I love u-haul and the return was easy and smooth!
Gisele JCustomer Reviews for U-Haul Moving & Storage of Newark
Testimonials From Recent Customers
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This truck had no brakes and they had to know it.
Carmen DNever once answered the phone
Matthew D | Premières impressions-
David MI rented a 6x12 to pick up a side by side. The side by side barley fit due to only having about 4 1/2 feet instead of 6 feet. I would recommend you make that very clear before renting.
gavin ttrailers need better Maintenance, lights checked, floors cleaned etc.
Jerrold BGreat!
Peter CEmployees very helpful. Wrong equipment number was in my contract. They took care of it.
Jim YThe guys did a wonderful job, friendly, professional and punctual. I'm very happy with my new hitch.
marcia mYes I would recommend this local location but U-Haul as a whole is impossible to get a hold of they need to fix their system you call your local location it sends you off to the national office and they will not answer all they want you to do is use their app
Delmon CThere was supposed to be a free lock in the storage unit when I got it but I had to go purchase one at Walmart other than that everything was good
Dennis C | Online Move InU-Haul provided a perfect service for a cross-country move. We were able to pack our U-Box easily and quickly, U-Haul picked up and delivered the U-Box as scheduled without hassle or damage. While we had family and friends help load the U-Box, U-Haul also pointed out the details of a number of helpers to help unload the U-Box at destination. The best ever move at a very affordable price. Superb!
peter mI feel the employees at the Newark Ohio location were supportive and knowledgeable about my needs at the time with price and evaluation of the truck that I was renting and have the vehicle toasty on the inside with a full tank of gas.
Timothy PNew to using U Haul.
Kim C | Online Move InDidn't even have to get out of the car they did everything for me
gene rWe were not told about taking pictures before we left and our pickup site was changed to a further away site the day before. The pictures can only be taken at the pickup site. Since we were not told if this, I discovered an email after we were loading and the only way we could do this would have been todrive the truck back to the site. Wasn't going to happen. If this is so important, say something before we get in the truck, drive off and start loading.
Kathy LVery efficient and knowledgeable.
Lisa Dvery happy with the folks on 21st St. in Newark
Bill OGreat staff and equipment. Highly recommend.
Chris ADrop off was very roomy and easy to get into. Service was done within minutes and very professional and friendly staff.
Andy CIn and out quickly. Great customer service!
JOHN T | Expérience généraleVery professional and very quick and easy rental
Dale Lprofessional and yet friendly
Don N | Expérience généraleTried to help by waiving what fees they could upon return after we explained that the location we picked it up from was screwing us over. Still never using u-haul again though.
Andrew MVery friendly customer service, they were really fantastic to deal with
Christopher YThe staff at check in and check out were very friendly and made both check in and out easy and quick. I will definitely use this location again.
Craig DI thought it was great and they were all friendly
cory sFirst storage experience and if needing a storage again I will definitely choose you uhaul. Staff friendly helpful. Clean, quiet, and ,safe.
Alixaundre H | Expérience généraleI didn't appreciate the lack of communication about the location of the hitch wire connection. I don't appreciate it being located in my trunk and having to have the trunk shut on it. I would think that will shorten the life of it. I will go in to have it relocated to where it should actually be located
Sandy MThere was some trash left in the cab from the previous customer.
duwayne hNothing, your team did a great job.
John WGreat service with a smile! Something you don't see these days.. Would give them a10 out of 10. I've never been disappointed!
Molisa RThe ladies that helped me were really nice to deal with and very efficient.
Marshall GRented car dolley The guy working was very nice and hooked it up double check safety chains and checked for all light to be functioning. he even dusted the snow off of the domey as well. Will used again Thanks
Shawn TThe ladies at the store were phenomenal! They made the transaction fast and easy. I felt comfortable the entire time, and I felt I was being seen as a person while visiting instead of just another body to put in a truck.
Erin TThe staff was extremely friendly and helpful. Quick and easy transaction. Thanks!!
Rusty WI went into U-Haul rent a car dolly and by the time I paid for the rental and went outside they already had the car dolly hooked up to my truck ready for us to test the lights and leave. When I brought the car dolly back they had it unhooked from my truck by the time we got the return paperwork done and I left immediately. It was a quick and easy process and this team there worked together to make it so. Thank You..
