Customer Reviews for U-Haul Moving & Storage of Rock Island

1 123 évaluations

3840 46th Ave   Rock Island, IL 61201

(309) 948-5022

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(309) 948-5022

3840 46th Ave
Rock Island, IL 61201

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This is the only location I would deal with

carson tuttle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della Perkins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tayler Kerr 
Évaluation :
5

Cargo van did message that it needed oil changed!

Pauline Carnahan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Johnson 
Évaluation :
5

Emily and everyone at the Rock Island location was great!

therese Guise 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jade Bulecza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya Rhoden  |  Expérience générale 
Évaluation :
5

It was all great

Dan Deporter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY JOHNSON 
Évaluation :
5

The Uhaul App was a little flaky but the guys that were working today stepped up and got me going even though they were not open yet. Kudos to them.

corey hunt 
Évaluation :
2

The area where my storage unit was had no lighting. It was very dark and felt a bit unsafe. It was also in a corner of the facility where they were some odd dead ends that became almost maze-like to get out of. There was an emergency exit door where the fire alarm had been disabled very close to my unit. Its wiring box was removed and wires were disabled and exposed. I reported this the day we moved in and was told it would be repaired but it never was. A storage unit in my aisle had been partially cleaned out for a couple of weeks with broken glass on its floor and the door left open for those couple of weeks. The loading and unloading bays are very convenient.

Ted Teshak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Hammond Randy Newburg  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy LELONEK 
Évaluation :
3

U haul was completely dirty for pick up. Location was very dirty.

Sonia Held 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin Doherty 
Évaluation :
5

Great and efficient experience! The facility was extremely clean and secure. Merci.

Susan Turner  |  Online Move In 
Évaluation :
5

Was a very nice experience customer service was great

Karla Lloyd 
Évaluation :
5

I am always impressed with the friendliness and professionalism of the staff. Ryan and Jonas helped me worth this rental. They were both great!

therese Guise 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Holt 
Évaluation :
5

The representatives at pick up and at drop off were both professional, friendly, a pleasure to deal with. Merci!

Patricia Law 
Évaluation :
5

Le client n'a pas laissé de commentaire.

freddy james 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Masias 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie Rush  |  Expérience générale 
Évaluation :
5

No improvements i can tell.

edward maranda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina Teague  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Ferguson 
Évaluation :
5

Very happy 2 month experience. I will definitely recommend UHaul!

Eileen Middleton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Murphy  |  Premières impressions 
Évaluation :
5

Been moving little by little to a different state so we have rented a lot. Very courteous employees & have had great service.

Denise BRUFFETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Montgomery  |  Expérience générale 
Évaluation :
5

S.O.

tanhia light 
Évaluation :
5

Very easy & accessible & great customer service by the workers on site

John Marshall  |  Online Move In 
Évaluation :
5

Perfect

NICHOLAS YORK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Felden 
Évaluation :
1

The facility where the storage unit was located was great and the office staff were courteous. The problem I have with my U-Haul experience has to do with the emails I received from Jett Rossi. threatening email I received from after I had notified U-Haul, in person in their office, that I would not need the storage unit after the end of December. I went into the office on December 26, 2023 and provided this information. The counter clerk went into the computer and pulled up my account. He verified that we had paid until the end of December 2023 and told me to make sure I had everything out by December 30, to leave the lock off, and that the next time they were in the office (after Dec. 30th) they would inspect it. My response was a question about taking the lock with me because we had paid for it when we rented the unit and he said yes it was mine. We had no trouble complying with these instructions, we had the unit emptied by 1:00 pm on 12/30/2023. On January 4, 2023, I received an email from Jett Rossi that said: "We have not received your monthly payment for storage room #1516. The rent was due on 12/30/2023. A late fee of $28,99 has been charged to your account." So I called that day and report the exact words I have written in these comments and that I was not going to make the January payment and I was certainly NOT going to pay a $28,99 late fee! The person on the phone said they had "taken care of it". BUT WAIT, THAT'S NOT ALL: On January 12, 2024, I received a libelous and threatening email that said: "Your rent payment is now 14 days past due. An additional $0.00 pre-lien fee has been charged. We hereby make immediate demand for full payment in the amount of $181.19. If full payment is not received within 14 days, your right to use storage room 1516 shall be terminated, a $50 lien processing fee will be assessed, and a contractual landlord`s lien and any applicable statutory liens will be imposed on the personal property contained within the room. If you have not already sent payment, please send your check today or go to uhaul.com/signin/ to remit payment and resolve this matter." So I called the local U-Haul phone number and it kept going to the call center in another state. The call center rep was very nice. I told her I keep calling the local number and it keeps forwarding to the call center. So she let me know she had sent an instant message to Jett Rossi. IDK if this is taken care of or not, I have never received a confirmation email or a follow-up email to let me know my account has been closed and a thank you for being a customer.....I hope the account is closed and I am not going to get another threatening email on January 22nd, because that will be another 10 days...only time will tell because goodness knows Jett Rossi doesn't have the courtesy to call and apologize for demanding payment because someone did not do their job and verify the unit was empty and left clean and someone did not do their job and go into the computer, pull up our account, tick whatever box was supposed to be ticked to close the account...just saying I'm glad my life did not depend on whomever failed to do their job properly.

mary pedersen  |  Expérience générale 
Évaluation :
5

Make that the next customer visits the Rock Island location 3840 46th Ave. Jett, Jonas, Ryan and the entire crew are top notch professionals and go the extra mile to assist with all of your business and personal needs. They simply Rock !!!

