Customer Reviews for U-Haul Moving & Storage of South Asheville

Évaluation :

1

Worse experience ever , Never renting from this location again 👎🏾

Évaluation :

5

The customer rep that I dealt with provided outstanding service.

Évaluation :

5

Replace/recondition aged equipment

Évaluation :

5

Excellent job thank you very much

Évaluation :

5

This location is so so much better than the one on river road/ south tunnel in Asheville. This one was organized and employees were both friendly and helpful.

Évaluation :

1

The trailer was advertised as 74 inches wide, but its around 68 inches wide at the gate. Couldnt use it. Not only did it waste half a day, I couldnt finish the job I was doing and had to refund the customer.

Évaluation :

3

Slow customer service.

Évaluation :

1

Place on sweeten creek I will never get another uhaul from them

Évaluation :

1

I reserved a motorcycle trailer but was told none was available, even though there were two on the lot. I was given a another trailer and charged a higher fee.

Évaluation :

4

Conditions were great. convenient. etc. many carts available. clean. staff was average. not bad , but not great. When the manager that was there when we first rented the unit , Ty was there; much better customer service. Personal care and compassion. Not now. We needed help getting in our unit as we had lost our key to the disc lock that we were made to put on the unit. They offered no help or assistance when we asked; even for a fee which we would have gladly paid. We were told " sorry we don't do that". Disappointing for the price people pay for monthly storage.

Évaluation :

5

Easy drop off. Tech took my name and checked me in without an issue.

Évaluation :

5

When we rented the truck in the beginning they sent us to the wrong facility. When we called they said there were not any trucks available so we were in a very bad spot. Then we received a call and they found a truck for us and everything went very smooth from there. When we got to the storage facility they were even better. The guys there went above and beyond to help us. Everyone we dealt with was awesome!!

Évaluation :

1

Oh boy, where do I start? First, the truck smelled like a cheap cigar, obviously from the employee who supposedly cleaned it smoking while working. Unfortunately it got a million times worse from there! The back of the truck had a padlock on it. I've rented from U-Haul many, MANY times, maybe 10 times in the past year alone, and maybe 50 times in my life. I have never seen a padlock on the truck, and did not realize there is a key on the keyring besides the ignition key. I approach the employee, who was initially friendly and courteous. I tell him the back is locked. I say an expletive during this exchange, because I am in a major hurry and this has cost me time. He asks me if I can stop cussing. I decline. From there he then calls me a "white retard," a "stupid motherfucker," and many other profane names I cannot remember. Classy stuff, U-Haul, classy stuff. This man not only needs to be fired, but he should never again in his entire life have a job that might involve customer contact. This guy is trash. Also, the truck barely had any gas in it, which is the second time in a row I have had to first stop at a gas station before even using the truck. Absolutely horrendous experience all around. I don't know the employee's name, but he was a tall black man with dreads. At no point did I bring up his race, why would I, so why would he bring up mine? This man clearly wanted for me to be a racist to justify his piss poor work. I get it, there are a lot of racist garbage people out there, but I am damn sure not one of them. You just suck at your job, and this better have been your last day.

Évaluation :

5

Nationwide or Regional System outage, patiently managed to create a backup system contract so I could move.

Évaluation :

3

There was a shortage of staff leading to long wait time.

Évaluation :

3

Personnel came across as lazy and unconcerned. She did not cone out and check out the truck. Just sat at her desk and said she would email me a receipt.

Évaluation :

1

They stripped a bolt and then made excuses. Still don't have the hitch installed.

Évaluation :

5

15 ft Truck & truck dolley was ready upon arrival. The truck was clean and in good condition. The salesperson that waited on me was great.

Évaluation :

2

The truck was completely disgusting. The cab was dirty and the back was an absolute disaster. We had to sweep out pine cones and leaves out of the back and tried to get most of the dirt that was left in it as well. It was raining when we had to load our furniture into the truck. The dirt turned to mud and we had to line the floor with our lien sheets and blankets. This truck was obviously never looked at when it was turned in and then given to me. Unacceptable and awful.