Terry wGreat service!
Jon MThey have always been clean and super helpful and they have never treated me bad and I have never seen any employees treating people badly. They are the best in their profession. Thank you for the opportunity to have your equipment and facility being there for the people. Once again thank you. Glenn
Glenn bCheck the gas level More often. Because nine times out ten, the gas in the truck is not what's on paper.
Lisa SQuick and easy to set up with office and easy auto bill/ auto pay. Easy to close account too.
Allison F | Expérience généraleVery efficient
don sStaff is great!
Dana MKevin and his team were very friendly compassionate and helpful. The team help me through the process and guided me through all the steps they even helped me with my credit card didn't want to work. He practically whipped out his card and paid for my U-Haul.... I'm just kidding but no seriously I appreciate it Kevin. Alfred Hill the 3rd
Alfred hExcellent
tim bService was fast and professional-- both on the pickup and return.
brian pTake a picture of gas gage before u leave because they have u return it on what line the guy in office draws on a peice of paper. He does not look at gas gage. You will be charged extra!!! 59,95 went to 84 plus 12. Ouch!
Carrieanne CExcellent quality storage unit,dry, temperature controlled,no vermin and the customer service was above and beyond.
Lori m | Expérience généraleThe two women working there were great. Hard working, friendly and efficient. Great store. Managed well.
John MWith so many subpar franchisees it wasn't sure what to expect. After moving up here from South Carolina. The first free month with the rental truck was super convenient and the facility itself proved to be awesome.
Brian E | Expérience généraleKevin was amazing once again helping me out of a jam. His kindness exemplified by going over the top to give amazing customer service. Appreciate the help more than he realizes.
Michael HEquipment was clean but not safe. I was unable to drive over 40 mph due to the steering wheel shaking so bad. Felt as is there was a loose or broken steering part in the front end. I felt unsafe.
Ryan LGreat customer service!
Tim GFriendly, easy and hassle free.
Michael BMy experience with this Uhaul location was absolutely perfect. The staff immediately attended to me as soon as I walked in the door, and did everything in there power to ensure that my needs were met. I wouldn't change a thing.
Barbara DSuch an easy & quick process. Everyone there was polite & courteous.
Dave KNothing. The whole process was smooth as silk
John AVery friendly staff. The truck was clean and ran well. Very comfortable seat, which is great after an afternoon of lifting and carrying furniture. I would use them again.
Dave LYou were there when we needed you - THANK YOU
James G | Expérience généraleVery pleased I rented a unit for 3 years just moved everything out very clean well kept staff was all pleasant and extremely helpful. Thank to all staff will recommend U-haul
billie g | Expérience généraleFriendly, helpful staff. Quick check in and hook up. Literally on my way with a trailer in less than 15 minutes. I certainly recommend the Newark OH 21st Location to anyone needing their services.
robert mThe truck I reserved was not ready, so they offered my a shorter truck, basically gave me the gas for free and cut the mileage charge in half. This was very good customer service!
MAX RExcellent facility at reasonable rate
James G | Premières impressionsHailey and the staff went way above to help me they were very helpful place was clean staff is very friendly always my storage unit is very big and love it...
Sonya a | Premières impressionsThe security was a bit confusing as to where I need to Swipe the badge but someone helped walk me through it
Catherine M | Premières impressionsKevin is a very nice and helpful employee
Morgan B | Expérience généraleI will be contacting an attorney due to the me not knowing I moved out yesterday, you broke your own contract and also owe me money.
Fanessa R | Expérience généraleEverything was good, I just didnt have the lock inside my unit when i arrived the first night. (FRONT OFFICE was closed at the time 8pm). I was also confused on how to get in because i was assuming there was an outer gate. Everything else was fine!
Tyler M | Online Move InEveryone is very friendly and helpful the units are extremely clean and well taken care of
Otis V | Premières impressionsThis is my second time with Uhaul. It’s very convenient for me.
sarah p | Expérience généraleDidn't appreciate that the price increased nearly every month. When moving out they decided to re paint the parking lot at 10am requiring us to walk in the grass to access the door. Worker at the front desk told me to wait a couple of hours which was unacceptable. Didn't even apologize.