Emmanuel Newman 
Évaluation :
5

The Rock Island team exceeds expectations every time !!!!!

Emmanuel Newman 
Évaluation :
5

We ended up needing a larger storage and the U-Haul employees at the storage we're fantastic!!!! Super helpful!

Angela Castel  |  Premières impressions 
Évaluation :
5

The facility always was very clean and well-lit. I didn't have much contact with the staff but, when I did, they always were very friendly and courteous. I had not intended to keep the unit for so long (2 1/2 years) but always found it in immaculate condition.

Jennifer Marme  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis raygoza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Burke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher Carruthers 
Évaluation :
5

Two tire flats and a leak in the roof caused delays and pain

Michael Davis 
Évaluation :
5

Great experience. The men at the service counter were first rate and helped whenever we needed anything. The facility is a little hard to use, however. They have key cards that are suppose to stop alarms but when you open you unit, the alarm sometimes still rings. It's hard until you get accustomed to the order to do things. Overall, I would recommend them to anyone!!

CARL SIMPSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Smith 
Évaluation :
5

I would suggest that you continue to service your customer base with the same efficiency. My experience was effort less due to professionalism. Thank you for problem free experience.

Joyce Strickland 
Évaluation :
5

Fast and easy rental!! Thanks for the great service.

CARL SIMPSON 
Évaluation :
5

Great service

Andrew Woods 
Évaluation :
5

Excellent service

PEDRO BIDEGARAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay swanson  |  Expérience générale 
Évaluation :
5

We rented the covered 5x8 single axle trailer. We are Winter Texans and moved stuff some 1500 miles to our home. The trailer pulled great! The Uhaul people were great! Thank you. Grant McManus.

grant mcmanus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy Stroop 
Évaluation :
5

Due to rain, I asked if a box truck was available vs the pickup truck and open trailer I reserved and that was no problem. Easy check in with great service and easy checkout with great service. It's nice to see some companies still value great customer service…nice job! :)

Timothy Wheeler 
Évaluation :
5

Staff was extremely courteous and professional

David Yordy 
Évaluation :
3

Please make sure the equipment is where it is supposed to be.

Melissa Zeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Montgomery  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade Ross  |  Premières impressions 
Évaluation :
5

Very friendly

Anthony Carpita 
Évaluation :
5

There is no way to improve on perfection. Jonah and his crew are so amazing and professional. They always treat us with kindness and respect, ensuring that we have more than enough of everything. We live in Davenport where there are quite a few facilities, but we continue to utilize the one in Rock Island because of the way they do business and treat us.

Emmanuel Newman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade Ross 
Évaluation :
5

Cell service is bad in this area. Makes it near impossible to pick up your truck online.

Ryan Iest 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Skelley  |  Expérience générale 
Évaluation :
5

Everyone was friendly and the u-haul was very clean in and out

Inez Collins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Case 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Purk 
Évaluation :
3

When picking up truck it wouldn't start and had to be given an alternate. The situation was remedied quickly, but the alternate truck had no dolly/hand truck.

Rita McGrath 
Évaluation :
5

I have rented at this location and the service is always good

Carson Tuttle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Burton 
Évaluation :
5

The storage facility was always clean. I only was inconvenienced when the lights went off and I am deep in the cleaning task. It was hard to navigate to the hallway for a returning light.

janice welch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Brock 
Évaluation :
5

Both employees were absolutely wonderful to work with.

Leslie Wakeland 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven Acuff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Simmons  |  Online Move In 
Évaluation :
5

nADA - gREAT OPERATION!

Robert Van Hulle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin deroin 
Évaluation :
5

Very clean, accesable and secure.

Bert Wiegand  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny Lucas  |  Expérience générale 
Évaluation :
5

The service is Great I will recommend you to everyone

nickolas allison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennale Yarbrough 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL Deporter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Fox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Blair 
Évaluation :
5

two gentleman working that day were so easy to deal with. I rented a truck with out a ramp and when I also rented an appliance dolly, the guy at the counter recommended I go up one truck size so I could get a truck with a ramp. I really appreciated this! I didn't want to have to lift that big cooler into the truck.

CRYSTAL GASKINS 
Évaluation :
5

The truck was pretty banged up.

Ashley Hall 
Évaluation :
5

Nothing I don't think . Everyone was fast, courteous and nice. It's the second time I've been there and rented and it's always the same deal. It's always nice. I work with another company and they've used the same place probably 10 times and always have a great experience.

james ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Chastain  |  Expérience générale 
Évaluation :
5

