Everything went well. However, I do have one complaint. The parking available for people accessing their lockers is very poor. There are only a few spaces and two of those have a pronounced slant downwards making loading and unloading difficult. Merci.
Ingrid K. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Santa Fe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything was great
Leslea M.Staff told me to fill up the gas tank after use when I picked up the truck, which I did before returning it, but they still charged me for gas (I've pictures of the gas tank and the receipt from the gas station). After complaining about the gas charge, I was told that nothing could be done. I asked to talk to the manager, but staff said that they could not call the manager because “he did not answer earlier.†I had to insist for the employee to finally call the manager, which he finally did. The manager picked up the phone promptly and tried to find a solution with the employee. As they did not find a solution, the employee was directed to leave a note to the manager to deal with the problem. Im still waiting for the manager to do something Overall, I'm very disappointed by the lack of professionalism of the staff, will not rent again from that place if nothing is done.
Loic V.Just a suggestion: Make available "non-smoking" vehicles. I had to make a 5-day, 2200-mile cross-country trip in a truck that had been smoked in. Not pleasant for me.
Ken K.The wait time to get the uhaul was very long. I opted for the app check-in and that failed. It wasn't clear where the check-in was for the app or how to proceed. I stopped at the storage units by mistake. The signage could be improved. Overall the store was tidy, the worker was kind and personable.
Wendy S.Customer service was superb and Gerry was so helpful getting our truck rescheduled.
RICK S.Angela was very helpful
Miguel G. | Online Move InEveryone has been so helpful. The facility is clean and very well organized.
Jesse G. | Premières impressionsBest U-Haul location I've ever seen. Spacious, well laid out and maintained meticulously. I dealt with the manager and he was profession and pleasant to deal with. Jon Schermerhorn Santa Fe, NM
Jonathan S.Customer service was excellent
Heather R.Truck had crack in windshield. Fuel tank was only 3/4 full when received. Passenger door did not seal properly so there was terrible wind noise when at highway speed. Need to maintain trucks better.
David B.Friendly staff, new facility. Good experience. Thank you!
Catherine S. | Premières impressionsWhat a fast service it was. Thank you, Jerry Garcia, for making this an awesome day for both of us.
Zachary J.I really like the place . Very nice clean and organized the girl that help me was very nice .
Neddie S. | Premières impressionsEasy experience 10/10
Bailey K.The staff (Jerry Garcia) was knowledgeable and courteous, great experience!
Metzalli V.Everything was great!
Laura A.Very friendly, professional, and efficient!
Russell J.The folks in Santa Fe were super friendly. Helped us set up our storage and returning the equipment was fast.
Renae C.Jerry and all his staff were great and were always there to assist me. I highly recommend this facility for storage needs. Thank you!!
Leslie J. | Expérience généraleThank you for making my life easier, u-haul has always been wonderful and everyone that works there have been very polite and seem genuinely happy to be working for uhaul. Looking forward to more business in the future!
Ovi J. | Expérience généraleStaff was knowledgeable, prompt and courteous. Side note - I misread the first question about location to mean the physical location of the store. I assume it means how would you rate this store, and that would be excellent.
Scott A.Eddie was very professional and answered all my questions, including providing options that I could use. I appreciate those little impacts...
Emmanuel A.Everything went well from start to finish. The staff did a terrific job of explaining everything to us. Great job! Thank you!
Richard M.We had a great experience and this was our 33rd move together. You all rock in the U-Haul biz. Thank you to everyone there!
Steven S.Great!!!
Luis C.Very professional and friendly. Rental was ready to go when I arrived.
Ernest B.Easy check in process. Attendant answered the only question I had. Great service here once again. Thx
Ernest B.This facility is very convenient, well maintained, well lit and very clean. Access to storage is excellent with truck docks plenty of parking and keypad security entry. Staff is knowledgeable and very helpful. Excellent service à la clientèle. Thx Jerry and staff!
Ernest B. | Online Move InExcellent staff, clean facility. Strongly recommend this over using the hopeless app.
Kim M.Great experience with U Haul at both ends of the process. Merci.
