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Luis WCustomer Reviews for U-Haul Moving & Storage of Oakville
Testimonials From Recent Customers
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Didn't tell me I had to come into the store to get the dolly. Created an issue when I was returning the truck to Sukhi on Greenwood. The problem was solved so no harm done.
Brad HThe truck is over used. It needs a lot of services.
HESHAM YExcellent after hours process for returning trailer rental.
John DI was charged for 4 dats instead of 2 days and didn't receive the km rate reduction ti 0,43 ¢ per km again was overcharged. Customer service escalation no repones and no response from the u haul location on the credit for the km overcharges. Can't go through hours of Customer Suport to recoup the oct charges. I won't rent down u hail again. There are hundreds of 1 star reviews on google about u haul nightmares. . Placing a review there as I have not been compensated for the over charges.
scott hA little speedier at the rental desk
Clifford BJoshua was great.! The female employee working with him was ignorant, unprofessional and made a mess of both pickup and return.
Harry KOutstanding service.
Valerie GJosh was great!! The women working there is TERRIBLE. She condescending, pretty much called me a liar. She kept interrupting Josh while he trying to do his job. Made a whole mess of our transaction. I'm had to leave the building and let my husband finish up. It was the same at the beginning of the rental process to the return. TOTAL NIGHTMARE.
HARRY KThe mileage on the contract said 1601 but the mileage in the truck was 1603 when I picked it up. Also the fuel level said 5/8 but actually it was 1/2. Also it was not clear where in the lot the truck should be dropped off. The sign in the driveway says not to park or block the driveway so I assumed I should drop the truck off in the back where I picked it up. However the office attendant asked that I go back and park it in the driveway beside the door. This was annoying because I was in a hurry to get to an appointment.
hany mHaving an online reservation process that does not guarantee a truck or the size reserved for the time the reservation is planned for is a very poor system. Either don't let customers do that and have them call to ensure, or update your software system so that it reflects more accurately what can actually be booked. I reserved on a Tuesday and wasn't told until Friday that I was going to get a truck half the size, and by that point I had no other options - my move was all planned based on the reservation, and for this to all happen last minute was unacceptable. It took me three trips and cost me hours of extra labour with the movers because of your error. I will never be booking with uhaul again.
Kristen HI fallowed the instructions and took me a while but I did it rightly.
Farbod FThe receptionist who finished the paper work was not friendly
Naser CHonestly nothing. Equipment was perfect. Staff was very professional and a pleasure to interact with.
Zackary NThe truck was dirty when we received it and we did not leave this way. The tires were dirty with mud and the inside was muddy. We witness the agents at this U-Haul location receive the keys from the last customer, and then give me the keys directly without inspecting the cleaning-mess of the car.
JEANNETTE IBoth doors had a problem closing, but overall was clean.
Carlos SEasy check in. Clean and new vehicle
Scott WWell secured, neat and reliable storage facility. Friendly staff and helpful staffs. Although I was charged 3days instead of 2days when I rented the van and I called to complain and they promised someone will reach out to me but I still have not heard from anyone. But overall it was a great experience.
Latifat O | Expérience généraleIt was good
lee CThe truck was a nightmare with many mechanical issues and warning bells ringing, speedometer not working at all times, gas gauge bouncing around and all the other indicators going weird. Check engine light and suspension/alignment lights flaring ... I seriously thought I would be left stranded on the side of the road. Not a pleasant experience.
Lemonwood Lstay friendly. this was a great experience
Michael PFriendly, knowledgeable and outgoing a much better experience that the Winston Churchill location
Michael PHi, I have not received the receipt despite of message on the website saying that the rental truck has been successfully returned. Please help, my email: raghavdewett@gmail.com I have tried calling support but no response so far
Raghav DExcellent
Marlon AStaff were wxcellent
Mark DEverything was great from the lady who I dealt with to the equipment I rented
Walid EGreat service.. entire pickup and drop of was so smooth and streamlined
Nikhil JThe truck (hind) door latch was difficult to open and close. The ignition of the vehicle was difficult to use. Otherwise it was a pleasant experience and the staff members were very nice.
andre cAbsolutely disgusted with the attitude, behavior and treatment from the manager. Should be fired!!!
Shelley LThe team was very cooperative
MERHAM M | Expérience généraleStaff was super friendly and helpful.
Igor Cvery long check out time
Michael P1.The rules were not explained properly and the person in counter seems yo be in rush. 2. The truck was showing a message that one of the tire has less air which is not good for someone moving. 3.The after office hour return process is too complicated. The app was not allowing me to return and I spent half an hour trying to understand and taking many pictures in a bad weather
ABHISHEK BYou and your staff are amazing, made me feel secured and comfortable purchasing your service. Merci.
Ryan R | Premières impressionsNothing, it was a great experience, thank you!
Melinda CS.O.
Carol GExcellent manager and staff
Constantine DClearly indicate the return areas, especially when the side of building is full.
David WCustomer service was exceptional
wendy cWorkers were fantastic!
Sarah BLooks like front staff shortage
Akash Jthe van was very un economical to run. It used 11litres for 12 miles so even short trips it can get expensive.
Adrian HGreat service!! Especially from Christian! Merci.
