Customer Reviews for U-Haul Moving & Storage of Saskatoon

Évaluation :

4

Still haven’t received my drop off email that the guy said he would send

Évaluation :

3

I went to 11th St where I reserved a truck and I got there and they couldn't accept payment and I had to go to Millar to get a truck, they were also going to charge me $182 when the location on Millar was shocked and wondered why so much when it was actually $128. I have used uhaul many times and this time it was a gong show. I was told if I had a refund that I would have to go back up to the Millar location to get the refund or else a check would be sent out. I drove from the west side to Millar location just to find out they put it on my card and it will take a couple days. I made 2 trips across the city when in all actuality it should have been completely done at the 11th st location. I'm greatful that Millar was able to accommodate me but that is not good business sense at all. When I was at the 11st location the lady working had no idea where anything was, we were walking around and I was told to STEP OVER TOP OF A MOP BUCKET that was in the middle of the entrance while trying to find a debit machine. This encounter was extremely unprofessional, unorganized, and a waste of my time and gas running across the city twice.

Évaluation :

3

Fix trailers so they don’t leak and get my cargo wet and refund a customer accordingly for the inconvenience

Évaluation :

5

Very helpful staff ….much appreciated

Évaluation :

4

Very friendly people

Évaluation :

5

I was very disappointed that I had ordered and budgeted for a trailer but had to get a truck that was 3 times my budget because the trailer was not there even though I had reserved it. A discount would of been very much appreciated. Staff were very friendly and cheerful.

Évaluation :

4

The trailer had dirt, screws and broken bits of plastic in it when we picked it up. When we returned it the person inspected it and asked what we hauled and made a comment on possibly charging a cleaning fee. We hauled equipment and had to pick out the screws and pieces of metal before loading. If there is a possibility of charging a cleaning fee to a customer the trailer should be clean before a customer comes to pick up the trailer. Be sure to note and take pictures of the condition of whatever you rent before to avoid conflict. The person inspecting the trailer when we returned it was polite when we told them what we had hauled and there were no issues with customer support, everyone was very friendly. But it would not be great to get charged for cleaning something that you picked up dirty so take note of initial conditions.

Évaluation :

4

The customer service was great! And their quick; I was in and out within 10 minutes barrowing and returning the uhaul truck!

Évaluation :

4

Even though I punch in my code says denied after hours can't haul into storage during day time

Évaluation :

5

Daniel gave excellent service. He really knew his job and was a great person. I look forward to dealing with him on a long term basis. Everything was excellent. 5 stars

Évaluation :

3

The pick up process was VERY slow

Évaluation :

1

Move in instructions said our unit was move in ready, and we would have access up 10pm. Arrived around 8pm and unit was locked with another lock. Could not move in our items until the next day. Was left with a full Uhaul truck we could not unload and had to keep overnight. When asked Uhaul staff, was told it is procedure to apply a Uhaul lock when storage unit has no lock. But we arrived the day the booking started, so not sure why a lock was applied before we even got there. Instructions were not clear on this process.

Évaluation :

5

This is a great location!

Évaluation :

2

The customer service person needs to explain the gas fuel position on contract and need to see if actual in vehicle matches. Ran into dispute over this at check out. Question: why not have the truck fully filled with gas and before check out fill it to full mark? So simple.

Évaluation :

5

Great service friendly staff

Évaluation :

3

I would not recommend uhaul and won't ever use them again simply because they force their customers to use their "app" after hours. Their app is useless and they are aware that this has been an issue FOR YEARS and don't ever fix it. After speaking to someone about it, I found out that they just DON'T CARE!! What kind of customer service is that for such a large well-known company? And how about a policy to send a vehicle out with a full tank of fuel and then the customer return it full. Saves playing a guessing game. That's just common sense. Why is that so hard to figure out?

Évaluation :

5

Daniel was awesome to deal with regarding my billing issue!!!

Évaluation :

3

Card reader not working properly. Didn't seem to have a replacement or back up plan in place . Did not receive clear instructions on using key pad for entry .

Évaluation :

5

No issues. I might suggest better signage at the Saskatoon Millar location, indicating more clearly where to pull-in and park (under the tent) when returning a vehicle.

Évaluation :

5

Super nice everything but definitely no shout out to the customer that used it before me! It smelt like cat piss but the people that I met that worked for U-HAUL were absolutely phenomenal!

Évaluation :

5

Nothing, you guys are great 👍

Évaluation :

5

Very good - would do this again

Évaluation :

2

I arrived to the location to reserve a car hauler, they helped me reserve one no problems there. The yard to get the trailers is a complete mud hole, the trailer that they reserved for me was parked in the middle of a large puddle, no one was around to help me hook up so I had to get dirty and wet to hook up. Not my idea of an easy hook up. I've been to this location several times and it's not usually like this and I know it's the time of year but the trailers shouldn't be parked in the middle of a water hole for customers to get.