Jeanmarie C.Very competent employees at this location. It was a pleasure to interface with them.
john J.The advertised rate was not honored. I was told it is because I have another unit. Very disappointed in not getting the free month if renting a truck. Know now that U-Haul doesn't honor all its advertising. At least at that location. That said, the facility is well kept and people are nice. I still like the place, just disappointed in not getting the advertised rate.
Diane D.The staff was very friendly and very helpful.
Pamela B.Andrea was terrific.
Christopher G.There's a grab bar to the right side of the rear door. There really needs to be a grab bar on the left side as well To accommodate peoples' handicaps. Great location
Tonya T.The ability to rent both the truck and storage in one place made the process very seamless. The storage facility is top notch, very clean and secure. The staff are awesome as well, David was very helpful in adding an additional unit when we found we needed more storage space. Overall awesome experience.
Jared L. | Premières impressionsSo I was running late to return my U-Haul and tried calling the number to inform them I'd be like a half an hour late and they wanted to charge me another $43. That's ridiculous and I'm pissed. So I had to rent it for a whole another day because that's basically what I was being charged for. You guys should really go back to being humans and people and treating people like people and a half an hour doesn't f****** matter and it makes me not like your company anymore
brianna O.S.O.
Maribeth S.Great experience! Excellent staff and facility!
Beth D. | Expérience généraleRoberto was MORE THAN helpful when I booked my storage and any and all other issues I had when I moved into the storage space! He was excellent, friendly and professional! My best to him!
EDNA L. | Premières impressionsI had a wonderful experience. I would use them again.
Desiree C.Thanks to Jesse
Maria E. | Premières impressionsThanks to manager Jerry Garcia, I had a great experience at this location, Jerry and his staff were prompt and prepared and got me on the road for safe travels across the country. Thank you Jerry n staff.
Christian D.Very efficient equipment return check and friendly chat.
Bryan S.This UHaul location is the BEST in Santa Fe: friendly, informed, efficient, long-term staff; clean, contemporary equipment; AND temperature- controlled storage. I drive past all of the other UHaul locations in town to go see Jerry and his staff! Thank you, again!
ROSE A S.Excellent service, responsive, friendly, knowledgeable, and great value for the product. I could not recommend the team that assisted me any more highly.
Pete W.Since I was given 2 different trailers before a 3rd trailer whose connected lights actually worked, it's clear the workers who checked and certified it were/are incompetent. Not only that, but when I refused to take a supposedly new 5x8 trailer (that included a built-in ramp) with non-working lights, these incompetent workers argued that the problem was that my newly installed Toyota tow hitch and electrical harness were at fault. That was wrong. Since the 3rd (much older) trailer lights worked when connected, it appears the fault was the new trailer was really defective and the manufacture and assembly was not done correctly and the local workers were wrong in certifying that it worked. Obviously, there are a plethora of problems and corrective actions needed involving manufacture/assembly and local technical checkout.
Terry F.The staff made drop off incredibly easy and efficient! Great attitudes and super helpful team. Probably the best Uhaul experience I've had in years of renting with Uhaul.
Paul P.Staff were attentive and addressed all issues.
Bill J. | Online Move InStaff were helpful.
William J.Excellent service from beginning to end!
Beth D.Jeannette was very skilled and efficient. The electrical wiring repair took less than an hour. When I called U-haul to make an appointment I was connected to the central reservation office. I'd had work done there before so I knew the location and that it existed. I was told that it was closed, maybe they'd moved etc. and the person I spoke to was insistent that this fine U-haul location did not exist. THEY DO AND THEY'RE GREAT! The misinformation given by the reservation center is likely hurting their business terribly. Please get the information straight!
ELISABETH H.This was the best equipment rental experience I've ever had. I can't think of what you could improve.
Cynthia F.The manager is first class.
David L. | Premières impressionsThe staff was excellent to work with. Helpful and courteous at all times. The facility was clean and easy to access when we needed to.
