Some furniture was cracked but overall great
Gabrielle MCustomer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope
Testimonials From Recent Customers
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Had a rat problem in unit and it pooped on everything and destroying a lot of things. I was told I should have bought the insurance.
Mike W | Expérience généraleThe guys at UHaul Storage were very helpful when selecting a new unit. It was a quick and easy process and they gave me some good info on Uhaul's moving help service. Will definitely check it out! Top notch service!
SUZANNE A | Premières impressionsExcellent fast service
Kenneth RI got a dud truck, and was forced to spend a night in a rest stop along Route 87 because the roadside assistance refused to get the truck towed when it was necessary. I was refunded for most of my purchase, but still, that roadside assistance (and the people who rented me a truck in pretty terrible condition) made for a very difficult experience.
Michael SThe automated return after hours ate not easy to follow. It's not readily organized. A numerical system would definitely work. For instance the bar code. If it wasn't for the fact the guys were locking up and still on the ground, I NEVER would have found it. Yes, some of us need a step by step directive. Yes, I was looking at my phone, but that still didn't show me where the teeny-tiny-almost visible bar code was. After that it was pretty good. One other thing, picking up the van. You wanted me to verify the condition of the roof of the van. I'm 5 feet tall. How am I supposed to verify a roof I can't see?
ANNMARIE TI don't know my service was fast, and punctual very happy.
Richard DEasy and great customer service!
Elizam MFriendly and efficient. No drama, no difficulties.
Juan FNone at the moment
Frank A | Premières impressionsCalled U Haul on a few occasions to check on status of delivery. The rep said he/she would call back but I didn't get a callback when promised.
Arthur AThe manager Javon was very helpful and professional he made the experience very clear and the technician who installed the hitch was very knowledgeable and took pride in her work
Troy HWe rented a 10" box truck and while the cab was in good condition the storage area was soaking wet and leaking lots of water. We had lots of water damage to our items, the back of the truck was not waterproof at all.
Papalinka PEverybody involved on both ends of the move were excellent
Patrick NNew Guy. Took a long time hope it's safe. The staff was great
Charmane WVery easy to deal with and showed me how to use the car trailer. Easy in and out. Would definitely recommend to all my friends
ROBERT URepresentatives went above and beyond my expectations. Reserved incorrect size trailer and they quickly helped me switch to an appropriate size for my needs. Top notch!
Patrick DNothing great system
JULIE VNothing. This is the second time I've used the boxes to move across country. The customer service was too notched. They were kind, patient and very helpful. I really appreciated the clarity of cost. There were no hidden/surprise costs in any part of my move. This is very comforting as moving across country has a lot of moving parts and is quite stressful. Merci
Funmilayo WExcellent customer service. Quick pickup and returns. Knowledgeable associates. I would like to receive discounts to my Email.
Rodney WThe Greatest personal and assistance
Richard BThe staff is friendly and very helpful.
beth s | Expérience généraleExactly what the rental experience should be, quick and professional.
Niel NWe had a class 2 hitch and wiring installed on our 2024 Toyota RAV4. Very good experience overall. Called and got a quick response. Dropped the car off at 8:30 am and they called at 10:30am and the hitch and wiring were done. The job was neat, clean and worked well when I hooked up the trailer. I definitely would recommend this UHaul.
Bill LThe best moving experience ever!!
Gary DThe staff is not ethical. They tried to say that I did damage to a vehicle that I know for an absolute fact I did not. The alleged damage was a discoloration possibly from an object rubbing against it, the size smaller that 1/4 inch. They said I rubbed the side of the truck against something. If that was the case, there would have been a lot more damage. Then they said it was a tree, but we are in the dead of winter and there are NO LEAVES ON THE TREES!! I have done business plenty of times with this location and never had an issue. I always pay for the damage waiver so why would they try to charge me for alleged damage if I paid for a damage waiver? The representative told me that when the manger drove it back to the site that he didn't see any 1/4 green damage. So gow do I know that the manager didn't rub up against something and blaming a customer instead? Yes I approved the inspection pictures but the picture of the side of the vehicle was taken from a distance that makes it impossible to see a 1/4 green scratch. Unfortunately now I will be suing this location for slander, unethical business practices and will be seeking punitive damages. They will not be allowed to do this to anyone again!
Victor SThe drop off was very easy. Maintain the same service and I will be back.
tom bVery friendly and fast! Had my hitch installed today and was very happy with my service
Jo SI had a great expierence at this location again. The staff were frendily and helpful.
Paul SNice people good service
Lisa SExcellent customer service made it easy an defiantly going back to this location
Katelynn NMy first and last experience! Started with representative in New Windsor Office Davon, very professional young man. However if I would have seen the U-Haul box in person instead of the in office brochure I would've went a different route. There was a discrepancy of the final drop off date, Initially told the 1/25th, then1/28, then 2/5 only to receive 2/6. this resulted in me taking a flight to NC to meet the boxes on the 25th. the instructions were not clear, very disappointed. the only reason I didn't choose POOR was because Newburgh U-Haul did oblige me when I need the 2nd box.