SOHUN FI was given the wrong vehicle, and after delivering the vehicle, two hours later, I was given a call and told that there was a technical issue with the vehicle and needed to return the vehicle as soon as possible upon probing, it was informed that this vehicle was not supposed to be given to us and it was meant for somebody else. The drop location was another area as per my initial booking but the store person called and told me that they will charge me $500 if you don't drop your vehicle at the original pick up location. So I had to drop the vehicle from my original pick up location and I had to spend almost $50 to return back to my place of shifting. Moreover I was charged extra for the kilometres that I had not intended to drive.
Unnikrishnan AI was told the storage unit monthly fee would be applied automatically to the credit card on file. But then I'm charged a $15 late fee because it was not automatically charged. That sent the rating from excellent to average, even if 15 is not that much.
EDWARD D | Expérience généraleTruck was dirty, needed complete in and out wash Very expensive for 4 hours paid $110 including gas Waste of time for taking pictures by doing myself without support. What if I have no data in my phone or someone is not educated to complete the online checkin for car examination. Whenever I go for my personal car service they take the picture with their iPad or device from all sides before starting any service so they will have an evidence that car was received in what condition Same way UHAUL should take pictures before handing over the equipment/ car to customer
Mustaqeem CParking! Your parking is horrible
Kelly SI had rented a 10' truck for several hours. I had informed the staff that the fule tank was not filled to what levels that were marked on the documents. When I had returned the vehicle, I filled the gasoline tank back to its required levels. I was then charged CAD$42+ for EZ Fuel Service Fee when in fact I was never to be charged for fuel. This was terrible service and I would never recommend this again. Terrible customer service and the staff was rude about the notification which I am not out of pocket being charged for fuel not used. This is absolutely unacceptable and not professional service whatsoever!
Michael HI rented a Cargo Van and drove 19 km, and was charged $44 for fuel. I called customer service to contact the car rental store to question the matter. Good thing is the store promised to refund the fuel fee. Bad thing is nobody knows why dose it happen.
dahai yParking would be the only complaint. The staff at this location are AMAZING!!! I didn't catch their names but they went above and beyond - were so helpful and fabulous to deal with. Whoever owns this location is lucky to have the 2 girls that were working at this location 12/17. TOTALLY AWESOME CUSTOMER SERVICE!!!!
Kelly SU Haul was Smelling inside cab,Strange smell like Diary
SARBJIT D10/10
xiaofeng tI only had my things in storage for a month, but would use this facility if needed again. I reserved online which was easy and the office staff was friendly, respectful, and helpful.
Danielle K | Expérience généraleOverhaul your U-Haul App as it does NOT work.
DAVID Hi was given a truck with a ramp. I though I will get a truck with automated ramp.
moenara cI rented a dolly for major appliances to move a fridge to a new location. There were three steps at departure and four steps at arrival. Although I attached the appliance with the belt provided, the belt was too low and difficult to tighten so the appliance tilted and fell on one of the steps at arrival. Some regrettable damage occurred. I think that U-Haul should provide two tightening belts for tall appliances one up and one down and also instructions with the dolly on how to best tighten the belts and how to engage the steps going out and going into the new location.
Frank NMade me pay for 2 full days when I should have paid for one!!! collected the truck at 6pm and returned the following day at 6pm
Wade VGood experience
Abhinay RJust continue what you're doing Loralei
Julian WFire Lorelai for treating customers like a piece of trash.
Sydney LThe customer service centre and the locations are not on the same page. Giving different info at the call centre and the location is unacceptable. Costed me too much money
meagan hThe mobile pick up is a mess. Wasted an hour of my moving day trying to get access to a vehicle. It was not the fault of this location, it was the South Service Road Uhaul that screwed my day up by not having the vehicle I rented set up. The Woody location was professional and helpful.
Megan WExcellent customer service at this location. The General Manager, Lorelie Aumann, was very helpful with my moving plans from a different storage locker provider. Her staff, such as Courtney were also very helpful in making my move go smoothly. I am impressed by the cleanliness of the facilities and of course by the affordable rates at this location. You have a well run professional group here. I hope for this to be a long-term stay, with no excessive yearly rate increases, like at the last place i left. The U-Haul service was also very helpful.
Ernie s | Premières impressionsAll good. Thank you
BOZHIDAR DGet self checkout for moving supplies so you don't have to wait to buy boxes when both clerks are setting up truck sales. It is very frustrating to wait while people make choices and go back and forth and you just want a box!
Debora JQuick and easy pick up and drop off process. Communication with UHaul throughout the experience was top notch.
RASHEED RGreat service, vehicle issue experienced but well handled. Courtney was a pleasure to deal with, as was the first person who dealt with the mechanical issue.
melinda hThe return app is a bit cumbersome didn't save as much time as expected. May have been as long as waiting for an associate
Ryan BCourtney was a wonderful.
Aaba F | Premières impressionsKnowing that theres free storage unit fora mo th whennu book a u- haul ia great. Thank u so much!
Laila h | Premières impressionsThe guys at the Oakville facility were so helpful and friendly. Recommandé.
