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Michael L.Customer Reviews for U-Haul Moving & Storage of Paducah
Testimonials From Recent Customers
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The personnel at both locations were very courteous, professional, and helpful. Kudos. Customer care, however, should offer truck sizes or options. I was rushing through the process and rented a truck that was way too big. That's my fault for not paying attention. I learned my lesson for next time (a very expensive one).
JENNIFER T.The lady who did my purchase on the day of pickup was very rude and snarky. Also when you want to get a truck they did not inform me that I needed a major credit card to get it so I had to pay way more for a regular uhaul which messed up my budget. Communication is key in keeping service.
Judith M.It took me almost 45 minutes to be able to return the vehicle as the app, although the app showed me at the UHaul location in the map section, saidbit couldn't locate me as being on site. Therefore, I called the after hours number and after the first agent waa not able to help me he tried to transfer me to someone else. That person never responded and I was left on hold without anyone ever answering.
Daron J.The reservation was so easy to make and checking in was equally as easy. Everything was ready and waiting for me. Great experience.
jeffrey K.One of the better uhaul/uhaul storage locations in the region. Clean equipment & kept up-to-date maintenance.
TEHRAN J.Matt was awesome from beginning to end. It was ready 2 hours earlier than promised!!
Gary M.Donuts and coffee. Awesome experience
Terry P.Did not fulfill my reservation that I made weeks in advance. I had to spend hours on the phone to improvise and accept a much bigger truck that was not needed. The people I spent the time in the phone with did not know how to do their job very well since I was the one who even had to tell them where their locations and trucks were at. They should be fired. The return locations were even putting in another state across the country rather than near my address. Spent way more money on gas than what I needed to.
James T.A great experience, no improvements. If I ever need a hitch installed in the future I will probably have U-Haul do it!
Anderson M.Very Very Nice Customer experience what an excellent team of people at this UHAUL Location!!!!! 2170 Irvin Cobb drive Paducah Ky 42003
john T.Better train individuals at this location. The representative was very rude and condescending. He was not very knowledgeable and it cost me more money. Also, he did not look at my hook up to make sure it was correct.
Samuel F.I took pictures of the truck upon the return and sent them in with the uhaul app. The manager, Matt said there was damage. There was not, and the pictures disappeared. What is going on with this. I'm being railroaded into paying $726 extra.
Steve B.I felt like an inconvenience.
Amanda M.Truck bed leaked damaging my belongings
Dwight T.Quick and easy drop off at this location. Employee helped out and had 0 issues. Well done!
Mazen T.Your representative was very helpful and courteous.
TIM H.Installation was great and speedy. Price of the hitch was very reasonable. Personal were very helpful and courteous.
Jim L.Very friendly staff. Attentive. Respectful staff. Great supplies. Uhaul is by "go to" in moving!
LLoyd L.Excellent professionally ran location. Very helpful and knowledgeable, can't say enough good about this location and my experience with them.
Scotty M.I did not understand the costs. Rented for two days, but finished early and returned the truck the same day it was rented. I did not receive a receipt (was supposed to be emailed to me, but didn't receive it.) As of this minute, I have no idea how much the rental actually cost and whether the overpaid rental and mileage estimate will be returned to me. Would appreciate some help with this matter.
Micahel S.Maybe a little more to reduce the cigarette smoke smell in the truck. I sprayed the ash tray with air freshener and it helped.
Joel S.Kyle is an excellent customer service rep!
Anthony L. | Expérience généraleOverall just keep doing what you are doing!
Anthony L.Very curious
William B.The staff was very nice a
matthew H.Get a reservation if there is a style and size that you need.
Stephen U.Great customer service! Definitely will rent from this location again!
KELLY J.All good
Steve S.Might consider having more than one employee there, one to handle hooking up to trailer, one to help other customers inside the store.
Justin S.Matt Bell is a fantastic asset to this location! Matt has been helping me for years and I wouldn't use any location but his. He always goes above and beyond what is required. A true asset and professional. Thank you once again.
Bob D.All the U-Haul staff that I worked with were always responsive and helpful. It was an easy process and enjoyable experience.
Randall R.It was a much better experience than the pickup. They met me at the drop off location, quickly processed my order for the return which was great. They were very friendly and efficient.
Glenn Q.Customer service is outstanding! Very friendly knowledgeable and helpful. Will recommend and use again use again
John M.More workers
Stone J.The guys were great. Very friendly while here, put my bed together in no time, was very fast & if 10 is the highest, I would give them 12. Merci.
Anne B.Don't cancel a reservation without a good reason.
Dickie L.Truck was not ready at the appointed time. I had to wait while they made a somewhat effort to clean it up. Still had fast food boxes and wrappers in it when I got it. It was a very nice Chevy truck. When I returned it the lady asked if it had any problems? I told her I had been in a big 2 hour traffic stop/ jam in Ohio and noticed the oil pressure went to 30 when idling. Since we weren't moving at all I shut it off and put the windows down. I told her this story and recommended they check the oil level. She shrugged off my suggestion and proceeded to put the nice truck right back on the market for the next person. Not a good employee in my opinion.