Évaluation :

3

I booked my moving truck a month before the date it was needed. The day before pick up, I was contacted by employees via text messages that included my rental number, offering me discounts to take a trailer to "my drop off location" but was actually 6 hours away from my drop off location. When questioning the information via text I was told to contact the call centre. Then was left a voicemail saying my pick up location was changed. I called to verify the information and was told it was correct because "Saskatchewan is a disaster" and "every truck is double booked" and now had to drive 100 km to pick up the truck. UHaul offered an extra day and 180 free km for the inconvenience. Which was fine, however completely necessary. On the phone with an employee he stated many times during the recorded conversation if we picked up the truck at 8pm, the drop off time would be 8pm as they operated on a 24 hour system. Called the day before drop off to verify this information as the app would not work, and was rudely told by a call centre employee that this information was incorrect and that "it wasn't their fault we picked up late and burned a day" and would be charged an extra day and a late fee if not returned by the time they demanded. Employee was rude, inconsiderate and unhelpful. Very inconvenienced to unload the truck in a hurry and return to the location after hours. Once arriving at location, again the app would not work and had to call the call centre to have them verify the truck had been dropped off. Seems as if UHaul does what is best for them and attempts to get as much money as possible from the inconveniences created by their poor planning. Will not be using this service again, nor recommending to anyone.

Évaluation :

1

First of all, my reserved truck was not made available on time and I was told if I need it at the time I booked for, I would have to drive around 190 KMs, which of course was not possible at a short notice of 2 hours. This forced me to pick up the truck the day next to my scheduled moving out. So, I had to pay extra rent. Moreover, I did not get the equipment I reserved with the truck. On the top of that, the manager at the location 2310 Millar Ave was rude and clearly biased (racist to some extent) with me. When I asked him why the equipment was reserved when it was not available in the store, he answered me rudely just stating that the trolly I reserved is not in the store, without telling me the reason. Just a few minutes later, another customer, not of the same race as that of me asked the same question. Manage this time, in a mannered way explained to her that it is just his second day in this role and he is trying to fix this shortage of equipment with many other problems. I was shocked to see his two face in a matter of just few minutes.This was my worst experience ever at any service provider in my life. I hope it gets fixed and none other has to go through it.

Évaluation :

3

Gated outdoor storage lockers available to the public 24 hours or at least open until 2am, please!

Évaluation :

1

Picking the truck took 45 minutes which wasted our time.The staff kept going back and forth with registration.My details were taken 4 times by 3 different staff,which was an inconvenience. The booked the truck until 6pm but we were ordered to return the return the truck by 5pm despite having a reservation.

Évaluation :

1

They charged me for mats that I did not even have. Also told me I did not have cart. It was in back of truck. Charged me for dirt. I only moved shelves This is totally ridiculous. I did not even have these items Then they hung up on me 3 times. I have been dealing with your company for 7 years. This whole event was insane. I would appreciate someone calling me Heather

Évaluation :

5

Wonderful Facility!!! Clean and easy to use. Merci

Évaluation :

5

On pickup one tire was low on air.

Évaluation :

3

Speed, and waiting times in the lobby. Have more drive on trailers. Lube ratchet binders on Dolly's.

Évaluation :

5

BEWARE ALL THE UNITS NEED AN ELECTRICAL EXTENSION TO CONNECT TO YOUR VEHICLE.

Évaluation :

5

You need to stay on top of things like repairs to big overhead doors. In my 5 months of rental there was always one of the doors broke down. They need to be fixed sooner than later. When the don't work huge inconvenience for loading.

Évaluation :

4

Suggestion: clean the truck cab before renting. There was a serious amount of pet hair in the cab (even in the cup holders) and the windshield was dirty on the inside (enough that we had to wash it). That said, the staff were very friendly and helpful.

Évaluation :

3

The staff were excellent. Service was friendly, and the yard hand was very helpful in getting me hooked up and tested. The line-up inside got fairly long when I returned (after quickly getting my trailer light socket checked by Merlin Motors after we had an intial problem with trailer lights), but all staff did their best to get me going quickly. My only concern is that there was only one person on at the reception & check-in desk. which was a little light in my opinion - considering the morning line up of people with long days ahead who were antsy to get going quickly. Please consider having two staff members on at the desk for at least the first few hours of the mornings. Thanks for the opportunity to provide feedback.

Évaluation :

4

Busy busy yard and limited parking

Évaluation :

1

Spent nearly 30 minutes waiting for them to find a vehicle for me to drive because they overbooked. Drove 35 km and had to spend $50 to fill the vehicle, the vehicle was either not truly full or it's extremely inefficient. I voiced my concerns they said it was my responsibility to check how full the vehicle was. This is upsetting as a returning customer.

Évaluation :

5

my experience was very good, staff was very nice.

Évaluation :

5

Everything was made so easy for us to get a storage. I'd highly recommend this storage to anyone.