Lisa RThis rental took place the day after a major snow storm and the truck was cleared of all snow when I picked it up. Merci
Gary MWry easy process from start to finish. Staff was great!
raymond hI used the U-Haul in Newburgh and Hudson Florida and both were well run and an excellent value.
Jeff GAbsolutely great associates at this location
richard bPeople at counter were awesome. Definitely hit a home run w this facility.
Peter H | Premières impressionsThe staff is not always at the front desk, have to wait. My vehicle kept reporting "open passenger door" or "open driver door" even though the doors were closed.
Michael LRented a car trailer. The ratchet were not oiled or greased couldn't use to secure car had to stop every 10 miles or so to retighten due to faulty equipment
Nicholas CNot charge people for damage they didn’t create.
Minna MUHaul service, communication and ALL staff were EXCEPTIONAL through every step of a stressful process. We highly recommend UHaul! No complaints at all. Merci.
David HI had a problem using the app to return the vehicle. I kept recieving an internal error. The truck had a warning message on it about the tire, the site said to ignore it. I had no issues but when renting a truck I dont want to worry about it. And it also prevented me from seeing the mileage except for when i turned on the truck.
Lori GRespectful, efficient and professional.
deborah mAnd inform drivers of the tow haul button that I cannot find on the vehicle for the longest time. It was located on the arm of the windshield wiper at the tip. You push the button to turn it off. It will guzzle your gas.
DOROTHY RBetter customer service cleaner trucks without leaking roofs
Marshell WNo waiting too much when we returned to you
Aniberka CExcellent service
Christopher PNobe
Mariano EThe app didn't quite work & I kept getting an error "session expired", and I ended up finishing my transaction on a computer. Checkout process at location could be quicker since necessary info was entered completely by me before getting to the rental location.
Christian HVery comfortable and your guy was very helpful with all the answers he
Jozef K | Premières impressionsThe counter person was surly and barely acknowledged my presence. Obviously did not like the position. Instructions were minimal. While I don't need a song and dance, a little interest in the transaction would have been helpful. The trailer's roll up door was very hard to operate, It was binding in several places - obviously in need of lubrication.
Johannes VExcellent service à la clientèle
Salvatore P6 were too many furniture pads.
Casey DMy experience with this location was excellent. The equipment was clean, in good working order and precisely what I had reserved. More importantly, the staff members who assisted me with pick up and dropoff were helpful, attentive and polite. An all-around great experience.
Raymond SFabulous experience and management
Carol G | Expérience généraleHad a great experience. Pick up and drop off were quick and easy. Employee at the counter was very helpful.
Craig KWhen I picked the truck up, the fuel was below 1/8 of a tank of gas (roughly 30 miles to low fuel per the warning on the dash). I called UHAUL and documented that the fuel was much less than what was provided on the paperwork (1/4 tank). I was informed that I should not have left the parking lot without reporting to the attendant. Apparently there was nothing that could be done since I accepted the truck in the link they provided. Two things - (1) When I accepted the truck, my focus was on reviewing the condition the equipment (scratches and dents) and not on the fuel level. I incorrectly assumed that would have been reliable. I understand that I did click through and confirm the indicated level, but when I immediately called to report the situation, customer service stated that they couldn't do anything. (2) Why would the fuel level be so low in the first place? At the counter, the attendant indicated that the truck had 1/4 tank of gas. When I pick up the equipment, I didn't expect to have to get fuel on the way back (and try to estimate how much I would use during the move). Of all the things that I had to coordinate during the move timeline, immediately getting fuel was not on my list. For fear of being charged a penalty for returning the truck with less fuel than was states, I put in several more gallons of fuel than I used. When I returned the truck at the end of the day, I spoke with the attendant at the location about the fuel situation. Again, nothing was done even though I had the photo of the low fuel indicator and the fuel receipts. For my next move, I'll definitely look for another company in hopes them having better documentation of the status of their equipment before renting it and better customer service.
Jason FGreat place to do business with U-Haul
Edan HEverything was great, with the exception of some debris in the box of the truck. Nothing terrible and I wouldn't say it was dirty… it just wasn't clean and free of debris… if that makes any sense
Michael HI was so unhappy that I got charged $150 for two Scruff marks were there from before and I didn't see them on the tailgate and all I did was move furniture I'm a loyal customer and I think I'm going to switch to budget if I don't get reimbursed even though I had the insurance plan
SAMANK SThe staff is great!!!
ROBERT K | Expérience généraleProfessional, organized and efficient. Woman who dropped off container was likewise professional, organized and efficient. Very positive experience.
moreen mBetter knowledge between the internet and what you actually have available to rent at your location.
Vince NJavon was wonderful. He was attentive and helpful and went out if his way to make sure everything went smoothly and took really good care of me. Thank you Javon!
DINAH E | Premières impressionsNothing. The customer service gentleman was fast and efficient. We ended up having to do an emergency move for our daughter so I'm grateful we could rent a cargo van last minute on the spot.
