Customer service great. Equipments easy to use and move boxes.
JOSE M | Online Move InCustomer Reviews for U-Haul Moving & Storage of Oakland Coliseum
Testimonials From Recent Customers
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Darryl and the staff were awesome
Peter RRay or the gentlemen that’s there in the evenings is great he is helpful and has good customer service skills
shekinah BVery helpful employees. Quick service. Convenient location. Shout out to Paulette and Ryan for the amazing return service. Both wer friendly, fast, and courteous. Not sure the name of the associate who helped me when I picked up the vehicle but he was great, too! Merci.
Amy WNothing. You went above and beyond the norm. Laron provided an amazing customer service interaction. Thank you !!
Ryan OVery professional
Jose FI want to specifically state that Leron(e) (spelling?) the manager on that day and his entire team went above and beyond and were absolutely amazing. I was very much wanting to tip them for the steps that they took to help finish my move. One thing, not sure what your standards are for a unit being ready, but there were a lot of rat poison traps in the unit that was offered to us. I understand that it was very last minute and again so grateful for the amazing extra steps that the team took however, I don't know how someone else might feel opening up their storage unit to find a lot of rat poison in it. Overall, though I recommend U-Haul and U-Haul storage to anybody who is moving or needs a place to keep extra things.
Krystal B | Online Move InRon was so helpful and made the process easy!
Olivia PI had such great customer service, especially from Laron. He was so kind and friendly with a great sense of humor, I really enjoyed his fun energy and great customer service, I had a really positive experience here.
Cherokee WI appreciate the staff and their professionalism especially Laron. He has always been concerned, professional and conscientious. I appreciate his personality and support. All of the staff and professionals and respectful.
Joyce HRon was really helpful, professional, and friendly at checkout. Will definitely recommend this uhaul location to others
Andres ALaRon has excellent customer service!
Leana BA friend suggested this facility b/c of the EXCEPTIONAL CUSTOMER SERVICE !
BETTE J | Premières impressionsIt was a great experience. The location was nice and they had a large selection of vehicles. Most of them were new. Laron helped me for the pickup and drop off. He was quick and explained everything to me. He also checked to make sure I did not need anything else before I left. The drop off was quick and easy as well, even with the rain.
Dwayne JRon was great. You can hire more individuals whom take their jobs as serious as he does. An awesome guy.
Earnest SNo word for improvement. Everyone is very kind and nice understanding and quick to serve. The.Laron it's doing very good job I repent him five stars. Everyone in the building deserves five stars.
Viney CThank you, great experience overall!
Thomas GRon was great upon returning the truck he got me in and out as fast as possible would definitely use this location again
SONEPASEUT LRon was very helpful
George WRon was a big help again.
Clint IMake sure that the lights and everything is up to date when I got my truck I checked the lights and one head light wasn't working so they had to return that truck and offer me another one.
Monique CEveryone was very nice.
David Gpick up scheduling was disorganized.
Michele FThis Is The Best U-Haul On Oakland,Ca. I'm A Small Bussiness Owner From West Oakland,Ca. I Drive In The Opposite Direction Just To this Location For The Great Service. Not Only Great Customer Service. Tip Top Brand New Fleet. This One I Rented Today Only Had 79Miles On It.. That's What We Call Around Here. New New.. Thanks Calvin And The Crew. Always Get Me In And Out. See Yall In Two Weeks..
Tywain WI just want to say thank you for renting at this U-Haul storage and I hope I could rent this place again. I'm giving a 5 star on the review. Thank you so much!
Jim R | Expérience généraleGood service
Jose AFriendly ness 0
BINOD MHad a broken tire tie down strap Rob replaced it and got me on my way quickly.
Neville MToo many illegals hanging around asking for work.
Jeremy BLaurant was EXCELLENT! He was very helpful and pleasant I rate him 100 %
HOLLIE HAll the staff here are very helpful and have great customer service
Danielle KThe place was very well maintained clean, understanding, and gentle. I've been at the storage bin for over five years now and I won't be going anywhere until I move to Michigan in June very nice place.
Viney CGreat staff, thank you for everything team Oakland U-Haul!!
Rodney ERob who checked me out of my uhaul was very helpful. There was a lot of ppl and folks started to assist in the process. But I think there needs to be 2 ppl for every part of the process. One person cannot so it all.
Darlene CWe had a seamless experience with UHaul Oakland. Everyone was attentive, efficient, and friendly, especially Ana and Ron. Thanks for your help!
CLIFFORD LThis experience was completely different from every other location around the area I have rented from. We rent trucks for catering events so it is a common occurance. This location wanted the card I used to secure the rental in person. Never been asked this before as I commonly rent the trucks and have staff go pick them up. They didnt want to give the truck to my employee even though I had registered him as a driver. The truck had garbage in it. The truck had less than 3/8th of a tank of gas but we were told that we needed to refill to a half tank which was ridiculous. Also the front, passenger side, tire was 30lbs lower than the other 4 so not exactly safe. I have a picture showing the gas level and tire pressure that my employee sent me right after he picked the truck up if you would like to see the proof. Just overall a bad experience, and I will not be renting from this location anymore.
Oscar LLaron was extremely helpful despite my arriving shortly before the office closed. He went out of his way to make sure I was taken care of on short notice, and told me if things didn't work out with my storage unit size to come back in and he'd help me figure out next steps. Really appreciate his kindness and will for sure be recommending this location.
Thomas GExcellent job by Gabe, great communication and very helpful
Alan FJust wanted to say that Don was as easy to work with as the last time I was here. Great service
Clint IAfter hours return was super helpful
David RThe U-Haul staff were all friendly and helpful every time I needed to communicate with them. The only negative point I have is that my locker was broken into sometime between 24 Feb and 16 March by someone who cut the U-HAUL lock that was securing the door. I lost a queen mattress and many personal items that I was storing for friends who shared an apartment with me. I did turn in to the manager evidence that was dumped into my locker that may identify the person(s) that stole the items. Fortunately, I did take out insurance when I rented the locker.
Paul J | Expérience généraleI reserves a furniture dolly but was informed upon arrive none were available. Ron was my check in attendant and was efficient and friendly.
Britt AThe staff is exceptionally professional, welcoming, and knowledgeable
Margena W | Expérience généraleNeed more employee to check in the trucks
Robert DRoy was a big help and the lady he had with her I forgot her name think Cynthia he know thought very nice a great costumer service
JOHNNIE GAdd more staff. Laron is an incredibly hard worker and although he managed everything seamlessly he could use a hand. Promote him please. Such a helpful guy
khadijah KSelected "average" as there is no option for "not applicable" available. It was dropped off after hours
ENRIQUE WThe staff were helpful and welcoming. Shout out to Ron in Oakland, he's the man. Made my return super easy and fast and helped me out with directions to get to my new place.
Zane WGreat customer service all around. Thanks!
Zhenya Bcheck in process was very slow and unorganized. no direction on how to check fuel. fuel was over reported and filled back up to MORE than the level I left with and still got charged more. bad experience over all.
CURT CI reserved online and was greeted by Errin at the counter. She brought a truck forth that she stated had bad tire pressure so she took it back to be restocked. I would ask why she didn't notice before bringing it to the front? So she calls to the back for another truck and Ron brought forth another truck. This truck had no license plate and when I asked why it had no plate Ron told me the plate had been stolen off of the truck. I informed him I was using the truck for a church event and that was unacceptable. He stated that he could tape it on and I refused. I asked if I could have another truck and he instantly became hostile in nature. Telling me that its none of my business and to just take the truck. I went inside and addressed Errin. She was rude and raised her voice. She stated that it was not their responsibility to check the plates on the truck before bringing them forth and that its the responsibility of the attendant who receives the truck upon return. I challenged her and stated that's incorrect and it should be examined before releasing the truck to the renter. I grabbed the business card of Calvin Fritz and dialed him. I explained the situation to him and he apologized. While I was on the phone with him, Erinn and Ron were still being rude and disrespectful. It was not the experience I cared to have and I honestly dont care to ever rent from there again but I hate taking business away from our black businesses as a result of bad service. That's why Oakland doesn't have a WalMart or any type of sports teams now. We must be excellent in all of our pursuits and Erinn and Ron were not.
Stephisha YThe people who work there really make the difference. I was greeted immediately when I entered the store. The woman who rented the van was fantastic. When I got outside, another gentleman asked if I needed any help. Then when I returned the vehicle, I was greeted like a long lost friend. Its the employees who make this location so great.
Carole WGreat customer service and no hassle all staff was very helpful.
Tameca BThe gentleman that helped me when I arrived was very helpful and welcoming.
olabayo T | Online Move InPrompt and efficiency
kevin rNo miles change
George PRon was the best!
Lindsay V | Premières impressionsLargan (sorry I may have mangled his name, young black man) was amazing in his service. I've not had great service there 10 years ago (I'm a storage customer have been for decades). But this young man was great. As was Jewmarcus who helped me in returning my truck. Very happy with the current workers there. Also the manager, I think I dealt with when I reserved this and he was also great.
kris wThere was a bit of a wait, despite making an online reservation. But once I was being helped, service was great and then experience highly satisfactory.
Michael MGreat staff
Sharon B | Expérience généraleWait times are becoming much less, It is a pleasure now, I used to dread renting from u haul because it took so long to rent anything, after all who is renting, what to rent, and a payment, boom all done. Much better now. But there is always room for improvement.
Jon SThe truck we rented was extremely raggedy and not maintained at all
MAYA NReally appreciate visiting this Uhaul service location. Appreciate the prompt and efficient service. Glad to meet Laron, keep up the good work!
Jayson DVery friendly and professional folks here.
Daniel FEveryone at this location was exceptionally nice and helpful.
Alea WCalvin and Ron helped me out today. They were both friendly and attentive. I was in and out of the store in 5 minutes. Always a pleasure doing business with uhaul
Sylvester SI asked for and was charged for 10 furniture pads. I never got the pads. After returning the trailer in Salem I received a call saying I had not returned the pads. I then called back and was routed to the after hours number. I was told the charge for the pads would be reversed.
Roger Areally nice people, solve doubts and fast service
Gabriel ZAccess convenient was a no coz on 2/18/24 Sunday it says access 5am-10pm but when we arrived at 7pm the gate wasn't opening when I did my check in and online and phone people couldn't help to explain why or how. Staff at facility was excellent but chat and phone people need more training coz they don't know the facility info and how to help in that sense. But everything else was fine.