Flourine D | Premières impressionsGetting expensive and out of reach for people to afford
Deborah S | Premières impressionsThey were super helpful to me when I rented a truck and storage space from them
Richard B | Expérience généraleGreat facility, helpful staff and no issues in 12 years Thank you
JOYCE F | Expérience généraleEfficient and well maintained facility.
Peter L | Expérience généraleExcellent and friendly customer service. I switched rooms twice to get the desirable location and all along staff was very helpful and accommodating in helping me chose the right room. Clean and large room.
Affan J | Online Move InIt took 45 mins to be served. Gas tank level was incorrectly marked, this was rectified by Fatima on return of the truck
Mike P | Premières impressionsUsed the facility for storing my daughter's furniture and precious things after her first year at Sheraton College. Merci
Mary L | Expérience généraleThanks for making my move easy
ruth h | Expérience généraleThank you to everyone involved, in making this such a positive experience. To all the staff, thank you for your professionalism kindness and courtesy
Frances C | Expérience généraleAll was easy and fine but it's so expensive
Carole H | Expérience généraleThe employee at the U-Haul Storage Facility saved my experience. I booked online and then someone called me, everything seamed great. Then I got a call from someone at the dispatch and the rest was a bit of a nightmare coordinating, from random pick up locations, a drop-off location that was inputed nowhere near the storage locker, rude people on the phone, a 45 minute call to try and sort out the drop off with no resolution. Other than the experience at the storage facility, the process with Haul was a bit of a mess and I wouldn't recommend it to those who don't want a run around.
Michael O | Premières impressionsI had a wonderful experience for the 3 years I had a storage locker with Uhaul. I would definitely use the service in the future and recommend it to others. Merci.
Evangeline D | Expérience généraleThe staff was extremely nice and always helpful.
susan j | Expérience généraleThe staff were all very friendly and helpful.
julie d | Expérience généraleNo hesitation recommending to anyone. Manager was excellent, available and accommodating.
David H | Expérience généraleThe light ever worked and when we asked about it no one seemed to know how to turn the light on.
Mary B | Expérience généraleVery accommodating staff and Loli li was fantastic and extremely helpful. I recommend this facility
Rudolph g | Expérience généraleI was very pleased with my experience, easy, convenient, very clean, so happy with the indoor storage, everything is accessible to move things into the storage unit. Mary Grace Lorusso
Mary L | Premières impressionsSatisfied
Oyewole Y | Expérience généraleWe should have been told that there was no working elevator in the building, instead of finding this out when our movers showed up to move our stuff in to our 2nd floor unit. You could at least provide dollies or carts on the 2nd floor that would allow one to haul one's things clear across the 2nd floor to the only stairwell and door that can be used to access the unit.
Helen B | Expérience généraleNo comment
lorenzo c | Premières impressionsRentals are expensive. I would have used the units longer if it wasn't for the high prices.
SNEZANA R | Expérience généraleIt was a great experience. Every time I was there the facility was clean and employees were helpful and friendly.
Julie M | Expérience généralegreat place awesome staff
danila k | Expérience généraleHad a great experience at this facility.
Edson f | Expérience généraleDefinitely extremely helpful with a last min short term storage situation. We were really in a jam and this was the best coarse of action. The rolling carts on site were beyond helpful.
Daniel M | Online Move InGreat staff and really comfortable facility
danila k | Online Move InWhen we booked the storage locker we were advised the locker we had was the biggest. That night we struggled moving items into the locker. Ultimately found out the next day a way bigger locker was available. Upset the customer service representative did not offer that option to us. Very disappointing as the room was very difficult to maneuver. The door/ locker was very weak and not as sturdy as other locations. When I eventually spoke to the manager/ acting manager the refund for the locker was issued but I had to present my Carlsen as we had rented a van at another location. The initial customer service woman was very discouraging and I have always had an amazing experience with Uhaul. I was saddened and upset by thr treatment from the initial customer service rep that I spend 3 weeks resolving the issues. We have closed down the locker and moved to another facility.
Maria G | Expérience généraleWhen I arrived, the unit I had rented had no power in the building and therefore I wasn't able to access the elevator. As I had a truck full of items to move in and then had to change and rent a more expensive unit in a different building. Although the gentleman working there tried his best to help me I am really not impressed with my overall experience.
Tonya F | Online Move InA few staff need to work more efficiently to avoid confusion for the customers.
Thi H | Expérience généraleOnly drawback is paying $10 extra to get 24 hour access. I declined. Makes absolutely no sense why U Haul would apply this charge. Why not just include in the rental price and give customers the option. Comes across as a money making scheme.
STEVE P | Premières impressionsSummer months was very hot inside. The carts were nice, although one was broken once. The alarm seems useless as it keeps going off and it doesn't look like anyone checks. I tried to buzz security multiple times for different matters, like the alarm or lack of toilet paper, but nobody ever answers.
Lawrence M | Expérience généraleGood service, friendly and fast
Adrienne S | Premières impressionsit worked perfect for the 2 months we need. while we waited for our new place.
JOHN J | Expérience généraleBeyond terrible staff and management. The staff were untrained and unaware of how to use the computer or where to find things. Luerelie the manager at this location was terribly disrespectful and I will never return to this location or any uhual storage after this experience.