Évaluation :

5

Nothing need to improve Chatandeep deals very nicely Thanks

Évaluation :

3

Slow at the counter

Évaluation :

5

Excellent customer service- prompt and knowledgeable

Évaluation :

2

Staff English is really bad. Attitude is bad, when you get there,nobody say hello. Just do their own work. And when you return the truck, could not find the staff about 10mins

Évaluation :

5

Excellent service, will be back to rent another soon.

Évaluation :

2

The man who unhooked the trailer did not or was not strong enough to hold the trailer from rolling forward and the hookup slammed into the bumper of our new Honda Passport. Had I know. He was that weak, I would have disconnected it plus English is not his first language - so not sure what to do about the damage to the bumper of our vehicle?? And today -Friday I got another call from another person whose English was not his first language so difficult to understand him but he wanted to know when I was bringing the trailer back? I dropped the trailer off at about 9:40 Wednesday morning. So now I question did I pay for a trailer from Monday afternoon when I picked it up in Weyburn to Friday? This guy today said it was supposed to be back at 3:00 pm today (Friday) so now I'm curious was I overcharged? I had used this location before and had no problems with the service but now it appears there are new to canada workers there who not only are brutal to understand but their organizational skills are lacking great. I suggest going back to the service people you had before Cam Bird 306-221-0654 cambird@sellingsaskatoon.com

Évaluation :

5

Person at the counter was incredibly friendly and helpful!

Évaluation :

1

I was very disappointed with the staff as well as my experience. Staff did not know what they were doing, did not explain things well, and had issues with their computer systems both on the day of renting the uhaul as well as on the return. I was given false information when I rented. And overcharged for the return and my refund would not go through on their system to the point I had to ask for a cash refund so I would not be late. Not happy at all!

Évaluation :

5

More appliance movers. Second rental when they were all gone.

Évaluation :

3

The trailer was in good working order. It would have been nice if all the snow was removed from the sides and roof before I picked it up though

Évaluation :

4

My trailer had chains that were ground down and unsafe.   More disturbingly the workers were taught to twist the tow chains which is not allowed.   In addition they did not know how to shorten the chains to avoid both issues. Both employees stated that's how they were trained and connect the trailers. For people that potentially don't know any better they are given connections that are wrong. More importantly they are spreading very bad information to the customer base.

Évaluation :

5

I was happy with the service and the person outside helping hooking up and unhooking

Évaluation :

3

The after-hours checkout process was the worst experience I've ever had at a uhaul. First, the barcode we were directed to out in the yard kept taking us to uhaul website to make a reservation. Then it forces you to download the app and didn't not provide an online option. We were out in the cold for 20 minutes trying to figure it out, and just as we're about to just drop off the key, we found another barcode by the lock box that worked. Please fix the barcode.

Évaluation :

4

Great service at pickup of vehicle and at return.

Évaluation :

4

Manager was helpful with issues we had with our rental truck

Évaluation :

5

Had an issue with the wrong storage unit, but Alpesh was patient and helped me to a satisfactory conclusion. Thanks Alpesh!

Évaluation :

2

Hi, I just wanted to let you know about my experience getting a rental. I did the online bpoking and self pickup. The initial booking was easy, but the location of pickup was changed to a much further location. Then I arrived on time to get my truck, but the app wouldnt work properly, and the online sign in wasnt working as well. I had to call for help a few times. The call center workers were amazing and so helpful. It took me 45 minutes to figure everything out and be able to get going with the truck rental. Then it tells me that not only do I pay for mileage, but ALSO for gas! And all of the other hidden surprise fees! I was expecting to pay about 50 for the rental, but then it adds up to 120! I only used it for 3 hrs and drove 55 km. The advertising for 19,95 rental is so misleading. I would rather it say closer to the actual price then to be surprised with such a hike. The whole process of self pickup was frustrating and complicated. It would be much nicer if the information was taken beforehand so the pickup is quicker. I am disappointed with the service.

Évaluation :

3

When we picked up the rental truck, it had not been swept out at all. There was snow, dirt and trash inside the box. We swept and cleaned after we used it but would have appreciated it being clean for us to use. I mentioned it to the staff when we returned the truck.

Évaluation :

2

I was shocked that this location did not have tap. I know it's my fault for not carrying my card, but I have been able to pay with my phone almost everywhere, so this seems quite outdated. The worker helping me was very nice though which was nice! We were also very disappointed about the end of experience when we were returning the truck. We were cutting it close to be fair, but we waited for someone to meet us at our truck for about 5 minutes (totally fine), and then went inside to check to make sure we were supposed to wait. They reassured us someone would meet us at our truck for return procedures to be followed. Someone came and helped us out and then when it was time to get a refund for the deposit, the doors to the store were locked. It was 5 minutes before closing, so they should have been open to do a quick refund. Not only that, but they saw us and knew we were returning the truck. Moving is already stressful enough and having to drive so far out of our way to go get a refund another day is frustrating. To improve the experience for the next customer the store should stay open and unlocked during the hours that are posted on the door and online.

Évaluation :

5

I had a great experience and I appreciate your service. All is OK.

