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James SCustomer Reviews for U-Haul Moving & Storage of Red Bluff
Testimonials From Recent Customers
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I checked out 4 days after the payment was made and and was told they wouldn't pro rate the payment they kept the entire payment
Danny B | Expérience généraleWe had a moving crisis! Everyone was so helpful and made the rest of our move go as smoothly as possible.
Shylla B20 % discount
Charles TWe love Rhett Stehno, he always bent over backwards to make sure that we had the best experience. Highly recommend his facility due to his professionalism and kindness and attention to detail.
MARGO B | Expérience généraleThank you for being flexible when I needed to extend my rental time.
REBEKAH HThe gentleman who helped us when we picked up the equipment was a godsend. We were stuck in a tight position that left this location as our last chance. The previous U-Haul location employees were very unkind and cold toward us, despite the error not being our fault. This young man had such patience and was able to help us with getting the equipment. To the manager of this employee, hold onto him!!! He deserves recognition for his customer service and support. If I lived locally, I would recommend this location phenomenally.
Jordan BEric is truly an asset to the company. This was my 2nd hitch install, performed by him. He went this time above and beyond to find a solution to an unexpected problem. On the end the installation was a success. Next to his amazing creativity and professionality, it's always fun to work with and to talk to him. Uhaul is blessed to have this employee. If there is a raise for him considered, I assure he well deserved it.
chris bLe meilleur
Myint OTodo está bien
Ventura SWhen i told the (very friendly) guy that I really wanted to return this in Redding but they wouldn't let me b/c someone had reserved it at this location, he rolled his eyes. He said he has more trailers than he knows what to do with, that he gets four returns for every one that goes out, and that he needed to talk to corporate to stop sending him trailers. So....someone was feeding me a line...
Jim BI ordered 12 blankets and was given a vacuum packed bag which did NOT indicate the number of blankets. Upon returning home, we found it contained just 6. This comment is not against the pickup location/worker but a recommendation to U-Haul to put the contents number on the label.
Donald LThe guy behind the desk was rude to me and the 2 people before me. He had moments of being nice but then he purposely tried to make me feel stupid. I get it. The worker was stressed out but that's no excuse.
michael hClerk was great. Friendly helpful.. Hooked me up
Anthony BCustomer service was great
Tabatha GThe people were kind but the car dolly was old, hard to use and awful
Erik WForgot to get associates name but he was very helpful and even made sure I had access to my unit before he left, even though I came in 10 minutes before closing.
jamie k | Premières impressionsThe Redbluff site has much improved since I was there last. Very good customer service.
Teresa RNo one was in the store, waited around 20min and then had to call the customer service number in order to return the truck since there was no barcode to scan at the location.
Dustin AGreat staff!
Katie ZIt was by far the most excellent and exceptional experience I've had. From the start of the rental to the very end! If I could rate it higher I would!
ERIC AThis facility could use more than 1 person on the floor to assist customers.
George SExcellent manager does a fantastic job to do where we can do to take care of his customers. He does need help.
PAUL MEverything was great however in the online itinerary it states the return date was today Saturday but no return time. So I thought I had all day to return the truck but since I returned it past the time which was only indicated on the paper contract and not the online contract I was charged 40$ for 45 minutes extra. I'll call tomorrow and hope to have it resolved but if it want for that small detail this would be a 10/10
Cameron GThe young man that helped me was great. Great attitude and service under a high pressure situation with several people in the que waiting to pick up and drop off. He did great.
Gary FHave desk people that can stay at the desk and have a runner for delivery of the vehicles
Mark TMaybe not charge a 25 cleaning fee when it's pouring rain out, I brought it back completely swept out but it was raining hard all day and the only thing showing is rain water, I have photos and would really like for someone to see them, times are hard for most people these days so to have this happen is just wrong on all levels
Joseph GAutomotive needs looked into to insure no strange sounds and repairs completed and precise notation of available fuel before next rental.
Judy CThe person who helped me was outstanding
Mike Athe entire check in process was awesome
DONALD NThe staff was courteous and professional with a organized system & clean property. Highly recommend Uhaul, Red Bluff, CA
JAMES S | Expérience généraleFantastic service, thank you
Bailey S | Online Move InThe gm of the store was very rude and non helpful he called me stupid and I had to wait from 12am till 7am then a little after that to unload my stuff because he forgot to take the lock of my unit proceeded to tell me it was my fault I had too wait just a very rude man for being the gm
norma b1. I was unable to communicate by phone directly with the Red Bluff store. My appointment was made then changed to 02/03/2024 @ 12:00 p.m. 2. When I arrived for my appointment after driving 48 miles, everyone went to lunch for an hour and there was no waiting area. Other customers, 3 or 4, were in disbelief of the lack of attention provided by the two employees working the front desk. At 1:30 p.m. I borrowed a chair and sat in a corner near the front door and read my book for almost two hours. 3. The hitch installer was "outstanding". He was extremely professional, completed the instillation efficiently and showed me operational procedures. 4. I would be pleased to discuss my critique with the store manager if they are truthfully looking to improve their service.
Dan RThe Red Bluff U-Haul had excellent customer service, the staff were friendly and prompt, and I was in and out of there for pick up and drop off in less than 10 minutes! It was the best U-Haul experience I have ever had. Thank you guys for being the easiest part of moving!
Judy BEverything was done professionally and friendly.