ANNE M | Premières impressionsNothing, everyone is so professional and very helpful along with very quick check in and out service
ruby bMy move out date was 1/26.
Maria L | Expérience généraleThe facilities were good. I only wish that the interior of the the storage space had better lighting. The staff were friendly and helpful.
Sidney R | Expérience généraleThe online process was confusing and difficult. It assigned me a unit that was so far from any door and I am disabled. Thankfully when I spoke to Laron in the office he was patient and understanding. He was able to transfer me to a more accessible unit quickly and overall was just so helpful! He then arranged for another staff member to walk me to my unit so I would know exactly how to get there. His actions and help definitely made up for how difficult the online process was.
Nia T | Online Move InRon was great!
Colin M | Online Move InYes yes yes yesssss this is a very good place to store belongings. The alarm went off why ? I don't know, when I opened my storage unit and someone came out immediately to investigate. I told him it was me. I don't know why it keeps going off but very helpful and friendly all the time. Sometimes long wait in line but always cordial and helpful.
ELIZABETH L | Expérience généraleMy unit got broken into and items were stolen. Just because I don't have insurance doesn't mean I don't want to know if they found out who did it. The manager assured me she would give me a call once they reviewed the footage. Nothing, which led me to why I moved out. Also during move out there was water damage to my stuff I had to throw away photo albums and clothes due to its damage. We informed the office and they said if I think there was a flood a while back. Never once apologized for not calling once again when there was an issue. Terrible service and facility, been a customer for over 10years and this is how we were treated. So happy to move out!
MARISSA A | Expérience généraleAll staff were courteous and helpful. I mos def will recommend
Muslimah M | Expérience généraleThe copy on the website said there would be a lock in the storage unit, waiting for me. There wasn't. I had to go back to the office to get one. But most unbelievably, which ruined my moving plans for the day (and the next day), the facility closed at 7pm even though the website said there would be storage access until 10pm. I arrived ten minutes before 7pm only to be told I couldn't load anything into the unit.
Matthew S | Online Move InEverything was good, clean and quite all my needs was met
nicole a | Premières impressionsHospital Clean.
DONALD C | Expérience généraleWorst nosing experience of my life truly.
Tomas M | Expérience généraleAuction my stuff
Zaviar F | Expérience généraleStorage unit is too small and I feel very mislead. Will not recommend it to anyone.
Ropesha T | Premières impressionsLove the worker's very friendly 🫶🏾🤎🖤✊🏾
regina d | Expérience généraleThis was the cleanest and nicest facility and staff and Management with Shavana, Mgr. Impressed with the service, orderly store and grounds. And helpfulness, even the vehicle service technicians would say "hello" and or ask if we needed help every time we can near the front door. Great group! Thank you!
Amos W | Expérience généraleCalvin Fritz and a pretty lady, I can’t remember her name right now, they were very helpful and went above and beyond to provide excellent service… thank you
Charles H | Premières impressionsWebsite was easy to navigate. I always receive great customer service from the onsite team!
Carla J | Online Move InStaff was very helpful and kind.
Myisha M | Expérience généraleI found both the staff and facility very professional. I would like to focus on the lady who originally helped me. Her name was Shivawn. She e the overall experience wonderful and went out of her way to see that t needs were met. Clone her! This was the best storage experience I've have had.
Clayburne C | Expérience généraleThey made my move easy.
michele b | Premières impressionsThe access hours I were shown on the website were 5am to 10pm Monday through Sunday. This was also on the paper I was given when I did my move in at the counter. No other times had been communicated to me I had rented and truck as well and was bringing my last load to the storage unit to finish out the move and was going to return the truck immediately after. We arrived at 8:15pm and the storage unit was already closed for the night with the shutter over the door. Because of this I had to scramble to find a place to store the full truck and extend my rental to finish the next day, as well as drive extra miles for the wasted trip. This resulted in me having to pay more for my truck rental than I would have otherwise
Madelyn T | Premières impressionsYes, the staff were very helpful and friendly, making me feel like no one else was more important at that moment.
Paul J | Premières impressionsNice customer service. Very customer service oriented. Kudos for that. That's a first in a long time here in Oakland. Took care and time to help me. Didn't have the free lock so substituted another one. Took me to my locker. Took time to show me how to get there. The manager was very friendly. Great lady for the position. She likes what she does. The place was clean. I felt safe. My what I thought was a small unit had plenty of space for what I needed.
Elizabeth L | Online Move InI had the manager, Calvin, assist me with both a truck and a storage unit. He was incredibly patient, professional and was able to make things smooth. Even when I came back to close out, he had a line and was able to take care of it quick and easy. He made it such an easy experience that if I need the service again, I'll be sure to search him out. Very impressive.
stephanie m | Expérience généraleThe hours are wrong. Usually 7am - 7pm. Not 5am - 10 pm as it says on the website. I didn't see these new hours posted anywhere. It was frustrating because I rented a truck and got here only to be told I had to come back the next day. Waste of time and money. Don't come here.
Dimitrios C | Expérience généraleShe was very nice and friendly helped me with everything and was very kind to my son as well .
KIRA M | Premières impressionsShivawn was OUT-FRIGGIN-STANDING!!! She is a real people person who can put out a FIRE and disappear the SMOKE!!! If you know what I mean!!! She is the epitome of customer service.
Marcus L | Premières impressionsThe best deal/ first month free
darin h | Expérience généraleOn the U-Haul website, app, and maps said this location was open until ten, when it actually closes at 7pm. Every time I called no one ever called me back. Any time I tried talking to staff it took over a half an hour in line. The bathrooms had missing faucets and messy.
Olivia P | Expérience généraleThis storage unit was given to me for one night, in mid-July, to store my belongings because the Ubox people failed to fulfill their contract for the umpteenth time and I was left stranded without access to my box once again. I told Uhaul Oakland I was done with the storage unit the next day. I went online to "move out" of the storage unit. Since then I have received numerous emails from Uhaul Oakland telling me my rent is due. Uhaul Oakland has been by far the most disorganized and disappointing organization I have ever worked with. To add to the whole experience, many of the workers think that customer service means gaslighting and combativeness. I decline to "resolve any disputes" any longer; in my experience with them, nothing ever gets resolved.
Windy J | Expérience généraleEveryone was very helpful from the beginning to the end
karen v | Premières impressionsStorage is well lit and secured but hav and the 15ft truck does not fit, you have to walk really far to get to the unit no other entrance for it, the reason why i cancelled my unit, some of the stuff are friendly i forgot to ask they guys name but other staff in tje front desk does not have a pleasing personality.
jonathan j | Expérience généraleThe manager who was helping me check-in for my move-in on Thursday 8/24 at around 6:30 was very sweet and helpful!!! Because of her I'll definitely keep coming to this location and recommending it to my friends!
Martha D | Premières impressionsThe experience was excellent and easy access
JAMILAH D | Premières impressionsStaff members are very helpful, but not friendly.
JAIME L | Expérience généraleI was lord to about how much it w as to rent a uhaul and I didn’t get the proper money back
Eboni H | Expérience généraleThis is the review I left on Yelp and Google reviews if anyone cares I would warn anyone before choosing this U-Haul location (or any U-Haul). The service is horrible. They have a young man working there who doesn't care about helping people. He was supposed to walk and show me my unit - we couldn't find it and then he ends up walking away and scrolling on his phone. Seriously ??? I finally found a unit, moved in. And, when it was time to move out, I did so. I confirmed my move out in person, got a receipt and returned my key. But I was charged for an additional month!! I noticed they hadn't "moved" me out in their records. I called the main U-Haul line and this Oakland line. I called 5 times!!! The service was horrendous - people hung up on me, people said they'd call me back, people said they couldn't help. Like what?! Then I had to DRIVE all the way back to this Oakland location (mind you, I've moved out of the area) just to get my refund and be "moved" out in their records. And with no apology. Beware.
Shanelle C | Expérience généraleWill highly recommend
Jesus M | Premières impressionsExcellent service!!!
Joyce S | Premières impressionsSystem down. It took 5 units before they found an empty one. Given there was only one entrance, that was 40 minutes of walking I had to pay my labor extra for because the software could not identify empty units.
Shannon S | Expérience généraleThe young lady who helped me on the phone with this whole process (I think she said her name is Sherri Vaughan?) is among the best customer service people I've ever encountered, she is intelligent, friendly and conscientious. A true joy to interact with!
Narayan S | Premières impressionsYou’re stuff was great and I will let anyone know
MICHAEL J | Expérience généraleVery friendly people and Manager
Tejiro O | Premières impressionsOur experience was smooth and convenient mostly due to Alex. She was very knowledgeable of all the options that were available for our specific situation. She seemed to be the "Go-to" person for everyone at that location. Our truck was great and the storage unit was clean and secure. Our move went without a hitch!
Katherine K | Premières impressionsGood services very friendly staff
LECESTER K | Expérience généraleErrin and the crew are A 1.
DONALD C | Premières impressionsThe forklift operator leaves whenever he wants without notifying the office or customers who attempt to access their Uboxes. The office then shrugs their shoulders as if nothing can be done. This has been a pattern ever since I began using the Oakland center and will never go back there again.
Windy J | Premières impressionsThe staff is helpful and generous.
Brandon D | Expérience généraleThe Managers were both accommodating
Reginald F | Premières impressionsThe store manager was very nice, but the facility was understaffed and she was juggling way too much. The first person who helped me was cold and rude. The unit size I reserved was not available despite being reserved within the green range of dates where it's supposed to be guaranteed. The bathroom near the unit was completely flooded. The unit is difficult to load as there's no direct access, and the sliding access door closes too quickly to pick up items again after sliding the key card. Two of the garage doors for cars to load were not functional, adding even more distance to carry items to the unit. I waited about an hour just to get a key to a unit to move in.
Mackenzie N | Premières impressionsWe stood at the front desk for two hours after already reserving a unit online. Apparently somebody took our unit and we had to ad a yea time on a different location where we rented the U-Haul because they were taking so long. We saw many people come and go while we just stood there. We told them our information about six times. And after we finally got a unit it was a five min walk plus an elevator. We told them we had a lot of really heavy stuff and needed to be close. So we had to wait again and we got one close this time but after we paid n got the key, our ten by ten unit was actually very very small and not a ten by ten unit at all. So we weren't even able to put all of our stuff in there. It was absolutely horrible. Especially for our first experience there. 1/10.
