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Lila HirnerCustomer Reviews for U-Haul Moving & Storage of North Helena
Testimonials From Recent Customers
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When I searched the Uhaul website this store wasn't included in the available stores. It was a recommendation by another shop that got me there. Otherwise I would have driven over an hour just to pick up the trailer at another shop. This is unacceptable.
JOAN HAVENSGreat storage experience!
Lisa Zebrun-Gero | Expérience généraleFriendly and extra helpful staff!
Veon HatchBeing able to order it online was very convenient and helpful
Kimberly Jordan | Online Move InGreat staff and equipment.
Ben Bergstormthis place is all good
bruce baumgartOverall great experience. Streamlined check-in and check-out. Friendly customer service. Would recommend.
Patty RankinThank you Clay
DAVID SIMKINSClay does an amazing job:)
DAVID SIMKINSClay what is it is always a pleasure working with. highly knowledgeable, very professional.
Eddy BermudezClay the manager was excellent. He went above and beyond to deal with any issues. His staff was the same way. The facilities were excellent.
Timothy Mckeon | Expérience généraleThe Helena location is fine. The service was great. UHaul is an awful company for making me drive 3+ hours round trip to get a trailer that I reserved for Great Falls. UHaul's business practices are deceptive. Suck it, UHaul.
Leslie BoydMake sure the equipment is available on time.
Benjamin CiprianoThe staff is great! Helpful and fun!
DALE FETZ | Expérience généraleAucun
Douglas BawdenVery happy with the experience.
Phillip EnegelI had a wonderful experience the staff was wonderful and extremely knowledgeable and very helpful!
Payton NordahlVERY NICE
julie JohnsonEverything was great. No complaints.
brittney lopezFriendly. Fast
Kyle SmileyClay and his team always offer great customer service!
Dana CorsonThe rear tire had a gash in the sidewall that should have been noticed, when I picked the truck up it was covered in snow I feel it should have been cleaned off and ready. The truck was amazing and worked well. Thanks
jeff cechGreat customer service!
MONIQUE ENGLANDI did not catch his name, but the guy who helped me get hooked up was above and beyond helpful. Typically, I do not think that level of attentive service is available anymore. Did I mention how cold it was for this guy without gloves?
Donovan LucibelloVery professional. I also very much like the I security of the building. You feel the security as you enter with your vehicle. Merci.
richard robbins | Premières impressionscould stay open longer
Danielle Henderson | Premières impressionsMy last two weeks there the garage area was filthy! Black ash/charcoal stuff was everywhere, someone contact lenses, nails and screws and metal hardware all over the floor, it was just a mess. I was there at 7 a.m. and the first one there, so this had been left from the day before and the following day the mess was less but still there. The hall was pretty clean. The lighting is a bit freaky when you are alone in the back side hall. It flips off and you have to go out and move about to get the lights back on. Access is a definite issue for me, I was there at 6 a.m. and the garage did not open until someone was in the office at 7 a.m which made things harder. The sliding door appeared stuck open for three days. When I rented, I was told I could access anytime and instead I found out I could only access when the office was opened. However * see below*. Sunday I had to wait until the office opened to even get in my unit. I was there at 6 a.m. and then at 7 a.m. and still no access I came back at 9 and could finally get in. Using the garage is dicey. It is lick of the draw. I pulled up and some camping/moving van, which the next day I saw parked in the parking lot, sat in the garage for 4 and 1/2 hours or better. I got there at 1 it was there and came back at 5 and it was still there. Both garages had the same vehicles in them and the next morning that ash/charcoal stuff was everywhere. I will say prior to this one experience it was usually clean. My biggest issue was the rent increase and not able to access unit. * Seeing the sliding door wide open for three days was not the most comforting. It explains the access issue, if that is the case well done uhaul. Yes, inconvenient but shows they care and are aware there was a door issue and that they have an eye on people's property entrusted to them in the units. The staff is great. The check out guy was amazing. Very personable and eager to help. Clay waited on me several times and was awesome. The young gal when I first got the unit not so great. I saw the mouse bait box so I asked is there a mice infestation. The unit I had in Idaho while I was in college; had a mice infestation and I swore never again, so after seeing that box - I am going to ask and she got huffy and said "well this is montana". A simple no its a precaution would have been enough, did not need or appreciate the snark. Overall I think it is a great place to have a unit, it is a bit pricey, which is why I left, that and access. I needed to upgrade and the price I was paying for a 5x7, when I went somewhere else that I could access unit 6 a.m. - 10 p.m. and it is indoor climate controlled. Went into a 5x10 that is cheaper than the Uhaul 5x7. Suggestions I could give is add more garages on the end by the post office. That back hall is a ways away and it is creepy back there. Change access to the swipe card to get to use garage, instead of access garage and then swipe card, it would allow for access beyond the office hours.