Annalise G | Expérience généraleIt was a place to store things — water definitely got into the unit and a few things were unsalvageable but for the most
Carolyn W | Expérience généraleRob and his staff have always been polite, friendly and helpful!
jeanine m | Expérience généraleSecurity system doesnt work, doesnt allow the swipe card to work. Each time I tried it errored, each time I opened #115 the alarm sounded.
FRANK H | Expérience généraleThe only thing to complain about, was how hot the “climate controlled” storage is. Holy hot, I paid extra money to have it controlled and not be a hot box.
Taren H | Premières impressionsI'm disabled and online it stated the storage room I rented was on the ground floor. It was not! It was up stairs and when I went to the office to complain your employee told me well that's what it is and that's that! I hope you know your employee just cost uhaul a 1000$+ one way truck rental for that! I rented it from budget instead of uhaul!
Joshua L | Online Move InGreat job
Kenneth L | Premières impressionsWonderful
ronda e | Expérience généraleThe staff was a not rude, but they were not friendly at all. All the interactions I had within the store left me feeling as if I had inconvenienced them by asking questions. There answers were always short and felt like I was annoying them. If this was a one off time it wouldn't have bothered me at all but over several months and many interactions it never changed. Once again they were not rude or mean, it was just not a positive experience and always left me dreading having to interact with the staff, they didn't seem very happy. Other wise, it was great. The cleanliness of the on-site restrooms was 5 out of 5 stars, my wife and I were very impressed that it was always so well maintained and clean!
jennifer m | Expérience généraleRecieved my swipe card went and got a load of things to put in unit and the swipe card kept saying access denied. Tried contacting GM via email and phone and got no response. We got there 5 minutes after the building closed at 7.
KATHERINE S | Premières impressionsProblems with my reservation. Even though I reserved unit months ago. I had to take a unit double the size in which I needed. Problems with my access code. Computer not cooperating. Staff was very helpful this was not their fault.
Felix A | Premières impressionsCompared to other similar storage spaces prices are a little high
Randy N | Expérience généraleI already have recommended your facility
linda w | Expérience généraleMy unit had a water leak of some sort, door was a fight to get open all the time and when you called in and asked questions no one knew how to answer them or even seem liked they cared but over all my stuff was safe and not broken into!
RYLYND J | Expérience généraleOverall great experience the workers was on it and knew all the answers to my questions, this is how a business is supposed to run and operate
Otis V | Premières impressionsI've been meaning to leave a review but have been to busy too. This UHual is the best one I've been too, I feel like after explaining what I was going through at the time and the issues I was having with another storage facility they were able to help me out by getting me a free month on a unit without renting a truck, which was beyond helpful. Then after the month went by and I found a place and the 1st unit I rented I only needed it for a couple days, the SM, Rob, was able to help me out by crediting some of the amount from the 1st unit that I didn't need amymore on to the 2nd unit I did keep. Overall this was a very helpful, understanding and incredibly nice staff. For any truck rental and storage needs this will be the first location I will think of every time and will always recommend it to anyone who would need the kind of services they provide. This location definitely deserves recognition.
Brendan P | Expérience généraleThe only thing missing from being a perfect experience was not having the original requested (and I thought-reserved) 2 10x10 climate controlled units available. It was more than a little challenging to have 3 small units so far away from each other.
PATRICIA T | Expérience généraleUnits are dark. Wondering if there is electricity in there for a light?
sarah p | Premières impressionsHad a 10X15 unit reserved for almost a month but the call center gave my reserved unit away forcing me to go into a 10X20 at a higher cost. I think the call center agent that gave away my reserved unit should pay the difference of the higher costs!!
Linda M | Premières impressionsThe staff has no clue what sizes hold what and just rent them to you without even seeing the storage units. They also do not tell you the ones you cannot drive up to unload your stuff until after you have paid. They should know this information and tell you this before they are rented to you. So then you end up having to pay more money on another storage unit and all they have to say is "they are expensive ". I had also set up direct payment and when my payment was due they didn't take it out so immediately put a lock on my storage unit. They were also very rude and disrespectful to my son when he came and gave him and his friends a hard time about his truck being loud and that he needed to get it fixed. I will never recommend this uhaul storage facility.