ARCHIE B | Expérience généraleI thought the truck was old and dirty. I thought the pricing was deceptive in the sense that it was $30 a day but you should include in your advertisement that it's $.89 a mile. I really didn't like having to check my own truck back in after hours, but the truck was available when I needed it and I appreciate that the personnel were kind and professional and I still don't know what the final price was that I paid
Madeline HThank you!!!
Deborah D | Expérience généraleNon
Roland VEvery thing was perfect.
Patricia HI had an appointment and still had to wait 30 minutes
Ian ZOpened right on time. The worker was friendly, helpful and patient with me as I asked a lot of questions. Returning the trailer was quick and easy.
Carmen AIf I would have to tell you , after such a nightmare. I would say CLOSE THAT LOCATION.
Pattricia BGreat staff great customer service.
ASAD JRed Bluff staff was very friendly and cooperative.
ASAD J | Premières impressionsExcellent service à la clientèle. Very convenient to pick up and drop off at different location
Anthony BThe staff was helpful, knowledgeable and friendly. Pickup and drop-off was made easy thanks to the wonderful team at this location. Merci les gars!
Timothy CMore staffing
John SI had a lot of questions and the gentleman helping me had all the answers. Very kind and good customer service.
debra m | Premières impressionsMerci de votre coopération. It is a pleasure to do business with the Red Bluff office. Blessings, Teddy
Teddy wU Haul facility, quick and friendly.
Eric POutstanding staff. One problem is not always able to answer phone calls and getting transferred to Central who referred me back to the store. Elderly people do NOT want to deal with apps, we want to talk to people.
sandra c | Expérience généraleThanks always great service!
Jill HEverything went according to plan with the pick up of the tow dolly in Northern California, and then the pick up of the truck in Beaumont, California.
DONNA H | Premières impressionsNothing, the service was very good
Sisouvanh VThe manager Rhett and staff along with the equipment were all excellent!
Dave GNot sure I've got anything to put in. Experience has always been awesome, staff more than knowledgable, they will work with you on specific issues. Friendly, helpful, fast. It doesn't get better than Red Bluff U-Haul! THANKS RHETT. AND CREW!
Casey PI had the unit for 3-4 months and am currently using the U-Haul shipping containers to move the stuff. So far, I've been extremely pleased with U-Haul every step. The units are clean and set up nicely. It felt very secure. I never worried at all.
JoDee B | Expérience généraleTHANK YOU!
Shayne a | Expérience généraleVery expensive. Though the staff is helpful and friendly. Actually having staff to talk to when you walk into the business without waiting in an empty lobby would be an improvement. When I was closing out my storage unit, I walked into the store and was greeted by empty silence. I waited 5 minutes before an employee entered the store. This could certainly be improved. This is not the first time I have had this same experience at this store. I hesitate to say every time I have gone to this store I have had the same experience, but it had happened frequently.
STEVEN B | Expérience généraleAll good
Steve n | Online Move InSuper easy drop off. Great staff!
Cecilia CI dropped the trailer off at this location. I was greeted promptly and was told someone would be helping me shortly. The rep that helped me was very helpful and polite. I won't recommend this place as long as I could deal with them and not have to deal with the corporate reservation system. Total disaster and disappointment. U haul can take the reservation but can't promise you the equipment will actually be there when after you make the reservation. Horrible system. My trailer rental was fine but it was only one piece of equipment I had reserved. I was not able to get the truck I needed the most. After 3 attempts I lost all respect for the company. This fiasco cost me being able to get my furniture moved on time. It also cost me extra money as I had to move part of my furniture and now I have to schedule another 1000 mile trip to move the rest of my furniture. I will make sure that everyone knows what happened to me. I will make sure everyone is aware that even though you make a reservation the equipment is not guaranteed to be available when you need it. Total failure.
Traci CThis Uhaul location was easy as 123, even called back to get receipt/invoice and sure enough with 5 min had it all on email. This is more your Uhaul typical location.
Jorge SNo one ever answers the phone nor responds to emails, which sucks if you don't live locally to just show up. They're great in person, but otherwise, trash. Period.
MICHON L | Expérience généraleBeing harrassed for not arriving on time is stupid. I don't get payed to move trucks I'm moving different situations.
Anthony PBoth guys I saw on my visit were very helpful with my rental. One in particular (manager or assistant manager, I think) was very helpful with the paperwork for my first-month free storage unit.
Robert BA very nice, clean and large area. The employess were friendly, very helpful and moved quickly and easily to accommodate each customer. Because this location is a larger one offering variety of services - it would be great to have better signage directing customers on where to return/park rentals.
Thomas FThe trailer smelled really bad. Other than that it was clean.
ROBERT MKnowing where to park truck after
Daniel CNothing else. My car was returned earlier than promised. Merci.
Carlos VThe staff was great, professional very calm and respectful. Rhett went above and beyond. A manager worth learning from seems to have a great temperament with customers and employees!
Patty J | Premières impressionsThank you to all those who work so hard at U-Haul. The environment was professional friendly and efficient. The staff was helpful and patient. I appreciate them all. Thank you for your goodness.
Ann T | Expérience généraleI will continue to use
Brandon B | Premières impressionsRhett has been great to work with. He listened closely to my request, was straight forward in his reply regarding current availability to fulfill that request and worked closely with me until a situation presented the opportunity to make that request a reality, just days before my deadline. Thank You, Rhett!
