Rude employee tried to rent faulty auto transporter with broken lights and nails in tires. When he called the day after it was already returned. He was rude, loud and unprofessional then hung up on me. He over charged my account afterwards. Disputing it now. BBB will be notified. Had to transport the auto transporter with the vehicle that was supposed to be on it. Loss of money, time, and damages to personal vehicle due to faulty equipment. Uhaul hasn't corrected the problem.
Danielle mCustomer Reviews for U-Haul Moving & Storage of Paducah
Testimonials From Recent Customers
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Worse experience I had. If I coukd give a 0 I would.. do not use this place. When I went to pick up truck (reserved in person that morning at 8am) at 4pm. Truck was not ready. They marked a 1/4 tank it was way less, actually had 30 miles to gas up. Ridiculous. First time I've ever got a truck that wasn't filled up. Store at 4pm reeked of weed. Person that waited on me I told him needed a box and everything to pack a 65 inch tv that was going to go from paducah to southern Florida. Got back to home Just a box and Styrofoam for corners that doesnt fit flat screen. This place needs to be shut down. My son had a storage unit the ceiling had bubbled fell on items. It smelled horrible. Told person upfront only response yeah they need to knock those down.My son said don't you need to go look at it. No they're all doing that. I do not recommend the location on Irvin Cobb. Terrible service. Lazy workers
SANDRA GEmployee came right out got trailer unhooked and had me on my way quickly and efficiently and was very courteous.
David RThe guy that first helped me was not happy or pleasant. He walked off and a lady rudely said go with him outside. Was not happy only a 1/4 tank of gas when the truck gets about 8-9 mpg. I had to gas up before even starting my day. Same lady in the evening just not happy to be there. The guy that checked me out was nice. It doesn't take any more energy to be nice/happy as it does to be short/hateful.
Terry MNothing. Everything was great.
Josh SThe personnel at both locations were very courteous, professional, and helpful. Kudos. Customer care, however, should offer truck sizes or options. I was rushing through the process and rented a truck that was way too big. That's my fault for not paying attention. I learned my lesson for next time (a very expensive one).
JENNIFER TThe lady who did my purchase on the day of pickup was very rude and snarky. Also when you want to get a truck they did not inform me that I needed a major credit card to get it so I had to pay way more for a regular uhaul which messed up my budget. Communication is key in keeping service.
Judith MIt took me almost 45 minutes to be able to return the vehicle as the app, although the app showed me at the UHaul location in the map section, saidbit couldn't locate me as being on site. Therefore, I called the after hours number and after the first agent waa not able to help me he tried to transfer me to someone else. That person never responded and I was left on hold without anyone ever answering.
Daron JThe reservation was so easy to make and checking in was equally as easy. Everything was ready and waiting for me. Great experience.
jeffrey kOne of the better uhaul/uhaul storage locations in the region. Clean equipment & kept up-to-date maintenance.
TEHRAN JMatt was awesome from beginning to end. It was ready 2 hours earlier than promised!!
Gary MDonuts and coffee. Awesome experience
Terry PDid not fulfill my reservation that I made weeks in advance. I had to spend hours on the phone to improvise and accept a much bigger truck that was not needed. The people I spent the time in the phone with did not know how to do their job very well since I was the one who even had to tell them where their locations and trucks were at. They should be fired. The return locations were even putting in another state across the country rather than near my address. Spent way more money on gas than what I needed to.
James TA great experience, no improvements. If I ever need a hitch installed in the future I will probably have U-Haul do it!
Anderson MVery Very Nice Customer experience what an excellent team of people at this UHAUL Location!!!!! 2170 Irvin Cobb drive Paducah Ky 42003
john tBetter train individuals at this location. The representative was very rude and condescending. He was not very knowledgeable and it cost me more money. Also, he did not look at my hook up to make sure it was correct.
Samuel FI took pictures of the truck upon the return and sent them in with the uhaul app. The manager, Matt said there was damage. There was not, and the pictures disappeared. What is going on with this. I'm being railroaded into paying $726 extra.
Steve BI felt like an inconvenience.
Amanda MTruck bed leaked damaging my belongings
Dwight TQuick and easy drop off at this location. Employee helped out and had 0 issues. Well done!
Mazen TYour representative was very helpful and courteous.
TIM HInstallation was great and speedy. Price of the hitch was very reasonable. Personal were very helpful and courteous.
Jim LVery friendly staff. Attentive. Respectful staff. Great supplies. Uhaul is by "go to" in moving!
LLoyd LExcellent professionally ran location. Very helpful and knowledgeable, can't say enough good about this location and my experience with them.
Scotty MI did not understand the costs. Rented for two days, but finished early and returned the truck the same day it was rented. I did not receive a receipt (was supposed to be emailed to me, but didn't receive it.) As of this minute, I have no idea how much the rental actually cost and whether the overpaid rental and mileage estimate will be returned to me. Would appreciate some help with this matter.
