Le service à la clientèle était génial.
Joseph LeeCustomer Reviews for U-Haul Moving & Storage of North Versailles
Testimonials From Recent Customers
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The service attendants were very friendly and the store was very clean. Iwas able to pick up a cargo van. It was very clean and ran nicely. Merci
Greg PricenerDidn't receive a receipt cause the printer didn't work . 2nd after leaving and loading the trailer find out all the park light didn't work so call service they came out didn't do they job said it was a fuse which it wasn't and left. I tried to tell them it wasn't. Took the trailer back to u haul. They said it might be a fuse called my mechanic the guy was there who put the hitch on was there he forgot to hook the wires up or didn't no how so my mechanic wired it up correctly and took your guy to school. I should've been compensated 4 my time.you need contact my with some kind d of rebate b 4 I go to corporate.you have my # Mr. D Scales
damean scalesTruck was smoked in prior to us renting. Lighter left in side of door. I called in to report so we were not blamed. Employees and u haul cannot control that but other than that everything was as expected!
Raymond ZajicekGreat experience. Staff was very professional and friendly.
Denise RoccoThis was one of the best run businesses not just UHauls. The staff is so courteous and competent !!!
Mike StraubKeep doing what you do best great service
John DolenoZion was our attendant. What a great young man! Friendly and helpful. Hard to come by now days.
Raymond ZajicekI was pleasantly pleased with the service I received at the North Versailles UHaul location. The employees were very kind and answered all questions. I was very pleased with how smoothly the process went.
Elizabeth SporioExcellent service!! Carl was a great help! Personable and very efficient.
Ron LeithOver charged me said I traveled 61 miles when it was as 19total
Mark MellixThe only complaint I have is that I moved & cleaned out my storage on March 1 2024 because of some health problems and uhaul charged me the enter $117 I don't know why I had to pay anything despite what the contract says. I am a good loyal customer at least charge me for just the day that doesn't seem unreasonable. People should be given a grace period. Thank you Bridgette Batch
Bridgette Batch | Expérience généraleEverybody was kind and helpful
Brian BenoNeeded to move stuff out of a storage unit in a pinch and this location had the truck I needed available to get things done.
Danielle LasleyEverything was great! Customer service was amazing!
Michael LaRotondaNothing. My wife and I are very pleased with the service we received.
Keith SeeseService was great. Employees were great. Everything was quick and easy. We had been burned several years ago when we rented a car from Avis. So, we were apprehensive about renting a van from U-Haul. No worries!!!! U-Haul was a terrific experience.
Jeanne SHIELDSThis action is terrible. The employees are inept lazy slow and useless.
Dennis BartonVery helpful pleasant took the time thank you.
Mark NagyNorth Versailles location is awesome! Everyone, especially Michael, was so helpful
Renee DonnellyEverything ran very smoothly. Even helped us with a tie down for our load.
Laura BryanWindows were filthy and trash in the back. The shock needed help, felt i was riding a horse and the feul gage never moved even when i put $30 dollar of gas in it. When I told the gentlemen these issue, he ignore me.
Debra lowryStay in business
vantresco washingtonJordan was very helpful with getting my reservation taken care of. The app did not work for me. I downloaded my license hours before my appointment, but was asked to keep downloading once I was at the location for pickup. Also, I am self employed and was getting an error when I was asked to enter employment. This should be fixed because there are customers who are self employed or even retired and I'm not sure why an employer is even needed to rent a U-Haul. So app I would rate a 0 and not recommend, however the actual U-Haul representative were very helpful and friendly and I would recommend this location because of them.
Melissa NelsonThe truck smelled so bad like cigar that we had to ride with the windows open the whole time to avoid getting sick.
laurie HavrillaCarl was very friendly and explained clearly when/how to use the vehicle.
Christina KeenerHad a misunderstanding with rep., Gas mileage was not displayed Clearly. UHAUL CHARGE ME $10 EXTRA AFTER I STOPPED AT GAS STATION NEXT DOOR TO UHAUL RENTAL.!!! WOW..
IDA SCHOFIELD | Premières impressionsAll good
John DolenoEverything was great. But I was a little confused about the proper way to return the van after hours.
Charlene RevisEVERYONE AT THIS LOCATION IS PROFESSIONAL AND FRIENDLY. JANICE NEWELL'S STORE GOES ABOVE AND BEYOND FOR CUSTOMER SATISFACTION.