Bruce B | Premières impressionsNot pleased with the rate increase. Almost every 2 months that's ridiculous one of the reasons we left. In the time we got it price went up $50 ridiculous.
kelsey h | Expérience généraleWe also appreciated the free rental of a 5x5 unit for month at our destination. Helpful staff, good equipment, good service, Thank you!
EDWARD A | Expérience généraleThe staff there went far beyond then any other service i have used and very friendly.
Helen C | Premières impressionsSuper hot in building
breanna B | Online Move InTook a while to find the unit, also not sure if I need to enter a code somewhere
Robert D | Online Move InWhen I went to rent a truck to remove my belongings from the storage, the young man who helped us was not very well trained and took more time and information than usual. Mind you this is my fourth truck rental and I have never had issues until yesterday. And when I checked out of my unit another another staff member had to clean up his unfinished process.
connie c | Expérience généraleGreat 👍 😊 customer service thank you 🙏!!!!!!!
travis b | Expérience généraleAwesome place, nice and clean!
Douglas H | Expérience généraleThe staff was not only professional and friendly but they made every effort to find me a unit in their available inventory. I am extremely pleased with the assigned unit in their climate control facility that will meet my short and long term storage needs.
Jose H | Premières impressionsU-Haul has an staff
Maria G | Premières impressionsI love U-Haul and the Red Bluff facility is a great example. Friendly and professional service all-around. Would definitely recommend them.
Nolan L | Expérience généraleAlmost every time I called to pay I got put on hold. Usually I would hold for a while and hang up. On the timer with 20 minutes and then hung up. Any service on the phones suck. And I wasn't sure when I was in and get there to pick my stuff up. I picked everything up the 25th. It was after 6 o'clock. Nobody is in the office. I tried calling to check out. Couldn't get a hold of anybody. So I came back the next day and basically I paid $55 for one day storage. Did you guys the prorated anything. I would never recommend U-Haul to anybody and I would never use U-Haul again.
Kevin F | Expérience généraleThank you to the general manager and all his employees at this Red Bluff site for taking care of all my needs
Kendrick K | Expérience généraleRhett was a great help.
JOHN V | Premières impressionsLove this place the crew here are awesome 😎👍🏼
Ellen ( | Premières impressionsGreat staff! Super helpful!
Bradley R | Expérience généraleStaff was so nice. Loved the whole facility.
Deborah G | Expérience généralePlease make a note everybody that has had anything to do with this contract has been well and am very proud to say that I used you all to make my move as of the people that run the Red Bluff California the staff was 100 % helpful and all my needs they all deserve raises and that office thank you again to U-Haul for saving and making a miserable situation a lot better
Kendrick K | Premières impressionsEverything was good
GREG M | Premières impressionsThis site in red bluff is a busy hub. These workers fiercely navigated COVID and being essential for our community. At a time when burger king employees were earning more than them. They provided our community with more than essential need. They stayed working..... They are hard working polite helpful and honest. They should be commended on their selfless dedication during a crisis......
tracie g | Expérience généraleEasier to rent a unit and lived the free first month!
Kelly T | Premières impressionsVary awesome place. Thank you everyone that works there.
Brian M | Expérience généraleThere was no lock inside. There was a green zip tie on the unit and unable to reach attendant by phone.
Jessica C | Online Move InBest storage I've had. The facility was always well maintained and clean, the staff was always helpful and reliable. Everything was always smooth and simple.
Vincent G | Expérience généraleThough pleasant to deal with, the staff was not forthcoming with information needed to access my storage unit. When I entered the unit I was given an access card presumably for the security gate. At that time I was given no instructions for its use. Thinking it should be fairly straight forward I left. When I returned to move items into the unit I approached to #2 gate on the north side of the facility, excited my rented truck and spotted my card at the keypad terminal. It read, 'welcome Steven Becker' and that was it. The gate did not open. I swiped my card about a half dozen times with no luck. I left the gate drove up the hill to the office where I found no employees. Knowing where an employee possibly could be I walked to his location. When I explained the problem he told me, that's because you need a fob. I was not given a fob. We then went back to the office where he gave me a fob for the gates. He explained to me the gate numbers coinciding with the numbers on the buttons on the fob and sent me on my way. I left the office and proceeded back down the hill to gate #2. After waiting the 2 minutes, I was told to use the fob I attempted to open gate #2 with the fob, pressing the #2 button and hearing an audible beep eminate from the keypad terminal. The gate did not open. Thinking I needed to use my access card in conjunction with the fob I did so. This time the terminal read access denied, code unknown. I did this a few more times then left to try gate #1 on the south side of the facility. I passed by the employee who issued me the fob and was asked did it work? I replied no and told him I tried my card. He responded, saying no it won't, now that you have the fob. I said ok, thanks and proceeded to gate #1. At gate #1 I pressed the #1 button on the fob and eureka, it worked. The gate opened. I arrived at my unit and found it was locked with a padlock. I then walked to the office, this time finding an employee helping another customer. I waited my turn and told him if the lock. We left the office, walked back to the unit where he unlocked the padlock. I unloaded my items and left. I attempted gate #2 for my exit thinking perhaps I didn't give the fob time to activate. No luck again. I then excited via gate #1. A couple hours later I returned to unload more items and return the rented truck. After entering gate #1, unloading and securing my unit with my circle lock I attempted gate #2 again for my exit. No luck. I then departed via gate #1 and drove to the return point. When i got to the return point, the employee that issued my fob came out to take possession of the truck. When i told him my fob did not open gate #2 he told me "Yeah, the board in the terminal is broken" we ordered a new one but it was broken too. It's been broken for a month or so and it takes 30 to 40 days to get the new part. This would have been very good information to know when I signed for the unit initially. It would have also been very helpful to know I needed and therefore received a fob for the gates when I signed for the unit. It also would have been helpful to know that I needed to immediately place my own lock on the door of the unit otherwise the facility would place their own to keep it secure until I moved in. To go along with that, I should have been told that had I not immediately place my lock on the door I would need to come into the office prior to attempting access.