Cynthia O. | Expérience généraleGerry, Andrea are Fantastic people. The team here in Santa Fe are world class. I appreciate how hard everyone works and they really care. Uhaul is blessed to have them all representing the company. Nancy
Nancy P. | Expérience généraleGreat place location good people very friendly keep it up
Ricky A. | Premières impressionsI 100 % recommend U-Haul Moving & Storage of Santa Fe on Cerrillos. This is the first time I have rented a storage unit and only needed it for 2 months. *Maybe* the prices are high compared to other places in Santa Fe? Totally worth it, it is a great value because the facility is new, CLEAN, well-lit, has security features that made me confident my stuff was safe and more importantly, that I was safe there. I have also rented vans here twice and the experience was easy and pleasant. Staff were great with all in-person interactions, which were minimal for me because everything worked as it was supposed to/ was as it should be. The owner Jerry works along side his employees doing all the "regular" stuff: checking people in, answering the phone, pulling up the rental truck for you. Humble, kind and competent guy.
Erika V. | Expérience généraleI paid $162 through auto pay on October 30th for the month of November. Due to unforseen circumstances, I vacated the unit on November 6th, and moved to Albuquerque. The manager said no Uhaul company reimburses for the unused portion of the month. This is a lot of $ to me and seems to be a ridiculous policy. Security at this building was laughable. The drive in garage doors always showed a red light but no one was parked there. They rarely shut, even when my vehicle was fully in inside. If anyone was coming out, the doors automatically open and anyone can come in. If a unit was opened under these circumstances, an alarm sounded for maybe 15 seconds, but no employee ever responded. The process of having to swipe in at two different spots, and having to swipe in again each time you went out, was confusing and a hassle. Not being able to drive up to your unit was also a hassle. Bottom line is this facility is WAY OVERPRICED and not worth the money.
Jeffery J. | Expérience généraleNever told me that I would get a text to verify the condition of the truck. Fuel was off from what they said but my phone was unable to upload the photo I took. He should have done a walk around with me. Pictures aren't good enough.
Jeffery J.The drop was in Santa Fe, NM. A new facility, crew there was great.
lewis T.The men had my reservation all set...very easy and helpful
Cherie M. | Premières impressionsTrucks should be fully fueled on pick up.
LAURENCE C.ll good.
Claire S.I drive by all the time and only see the storage. Good to know UHaul equipment is available, love the drive by drop off service... A keep!
Sandra A.They lied I didn't fill the gas and just because I was screwed up before I had taken pictures to prove it. So customers MUST TAKE PICTURES
Silah C.Outstanding service and great team members. Everyone was so helpful and kind. I highly recommend utilizing this facility if you need storage or truck rental. Thank you for all you did to help me.
cindy l. | Expérience généraleI was surprised at how maintained it is and very clean. The staff went beyond courtesy to please customers.
john j. | Premières impressionsClean, well-maintained facility with friendly staff.
gina m. | Expérience généraleThe personal was very helpful and nice.they knew what would be helpful for me.Thank You so much
Yolanda G. | Expérience généraleAwesome!
jonathan s. | Expérience généraleAMAZING staff and incredibly security for my storage.
Rebecca G. | Premières impressionsThe storage unit was awesome. The facility it was in was excellent. The courtesy carts for transporting food helped immensely during loading and unloading. I would highly recommend this place.
Zachary T. | Expérience généraleThe service was excellent the person that helped his name was David he was very personable, and knowledgeable. He made our experience a great one. Merci
Luke M. | Premières impressionsI rented a moving truck from this location, a little while later a trailer and a storage unit. Three separate interactions and every time the staff and facilities were outstanding. Everyone I dealt with was professional, attentive and a joy to work with. It's good to know professionalism and great customer service skills still exist on n the world. Wish the entire Santa Fe team could be duplicated across all industries and businesses. If they're the norm across U-Haul that's great! U-Haul should try and teach other companies how to do it. If the Santa Fe team is an exception they should become role models for the rest of the company locations!
Richard C. | Expérience généraleEvery person I dealt with was very friendly, competent, helpful and professional-it's an excellent operation from top to bottom.
Tim L. | Expérience généraleIt's one of the most friendly facilities. Thank you so much Andrea and Jerry!