PAMELA THOMASThe staff is very Professional, polite and very acknowledge their customers with outstanding performance. Highly recommend
Angela Kirk | Premières impressionsOnly thing I didn't like is that you got to buy a proprietary lock from them regular padlock won't fit
sabrina conrad | Premières impressionsI never signed any paperwork or entered the unit or the office, but they decided that I was responsible for someone else's unit and to this day will not stop harassing me about it. I requested a year ago to get phone calls pulled to resolve prove to them that someone else was responsible for the unit, and they ignored the request and simply continued to harass me for money for someone else's belongings! Horrible place employing horrible people who have no interest in doing their jobs correctly. I will never use U-Haul again.
casandra snyder | Expérience généraleWas charged for Gas ! Did a 20 mile round trip … basically accused of syphoning gas . Told them I pumped 1,3 gallons before returning and would show them a transaction on my bank card. Didn't end well , would never use Uhaul again, would try another company next time .
Tom MazurAmazing staff !!! Great help and very friendly!! Would definitely recommend these units
PAULA DIONNE | Premières impressionsI have rented here twice and the people (Jordan today) have been very professional and friendly. 5 stars in every way.
doug farleyWe had a wonderful gentleman named Zion. Who was very helpful. The process was simple which is good considering how hectic moving is anyway. Even keeping the truck an extra day, we didn't have to go through everything again. Definitely use them again!
Sherri Bumbarger | Premières impressionsThe staff was very helpful andl curttous
james bane | Expérience généraleSuggest a more thorough review of equipment prior to rental. Such as documenting damage and checking tire air pressure. The tech thought the 6x12 trailer had load class C and had them at 50psi when it had D load class and should have been at 65psi. Most consumers may not know this. The tech should be the expert. Should have a manual lift available to lift the trailer on and off of vehicles. The 6x12 tongue weight is pretty heavy and may cause back injuries to employees and consumers. Or better yet, the trailers should come standard equipped with tongue jacks.
Charles FettingerToo many extra fees in top of all the charges.
Coleen AustinNothing to improve
MICHAEL NESTORThe 26 foot truck leaked and damaged multiple items including but not limited to an antique buffet and a collection of 80 vintage LP records. The staff at the North Versailles location were helpful with the rental and connecting the trailer to the truck but they failed to inform me of the possibility of leaks to the truck.
kirk swansonThere ended up being a mouse that died in our unit and I removed all of our things.
Kathryn WILLIAMS | Expérience généraleGreat atmosphere great employees great experience. Thank you UHaul
Brian HillNisha was extremely helpful and straight forward. I'd recommend her and the other gentleman who worked with her today. Both very helpful and made it all very smooth!
cody winkleThe ignition switch needs attention
Joe BruscoThey were smiley and just want to help once they hear the automatic door open, polite, funny. The manager who picked them up is smart. Family of diversity. Great location
Emran El DaourYou already #1
NICHOLAS ROSKYThe overall U Haul facility was very clean and the people were very professional. The supervisor was efficient, professional and polite. She was a delight to work with as well as her next her line, forgot her name. The only issue I had was that when we were loading the truck the cargo bay light was not working, as we were loading in the evening and could have used some light. I would use this facility again.
RICK TIMKOThe staff is very kind and will lead you in the right direction
Evelyn MooreNothing. The process could not have been easier. The people at the service desk were so pleasant and helpful.
Nancy BashThank you Carl for the prompt service getting me into the truck and getting me out when I brought the truck back !
Renee PettyThe check in staff was very professional and explained all. When I returned it was complete opposite. No one came outside and when I went in the girl said do you want a email receipt. I said yes she said it will be there in 5 minutes. I'm still waiting a day later. I always get the receipts when I rent so it's not a email issue. The attitude was more like she couldn't be bothered that I was there.
Lisa MorrowIt would be nice to be greeted with a smile and a friendly hello. Didn't happen there for me when both renting and returning. They weren't busy as I was the only one there. Might help to improve their business.
DEBORAH SALEThe customer service that I received was STELLAR. The young lady (who's the manager's daughter) was excellent in every way and so was the gentleman who assisted through the rental process. I believe his name is Zion. Kudos to them for making my moving experience pleasurable.
JAMES TAYLOREasy to reserve online and check in as well as ease of pickup at location.
Kevin timlinCustomer service was excellent. Elyjah was phenomenal! Will continue to go back to this location anytime I need a rental.
Sarah GordonOver charged. It was cheaper and had a better experience with my last U-Haul that was a bigger truck. Didn't charge me for the extra day I asked for so I got more fees.
Samantha JensenA very helpful young man checked us in.
Jean RepaFirst of all, Janiece? She is my spirit animal. Caring, sarcastic, helpful, knowledgeable... she's basically the main reason why this place is awesome. There are only 2 things that would make the place better. 1) a bright overhead light in each unit (the facility was safe and well lit, but my unit was in a dark spot and I prefer brighter light. 2) 24-hr access. I'm a night owl and I didn't like not being able to get in at night.
Matthew and Rebecca Mccracken | Expérience généraleVery pleased with the facility and would recommend it to everyone that I talk to.
Lori Werner | Online Move InFriendly and helpful staff
Tiffany Slepsky | Premières impressionsStaff was very unprofessional and records were not up to date. I kept receiving phone calls and emails for a storage unit I never moved into.
