue of the cities location . They go out of their way to help with all your moving/hauling need . From giving quotes on cross country shipping or if your taking on that adventure for yourself so theres no surprises at any pickup location . If you miss calculated your travel or packing time they will gladly let you have your truck or trailer for as long as you need it . When it comes to mussel they flex their big guns and refer you to our local moving services and make it quite easy to get you loaded or unloaded with fast service . Help is only a phone call away . I feel ive made new friends and business colleagues as much as i rent from the Avenue Of The Cities Location. Kayla is a total CREDIT to the operation of your services provided SHE KNOWS HER SHIT ! I will definitely tell anyone in need of your services that location is where its at . Thank You very much not only to Kayla but to all who make it an easy mobile transportation rental experience . Happy Holidays To You All Brian C.
BRIAN CStaff was very friendly and very helpful in answering all my questions.
Mark GRien
Gary RMy contract changed and my signature forged for new contract. People living in facility . Roaches and rats/mice. Temp control too low. Management rude and biased. Privacy is not adhered to from management.
Sonya S | Expérience généraleThis site was used during my sister and her family recent move. We found the site and staff were professional and answered all our needs.
Luis P | Expérience généraleAfter considering other storage units, I realized the U-haul security was the best. The staff at the Moline location were really helpful, intelligent and friendly. All of them were really great. Quality customer service is hard to find, especially with young people. I didn't find that with your employees. Terrific people!
BERYL W | Expérience généraleThe box arrived a couple hours late on the first day. It delayed the moving process because of a tight schedule. The box was then picked up two days later than scheduled, which was not a logistical problem but an inconvenience for the people at the condo building. It was then delivered two days later than originally scheduled. It wasn't that I needed to contents of the box, but created a scheduling problem with the movers I hired. Fortunately, they were able to accommodate the change. Would I use the U-box again? Sure; just have a more open schedule.
Rick PMaybe a little more detail information about lights, cruise control, mirrors, ETC when we first picked up the truck. But the young lady at the counter was wonderful. She may have been by herself for a while and was busy helping as many people as she could.
Bill CGreat staff. Everything worked out well
Terry PThey were very polite and nice. The helped me with my question. And I definitely would rent from there again.
LAURIE T | Expérience généralegreat customer service.
Michael lMake sure the cab of the truck is cleaned good. The ceiling in the one I rented looked like someones pop exploded and no one bothered to wipe it off. Other than thaty experience with UHaul was Excellent.
Rebecca MInspect your better. The emergency service was awesome. The towing guys did a great job
Erik GExcellent facility with very friendly and helpful staff. The facility was always sparkling clean and with convenient hours. Thank you U-Haul of Moline
carl b | Expérience généraleSatisfied customer!
KENNETH W | Expérience généraleFigure it out yall had me wait 30 min for a refund called 3 managers on the phone because your employee ( that you probably barley trained) clicked the wrong box for returning a lock made a very bad look as a” business “
Ivan W | Expérience généraleMerci.
DARIUS H | Expérience généraleThe staff at the Moline location are friendly, helpful people. Each time I've been to the front desk, no matter who was assisting me, I felt completely taken care of with kindness and courtesy. You must be a great company to work for with a healthy culture. When I thought a larger unit wouldn't be available for my move date, I went with another company. I was not comfortable with their security. By chance a large unit became available at U-haul and I was so relieved. Keep up the good work and I'll refer anyone looking for storage. Merci.
BERYL W | Premières impressionsThe staff was wonderful and I will refer all my friends and family to do business here! Thank you for such a great experience!
kathy h | Expérience généraleThe dude at the counter was the best customer service representative that I've ever encountered. God bless
Colton w | Premières impressionsThe staff are the best.
PERRY S | Expérience généraleAssistance Manager was very nice and patient with all my questions.
Teresa C | Premières impressionsClean, friendly, professional
Luis P | Premières impressions2 Months storage and truck rental. All went smooth. Thanks!
John D | Expérience généraleAll the staff is extremely friendly and helpful. They go out of their way to make sure I was a satisfied customer!
carl b | Premières impressionsRachael DeBates was very friendly and helpful!
Elizabeth S | Premières impressionsTay from the Moline store helped me when I first got the storage unit and also today when I moved out. He was such a helpful man. He smiled and made me feel comfortable there. He most definitely deserves a raise and some kind of reward like employee of the month! Thank you Tay for making my experience a good one. I will tell everyone that needs a storage unit or a rental to go to your store. 5 star experience! ⭐️⭐️⭐️⭐️⭐️
SONYA W | Expérience généraleThey were helpful thru everything
Maurice G | Expérience généraleA little confusion and slow at check in but awesome otherwise. My supplies were put in truck for me even!
Penny W | Premières impressionsRachael was very helpful and kind
RICHARD D | Premières impressionsRachael went above and beyond to fix my mistake on size storage needed and did so after hours..much appreciate it!
Sonya S | Premières impressionsKayla explained everything to me and i had no questions after she was done.. great job!
Sonya S | Premières impressionsThe kid who took care of me was very professional and helpful, good spirit in the kid.
Jimmy A | Premières impressionsAll the staff, especially the manager and her sister were extremely accommodating and helped make an overall stressful situation much better! Thank you, Sarah
Sarah M | Expérience généraleThe cute little blond General Manager was super cool fast and a pleasure to talk with I'd definitely recommend everyone in the QC Area in need of moving equipment or storage to not waste their time with anywhere else but with her n her crew she's on point with all the extra added help n details plus easy on the eyes 👀 too thanks Rachel Debates your helpfulness was amazing I will be using your location again for sure give me a call if ya have a reason too 💯
Dan F | Premières impressionsThese guy's go above and beyond to make sure this is easy, and done right...my thanks to all the staff!!!
Daniel F | Expérience généraleThe staff was excellent and friendly. Very helpful to explain things and didn't talk down to me, as if they just wanted to do the business and run off to do other things.
Patricia Y | Premières impressionsThe only problem was that the automatic lights do not stay lit long enough if you are working in your unit, like, organizing, sorting, or looking for something. Then you have to leave your unit-in the dark-and walk the halls till the lights come back on. It's a real safety problem!
Edward M | Expérience généraleExtrordinarily unprofessional staff that demonstrate little to no ability to properly manage a facility of this type. I would also question a company that allows employees with questionable appearances that distract and suggest social compliance over competence.
Greggory P | Expérience généraleClean, safe, secure storage. Location is very convenient. Staff was helpful!
AMANDA N | Expérience généraleTyler was very professional and helpful and anytime I need a storage unit in the future I'll choose this facility. Merci.
James M | Premières impressionsStaff was very helpful. Storage unit is perfect. Clean, secure, safe, climate controlled.
AMANDA N | Premières impressionsTravon and Rachel were amazing. Very helpful
Sandra M | Premières impressionsEasy access facility. Everything top notch. Kelly and her staff are awesome. Would recommend using this facility for all your storage needs. Very secure. Never worried a minute about my possessions while stored there.
ROBERT S | Expérience généraleThe staff was remarkably helpful, and it is greatly appreciated after a week of moving
DARIUS H | Premières impressionsI didn't have a disc block but I read that it was at the discretion of the U-Haul person to let me use my own lock as long as it fit the locker and I didn't have one of those discs locks but I did have a combination lock and they did let me use it but then I went back to retrieve my items and there was a red lock on my locker and they had locked me out of it and I wish they would have not done that since the okayed my lock in the first place. I was told that the person that had helped me before was not experienced.
Holly L | Expérience générale