Mary A | Expérience généraleGot great customer service. And Loreli was very kind in giving us conveniently located storage space.
Georgina A | Expérience généraleThe GM who checked us in was kind, professional and very helpful. Our truck broke down right in front of our unit as we tried to pull away. Luckily she was there and knew exactly what to do. She was amazing and honestly made everything better after a very stressful few days.
Arlette E | Premières impressionsAfter paying my first months rent i arrived at my unit a week later to move the contents of my house in only to find I had been locked out due to 'lack of payment'. I spoke to the manager, Lorelai, and assumed she had taken care of the error. I arrived again a week later to find that i had been locked out of my unit again. I spoke to lorelai once again, i found her rude and unapologetic. She was very unprofessional. The beginning of this month I received an email from Uhaul saying I was late with my monthly payment and was charged a late fee and locked out again. I was confused as my credit card was nowhere near its limit. I called Uhaul and spoke with a young man to find out that there was no credit card on file for my account. (You cant make this stuff up). I have had nothing but issues as a direct result of the unprofessionalism and incompetenace of Lorelai, the manager. If I treated my clients like this, i would have none. Do yourself a favour and go to another Uhaul in the area or make sure to have another customer representative take care of you at this location.
Nicole K | Premières impressionsConsumers deserve more Respect from the Management in general. Mostly long time Customers..
JOSE R | Expérience généraleI made reservations for both trailer and storage. There were none of them available at the time of check-in.
Thi H | Premières impressionsStorage was fine but for the mice that were in our storage unit and ruined some of our items. Doesn't seem like much was done to prevent rodents.
James B | Expérience généraleI was called by this location 3 times, I do not know who this person is who was moving. I told them this multiple times and they kept calling back.
Darlene K | Expérience généralePerfect service excellent sales /staff. Special thanks to Lorelie Aumann.
Rasheed A | Premières impressionsI loved it , good job.
jude b | Expérience généraleGreat experience only comment is girl who was on was very junior and was had a little bit of a hard time figuring some things out and manager wasn’t reachable
SYDNEYALANA M | Premières impressionsGreat service
Aman C | Expérience généraleBefore even entering the office a staff member approached me and offered to help me, setting a great tone for the establishment. Workers I interacted with were very friendly and helpful. Facilities were clean and just as advertised.
NICHOLAS L | Premières impressionsMoved in on a Sunday afternoon. The staff present was informative and helpful. Merci
Barry T | Premières impressionsI was very grateful to Laura Lee and the staff, they where very helpful in every way. Thanks again Sandra
Sandra R | Expérience généraleIts a very good idea that we have like storage to serve business.
Mohammad W | Expérience généraleMelony (Manager out of Brampton) was especially helpful after the fire destroyed most of the building. She was polite, professional, understanding and went well above and beyond what anybody could expect. Big fat raise for Melony.
chris m | Expérience généraleMelony (Manager) is a true professional. Polite, helpful, and she went above and beyond the call of duty to help me out.
Christopher J | Premières impressionsMy contents were covered with ice because of the fire in my old unit's building. I was very impressed with the helpfulness, speed and efficiency of your recovery crew's action in cleaning up my old unit,re-boxing salvagable contents, and moving as much as possible to a new unit (in frigid weather).
JOHN M | Premières impressionsTemperature was turned down making it very cold on the second floor. Blowing in insulation made no difference to warm the second floor that was now around 50DegC the temperature made sorting through archives is difficult (can not ware gloves) . Plus the billing credit from prepaying a unit and downsizings seemed to be a mystery. The previous management kept it warm on the sevens floor and billing and upgrades and down grades were never an issue. They always accommodated my needs.
scott h | Expérience généraleA difficult day for the check in (snowstorm) but probably more difficult for the folks moving in than for the employees behind a desk. Smiles and a bit of emphaty can be learned, even if process was efficient
Devon M | Premières impressionsThere is no light in my storage.
Mustafa M | Premières impressionsA-1 service. The staff was friendly, caring and very helpful. I always use Uhaul for my moving needs.
Linda P | Premières impressionsI couldn't use the storage unit because the day I was moving my things the elevator wasn't working. Using the stairs wasn't an option, as some of the boxes were heavy. I had rented a truck, so I wasn't going to pay for a new truck later on, so I simply had to look for an alternative.
Javier H | Expérience généraleI have used haul in many ways , Truck rental , trailer rental and storage and every time things are done right !
KENNETH N | Premières impressionsAnswer to 5 relates to lack of salting and snow removal outside the door to where locker was located.
BRIAN M | Expérience généraleStaff goes the same extra mile
Kenda a | Premières impressionsStaff very friendly Great service!
Peter M | Expérience généraleTher is a promotion I got one month storage free
abdul k | Premières impressionsAmazing management uhau Oakville
hristo s | Expérience généraleUhaul as a whole is very disorganized. I had to fight with different reps to get my locker and my drop off location at the same location without being charged $2000 extra. The lock i was told to buy was the wrong one for the locker so I was forced to buy a second lock. Not sure why I cannot use the lock i originally purchased.