John Bishop | Expérience généraleCouldnt have been better
Ed Veres | Premières impressionsYour manager and your staff were so helpful and respectful I would definitely recommend you to others
vaughn holly | Expérience généraleThe manager is very cool
John Fisher | Premières impressionsEveryone was very helpful and polite. The rates were reasonable. The facility felt safe.
Denise Connor | Expérience généraleGreat Service at affordable prices.
Brenda Collins | Premières impressionsTanner was extremely helpful and friendly. He should get a raise
Dawn Ballheim | Expérience généraleWas forced to pay for a full month but was only in unit for 1 week into the month of service. Would not refund portion of rent for unused 3 weeks on the period. Also slow to unlock after late payments.
Jennifer Davis | Expérience généraleWe were in a pretty insane situation and needed a storage space immediately and your staff did everything they could to help me out they were very professional and very friendly extremely helpful I would definitely recommend to you guys to anybody
THOMAS ASHBAUGH | Expérience généraleEverybody that helped was very nice
Paula Crosby | Premières impressionsThey helped me and received Lot of Stress, THEY IMMEDIATELY FIXED MY PROBLEM THE Uhaul FACILCILITY IN WESTVIEW PARK DR. GAVE ME, WITHOUT PREJUDICE.
Marsha Hicks | Premières impressionsPrice kept changing to a higher place
Nayshell Sly | Expérience généraleNa
Keesha Lee | Expérience généraleEveryone always very pleasant at this location.
Aisha Thomas | Premières impressionsThe facility was safe and very clean. Every employee that I interacted with was very professional and friendly.
angela lucarelli | Expérience généraleThe storage facility located at the same place as the truck RENTAL is a change in this moving and truck RENTAL game. 🤓 I love it.
PAMELA THOMAS | Premières impressionsI am at thus facility so much; I feel like part of the team 🤓
PAMELA THOMAS | Expérience généraleJaneice was very polite and helpful.
Scott Lang | Expérience généraleThe staff was always extremely helpful and the facility is in perfect condition. I would definitely use this Uhaul storage location again (as needed). Thank you again!
Jason Shurgot | Expérience généraleThe best thing was when I got to my destination, the management here was amazing. Not to mention that they are continuing the same excellent customer service
AJB & L investments LLC | Premières impressionsI ran into a delay in traveling from New Mexico to Pittsburgh. I called U haul moving &storage of Versailles and they cleared the problem in Kentucky so we could proceed. VERY, very gracious and friendly in addition to knowledgeable.
diane gabriel | Premières impressionsFast, friendly and convenient also very clean. I rented a uhaul truck plus storage and got the first month rent on my storage for free
Charless Thompson | Premières impressionsService amical
Michael Queen | Premières impressionsThe online experience was poor I was charged for a storage room that I should of gotten for free and I was not told there was no overnight move it so I had to leave my belongings in the uhaul vehicle overnight and customer service agent were very unpleasant I received little to no help at my pick up location but the manager at my drop off location was a beautiful spirit she helped me tremendously at the north Versailles location she went above and beyond
Mechelle Holloman | Online Move InI am wondering if you offer any type of discount for educators or triple aaa?
Christopher Gretz | Online Move InNot 24 hour storage and overpriced.
EDDIE SCHOLL | Premières impressionsExcellent customer service
Charnedza Muhammad | Premières impressionsJaniece and her team are so amazing! They love helping you! Gonna miss the phenomenal service that we received! One of the best business experiences I have seen. Huge Kudos!!!!!
Watonya Tonkphontong | Expérience généraleThat location and staff was wonderful.
Craig Yuvan | Expérience généraleThe two young men working the office were exceptionally professional and kind. They were handling an issue with another customer with grace and patience and going above and beyond to resolve their issue while also setting up my storage rental. They were both terrific.
Heather Sutek | Premières impressionsThey staff was very pleasant and helpful it was a pleasure dealing with them
Mark Avery | Premières impressionsMy only complaint would be that it needs to be accessible after hours , and that the bathroom in the garage needs better maintenance. We would definitely use this storage again. Merci
james beard | Expérience généraleStaff was friendly and very helpful. Move in was very easy and convenient. Totally pleased with the facility.
Ronald Debellis | Premières impressionsJaniece the mgr went above & beyond to get me a large enough unit for an unexpected emergency situation. They had to open up a part of the facility that wasn't available yet. This saved me much stress. Had several other unfortunate circumstances that the staff {Mike} helped me with. They even helped me find movers to unload the 20' truck. Can't thank them enough for getting me out of an awful situation.
Linda Richards | Premières impressionsMs.Janice was amazing 🤩
SHAREE HEW-WING | Premières impressionsHad problems with first time trying to get in. Hours too restrictive for moving in from a distance.
Linda Richards | Premières impressions