Évaluation :

5

Very friendly staff

Évaluation :

3

Truck headlights barely illuminated the road ahead. visibility of more than 50 ft. would have been appreciated. High beams were also not adequate and didn't have the same visibility range as a normal vehicles regular headlights. otherwise no issues

Évaluation :

3

Exterior of van was in need of a good wash. Some air freshener for interior would also be a good idea

Évaluation :

4

There were several mixups with our truck rentals.

Évaluation :

2

More parking, better customer service

Évaluation :

5

Both David and Darla were amazing. The overall experience with U-Haul has been incredible. Good job guys.

Évaluation :

5

They didn't have an appliance mover as requested is all

Évaluation :

2

Truck wasn’t full, no washer fluid at all, still needed to be cleaned out in the box of the truck and still garbage inside the cab

Évaluation :

5

add more staff

Évaluation :

1

There storage was blocked by snow for almost 24 hours. When they cleared the snow it piled up in front of the storage container. Had to shovel it out ourselves. Trailer was filled with snow. And they wanted to rent it to us for less than 24 hours with no discount. Very frustrating that they were not prepared for the weather accordingly

Évaluation :

1

There was snow in the trailer and they wanted the rental returned in less than 24 hours

Évaluation :

5

Nothing I could see. Pleasant and friendly staff a great array of vehicles. Great experience

Évaluation :

2

Very disorganized. Out of 3 staff only 1 showed up in the morning. Two of the three items i ordered were not available for the move then i was charged for them anyway. After much hassle i was able to reverse the unnecessary charges eventually but it was still difficult throughout the process. I spent about 2 hours at the U-Haul site today trying to work out these issues that should have taken about a half hour.

Évaluation :

1

Had a reservation to pick up at 8am, stood and waited for 45 minutes because they were so understaffed. So didn't get out until after 9am which put us behind for our move all day.

Évaluation :

5

Staff at this location was very friendly and helpful with both the rental and the return. The trailer had not been swept out when I picked it up, but then it wasn't overly dirty.

Évaluation :

2

Need better signs or direction how to get to front office,

Évaluation :

3

Have vehicles filled with fuel so we know how much to put back in when we are done. No clue how much to replace when it's nowhere near full when you pick it up.

Évaluation :

3

The people working the desk didn't know how to deal with most of the issues that came up. Booking was for 1030 didn't leave until nearly 11 and there was no one ahead of us when we came in. Worker had and issue and didn't know what to do. The person who was supposed to help him didn't seem much better.

Évaluation :

1

You kicked us out because we thought we were being smart and not driving a uhaul truck while being exhausted, and taking the chance and crashing the vehicle so we fell asleep in the truck on your property.

Évaluation :

4

The ground should have been gravelled, it was luck that we didn’t get very hurt moving things in. Everything else was perfect though.

Évaluation :

5

Access hours should be extended

Évaluation :

5

The unit itself didn't have a light. It was dark inside the storage. Thanks, Sam

Évaluation :

5

Cleanliness was amazing!! I thought the fact that customers had to pay a full month if they left early was unfair.

Évaluation :

5

Facility staff were very helpful always and storage area was clean , well lit and heated.

Évaluation :

1

It took me over 2 hours to get everything filled out the paper work to get a storage room, and talked to 4 different people. It was very frustrating and took up time I needed to move. So I couldn't get as much moved in to the unit in the time I had the uhaul.

Évaluation :

3

In early December, I met with Alpesh and booked a 5 x 10 storage unit for end of December, and a truck for the same time. When I came on December 29th to get the truck, i asked Mohit Gill to show me the storage unit. What he showed me was a 5 x 8. I told him that was not what I agreed to. Then I went to load the stuff, while Mohit was to find the proper sized unit. When I got back I was told that he had assigned a 10 x 10 unit at a much higher price. I said no, Then I had to wait half an hour while Mohit was busy with something else. When he finally was free he offered me a 6 x 10 for more money. I said no. I finally got the 5 x 10 that I had reserved and moved in.

Évaluation :

5

I told my friends about already and thank you for your business Rodney merasty

Évaluation :

5

Convenient storage process upon arrival. Mattress dolley and normal dolleys provided for hallways which was extremely helpful Can pull U-Haul truck right into storage bay which is nice during winter.

Évaluation :

5

Very accommodating and met every need we had she D as tks was great

Évaluation :

5

Pam is awesome

Évaluation :

2

My experience with the staff at this location was frustrating due to perceived incompetence as well as the fact that few of them could speak English in a way that was readily understandable. As such, I tried to use the U-haul app to avoid the frustration with the staff but the app has its own set of failures. And why does the app allow you to book things that your location, when you go to pick it up, doesn't have?? That is nonsense! My perception of U-haul over all is that it is a greedy corporation that has cornered the market on cheap DIY moving and vehicle rentals that doesn't care at all about the discrepancy between its advertised experience and the reality of the the rental experience which often includes great frustration, stress, and anxiety. My hope is to never use U-haul again if I can help it.