Savanah S | Premières impressionsThe whole process went very smooth!
JORGE P | Premières impressionsI appreciate all the great customer service everyone from when I left Arizona to California made everything possible for my new Journey I think everyone at U-Haul
april V | Premières impressionsHours listed on the email were inaccurate it said 5am-10pm on my email for 8000 San Leandro st. Then I come and they say 7am-7pm I brought a 10' truck and the email for the unit I'm renting didn't notify me that the clearance to the tunnel was 7' Manager and workers were very helpful to clarify. But online/emails for 8000 San Leandro st. do not have accurate information.
Janine S | Online Move InAccess hours should go later, website and online needs to reflect location hours
Amanda D | Premières impressionsStaff was friendly and accommodating! I have and will continue to refer others
Betty P | Premières impressionsManager Calvin Fritz and staff were very kind, efficient and professional.
Herman H | Premières impressionsThe app, website, and two Uhaul employees told me the storage unit was accessible after office hours from 5 am to 10 pm every day. I drove all the way from Los Angeles to Oakland to find out that the storage unit was inaccessible and had to park my Uhaul overnight, stressed that it would be broken into. I decided to go with Public Storage since they have accurate storage hours.
Alyssa P | Online Move InAll the staff was very helpful and friendly. Calvin especially.
JAMES D | Premières impressionsVery helpful always felt safe
ANGELA F | Expérience généraleAshley was great
Tony R | Online Move InAll employees are professional and were very helpful. Merci.
Tiffani B | Premières impressionsI moved out of my storage months ago and the manager put a lock on my storage before I could remove the rest of the things that were in there out I went to the office 2 × 2 explain what was going on and the manager was never there I've also waited one day for an hour I told them That I was locked out and it seemed like no one cared
John S | Expérience généraleVery very good customer service
Larry G | Premières impressionsVery clean and well maintained facility.
John F | Expérience généraleThe gentleman that did our rental registration was great he was professional and very helpful. It wasn't until we had to deal with the associate name Ashley when we returned our equipment that we encountered poor service. Ashley was very unprofessional, rude, careless attitude, and a very bad representation of that establishment. I can only suggest some customer service training for Ashley and if she truly is a manager at that facility, then her negative behavior is a reflection of how she operates and represents the company. I strongly recommend a promotion to the gentleman who completed our rental registration his service to us was excellent.
George B | Expérience généraleProperty manager is running a long standing bait and switch scam. Rental contract states that storage access is 5am to 10pm. Office hours are 7am to 7pm. In reality the storage facility is only open during office hours. I asked several employees, and was told by all that the storage facility has never been open from 5am to 10pm, that it has always been 7am to 7pm, but the manager requires that they lie to customers until after they have rented a storage unit. There are also customer reviews on website going back over a year with same complaint. When I called customer support, they contacted the manager and he lied to them, saying that access hours had recently changed. I rented the unit only one day before. When I got into the unit the next day, I saw that the type of door that is on the storage facility can't be operated remotely by keypad, and can only be operated manually by employees during office hours, so there has never been a time that this facility could be accessed by renters from 5am to 10pm.
Joshua T | Online Move InOnly drawback is with my move, I needed storage and went to the closet storage and was charged for something that I couldn't understand. Something about a shorter distance. I actually drove further so, don't understand
Barry T | Premières impressionsThe gentleman that did our rental registration and storage purchase was EXCELLENT, very professional and HELPFUL when we picked up rental equipment. When we returned to storage we dealt with a store manager named Ashley she was very unprofessional, unpleasant, rude, and need to be trained in customer service.
George B | Premières impressionsVery clean facility and helpful staff. One complaint is an employee gave me incorrect information that cost us a lot of time and money; he said that the biggest truck we could rent to pull up to the loading dock was a 15' foot truck, so we rented that truck and had to make 2 trips. Turns out we could've done it with a 26' foot truck. Since we were paying professional movers to load and unload, this turned out to be a really expensive mistake.
Shannon S | Premières impressionsStaff would NEVER let me speak to kalvin the manager it was ALWAYS “ he just stepped out “
Diola L | Expérience généraleI believed I worked with an agent named Kenzie and he went above and beyond in getting me into a unit very close and convenient for my last minute needs. Outstanding service from this gentleman.
Kelly F | Online Move InThe staff were not friendly and unprofessional. They had private conversations around me, using profanity and making sexual jokes wit each other. Worked with no urgency and answered my questions with an attitude.
Nikki L | Expérience généraleCalvin and the other employees at U-Haul Moving & Storage Of Oakland Coliseum were extremely helpful, knowledgeable, and kind. They made my experience very easy and I can't thank them enough for their professionalism.
Phillip S | Online Move InStaff was great. Move out easy. Staff did an excellent job, very helpful.
GAIL H | Expérience généraleI have no complaints, the employees , the building was excellent. U- haul all the way !
Shannon A | Expérience généraleOnly issue I have is when I vacated the storage I was told by one clerk that my monthly payment would be pro-rated and I'd receive a refund for 1/2 a month. After I moved and went to the front desk to receive credit, I was told that they don't pro-rate and that I had no refund coming.
Tanya D | Expérience généraleBoth Managers, Mr. Fritz and Ashely (Assistant) exhibited great care, empathy, and professionalism toward me. They helped me resolve a critical issue gracefully and expeditiously. The Oakland, California (Sunshine Biscuits) location is the BEST. Merci!
KIM H | Premières impressionsThe manager very helpful
cassandra d | Premières impressionsMy Uhaul needed to get jumped twice The battery died and was Corroded I bought to many boxes and tried returning them and the manager was unwilling to take them back The employee and manager were eating McDonald's food while assisting me. The odometer didn't move in the Uhaul and they gave it to me without gas Very deceptive!
tish h | Premières impressionsMy customer representative was Knowledgeable, professional, friendly, orderly, welcoming. courteous, services oriented, customer service oriented, timely, and strength-based with staff.
KaSelah C | Premières impressionsThe staff there is great but the access hours didn’t match the hours online
JERRY N | Premières impressionsAccess hours could be better. Great service tho 👍🏽
juan r | Premières impressionsStaff was friendly but need to explain the sizes more accurately. Storage container was too small, too far in building but I did get an upgrade to the larger container of course paying more money. Overall experience was positive.
Sharon W | Premières impressionsFinding the storage was confusing even with a facility map, I had to ask an associate for help.
Ariana H | Online Move InMy brother has been apart of the company for over 10 years there is no other place I rent trucks from then uhaul Oakland This was my first time renting a unit though and received very good customer service from the assistant managers and the staff member James who showed me several units he was very helpful I give both uhaul at 5330 international blv and 8000 San Leandro st both 5 stars ⭐️
riceta m | Premières impressionsYour employee at the counter was extremely helpful and friendly.
araceli s | Premières impressionsStaff could be a bit friendlier
Denise V | Premières impressionsThe best customer service support was outstanding and welcoming
victor t | Premières impressionsThe staff here are wonderful, everyone was super understanding and helpful during a challenging move-in. I would highly recommend them!
Thia D | Premières impressionsMy experience here was fine but my only complaint is when they moved our unit twice without and any notice or warning. I only found out when I went to the unit only to find out it was moved. I felt an invasion of privacy. The only calls ever made to us was to tell me about a late fee. Ultimately this is the reason I moved out.
SHAVONNE C | Expérience généraleI don't appreciate our storage units being moved around and not being notified and then we have a smaller unit than what we actually paid for so we should be due some sort of refund. Some of our items have mold in them and we had to throw them out yesterday. This is like the second or third time that our unit has been moved and it's unfair that we pay for the larger unit but then we could put into a smaller unit. Please look into this matter thank you your staff at the front desk the gentleman that help me yesterday they were two African-American guys were very pleasant but unfortunately you could tell didn't quite know where the stuff was so it took a few minutes to locate the unit but overall they were very pleasant and very helpful . Please be advised that we have been with you guys for years and our storage unit has been moved numerous times and we weren't notified the time. Did you guys move us we would find out when we randomly came to check on our storage u it.
SHAVONNE C | Premières impressionsIm mad cuz I was paying on the storage my last time paid and I looked in the storage and I didn't have none of my stuff in there and I lost everything I am very sad about that can I get half of my money back
Talitha M | Expérience généralestaff was friendly, knowledgeable and helpful, even though this is a really busy location.
Shilpa J | Expérience généraleYes I would recommend that U-Haul facility to anyone needing a storage unit I appreciate everything that was available for us if needed I would do it again thank you.
Stephanie T | Expérience généraleeverything was excellent untill flooding caused many issues
Fernando C | Expérience généraleThere is a window in the storage unit. First, know that there is a window as the experts I would expect you to blackout and waterproof that window. You did neither. My couch and chairs has exposure and water damage because of your neglect. I have filed a claim but this is your neglect and should never happened.
robert f | Expérience généraleThe U-Haul was alright 4 what I was in need of!!! ThankU
anthony d | Expérience généraleCustomer services is excellent
tommie a | Expérience généraleThe only complaint is the guys that help un load the truck was really helpful but did not disclose there ridiculous fee for helping I think this was a tricky move on the trying to charge almost $400 to unload our truck. Kenzie the person that help us was great very professional and explain great detail. he is the best
Michelle C | Premières impressionsExcellent customer service!! Obay and Laron were extremely friendly and professional. I will always be going there for my future trailer/Van needs and I will always recommended this location to anyone in need.
Sarah B | Premières impressionsGood services
Samantha G | Premières impressionsOutstanding Staff with great Customer Service when dealing with clients. Calvin provided exceptional skills and leadership while providing outstanding attention to details while serving customers. Great overall team job!
STEVEN L | Premières impressionsI have a concern as when I checked in, I was requested to pay the first month of storage, even though when I had booked my reservation online for the truck rental 1-way, it was stated that the first month of storage would be offered. The guy at the counter did not want to know anything about it and said that they were not honoring this offer in this facility. I would like to have some explanation, since my ci formation email states that the first payment would be required on Dec. 30th.
Mathieu C | Premières impressionsFue una buena experiencia tuve mis pertenencias por 10 meses aquí y todo súper bien hoy fui por mis cosas y un trabajador me alludo a subir las cosas ami troca sin ningún precio 🤗
Paola F | Expérience généraleThe staff are awesome. Love Kenzie, Nate, and others.