Jared M | Expérience généraleAmical
scott h | Premières impressionsMade a reservation a month in advance. The truck had been loaned out to someone else when we got there. The staff was unusually unhelpful and argumentative. Make sure any perks you get are included in your actual contract. Have a tendency to deny at time if payment. Not impressed. But the storage facility was great!!
Linda D | Premières impressionsNeed some helping hands for guidance on floor as staff behind counters are too busy. Even we were given space and place were occupied and unloved. Then we came back and update your team, they were not aware. Regards
MASHOOD M | Premières impressionsNew area is large and easy to access. Upgrades to this location make it my first choice now.
ANDRE H | Premières impressionsThe door to unit 225 did not hold up very well when opened. This could have hit me as it did drop down a couple of times.
ben d | Expérience généraleStaff were very friendly and helpful
NORMANA B | Expérience généraleWould love to have light in the actual storage unit to see properly. Otherwise good experience!
Liana P | Expérience généraleHi... The service at this facility was exceptional. Access to the storage units are easy. The office staff was very friendly and efficient and check in was very fast and clear. During the move, we realized that the storage unit was too small for all of our stuff. I asked the staff for help and they were right on it. Problem solved. i would highly recommend this location.
Don R | Premières impressionsClean storage units,we'll kept grounds, friendly staff
Miles G | Expérience généraleI was very impressed when I returned my U haul cargo van. The young man, Moona, was very kind and friendly. When I went to the storage unit to unload my stuff, he was very helpful with the door of the unit that got stuck on me. He demonstrated patience and kindness. Merci
MARISHA W | Premières impressionsLorelei is very efficient and helpful She is also very good at multitasking and helps several staff at the same time and helps her own customer
Debra V | Premières impressionsGreat place, easy access, very clean, very friendly and helpful staff. Merci.
Debby L | Expérience généraleSignificantly overpriced. Alarm malfunctioned over 2 years of use. Never in the years as a customer was I able to speak with a representative without waiting in a queue
CHRIS C | Expérience généraleKeep it p.
CLEO C | Expérience généraleThe office staff were super accommodating! Loved the experience I got and would 100 % use u haul
Cole C | Premières impressionsLove this place. Great storage and easy access!
Debby L | Premières impressionsIt's a great storage facility with easy access!
Deborra A | Expérience généraleHow can you not offer prorated? I'm paying for 2 months (60 days) when I only need 36 days. I would use your competitors next time and tell friends the same. Terrible pricing model.
Kuno T | Premières impressionsAll of the staff were always friendly and helpful.I will always recommend uHaul to family,friends and people I meet.Thank you all for making my experience a pleasant one. Golda
Golda K | Expérience généralemanager was extremely accommodating for my specific situation and got things done in a very timely manner, Would definitely recommend this location to anyone!
maya r | Expérience généraleBest and cleanest Uhaul I've ever seen. Great employees and overall positive experience with them!
Samantha D | Expérience généraleThe staff was amazing And very helpful.
SLOBODAN M | Expérience généraleI love this storage. It was so easy to back up the car and put everything on the carts and then have the really large elevator to get to the 2nd floor. For sure I would highly recommend this place!
Deborra A | Premières impressionsThe staff were fantastic and very helpful, especially the lady working that morning.
Alex W | Premières impressionsI didn't realize I had to check in at the front. All communication says "gate" which there isn't. So I drove to my unit and out in my code - the pad said I hadn't checked in. I walked (from the far end of the compound) to the front and a very helpful person explained the process to me. I don't understand why I need to use the same code in 2 places to get to the locker?
Jason S | Online Move InStaff knowledge and friendly but professional. Keep up the excellent work ethics.
EMANUEL M | Premières impressionsThe original storage unit that was provided was supposed to be a 10x10 - when I arrived on-site it had been split into two 5x10. When we went to look at the unit, it was just too small, very inconvenient and too far on the inside of the building. The women at the front desk was wonderful and provided us with a new locker that was much more convenient within a few minutes. Merci!
Lindsay J | Premières impressionsMerci.
M S | Online Move InThe absolute worst experience from any company. Left me and my husband in tears. I will NEVER be using your service EVER
Harold C | Expérience généraleVery helpful staff
Selvakumar R | Premières impressionsThe staff was amazing, very helpful and friendly.
SLOBODAN M | Expérience généraleMy experience was a very disappointing one. When I reached the facility, I found a lock on my allocated unit. When I went to the customer service desk, I was passed on from one rep to another (4 total) and finally the response was the system double booked my unit. I was not offered a similar unit (due to availability) and instead I was given 2 half units instead. Funny enough, when I went back to the warehouse to locate my units, one of them also had a lock on!! I felt like I was on candid camera when I had to walk back to the customer service desk.
Amro E | Online Move InEverything was satisfactory. I’d rent there again.
AAron Z | Expérience généraleThe staff at this location are truly exceptional. After I vacated my locker and before I had a chance to call same day the staff had noticed my locker was empty and the contents gone. They called me to make sure it was me that had emptied it. Honestly... Above and beyond.
Janine J | Expérience généraleoutstanding service!
Jorgeluis L | Premières impressionsStaff are very helpful. Excellent service. Clean storage facility with dollys available on-site. Very helpful. I would definitely recommend U-haul.