Évaluation :

5

My experience was not so good. The staffs were friendly but wasn't helpful at all. They gave me a paper to find my storage and after driving everywhere, I couldn't. I had to stop and ask random people I see. When I finally got to the unit, I didn't know how to open the lock, I had to go find someone again. The customer service don't cater to people who are renting foe the first time. They assume everyone knows what they are doing. They are such limited information. I was so displeased and no one even offered to say, ' do you want me to come and help you'. Nope. They just give you a paper and send you on my way, even when I told my difficulties several times.

Évaluation :

5

Always got the help I needed.

Évaluation :

2

The staff were not unfriendly. However, I had booked a self storage unit well in advance but the staff didn't seem to understand that. It took them over half an hour to figure it all out and ended up relegating a unit to me that had some one else's lock on it. So then I had to go back inside and spend another 20 minutes finding another one for me. They finally figured it out.The whole time it seemed like they didn't have available what I had booked on the website. The prospect of moving to a new city and not having anywhere to put all your possessions is a very stressful thought. Additionally, it seemed like only one staff member was proficient in serving customers while the other two were almost helpless to serve anyone without the help of the proficient staff member. While I got what I booked in the end, it was not a straightforward or simple process and in fact it produced a lot of anxiety. I don't really want to use u-haul again after that.

Évaluation :

5

Informative helpful staff

Évaluation :

5

Excellent service and facilities.

Évaluation :

3

The staff and line ups were horribly long. You need more knowledgeable staff at tills to speed the process along.

Évaluation :

4

The passages were very clean but the floor inside the storage unit was not clean

Évaluation :

5

Merci 

Évaluation :

5

Great facility. Very helpful staff. Very clean units which I appreciated alot. Only issue I had was that my access card when swiped upon entry would say I was leaving this caused the alarms to go off every time I entered. I tried swiping until it said welcome but the alarms still went off. Not a big deal overall

Évaluation :

4

The staff were very helpful when I needed help. The only issue I had was when you called you were always put on hold first. This happened every time I called there.

Évaluation :

5

The customer service agent Darla was superb. She was helpful with all my concerns and went ove

Évaluation :

5

All our needs were met and all staff were very friendly and helpful.

Évaluation :

4

The staff are really nice and helpful

Évaluation :

5

Staff were incredibly helpful and went the extra mile to explain things in detail. Would recommend the Saskatoon location to anyone.

Évaluation :

5

Very satisfied with everything.

Évaluation :

5

The u-haul on miller Ave in Saskatoon is the BEST.

Évaluation :

5

A very clean , well lit , and operational smooth place.

Évaluation :

5

Very helpful

Évaluation :

1

So far - my move in date is Friday coming up. I've been charged twice now one day after another. U-Haul says it's not true. I have the bank statements. I've not moved in yet but when I went to the location to discus the yard was a dumping site. So I'm concerned about being double charged and the state of the property outside.

Évaluation :

5

The manager was very helpful and courteous. The staff I dealt with were very nice and very knowledgeable. I used this place three times and if I need to they will be my go to next time!

Évaluation :

5

Strongly recommend!

Évaluation :

5

Great office hours, and very well kept storage unit and building. Merci.

Évaluation :

5

The people were great as I interacted with Darla and Kaitlin. Very professional and provided excellent customer care. Je les recommande fortement. 

Évaluation :

4

had a few hiccups but the manager was extremely helpful. he's really good at his job.

Évaluation :

1

When I tried to get service for a storage that I was not expecting to get, we got yelled at and were absolutely refused any service, with customer service knowing quite well of my situation, everything was just awful...upon arrival service was good but when trying to dispute a problem the manager was unwilling to help and was also aggressive!

Évaluation :

3

Hours could be more convenient by being open later than 5 pm

Évaluation :

5

It's a great facility with all the security systems available. PRicing is the best in town and staffs were helpful and friendly. I would recommend this facility to anyone.

Évaluation :

4

I love the stuff, they're friendly and concerned, and it is fair rates.

Évaluation :

5

Very pleasant and helpful staff, facility is clean, convenient and accessible.

Évaluation :

1

A couple of months into my rental I noticed it wasn't showing on my online account so I contacted them to see what was going on. They apparently had a computer issue and lost my payment method record so were showing me as being delinquent, nobody ever contacted me about this. I gave them my info again and asked if everything was good which they assured me it was. I had someone stop by to check on the unit only to find my lock had been removed. When I called to ask what was up with that they said it was an oversight and they would put my lock back on. A year later I come to empty the unit and the lock is still on it and now nobody can find that key and it takes forever to get it cut off. Manager was not apologetic and really wasn't helpful at all. I will never recommend this location to anyone.

Évaluation :

5

Joel and Raj were both very helpful and courteous and made our experience pleasant.

Évaluation :

5

Very friendly and knowledgable staff made our experience quick and easy. Great bunch of people.