Anjana C | Premières impressionsI don't know what happened to the staff before the ones that is there now. All I know is that this staff are unpleasant, rude and unprofessional. No one greets you when you're at the counter and there's no eye contact from any of them. I've used this location to store my belongings many times. The staff at that time where great. The only staff members that were professional and kind were the mother and daughter that kept the storage area clean. I will NEVER use the location again.
janice l | Expérience généraleMy only "gripe" or misunderstanding was the placement of the additional lock on my storage unit??? I was not behind on any rental fees but when I needed to get access to my unit I had to wait for a staff member to remove uhaul's lock. On several occasions this was a major inconvenience. I was never provided an answer to my numerous questions regarding this procedure.
Robert O | Expérience généraleStaff have been very helpful throughout the whole 5 years.
Laura S | Expérience généraleGreat DIY service facilitator, the best. Kind of scary with the width of the wheel wells in the six by eight trailer while driving through road construction areas where they use concrete standing balustrades as it feels so narrow and the trailer feels so wide. It is also important to drive slightly to the right of center in the lane so that the trailer wheels don't go over the lane into the other lane. But I definately needed this particular sized trailer for the ammount of my remaining things. All good, all safe. Job well done, excellent service.
SOLVEIG R | Expérience généraleAll of the employees were helpful. I would recommend this place.
JASMINE T | Expérience généraleGreat job thanks
Michael G | Expérience généraleGreat job by the staff! Thanks !
Michael G | Premières impressionsThe staff were friendly, taking the time to assist me in obtaining the appropriate storage size. The U-Haul guidance for storage units was way off. I ordered the 6x8x8, based on website information. The staff assisted me in determining my household goods would fit in a 10x10 unit. I'm fact, there was little room left in the 10x10 unit.
Pamela R | Premières impressionsThe individual units are simply too far from the entrance. There's also not enough light in the units. Otherwise, it's a clever re-use of an existing space.
Martin S | Expérience généralesuper helpful staff
PETER W | Online Move InThe manager did a great job I don't know his name but I do know that he was under a lot of stress because there was a murder that happened. I feel that he should've been able to get off work due to the circumstances for the rest of the day. I've had storages with you guys for over seven years. So far it's been a good experience I'll give props to the manager and the employees for having to deal with what happened that day thank you very much.
Rebecca C | Premières impressionsThe only issue I have with this storage facility is i cannot get my refund for 28 days overpayment. I feel like I've been Robbed. There is no way that I shouldn't be given a refund. My good faith for paying in advance without fail should not end with me losing. The employees were lovely but your business practice is horrible.
evoria h | Expérience généraleVery friendly, helpful & courteous, professional, excellent customer service, would highly recommend.
charles m | Expérience généraleI never had any problems and it was clean all the time I went in I will be back and I will let others know how nice it was
juanita g | Expérience généraleEverything was good at facility
LECESTER K | Premières impressionsSometimes the doors wouldn't open, causing some delays
Peter H | Expérience généraleI waited 20 minutes to get someone to open the gate so I could move my boat. This was right after letting the front desk know that's where I was headed. No one would answer the call phone. Same when calling on the phone. I had to walk back to the front desk to get someone to open the the gate.
Robert K | Expérience généralebeautiful and friendly
cassandra d | Premières impressionsEveryone we came in contact with was very friendly and efficient especially your lead manager she manager she was extremely helpful and very willing to give us assistance when we needed it.
Theresa R | Expérience généraleI forget the managers name but she is the sweetest woman on earth and the entire staff could not be a more friendlier and helpful bunch. They helped me out in a time of need and made me feel good. Attention to detail, listened, we're compassionate, I couldn't ask for anything more. Thank you to everyone for all they did for me!
NICHOLAS Z | Premières impressionsNathan help me out. he was very nice and kind and knows his job very well he gave me all information i needed to get started with my storage purchase
Denisha W | Premières impressionsThe good people that helped me was so nice and he also told me that the first month was free that was great and they showed me to my storage which was awesome think you U=Haul you guys are good to go pro.Reginald Patillo. Thanks
Reginald J | Premières impressionsThey were extremely nice and professional.@ 8000 San Leandro. I can't remember the last time I encountered a team of people who were so focused and professional. I hope my comments gets attention in your management and then relayed back to them. Sincerely Lester Thomas
Lester T | Premières impressionsThe staff was absolutely outstanding! If I remember names correctly Kylene, Sean and Jesus were terrific. Ten stars.
STEPHEN P | Expérience généraleThe Call center was rude this morning when I was just calling to let Them know that I was running late , so if they record the calls ? I was talking to a male rep between 10:55 am - 11:05
Tracy T | Premières impressionsJo Jo is EXCEPTIONAL….customer service oriented too! Clone a MILLION of her!!
BETTE J | Premières impressionsFriendly, extra clean facility, helpful, professional, and staff goes above,beyond, and out the way to make sure you happy and satisfied.
CAROLYN R | Premières impressionsStaff was friendly, but this place was a pain. Tons of issues including incorrect office hours, storage units being very far from where the U-Haul truck can park, mechanical issues with the gate, mechanical issues with the truck, reserved equipment not being available, and the staff accidentally putting a lock on our unit. None of these issues (besides the difficult physical distance between the unit and truck parking) would have been that big of deal, except this place is seriously understaffed to the point where every little question meant waiting in line for at least 20 minutes. Nothing against the workers, but this place is horribly managed. Would definitely not use again.
Logan S | Expérience généraleThe staff was not able to attend to telephone calls because the facility is so busy. Several times I was placed indefinitely on hold; however they were friendly and helpful in person. The electronic entry card didn't work and I always had to seek help.
Adrianne A | Expérience généraleAfter a terrible sequence of moving faux pas leading up to arriving here, I entered the building close to tears in exasperation. The kind staff saw my hardship and went above and beyond to help me feel cared for and meet my needs. Huge props to Kyreen, who hooked me up with a last minute storage unit and let me vent, to Nathan who got me settled and helped me unload, and Carlos for being so kind Thank you to the friendliest team ever
LEAH V | Premières impressionsThe people here are amazing and so helpful. I've never seen people go out of their way to ensure the experience was smooth and easy. It made me feel like I had nothing to worry about but the journey we had in front of us.
Violaine P | Premières impressionsMy unit was very far and there was a huge support boulder in the middle taking up much of the space. I called for assistance using the uhaul assistance buttons located throughout the storage, however no one answered. This posed a safety concern to me. Also, online told me I have access until 10pm however the day of my love in I came at 7pm and was told I did not have access. The online process was very tiring. The next day I came back and spoke with the staff in the main office and they were very accommodating. They assisted me in getting a new unit. Gave me a lock. We're very kind and assisted me in locating the unit. They apologized for the call buttons not working and stated they'd make a note. They were able to save my very negative first experiences.
pamela c | Online Move InGreat and knowledgeable staff. Need Beverage Vending Machine in the Lobby Area
MICHAEL L | Premières impressionsDiscus lock that was supposed to be inside the unit was not inside the unit but the staff were extremely helpful and friendly and fixed the situation without hesitation. I didn't get their names but they should get raises. Just give all your employees raises and you'll have your bases covered.
Robert M | Online Move InIt was an amazing staff fast quick and easy to access their facilities
Mita e | Premières impressionsMy storage unit was damaged and I just didn't have the time to deal wit it. The manager tried to call me but we both were both busy over all U-Haul is great and I appreciate you
Askia A | Expérience généraleSome of my belongings were stolen out of my unit by an employee after I received a phone call about them accidentally cutting my lock off…. I live out of state so I wasn't able to pick up my new key and when I came to get my things, some important items were missing.
Adrianna M | Expérience généraleTo many problems with water pipes. Break ends my storage unit 2 times.
HAROLD J | Expérience généraleI'm grateful for uhaul storage. It saved my life.
Linda G | Expérience généraleI have been taking care of this storage for a friend for the past 5 years. After the flood, the storage contents were "thrown" into storage boxes and sent to the Hayward facility. When I went to see the contents, they were so mixed up that I couldn't get to them. They tried to triple the price! I am "not" moving out. U-haul moved the contents to Hayward where it will remain until the original owner returns. I am satisfied with the personell that they have at that facility..they are very accommodating.
TOMMY L | Expérience généraleAccess hours are terrible. I know jails that have better visiting hours than the time you can access your units here.
Ebony C | Premières impressionsLa atención que nos brindó la persona en el escritorio fue demasiado buena, explicó detalles y muy buena manera para atender a las personas
Plinio P | Premières impressionsI was well pleased with the professional manner in which the staff at this location handed my moving experience
James W | Premières impressionsCurtious, helpful, clean, and very respectful staff members
CAROLYN R | Premières impressionsHonest Concerned and Caring at this location.
AUDREY T | Premières impressionsThey are all the nice people, working hard , and helpful ,I like it all. The U-Haul's worker name is Isaias, He is the first day I have met, he doing well, I like him. Please tell him keep going on the future.
Xi K | Expérience généraleThanks for your service.
Barbara P | Expérience généraleThey keep billing you when you don’t have a storage space with them.
Deborah G | Expérience généraleI got what I needed, safe, clean, well maintained storage
Richard G | Expérience généraleMuy buen servicio de todo el equipo en especial- over muy buen servicio gracias 🙂
Francisco G | Premières impressionsGood service
Barbara P | Premières impressionsMy items was to your Hayward u-haul with my permission
Michael B | Expérience généraleThey broke more then half of my merchandise and only gave me a days rental. That wasn't enough for what was destroyed.
SONJA N | Expérience généraleAngel and older African America man was very helpful and knowledgeable of the storage units. Would definitely recommend. Thank you for making my move less hectic!!
KATHY K | Premières impressionsThey were a great company and very nice people I recommend them
mia m | Expérience généraleGreat People There/ Help Me Out With All My Needs/ The Staff Did Excellent And very helpful 👍😊Thanks I appreciate 🙏
JUAN H | Premières impressionsEveryone I came into contact with was extremely helpful and even assisted with lifting as I was by myself and it was challenging for me.
M S | Expérience généraleI stored here based on the access hours listed on website but when I arrived my unit wasn't available although my is it was reserved well in advance and also access hours were incorrect. I ended up having to take a unit half the size I needed/wasn't able to access my belongings as needed due to website being incorrect. I was told I would be contacted regarding this matter since I created a case with customer service but was never contacted. I advised the office and was told I had to store for at least six months to have later access hours. So honoring the access hours from the website was possible just didn't want too.
