Great place
Max S | Expérience généraleSelf Storage Units in Rock Island, IL, 61201
U-Haul Moving & Storage de Rock Island
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- 5,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI had reserved a unit earlier in the day of move-in but upon arrival we found the unit to not be large enough. The manager quickly upgraded us to a larger unit without issue and everything worked out great! The location of the unit is convenient and also a handicapped unit meaning the door opened outwards instead of rolling up which is awesome since I am handicapped. All in all, this was a great experience!
Tamara R | Premières impressionsWe will use again
Margarita P | Expérience généraleEverything worked out well!
Geozette G | Expérience généraleGreat customer service
Darry T | Premières impressionscustomer service was excellent nice n smooth
Lena B | Premières impressionsMaximus (I believe his name was) was incredibly helpful and I will be using U-Haul in the future because of him specifically
JOHN O | Expérience généraleUnit was always secure and never had issues gaining access when needed. Office staff was not the most helpful when canceling unit however, we got the info needed and it ended up being fine. Staff just wasn’t super helpful or informative.
Leslie W | Expérience généraleThe uhaul location itself was great! Customer service representatives through text messages need more training! I was told by customer service representative via text chat that I was going to be billed another month because I had my stuff in the unit the day my payment was due. I don't think she fully understood me thinking I was complaining about payment being taken. When that was not what I was inquiring about at all. I don't asked if it was true that I have a 5 day grace period. She informed me that no I do not and if my stuff was still on the unit on due date I would have to pay. I am a busy adult like most of us are! I was at work and she completely stressed me out about my belongings while I was having a hard day at work. Training on empathy and giving the correct information is much needed! I cleared my unit day of due date and told the people that worked at the location what was told to me by customer service rep and they informed me that I did have a 5 day grace period! All of that stress for absolutely nothing. All while working a hectic job after a long process of buying a house. The people at the uhaul location I used where amazing and very helpful. I wish there was a way to talk to them directly instead of a call center!
Olivia N | Expérience généraleMany other storage facilities lure you in with a low rate and then you find out that’s not really the price, it was a six month paid in advance OR you get intro price but then keeps escalating. Appreciate very much the transparency.
joe b | Premières impressions