Lydia C. | Expérience généraleJerry and his team are exceptional and it all starts with him. UHaul is extremely fortunate to have Jerry, I wish there were more souls like him Nancy
Nancy P. | Premières impressionsExcellent service and support
cindy l. | Premières impressionsThis is a very nice new and clean facility and I felt my storage items were very secure. Merci.
linda r. | Expérience généraleEveryone I talked with was polite, professional and helpful.
Michelle B. | Premières impressionsI would recommend this place to friends
blanca t. | Premières impressionsJerry (the gentleman with the glasses) provided all the information I definitely needed and was helpful. He was very understanding of my needs. The process was smooth. Simple. THANKS AGAIN!!
Lydia C. | Premières impressionsJerry and his staff were excellent. They made sure all my needs were met, and they went above and beyond with their hospitality. Plus the entire facility is pristine.
Leslie J. | Premières impressionsJust the cleanest storage place I have ever been. I thought the building was brand new, it was several years old. So clean!!
Juliet S. | Expérience généraleThe smell inside was unbearable. It smelled like chemicals or something awful. We got sick.
Veronica K. | Premières impressionsI highly recommend this storage facility. Mr. Garcia and his staff have gone out of their way to help me making the best decisions concerning , the size of storage, the packing material and most importantly to place my valuables into an air condition locker ,where my Art work would survive the horrendous summer temperature. Thanks to you all! María
Maria M. | Expérience généraleIn my opinion, this facitily is next generation storage. Convenient, clean with built in security. (I accidently set off/tested the alarm, oops.) The only thing I would have wished for is someone there to keep the crews from monopolizing all the carts and blocking the entrance, but we managed just fine. I won't downgraded you for it because the quality of tennants is much better than your average storage facility.
ERIK P. | Premières impressionsGreat service and great facility. Will recommend and use again when needed. Merci.
Daniel H. | Expérience généraleSuper helpful, nice guys. We arrived close to closing and they accomodated our needs. We were so thankful!!
Susan D. | Premières impressionsThey’re super responsive and helpful!!!
Maria K. | Expérience généraleBrand new, clean, nice, very helpful staff.
George E. | Online Move InLast night went to facility and talked with another customer it closes at 10PM. I thought this was a 24 hour facility. Was hoping the facility has 24hr. access.
Santiago J. | Premières impressionsFantastic service
Raul V. | Premières impressionsAll employees have been of great assistance, Jeanette helped us this past Sunday and was of help guiding us to a few places in town
Kenny M. | Premières impressionsIncredibly helpful and professional staff--they are top tier!
Rick R. | Expérience généraleThis is a great UHaul location and is a model facility. The retail area (where boxes and supplies are sold) is spacious and the parking area is more than adequate, both for retail and for storage facility. Every employee I have encountered has been friendly, knowledgeable, and ready to help. I recommend this location highly and without reservation.
Janey P. | Expérience généraleBeware the elevator. The door comes off the track and you can get stranded in the elevator.
david k. | Premières impressionsWe were not told there would be floor sealing and painting occurring. The fumes were very strong. Also, another customer said there had been flooding recently in the area we are renting. I was not told of any flooding and I would like to know what was done to repair that so it doesn't happen again. The key card did not work to open the outside bathroom door and gave an error message. We appreciated the free carts and indoor bathrooms and our unit is clean. It could use better lighting above.
Cristina S. | Premières impressionsEvery staff member was accessible friendly and courteous.
JENNIFER S. | Premières impressionsSuper efficient and friendly!
Randall C. | Premières impressionsJerry and Eddie are incredibly helpful, extraordinarily service-oriented, and a refreshing pleasure to work with as we have had a taxing move. Their can-do service attitude helped us greatly!
Rick R. | Premières impressionsStaff was great and friendly. Very good services santa fe staff. Thank u again.
Thomas L. | Premières impressionsI love it and my kids loved it as well where in the lower level and theres also restrooms for our convenience and very helpful moving carts. I moved in right away kidding I moved my stuff right away and still have a lil space available in my storage unit. Thank you the prices are fair and the amenities are excellent and the location and everything else as well.