STEVEN B | Premières impressionsWe are very satisfied with the whole team and with par excellence services rendered to us.
Gary T | Expérience généraleMerci.
Ann T | Premières impressionsAfter my experience I don't have anything good to say.
martin c | Premières impressionsHad unit for 8 months. Never missed a payment. Emptied my unit on the 4th was told I do not get a refund for the remaining month. Agent said we do not prorate. What shady business practices. In good conscious I can NOT recommend this place. What kind of company steels money from its customers.
ANDREAS B | Expérience généraleGreat Service
James L | Premières impressionsWhile overall the staff at Red Bluff UHaul was friendly and helpful, the young lady who was checking me out when I vacated my unit, upon returning from checking my unit, stood outside the door chitchatting with some customers while I was waiting for her. This was more than simply answering a question. The conversation went on and on until another employee asked if I had been helped and I told him I was waiting for her. He went and got her, and when she came in, she did not make eye contact with me, just printed out a paper and handed it to me. Her behavior was rude and unprofessional.
Stephanie D | Expérience généraleEverything was so great. Staff was just awesome. We were so exhausted at rhe end of trip..the only thing is we saw were two live roach small ones at the door of the new unit 285 we were moving into. Not the best to move into. Staff and facilities 5 star. Roach thing scares us and only 2nd day there....
KYLE T | Premières impressionsExcellent staff and facility never had any sort of issue what so ever, only reason I closed the account is because we are moving or I would still have a storage with them.
isis a | Expérience généralePhoto app for contract info did not work. Major time delay.
Craig H | Premières impressionsThe facility was great. The prices changing each year not a fan of.
Nicole R | Expérience généraleLock was not inside storage, given the wrong access device, and access code did not work, and wasted my time and gas driving to facility and not being able to access the storage for all the above reasons.
Jose L | Online Move InGreat service, I just wish there were more options for extend trips if I need an extra day to move. Also, I resent being forced to have a uhaul rep check in my uhaul and charge me for it. That was shady. I spent significantly more money on this trip than any other uhaul trip I've taken. I probably won't do it again because of the price.
CAMERON M | Premières impressionsAll of the staff were exceptional. Tyler and Rhett helped me with my move and answered all my questions. Tyler went above and beyond assisting me with a special request I had.
Sean S | Premières impressionsThis U-Haul facility was nice and convenient. The people were friendly and the pricing wasn't too bad.
Erich K | Expérience généraleAlarm went off 3 different times. Sirens disturbing.
John N | Online Move Inother than having my rental rate raised 3 times in the last 1 1/2 - 2 years I had my storage locker and the security system issues it was a convenient place to store my stuff.
William D | Expérience généraleThough moving is never fun. Uhaul made it easier considering the circumstances. Thank you Uhaul for all your help.
Jonah N | Expérience générale**I hope I NEVER need to use U Haul again!!!!** My father passed away and i placed some large, heavy tools and art work in a second story unit right after he passed. My plan was to move these items to my home but i was offered a free month of rental so i took it. When i went to pick up my stuff from storage i discovered 2 things. First, the elevator was broken! Second, i was locked out w a non payment note on my unit - It was one week before the end of the month! I was moving other items and had rented a u haul truck and movers to help, but the elevator was broken. The stairs were at the other end of the bldg. the movers were going to charge an extra $200 to move my items down the stairs. I opted to wait for an elevator. I called a number of times during the next month to check on the elevator. It was broken for at least a month. I finally had to pay someone w a truck to help me move up and down the stairs. I called on monday to check on the elevator, still broken, so imagine my shock when i arrived with my paid helpers on Wednesday and the elevator was working. I had people with me to move who i had to pay since they were there. The Red Bluff staff were nice, and i believe that they were as frustrated as the customers w the elevator situation. however, I did not hear once "I am sorry" "i apologize, "how may we help you?" I did hear "it's supposed to be fixed soon. " How can a company the size of U Haul take that long to fix an elevator? Why was I not offered up front compensation? Your broken elevator cost me hundreds of dollars and tons of frustration. I got three phone calls and was locked out twice for non payment during a "free month" of storage. As a customer it is very obvious what the corporation of u haul considers important - money-certainly NOT customers or customer care!
linda u | Expérience généraleThe staff members were very friendly and helpful. What a great crew!
Bruce M | Expérience généraleLove the staff
Jolene B | Expérience généraleElevator didn't work. Made process more hard. I think staff was new and took long finding solutions
jesus L | Premières impressionsThe place is clean and well maintained and the staff is great. I got an upstairs unit because it has an elevator. Shortly after I moved some of my things in, the elevator broke. It has been a month or more and still broken. I am 66 years old and have had both knees replaced. I have a very hard time climbing stairs without carrying anything. Carrying boxes up the stairs and to the opposite corner of the building is near impossible.