I don't know where to start and I don't think there is enough space to write about my experience. From beginning to end I was taken off guard by the niceness, kindness, helpfulness and professionalism of Jett who is the assistant manager. He was not rushed and he seemed to genuinely care about helping me save and to get the best for my money. They ran out of the storage unit I wanted and he upgraded me to one for the same price. He was patient and even help me find extremely reasonably movers who were fast and also friendly and nice and even drove me to the area. The storage area has maps posted to assist you to find your unit (it is a large area) . I have never seen a storage unit such as this and I have had storage most of my life and they are usually basically the same. This area is secure and each unit has temp control and its own alarm system and is obviously well maintained and really clean. I walked into the U-Haul storage customer office not feeling well and sort of dreading what I thought would be another place that would try to drain as much money out of me as possible, but this was far from the case. When I left the office I felt very good and happy to know there are businesses such as this U-Haul business with people working there like Jett. I truly believe if people were aware of the services etc., at the U-Haul facility on 38th Street in Rock Island they wouldn't go anywhere else. Plus there are so many aspects to that particular U-Haul (I never been to another U-Haul Rental) facility, I believe they sale everything anyone would need to move to facilitate their move. I can't say enough about the wonderful service and nice people associated with U-Haul but I must stop here. However, I would strongly advice anyone needing storage or to rent a truck, make sure you check out the 38th Street U-haul facility before making any decisions.

Loretta Taylor  |  Premières impressions 
Évaluation :
5

Employee at store was super friendly and efficient. However, Our truck was pretty banged up. Other than that, it was a good experience!

Brittany Welker 
Évaluation :
5

This uhaul location was excellent. The attendant was very helpful and helped us during the hooking up and unloading my auto.

Lawrence James 
Évaluation :
5

Nothing. Everyone was amazingly helpful, friendly and informative. Everything is always clean and organized and the storage system is better than most.

david nelson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sergio Andon Aquino  |  Expérience générale 
Évaluation :
4

The only reason I moved out is because this company goes up on its rates every year. Maybe they should grandfather prior customers in to the rate they are already paying

Tiffani Hanes  |  Expérience générale 
Évaluation :
5

Jett is doing a good job as the new manager of the rock island facility

WILLIAM HEALY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Kostynick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontique Lottie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey Hatchett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Satterfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Campbell 
Évaluation :
3

I paid for a dolly and frunature pads didn’t receive either emailed about a refund for the two things haven’t heard anything back yet.

Jacob German 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Nitzel 
Évaluation :
5

The storage facility was always clean and well lit. The staff was very knowledgeable, friendly and helpful. I would definitely recommend to family and friends.

jahzara owens-jehan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Nieves 
Évaluation :
5

Thank you for great customer service at my location!

dawn gray  |  Expérience générale 
Évaluation :
5

Very pleased with the entire experience. Staff is always very polite and respectful. Merci.

Jelseca Walls  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jelseca Walls 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie Martin 
Évaluation :
5

Best storage solution for the entire QC.

Thomas De Doncker  |  Expérience générale 
Évaluation :
5

Always satisfied

GAIL KELSO 
Évaluation :
5

I wish the garage area required a code to enter. Sometimes I was there by myself after the office closed and anyone could come in. I had someone come through riding a bike around 6pm one night. Made me uncomfortable.

Beth Armstrong  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LLOYD LAPLANTE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Prefountain 
Évaluation :
3

Bathrooms were extremely dirty…

Austin Millhouse  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Plotts  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Vance  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis Maurer 
Évaluation :
5

I thought it's cool that they repurposed an old KMart for the storage area- what a fantastic idea. The gentleman who helped me was courteous and fast.

david wiederrecht 
Évaluation :
5

Good experience.

Lamont King 
Évaluation :
5

Staff was quite friendly.

FRANK FLACK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS HARTMAN 
Évaluation :
5

Fast and easy drop off. Great customer service.

Jeff Fellers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT ODWYER  |  Expérience générale 
Évaluation :
5

It's always clean and well kept. The lighting is excellent and the staff is super helpful and friendly.

Stephen Detombe  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Root 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Glenn Hamilton 
Évaluation :
5

Nothing everything went perfect

Robert Barnard 
Évaluation :
5

Great the way it is !!!!

WARREN HARKEY 
Évaluation :
5

Great staff. Everyone really helpful and professional. Always professional appearance. Have been to other uhaul business this facility is far beyond those.

MICHAEL CLARK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN REITMEISTER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Ross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaes Barnette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Fessler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Bishop 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Brown 
Évaluation :
5

Great experience. Having garages to pull into to unload was bonus.

Anthony Fuhrmeister  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James McElyea 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen Barnett  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyquanda Washington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY RUGGEBERG  |  Premières impressions 
Évaluation :
5

Best storage ever and reasonably priced

bryan sharpe  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Esparza  |  Expérience générale 
Évaluation :
5

Great customer service, great location!

Ashlie Jaeke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark badillo  |  Expérience générale 
Évaluation :
5

We always have a great experience at the Rock Island U-Haul and especially appreciate the wonderful service Jett provides. Merci!

MICHAEL BELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Homan  |  Expérience générale 
Évaluation :
5

All was great. The Rock Island Location was great to work with.