Chenani AFriendly, competent staff makes renting from this location pleasant.
Gary Mgreat place,in and out real quick...no issues here....
bernd sEmployees didn't greet e with even a hello. They didn't smile
ROBERTROSS JPlace was super clean. Our unit didn't have a lock, but it was a quick trip to the front desk to get one and it was all sorted.
Matthew A | Online Move InThere were a couple of flooding issues. Luckily the damage was minimal to us. At one point there was discussions about moving to another unit but it never came to fruition. Knowing that we were moving out, I never really pushed harder for it. Both times there was flooding, the staff was very informative about the incident and they were as accommodating as can be with removal of ruined property, settling, etc.
Craig N | Expérience généraleOverall great experience The staff was always friendly, helpful, and respectful Next time I need a storage unit I know right where I’m going to rent from
Joseph C | Expérience généraleI would recommend U-Haul storage to anyone. The facilities was always clean, temp and humidity set properly to keep our belongings well maintained. We felt it was safe and secure.
Dean K | Expérience généraleManagement is rude I'll never return here
CHRISTINEANN S | Expérience généraleI am unhappy with the self storage unit. It's too small for my belongings. I thought that the space was big enough. For my belongings. Now I have to move out of that. Self storage and to move into a bigger one. It is what it is. I am unsatisfied
Anthony D | Premières impressionsGreat manager, helped me with each issue I had overtime. Excellent U-Haul facility.
Wesley S | Expérience généraleI had an excellent experience at your facility. I have recommended it to friends and will continue to do so.
CARL M | Expérience généraleI've used U-haul for the past 10 years and have always suggested their services to clients and friends, until now… I've had the worst experience at the Newburgh, NY location! The customer service/client care does not exist! While moving in someone tried to steal my plants and the women who attempted to steal them said that the representatives inside the office told her she could have the plants - very well knowing the plants belonged to me. I was supervising them while unloading/sitting in my vehicle. Aside from that, a previous representative told me if I didn't move my plants they would put them in the garbage! While less than 20 ft away is a huge mess of garbage, furniture, and a plethora of discarded junk sitting in the loading area! But a beautiful plant ( living thing) is what they said will end up in the trash if I did not move it?! How could U-Haul treat their customers like this, tag their credit cards for whatever additional incidents and then expect to have repeat customers?! Please think twice before using any type of U- haul service. Use Home Depot, Hertz, Enterprise, Edge, C&C, Penske or Budget truck rentals. In my opinion U- haul is no longer the reputable/respectable company they once were! I forgot to mention, while I was unloading my belongings, I spoke with other customers moving their belongings out, and they too confirmed that the customer service (rather one specific person) was extremely unpleasant and not friendly/cooperative at all. So, it just wasn't me having the bad experience.
Brian A | Online Move InAccidentally set the alarm off when I first opened the unit but remembered I had to use to use the code to deactivate the door. Was my fault but everything else was great.
Casey H | Online Move InI had no issue with my unit beside the mice
Brianna M | Expérience généraleVery happy with the service
Andrea P | Online Move InThe staff was very courteous a professional and friendly.
Paul T | Expérience généraleThe staff and the store manager Jevon was ALWAYS accommodating and courteous. I highly recommend this particular facility
Helen M | Expérience généraleAverage rating due to inability to get anyone on phone in the office. Always spoke to 3rd party. Moved 2 hours away, and needed to speak directly to office. Had an issue where they charged me a late fee for an expired credit card payment. Never resolved because I could not get through to anyone. This is why I moved to a different storage company. I can actually get office on phone for support.
RICHARD V | Expérience généraleExcellent customer service!
anter f | Premières impressionsSorry but I reserved a 10 x 10 locker and that is what I receive. However, the 10 x 10 locker has a door that's maybe 3 feet wide. Due to such a small door on a large locker I had to go through so many complications to try and get my stuff into the locker. there is no way a 10 foot locker should have that kind of a door and it not be made known to the customer and allow them to have the choice on rather not they wanted to except a locker with such a small door. I have to take and most of the stuff out of the truck to see the end of the locker has such a small door and you might not be able to get the things into the locker , that is very wrong. In addition to that to find out afterwards that you guys have no lockers, it is now 5 o'clock at night and most of the other facilities are close so there's no way to get another location to put my stuff in it just seems like very bad business. if it wasn't that time of night and I had most of the stuff offloaded from the truck, there's no way I would've kept a locker. Communication needs to be better so that the customer would have choices and what they want to do not have them sign a contract and offload the items only to find out That what they signed a contract for. He's not even something they want or something that works for them.
Randall R | Premières impressionsNot happy about mice and poop everywhere..it's not your fault, it's nature.
STEPHANIE W | Expérience généraleThe staff at this U-Haul location were very helpful and professional. We had to move a large safe from our basement into a trailer. We needed to rent an appliance hand truck for a few hours and because we had a rented unit with them, they let us use the hand truck at no cost! I highly recommend this U-Haul location!
sandra c | Expérience généraleI would use the facility again and would recommend it to others.