JOLEEN P | Premières impressionsThe cleanest U-Haul facility I have ever seen!
Jennifer G | Online Move InExpensive but good so far.
Lonnie S | Premières impressionsI recommend you to my son and daughter in law and they are now renting from you too.
Ramona B | Expérience généraleI’m happy with the service provided.
Stephanie D | Premières impressionsWe had a climate controlled unit and the place was the cleanest storage facility I have ever been in. If I need another unit, I will definitely be back. The entire staff was very kind and supportive as well. Many thanks.
Steve T | Expérience généraleVery good service
jerry h | Premières impressionsThe entire experience from start to finish was excellent!
Theresa S | Expérience généraleThe gentleman that helped me when I returned the U Haul vehicle, and set up my initial storage provided amazing service. Merci.
Beni G | Expérience généraleThere were payment issues but were resolved okay by the red bluff cal location, but redding cal location were rude and sloppy
Richard H | Expérience généraleI have been and many storage facilities over the last five years. I can honestly say your facility in Red Bluff California was the best I've seen. Thank you so much I enjoyed my experience and I would definitely choose U-Haul again for any of my storage need.
Susan F | Expérience généraleI have recommended U-Haul Storage to several people. The staff was always nice, but the manager at the Red Bluff one was rude to his employee when I was present. I thought that was unprofessional. The employee was very professional and a sweet boy.
michelle l | Expérience généraleRenting the unit online it doesn't tell you that the access code is not valid and that you have to physically check in and get a key card. The employee was not clear on which door I needed to use to enter the building. Just a little confusion with the unit alarm going off.
Ellen R | Online Move InThe assistant store manager was extremely welcoming and helpful. He was courteous, knowledgeable, and made me feel welcome in California after my one-way rental from Georgia. The facility is well maintained and all the staff was nice and professional. Thank you!!!!
MICHON L | Premières impressionsManager Rhett was very courteous and helpful.
Michael M | Premières impressionsSo far am loving the place
Ellie C | Premières impressionsIt was a cheap price but. They did not say at all or in paper work if u leave the rv spot with ur rv they will not give u any money back as a pro rate i left 3 weeks early and they kept all my money so that was horrible service
Daniel W | Expérience généraleAwesome!
Drew T | Premières impressionsWhen we arrived our gate code didn't work something about it had to be reset and it would take 24 hours, any way the man that helped us was very nice and helpful. I wish that I got his name but I didn't , it was Sat, Nov 14th about 11 am hope you can figure out who he was he was very helpful Thanks David Smith
David S | Online Move InRhett was great. Very professional.
stephanie r | Premières impressionsThe online process was quick and easy. I went to move in and my access code was declined so I went to the office and was told they only use card access now. They were out of cards though. So I went up again to unload and there was no lock that was supposed to included. So went back to the office and had to get a lock. Had to listen to the alarm every time I opened it because I had no card. Annoying but overall I'm moved in and hopefully someday I can access it without having to go to the office and get permission to enter my unit..
Julie P | Online Move InGot the last ground floor unit. The young lady that helped me was very nice. Bought boxes on two different occasions and both times she offered and helped me load them. I'm a happy camper!
BEA D | Premières impressionsVery professional. Kind and very helpful. Each and every person there.
pamela g | Expérience généraleThe staff was very helpful and friendly
Rona S | Online Move InI requested a smaller unit way over a month ago, I never received a phone call. I was moving stuff out and needed to downsize. Couldn't see paying the money for a 10 X 20. I just went ahead and moved everything out. I got tired of waiting. No one ever answers the phone you have to go down there and talk with someone. Very inconvenient.
debbie c | Expérience généraleDid not use. But staff was great and the storage was good
Brenda L | Expérience généraleWhenever I called, If anyone answered, I was always immediately put on hold. There were more than 10 times I was on hold for more than 10 mins. I found it extremely difficult to get through to anyone. Other than that it's an ok Uhaul experience
THANA W | Expérience généraleThe pavers that are installed between the parking spaces and the indoor facility make it very difficult to use the carts on. The items bounce and shift when each wheel goes over Each paver. While they look pretty they are not mover friendly. I would suggest not using them in future locations.
heather h | Expérience généraleMerci.
CINDY R | Expérience généraleRhett helped us and was friendly, very helpful and personable. The facility was extremely clean and smelled fresh. I recommend this facility to anyone. Great prices also.
bethany g | Premières impressions1. The alarm system goes off every time I open the door to my storage unit. 2. The online reservation system said the lock would be inside the unit when I arrived. It was not. The staff at the desk seemed surprised that I expected the lock to be inside the unit. 3. The climate control system does not seem to work very well at this location (Red Bluff, CA). The thermometer inside the building indicated 85 degrees. 4. Other than these minor inconveniences, the facility is very clean, modern, and in a very convenient location. The online reservation system was easy to navigate and simple to complete. I like that this facility, in addition to storage units, has all the items one would need for packing, storing and moving. Very nice.