Emylee Platt | Expérience généraleVery friendly and helpful. Thank you!
STEVEN ROBINSONOver priced
Rhonda Champagne | Expérience généraleThe drop off went well and was quick and accurate.
Sherrie RasmussenI was really impressed with how well my entire UHaul experience went. The drop off center was super helpful and nice.
Melissa MorrisStaff very helpful. Thank you.
Jay B Johnson | Premières impressionsThey went above and beyond to be sure I were satisfied.
MARIE PORTER | Premières impressionsWas all around good equipment and experience!
rick kreselClean climate controlled facility. Employees are very helpful and kind. The check in process was effortless. I highly recommend this facility
Lorri Weddle | Premières impressionsCostumer service agent was very helpful
PATRICIA JOAN VAUGHANExcellent service à la clientèle
dennis nylandIt was a nice clean place, the help was friendly.
Jeanne RohloffService is why I choose UHAUL
Mark SharkeyDavid was amazingly friendly, knew exactly what he was doing and answered all our questions!
Gretchen GeorgeMoving Help was a horrible experience, the Moving Help site/phone was even worse. U-Haul needs to provide better customer service when it comes to movers, and Movinghelp.com I will never use again.
Jean Marie LiscinskyJust wish I would of got some money back beings I did use the unit the whole month just 4days
Tyler Poland | Expérience généraleRent those plastic boxes which are handy. But they are not being cleaned out for the next renter.
Robert EvansEverything was good except when picking up the trailer the lights on it did not work and I could not pick up when planned. Had to return the next day which delayed our trip. U Haul installed the hitch. As it turned out there was a bad fuse and they replaced it and we were on our way. Other than this small mishap and the delay, renting from UHaul was a good experience. I will rent again from UHaul if necessary.
Kathleen JonesThe staff were helpful, courteous and really provided the best customer service imaginable!
Vickey SimonsonClay was wonderful to worn with. He set me up with the trailer I needed, got it hooked up, and even helped me fix a bad ground on my pigtail. Really appreciate the excellent customer service.
JAMES PETROVICHVery friendly staff
Jerrad ZitnikExcellent secure storage space.
Michael Varone | Expérience généraleThe payment system at checkout was very troublesome, needing to re-enter my full information 4 times because the rental system wouldn't process my card. But, the rental assistant was kind and professional the entire time, while I was more frustrated. At check-in, I was greeted warmly and treated very well. I feel like the level of professional service here is to notch. I would rent here and recommend this location without hesitation, again.
chris dorringtonStaff is very kind
sophia gomezThe man that checked us in was wonderful. He was welcoming and friendly and very helpful
Justin WilmothWe used our free 30 day storage unit that came with our one-way truck rental in Sept 2022 a whole year later (it was good for 2yrs) as a place to set items that are challenging to pack for transport in the moving truck. For 3 weeks leading up to our actual local move, we put things like artwork, lamps, faux flower arrangements, taxidermy, etc into it. A few days after our actual move day with our UHaul truck, we carefully moved those delicate items out of our storage unit and closed the "rental". Folks there were extremely helpful. We would recommend these nice indoor climate controlled storage units to anyone needing a clean, secure place to store their belongings.
Beth Williams | Expérience généraleStaff always helpful and personable. Thankyou
Diana Crants | Expérience généraleVery nice and helpful.
Rosie BednarczykSame as the pick up location all around professional, courteous, and very helpful.