Joanne Z | Expérience généraleThe staff was great and always very helpful.
JOHN D | Expérience généraleAshley and Javon went above and beyond my expectations. Would highly recommend your store.
SAMATHA s | Premières impressionsGreat management and staff
Stephen J | Expérience généraleNo understanding for financial problems. My account was hacked and they took over 3 grand took 3 months to fix. I tried to pay half the bill but would not work with me. Was not helpful at all except to demand my full payment which was my whole pay check. P.s. don't know how we are eating this week.
Donna L | Premières impressionsI rented unit on Saturday and Canceled the next day , so can’t honestly give a review, I basically lost $80
Laura P | Online Move InYou should be able to make payments if you can’t pay the whole balance on time.
maraya l | Expérience généraleThank you for always being so friendly and helpful.
VIRGINIA T | Premières impressionsClean facility, staff was very helpful and friendly. Management team was very helpful.
Stephen J | Premières impressionsStaff is always a great help!
VIRGINIA T | Expérience généraleAccess to storage should be 24 hours seeing its self service.. that's just my opinion. Staff was amazing, helpful and professional.
Roxanne W | Premières impressionsAwesome experience, javon the manager stands out with such knowledge ,help and kindness ,actually witnessed him going above and beyond with customers as I was at the facility ,also girl that took care of me Marissa was so patient and sweet ,kept me smiling
Danielle r | Premières impressionsThe representative was very helpful, overall great. Merci.
Joseph R | Premières impressionsStaff members was friendly and professional
Jeffrey P | Premières impressionsExcellent service
Rosa H | Expérience généraleEdward was a tremendous help and all the staff were very friendly! Thank you! Jm
Marilyn Y | Expérience généraleThe manager and staff are friendly and very accommodating.
Helen M | Premières impressionsI had asked the inside installation had come down I informed and tried to set a day and time frame to allow access while present I kept stopping by and after a month of no progress I moved to Guardian storage
William S | Expérience généraleStaff very courteous and knowledgeable
Malinda K | Premières impressionsThere were mouse droppings in the storage unit when we removed our belongings. Other than that, we were satisfied with the experience.
Beth L | Expérience généraleI had a HUGE problem due to the online reservation. I went there and apparently I no longer had a storage unit available. We literally just moved all of our stuff from a dirty filled with bugs from another storage unit of a different company, we had to wait their 30 days (which is why we reserved the date for a later date). It was hot outside that day. I asked for price adjustment for the item I asked for since it was gone but this guy at this location went above and beyond to help us. Everytime we went back they all were very friendly.....Funny thing is 7 years ago same thing happened with a truck rental that I only reserved 1 day before and a different guy literally said O well. And I didn't remember why I refused to go that location until this happened again. But that gentlemen definitely restored faith.
Ariel P | Expérience généraleGreat staff. I even rented a truck here. Storage site was quick and easy. Kudos to their team.
Daniel K | Expérience généraleI am actually disappointed that I moved… I would have kept the unit, as I had for many years. At the least I had my son, Anthony Hruscik, opened a unit. Was very happy you could accommodate him. Thank you, Emeline Ramos
Emeline R | Expérience généraleI knew about UHaul truck and trailer rentals, but not their excellent storage options. I was so impressed with the cleanliness and excellent service. Also, reasonably priced!
Heidi B | Premières impressionsConditions at the facility were above expectations. Professional staff.
Norman A | Premières impressionsAmazing quality and service
Alessandro R | Expérience généraleThe representative was well knowledge and very helpful
Fay M | Premières impressionsI had a very hard time getting my belongings when I needed to close the unit. We are sr citizens and our children arranged for a pod. It took them each, me and my wife hours of negotiating because they claimed didn't trust our pod will be removed the same day. It took much negotiating
Mariano I | Expérience généraleThe staff was absolutely awesome!!
Mary M | Premières impressionsIm contacting a lawyer today
Kelly T | Expérience généraleIt was bizarre not speaking to anyone to do this deal - Not sure I like it that way - I also found out that t he unit I have may not be big enough
Rick Z | Online Move InThe roof was leaking and puddle water on the ground
Ethel F | Online Move InA little pricey
Robin L | Premières impressionsThey are all extremely helpful and courteous. I am very pleased. Thank you Johnny Lombardo
Johnny L | Premières impressionsExcelente 👌🏾👌🏾👌🏾
Ivonne H | Expérience généraleThe facility is well suited to needs. The staff is very helpful and friendly. Not any complaints at this point; I've been renting here for 6 or 7 years.
DAVE M | Expérience généraleThe staff were rude and of no help at all, particularly the pregnant women. I will never recommend this facility.
Vic H | Expérience généraleClose by. Needed for the time i had it.
thomas o | Expérience généraleGreat location and outstanding customer service
LEON W | Expérience généraleThe manager and front desk male associate are very rude. Their character, ora and disposition are very well out of line
ILDEFONSO O | Expérience généraleI visited 3 locations. This location excell all of the locations I had visited. Excellent customer service and convenient service. Thanks to the manager and staff. You have exceeded my expectations after the lousy experience in all of the dc locations. Keep up the good work.