Évaluation :

3

The only thing is I didn't like, I was told I was getting my 100 refund when I return the truck at the west end site of Saskatoon an they told me I have too wait 6weeks for my money. I was told I was getting my deposit back for the Calgary location when I picked the truck up. I wasn't happy about that.. the staff at miller ave Saskatoon the lady was very helpful too me an the other two sites weren't that helpful

Évaluation :

5

Clean, bright, accessible. Need one in Regina.

Évaluation :

5

Yes I would definitely recommend UHAUL services

Évaluation :

4

Clean, well maintained and easy access.

Évaluation :

4

Everything was excellent with exception of the scheduling department in BC telling me there were no trucks available on the date I reserved for and that my only option was to pick up in Bellingham which would have added 5 hours to our trip.. It was a lie as my daughter in law was able reinstate my original pick up location. I felt like was manipulated into yes to her option.

Évaluation :

5

Thanks for being so helpful

Évaluation :

5

Very satisfied with staff and facilities.

Évaluation :

5

Friendly staff, very clean. Thank you

Évaluation :

2

Very 🥺

Évaluation :

4

Light beside my storage unit is burnt out so very hard to see inside.

Évaluation :

4

I was disappointed with the size of storage unit offered to us. We had a 5x8 trailer FULL to transfer and trusted that the U-Haul employee would offer us the correct size of storage unit to fit all of our belongings, however we were offered a 5x5x8 and the 8 feet tall is very difficult to safely stack. It is also not all usable space so it was not enough room for all of our belongings.

Évaluation :

1

Uhaul took an unauthorized charge for four days rental on a trailer that was returned within ten hours of leaving their premises and have not returned my stolen money so I can not recommend uhaul for anything other than getting scammed out of your money, have an awesome day and rent from someone else who is honest

Évaluation :

5

Prompt and courteous. Service was excellent.

Évaluation :

4

Great experience! They were very helpful.

Évaluation :

3

Reserved a storage locker on Uhaul.com and was told I had no reservation as the contract had not transferred over. Never got a free lock (offered for online check in), and took additional time and effort after an already exhausting move.

Évaluation :

2

I moved out 3 months prior to the staff finally closing my account. I went into the office and called but still was charged for 3 additional months after they were notified of my move out. The service was very slow at the front desk as well.

Évaluation :

5

Secure storage and very clean.

Évaluation :

1

The truck access door was not working so we parked as close as possible to the car access and started unloading into the garage, the floor had sticky syrup and my sandal kept getting stuck. Also another group were moving at the same exact time in the exact same location we were and it made accessing our storage locker into a confrontation because they were cutting through the garage while we were unloading the truck walking through my things and then they blocked the hallway to our storage unit. I asked the employees to help me hire help but was given a business name. I also asked maintenance to open the truck access door so we could unload inside and close the door behind us but they didn't even try.

Évaluation :

5

Hello, I vacated on June-09-2023, I was charged for complete June. so please let me know, what is the status of the refund. Merci

Évaluation :

4

I would have given excellent except for the confusion surrounding my locker where a facility lock was placed on my locker due to a mistake on the computer. It took an hour for them to find someone to remove it for me. It was a busy day for me and I was very frustrated.

Évaluation :

3

Overall good storage facility. More dollies would be useful and an automatic door opener, perhaps coded to the key card - it's too hard to move in an out of the fire door.

Évaluation :

5

No comment just no lighting in my storage space

Évaluation :

5

The manager was very helpful and very understanding to my situation. I am grateful for his kindness and especially how he helped me close my account after almost a year

Évaluation :

4

Looked like they were sweeping into the storage unit (large pile of gravel, candy wrappers and other garbage in the entrance of the storage unit)

Évaluation :

2

Saturday April 22, approx 7:30 pm I went to the uhaul Millar Ave Saskatoon location to access my storage unit. I was unable to gain access using my swipe card. But there was a man door that was unlocked and allowed access to all the storage lockers inside. I suppose it was fortunate for me to gain access but also uneasy to know anyone and everyone could gain access to "secured" area. I would assume that door is normally locked? I tried calling the location ph# (306) 808-1983 a couple times but no answer.

Évaluation :

4

Should have 24 hour access

Évaluation :

4

Excellent

Évaluation :

5

Very pleased.

Évaluation :

5

Still working on new units so there was a little bit of construction stuff around. Staff was great and very accommodating.

Évaluation :

5

Very freindly helpfull staff…

Évaluation :

5

It was the customer service that was so great. Everything else was just the cherry on top. But Dillon was so helpful and made everything happen so quickly andveasily.

Évaluation :

5

Dillon was professional and friendly.

Évaluation :

5

The staff are very helpful and easy to deal with. Great experience overall!

Évaluation :

5

Dealing with Lena was a great experience, employees like that makes a one off customer become a regular customer

Évaluation :

5

100 % satisfaction with staff interaction, equipment, service, location access, and facility

Évaluation :

4

Everyone was helpful and very nice. Check was awkward, compuers were slow. That was not the fault of the staff.