Joe Schadt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Weitl 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee Elkins  |  Premières impressions 
Évaluation :
5

The staff at the Rock Island location were extremely professional and addressed every concern I had regarding this time with them. I have been at a lot of storage facilities throughout my life in multiple careers and I have never had the pleasure of working with a staff such as the ones at this location. I truly want Mr. Caleb and his team to know how valuable the encounter was with him and his staff. Great job and continue to do what you all are doing. Thank you all so much for restoring faith back into the human race for me. Kenny Williams

kenny williams  |  Expérience générale 
Évaluation :
1

Yesterday my fiancé went to unload our storage unit we have had at your Rock Island location for several months. We were on a time crunch moving our homes and also were unloading the unit before the next months rent was due. He went after hours to unload as thats all the time we had that day. Upon renting this unit we were not informed that there is a side door to load and unload. We were sold on it because it was so close to the main entrance and how convenient is that? My fiance unfortunately got his keys locked in the facility leaving his vehicle wide open and unlocked- our storage items wide open and unlocked and him stranded. He frantically called me for help, but we still cant leave our items there for the taking. He then called Caleb Williams phone number who was listed as GM "after hours help" line after trying to load the app which would not work. Caleb continued to forward both of our calls until finally turning his phone off. My fiance was able to get back into the building to get his keys when he realized the large doors in the front by our unit and also where he loaded everything to were not opening. Again, this is not something we were told upon renting and we did not know about the side door as it was all the way a crossed the unit and your General Manager was refusing to answer his phone AND it is posted nowhere on the building or doors. So once again he was stuck because some of the items were too big to fit through the smaller door. Caleb finally responded via text about the side door. Caleb was very short and rude and showed an unwillingness to help, respond or apologize. What should have taken an hour or so took 2+ hours. Caleb has continued this behavior upon us asking for his customer service line or boss so that we can report his behavior and even proceeded to cuss at my fiance and exclaim that he didnt understand what the problem was and not to bring our business or our businesses business back. This is a very poor decision on his part. Why have a GM on call help line if they refuse to answer or help? What if my fiance was unable to get back in the building and his car keys remained locked in? What would really go a long way is for a GM to be helpful, considerate and compassionate because moving items can be very stressful. A simple and sincere apology from Caleb would go a long way. Rest assured that as GMs of this community we will not network for, recommend your services to our customers, or use them again in the future without the behavior being addressed and corrected.

RYAN PERALES  |  Expérience générale 
Évaluation :
5

Very clean and someone was always there to help

Theresa Goben  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL SIMPSON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kimberly kirschenmann  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay swanson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Sersland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo De La Rosa  |  Expérience générale 
Évaluation :
5

We need short-term storage space, with little notice. We checked in online, quickly received all of the necessary information, and checked out a few weeks later with no problems. The process could not have been easier.

Adam Boardman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Hare  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Ruiz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisa Garza  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Jacobs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Sedeno  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT ODWYER  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Goben  |  Premières impressions 
Évaluation :
5

Beyond what we expected 👍👍👍

Dy Ann Hanell  |  Premières impressions 
Évaluation :
5

Very pleased with my experience there

Greg Bennett  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

courtney martin  |  Expérience générale 
Évaluation :
5

Aside from a little mouse issue. Everything was always great.

Katherine Leech  |  Expérience générale 
Évaluation :
1

I did not make this reservation or use uhaul. Someone used my information to do this- not me

Alexandra Columbia  |  Expérience générale 
Évaluation :
4

Excellent experience with storage unit and rental!

Penny Wells  |  Expérience générale 
Évaluation :
5

Super friendly helpful staff. Ease of setting up storage.really like the park inside to unload.

MICHAEL CLARK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Lassere  |  Expérience générale 
Évaluation :
2

The general manager was a horrible gm very rude & inconsiderate would not Recommend a friend to this location

alexis ganzer  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toshia LeShoure  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE KIETZMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Nesbitt  |  Expérience générale 
Évaluation :
5

I forgot to turn in the card to swipe.do u need it ?

jeff wells  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANE MCKEE  |  Expérience générale 
Évaluation :
5

Jet was very helpful

Kathy hanson  |  Premières impressions 
Évaluation :
4

No comment

Paula Mcmath  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca Cumberworth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Zaglauer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Walton  |  Expérience générale 
Évaluation :
2

It was a great thing at first... I needed a U-Haul and some storage space... Very convenient for me.... Then, I was supposed to get a free month when I rented the U-Haul and that space together... I seen this on my first or 2nd email from U-Haul... I called customer service. I called the store I even made a special trip there to ask about it.... I was never given that free month.... Then when I paid my last month I told the gentleman that this was also my 30 day notice.... I believe it was several days from my last month when I lost my key and told the gentleman at the desk this was my last few days and I lost my key, so what's in there wasn't but a few big furniture things and I already swept it out the last time I was there.... So I said keep what's in there or put it in the free spot for anyone who wants it.... Well I guess not a single person that works there don't take notes or have a memory, because I kept getting late bills in the mail months after acting like I never gave them a 30 day notice or the multiple times I said it to the employees.... Even made phone calls to the store over it, even emailed back and forth with the store manager.... I still received late notices and email notices.... And now I am responding to this email, because this must mean that you auctioned my unit or just lately all the times I told people and emailed them has finally sunk in.... I liked the place and I would recommended this place to friends....

Jacob Goodnight  |  Expérience générale 
Évaluation :
2

Would not help me with my situation employee messed up didnt take storage out of my name when I took my stuff out I am now stuck with a 1000$ bill and management does not care treats me like I'm less than human and wont take my calls

April Nebinger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Hawkins-Kamper  |  Premières impressions 
Évaluation :
2

when was the arrived at the facility. The bay door opened up for us and I drove in. The door would not shut behind. It close halfway down. We try to help push it up while pushing the button and it fell down and almost smashed us. We were unable to get the truck out. I went to the office to get help. The guy blamed us for breaking the door. We had an item that we needed to throw away because it broke on the truck and we were told we could not throw anything away but we can I get the truck out.It was most unpleasant. My son could've been hurt and this is why I do not recommend them.