Barbara C | Expérience généraleStaff was great. Floors clean. Bathrooms always clean.
Dolores K | Expérience généraleI got the service I was looking for at this location. Very helpful and management and staff was excellent.
Barbara C | Premières impressionsSome of the staff were friendly and helpful (Javon in particular was very nice), but many were consistently unresponsive and curt. The worst by far was Jamie Mapes who was absolutely awful during the recent flood at Middlehope facility. I called her number a half a dozen times and texted her - with ZERO reposes. Her staff tried to be helpful, but they had not been trained in what to say to customers and caused huge stress and miscommunication. Moreover, the UHaul policies regarding flood-damaged storage units is totally unacceptable - with UHaul staff telling customers "we threw away anything in your unit that was wet" and not giving clear advance notice of this action. I will never use UHaul again, for storage or trucks, and I will openly talk about the unfair and horrible customer service. We lost 40 % of our storage contents to flood and mold damage, and we were told that "maybe some items were thrown away" with no inventory or photos provided to us. It was a horrendous experience. On top of that, the mold that we found in our contents was much older than the recent flood event, which means that the flooding has been happening for months or even years, with NO notification to the customers.
Lisa C | Expérience généraleThe staff is friendly, but the general manager isn’t as friendly.
KAREN A | Expérience généraleThe manager was very rude and nasty! his name is Javon Drye. I paid for a storage unit 5X7 and they gave me was 4X5 I told him about it and he got angry and yelled at me in front of other customers! I just left.
Roger S | Expérience généraleVery pleasant experience using this location. Staff overall is very friendly and helpful. We moved to an area where we have enough storage in our rentals that we no longer needed the unit
ALYSON B | Expérience généraleHad a unit there fir almost 5 years. Never any issues at all!
Susanne S | Expérience généraleHas been nothing but helpful and accommodating everyone has always been extremely kind and respectful. I couldn't be happier with my experience so far and am very thankful to everyone at this company that I've had the pleasure of coming in contact with.
Serena P | Premières impressionsFacilities were immaculate and staff was outstanding. I would definitely use them again and recommend to others.
Franca A | Expérience généraleThe facility makes me feel secured storing my stuff. The staff is very friendly 95 % of the time.
SAMANTHA B | Expérience généraleThe staff and service was top tier.
George D | Premières impressions😀
Charrissiee W | Expérience généraleShould lower prices for people on a fixed income and should accept payment plans.
shalynda p | Expérience généraleMost of the time when I interacted with staff, the staff member was helpful. When I finally moved all of my belongings out during the week of May 23,2021, I experienced my first and only hiccup! Due to the fact I was paying for 2-different units and I emptied both out within a week of each other, a staff member erroneously confirmed my move-out for my 2nd unit albeit it was not for the correct unit… At the end, I'm grateful I wasn't charged additional fees and left U-Haul as a satisfied customer. Something to keep in my, there is NO pro-rating, so if a customer moves out & still has up to 29-days left in their unit, there is NO refund. Good to know.
Stephanie G | Expérience généraleThe manager here was consistently helpful from start to finish. I'm very pleased. I never had to worry about cleanliness in the units halls or even bathrooms. Please thank him for his continuous care! G
Gwen S | Expérience généraleThe hike in rental fees in the middle of the pandemic was very unwelcoming and financially burdensome, especially as it was announced with very short notice. In general, the storage was not as clean as it should have been, the moving carts and elevator always felt dirty and the space needed better ventilation.
Yoshihiro S | Expérience généraleThe staff was amazing and I couldn't have asked for better service. Highly recommend!!!
Franca A | Premières impressionsJuvon is the epitome of a TRUE Gentelman and professional. As an entrepreneur I know first hand just how hard in today's climate it is to find " true good help". Well, to define Juvon and his team of professionals is the best understatement of the century! Courtesy. Professional. Knowledgeable. (Are just the tip of the iceberg of a slew character traits that come to mind when thinking of Juvon and his team he's put together) I'll put it to your this way * I HAVE A LOCAL (Poughkeepsie) U-HAUL center and I travel almost 20-miles to a DIFFERENT County. Because THAT IS HOW MUCH I trust, respect, and believe in Juvon and his staff at U-haul of town of Newburgh/Marlborough. A HUGE THANK YOU TO JUVON AND HIS TEAM! (He now has a customer for life!) Signed, Mr. Andrew. E. Hughes, CSP. Platinum Auto Firm Owner/ Executive Manager 845-418-9490
Andrew H | Premières impressionsThe access did not work although I arrived to the Uhaul facility before 9pm with 2 full trucks and hired help to unload.
Lydia M | Online Move InAll staff were pleasant helpful and experienced
Christine G | Premières impressionsEverything was easy - and safe. However, there was mouse poop on several of our items in storage.