Rose C | Expérience généraleThank you for keeping my belongings safe a secure for over a decade! I will recommend this location to all my family and friends, and If I will ever need a storage unit again I will be coming back to your location!
CARMELA M | Expérience généraleJust too pricey
Aliaksandr M | Expérience généraleNeed better ventilation in storage area.
Vlado P | Premières impressionsI have never had better customer service at a Haul location in my life! Also, they keep their trucks super clean, well-maintained and the storage unit was spotless! 5 Stars!
Melissa s | Premières impressionsGreat service except I had put some supplies on hold and they were not on hold when we got there. The person thought we weren't coming and had put them back. I had changed the date of the move once so that could be why but a text to ask if we still needed them or simply checking our order would have been nice. Otherwise, very happy with the service.
Rose C | Premières impressionsAmazing management nothing to complain or to comment
GARIPALLA S | Premières impressionsStaff at this location are helpful, courteous and friendly. They are an excellent representative for U-Haul.
Bill H | Expérience généraleExcellent service and customer service too.
Amarbir G | Expérience généraleOverall, an excellent experience with several staff members at this facility eg Lorelie. My experience with Zachary Cloutier; supportive, helpful and gave good tips and guidance. Merci.
Prashant M | Premières impressionsThe lady who assisted me was polite and very helpful. Her name is Lorelie. I am very pleased in use ng U-Haul
Cecilia C | Premières impressionsGreat staff, friendly and courteous. Never had a storage unit, this was my first time, great experience, I will be recommending it to my family and friends. If needed again, this will be the place I will go to. Merci!
julie a | Expérience généraleGreat customer service, very efficient and thorough. Loved the staff.
AAron Z | Premières impressionsMy only thing that wasn't perfect was the difference between my online experience and the counter. I spent some time double checking things with live chat and felt that since I spent more then an hour double checking my reservation I would just go to the counter and double check again and be on my way. The excellent employee spent a lot of time going over the things that I had already went over, since I didn't bring my computer I diidn't have quick answers to every single question, all i wanted was to get what I had spent the time reserving. After 45 minutes of questions I got the rental, if the reservation email had the instruction to bring all those questions i would have, I don't get why I was reminded to bring some info and not all the required inf. I had to take a call as that process was ridicuously long, and the person left me to explain another customers bill. That other customer was being rude and boy I felt those rude urges in me since my online work was pointless. Assuming I didn't do that online work I would say what a great team and building, there was an annoying customer in the building and the team kept there composure and was great with me and my helper, she gave me my first months rent free, I like how they get along with each other and me and my friend, they walked with me to show the keypad which i would have had to gone back and ask for help, all around they are pros and I will come back for the next move.. Thanks
Kenneth Y | Premières impressionsGreat service Great prices
DON V | Expérience généralei would highly recommend this facility the staff was always helpful and friendly they made you feel like family Thank you
RANDY E | Expérience généraleThe most disappointing experience ever considering I heard good things about their services. Not only were they not accommodating and rude every time I came in or call, they didn't listen to a thing we ask, was very unhelpful, and very reluctant to do anything, especially during such a tough year. Not to mention, when renting their trucks, they didn't explain about the mileage you can't go over and only disclose this after we return the vehicle, making us not able to get our deposit back. Moving is already stressful enough, but add on to the added stress from some hidden clause that wasn't disclose is unacceptable. If this was explained ahead of time, we would've paid attention to it. I would've given them a 0 if I could. I would never recommend this company to anyone ever again! By far the worst experience I ever had!
jennifer x | Expérience généraleZachery was pleasant and helpful. Staff seemed to have understanding that moves are one of life's greatest stressors, representing all kinds of life changes and circumstances and the staff seemed to be be kind, compassionate and helpful. Well done!
Dawn-Angela S | Premières impressionsThe service at this location was very poor. I did not book with Uhaul storage because of the employee Zachaure Cloutier. This employee was very rude and unhelpful. Despite the manager asking him to accommodate my needs and providing me with a storage space more appropriate to load/unload my furniture he refused. I had to rent in a private storage facility which costs more because of this staff member.
Waleed T | Expérience généraleDavid butlar was not helpful in anyway because his manager asked him to give me storage to be easy to unload from the truck. He tried not helping through the process because of him i had to go pay at a different storage facility instead of getting the month for free.
Waleed T | Premières impressionsVery good
Glenn W | Expérience généraleFriendly, professional, very helpful, highly recommended.
julie a | Premières impressionsReally great customer service! Everyone was really helpful. It was so easy to use the carts and elevator. Super nice staff.
shannon c | Premières impressionsUHaul exceeded ALL my expectations! One of the most professional, friendly and accommodating experiences I've had in a long time. I had a difficult situation to deal with and the team at Oakville in particular Melanie Andrew dealt with it and helped me through every step of the way. Being good at customer service is one thing in isolated incidents but achieving service excellence over a period of time is difficult, not for this team. They consistently excelled! I can only deduce that this level of service is central to the UHaul culture. Because of this experience I will go out of my way to not only use UHaul in the future but to recommend UHaul to family, friends and associates. Merci.