Micahel SMaybe a little more to reduce the cigarette smoke smell in the truck. I sprayed the ash tray with air freshener and it helped.
Joel SKyle is an excellent customer service rep!
Anthony L | Expérience généraleOverall just keep doing what you are doing!
Anthony LVery curious
William BThe staff was very nice a
matthew hGet a reservation if there is a style and size that you need.
Stephen UGreat customer service! Definitely will rent from this location again!
KELLY JAll good
Steve SMight consider having more than one employee there, one to handle hooking up to trailer, one to help other customers inside the store.
Justin SMatt Bell is a fantastic asset to this location! Matt has been helping me for years and I wouldn't use any location but his. He always goes above and beyond what is required. A true asset and professional. Thank you once again.
Bob DAll the U-Haul staff that I worked with were always responsive and helpful. It was an easy process and enjoyable experience.
Randall RIt was a much better experience than the pickup. They met me at the drop off location, quickly processed my order for the return which was great. They were very friendly and efficient.
Glenn QCustomer service is outstanding! Very friendly knowledgeable and helpful. Will recommend and use again use again
John mMore workers
Stone JThe guys were great. Very friendly while here, put my bed together in no time, was very fast & if 10 is the highest, I would give them 12. Merci.
Anne BDon't cancel a reservation without a good reason.
Dickie LTruck was not ready at the appointed time. I had to wait while they made a somewhat effort to clean it up. Still had fast food boxes and wrappers in it when I got it. It was a very nice Chevy truck. When I returned it the lady asked if it had any problems? I told her I had been in a big 2 hour traffic stop/ jam in Ohio and noticed the oil pressure went to 30 when idling. Since we weren't moving at all I shut it off and put the windows down. I told her this story and recommended they check the oil level. She shrugged off my suggestion and proceeded to put the nice truck right back on the market for the next person. Not a good employee in my opinion.
Joseph GLeave it as is.
Steve WThe guys did an awesome job. I don't think you can improve on that.
mike kI have rented alot of equipment in my days from U-haul and others but this was the best experience I've had to date. I rented a auto transport trailer to pick up a small truck 200 miles away and bring back with no issues. Thank you to all the friendly staff workers. You guys rock!
Michael CThe Paducah location is nice. The mobile check in/out process used to be fine.. now it is a disaster.
Bradley DThe team were always helpful and professional. I enjoyed working with them.
Dennis W | Expérience généraleStore was clean storage unit was very dirty
princess B | Premières impressionsOnly complaint is I received text offering a free lock if I checked in online and then it wouldnt let me check in online so I had to buy a lock.....everyone very helpfu
Anthony L | Premières impressionsLack of a big enough unit forced me to split up and rent two
RICKY C | Premières impressionsThank you! We love your staff and will use you again for our truck and hauling needs.
CHERYL S | Expérience généraleStorage unit itself was fairly dirty and in disrepair. All else was great.
Jennifer L | Expérience généraleUnit was dirty
kathy w | Premières impressionsNails and bolts all over the place. I got one in my tire.
MELISSA S | Expérience généraleAbsolutely awesome customer service! I LOVE this place and recommend it to all of my family friends!
CLAYTON B | Expérience généraleReally appreciated U-Haul recommending Roadrunnerz movers to help unload our truck into storage room.
Jennifer L | Premières impressionsThe staff was always so friendly and helpful.
JENNIE C | Expérience généraleKyle was the nicest, friendliest, and most helpful customer service representative imaginable. He went out of his way to accommodate me and was such a nice dude. His friendliness makes me want to use Uhaul again in the future.
CLAYTON B | Premières impressionsMy experience at the U-Haul in Paducah Kentucky. My experience yesterday was awful. First off I had to wait for the storage place to open to retrieve the key to get into my storage. I thought they opened at 8:00 they open at 7:00 a.m. so I fiddle around until 8:00 a.m. which was already invading my time space. So the hours are not all that great for somebody's in a rush to move things in when they need to and then on top of that have to go to the office to retrieve a key to open my unit. Then I was told that my unit has been closed out put me into a near anxiety attack. I was beside myself as to what could have happened. I had just been in the storage said yesterday putting things in I told the employee. He proceeded to tell me well I don't know what to tell you you're not in here anywhere. As I said my car was loaded I had to go in whenever it was a convenient for the company's time to be open and I was in a huge hurry to get a friend of mine to a very important doctor's appointment. And my car was totally packed full of things so I need to put into the storage which I waited for the office to open. I waited until 8:00 a.m. I'm thinking that's when it opened. Evidently it opens at 7:00 a.m. under what it does not say that online of course I should have called but I really didn't have time. Everything was taken care of eventually although not fast enough for me being so I wasn't a huge rush and it really caused a lot of problems for the rest of my day. I called the 1-800 number that is listed the first time I called I was put on hold for the girl to reach a manager and they hung up on me. By this time I was totally livid and beside myself thinking great I cannot get into my storage I got my car full what am I going to do? So I took a big breath and I called back again and thank goodness I reached Ann and she was wonderful she walked me through it calm me down and told me what was going on pretty much. The hours do kind of suck especially when you're trying to move in and you're so busy packing number one using a card number two and don't have a lot of time on your day and have to revolve it around a schedule of the office other than that it's great and I would probably recommend it to friends.