Natalie Rush  |  Online Move In 
Évaluation :
5

Clean, friendly, and easy process. I appreciate the extra security measures in place to ensure my storage unit is secure.

Mollie Owens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florentia Willemsen  |  Expérience générale 
Évaluation :
5

Very helpful and courteous. I wish that the months could be pro rated, but other than that, great!

Tyson Kuehl  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia Foster  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susie Lebeau  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Giglio  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela paprocki  |  Premières impressions 
Évaluation :
5

Loved the experience. Inside unloading was great.

kimberly kirschenmann  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Lopez  |  Expérience générale 
Évaluation :
4

Would have given 5 stars, but I don't think it's fair to not prorate rent. Had to pay a whole month for only a weeks use. The last place I used a storage unit did prorate, but wasn't climate controlled. So I used this one instead. Otherwise it's a great place to store your belongings.

Linda Roberts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacy hurry  |  Premières impressions 
Évaluation :
5

I really appreciate all your help thx again

Errick Bea  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matilda Lao  |  Premières impressions 
Évaluation :
3

Storage unit smelled like dead mice the entire time I rented it. Once I moved all of my things out, there were 2 huge spiders that were crawling on the floor. (I'm sure they got into my boxes). I rented a uhaul to move my items. The truck smelled like it was burning and barely wanted to shift gears. Not a great experience overall.

Mary Patterson  |  Expérience générale 
Évaluation :
5

Clean secure storage facility

steve mcglone  |  Expérience générale 
Évaluation :
4

Was a nice place to store my house hold goods. The only down side anyone can get in building they just can't get in a room with out disarm card. There were several time the drive in bays had people sitting in there cars just listening to music watching people

Damian Dorland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEDERICO MONTALVO  |  Premières impressions 
Évaluation :
5

I appreciate the security and cleanliness of the facility. I also liked that I was able to pull my car indoors and out of the elements to access my unit. Perfect storage facility.

Vicki Grothusen  |  Expérience générale 
Évaluation :
5

Jet is an awesome employee, patient and went over and above to help me out. Improved my uhaul experience overall, and the type of person you want working for your company .

mitch melega  |  Premières impressions 
Évaluation :
5

Great safe place for storage! The office employees are very kind and helpful as well.

Dawn Baughn  |  Expérience générale 
Évaluation :
5

Everyone was friendly. The storage facility is lit well and very clean.

Gerald Nesbitt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Odle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE RICH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie Gray  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dustin Dozard  |  Premières impressions 
Évaluation :
4

Only complaint is that there are big mouse houses in the units. You pay a little extra to not have an issue with mice getting into your things. Also, the unit smells like something is dead inside, staff said they can't find the issue. Maybe pest control should be called.

Mary Patterson  |  Premières impressions 
Évaluation :
5

It's a great facility which I'm sure I'll use again in the future. I recommended it to my brother and sister-in-law who also rented space.

roxanne tacey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Komanique Johnson  |  Premières impressions 
Évaluation :
5

Staff always accommodating and facilities exceptional and easily accessible. Trucks are reasonably priced and would recommend this location to everyone.

patricia vyncke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Downing  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

morgan murphy  |  Expérience générale 
Évaluation :
5

Great service

Dianna Pizarro  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyn Ketelsen  |  Premières impressions 
Évaluation :
5

Staff was perfect and very nice place is super clean easy in and out

kenneth de pron  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Alfon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary dalmasso  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E Gripp  |  Premières impressions 
Évaluation :
5

Love the garage feature!

Beth Armstrong  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg Bennett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL GOLDSTEIN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherrie Gray  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Augustine  |  Premières impressions 
Évaluation :
5

I had a back unit on the west side, definitely needed more light. Dark inside unit.

Kelly Lesher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA SUITER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Sandry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

temika polk  |  Premières impressions 
Évaluation :
5

Staff was very helpful and polite. Made everything easy.

Sandra Madsen  |  Expérience générale 
Évaluation :
4

Na

nora phillips  |  Expérience générale 
Évaluation :
1

I lost the key to my storage and I was told to wait until the morning for maintenance to open it. The next day I was told maintenance doesn't do that. Wasted money and time.

Ronique Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Duffield  |  Premières impressions 
Évaluation :
5

The desk reception was very helpful. Knowledgeable and informative. The facility itself was very convenient with being able to pull in your car to get out of the elements. The facility inside and the unit itself were very clean. A job well done by the U-Haul staff.

olitio rosas  |  Premières impressions 
Évaluation :
4

It's cool so far. I've made a couple mistakes with procedures but so far so good. Have been treated with respect by the staff.

Joe Pompa  |  Premières impressions 
Évaluation :
5

Staf was very helpful, freindly and informative. And the facilities are awesome. Definitely recommend

Michael Mason  |  Premières impressions 
Évaluation :
5

Caleb is the reason we had several storages and will use him and uhaul in the future. He is the reason we will return when we have the need for storage again. THANK YOU!!