Brandy G | Expérience généraleNice and clean area and inside storage is very clean and nice good temperature warm inside storage
Matthew H | Premières impressionsThe ladies were very friendly and helpful. Our experience was very pleasant.
Jacob E | Premières impressionsexcellent service from the employees
sylvia s | Premières impressionsNewark Ohio office is awesome! Always there and helpful! My only concern was my unit was very damp and musty...unit 101.
Shari G | Expérience généraleStorage unit seemed really small for the size advertised. Paid for the unit and all, went to check the unit and it was the size of a small closet. Had to cancel it and get my money back. Price was way to high for a unit that small. Luckily, the staff was very kind and gave us no issue's when coming to pick up and cancel the unit. Very nice facility, just way too high for the sizes that are available.
Bobbie L | Expérience généraleThe cashier lady was really on top of everything Friendly and noce you really don't get that anywhere else
Tristan C | Premières impressionsNo negative issues
Allan T | Expérience généralewhen i was moving out i saw a black box in a dark corner. not knowing what it was but seeing embossed letters i picked it up thinking maybe it's mine and i forgot and when i read it it said "Poison Do Not Touch" and i put it back down. I would recommend using containers with words that are a different color from the box when placed in dark corners so i don't have to touch a poison container to realize it's poison.
Dana S | Expérience généraleStaff are always friendly and helpful.
Kimberly N | Expérience généraleAmazing staff! The store was friendly and very clean! Will definitely be using this facility again and again! Everyone there was very helpful and professional! Five out of five stars all around!
david p | Premières impressionsLoved the storage prototype in the store to get a feel of the sizes available and the feel of a climate- controlled unit. Both staff members were very helpful and answered our questions.
cheryl M | Premières impressionsThe reason I rate below average is because I renting 2 units and needed a 10 foot truck to move and on had $60 and I have a good renting history with Uhal and the GM wasn't willing to wave the deposit even though I called customer services and had asked if that was a thing they said yes even more so when haveing a unit let alone 2 units.
Aron N | Expérience généraleIt was easy to access the unit and the hours were convenient. The facility was well maintained and very secure. The staff was always easy to work with and friendly.
Ray S | Expérience généraleGreat service and nice facilities just too expensive in my opinion.
Bethany B | Premières impressionsPrices went up a bit to frequently in my opinion but beyond that facilities were awesome
Courtney H | Expérience généraleMy only complaint is that I miss the old staff from a year or two ago. It's just not the same without them, I don't feel the same kind of confidence I did in the company anymore. So I'm happy to go now, but it was a great experience overall.
Madison C | Expérience généraleVery friendly and very helpful. Nice clean facility.
Karen H | Premières impressionsElevator would be greatly appreciated for the second floor.
Randy B | Expérience généraleUnit was ready and clean.perfect location The gentleman that helped us was great and explained everything and was very professional
Lonnie A | Premières impressionsTrès bien
Mike B | Expérience généraleI already referred someone she should be there today to rent a storage and a van. 3/12/22. Love the late hours for people who work during the day.
Woodrow E | Expérience généraleJessica and James were very friendly. I had booked a second floor unit and Jess was nice enough to correct it and get me exactly what I needed on ground floor.. I also did not know that they have sheds in the office so you can make sure you have the right size for you needs.
CHERYL C | Premières impressionsHad a small indoor climate control unit with them for 3 years starting at $75 a month, kept getting notifications about bill increase to help clean and manage the indoor units better, at the end I was paying $105 a month for a tiny unit that constantly had addicts living inside the “secure” building they kept up charging me for to help keep it “secure” but you feel uncomfortable going in there alone for anything because there can be 2-5 addicts living in the bathrooms and halls.
Hayley H | Expérience généraleI just started renting the space, so therefore I really can’t give a option otherwise (at this time).
Marilyn P | Premières impressionsThere are not enough words to say how wonderful the entire staff was during our year and a half of renting 6 storage units, trailers and trucks. Not matter how busy, our needs, 5 minutes before closing, the staff from the owner Ron to EVERY single staff member was awesome. If you have storage unit needs, moving supplies, trailers and trucks, this is the only place to visit. I would like to name every employee but if I would forget one that would be unfair. Thank you everyone for making our moving and storage experience wonderful. In the future if and when I need anything, this will be my one stop! Thanks Team, Todd.