Thomas SomervilleGreat storage. Right in the middle of town.
Nami Montana | Premières impressionsWhen u go asked what ur pay or try to pay they say it’s already paid and then come to find out it was never paid and u lose everything and very important documents for certificates of your kids yours baby pictures, baby books, everything
joanna West | Expérience généraleGreat location, easy to get to. Open on Sunday for drop offs. David was awesome.
Chuck McgurnGreat job. Very fast service and easy to work with. Merci!
daniel TrostThe associate immediately noticed the damaged area on the tow dolly pulling into the return area. And stated to me that this would be addressed prior to further rentals.
Jefforey KrattigerThis location failed to input the correct information for the vehicle that was being towed resulting in damage to my transmission.
Justin BowersClay is professional and a great communicator. Dave is extremely pleasant and happy to get the equipment hooked up or unhooked. Great team!
JAMES MARSHALDavid is always very helpful and great with customers.
Tim KoeshallGreat staff assistance
cathy ransier | Premières impressionsI really appreciate you guys! Thank you so much!
JOSHUA FLUEGAL | Expérience généraleThe gentleman who worked with us was the most helpful. He was great at his job, told good jokes, and checked back in to make sure everything was going smoothly. 10/10 would absolutely recommend based on his help and the cleanliness of the facility.
Danielle Pease | Premières impressionsThe staff here are above and beyond awesome, they listen well and address any issue immediately and with care! 10/10, so much better than NM.
CORY CORWIN | Expérience généraleStaff is very knowledgeable and helpful.
carolyn george | Premières impressionsLexi was very informative and helpful. Was quick to help with equipment returns and storage issues.
Jonathon Williams | Premières impressionsVery handy. Reasonably priced.
Danette Tenneson | Expérience généraleThe gentleman that helped me with the storage unit was very sweet and informative. Made me laugh and very friendly.
kelly sevilla | Premières impressionsThe storage units were excellent-clean, accessible, well-lit and secure. The manager was very helpful.
elizabeth kohlstaedt | Expérience généraleThe manager (Clay) at the Cedar Street location that I used was extremely kind to me and helped my family and I out at a time where we really needed it. The other staff were also very kind, friendly and very helpful. I have used U-Haul truck rentals as well as there storage units and was very happy with my experiences. I would highly recommend them to anyone looking good service and fairness in business. Thank you so much U-Haul staff for all that you did for my family and I! -Caleb Burk
CALEB BURK | Expérience généraleThis is a top quality facility!
Riley Tilleman | Expérience généraleI'm a returning customer I am that happy with there service . I am 150 percent happy and and troubles they were there to take care of it.
Dora Lucas | Premières impressionsGreat service .super clean.the carts they had were a life saver .I was under a time limit to move and using the carts to bring my belongings to my storage was easy like 123.ive never had a move go so smoothly.thanx guys
robert layne | Premières impressionsHelpful and friendly staff! It was really easy to reserve a rental online and it was ready when we moved here. Convenient facility with lots of room to maneuver trucks or trailers. Staff were responsive to our needs. I will definitely rent here again if we need storage!
Michelle Brown | Expérience généraleAlarm system went off even after we signed in sometimes there were others that I saw but not every time
Tammarra Singleton | Expérience généraleYour facility is very clean and neat and Clayton was very professional and helpful for my move-in. I will be doing business with you folks for quite some time thank you. And I will definitely recommend your facility to everybody that I know.
Zeke olson | Premières impressionsEverything went well. The staff was vey helpful.
Paul COOK | Premières impressionsMy belongings were I felt safe until it flooded I had some collector hot wheels I’ve had unopened for 40 years that were ruined and other boxes that were ruined the contents were ok after I dryer them Since that day have not heard a thing about my stuff other than that all was good
RICHARD ARMSTRONG | Expérience généraleHe was such a nice guy. I appreciate that kind of service.
Leonella Johnson | Premières impressionsFriendly knowledgeable staff, helpful in every way possible. I wish i could name the names of everyone who was helpful and pleasant but i cant. Let me just say every staff member interaction was great. Facility clean convenient. Would highly recommend
Debora Fergerson | Expérience généraleI worked with Clay initially to secure a self-storage unit. I then worked with Lexi in securing a unit upon my arrival to Montana. They are both very professional. My overall experience was positive. I would recommend the Cedar location to anyone looking for a self-storage unit. I promise, you won't be disappointed.