Tony O | Online Move InThanks
CINDY R | Premières impressionsFriendly staff! Really nice facility.
jim m | Premières impressionsThis location by far was the best storage unit experience I ever had.
ryan s | Expérience généraleGreat overall move in experience. Thank you.
ashley l | Premières impressionsI am going to state that I was very disappointed to learn that I paid for my last full month ahead on TWO 10x10 storage units, and then cleaned them out just a few days past the beginning of my paid in full month. I was then told I do not get reimbursed for ANY of those 25 unused days on either unit. I was shocked. It doesn't work that way in literally ANY other business I know of. Very disappointing aspect to an otherwise great experience storing my belongings there for 7 months. I felt I was a great customer and these firm stance was not very good customer service by any means. I was basically told I was stuck with it and flat out of luck on any discussion of how this is simply not fair or good business practices
Jason F | Expérience généraleEverything went ok.
Mary C | Premières impressionsLe meilleur
Ray j | Premières impressionsWould be 5 star except phone call answered in Phoenix and they didn't really know the facility
Kevin G | Premières impressionsBest U-Haul facility I have ever experienced.
WILLIAM T | Premières impressionsAlarms go off non stop! I feel sorry for the employees there having to listen to it all day. Other than that it's a great place
shaun h | Expérience généraleNice to have your belongings in a safe and secured facility. Big plus is it is temperature controlled
STEVEN M | Expérience généraleThis is a great business organization.
Gary G | Premières impressionsThe check-in process was a bit confusing. The code to the gate didn't work at first, and no lock was provided as expected. With that said, all I had to do was ask, and the manager quickly provided what I needed.
Cassie A | Online Move InI would have rated it higher had the access terminal been in working order so that I didn't set off the alarm when I accessed my storage. The on-site manager, on a the other hand, was a great resource.
micheal b | Premières impressionsThe customer service is very good.
THANA W | Premières impressionsWe found a nice covered spot to store our rv at a good price!
Patrick P | Premières impressionsQuit sending ur emails or else I'm reporting u to the bbb
Jason C | Expérience généraleI went down to u-haul because I needed help with my wiring harness, I could not find the cars trailer harness plug so I thought I was going to have to get a custom job done for xxx.xx dollars. The assistant manager Eric? was so totally awesome. Went out to my car popped off the plastic panel per my auth, the one I didn't check of course and showed me the location. He was very nice and professional during the whole interaction and then sold me a 5x5 storage space. I used to be a supervisor/worker for a utility company and he is exactly the type of persons I would look for to hire on our team.
juston p | Premières impressionsvery professional will recommend to everyone!
lynnette f | Premières impressionsThey need more temp controlled storage units in Chico. No turn over and not enough of them since camp fire
Amy T | Premières impressionsGM Rhett was well-versed in his knowledge of the company, he was personable, and know how to make a customer feel welcomed. The staff seemed to work well together,
Stacey W | Premières impressionsExcellent customer service and an excellent manager who runs the place the way it should be. I'm impressed.
christina m | Premières impressionsIt was clean
Catherine A | Expérience généraleThe clerk/attendant was very helpful, had a positive attitude and quickly took care of my RV rental space paperwork. Kudos.
Robert K | Premières impressionsMy experience with this U-haul facility has been a positive one. Storage units were clean, easily accessible, dollies provided were helpful to move belongings and a nice added perk was donations area for things you no longer wanted but were of quality you could pass it on for free.
Melissa L | Expérience généraleThis is not Aubry and I don't want my info attached to her name anymore
Aubry T | Premières impressionsAmazing Conditions. Paul was helpful at checkout, although I selected NO to Insurance at checkin (double checked my copy of contract), was told to pay insurance at checkout. Paul sorted it out.
davinder s | Expérience généraleI was totally satisfied with the service in my storage
Jerry J | Expérience généraleNothing but problems. Shed got broken into, not the staffs fault, BUT FAILURE TO NOTIFY me was. Then several times I was unable to access my shed for up to a week. And WAS NOT NOTIFIED IN ADVANCE that I could not access my shed. Twice this was a important time and both times ended up costing me a lot of wasted money. I moved my stuff into a different storage facility.
juleen n | Expérience généraleSo clean! Even smelled nice! Air conditioned units are great too. Or climate control units. Its awesome. Best storage unit I've ever used so far.
Heather J | Premières impressionsVery nice, secure storage units that are reasonably priced. The online rental was a breeze. Most of all, the staff really goes above and beyond for their customers. Extremely accommodating & very fast to come up with alternative solutions to serve individual needs. I'd rented a too small of unit for my items, and Rhett was awesome! He quickly set me up in a larger unit.
Christa P | Online Move InGeneral Managers Customer Service Sucks. Has no idea how to treat people whom have dealt with hardships or how to treat or talk to women in general.
Alyssa M | Expérience généraleAlways kind
Alma D | Expérience généraleVery helpful and courteous and polite Accommodating to our needs and assisting my son getting the storage in order thank you
mary s | Premières impressionsYour storage rate are outrageously high for what you have to offer
Thomas C | Expérience généraleIn December I Wrote a check and a month or so later a payment goes through with a note saying checked destroyed no check and I never received an email about it. In January I made a payment for 38,74 which email said I owed I paid that and In February I get an email saying I m late on a 49,95 payment for January +a 10 late fee .staff was not friendly and has to wait for a while till someone came in the office to help you.
karen r | Expérience généraleMy storage was perfect for what I had. All employees were very nice at the Red Bluff U haul. Thank you 珞
Lisa L | Expérience généraleFirst storage unit was too small and staff were courteous and quickly switched me to a larger unit and I was able to unload my items and be on my way
Angelica M | Premières impressionsI was ok with the Storage units them selfs. But Uhaul needs to find away to guarantee a customer gets what they reserve. From the beginning of our renting a van in Sacramento and then to get to Redding only being told there was no sheds available then sent to Redbluff told there wasn't a hug one but we could have two free which was oas ok but. Your reservation service needs to be more honest with there customers. Thanku Redbluff for the use of your storages
Laurie P | Expérience généraleThe only problem we had is that when we made a reservation with U Hual in Ogden Utah, for a truck, we were supposed to get a 30 day free storage unit in Chico where we moving to. But when we arrived the store units at U hula in Chico were not available and we had to unload and store our truck load of furniture and household goods in Red Bluff. This caused us extra mileage and therefore extra expense. Not Red Bluff's fault. But irritating that the original reservation did not work as planned.