DEAN CARLSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA BERTHOUD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL GOLDSTEIN  |  Premières impressions 
Évaluation :
5

Offers better options for protecting your things than any other facility I've seen.

Kristal Taft  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

omar jalloh  |  Expérience générale 
Évaluation :
5

For the short time we needed a rental place, I was very grateful to have a clean, safe and secure place to have my daughter's things accessible when needed. I was able to have a trolley available when we needed to use them.

Kevin Builta  |  Expérience générale 
Évaluation :
5

Outstanding staff!!!

Carol Goldstein  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA TALLEY  |  Premières impressions 
Évaluation :
5

I used the storage facility for a month. It was exactly what you would want. It was clean, convenient and the staff was very friendly and helpful.

CLARA SPEIGHTS  |  Expérience générale 
Évaluation :
5

This facility is a busy place! The staff is helpful and everything is just as one would expect!

David Timmons  |  Expérience générale 
Évaluation :
4

Staff was unfriendly and not very willing to explain things clearly if wasn’t for the staff would of given 5 stars

Damian Dorland  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avis Tripilas  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joseph perez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paige massie  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Dorland  |  Premières impressions 
Évaluation :
5

The staff here was awesome and very helpful, I can't say enough nice things! The facility was clean, easy to navigate and I was grateful for the space. Merci.

Stephanie Weaver  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer adams  |  Premières impressions 
Évaluation :
1

My belongings became infested with bedbugs after using your facility. I will never again use a U-haul service.

Rose Bleuer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Cook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyn ramirez  |  Premières impressions 
Évaluation :
5

Thank you, I really appreciated the opportunity to have a nice place to store my things as I transitioned to a new location.

Rebecca Foley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Timmons  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM WESTON  |  Expérience générale 
Évaluation :
5

I'm a first time customer. I was very pleased with the staff's friendliness, helpfulness and courteous service.

CLARA SPEIGHTS  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maureen Forsythe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Lehmann  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YWCA Quad Cities  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL CARTER  |  Expérience générale 
Évaluation :
5

Your front desk attendants were ECELLENT!!! The young man the first day checked in was THE BEST!!!! BEST STORAGE FACILITY I'VE EVER EXPERIENCED!!!! THANK YOU!!

Anna Fowler  |  Expérience générale 
Évaluation :
5

So glad we used it, even it was temporary. Very clean, convenient and the price was right! Thanks!!

Rhea Frank Cottingham  |  Expérience générale 
Évaluation :
5

The whole staff here is AMAZING! We would recommend this place to everyone.

Thomas Pauk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Tucker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS ROBLES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES GREENWOOD  |  Premières impressions 
Évaluation :
5

outstanding facility and especially personnel! Totally impressed with both the young gentleman working the counter, Seth & Jett. Both of them were professional, kind, extremely helpful, and an absolute joy to work with. I have told everyone I know how outstanding these two gentlemen were and how impressed I was with the organization and the cleanliness of the facility. Thank you so much!

Carol Goldstein  |  Premières impressions 
Évaluation :
4

When calling to ask questions the folks were very helpful

JUDI KROLIK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Holzinger  |  Expérience générale 
Évaluation :
5

Very clean and secure, with a door alarm for each individual unit. Easy access from outside, climate controlled on the inside. Friendly, helpful staff.

Garold Edwards  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy Lewis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan Holgate  |  Expérience générale 
Évaluation :
4

Maybe it is our timing, however there was not enough carts. Thanks

Michael Goritz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria Santana  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kotacka  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory Holloway  |  Premières impressions 
Évaluation :
5

This U-Haul facility was well staffed unlike other facilities I've used. They did a very good job.

Curtis Morehead  |  Expérience générale 
Évaluation :
5

I was very pleased with the service and would it again.

Harvey Barlow  |  Expérience générale 
Évaluation :
5

Very courteous and professional. All of my questions were answered.

JAMY TUNNELL  |  Premières impressions 
Évaluation :
3

The guy that checked me in/set up my account was friendly and helpful. The other guy in the office, not so much. He acted like he had better things to do than be there. When we went to the side to the unload area the garage door would not open. I called the office and the guy with the attitude problem answered. He said some of the doors are broke and to try another door. I was in a 26' U-Haul truck, I am not driving to each door to find one that works. He should have gotten up off his butt and put a sign on the doors that don't work. I'd highly recommend reviewing having him as an employee.

Bradley Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Avis  |  Premières impressions 
Évaluation :
5

From the general manager on my initial visit to the staff on Sunday, great experience and friendly folks! They didn't have a large unit available but accommodated us with 2 side By side units of equal total size! Very happy with the process and accommodations! We even made an initial error with how to put our security code in and the front desk staff was very nice about the way to properly queue it in and helped us better understand the process.

JOSHUA SPAULDING  |  Premières impressions 
Évaluation :
4

I am very pleased with our unit.

CHARLES GROSSMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Morehead  |  Premières impressions 
Évaluation :
5

Linda in the Nampa, ID store on Caldwell Blvd was more than awesome!!!!!!The 2 young men that served me were great in Moline & were very knowledgeable & personable. Over all, this moving experience has been great and U-haul was a large part of the great experience. Merci

marie Nelson  |  Expérience générale 
Évaluation :
5

Only "complaint" I might have was that it was a bit confusing to know how to access the unit. It was explained but would have been better to be shown. Staff willingly came from front office to show me how to do security card, however I had some difficulty removing the zip tie from the unit.