Elena S. | Premières impressionsJerry Garcia is professional manager and runs a very clean facility on top of having great staff
Tammy L. | Premières impressionsEvery thing was great
Chad R. | Premières impressionsThe staff was over the top helpful. Best prices in town and new facility. Super happy I switched to this location.Keep up the great customer service.
Ken J. | Premières impressionsStaff were very welcoming. Great experience!
Margaret M. | Premières impressionsWonderful service.
Alan S. | Premières impressionsMy entire experience was excellent. David Romero was the best. I felt I'd known him for yesrs, although we'd just met. Looking forward to moving into a space that's clean & secure.
Lilie H. | Premières impressionsI absolutely love my new storage unit I feel safe when I'm in there I didn't feel safe at my old storage unit. The lighting is perfect and it's clean I've already recommended this storage unit to 2 other people.
Karyn B. | Premières impressionsGenerally the staff was nice but proper instruction as to how to access the storage unit was not given.
Melvin P. | Premières impressionsThe UHaul storage on Cerillos and Jaguar in Santa Fe, NM is very safe, clean and secure. I didn't know I could pay my storage online with the UHAUL account I created for renting trucks. Andrea and Jerry are very wonderful and helpful. I rented for 4 months and the first month was free. The only thing I didn't like is that one of the parking spots in front is on a slant, which makes it awkward to park, load and unload. I never used that spot. I like the key card system for extra security. I like the moving carts; they also have mattress moving carts. The only reason I left was because a garage opened up at my apartments.
Shelley B. | Expérience généraleVery clear and precise instructions. Did everything online. Super simple move in experience and would highly recommend.
Jenay S. | Online Move InSecure yet easy access to the unit. Appreciate the large elevator and handy carts. Very helpful and friendly staff!!
Lisa P. | Online Move InGreat experience. Staff was very helpful and friendly.
RUBEN D. | Premières impressionsI won't use the online process in the future. Found in person staff at local facility much more helpful and friendly and offered. local discounts
Shari M. | Online Move InI don't remember the name of who was working, but at both the pickup and dropoff and talking online to change dropoff location, was fantastic. Everyone was friendly and well mannered and extremely helpful. Thank you so much for making my move as pleasant as possible. I've always used uhaul for my moves (and I move a lot) and will continue to do so. You all are the best!
Ovi J. | Premières impressionsThis facility is top of the line with excellent security and amenities. There are ample staff to assist with the things one needs to move or store belongings. I will be telling all my neighbors about this Uhaul facility.
Janey P. | Premières impressionsThank you for the excellent customer service!
Jan G. | Expérience généraleGreat team at this facility! We are moving out of state; otherwise we would have stayed at this location. This team is courteous, knowledgeable and very professional.
Kathy T. | Expérience généraleThank you for being so professional, helpful and kind!
Jan G. | Premières impressionsVery friendly, knowledgeable and helpful.
Charles P. | Premières impressionsCassandra was super,as was Andrea.
Demian A. | Expérience généraleThe best - seriously.
Elizabeth A. | Expérience généraleAffordable, friendly, awesome place.
Sonia G. | Premières impressionsAfter one visit and interaction with the staff, I knew I would be back to reserve a storage. The facility is impressive and I know my belongings will be secure.
Jerry J. | Premières impressionsDavid Romero was very helpful. The new facility is very nice.
John P. | Premières impressionsManager Andrea was very pleasant, competent and helpful. Loved the carts available to help get my items to the locker from our truck.
JAMES C. | Online Move InAndrea and Adam are so helpful and professional. I originally booked a 5x5 unit but when I arrived I told Andrea I needed a larger one. She got me into a 5x10, which turned out to be perfect. Andrea took me my new storage space, in the windy cold, and she explained the key card security system and the lock I needed for my unit. I accidentally broke some glass and we called the office for help. Adam came to help us clean up the glass. I really appreciate that. He reminded me to run the security card to leave the unit. I feel my possessions are very safe here.
Shelley B. | Premières impressionsThis is the nicest storage facility I've ever used! Je la recommande fortement.
Elizabeth A. | Premières impressions