Daniel C | Expérience généraleRhett the manager went above and beyond to help me make my move to Washington happen after running into a few snags. I highly recommend this storage facility.
Doug M | Expérience généraleThank you. Every bit of contact I had was favorable.
Linda S | Expérience généraleVery friendly
Celina W | Premières impressionsI never used the unit
TAHNEE R | Expérience généraleI had moved with u-haul last year. It was awesome that you offered a month's free rent with the storage.
Lisa L | Premières impressionsThis staff at this facility is pleasant and courteous. However, when I was told "You're good to go" after they hooked up the U-Haul trailer to my tow vehicle, I was wrong to assume the lights were connected as well!
cathy h | Expérience généraleMerci
Nathan C | Expérience généraleGreat facility, clean and air condition
STEVEN M | Premières impressionsHelpful polite staff and facility is very clean Impressive to other storage locations
Leslie G | Premières impressionsI like most of what comes with my new storage however i think that one thing would make it even better and I would give u-haul a 5vstar rating if they changed the access hours to 24 hours, we already have cards to disable alarms for our units why cant we access them whenever we want to having that feature whats the point in having that when employees are already there watching the place! And many times i have needed something from storage after hours or have to work dayshift and cant do anything i need to do in my unit because its closed
Amber b | Premières impressionsCard reader nerver worked so the alarm always went off. Difficulty closing storage due to long lines and unable to do it through the app. Customer service couldn't close it so. I waited for 2 days for someone to call me back.
Kari S | Expérience généraleMirella was very helpful & patient while helping me to set up a reservation by phone.
michael W | Premières impressionsClean, well maintained, secure, best in Red Bluff
mike g | Expérience généraleYou keep sending some guys receipt to my email. I am not a customer.
Michael M | Premières impressionsvery easy, friendly staff, very clean & their rates are great
Patti G | Premières impressionsgentleman doing paperwork made it a wonderful experience
Debbie S | Premières impressionsThe only problem was there alarm system was not working but the employees were very helpful and professional.
James p | Premières impressionsLong waistline, not enough staff. Technical issues with cards
Jackie M | Premières impressionsExcellent customer service; I had a billing issue and they went above and beyond to fix. Very friendly people.
JAMES R | Expérience généraleabove average . . maybe even excellent. Depends on how service goes it may become excellent. Friendly, helpful, knowledgeable . . . that's how i like my experiences to go
Jorge A | Premières impressionsStaff was friendly and helpful when you could find a staff member to actually help you. Units are way overpriced. My 10x20 was 199,95 per month. Just down the street my new 10x20 is only $95 per mo
Nathan D | Expérience généraleWe had a horrible experience with uhaul on the phone. Experienced being led astray and misled. Totally taken advantage of and had to drive 30 minutes bc of it. Red Bluff saved your reputation
John S | Expérience généraleAfter a terrible and fraudulent experience on the phone. Being taken advantage of and misled, I was about to report uhaul. Darren (hope I got his name right) was amazing in Red Bluff and saved the day
John S | Premières impressionsThank you, Red Bluff, for attentive service with no hassles.
Robert P | Expérience généraleNo comment
Glenn W | Expérience généraleOverall excellent facility and service.
gary f | Expérience généraleRebecca and her staff are amazing. very helpful and courteous. I have told lots of my friends how great the U-Haul store is in Red Bluff. Great experience and you have my continued business. thank you
Malcolm M | Expérience généraleIndoor storage facility was great for the price. I never once worried about my items being stored there
Dusti B | Expérience généraleThe staff was very helpful and friendly
James S | Expérience généraleI find this store very helpful, great courteous staff, and always very clean. Definitely a great representative of the U-HAUL corporation. I will recommend this store for moving and storage needs.
Malcolm M | Premières impressionsI was pleased to have a convenient clean and safe facility to store my belongings. Very satisfied. Thank you, Cindy Brown
cindy b | Expérience généraleImpressive
Denise b | Premières impressionsWell maintained facility. Staff was very good to work with. I will return for future services.
Jerry w | Expérience généraleGM Rebecca Browser was the complete package: Give the lady a raise!
Marcey O | Premières impressionsThank you for all your help.
David K | Expérience généraleThe staff at this facility were the absolute best we have ever experienced. The facilty is always clean and still looks brand new! That manager & staff ROCK!! I will highly recommend this facility!
Shelly Z | Expérience généraleEasy peasy!
Rosalia C | Expérience généraleWould highly recommend the Red Bluff U Haul. Rebecca Brower was very helpful. All the employees were very friendly. Made my moving experience easier. Merci
Lurline P | Expérience généraleHassle free and clean units.
Jeff d | Expérience généraleGreat manager we went to different high schools together.