Brian M | Expérience généraleJavon was great--as all the staff has been over the years with me. Even checked on the security of my unit at the moment of re-upping as I haven'y been able to travel recently. Thank you Javon and all. Dave Mazzeo
DAVE M | Premières impressionsWhen I moved in seven years ago, I was relocating from SC to NY. My moving truck didn't come in till 2AM in the morning, after an hour on the phone with corporate office, the manager of the store came down and helped us out. I will never forget that!
JOANNE L | Expérience généraleThe online process was so simple and the price of the unit is so reasonable.
Gregory D | Online Move InI've been a customer at that location for most of the last ten years. The quality has gone downhill the entire time. Everything about uhaul has gone downhill. I have used trucks and containers at multiple locations and they have all regarded. Moving my belongings out was so that I could go to a competitor. The trucks list inaccurate dimensions regarding volume and when question the people renting you the truck they say they can't do anything. There is so much misrepresentation throughout their entire business that I will not use any of their services.
NICHOLAS H | Expérience généraleI had a most awesome experience with this facility and all the staff there, particularly Veda and Jay. Thee guys bent over backward to accomodate us, particularly after the 2020 pandemic hit which was a stressful time for us. I can't say enough good about them and how many times they were there for us. They should be commended and set as an example for all your facilities!~
Frank S | Expérience généraleOver a 3-yr rental experience at this location where not one payment was late (auto paid on credit card for 3 years), the cleanliness was ok. Security was not great since doors to storage were open during business hours and anybody can walk in without access card. Individual storage padlock was main security measure. Lighting was ok, not great in corners. Our unit suffered moisture intrusion once and several boxes were damaged. However my biggest complaint and the reason we canceled our contract and moved to a different facility after 3 years, was the contract update process. Started with a $130/month rate. Went up every year, with 60-day notice, but without any regard for long time customers who auto pay. However in December 2020 in the middle of a global pandemic, the rate went up from $150 to $160/month for the same unit. This happened with no written or email written notice. When I called to enquire UHaul corporate office pointed to the Newburgh location saying "they should have notified you" and Newburgh staff pointed to UHaul saying "rate increases are the location's decision." One manager said a notice had been sent, another said it did not matter if any rate increase notification was sent. The spirit of the contract with UHaul - that both parties need to agree to any rate changes in writing - was meaningless. As a customer if I decided not to make complete payments and reduced my payment by 25 %, there would be immediate consequences including the auction of my storage contents. The other party to the contract however, increased the rate by 25 % with no notice and there were no consequences. This is not how a contract works. I will do my best to write about this experience on every public forum. Feel free to contact me for details - gangusu@gmail.com
Bushra S | Expérience généraleA terrible experience, one I haven’t had in a while, very poor website, different stories from people, No knowledgeable people to get on the phone,
PAUL G | Premières impressionsWould recommend
Rudolph L | Online Move InVery happy 😃
Peter A | Expérience généraleYour staff are always cheerful, friendly, courteous & professional. I have had other services done i.e. hitch installed & have been with U-Haul for over 4 years.
James S | Premières impressionsRemoved items from storage unit due to continuous increase in price
Tim S | Expérience généraleOur storage unit was clean, dry and accessible. The staff were very helpful.
Robert O | Expérience généraleStaff very helpful and friendly
Dolores K | Premières impressionsThe gentleman onsite was pleasant and took his time to help me. Customer Service at its BEST !!!!
Carol M | Premières impressionsUpon arrival the young lady was very nice and helpful. She assign a unit handed me my papers work and off I went to check the space out. When I lift the gate the unit floor was dirty. Although disappointed, I went back to customer service desk but the young lady was already gone. I ask the young man for a broom and a pick up to sweep out the unit space, he was very confused why I would be ask6for a broom so I proceeded to explain my situation in hand. All in all the staff was very nice however I was disappointed that I had to arrive to clean up someone else mess.
Maria N | Premières impressionsMr Dry is very helpful and professional at all times he really goes above and beyond for his customers. I am very happy with his customer service. Thank you for making sure my belongings were safe. Mr Dry your the best!
Ebony M | Expérience généraleVery quick check-in and chrckout.
Carmela V | Premières impressionsStaff are very helpful, the building and storage unit are clean and very well kept.
Maria N | Premières impressionsIt's all about the people that work there. They are very courteous and knowledgeable. The place was very clean and well lit.
michael h | Expérience généraleWhile the facility hours are reasonable,my only suggestion would be to extend them a little longer in the beginning of each new season as people often need to make drop offs a little more frequently.
Raul P | Expérience généraleWe had our storage unit for about 4-5 months and everyone was pleasant in the office. from start to finish we did not have one complaint
Heather R | Expérience généraleVery easy process and staff was super friendly and very helpful. My overall experience was phenomenal
Tenisha B | Premières impressionsMy only disappointment was that I have to pay for the full month when I finished using the facility with basically a half month left! Feel you should have a prorated system in place to not charge customer the full month when they are done using the unit.