Joseph G.Leave it as is.
Steve W.The guys did an awesome job. I don't think you can improve on that.
mike K.I have rented alot of equipment in my days from U-haul and others but this was the best experience I've had to date. I rented a auto transport trailer to pick up a small truck 200 miles away and bring back with no issues. Thank you to all the friendly staff workers. You guys rock!
Michael C.The Paducah location is nice. The mobile check in/out process used to be fine.. now it is a disaster.
Bradley D.The team were always helpful and professional. I enjoyed working with them.
Dennis W. | Expérience généraleActually helpful unlike Irvin Cobb Paducah ky uhaul.
Angela P.Overcharged. I brought it back with just over half a tank. And 1/2 tank was required. Still got charged extra 10$ Dude that works here quick to tell customers he don't “help†and “not allowed to helpâ€
Angela P.Difficult curve to pull out of when exiting the facility. Some trucks parked so close to road that visibility was hindered at an already difficult exit location.
Timothy M.Nothing. The staff Matt and Kyle took real good care of us can't wait to have to rent again. Thanks ya
Joseph G.Great staff, and very helpful
David S.Improve truck maintenance. Steering wheel was going right as the truck was driving straight. Uhaul employee was notified.
Scott H.Rude and charge me to put more gas in the truck when it was on full and refused to look at receipt where I just filled up. Very rude and unprofessional never will use this location ever again
Kayce H.The website quoted $0,79 per mile but when I checked out it went upto $0,99 per mile.
Candace M.Need more tie down rings on the outside, shorter safety chains so the don't drag on smal trucks like mine.
matthew P.S.O.
Preston T.Installation was completed quicker than expected. Employees were friendly and helpful.
Douglas H.Store was clean storage unit was very dirty
princess B. | Premières impressionsOnly complaint is I received text offering a free lock if I checked in online and then it wouldnt let me check in online so I had to buy a lock.....everyone very helpfu
Anthony L. | Premières impressionsLack of a big enough unit forced me to split up and rent two
RICKY C. | Premières impressionsThank you! We love your staff and will use you again for our truck and hauling needs.
CHERYL S. | Expérience généraleStorage unit itself was fairly dirty and in disrepair. All else was great.
Jennifer L. | Expérience généraleUnit was dirty
kathy w. | Premières impressionsNails and bolts all over the place. I got one in my tire.
MELISSA S. | Expérience généraleAbsolutely awesome customer service! I LOVE this place and recommend it to all of my family friends!
CLAYTON B. | Expérience généraleReally appreciated U-Haul recommending Roadrunnerz movers to help unload our truck into storage room.
Jennifer L. | Premières impressionsThe staff was always so friendly and helpful.
JENNIE C. | Expérience généraleKyle was the nicest, friendliest, and most helpful customer service representative imaginable. He went out of his way to accommodate me and was such a nice dude. His friendliness makes me want to use Uhaul again in the future.
CLAYTON B. | Premières impressionsMy experience at the U-Haul in Paducah Kentucky. My experience yesterday was awful. First off I had to wait for the storage place to open to retrieve the key to get into my storage. I thought they opened at 8:00 they open at 7:00 a.m. so I fiddle around until 8:00 a.m. which was already invading my time space. So the hours are not all that great for somebody's in a rush to move things in when they need to and then on top of that have to go to the office to retrieve a key to open my unit. Then I was told that my unit has been closed out put me into a near anxiety attack. I was beside myself as to what could have happened. I had just been in the storage said yesterday putting things in I told the employee. He proceeded to tell me well I don't know what to tell you you're not in here anywhere. As I said my car was loaded I had to go in whenever it was a convenient for the company's time to be open and I was in a huge hurry to get a friend of mine to a very important doctor's appointment. And my car was totally packed full of things so I need to put into the storage which I waited for the office to open. I waited until 8:00 a.m. I'm thinking that's when it opened. Evidently it opens at 7:00 a.m. under what it does not say that online of course I should have called but I really didn't have time. Everything was taken care of eventually although not fast enough for me being so I wasn't a huge rush and it really caused a lot of problems for the rest of my day. I called the 1-800 number that is listed the first time I called I was put on hold for the girl to reach a manager and they hung up on me. By this time I was totally livid and beside myself thinking great I cannot get into my storage I got my car full what am I going to do? So I took a big breath and I called back again and thank goodness I reached Ann and she was wonderful she walked me through it calm me down and told me what was going on pretty much. The hours do kind of suck especially when you're trying to move in and you're so busy packing number one using a card number two and don't have a lot of time on your day and have to revolve it around a schedule of the office other than that it's great and I would probably recommend it to friends.