Évaluation :

5

You could have more moving carts available given the large number of storage lockers.

Évaluation :

4

The entrance store is too narrow to allow getting moderate sized items in. It would be great if you're able to widen it up at least to the same size as the ones in the storage areas

Évaluation :

5

I was given a map to find my unit, but a worker showed me how to get there through both doors first , which was very helpful as I would have got lost with no help. The dollys really helped with our unloading of the truck. Convent storage access hours.

Évaluation :

3

Sliding access doors not available, making it very awkward to access my unit

Évaluation :

5

They were helpful during our move-in. Thanks!

Évaluation :

1

Very inconvenient. False advertising, didn't provide with proper storage. Canceled booking last minute and made us drive to another town, 2 hours away and back. Waste of money

Évaluation :

1

After 1 month of reservation they canceled last minute saying it isn't available. Had to drive 2 hours away to another town and back to get another truck. After reaching the destination the storage that was allotted to us, the front access was apparently under construction and they only gave us one way from the back which was way too small that no item could go through. Basically a waste of time and money as they falsely advertised that we'd get a storage for our stuff which we didn't.

Évaluation :

4

I think before someone actually rents a unit that they get a chance to see it first cause I am not happy with the storage I got its way to small I have more stuff to storage not sure if I can change the size now because everything settled

Évaluation :

4

Only frustrating thing was our unit was right next to the new sliding doors, but they were not operational for the whole time we used the unit, so it was a lot of walking back and forth to bring stuff in and out. I know that's probably out of your control, it was just a bit annoying

Évaluation :

5

Thank you so much for all your help. All the uhaul people we dealt with have been lovely and made a stressful situation much better. Appreciate all you do

Évaluation :

5

Because of some construction inside we were put along way from an access point but for the most part everything was great.

Évaluation :

5

Awesome Service hundred percent

Évaluation :

3

The storage unit was very difficult to get to u loading my belongings down long hallways with only one entrance was inconvenient. But the workers were amazing and helpful.

Évaluation :

5

Would use again forsure

Évaluation :

3

Gave us a storage at the far back so wasn’t very convenient, and I could have used a bigger unit

Évaluation :

5

Amazing place

Évaluation :

4

24/7 365 access be better than only from 7-7. Staff were courteous and worked well together which streamlined the paperless paperwork.

Évaluation :

3

Wish hours were extended and all doors were accessible, had to walk long ways to access locked was inconvenient, but staff was very nice and helpful.

Évaluation :

2

Open some bay doors so a guy has proper access to moving his belongings into his locker. Couldn't store a bunch of my belongings because of poor access. Front desk guy was useless and of no help at all.

Évaluation :

3

The storage information seems to be centralized so not all the online booking information is accurate regarding specific storage facilities, but the space is clean and bright.

Évaluation :

5

It was a smooth process. People were friendly and efficient. Overall great experience.

Évaluation :

5

More direct access to the storage unit.

Évaluation :

4

Going in the bilding up hill

Évaluation :

1

We actually didn't use the storage unit. I have reviewed you once before with all excellent now it's all bad don't know how to stop the texts from coming which is kind of ticking me off

Évaluation :

5

All though we didn’t actually use the unit with the construction we felt it was difficult to get to but would have been a good option

Évaluation :

5

Was very happy with the facility clean with easy access a trolley was supplied making hauling much easier

Évaluation :

5

I have had problems in the past with renting from u haul from independent dealers. But through your office it was smooth and painless. Thanks for your efforts.

Évaluation :

4

The employee was quite helpful and courteous

Évaluation :

5

I was the director of Human Resources in a large corporation, John and his assistants were incredible. They are an asset to the company and what keeps this location operating at peak efficiency. Uhaul main office should support them so they can continue their high standard of operation. I noticed that they could use additional staff on a number of occasions that I was attending to my storage lockers, renting trucks or trailers. They we're all very busy with customers and yet they continued pushing to the extreme to assist everyone in an a timely and friendly manner. John's work ethic and the staff's were top notch and demonstrated that they would do anything to help customers above and beyond most companies standards. If our employees did as much as these individuals do on a daily basis It would have made my job much easier and I could attend to more significant issues. It was a pleasure to do business with this group and would recommend this location to my friends an associates. I would tell them this group no matter who the customer is will always get the best care possible even it's their first time coming to Uhaul on Miller Ave in Saskatoon. Saskatchewan. Well done to the the team on Miller and thanks for what you do!

Évaluation :

3

I was told completely different things bypeople between phone calls and one person in particular was not helpful what so ever and rude you guys should have a system where ypu can add a payee to do online payments and a email or somthing reminding ypu your payment is approaching

Évaluation :

1

After driving 2 days with a jam packed 6× 12 uhaul trailer They did not have a large storage unit for us as per our reservation . They agreed to give us 2 plywood storage units for our household items My son and I unloaded the trailer into the 2 boxs in the ice and snow covered parking lot in negative 15 degrees Celsius Not impressed and will never recommend uhaul to anyone EVER

Évaluation :

1

There was no loading bay. Access to the building and unit were through small doorways and tight hall ways. There is a support post in my unit right by the entrance. The building is dark and it's difficult to see anything.