BRIAN M | Expérience généraleJavon was very polite and helpful.
Rosetta P | Premières impressionsWhen I left I had almost a ful month left and the rate wasn't prorated . so you not only got my money but are able to rent it again and get paid twice talk about price gouging. Will not rent there again and will not recommend it to anyone else.
Dottie H | Expérience généraleComputer systems are really slow and checkouts were always a bit long and tedious but otherwise no issues. Friendly staff and clean safe facility.
yochabel c | Expérience généraleI was a storage customer for way too long. At one point the door of my unit was broken (internal spring) and it was reported and not corrected for a lengthy time. When I brought the complaint forward a 2nd time it was actually corrected within 2-3 days but I had to be on hand with the unit to open it for repairs which was inconvenient but necessary. Overall experience with staff while I was a customer 4+ stars... recommended!
STEPHEN J | Expérience généraleStaff was very helpful
William D | Premières impressionsGOOD RIDDANCE! NEVER AGAIN will I use UHAUL for my storage needs. Your SOP & treatment during COVID-19 is an unacceptable embarrassment. AS the saying goes, people will SHOW YOU who they are BETTER THAN THEY CAN TELL YOU & boy did you show me. Thanks for the enlightening! Don't email me about this review, I won't change it nor will I change my position on utilizing you for storage again. You have lost a habitual storage renter. I'm glad I got my stuff out of there.
Willette C | Expérience généraleAwesome service overall
Yvette L | Expérience généraleFriendly. Helpful, Knowledgeable and Efficient! I thank you! Corinne
darene r | Premières impressionsThe team at this location went above and beyond to make our move easy.
Craig T | Premières impressionsThe lady that help me was excellent professional friendly
Myrna S | Premières impressionsI expected the check in process to be more seemless however I waited over 30 minutes because there was only one person working this day.
Jacqlene V | Premières impressionsGreat job and keep up the great work.
Taylor W | Premières impressionsI will definitely be returning to UHAUL. Service was absolutely wonderful!
Jessica C | Premières impressionsAlways very helpful staff. Facility is kept very clean. We would highly recommend this facility to anyone.
Gina B | Expérience généraleIf someone moves out early unit should be prorated
Maureen S | Expérience généraleVery friendly employees and are very knowledgeable about the services offered. I will use U-Haul again if I ever need for a truck or storage unit. Merci.
Raymond S | Expérience généraleUhaul as a company is good overall but the team that is hired to run the place really has bad customer service skills and is incompetent, I’ve worked with customer service my whole life.
Francia A | Expérience généraleThe staff is not service oriented, or efficient, rude, spiteful, they seem to thing that they can decide what rules apply at there will and abide by the contract the Manager is bad influence combative
Gerijo M | Expérience généraleNo comments at this time!!!!!
Ken T | Expérience généralePaid for my storage on Friday moved out on Sunday No REFUND told they do not pro rate....Attempted to rent a van to move out of rental unit. Price for vehicle rental in $100, $45 in New Windsor.
Randy S | Expérience généraleThank you. We felt secure leaving our belongings here.
JAMES S | Expérience généraleCustomer focused service
James H | Premières impressionsExcellent service, friendly staff and always clean I’m definitely recommended.
Alma C | Expérience généraleGreat to have a good place to store my fathers tools after he went to heaven. Made a arrangements to no longer need it . They were great a very helpful.
BOB M | Expérience généraleIt’s the only storage place that I’ve been to that did not raise rates to a ridiculous amount
GENISA D | Expérience généraleE
JAY C | Expérience généralepleasant to speak to the people that helped me and a very courteous.
John f | Premières impressionsMy feed back is my feed back i call it as i see it i would never rent and thing from this place again my first time experience and it wasn't a fun 1 at all the general manager has a attitude problem
Andrea p | Expérience généraleThank you so much for being there in my time of need. Closest unit to Marlboro, convenient clean and friendly staff.
Gina M | Expérience généraleI went to the storage yesterday and I try to cancel it out and a guy said he can't give me my money back the general manager
Andrea p | Premières impressionsVery pleased with our experience however the only thing would be you use to provide mattress carts and no longer do.
Kenneth K | Expérience généraleVery professional group
ABEL Y | Premières impressionsKeep up the good work
Philip G | Expérience généraleGood service
Eddy F | Premières impressionsThe employee we worked with was very helpful and stayed late with us to explain the move in process!
lauren f | Premières impressionsThe staffing is always smiling and happy to help out I love it
Senatralee J | Expérience généraleVery good
Robert K | Premières impressionsMy son's 2 000 bed came out moldy. It did not go in that way; I am shocked and disgusted. I never expected to pay 65 per month and end up with moldy stores items.
Robin W | Expérience généraleSatisfied
TATIANA V | Expérience généraleMerci
Laura T | Expérience généraleI will never go through uhaul moving and storage again.
Frank C | Premières impressionsGreat customer service and communication throughout my process of renting U-Haul boxes. Accidentally left an item in one of the boxes and Mike contacted me immediately to return my item.