W T | Expérience généraleVery good service and professional staff.
Rebecca R | Expérience généraleThey were awesome the staff helped me out and was very informative.
SOPHIA M | Expérience généraleThank you. Friendly staff and very helpful. Jim Cooper
jim c | Expérience généraleEveryone I spoke to or dealt with was very helpful and friendly.
Cathy N | Expérience généraleThe climate controlled units are the way to go in renting a unit. Very clean, safe and protects your items with the climate controlled environment. Most definitely recommend them.
Cathy M | Expérience généraleBecca was very helpful. Just a suggestion. More flat carts would be nice. Very clean and I like there are bathroom facilities on site.
gina d | Premières impressionsZack, and Rob were awesome they helped me out. Thanks guys.
SOPHIA M | Premières impressionsYour employee Zachariah Poling was so courteous and helpful. He went above and beyond and was a model employee. Great experience. You're going to want to keep him!
Sue R | Premières impressionsZachariah was a real pleasure to work with and made our experience enjoyable. We had a lot of things to change and he happily helped out and made all the changes we asked for. I would recommend this location to anyone that needs either a storage unit or to rent a uHaul
Bonnie W | Expérience généraleThe staff was friendly, courteous, helpful and knowledgeable. The climate controlled storage unit is clean, well maintained. Perfect for items you need in a climate controlled situation.
Cathy M | Premières impressionsClean, well lit facility, although they got rid of the security gates and fence for some reason. They could have ramps for taking the carts to vehicles for loading and unloading as the drop off out the door can be quite the pain. While secure, the actual door to the individual storage area seemed quite weak and flimsy and mine was actually very easy to knock off track. The alarm system going off if not signed in is a nice touch but pointless if nobody ever shows up and it shuts off after 30 seconds. Overall I would use the facility again if need be, but the price is high for the size, at $115 for a 10x10x10 I believe. I have a unit elsewhere that is security gate code accessed, and 10x30 with 20ft slanted ceiling and its only $135 monthly.
Jeff S | Expérience généraleVery friendly staff and quick and straight forward reservation and move in process.
Troy R | Premières impressionsNice people. No problems whatsoever. Will use them again if I need a storage unit or any of your services you offer.
CURTIS B | Expérience généraleWhen wanting to make a payment, we would be on hold for more than 25minutes. It was an inconvenience to drive across town to make a payment. -auto pay didn't come out when it was supposed to. -A LOT OF OUR STUFF WAS RUINED FROM MICE & WATER DAMAGE!! STUFF GIVEN TO US FROM A GREAT GRANDMOTHER WHOS PASSED AWAY! Would never recommend!
Luis A | Expérience généraleI received a smaller unit than I reserved. This should have been mentioned during the contracting process.
MELINDA M | Premières impressionsBecca was very helpful.
Dawn W | Online Move InOverall, the facility was good. However, our specific unit had not been cleaned out. Items from a previous renter were still inside. Also, there was blood next to the latch and drops of blood trailing from our unit outside to the parking lot. I understand it would be hard to clean blood off the cement floor, but it would have been nice for the blood to have been cleaned off the latch and door. We did get blood on our fingers from that, which was disturbing. We called to report the problem.
allyson g | Premières impressionsRob and his staff were great to get along with. They were friendly, helpful, and professional. I was very disappointed with our bank card not being able to be used (Chase Bank). We could not do automated billing, because of this. We checked with our bank, and had no issues with it anywhere else. We had to make cash payments twice a month which was awful. The cost of storage was outrageous. The location and accessibility were excellent. I would love to give 5 stars for the friendly staff at this location, but the inconvenience cost me a lot of time and money. Being that this is likely the most expensive storage facility in Newark, it is unacceptable to have those types of issues. I could not in good conscience recommend my friends and family to use Uhaul storage in Newark.
ZACH C | Expérience généraleA great place to rent a storage unit!!