Évaluation :

5

Above and beyond anything I could've imagined as a first time renter for storage. Truck renting was also pretty smooth. Highly, highly recommended!

Évaluation :

5

The staff was great. There attitude of going over and beyond to help me was so appreciated.

Évaluation :

5

Exceptional service

Évaluation :

3

This specific site would get 5 stars from me only of I could access my unit at stated hours "5am -10pm daily, but apparently I cannot??

Évaluation :

4

I noticed a small water leak coming from the ceiling just outside the doorway to my unit (1047).

Évaluation :

5

I have used u haul on mre then one occasion and everything I have been treated respectfully and quickly and efficiently I have no complaints thank you to all the staff

Évaluation :

5

Great!

Évaluation :

5

John was excellent! I wasn't very nice when I got there, but he was very patient with me and he solved my dilemma and I was able to unload my trailer get everything I needed done. Thanks John!

Évaluation :

2

Returned my uhaul in clean shape was told by a agent that my mileage would be covered due to inconvenience of uhaul truck not in my area had to drive 1hour away to get my uhaul then when return it find out I am being charge an excess 169. $ when i already paid 322,76 How is that fair I will never use uhaul again and i wonr recommend

Évaluation :

5

We were treated really well. The store manager was friendly and very understanding of our needs 

Évaluation :

5

When I needed a storage facility in the last minute, this was the place. The hours of business were also convenient for a Saturday. My first month was free, I loved it. Merci encore.

Évaluation :

3

I didn't actually get to store anything with uhaul TVs unit was not big enough for my items. The particular staff member I delt with john Macdonald I believe his name is I would like to give 10 stars to....he is exceptionally helpful and patient. Very knowledgable and genuinely the reason I keep coming back to this uhaul facility. Staff like him should be mandatory....Thanks John and uhaul for all the help with my many moves!!

Évaluation :

4

It was much easier than I thought it would be to move in, even as a senior working alone. Merci.

Évaluation :

5

Alice went all her way to shoe me how to use the pass card and what will happen if I did not do the right thing. She was very helpful in showing me the storage.

Évaluation :

1

It was terrible!! First the guy at the front finalized everything with my ID and got a lock and gave me to access keys can you show me where to go so I had to walk all the way around the building finally came back ask him to show me told him that I’ve never been here so I need some help then I get into the access to look for 1066 there was no 1066 so then I go back into the office he says that he’s too busy with customers to show me where my locker is so I said fine get me out of it I didn’t want to do it and so I cancelled everything and I will never use U-Haul for storage

Évaluation :

1

Storage units were way smaller than let on in the ad, access was absolutely awful, and the staff was slow, unmotivated, and unhelpful... had find another storage unit, and just bought an enclosed trailer right after so I never have to deal with these clowns at Uhaul ever again

Évaluation :

2

Despite checking in online and setting up an alternate account access for my son, they had trouble finding the account and said I had to be there as he was not registered. In the end they phoned to confirm with me but the process was lengthy and frustrating given we followed their directions. Did not know the storage was not accessed from outside. An apartment's worth of items had to be moved down two long hallways - they did provide a dolly. Also the size I ordered on the phone was not big enough despite explaining contents so had to upgrade to a bigger size at a higher price.

Évaluation :

4

It would be nice to have access after 7pm with my access card, as i drive from prince albert to drop things off and sometimes can't make it there by 7pm.. So that's the only con of this wonderful facility, very nice staff.

Évaluation :

5

Can you give us an estimate on an annual rate for the 10 x 14 space we had?

Évaluation :

5

Was having some troubles with one of the last bookings but the lady at the Millar site I'm very sorry I forgot her name , she was very helpful so patient she saw I was having trouble getting through to the main office and she took over with her phone for a Sunday afternoon close to closing she helped us out ..salamat we really appreciate the help will be back and will refer others

Évaluation :

5

Definitely great experience. Actually affordable compared to years ago. Aside from no cruise control and fuel economy great

Évaluation :

5

Great service with heated storage for the same price as unheated space elsewhere.

Évaluation :

2

i reserved a 10*14 unit about a month ahead and called few times later to confirm it as I was bringing stuff from a small town 2 hours away and didn't want any disappointment. each time I called staff confirmed my reservation. even on the date of move I called the facility and the lady on staff confirmed the reservation and didn't mention anything about it being not available. few hours later when i reached the facility they said unit was not available, I had to cram my stuff into a smaller unit of 10*10 and ultimately had to buy another unit 10*5 additionally paying 80$. Also staff didn't' offer any insurance despite asking multiple times. now some of my cushions are permanently damaged and I request U-HAUL to pay my damages and reduce the the rental fee. During the whole process staff didn't' offer any apology but was confrontational.

Évaluation :

5

Great to have heated indoor storage at very reasonable rates.