ERICKA L | Expérience généraleCalled regarding pre-lien notice on a storage unit I no longer have. The person I spoke to did not know why I received the notice and said he needed to investigate, When I asked if he would call me back or if I should call back all he said was he needed to investigate the matter.
Lucille D | Expérience généraleThere was a young man there named Tyler he's helped me before he's a great personality very knowledgeable. I would recommend all my friends to go there on 8000 Street in San Leandro. And I will return there again.
walter f | Expérience généraleThis place sucks
Henry C | Expérience généraleI want my money back. The storage charged me 0,91 cents when the sign stated 0,87 cents for boxes. The representative never offered a refund or a solution when I brought it to my attention. Instead I was told maybe uhaul raised the prices and haven't sent new signage. That is U-Hauls problem to make sure the prices are correct and signage is in place, NOT THE CUSTOMER. Which means that U-Haul is STEALING money from their customers! That change adds up and is done in a non suspecting way.
BOSSY S | Online Move InWhen I first checked in staff was amazing. When I went to close my storage I dealt with the general manager and another stuff who were extremely rude and making jokes about me as I walked up because I said I didn't have help to clear my storage. I'm not sure how he got his position. But I will be filing a complaint.
Angela r | Expérience généraleThey got flooded,manager was good and accommodating..
MICHAEL M | Premières impressionsWhen buying the storage unit I was told to get a lock because its needed with the unit; on U-Haul website it said id get the lock for free. When I realized I was being charged for it I showed the cashier and he basically shrugged it off saying "oh yeah I wasn't aware of that, looks like you do get it for free" turn proceeded to charge me. When I was getting the truck the guy asked my how many miles am I driving, how would I know? That should be fine at the end when I return the van not at the beginning. So I just said 10. then it got marked up with 5,5 gallons of gas then it actually had. Because I didn't check on the lot I was responsible for the gas so I had to fill up $26 of gas for a 4 mile round trip. When I returned the van and saw I only drove 4 miles I realized I paid a total of $20 for the van $40 for rental fees $26 for gas $15 for 10 miles. The world's most expensive 4 mile trip. They wouldn't reimburse me for the extra gas I paid. When I finally got to my storage unit I found a mouse trap inside.. that along with another customer at the front desk talking about how his unit flooded does not give me confidence in this place at all. The only positive experience about this whole ordeal is when I went to return the lock the lady was unable to return it for some reason so she just gave me it's cost out of her own pocket.
TONY A | Premières impressionsThe Uhaul team was very helpful and knowledgeable about their work.
Manuel C | Expérience généraleEvery thing is good BUT my major complaint and why I left is after a few months (I don't remember how many but like 3-6 months), my storage fee went up from $59,95 to $79,95 per month. That's 33 %. When I contacted them, they were so "whatever" about it. A price increase is expected but 33 % is a bit much. Honestly, just be reasonable about increases. I would have stay otherwise.
Vilasinee B | Expérience généraleThe staff were super-helpful and the facility is clean and safe.
Maureen S | Expérience généraleAppreciate everything about the storage
Delbra T | Expérience généraleThis particular storage facility was comprised of very polite staff who were very courteous to us, friendly in handling our questions, and nice.
Zia P | Expérience généraleFive stars for the helpful, friendly staff!
Maureen S | Premières impressionsExcellent Management
GILDA H | Premières impressionsMy stuff was stolen.
dajohn S | Expérience généraleKept trying to charge me for my U-Haul, and I had to call as cancel didn't go through for two months.
Pranav j | Expérience généraleI was being charged for a storage unit that I canceled months ago. I called, emailed and left messages but still no answer. I am still currently getting emails about charges.
jameia h | Expérience généraleWonderful service from all staff members and site well kept and clean. Has plenty of supplies needed for moving and storage lockers are easily accessible. If short term storage is needed, this is the place
Charles G | Expérience généraleLeland was a joy and helped me
Linda G | Premières impressionsThe manager and worker's were exceptional ! Everyone was very helpful and courteous . I'm new to this facility , but I'd recommend it to anyone looking for a good truck , clean storage space and great people . MZ D
DEBORAH D | Premières impressionsRefunding for people who left their unit early but paid the full price for the month would be helpful.
Genelle C | Expérience généraleVery clean and secure.
Juan M | Online Move InLock was not provided in the room and had to be picked up at the store.
Elizabeth T | Online Move InNo comments
Ikesha T | Expérience généraleAll staff were incredibly helpful getting me set up with my storage unit! They made it an easy experience.
Camille C | Premières impressionsIt has to be hard to find good employees now a days so I try to be understanding
Wesley S | Expérience généraleOkay I loved the service 👌❤️
Nicole B | Premières impressionsExcellent, excellent, excellent. Only issue I had was the consistent raising prices...Started at $56 ended at $70. Otherwise, the staff was great and the facility was excellent.
BRYAN T | Expérience générale??????
Tatia S | Expérience généraleWhile I appreciate the 1 month free trial with my one-way truck rental, getting access to my storage was a bit of a hassle. There was only one customer representative at the front desk when I arrived and even though she was friendly and helpful once it was my turn, the person who helped show me to my unit afterward didn't explain to me the storage layout or building access outside of using my key card. I had to go back to the front desk to find out there was not a loading dock for my items and that the uhaul truck wasn't actually allowed into the storage unit. There was only one hand truck available for use and the driveway for moving items in and out of the storage unit was heavily trafficked with moving cars. The whole process was very stressful and makes me unsure about renting from the storage facility in the future, at least at this particular location.
Michelle W | Premières impressionsI reserved a unit online, yet the staff took one hour to find me a unit once I got there. Then they gave me 30 minutes to load because they were closing soon. Terrible, stressful experience.
Ray d | Premières impressionsThe young lady helping me was very helpful and patient. Excellent service à la clientèle
Chandra L | Premières impressionsOriginally the rates were good then 2 increases and when I got notified about a 3rd I moved out. I am a senior citizen on a fixed income and because the rates increase it doesn't mean my income will do the same.
Venus P | Expérience généraleSystems do not line up. I had to pick up the truck in LA, when I arrived truck was not available and I was sent to another location. When I got to Oakland to drop off truck and move into the facility I was told my reservation was not there. I had an email proof of my reservation which was not honored. I had to pay more for a unit which was not expected. I waited for over 2 hours for clarity which I never received as the manager was driving around in the golf cart dismissing my concerns. I was told to call corporate which I did. I have submitted the proof of reservation and have yet to hear back from anyone.
Kimberly H | Premières impressionsWhen water damage occurred items were stolen from our temporary unit. Management was no help and rude.
ANTHONY B | Expérience généraleMy only thing of importance is my safety. when an unpleasant unexpected situation come up that is not taken seriously. I've had a few incidence or situation that happen in the 4 or 5 years of using your facility. I understand truly the stresses put on the employees at this time of the pandemic but still in all case by cases. When I bring up things it is seriously a reason. I thank you all for your service just the same. Also it would be great if when a person move out from uhaul storage early? There should be a prorated monetary given for the month that is still open. They told me they do not do that. Yah bless you all Shalom 曆
Sieglinda D | Expérience généraleThe weekend hours are a joke. Why would you have your shortest hours on the weekend when the need is greatest. Most families move on weekends and holidays and the website shows extended hours, but this is not acurate. Please adjust hours so they are convenient for the customer.
CAMELLIA D | Expérience généraleAt times, it would have been more convenient if your facility was open later, but it didn’t close too early either I guess 🤷♀️
Nichelle M | Expérience généraleIncentives need to be provided when you have more than one storage space.
Annette T | Premières impressionsI'll keep useing Uhaul
Joseph M | Premières impressionsLove it
Lanieta V | Premières impressionsWhen we called to get our u-haul box delivered. We were told that the wait time for delivery was 3 weeks, then it was down to two weeks, but we were welcome to rent a truck or use a moving company. Feels like we were played. We were not warned that we might have to wait for weeks to get our stuff. Not sure why this place can't deliver u-Haul boxes earlier? Bad managed
tove b | Premières impressionsLots of young employees finding there way. They eventually got me where I was going. It was a mixed bag and at times I was very frustrated with the level of assistance. My drop off address and storage facility had different addresses though it's essentially the same facility. Employees may want to point that out to customers. I drove around the block a few times before realizing I started at where I was going. Small in the grand scheme of things but easily avoided.
otis j | Expérience généraleStaff are to rude
Mario L | Expérience généraleIm the one who keeps it clean.
Ralvell C | Premières impressionsTodo esta muy bien esepto. Que cuando linpian. No tienen cuidado. De queno entre agua Ala unidad porque ami me Dañaron mi colchon y mis sofas y cajas deropa tube que tirarlo
Margarita M | Expérience généraleThe staff was very helpful and my overall experience was very positive. I would definitely recommend this place especially for a short-term rental! I felt like I was winning with that one month free. I really was
Justine T | Expérience généraleThe check in staff didn't give me all the important information of how to access the storage and hours. I wasn't told that in order to access the storage I had to swipe the access card twice on 2 devices, that wasn't a self explanatory procedures. I also wasn't told that the facility will be closed at the same time as the office hours and almost got locked inside the facility.
sasipim S | Premières impressionsS.O.
RALVELL C | Premières impressionsEveryone there was very helpful and nice. I ran into issues with the storage space unit number and card key access, all as a result wing and they were having technical issues getting it all up and running, but Barbara was always around to try to help as much as she can. And if she wasn't there, anyone else was willing to assist to the best of their ability. Added bonus: the storage space had the cleanest bathrooms.
maile m | Expérience généraleEverybody was very helpful and nice. The place was clean and well maintained.
Antoinette C | Premières impressionsI would have liked to be able to access my unit in the evening hours otherwise I was very pleased and felt safe.
ARIEL N | Expérience généraleUHaul needs to provide some seating for customers who have physical needs such as chairs. I had movers helping me b/c of my age and walking disability and had to borrow the chair at the handicapped window in order to sit down while they made the move for me. The personnel at the UHAUL faculty were nice about it but it got me to thinking what if another handicapped person had come in? Then what? One or two additional chairs should be enough. Just a thought.