Barry Zabielinski | Premières impressionsThis facility is in a great central location, and was so easy to navigate. I needed it in a pinch, and was so pleased at how it worked out. The space is bright and clean and I appreciated the convenience and security!
Patricia Ceglio | Expérience généraleBetter than expected and will definitely use again should we need it.
David Hitt | Expérience généraleI've been renting trailers and trucks here for years, and recently a storage unit. The service equipment has always been top notch.
Scott Owen | Premières impressionsGreat place, very kind & helpful employees!
carlee haynes | Expérience généraleThank you so much
alecia crider | Premières impressionsClay was very helpful
mead- johnson | Premières impressionsAwesome customer service thank you so much
audry walker | Premières impressionsI wasn't able to get into my unit after I was told I could and that I would be able to get in until 10 pm did not happen I ended up sleeping in my car because no one would help me and the gm refused to answer the phone at 8pm to help us in the unit after I was lied to then also never got call or text foe help and I called customer service 800 number and she tried calling the gm he didn't answer for her either why do you have a manager who isn't managing YOUR STORE PROPERLY????? I DEMAND THIS RO BE FIXED SO TELL ME HOW YOUR COMPANY CAN MAKE UP FOR ME HAVING TO SLEEP IN MY CAR????
Susan Cox | Premières impressionsU-Haul helped me during a very difficult time in my life after my husband passed away and I had to sell my home of 26 years. Clay Edinger's professional and efficient service made storage of my household goods a painless process. I would highly recommend U-Haul to anyone! Thank you!!
Nikki DeWolf | Expérience généraleEveryone at the Helena facility's always very pleasant and helpful! Will definitelyuse them again!
JERRY HAAS | Expérience généraleVery friendly and helpful staff.
Bryan Merritt | Expérience généraleThe staff in the store(s) were excellent, the online help and the call center experience was very disappointing.
Mark ONeill | Premières impressionsNicest and most polite uhaul in the US. That's coming from an ex employee from Phoenix.
Shannon Devine | Premières impressionsPrice for storage is too much, highest price in Helena area. Moved to secured 24 hour facility for 90 versus uhauls 179,95 per month. Otherwise great !
Katrina Fisher | Expérience généraleGreat staff and a great storage facility. We moved out because we just did not have a good reason to keep it anymore.
Darin Armstrong | Expérience généraleThe North Helens Uhaul is very professional and very helpful to me. I love out of town but I only dealer with this Uhaul. They manager always knows my name when I walk in and seems to go the extra mile to help me with my Uhaul needs.
Darrel Johnson | Expérience généraleGreat experience staff always very helpful and friendly
Don Prater | Expérience généraleI’ve never met a more friendly, and professional team!
Jana Beals | Expérience généraleHave only used the facilities once, but for storing my electronic parts in I think this is going to be very nice. It allows me the ability to inventory my parts, indoors out of the weather.
toshiba global Commerce | Premières impressionsReally like the secure safe indoor storage easy access
RICHARD ARMSTRONG | Premières impressionsSuper friendly and accommodating staff. Wish I remembered names, but honestly I didn't have any issues with anyone at all. Everyone was super friendly and courteous each time I visited. Merci.
james worsech | Expérience généraleClay Edinger is extremely knowledgeable, helpful, and professional.
Nikki DeWolf | Premières impressionsU-Haul is the only place that I feel is secure for my belongings. The equipment is always clean and readily available. I have used both U-Haul facilities and will always use them. I recommend U-Haul for moving equipment or storage facility. I trust U-Haul, you should too! Thank you!!
vivian ruiz | Expérience généraleThe guy helped us and then some thank u u-haul
Amie Tedesco | Premières impressionsGreat service
Thomas Safford | Premières impressionsGreat helpful friendly staff! Thorough with explanations about entry, cards, locks and alarms. Very clean! Great pricing!