TONYA H | Expérience généraleThey have helped me out a lot and I thank you
zach c | Premières impressionsIt took 4 times to get a code to even work. After repeatedly calling the store and being transferred to customer service I was finally able to get something done by going in the actual store myself. The alarm sounding from the 1st unit that was on the 2nd floor was embarrassing enough, but trying to fit. 26 footer down the isle of the 2nd unit was even worse! Between the bad codes to the tight fit to get to another unit, we racked up another 5 days in van rental fees.
CANDICE S | Premières impressionsMy only complaint is the move-out process approval took too long.
Andrew L | Expérience généraleThank for are time with uhaul well use this storage again in the future thank u for your time
krista p | Expérience généraleCost is high
Desiree P | Expérience généraleHard to find back building. Was confusing at first where to go.
Hannah W | Expérience généraleWe loved our storage unit and we were very sad to give it up, but there was no longer a need for it. We loved that it was inside and the two carts that were available were extremely helpful to have. I can't emphasize enough how much all of this helped our family with 3 moves in 3 months. Merci.
Maria S | Expérience généraleThank you! We will use you again next summer!
genevieve D | Expérience généraleAwesome place for storage. We have a climate controlled unit and are very happy with the security and cleanliness of the building.
Kenneth Y | Premières impressionsDue to Covid 19 —thank you to your extra consideration of students at denison university , Granville oh
William K | Expérience généraleEveryone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.
anne h | Premières impressionsThe storage facilities were excellent! Well maintained, and as it was late July, the AC was aweseome!
MICHAEL B | Premières impressionsI appreciated a facility that had climate control for my photos and pictures that needed this type of storage.
Jackie D | Expérience généraleFacility was well run. Office personnel were knowledgable and interaction was friendly and efficient. Staff was willing and quick to help with problems I experienced.. I had household items stored for 8 months with no damage or loss.
Eric M | Expérience généraleThe only negative remark I have is that the key card never worked to open the gate. Codes they gave us never worked either so we had to make sure we went during business hours In case we needed help to get in. At the end, the code we got did work.
emily L | Expérience généralePrices are outrageous, especially when you have access hours! Never heard of such a thing when I pay over $100 a month and then you have to pay $10 more for 24 hour access
Christian H | Expérience généraleHad some computer issues which took additional time and had to go get cash instead of using my credit card.
SUSAN H | Premières impressionsThey were very friendly and very helpful. I am really glad we chose this location!
Aimee L | Premières impressionsI did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.
Jordan e | Premières impressionsWould have been nice if the employee had noted that the storage unit was 5 feet off the floor and required the rolling staircase to access.
Antone B | Online Move InDo to crisis in US and Denison U closing we were given one month free as a courtesy by the owner. Thank you! And the registration and explanation was excellent.
William K | Premières impressionsI went into the store on 21st to rent a truck. I inquired about a storage unit and Becca was amazing at explaining everything to me and even gave me my first month of storage free! Such a blessing
Lisa B | Premières impressionsLeft college items stored for 8 months because kids spent semester abroad. The unit had significant evidence of mice when we returned. Seems like a problem that unit is locked and staff cannot monitor
Susan B | Expérience générale🤠
brian b | Premières impressionsNice manager!
Billy M | Premières impressionsIt was a quick process.
Bonnie W | Premières impressionsFolks were helpful. Move went off according to plan with no major problems.
Eric M | Premières impressionsEasy and convenient to use.
Beth H | Expérience généraleNo comment
Rodney R | Expérience généraleEveryone was helpful from suggesting storage, to boxes, to checking in and out. Very professional and nice . Merci.
Kim G | Premières impressionsGreat personalized service from the manager. Hes very attentive and got me the best possible deal.
justin r | Premières impressionsThe customer service was awesome they went above and beyond
Melissa B | Premières impressionsThe entire staff was very professional and sympathetic regarding my nice. I really appreciate everything they did. Kevin Lee's was the ultimate professional.
Kathryn A | Premières impressionsRob Robinson and the entire staff were professional and excellent to work with helping me find a suitable storage space. Thanks to Rob and the entire staff that helped me while I was there. 6/27/19
ROGER C | Premières impressionsIf you are looking for a short or long term storage solution...this is the place to go! Excellent facility and staff.