Diana L | Premières impressionsEvery one was asome, but the man who received the truck back was superb! He was just great!!! Great attitude, I was really tired after a long move, and he attitude just pick me up. Thanks
Ericka D | Premières impressionsThat's because of the worker who helped me she was very friendly and personable it was my experience with her that made all the difference and the two other employees there were also very good because of the three of them I would definitely recommend and look forward to seeing them again because I know if there's ever anything or anytime I need assistance I will get As for times of operations and access since I haven't been there long am unable to rate them fairly only after time will I be able to judge
Kevin O | Premières impressionsMade a reservation a week in advance. No unit I reserved when I showed up. Came up with more expensive unit as alternative days later. Had professional movers and large truck to unload. Unacceptable
Kim C | Premières impressionsHow you communicate to your customers on your site versus on site is very different. It should be clear about how I will be able to access my unit so that I can come prepared with the right truck & / or cars. A unit should be accessible using your trucks. Workers should also have the knowledge of how big the units are and what can/ can not fit. I was dragged around for 2 hours looking for a unit instead of telling me what would fit my belongings.
Michaela J | Online Move InThe staff were helpful and friendly but the service was below average. In fact, the two things we were there to do were don incorrectly. 1. we wanted two switch the account from personal to corporate. It appears only the name was changed. 2. we wanted to change the contact person. Instead of that the contact person has been switched to John Doe. Pay your people more! Train them! and fix your software!!
Kathreyn R | Expérience généraleI've just rented the unit and am packing things to store. But the initial interaction and tour of the facility to select a unit was very professional and helpful.
Carla G | Premières impressionsThe personal service combined with the attractive rates makes this site and personal the best in the Bay Area. A huge Thank you to Barbara for going above and beyond.
Jeffry H | Premières impressionsI needed to move stuff in after seven but could not get access because the garage doors would not open despite my being granted by card swipes. The block that I needed access to was 7500. This delayed my move significantly and caused me incredible frustration.
Gregori J | Premières impressionsWell maintained, clean, easy access. Everything is perfect except the manager. He is so rude and treats so badly. I don't even know why he is the manager because all the other staff is helpful and friendly, unlike the manager.
Umut S | Expérience généraleThank you to the staff for their excellent customer service
MARIA K | Expérience généraleStaff well trained and very courteous and informative
maxine s | Expérience généraleStaff Anna was excellent. Loved her. So helpful
Belinda C | Premières impressionsA rat got in and water leaked into my storage unit. I assumed my stuff would be safe. I was not warned that rodents could actually get in (I thought it the traps were a deterent). And a water leak it the last thing I expected. As a result few items were destroyed and no longer usable
Lalane C | Expérience généraleI do not have access to my online stuff, I can't pay for my storage. My storage isn't linked to something, and they didn't confirm on how to do it. Luckily I got this email before the time it was due.
josephine c | Premières impressionsThis was, BY FAR, the nices storage facility I have ever visited. The staff was exceptionally courteous and helpful. They went out of their way to make sure everything went smoothly,. So much so that I was expecting the "other shoe to drop" but it never did. I recommend this facility and their staff with my highest recommendation!!! A+++
Derek c | Expérience généraleThe most painless part of this move was you all storage thank you
Beverly G | Premières impressionsThe staff was very friendly and helpful each time I visited. The storage unit I used was dirty and not completed cleaned out of dirt and residue from apparently a dead rodent before I took the unit. I avoided that part of the uint. My timing didn't work out for someone to clean it out before I moved in. But the facility served my needs.
Chris K | Expérience généraleGreat experience with staff, very helpful as well as the facilities, very clean and easy access
Charles G | Premières impressionsSales agent was very kind and helpful
Rhoda S | Premières impressionsWell knowing staff, very efficient staff.
antoinette h | Expérience généraleWas very pleased with the service, Barbara is awesome 👌
antoinette h | Premières impressionsI'm an international student studying at UC Berkeley, and I needed a place to store all of my dorm items after having to go back to my home country because of Covid. U-haul was the best option when I took into consideration the services being offered, and the pricing of the unit was very affordable for what it was. I would definitely recommend people to rent a unit from u-haul if they have storage needs.
zeynep e | Expérience généraleThe Best place Ever!!!!!!!
Jacqueline C | Expérience généraleThe staff was incredibly helpful, professional, and courteous. The facility itself is the nicest I have ever seen! Very pleasant experience.
Derek c | Premières impressionsToo many things to list here would appreciate a call from the manager immediately
james E | Expérience généraleAUCUNE
EBO A | Expérience généraleMarlon Masangcay and his team have been very helpful and considerate in dealing with the flood in my unit and relocating our items to a new unit with a very professional moving company.
MARIA K | Premières impressionsI would like to have access to storage unit without having to ask in office every time
Alexandra R | Premières impressionsThe customer service was excellent from everyone on the team.
Randi C | Expérience généraleCarlos deserves a raise!!!
Mary C | Premières impressionsAfter being told truck was at 1st location, incompetent staff could only say "ain't no trucks here" u need to go to san leandro st cause they didnt call nobody today to notify em...smh...2nd team was split btwn some helping n some doing nothing or refusing to do anything to help customers. Very short, unresponsive, poor communication on truck return process so stood in line AGAIN upon return only to b told to move a 26ft truck outside where line was out of driveway. Only BRIGHT spot was ladies in storage area...friendly and informative.
Felicia h | Premières impressionsCould have longer access hours
Christopher S | Premières impressionsReally wish we were allowed into our storage late at night as some of us work until midnight so it’s hard to move things in and out early in the am
Mauricio B | Premières impressionsI truly appreciate the employee's and their customer service, it can be hectic at times with the lines or miscommunications...but I wouldn't go anywhere else
Kimberly T | Premières impressionsMy storage experience was fine. The people who work there were hit-or-miss, in regards to politeness. My issue is with a "reservation" for a truck I had made that u-haul cancelled the night before. I even called a week earlier to confirm the reservation. My mother in-law had flown across the country to help us move, our entire place was packed and then I get a COMPLETELY unapologetic cancellation and have to deal with corporate for 45 minutes to no avail. I've been a storage customer of yours FOR YEARS. When I called the your local branch on Friday evening in tears, I was all but hung up on. I'm appalled. You left a huge stain on a very big moment for my family and I. I will submit a formal grievance, and have told anyone who has asked that u-haul is to be avoided. That false sense of security you call a reservation for something critical has got to stop.
Dana N | Expérience généraleGreat staff, very helpful and attentive!
Evan B | Expérience généraleEverything was fine until lately. The unit flooded (no fault of them and it was handled) but I was offered free months for my unit etc and then week after week I had issues with them sending me late payment emails and then "going to Lien" emails over and over again despite the manager calling and telling me this "wouldn't happen again and I am handling it" Yesterday was the final time I got such an email and the manager FINALLY actually fixed the issue so she claimed but I don't feel confident in the way this place is run. The other staff was helpful and nice but it's just frustrating to be told 4x that something is handled and then continue to have the same issue for months I'm hoping it is handled now but I am less than happy due to the repeated issues with management after being told multiple times it was going to be taken care of only to find out it hadn't been Happy to speak to someone in more detail if needed and again hope as of yesterday that this issue is actually resolved
Sierra D | Expérience généraleThe Staff is Friendly and very helpful and they care about your needs and concerns.
Earline T | Premières impressionsErick and his staff were all friendly and helpful. My only complaint was that I had reserved two large units online and when I arrived, was told there was only one available. (I had to rent two medium units to fit the remainder of my stuff, although neither was full.) To me, the reservation system should mean something, otherwise why is the customer wasting their time doing it?
Amy D | Expérience généraleVery helpful and friendly.
Thomas F | Premières impressionsEnjoyed becoming a new client today. Service was efficiently completed with professionalism and handled properly in a timely manner. All request I had reservations for where applied to my account without any d I discrepancies. I also was pleased with the tour that was given to see the storage unit that i reserved. Good customer service. I give a A. Yhc
Yetone C | Premières impressionsI lost more than half of my belongings cause of a fire in June 2018, and as loyal as a customer as I have been for the past ten/ eleven years your company refuse to give me any monies cause I don’t have insurance, for that I would never recommend you to anyone I pay my bill and keep it moving.
THERESA P | Premières impressionsI made an reservation it took 30 minutes to get me a storage . The yiunf lady that was helping me need to be still trained she didn't know anything she had to keep asking for help . Then they never showed me how to get to the unit was told it was somewhere else , I pushed the help bottom I was down there waiting 15 minutes for someone to come they never did .
SHARISE M | Premières impressionsMy move-in experience was terrible. The first issue was that I placed an online reservation for a unit and on the day I try to move in I learn that the unit I reserved is not available and no reservation was made. My only comparable option was a slightly larger unit with higher cost. Because I was in need of storage immediately, I decided I had to sign up for something and accepted the higher cost but was not compensated for the lack of availability and absence of a reserved unit. My second, much worse, issue is that the online office and access hours are WRONG. When we moved in we were not informed that the information online was out of date. We believed we'd have access to our unit until 10pm and come to find out we only had access until 7pm, on the following day it was even earlier - until 5pm only. When I went to confirm this with the office staff all I was told was "the website is wrong." There was no further explanation, no offer of help or accommodation, and from there only frequent reminders that we needed to be done moving in by 7pm. I do not understand how information as important as office and access hours are not updated in all relevant locations and how the staff does not proactively mention this to tenants to account for the gap. Ultimately, I decided to rent this unit because I'd already trucked my items to the location and needed immediate storage, but if I'd had more of a choice I would have gone somewhere else. Access hours and customer service have been terrible and I will not recommend this facility to anyone.
Ashley M | Premières impressionsRefunds should be alloted when the cause is reasonable. Especially during a time of global uncertainty
Anaya C | Expérience généraleMe gusto el servicio y sobretodo la limpieza los empleados son muy amables
Delia G | Premières impressionsI like everything never had a problem.thanks
aracely j | Expérience généraleI received helpful service from the people here, but the process itself was highly stressful and not transparent at all. When booking on the phone, the attendant was very short and only gave me closing hours for the location with no indication of how long the process would take to actually obtain the storage unit. After a very long and stressful drive involving roadside assistance, I arrived just before closing hours on Sunday, only to be told I was too late and would have to leave the loaded truck overnight and unload in the morning. Luckily the staff extended my hours so I could unload the next morning, but the immense stress and disruption of family members' schedules the next day could have been avoided if I had been told anything about the process ahead of time. As for the facilities, the first unit I was shown had not been cleaned, and the one I ultimately chose had some oil stains on the floor, but other than that seemed decently well-maintained and appeared to have plenty of security. I find it odd that the clearance is so low on the storage facilities themselves, since it would make sense for U-Haul trucks to be able to fit down into the U-Haul storage buildings, but I appreciated the carts that were publicly available. Overall, the staff and facilities met my expectations, but please make the process more transparent for first-time movers, including tips and recommendations, and how long to expect the process to take.
