I had an unfortunate job loss after renting a unit and I was extremely behind on payments. Everyone at this uhaul was extremely accommodating and friendly throughout the entire thing. They even allowed me to go ahead and retrieve everything for a lump some of money. I’m very grateful for how the staff here treated me especially as I felt bad about being behind on payments and anticipated the worst from them but they made me feel much better by reassuring me that the effort to make it right was good enough. Thank you to this team I will recommend you guys
tyler c | Overall ExperienceSelf Storage Units in North Versailles, PA, 15137
U-Haul Moving & Storage of North Versailles
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- 4,5 - Cote moyenne des clients
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This was my first time being there. Although the initial instructions sounded easy, it proved to be more difficult than I assumed. The first issue was when I arrived to unload my truck, there was no open bays thanks to someone in a small van using a bay intended for the larger trucks. This person should have been instructed to move to the smaller bay. After waiting 15 minutes for a bay to open, I said screw it and just started unloading right there in the lot. Then when we finally found the unit, which proved very difficult for the map was difficult to follow and we got lost walking around, we get to the bay only to find it has peoples belongs still in it. An employee eventually came around and proceeded to get us a different unit. Arriving there I assumed we'd been there maybe 5 minutes, but it took 35 thanks to these issues.
ROBERT K | First ImpressionsGM Michael was great
Mike C | First ImpressionsWhen I arrived at the facility, my alarm deactivation code did not work. Upon talking to the employees, they were not able to fix it and furthermore I discovered that the alarm for the particular unit I was renting was non-operational. It is now been several days and the alarm is still not operating. I feel like this is extremely important and a responsibility that the facility should take very seriously.
Robert D | Online Move InHighly recommend this facility for all you Uhaul needs ( truck rental, and storage . #1 customer service .
Brendon B | Overall ExperienceThe young man that helped me was very kind, thoughtful and patient! He personally walked me through the process. He also mentioned how easy it is to rent vehicles for moving purposes.
Desiree J | Online Move InThe employee wasnt going to allow a mover to use the bathroom until I the customer spoke up
Sharon B | First ImpressionsHighly recommend this Facility. Whether your renting a truck or need storage thus location is first class. Friendly staff. Clean facility inside and out. My first choice.
Brendon B | First ImpressionsThe staff at this location is exceptionally kind and always helpful. They were always cheerful and seemed to enjoy their job. No matter which employee I came in contact with they were very polite and they treat you as a person not just a number or sale to get. The storage areas are well lit, easily accessible, and clean. I had no worries of storing items of value as they offer insurance (for particular situations) and a secured with a security system.
Shelby R | Overall ExperienceThe gentleman was very helpful getting me a smaller unit near my larger one. He also told me where to leave items that we no longer wanted to keep in storage.
Amy L | First ImpressionsThe time closes new to be changed
Dexter P | First ImpressionsNone
William P | Overall Experience$75 for a 5x5 space is expensive
Kenneth S | Overall ExperienceThe people that work there are always so nice,and caring.
Donna S | First ImpressionsI only your storage unit for 4 months but the staff was always there to help when I needed them and the facility itself was always clean and well maintained
THADDEUS B | Overall ExperienceThe GM at this Location is a customer service expert. Michael Richards answered all my questions and concerns . This facility is great very clean and friendly staff. Highly recommend this facility for truck and storage rentals.
Norma X | First Impressions