Jeanne O | Expérience généraleThis is my second summer using Uhaul in Newark to store my college student's belongings. Manager goes above and beyond to make sure our storage needs are met.
Nicole E | Premières impressionsFirst unit difficult to open. Immediately changed to second unit without incident.
paul B | Expérience généraleThe storage unit was very nice and secure and the office staff was always helpful and kind. I would highly recommend this place.
Mary C | Expérience généraleI like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful
Travis L | Premières impressionsEnployees were fantastic but the price for a 10x10 is outrageous and obnoxious. Cant believe you get away with 125 per month for a storage unit that size i found one for the same size for only $50.
omar e | Expérience généraleThe person who check me in was great . Got me in and out in no time.
Bob W | Premières impressionsStephanie and her crew were great.
WILLIAM B | Expérience généraleIf Uhaul was as good as the locations my experience would have been a lot better. Customer service Uhaul sad. $166 for a $20 Uhaul is sad. Not worth it
Ruth p | Premières impressionsI used the facility for 3 yrs and had 2 units. Staff was very professional and courteous at all times, specifically Stephanie. Easy access and exit and plenty of moving supplies. Would recommend.
DIANA D | Expérience généraleThe perfect place for storage after a year everything was just as we stored it. Staff was great, was clean and very well maintained. I will recommend to anyone looking to store items. Merci
Darrell J | Expérience généraleEveryone was very friendly and everything was in a good timly manner
Ranaie S | Expérience généraleThe young lady I dealt with I believe is the owner/manager, she was very knowledgeable. Merci.
Jackie D | Premières impressionsGood Job
Ray B | Expérience généraleThe staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.
ELIZABETH R | Premières impressionsCalled and called about getting access and never could get a call back. Then tried to get 24 hour access and no one could help me. Took 4 calls and never got a call back about canceling it.
WESLEY K | Expérience généraleStephanie was very helpful, throughly impressed with my experience, would definitely refer friends and family.
John C | Expérience généraleno comment
TERESA A | Expérience généraleno return call from management i called twice and got no return phone call on my question and when the time some one did answer it was time to pay again and they where rude with their reply
Karl W | Expérience généraleLots of nails in parking lot. Would have been nice to have longer hours for access to units on weekdays. Hard to get from work to the unit and out of there by 7pm. Should be till 9.
Jenny S | Expérience généraleBuyer beware of U-Boxes! The communication regarding U-Boxes from the staff was inconsistent with one another and with what the website stated. It made the process much more stressful than necessary.
Kelly c | Expérience généraleMerci.
Tammy r | Expérience généraleI never had any problems. Please with the location, staff, and storage area.
STEVEN P | Expérience généraleI always have had excellent service
MARIE H | RéservationStaff and facility were top notch!
FRED W | Expérience généraleBien
Nicole E | Expérience généraleWe were impressed with this clean and well-maintained facility. The staff was helpful throughout. Used it for summer storage for college dorm items. Will use it next summer and recommend to others!
Susan B | Expérience généraleNo comment don't need one.
dianna b | Expérience généraleThe customer service is great there!
Donald L | Expérience généraleEveryone was very nice and eager to help when needed!
natasha c | Expérience généraleUHaul provided the service I was looking for during the time I was in Ohio
gwenna c | Expérience généraleAu-dessus de la moyenne
Adam S | Expérience généraleThe staff went above and beyond to fix a mistake that was made when reserving a uhaul. I was very impressed with the willingness to correct the issue and the customer service of the staff. Great job!
Jennifer S | Expérience généraleHad nothing but problems with this facility, Took a month to get a refund from a late fee that was promised, Was locked out of my unit and wasn't behind on a payment, no comp or apologie. Staff rude.
Robert B | Expérience généraleI am very happy that I chose U-Uaul for my storage unit. Well lighted and felt my unit and myself were safe. It could of had entering and exit at both ends.
sarah p | Expérience généraleStephanie and the staff were always extremely helpful and courteous. It was a pleasure doing business with them. I am not as impressed with U-Haul Corporate, however--notify before changing locks.
LINDA P | Expérience généraleThere should be an easier way to get in and out of the storage facility using the key cards. Being forced to swipe the card upon entrance and exit makes it more difficult when moving items in and out.
James D | Expérience générale