CHRISTIAN T | Premières impressionsFinding out unit was crazy, the numbers didn't go in a reliable order, but beyond that everything was great.
BRANDEN V | Premières impressionsAll the staff was courteous, the unit was clean and I felt my belongings were safe.
kimberly h | Expérience généraleDani really held it down! He was asked to watch our stuff while we moved in and he became a friend in the process. Super kind and nice. Give him a shout out.
Gabriel K | Expérience généralethe staff was rude and slow to help . A fire alarm went off for over an hour without a staff member addressing it. I let them know that there was an issue with the card system, i was told to stand there and keep trying until it did work. Took 15 mins to get it working. Just an overall bad experience. Couldn't wait to get out.
tashina j | Expérience généraleService was horrible customer service representative were rude
McKinley S | Premières impressionsDON'T BOOK ONLINE - Even though if you book online they are not going to give you that unit. They say they don't have it even though you already booked it. It was the worst customer interaction I have ever had. People at the front desk, they don't know what they are doing. They gave us the wrong unit number and we walked to that unit and when we come back they told us it was the wrong unit. This happened 3 times and on the 4th time, they told us that they don't have any available units on the 2nd floor that's why we need to take the elevator. Even though the facility is nice, the experience was worst. I hope they select their employers carefully at the next time.
Umut S | Premières impressionsI was disappointed there was a flood at the unit my stuff was moved. After the move so of my things was stolen ,the key that was give did not open my locked units. Went to the office and ask where are the correct keys oh we have them here so things were stolen because they gave the wrong keys out here are some of the items that was stolen and some of my things was stolening. Weed eater clothes,pictures, kitchen items, shoes, was stolen. Things was taken out of box and put in bags very disappointed. I was very unhappy with the situation boxes was open and things was stolening out and broken. I made reservations for 2 U-boxes, waiting for them to be delivered from Hayward waiting for three days. I call every day and no U-box. Was toll you could take your stuff to Hayward U-Box. You can call me tomorrow to see if U-box or here. Reply nothing ! As a customer for so long I was not pleased with the way it was handled. Move my stuff out of storage . on that day I move out, I asked if any inbox in .She reply the lacth was broken . So I had to take my business somewhere else. Move out storage unit on 6/15 /20 asked if there would be a refund for the remaining of the 15 days on unit . She said oh we don't give refund. Was disappointed on that respond.
RONALD Y | Expérience généraleThis was my second time renting from this facility. The staff is professional, kind, and helpful. I couldn't have asked for a better U-haul rental experience!
Andy B | Premières impressionsI really loved my storage unit, but I moved&have no use for it anymore. This was my 1st storage ever & the best, it was clean, i didn'thave any rodent or bug problems & most of all Iloved that it was inside a garage & not directly outside. Uhaul & it's employee's treated me so well during my business with them & I didnt want to leave I was actually trying to see if a family member wanted to take it over, that's how much I hated to depart. Thank you so much Uhaul for the best experience ever, & I've seen some not so great storage company's while I was looking for a storage & uhaul by far is the best. Much Love Y'all!
timeisha h | Expérience généraleThere was a time that there was a water leakage that damaged some thing that I never got paid for those and I was paying insurance.
ESTEFANIA A | Expérience généraleKey card entry process needs better explanation. Was not properly explained to me that there need to be two separate swipes.
Michael C | Premières impressionsAlmost every time had to enter had trouble accessing. Very frustrating and time consuming. Cards not good system key code probably would have been better. Don't have time to wait in line and get new card when needed to get in unit.
ADRIAN B | Expérience généraleCould not access at critical time moving during posted business hours. Confirmed the hours. But roll down Gates locked closed when arrived. Within opened posted pm hours. Drove 3 hours. I could access 24 hours if I log in and buy 10 card pass. But you can't do it online. Very disappointed Way to complicated. Employee parked her huge truck Nissan in the only place to turn around both days
sean e | Expérience généraleThe staff was rude every time I dealt with them. I closed my account and they still charged me for the next months rent and I had to call 3 times to get my money refunded and an email statement showing I closed out my account. Very unprofessional!
Robin S | Expérience généraleThis Office has been very rude & some time angry with customers you ask a question & if you try to call I have never gotten one call-back on my phone at the appointment time scheduled & I still have not been able to tell how much damage this office's flooded my unit (722) still very bad customer service!
LETICIA W | Expérience généraleThe girl behind counter had a smart mouth. As another rep was handling my transaction she kept coming to the conversation with aggressive words and attitude. Loud a hood acting smart comments were not appropriate. She seemed to want to have a confrontation. All the other ladies were calm and professional. I will only stay the free month then move because continuous encounters with her may escalate. I'm sure I'm not the only complaint. Totally unexceptable.
yevette t | Premières impressionsI got a key cad that doesn't work every time.
Clifford H | Premières impressionsMonica was great, thank you.
venecia c | Premières impressionsI have no complaints
Leilani R | Premières impressionsThe facility seems to have discarded and or stolen goods. I have no recourse it would seem. Facility's own pipes burst and flooded the facility to include my unit. The way things played out I'm left feeling as though I paid for someone to take advantage of me and even steal from me both my money and my personal effects (many of which were BRAND NEW and yet to be utilized) but it's a corporation so they are going to protect themselves from liabilities and not always do what is right by customers if it means compensating them or taking a loss to do the right thing. The STRONG feeling of having been taken advantage of and having deep regret that I trusted and paid this uhaul facility to secure and safe store my goods is the reason for my poor rating and STRONG desire to discourage others (especially military families and those who rely heavily on storage facilities with the majority of their property) to trust/utilize another facility and even company for your temporary or long term storage needs. If you don't have trust what is there...? In the end based on the company's insurance company handling me the way they did and how so much of my stuff is missing with no recourse I'm left realizing that when it comes to uhaul I'm just a little person vs. a big cold company. Aside from Uhaul's Marissa Mendez (who is usual's one bright spot) and all her earnest efforts to make things right I have nothing absolutely nothing positive to take away from my experience with uhaul and the Oakland Coliseum storage location/facility.
Jonathan J | Expérience généraleI have rented many trucks had a few units at this location. Very helpful and Friendly people thanks
Daniel C | Expérience généraleWas difficult loading into facility due to uneven paving at entrance; tipped over my cart as the overhead door came down on it and did not stop. Someone needs to change the smoke detector that's been beeping for several months. Otherwise very clean. Could have used an extra hour in the evening here and there but otherwise appreciated the security.
Ellen I | Expérience généraleThis comment is strictly for Monica the young lady who checked me in I want to give her 💯 percent credit she was multitasking taken care of me and a very long line getting everyone taking care of.
Lachita T | Premières impressionsThe people who helped me Miss Opal were very nice and professional..
Askia A | Premières impressionsMonica made the Experience very helpful
REGINA P | Expérience généraleStaff not informing customers of unsanitary and defective items in the facility (water main break). Nor did they inform that they were transferring my items to another u haul Facility in SF.
JOSE V | Expérience généraleGreat experience. Very helpful, professional staff.
CAMELLIA D | Premières impressionsErik rocks!!
Jaime N | Premières impressionsPipe burst at the facility, Marissa was there to help me through the process. The staff was kind, and courteous.My Heroes! Glitch with the insurance company's policy , but taken care of by Coliseum.
yvette c | Expérience généraleWish you guys prorated rent.
Theodore C | Expérience généraleOnly one thing the flood when will I get to move back into a unit
viney c | Expérience généraleI haven't moved out!!!!!!!
melanie w | Expérience généraleWATER DAMAGE FOR #0703 AND THE POOR BUSINESS TRANSACTION FOR BILLING OF THE STORAGE CONTAINERS THAT THE CONTENTS FOR #0703 WAS PUT IN. PLEASE HELP! BONNIE LACY 510 913 8947
BONNIE L | Expérience généraleFacility was clean. But if pipes burst during a heavy rain, a year or so after the first bursting of pipes, facility is not well maintained. 300 + customers items destroyed, uhaul liable for all.
Joyce C | Expérience généraleI was concerned with the overhead security in the storage area, it seemed very flimsy with only chicken wire. Low staff, extended wait and service times, otherwise staff was warm and helpful.
Norman A | Expérience généraleDoesn’t call me back, no communication, unable to reach anyone at the office.
Ron S | Expérience généraleEverything was good
Monique B | Expérience généraleI vacate & left open the storage door & called next day let them know but I gets charged after I vacate 25 days later. I been told they going to refund the money but still not seen. Really disapointed
Andy T | Expérience généraleEven though the internet was down in the office, the agent working assisted me by getting me set up using her mobile device.
Guillermo G | Premières impressionsNarrow hallways presented a big problem for our 92 inch sofa so we could not utilize the space we rented. If you have long itemstge only space that can accomodate are end units facing hallway
Nancy M | Expérience généraleAwesome
elizabeth f | Premières impressionsStaff and GM rude or disengaged in person and over phone. Put on hold for 20+ minutes multiple times before being hung up on. Took 6 or more attempts (multiple hours) to close account for unit.
Robert C | Expérience généraleN/a
Josh P | Expérience généraleMerci
Elizabeth C | Expérience généraleI've called and called and had people from customer service send them messages because they've been charging me for a unit I moved out of 7 months ago. I've gotten no response whatsoever.
Eric A | Expérience généraleYou have people working that don't pay attention to detail and who just don't care. It is obvious that they only know from habit (as if they memorized a script) and it's sad.
Franklin D | Expérience généraleThank you for everything. Monica and Jesus along with another lady who removed the lock off the unit were extremely helpful. I am grateful for this facility and the staff. Clarice Bridges
CLARICE B | Expérience généraleThe customer service was awful. I normally don't write about any customer experience, but I was compelled to write this. The rudeness, the lack of professionalism, the incompetence was unexpected.
Sayed H | Premières impressionsI can not say enough about this facility. I had a 5 star experience w/my storage unit, truck rental and UBox rental. They have great customer service, were friendly and went above & beyond every time
Lisa N | Expérience généraleStaff on the day of moving in was not friendly at all. They were not honoring the reservation, which I confirmed online and by phone also. Finally had to talk to same lady. Online reservation bad.
samdisha p | Expérience généraleVery good service from this facility.