Grant S | Expérience généraleAt 8 pm 2 weeks ago -The facility did not assist with the investigation when a customer was physically attacked at the Woody Oakville location. The police were called & involved and perpetrator was arrested 7 days later. The facility did not assist in retrieving camera footage_claiming only one camera was working for the entire facility and only caught the beginning of the altercation. This facility was chosen as it claims to have 24-Hour Video Monitoring-untrue. Nonetheless Miranda & Zachery were extremely helpful and knowledgeable but the "manager" David did not seemingly care nor take any notes about the incident or trauma suffered by the victim . The victim had been transported to Trafalgar Oakville Hospital via ambulance from the UHaul Woody Oakville Location the previous evening after the assault. She is still recovering from the assault. DO NOT RENT STORAGE HERE AS IT IS NOT SAFE.
Nancy B | Expérience généraleService was exceptional!!!
Mary N | Premières impressionsClean. Always accessible. Would have loved to have access to a dumping service / facility for any unwanted items that could not be donated.
cAMERON W | Expérience généraleGood clean units, great location. Staff are friendly and helpful.
Judi v | Premières impressionsNo light inside the room.
neil m | Expérience généraleI believe his name was Zack. He was the only male staff that day anyways. He made sure all my details were point on. I really appreciated his eye to detail. He answered all my questions and did while making me feel like I was dealing with a brother from another mother. I actually was going to go price quote and decided not too, because of his knowledge and friendliness. The staff was the total reason why I went with U-Haul yesterday. Also the free month of rent helped too. Thanks for being rockstars!
Anthony S | Premières impressionsIt was so very easy to set up an account but a nightmare to to close. Can't believe the number of calls and time taken to simply say I've moved out and please close my account. Nightmares.
Rodger Y | Expérience généraleDavid and his staff maintain an excellent facility with friendly, courteous service.
Kevin N | Expérience généraleThank you for all the years of excellent upkeep and maintenance of your facility plus the help of your friendly office staff. Jackie
JACKIE N | Expérience généralewish it was daily free access until midnight
DAN B | Expérience généraleZack was very helpful
Kingsridge P | Premières impressionsIt is a great facility especially the new climae controlled unit
ANTHONY G | Premières impressionsThey gave away my reserved unit and did not inform me until my move in date . Poor business practice!
Steve S | Premières impressionsMiranda Galvao was very friendly, polite and very helpful to assist me with all the questions I had. She was very thorough, organized and patient with me and all the other customers. I am very happy with my experience at UHAUL! Thanks
JODI M | Expérience généraleI very appreciate of the kind, friendly and helpful staff that went above and beyond during my two year storage at 478 Woody Street in Oakville. Kindest regards, Sandy Youngman
SANDRA Y | Expérience généraleTried for 4 days to reach someone at the Oakville Woody location office without success. Probably placed +/-30 calls. Had to drive over to speak to someone. Clean well maintained facility.
Stephen A | Expérience généraleU-Haul is definitely the go-to place for all your packing and moving needs. Staff is friendly, easy going, and helpful from start to finish.
John P | Expérience généraleFast and efficient service.
Kevin C | Premières impressionsNo complaints at all, associates very helpful and nice. Thanks
gloria a | Premières impressionsVery friendly and courteous staff. Outstanding service. i would highly recommend the Woody Rd. U-Haul location for your storage and moving needs.
Kevin L | Expérience généraleThe customer service agent that served me typified excellence and professionalism to the max. He represented the company with confident and was extremely knowledgeable of the products and services that are offered.
Morais W | Premières impressionsI reserved a 12x10 locker online. However, when I got to site, it was a triangular shape and not rectangular. Worked out ok but still didn't get what I thought that I was renting.
Reinier V | Premières impressionsVery friendly staff upon arrival. Clean facilities and good location not too far off of the highway. Je les recommanderais sans hésiter!
Kimberly J | Premières impressionsYour staff are amazing. They were always helpful and easy to talk to.
Lynn B | Expérience généraleU-Haul has revolutionized the business of renting moving vans and storage facilities. The location on Woody Road in Oakville, Ontario is first rate: the equipment and facilities are the best in the business, contract and invoice processes are simple and efficient, 24-hour access to storage units with 1st month free, ample vehicles of all sizes and full stock of moving supplies ... and all staff members are courteous and professional - they go out of their way to make the rental experience perfect! THANK YOU!
andrey h | Expérience généraleVery friendly staff & great prices. Definitely recommend this place!
Anudeep R | Premières impressionsStaff very friendly and professional and understanding. Great experience
Joseph M | Expérience généralewhat a great promotion to get one month's free storage ... I have never used a storage locker before and this was a great introduction ... now I know how it works and I won't hesitate to come back.
Katherine V | Expérience généraleExcellente expérience
Tatsiana A | Premières impressionsGreat service on a busy day! We would highly recommend uhaul for any storage needs.
LOUISE W | Premières impressionsI dealt with Dave the GM. He was excellent and helped provide me with a smooth checkout process. thank you for making it a great experience.