Jennifer Marme  |  Premières impressions 
Évaluation :
5

Very nice company and employees are excellent.

DEAN CARLSON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garold Edwards  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Lunney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katherine cue  |  Expérience générale 
Évaluation :
3

The "Free" storage unit was not necessarily free, due to the fact that the lock I had from my previous storage unit was not able to be used. Customers must to purchase a specific lock for the storage facility. The sales person wasn't able to explain exactly why my lock was not sufficient, but he was courteous. Aparently, this is the protocol for the use of storage units but I'm unsure if its location specific or franchisewide. For convenience, I paid for a lock to unload the rental and turn-in the vehicle as soon as possible. To say that "the larger a corporation grows, the weaker customer service and quality control" is an understatement. Some ppl take pride in their representation of a company and operate in the interest of both customer and the business by the level of customer service. Although my personal experience OVER-ALL was horrific, I can say there are some cool people working for this company that value customers and assisting them as much as possible, and THAT is greatly appreciated. When corporate wouldn't listen and noted my dissatisfaction with a process as an individual incident stemming from a specific location I was disappointed and frustrated even more. I was cut off frequently, I was told the military has money to spend so trying to monitor the amount spent on transport is pointless because he submitted a plan to save the Air Force money and it was ignored. The manager was helpful and empathetic. I am glad she called because from my experience with this location ( after the storage guy left and the replacement shift took over) &customer service @1800GOUHAUL I didn't think UHAUL was concerned about the people that use their services and that their goal is how much they can get away with, without someone asking questions or without explanation. The manager validated my issue, acknowledged I'm not the only customer who had an experience involving misinformation, apologized ( Although I told her it was okay), apologized for the dismissive posture and behavior of the drop-off location, apologized for the customer service representative, informed me of the equipment checks that should have been made on the Auto transport to ensure customer safety and informed me she would try to find some compensation for my experience which I don't need and will not use, nor do I want a refund, but I felt like a valued customer. I was: -sent email with wrong location -notified by another location of the location associated with my reservation -pick-up location at two separate locations -Tread on tire blown two hours into travel (tires looked okay but noone checked pressure or the trailer I used the email from the lady in the office that didn't know she had the trailer in the lot) - 2hours in the heat waiting for roadside assistance in an area with no signal to use a website posted all over the truck! -being dismissed by drop-off personnel and customer service!

Edwin Lee  |  Premières impressions 
Évaluation :
5

Excellent

Bryan Cook  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naamah McCarthy  |  Expérience générale 
Évaluation :
3

The size I reserved was not available

Michael Goritz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaliyah Gosney  |  Expérience générale 
Évaluation :
5

Gentleman who helped me was very nice and quick as I was stopping in on my way to work. Received the keys and stored my items in less than 20-25 minutes. Merci.

christina garzon  |  Premières impressions 
Évaluation :
5

Glad we chose this facility. It was clean, temperature controlled, pest free, and secure. The enclosed loading/unloading area was a nice bonus that came in handy during bad weather. Will definitely use their services again when needed in the future.

Stephen adamson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie Batkey  |  Expérience générale 
Évaluation :
5

Best storage I have been in.

Vickie Milton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Millbook  |  Premières impressions 
Évaluation :
4

Would have preferred two handicapped storage units due to arthritis.

Renee Liva  |  Premières impressions 
Évaluation :
5

Chase was very helpful and I would definitely be back to use your moving facility and equipment.

Amber Doran  |  Premières impressions 
Évaluation :
4

All is good so far

Emily Sweet  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie Jones  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

Kenneth Kinnan  |  Premières impressions 
Évaluation :
5

My only concern is whether the space we rented was really the 8 X 10 X 10 that I am paying for. The queen size mattress and box spring are very tight when laid on their side from front to back. This caused the door to rip the plastic cover and sheet on the mattress. Otherwise, The access was a little confusing due to our inexperience with the facility, however the staff at the U-Haul store were very helpful and explained everything to our satisfaction. They were very helpful and checked on us to be sure we were doing okay and had no further questions. My thanks to them.

Anita Mc Knight  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia foster  |  Premières impressions 
Évaluation :
5

Thank you for a great experience,

WILLIAM REEVES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Mc Clellan  |  Expérience générale 
Évaluation :
5

Staff member were great and always. Professional

diane davis  |  Expérience générale 
Évaluation :
4

The move-in experience was confusing. The facility map sent via text didn't work, so we didn't know where our unit was until we got. There we didnt know which bay to park in or the process to use them right away. I also didnt have a knife or scissors with me to cut the tag off my unit when I got there. However, the facility is very nice, clean, and I feel it is secure. I am very happy with my rental, I just had hoped for more detailed instructions for my first visit.

Jama Clark  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Ford  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Nunn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Herd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Vandewalle  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann boege  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Walton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Herd  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele redding  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY CARLSON  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYQUANDA WASHINGTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila HANCKS  |  Expérience générale 
Évaluation :
5

Staff very helpful and friendly

WILLIAM KING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca Walker-rozo  |  Expérience générale 
Évaluation :
5

The staff at this facility is so friendly and helpful; they made rental a breeze. And the facility itself was clean, cool and easy to use. I highly recommend it.