June F | Expérience généraleI like the way this employee do all the papers w us. I feel confortable because he was speaking our lenguaje. The way he explain everything or how it works,the price,the space I like it. 100 %
aracely j | Premières impressionsOpen ceiling design meant that all my stuff (which was in storage for a year and a half) got FILTHY. Absolutely beyond comprehension dusty and gross. Also the window on one wall led to fading. Terribl
Celia R | Expérience généraleEven though my reservations were all screwed up the person at the desk was very nice and helpful...
tiana c | Premières impressionsI came on May 22, 2019 to place items in storage and the roll gate to drive in was damaged, so we came back on the 28th and 29th, still wasn't fixed. What an inconvenience. Gynetta
Shannon L | Premières impressionsAfter driving close to 3 000 miles in 3 days I arrived at this uhaul establishment and was greeted kindly. The unhitched my car and allowed me to park my uhaul on-site while I got some sleep. Merci!
candace s | Premières impressionsThe storage space offered and reserved was not available upon my arrival. The manager did not want to listen to my entire story and told me that there was plenty of space available in a different loc
Michael G | Premières impressionsOver the telephone your employee told me that a smaller less costly unit was available. After arriving only a higher one was. You failed to warn that your place had flooding problems, books were lost
Wayne W | Expérience généraleStaff was friendly and super helpful.
Mark A | Expérience généraleThey were very helpful and prompt!
Erika I | Premières impressionsThe assistance and service they provided me with the truck and storage rental was Supperrrrr!!!! Thank you for making a stressful situation into a smooth one!!
TANIA G | Premières impressionsThank you for 7 years of excellent service. My belongings were kept safe and secure and the staff was always professional and friendly.
KIMBERLEE W | Expérience généraleWAS VERY GOOD EXPERIENCE
FRANK R | Expérience généraleThere is NEVER free parking here when you try to go to the main office, and somehow all of the carts for storage are always gone even though there’s literally no one in the storage area.
Sarah M | Expérience généraleMale Manager Asian America? Approximately 6ft was Horrible CUSTOMER service and LAZY. One Female worker African A LAZ. Mr. Angel EXCEPTIONALLY WONDERFULLY HELPFUL and Female eldest African American
Michele C | Expérience généraleGood customer service.
Ricshawn B | Premières impressionsVery professional and helpful.
Anthony A | Premières impressionsGood service
Gabriel V | Premières impressionsThe staff were friendly and helpful. The facility seemed well monitored and secured.
Joshua M | Expérience généraleTruck was schedule to pick up at this location. Did not have it and had to deive 20 mins out to pick it up at another location. Again, horrible experience
DANIEL L | Expérience généraleBiggest problem: the alarm system, going off constantly due to a design flaw - so no one pays attention to it. Thieves cut through wire mesh above lockers. Our truck lock got picked in lot overnight.
John W | Expérience généraleThe 2 people that helped us was very polite and very helpful. I do thank them for all they did.
richard c | Premières impressionsThe two employees who were on duty were surprisingly sane, innocent and capable. Everything in the office-store and parking lot was organized nicely Thankyou so much. Nancy Joachim
NANCY J | Expérience généraleMelody was great! Very helpful!
paula t | Premières impressionsGreat service!
petra c | Expérience généraleThere are great people working here, that is a sign of good leadership.Keep up the good work. Take care, Chief Robert l. Demmons,(Ret.) SFFD
Robert D | Premières impressionsGreat service
Jason W | Premières impressionsGood storage facility. Poor customer service.
Wilma C | Expérience généraleStaff was very kind
Marilyn D | Expérience généraleMoving dollies were often inaccessible or in high demand😟
Jennifer S | Expérience généraleVery friendly and helpful staff! I loved using this storage facility. Easy access, safe and secure.
Sophia M | Expérience généraleCharged a full month UBox rental (for 2 Uboxes) even though I moved out 9 days into the rental term. Now told that this charge isn't prorated if the full term isn't used. Not happy. Ratings unuseful.
Tracy I | Expérience généraleI would definitely recommend and would use them again in the future. Great staff. Super friendly.
Monica G | Expérience généraleGreat service
Richard D | Expérience généraleI would have rated it excellent but I was in a hurry and someone was being trained so it took longer than I expected to complete a contract. Nice clean property.
Lisa H | RéservationThe UHaul representative had some trouble retrieving my order on his computer system, but we did manage to find the UBoxes and manage delivery to my residential address as per schedule. Merci!
Sneha A | Expérience généraleA mouse broke into my unit and ALL my items were destroyed. I had paid for insurance to make sure they were covered and it looks like most won't be. It was awful quite frankly. I won't be using U-Haul
Laura G | Expérience généraleI think it's pretty ridiculous that I couldn't close out my storage over the phone, and had to go into the store to do it. And when I was at the store, I didn't even have to show an ID. like what
Nate H | Expérience généraleStaff was so helpful and friendly!
Katrina T | RéservationThis place is busy. I had to wait about 30 be for I was served. When I was served, I was not rushed and the lady thoroughly explained it all to me. This facility is safe and secure.
Monica G | RéservationI Cancelled this request last week and did not use storage rental
DANTE C | RéservationOk
GAIL P | RéservationIt is not the store but the neighborhood that is not advisable.
Rafael J | RéservationWhen contacting by phone i was left on hold for 16 minutes i used Addison all phone to call again while i was still holding from the phone, they actually answered the second call while still WAITING
GARY S | Expérience généraleI felt my property was Secure and safe with you guys and your staff show a lots of love take care until next time Emmett
Emmett U | Expérience généraleIt was a good place to store my stuff
Eric L | Expérience généraleThings were ok except for some time wasting mistakes in getting a security card and unlocking the unit for me.
Kirk S | RéservationAppreciate the professional staff
sharmaine a | RéservationThe staff at the facility were excellent and helpful. I have one complaint: U-Haul moved my pick-up location at the last minute without informing me. I also was not informed of my box's arrival.
sohayl v | Expérience généraleThey couldn't accommodate us due to water damage. No call or anything, found out upon arrival!!!! Customer s ed rice was HORRIBLE.
Jane J | RéservationMade a reservation online but this location couldn’t honor it so I was turned away.
Allison M | RéservationMerci
Hannah R | Expérience généraleThank you for providing the best storage and moving/hauling service.
gian s | Expérience généraleThe team at The Coliseum U-HAUL have always been helpful, respectful and polite. The work incredibly hard and always keep smiles on their faces.
Leawanda C | Expérience généraleThe connection between Ubox and the actual site was terrible. It was very difficult to get a hold of anyone to get access to our box & when we did the box was not ready & we were told the wrong hours
ANGELA D | Expérience généraleWe were given incorrect time to access U-Box. Lines were unreasonably long. Temporarily lost our U-Box. Many delays!
Dan M | Expérience généraleEverything was good, except for the flood that prohibited my from driving my car to my storage unit. However, Allen and his crew were so acccommodating and helpful in moving all of my belongings to me
michael s | Expérience généraleU-Box was not ready for pickup despite checking in via app ahead of time. Had to wait in a long line, after which I had to wait even longer for the U-Box to be retrieved and readied for towing.
Matthew S | Expérience généraleMy unit was invested with rats they destroyed my belongings didn't realize it was bad because I didn't visit often. When i closed unit just to throw away several bags of linen and clothing very upset
tara j | Expérience généraleMy experience relocating from Colorado to California was excellent. Staff was super helpful when directing me to the storage loading dock, once in Oakland
gian s | RéservationI made a reservation for storage and they didn't honor it. They said they didn't have it. They never called me or emailed me regarding not having space this created a huge problem!
Montrice G | RéservationWorst management I have ever seen. Would not suggest anybody to go to this uhaul location.
Wasam H | Expérience généraleMuch better experience than the last time I used U-Haul. Helpful staff and, more importantly, efficient at helping me get my stuff.
Nick W | Expérience généralevery satisfied with the serviced provided at this location. Very clean!
ANA C | Expérience généraleThank you for saving me!! Glad you all had units available.. I almost lost everything and it felt so good that I didn't.. I'm grateful right now.. Thank you
Cece P | RéservationEverything was incredibly easy, thank you. Although, please do better at conveying which facility our UBOX is located at - it was verified three times to be at the wrong address until I finally call
Randall H | Expérience généraleEverything went smoothly, though there were some minor miscommunications on the backend of the experience.
William F | Expérience généraleI will never use this uhaul store again. What a horrible place this is. I dealt with the manager who was very rude. I rented a storage unit and the unit was broken in to and ransacked. It is rat infe
Yvonne K | Expérience généraleThere need to be more carts available to people moving in and out. I often had to wait for a cart to be available making my trips to storage take too long.
MARK W | Expérience généraleVery very disorganized
maura o | Expérience généraleSince there is not a U-Haul Storage Facility in Berkeley CA, this is the place to go. Valeria went out of her way to help and assist me. Thanks again, Valeria! The staff is very pleasant and friendly.
Daia M | Expérience généraleEveryone was friendly but unfortunately had a very very poor experience. After talking to the manager David he said he'd give me a call to resolve the issues and never did.
Esteban C | Expérience généraleMy unit was accessed by a thief from an adjacent unit. Boxes were cut through allowing at least one individual to "toss" the contents of my unit. Repeated attempts to contact Facility were frustrated
Jordan G | Expérience généraleThank you for your friendly service, i have never visited such a helpful u-haul facility. Keep it up!
Erin S | Expérience généraleThey ship my U-Box after I requested that they keep it in storage until further notice.They charge me for shipping in the day it was ship which is not what the contract stipulated.
Mariela D | Expérience généraleAntoinetta, if that's her name, was an angel. 7pm closing hours for the office is understandable but pretty ridiculous for the storage space. On top of that, the ENTIRE facility only had ONE dolly...
Tammy C | Expérience généraleI was a client in 1545 for over 2 years & I must say Ms. Tatia Slay was very pleasant & great to work with.
ANELA H | Expérience généraleHello this is Mrs.Sutton, We were very pleased with the quick service of receiving and pick of container. Lula and her employee were Great!!!
richard s | Expérience généralemy reason for leaving, I moved out of the area.
ALBERT E | Expérience généraleNever again!
LATONIA R | Expérience généraleI highly recommend the Manager I believe his name is David to get a raise. He is excellent problem solver
kevin w | Expérience généraleI was allowed to make reservations for a dive up to unit when infact there are no drive up units at this facility!!!!
LASHUNDA S | Expérience générale