Ash A | Expérience généraleExcellent service. It was very convenient that the office was open on New Year s Day and Zachary was very friendly, helpful and informative
Matthew H | Premières impressionsManager and staff were efficient. Facility was clean and well lit. Very smooth in and out as compared with some other locations. The price can't be beat! I highly recommend this location.
david s | Expérience généraleThe manager David was extremely helpful and knowledgeable. We have rented vehicles and many storage places in the past. He made the whole experience very simple and fast. Excellent service. 5 stars!
david s | Premières impressionsAt the beginning of our rental there was a problem with the door locks. Staff were very attentive and help us enter the building as needed.
Tammy S | Expérience généraleZak is really nice. Top customer service.
Juba B | Premières impressionsExactly what we needed for short term rental space. Easy to access when needed. Merci.
Dana S | Expérience généraleGreat service and top notch staffz
craig e | Expérience généraleJust need lighting in the units!
TERRY-LYNN S | Expérience généraleI'm glad I came to the right place.
Idil A | Expérience généraleGreat people at the desk. Horribly slow computer systems created a huge lineup in the showroom and made everyone very frustrated. Time to invest in new IT infrastructure to speed up servicing clients.
nick e | Premières impressionsThey were supportive, helpful and and kind
michelle l | Premières impressionsVehicle in very good condition Didn't give u excellent rating because paperwork got messrd up.
TONY P | Expérience généraleHad an issue with billing. I dont think the location caused it. However they did fix it immediately. Other than that perfect experience.
Joel P | Expérience généraleGreat facility more the accommodating.
heidi d | Expérience généraleOnly problem was that the security system was down and we could not see the unit we rented. Staff very friendly and apologic.
Tammy S | Premières impressionsAll the team there is great General manager is so helpful Thanks so much
wassim d | Expérience généraleExcellent
Doug S | Expérience généraleThe manager is so great guy Mohamad too and the guy who show me the location of my storage They are great team Thank you so much
wassim d | Premières impressionsaverage rating because young man seemed like he didn't want to be there.
JENNIFER G | Premières impressionsGreat service
Doug S | Premières impressionsThe staff was kind and professional.
chang m | Premières impressionsThis was the best moving experience - renting a truck and the storage experience was ideal and just so easy. This facility was very clean and the staff were well-organized and very professional.
darryl b | Expérience généralen/A
Derrick D | Premières impressionsAll was good except they charged me for the month and they shouldn't have as I moved out of locker on May 10th before the next cycle.
michael p | Expérience généraleI accidently booked too small of a storage unit. The U-Haul rep I worked with was an absolute saviour, he got a bigger unit for me and was an absolute pleasure to work with! Merci.
Bradley A | Premières impressionsEmployees extremely patient and accommodating. Made a very stressful long day much easier to bear.
Monique S | Premières impressionsGreat place
Krystle C | Expérience généraleStaff always helpful
ANNEMARIE H | Expérience généraleI have used the U-Haul truck and storage rental services many times. Always the same excellent service.
Donna D | Expérience généralegreat help
john c | Premières impressionsStaff was very attentive, informative and courteous.
MICHAEL C | Expérience généraleBoth employees we're very helpful
Aimee G | Premières impressionsWas great
Catherine O | Expérience généraleIn preparing to moving I have been in for boxes, trucks and storage. A great team !
Andrew S | Premières impressionsConstruction next door to facility caused several problems. Most of staff did their best but manager David butler has no customer service skills at all. He brought my rating way down.
SANDRA M | Expérience généraleStaff were always friendly and helpful. They were always working to improve the facilities. Pricing was very competitive.
SHERIDAN M | Expérience généraleExcellent service.
deepa D | Expérience généraleGreat service.
GIORGIO B | Expérience généraleStaff was terrific, were able to accommodate my move out request with a smile despite the construction at the facility.
Brandon R | Expérience généraleVery friendly and helpful.
DAVID H | Expérience généraleI'm going to try to find another company to store my belongings when I move. The customer service rep was atrocious. He did not care one bit about my questions concerns. SO rude! I'll go elsewhere
Marcia B | RéservationThe facility was very conveniently located, and all the staff were nice and helpful.
Lizanne P | Expérience généraleI had a 2nd. floor rental and the Elevator was out of order on several occasions was not working, also controls poorly programmed. IE. If another renter took it up to 2nd floor. Not operable from Gnd.
COLIN C | Expérience généraleUHaul has yet to add this info to my file page. also When I was told I had a reservation confirmed no pertinent info has been attached...no costs or even estimates, no instructions on how you proceed
agnes d | RéservationThe worst experience I have have in my life They sold my unit when they promised me an extension . Unit 049 have 15 k worth of my items Derek Buttler swore at me and is a liar I
justin K | Expérience générale.
Peter B | Expérience généraleGood facility and staff
MATHIEU R | Expérience généraleVery nice staffs...
jiho w | Expérience généraleWe were clearing out our locker, and needed a small cargo van. Despite informing your staff your prices were nearly double what we would pay from home depot, no comment or action was made.
jesse c | Expérience généraleThe manager was most friendly and helpful in getting us through a most difficult experience, he went well out of his way to assist. His employees were awesome as well. But the manager was the best!
norma j | Expérience généraleThe staff was very friendly and helpful
victor r | Expérience généraleNeglected to establish payment options so "missed" the first payment that I expected to come out of credit card. Promptly corrected though.
Jennifer R | Expérience générale