Lisa Zebrun-Gero | Premières impressionsAustin was phenomenal to deal with and the facility and security is excellent.
RYAN BROCKLEBANK | Premières impressionsfriendly professional
CAROL SCHROEDER | Expérience généraleVery happy to have a nice place to store my belongings while waiting to close on a house.
Alison McCaull | Premières impressionsThe North Helens Uhaul is the only dealer I got to in Helena. Always very helpful.
Darrel Johnson | Expérience généraleExcellent service
COY ANDERSON | Premières impressionsVery fast service. Very much appreciated that after a long moving weekend.
Elise Whittle | Premières impressionskind knowledgeable friendly the best
CAROL SCHROEDER | Premières impressionsExcellent
Jeana Shchuchinov | Premières impressionsthey went above and beyond. they were all very nice and helpful.
mary steininger | Expérience généraleEveryone was very polite. They made the process quick and easy.
Bradford Martin | Premières impressionsAppreciate the controlled climate units and after hours availability
Mary L Kelley | Premières impressionsMy only complaint is that rent for units is not prorated. I paid for a full month, but I only used about a week of that time. I didn't realize this when we signed up for the unit and so it was a bit of a shock when I anticipated getting a couple hundred dollars back only to learn I wouldn't get any refund.
Pearl mell | Expérience généraleThe building and facilities were great and management and crew incredibly accommodating and easy to deal with
tracy lamb | Expérience généraleGreat staff and a great place to keep your things safe, clean, and secure. I really appreciated the ability to back my 26' truck inside to unload and load my belongings. Both times it was raining and I didn't have to worry about things getting wet. They also have plenty of carts to help you move move your things. The staff went above and beyond to help me when I needed it. Highly recommend this facility to store your things in an inside controlled environment.
Curtis Olson | Expérience généraleRecently moved to Montana and UHaul was the only storage facility that had available storage units. To our surprise, we found that this facility was the best all around. Very accommodating, professional and courteous. We were extremely pleased with this business. Thank you UHaul for being there for us in our time of need.
Jennifer Clark | Expérience généraleI I really I am pleased with the service of the representatives that took care of my needs for that day and previously in a professional, timely and efficiently..👍🏿 Thanks
Vincent George | Premières impressionsAlway have a pretty good experience with U-haul!
Keith Gracie | Premières impressionsWay to expensive.
ken coopersmith | Expérience généraleFriendly folks
MATTHEW DUNFEE | Premières impressionsClean, safe, storage facility. Having carts and drive-in is very helpful. Definitely recommend this facility.
Todd Turner | Expérience généraleMike is awesome. He's a keeper! Great customer service!
HOLLY ROE | Premières impressionsExcellent service à la clientèle. ⭐️⭐️⭐️⭐️⭐️
Donald Griffith | Premières impressionsVery easy to work with.
Jerry Lukkasson | Premières impressionsThe manager at this site has always been very helpful and freindly.
Darrel Johnson | Premières impressionsClay was extremely helpful….best service I ever had!!!!
Michael Duman | Premières impressionsThe location was amazing and the manager is a hunk. He was well attentive and I would do business in Helena again with this facility.
JONATHAN WOOD | Expérience généraleThey were awesome!!!!🌼
leslie martin | Premières impressionsI really appreciated this service.
Elliott Keck | Expérience généraleClean, accessible, and staff was very helpful and friendly. Merci.
Deborah Roudebush | Expérience généraleGreat helpful staff
Matt Cash | Premières impressionsStaff friendly and helpful
daniel warhank | Expérience généraleThis was the best facility I have rented at so far. The staff were great, helpful, and friendly, and I was never concerned about safety or security when getting into my unit. The location is ideal and they offer a broad range of tools for rent to help with moving, packing, and storage. Thank you so much!
Rowan van Brandt | Expérience généraleWe recently moved back to Helena MT from out of state. The transition was seamless from checking in our U~Haul Moving Truck to establishing a storage space for some of our belongings. Best storage facility in Helena MT! The staff were always friendly, knowledgeable, and efficient. The facility is well taken care of & sparkling clean! We would definitely recommend U~Haul Moving & Storage of North Helena.