Gerri G. | Premières impressionsKyle was very helpful and pleasant
Gerri G. | Premières impressionsEveryone was so helpful
Savanna L. | Premières impressionsNeeded help to transport but he didn't have any one
Ralph z. | Premières impressionsThe constant changing of pick up and rop off locations with limited to no notice make me hesitant to use U-Haul again. Changed my pick up location 10 minutes before my scheduled time and sent me to a place the had a 2 hour round trip to get back home. I had to pay for the gas in my gar and the U-Haul truck.
John C. | Expérience généraleI rented a room for 30 day's and had a change in plans and I actually never used it but I wanted to say the staff was very helpful and very pleasant, I would go there again in a heartbeat, Thank You
ROBERT T. | Expérience généraleThe self storage units are in disarray. There is spray foam insulation on the ceiling that is falling off everywhere. It looks disgusting and appears as if it could create a health hazard from the insulation dust particles it creates in its current state. It gives the appearance of an abandoned building after a fire with the insulation hanging and falling off the ceiling everywhere with no signs of it being swept off the floor. The employees were nice enough but the state of the facility is very alarming, in my opinion.
McCoy K. | Premières impressionsExcellent Customer Service.Everyone was extremely nice.I have always,and will continue to use and recommend UHaul for all my moving and storage needs
Somona C. | Expérience généraleI had an employee at the Paducah KY , I was going to rent a storage unit . The employee started waiting on us and shortly after that someone else came in and he stopped waiting on us and waited on the person who just came in . I left and got a storage somewhere else
Privacy R. | Premières impressionsExcellent customer service! Staff very friendly and helpful.
TAMMY M. | Expérience généraleLoved unit
Tiffany H. | Premières impressionsStaff member was very helpful
MELINDA M. | Premières impressionsNo problems. Very nice staff
LYNN S. | Expérience généraleThe uhaul manager was about the most unfriendly person I have ever met. The staff was ok but he wasn't and he wasn't willing to try and work with me on the storage issue that I had.
JACK S. | Expérience généraleNever used the service, not sure why I got the email to do a survey.
Thomas D. | Expérience généraleHad NUMEROUS problems with the accessibility of my unit when specifically being told at the time of rental that I would have 24/7 access. My paid unit remained double locked for "security reasons" in a well lit, properly locked unit with security surveillance although this policy was never explained to me nor was there any information in my contract that states that my belongings would not remain freelyaccesible ????? After making an extremely costly trip over four hours to find my belongings inaccessible I reported the issue to management, never receiving any response. When I planned to vacate I contacted the location to explain I would be traveling to the area with a rental truck and needed access I was assured that the second lock would be left on the unit "dummied" in the unlocked position until I vacated. After renting the truck and making the trip I again found that I had no access. After contacting after hours customer service I was informed that there was nothing that could be done until the following day, causing me to incur several hundred dollars worth of expenses including additional truck rental, hotel accommodations, gas and incidental expenses as we were not prepared to stay in the area. Both the customer service agent who took my complaint and the customer service representative who was working when I returned the following day assured me I would be contacted promptly by someone who could further investigate the matter. Two weeks later I have not received a call, email NOTHING. Absolutely atrocious customer service, immoral, illegal, and (to be frank) foolish business practices!! NEVER AGAIN will I deal with Uhaul outside of a courtroom!!
Brittany g. | Expérience généraleAwesome!!!
Stephanie Y. | Expérience généraleExcellent service and great having staff on site 7 days a week for security
Stephanie Y. | Premières impressionsKyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!
Marcey P. | Expérience généraleWhen I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!
Cheri N. | Expérience généraleThis place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revoked
Richard H. | Premières impressionsThe two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.
Richard H. | Expérience généraleAt check in the manager was a jerk. I rented there because I was to tired to move to another location.
Gary H. | Expérience généraleJe referais appel à lui.
Sandy C. | Expérience généraleMatt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problems
james g. | Expérience généraleGuy at the counter was a jerk.
Gary H. | Premières impressionsMy couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!
bethany s. | Expérience généraleSome staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other people
gwen h. | Expérience généraleEveryone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.
Deborah C. | Expérience généraleRate increase from Thursday rental to Friday rental caught me off guard. Everything else was great
Gerhard M. | Expérience généraleNo comment
Gerhard M. | Expérience généraleLove it
Jose S. | Expérience généraleSo you know ,YOU WILL NOT HAVE ROUND THE CLOCK ACCESS TO YOUR THINGS! Once the facility closes THEY PUT THEIR OWN LOCKS ON ALL SHEDS WETHER LATE OR NOT! I don't recomend
James K. | Expérience généraleIt was an easy and convenient place to store items during the month before our home closed.
cassie l. | Expérience généraleGreat customer service!
darcy b. | Expérience générale