Gerri G | Premières impressionsKyle was very helpful and pleasant
Gerri G | Premières impressionsEveryone was so helpful
Savanna L | Premières impressionsNeeded help to transport but he didn't have any one
Ralph z | Premières impressionsThe constant changing of pick up and rop off locations with limited to no notice make me hesitant to use U-Haul again. Changed my pick up location 10 minutes before my scheduled time and sent me to a place the had a 2 hour round trip to get back home. I had to pay for the gas in my gar and the U-Haul truck.
John C | Expérience généraleI rented a room for 30 day's and had a change in plans and I actually never used it but I wanted to say the staff was very helpful and very pleasant, I would go there again in a heartbeat, Thank You
ROBERT T | Expérience généraleThe self storage units are in disarray. There is spray foam insulation on the ceiling that is falling off everywhere. It looks disgusting and appears as if it could create a health hazard from the insulation dust particles it creates in its current state. It gives the appearance of an abandoned building after a fire with the insulation hanging and falling off the ceiling everywhere with no signs of it being swept off the floor. The employees were nice enough but the state of the facility is very alarming, in my opinion.
McCoy K | Premières impressionsExcellent Customer Service.Everyone was extremely nice.I have always,and will continue to use and recommend UHaul for all my moving and storage needs
Somona C | Expérience généraleI had an employee at the Paducah KY , I was going to rent a storage unit . The employee started waiting on us and shortly after that someone else came in and he stopped waiting on us and waited on the person who just came in . I left and got a storage somewhere else
Privacy R | Premières impressionsExcellent customer service! Staff very friendly and helpful.
TAMMY M | Expérience généraleLoved unit
Tiffany H | Premières impressionsStaff member was very helpful
MELINDA M | Premières impressionsNo problems. Very nice staff
LYNN S | Expérience généraleThe uhaul manager was about the most unfriendly person I have ever met. The staff was ok but he wasn't and he wasn't willing to try and work with me on the storage issue that I had.
JACK S | Expérience généraleNever used the service, not sure why I got the email to do a survey.
Thomas D | Expérience généraleHad NUMEROUS problems with the accessibility of my unit when specifically being told at the time of rental that I would have 24/7 access. My paid unit remained double locked for "security reasons" in a well lit, properly locked unit with security surveillance although this policy was never explained to me nor was there any information in my contract that states that my belongings would not remain freelyaccesible ????? After making an extremely costly trip over four hours to find my belongings inaccessible I reported the issue to management, never receiving any response. When I planned to vacate I contacted the location to explain I would be traveling to the area with a rental truck and needed access I was assured that the second lock would be left on the unit "dummied" in the unlocked position until I vacated. After renting the truck and making the trip I again found that I had no access. After contacting after hours customer service I was informed that there was nothing that could be done until the following day, causing me to incur several hundred dollars worth of expenses including additional truck rental, hotel accommodations, gas and incidental expenses as we were not prepared to stay in the area. Both the customer service agent who took my complaint and the customer service representative who was working when I returned the following day assured me I would be contacted promptly by someone who could further investigate the matter. Two weeks later I have not received a call, email NOTHING. Absolutely atrocious customer service, immoral, illegal, and (to be frank) foolish business practices!! NEVER AGAIN will I deal with Uhaul outside of a courtroom!!
Brittany g | Expérience généraleAwesome!!!
Stephanie Y | Expérience généraleExcellent service and great having staff on site 7 days a week for security
Stephanie Y | Premières impressionsKyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!
Marcey P | Expérience généraleWhen I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!
Cheri N | Expérience généraleThis place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revoked
Richard H | Premières impressionsThe two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.
Richard H | Expérience généraleAt check in the manager was a jerk. I rented there because I was to tired to move to another location.
Gary H | Expérience généraleJe referais appel à lui.
Sandy C | Expérience généraleMatt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problems
james g | Expérience généraleGuy at the counter was a jerk.
Gary H | Premières impressionsMy couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!
bethany s | Expérience généraleSome staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other people
gwen h | Expérience généraleEveryone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.
Deborah C | Expérience généraleRate increase from Thursday rental to Friday rental caught me off guard. Everything else was great
Gerhard M | Expérience généraleNo comment
Gerhard M | Expérience généraleLove it
Jose S | Expérience généraleSo you know ,YOU WILL NOT HAVE ROUND THE CLOCK ACCESS TO YOUR THINGS! Once the facility closes THEY PUT THEIR OWN LOCKS ON ALL SHEDS WETHER LATE OR NOT! I don't recomend
James K | Expérience généraleIt was an easy and convenient place to store items during the month before our home closed.
cassie l | Expérience généraleGreat customer service!
darcy b | Expérience générale