Colleen Dever | Expérience généraleExcellent service, would highly recommend
dave langguth | Expérience généraleThe manager was simply amazing. The first person I felt with however was EXTREMELY rude. Next time if he is there I will definitely be taking my business elsewhere.
KAYLA PERL | Premières impressionsVery nice, friendly. Clean and easy.
dave langguth | Premières impressionsClean, friendly staff and the added bonus was we got 1 free month of storage because we rented a trailer from Uhaul.
Kathy Lavender | Expérience généraleWebsite is a bit tough navigating. Site did not tell me my storage unit was inside and I would have to cart my stuff to the unit. Not convenient for me. Had to cancel and use a different company. If the site had told me that it would be an inside unit and I would have to use a cart through a maze for storage. I would have never booked it online. Visiting with live people is always best.
Matt Schmidt | Online Move InWorker was very helpful and courteous. Facility clean and easy to access.
Todd Turner | Premières impressionsThe the guys were great very nice places
Michael Quinn | Premières impressionsService is trustworthy and always efficient. Wait times for pick-up/hook-up AND returns is particularly fast. Recent rental of 26 ft. truck for moving daughter, plus temporary storage is greatly appreciated.
D Brown | Premières impressionsGreat service, very friendly and made entire process very easy and fast.
MICHAEL BOWSHER | Premières impressionsExtremely friendly and helpful staff. This U-Haul facility has always been outstanding in customer service, I had a tow package installed on my Nissan Xterra, they were great. I have rented trucks, trailers and now a storage unit from this facility and they have been awesome. Thank-you.
Deborah Roudebush | Premières impressionsClay Edinger (mngr?) 1700 Cedar St Helena MT was outstanding , glad the art of customer service isn't lost , as good of service I've seen in a while . You better be paying him well because there will come a day a business owner uses your service and convinces him on a greener pasture elsewhere , great employee you have .
PAUL ORNELLAS | Premières impressionsGood service
ROSE MORRISON | Premières impressionsClay is great to do business with.
michelle sheiman | Premières impressionsMy reservation was lost twice and the auto-billing didn't start automatically requiring a couple of phone calls to resolve. That being said, staff is friendly and they fixed what seemed to be problems created by U-Haul's POS system promptly.
Michael Alvarez | Expérience généraleExcellent service
rolf schroeder | Premières impressionsClay and all the people on his staff were always courteous and helpful. During the ten months that we rented multiple units at the facility, even small issues (which rarely occurred) were remedied immediately. If we ever have need for climate-controlled storage in the future we would be very happy to use the facility again.
michael gartland | Expérience généraleGreat customer service! Friendly staff, all of them I met like 4 people all great people.
james worsech | Premières impressionsVery helpful & friendly staff
Robert Martin | Expérience généraleI thought your staff were professional and curtious i enjoyed the experience. I felt your employee was an asset to your company and should be rewarded for his dedication
james cooper | Premières impressionsClay is awesome to work with. He has provided multiple outdoor units for us on another project we are doing with no on site storage for material. Clay has been essential to helping us out and making sure U-Haul is meeting our storage needs.
Mike Tracy (PETRA) | Premières impressionsArrived at 8:00 pm to find that they had not opened my storage unit. Tracked down after hours person who did come and take off the lock so we could unload. Very inconvenient after 12 hours of driving Other than that satisfied
Cynthia Eccleston | Premières impressionsThank you Clay. Very helpful and good service. Russ Campbell
Russ Campbell | Premières impressionsAmazing experience. Very easy
Gregory Hughes | Premières impressionsThese guys are always good to deal with
Darrel Johnson | Expérience généraleFacility is new and already great. The staff cannot be any more helpful. This is the place to go in Helena.
JONATHAN ARENSMEYER | Premières impressionsClay Edinger explained everything to in complete detail. You need more employees like him.
DANNY JACQUEZ | Premières impressionsThe staff is very nice. They definitely made my move in easy and convenient. Merci.
Marcia Magnus | Premières impressionsClean place even under construction. Friendly people running the place and helpful to answer questions. A big thank you and will use the facility anytime the need arises.
micheal frazer | Premières impressions