Twink Jan-McMahon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Reeves  |  Expérience générale 
Évaluation :
5

Great place to store college stuff for the summer.

Lawrence Turzynski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen Rogers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Woods  |  Premières impressions 
Évaluation :
1

Second time using uhaul and it wasn't any better then the last. They don't seem very organized. Turned in my card because I was done with the storage unit. And I got a call a week later asking if I was done with the unit. What? Yes! So apparently the person I turned the card into didn't do their job? Another thing is that things need to be explained more when you guys are renting out this units, trucks or whatever it is. I turned in my truck after hrs and had no clue on how it was suppose to be done. I was just told to drop my keys off in the drop box. Didn't know I was suppose to go online and take pictures of the truck and everything. I feel that explaining your policies is part of Good customer service. It happened to me the last time I rented I was never told I had a specific time to turn in my truck so I ended up turning it in late. Meaning I had it longer then I should have. Not sure if it's just the employees not doing their jobs and being lazy or what. Just a little bit of constructive criticism. Also wasn't a very good look that there was mice poop and a mouse trap in my unit. Luckily none of my stuff was damaged by the mice. And hopefully I didn't bring any home with me.

Jessica Stracner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malikah Muhammad  |  Expérience générale 
Évaluation :
5

Staff was professional, knowledgeable, & friendly. Facility is much cleaner than most outdoor storage units. Price is significantly more than some other companies, but worth it for the safety & easy move-out. No 1st-of-the-month dues or hidden fees. Pay on anniversary date of starting the unit, not on the first of the month. Je les recommande fortement. 

BRENDON DEVLIN  |  Expérience générale 
Évaluation :
3

Too early to say if we will recommend to friends or not. Could not access the unit the first night (last evening). Manager Caleb responded to my voicemail by text saying something must not have been set up right and that he will look into it today.

Jan VanWaardhuizen  |  Premières impressions 
Évaluation :
5

Very clean facility and secure! Plenty of parking and ease of dropping off stored items.

Lawrence Turzynski  |  Premières impressions 
Évaluation :
5

Wonderful employees, great service

Shawn Carr  |  Premières impressions 
Évaluation :
5

I signed up for storage because I thought it was a month free right away. Didn't realize I had to pickup a truck before getting the coupon. Also, none of the larger spaces were available, which were the ones that initially interested me.

BRENDON DEVLIN  |  Premières impressions 
Évaluation :
5

I was pleasantly surprised at how nice the facilities are. The place looked brand new! The location is very convenient too. The associates provided excellent customer service. I rented a van and storage unit and was very pleased. The only bad experience was how much gas the heavy duty van used but that was to be expected with such a vehicle. Everything else was outstanding!

juanita mendenhall  |  Premières impressions 
Évaluation :
5

Jonas was very knowledgeable, helpful and answered all my questions. Merci.

tom scott  |  Premières impressions 
Évaluation :
5

Please provide my attendant who signed me up for the truck and the storage space five additional paid days off during this troubling time.

Thomas Lunney  |  Premières impressions 
Évaluation :
5

Had my whole houseful of stuff stored for 5 months. It was perfect. Friendly, helpful staff and a very clean secure facility.

Rose Deibert  |  Expérience générale 
Évaluation :
5

Very helpful staff, great security systems, and comforting to know that they spray for bugs.

mike beardsley  |  Expérience générale 
Évaluation :
4

I would reccomend this storage facility to anyone Thank you for your assistance

Pamela Randle  |  Expérience générale 
Évaluation :
3

The staff was professional but they lacked a great sense of customer service. We tried to ask questions about the potential products of interest or future payments or even tried to start a conversation, the GM seemed so distressed & disturbed. We dont expect for people to be purky but in a customer service field, you have to show more proactiveness than your personal feelings. Other than that, all is good.

Debbie Vaimauga  |  Premières impressions 
Évaluation :
4

Very helpful and informative

WILLIAM KING  |  Premières impressions 
Évaluation :
5

Very friendly staff. Nice controlled secure environment. Liked that it was month to month and didn't have to give notice ahead. Would definitely use this facility again :)

Sandra Aguirre  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

tony willis  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff, couldn't have had a better experience.

Shawn Carr  |  Expérience générale 
Évaluation :
5

Your employees are fabulous and very helpful!

Rose Deibert  |  Premières impressions 
Évaluation :
5

Nice and clean secure storage units

Richard Cervantes  |  Expérience générale 
Évaluation :
5

Seth was very helpful. He showed me the access panel for entering the storage building and explained to me the things I need to do to NOT make an alarm go off. Very important.

Theresa Sosalla  |  Premières impressions 
Évaluation :
5

The two guys who helped me were excellent.

maxine mcenany  |  Premières impressions 
Évaluation :
5

Great U-Haul and storage Facility.

Catherine Grimmett  |  Expérience générale 
Évaluation :
1

Talked to 3 different uhaul places and all were different answers. Long story shirt it was alot more money than originally told.

Ashley Desmet  |  Premières impressions 
Évaluation :
5

Nice new facility. Helpful staff. All around great experience

Brett HENDERSON  |  Premières impressions 
Évaluation :
5

Helpfull

Dan Murphy  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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