Scott M | Premières impressionsLove the security system!
Lauren L | Premières impressionsVery clean facility. Rebecca and Erica are excellent and helpful!
Derek R | Expérience généraleRebecca was great.
Larry F | Expérience généraleThe place was always clean, the staff were always nice and helpful and always open when I needed it.
Heather L | Expérience généralemy only problem was with Judith when I called to reserve a storage locker. She has no clue how much space a 26ft Uhaul truck needs. She wanted to rent me the smallest unit.
john b | Premières impressionsI'm so glad that uhaul moving men were able to help me. Without their skills, I would not have been able to get my job done. Thank you U-Haul crew!
peggy h | Premières impressionsMerci.
Andrea W | Premières impressionsThank you for making our move very easy. Both places were very nice and helpful.
David R | Premières impressionsgreat customer service.
Magaly H | Premières impressionsHaving spent more time at this unit,I found it one of the best .
Eliza J | Expérience généraleThanks for having available a 5 X 5 X 8 storage unit!
Jerry T | Expérience généraleR to hsu I see bue
Johnny G | Premières impressionsOn the staff question, the people that worked directly with me are great but there was one gentleman who worked there that was inappropriate in his phone conversation to another uhaul facility.
Albert E | Expérience généraleThis is NOT Robert Bair. He did ID theft using my cell phone number and email address. I'm his ex girlfriend! I reported this to red bluff police department.
Robert B | Premières impressionsThe young lady who helped us was patient and t thorough. She had our unit ready and quickly did our check out. We were happy to see how clean the unit and the facility was. Nice job!!!!
Delores P | Premières impressionsThe store manager was super helpful and extremely professional. I will recommend this location. I am in Real Estate and deal with people moving everyday.
CARLLA W | Premières impressionsThank you for great customer service!
Jerry T | Premières impressionsI would do business with them time and time again. Lovely people, great location, great help and a very clean facility.
Mary B | Expérience généraleBianca was awesome. I was told I would have to come back to the facility in person to close my account and she helped me get it done verbally.
Suzanne M | Expérience généraleRebecca was absolutely awesome. She works hard and is so very friendly. I strongly recommend this U-Haul location and I will be a returning customer when I need a U-Haul vehicle or off-site storage.
Ronald M | Expérience généraleBest storage facility we ever used! Thank you for all your help and kindness to the Campfire survivors.
Christina W | Expérience généraleOur experience did not start out good., so we started a complaint with cooperate. We were contacted by Chris Watson who went to great lengths to correct the situation. Thank you very much Chris!
Reagan R | Expérience généraleThe staff was very excellent
melissa h | Premières impressionsHad a great experience as always at the RB U-Haul facility. Rebecca is very friendly and always goes above and beyond to make sure everything goes smoothly and does it in a timely manor. Merci.
Shelly F | Expérience généraleDry nice Well trained respectful employees
Micheal A | Expérience généraleEveryone who works at this U-Haul in Red Bluff were so helpful. They went out of their way to accommodate! Great customer service!
KATHERINE B | Premières impressionsGood rates, very clean facility, and always super customer service!
Nicola L | Expérience généralePleased how clean the place was and how pleasant Rebecca the staff member helped checking us in.
Douglas H | Premières impressionsThe manager of that u haul was awesome and helped out so much!!
Jeremy H | Premières impressionsGreat experience from the Manager to the line staff. Best business in the north state!
Kim L | Expérience généraleThe customer service was above And beyond. The lady was incredibly helpful, and kind. My husband and I left discussing what great service we had, and how nice the units are. Way to go uhaul!
Joshua H | RéservationExcellent service from check-in, assistance, and drop-off personnel.
Gregg E | RéservationMost excellent experience. Excellent staffing Great location Great carts to haul your stuff Outstanding building more like a hotel for your stuff... LOVELY
tracy g | Expérience généraleYou guys are helpful and customer service is great. Very friendly staff.
EDRICK P | Expérience généraleI decided not to use the storage, but experience was great. The facility is very clean and nice, the staff was very helpful.
Serhii K | RéservationThe facility is well designed, solidly built, clean, safe, and has a good staff. But since I get paid on the first, I did have an issue paying hefty fees for being 'over 30 days late' on long months.
Eric K | Expérience généraleSetting up the reservation was easy online and the process in-store once I got there was easy as well. Super secure place with staff willing to help and don't seem "bothered" with it. Great place.
Justin M | RéservationRyan Nesles is a awesome worker there in Red Bluff he the best worker I’ve see in a long time he goes way be on helping you in this business and I would give this man a raise plus he was only one here
keith k | Expérience généraleIt has taken countless phone calls, multiple credit card disputes, repeated emails and much more of my time than it ever should have for UHaul to correct their mistake. Never again will we use UHaul.
Sara S | Expérience généraleUnfortunately the unit I reserved was unavailable and I was told that a new employee had made a mistake in making my reservation. There were only smaller units available and not other offer was made.
Brianna C | RéservationThis is the best Uhaul facility I have ever been to! Friendly and helpful staff and first class service! I would give six stars out of five if I could!!!
Michael F | Expérience généraleGood experience!
Anne H | Expérience généraleIt meant so much to me to have a small storage unit ready just in case in case I wasn’t allowed back into my home yet.
Tammie J | RéservationStaff was very helpful and met all my needs with pickup and return of a U-Box.
Ray U | Expérience générale