Kathryn M | Expérience généraleIt was a easy move. I just had trouble with the moving helpers they recomend. Bend over backwards movers never even showed up. I was changed for the service and took several days to be refunded .
Julianna G | Premières impressionsThe staff was truly supportive and adaptive as We were misinformed of certain information through the customer service line. They accommodated us to the best of their ability and it was appreciated.
deena h | Premières impressionsI was unable to get the unit I reserved on line and had to pay more for a unit that I didn’t want
Janay K | Premières impressionsIt was a good experience
Joseph C | Expérience généraleThe employees were very helpful and didn't hesitate to help.
Tyallen P | Expérience généraleProcess was quick and efficient. Staff was friendly and knowledgeable.
Andrew C | Premières impressionsCustomer service was exceptional!
rebbeca s | Expérience généraleVery helpful and friendly
Richard F | Premières impressionsExcellent customer service
brian g | Expérience généraleHad the storage unit for nearly 12 years, and watched the location grow & expand thru those years. Saw many staff come & go, but, without exception, they have ALWAYS been very courteous & professional
PETER S | Expérience généraleWas very satisfied with the service I received
Mary J | RéservationExcellent service
dorothy r | Expérience généraleGreat, friendly service.
Jeff A | RéservationThe entire process was easy, relaxed, (except the moving) and quite pleasant. I really couldn't ask for more as the staff is attentive, knowledgeable, helpful, and respectful. Thank you,
Allen H | RéservationGreat group of guys working this site! Thanks for the years of support!
Kenneth G | Expérience généraleVery clean facility. Helpful and accommodating staff. Great moving and storage services. An overall excellent experience.
MICHAEL C | Expérience généraleThe new young African American male manager is busy making out with his girlfriend in the back while customers in line wait for Anyone to show up at counter Saturday mornings & 24 hr access ceased.
DANIELLE M | Expérience généraleThe facility could use more lighting, I didn’t always feel comfortable going there at night but unfortunately that’s when my schedule would allow me to go.
Nicole C | Expérience généraleGreat facility and service.....
Philip G | RéservationGreat experience
Navienne D | Expérience généraleFirst two salesmen were young and not experienced. One was playing video games while I was there. When I returned trailer a different salesman was there and was great. Thomas Burgos. Smart and prompt.
JEANNE K | Expérience généraleThis was the best place for my stored goods. I was very satisfied, thanks !
Laura R | Expérience générale.
Janet C | Expérience généraleClean interior and efficient staff.
JOHN L | RéservationMy friend and I arrived about 4:00pm traveling from NYC with a load in a Uhaul 15' cargo truck. We got help signing in and started unloading. Closing time was 5:00 and there were more people to serve.
Darrell H | RéservationThe place was clean. But had a bad order. There were lots of noticeable roach bug all over, that is dirty. Needs to have exterminator come in and kill the roaches. Was really turned off by this.
Joanna R | Expérience généraleGreat staff members Very friendly
Leonardo R | Expérience généraleAll employees at this location are great.. went above and beyond my expectation.. will recommend to anyone needing storage and truck rental.. i will use again if the need arises..
Joe P | Expérience généraleI feel as if I was not giving a time for my unit and all my kids collectibles was giving away I was mistreated by the manager Tomas and threatened because I wanted to find out about my kids belonging
Nikesha P | Expérience généraleAttitude when I was leaving a piece of furniture broken for pick up. Instead of calmly stating I couldn't, she gave me a nasty attitude and told me she watched me on camera-little bit of a weird cmnt
Caitlin R | Expérience généraleProfessional and courteous customer service. The GM, Tomas, is especially a pleasure to deal with, I recommend this facility for anyone's moving/storage needs.
Alexander M | RéservationDEAR U-HAUL: THERE ARE NO COMMENTS BECAUSE THERE *WAS* NO RENTAL OF A STORAGE SPACE (FREE), DUE TO THE ERROR OF CHARGING ME BUT NOT ACTUALLY RECORDING SALE/RENTAL!! SO NO STORAGE WHERE YOU ARE N OW.
marianne o | RéservationThe Manager at this location has absolutely no customer service skill at all. He was very rude and returned my phone call only after I complained to corporate. I will never recommend this location.
JENNIFER M | Expérience généraleGreat service and I would defenitly do it again when I get the chance. Convienant and friendly and an understanding U-Haul team.
MARK C | Expérience généraleManagement lacks ability to do assignments.
Everton B | Expérience généraleStaff including Thomas. Mgr. and Angelina were pleasant and professional to work with. They have to have credit for doing an excellent job. Ange Carbone
Angelo C | Expérience généraleNew staff all the time ...when calling relayed to outside rep hard to get in touch with short of going to the site .
IAN R | Expérience généraleLoved it except the door was hard to open sometimes
Patricia F | Expérience généraleEveryone at the Newburgh / Middlehope U-haul Moving & Storage facility treated me like "Gold". Great customer service!! The facility was very clean and well maintained. Great staff!!
CHRIS D | Expérience générale