Évaluation :

4

They had to delay the hitch by a few hours to accommodate a more time consuming job. No big deal, but I did have to adjust my schedule a little. Other than that everything was great!

Évaluation :

4

Please try to lower your prices. 👍👍👍

Évaluation :

5

Check tail lights of trailer and grease the tie down mechanics.

Évaluation :

3

Personnel did not assist in removing trailer nor did they check me in upon arrival despite there being no other customers present and multiple uhaul personnel. Rather, they asked if an emailed receipt was okay and said they would get to it in about 10 minutes. I called after about 30-40 minutes because I had still not received it and was informed they would be getting to it soon. I did receive the email receipt over 5 hours after I called.

Évaluation :

5

I couldn't finish my return because the app wouldn't allow me to upload pictures. I tried three different times before I gave up.

Évaluation :

3

Check out your bill and contract well before signing they add items to boost cost.

Évaluation :

5

Worked out great for our storage needs!

Évaluation :

3

This location was fine. Return was quick and hassle free.

Évaluation :

1

I was overcharged for fuel upon return of the vehicle. The fuel level upon return was as much or more than was required. I have spent hundreds and hundreds of dollars with U-Haul over the years and don't appreciate the attempt to ding me for an extra $10.

Évaluation :

5

The staff at this location (JR and Veronica) were competent, professional and friendly. An unexpected pleasure. My complements and appreciation.

Évaluation :

3

Allow choosing exact vehicle

Évaluation :

1

The associate didn't log in our tow dolly and we were charged for additional days that we did not have the tow dolly. Had to go back and request a correction/refund.

Évaluation :

1

The associate collecting the tow dolly did not log it in and we were charged for keeping it additional days that we did not in fact have the tow dolly.

Évaluation :

5

The staff was exceptionally friendly and accommodating. Wonderful overall experience!

Évaluation :

5

Nothing at this time,

Évaluation :

5

All was in order. A good place to rent what you need!

Évaluation :

5

Staff was very helpful!

Évaluation :

5

Ben is great installer.

Évaluation :

3

Work on organizing inventory better. Training needs work.

Évaluation :

5

No improvements

Évaluation :

5

When placing our order Valerie was very helpful and informative All employees were friendly and eager to help.

Évaluation :

3

The online check out system was terrible and took 30 minutes. I will not be renting from U-Haul again.

Évaluation :

4

The reason for the 4 star rating: I had an 11:00 AM apt. and was only promised that the job would be done before closing. There was no waiting area, and I didn't have a ride or the money for a cab. It took over 4 hours , although it was a simple trailer light harness installation, and I was told I was second in line. Everything else was good.

Évaluation :

5

Amazing Service and above average work done.

Évaluation :

5

Rear tires on GMC cargo van were bald! Thankfully I didn't drive the van in the rain. Bald tires are a safety hazard. Vehicle was clean, but worn out rear tires entirely unacceptable

Évaluation :

5

As always THANKS!!

Évaluation :

5

The main reason this facility is what it is, is because the manager Valerie Lytle has been hands on and available whenever I've had any issues or concerns. It was a pleasure dealing with someone who actually cares about the service to her customers. Also JR was always ready to assist in any way that would make my visits as easy as possible. Once the UHaul boxes were transferred to the new facility, the warehouse manager was on point with having my box down when I needed to get into it. Great location and great staff!

Évaluation :

1

I didn’t bring the truck here and no one will call me back

Évaluation :

5

U-haul must be popular. Certain boxes were out of stock. The price and care of personnel undercuts the big time movers.

Évaluation :

4

Open up on time. Had to wait 30 minutes for someone to show up and he being new had to call someone else to open the office. Didn't get underway until an hour after the store was supposed to be open.

Évaluation :

5

Everything was smooth and easy

Évaluation :

4

The staff was awesome. Got in and out quickly and was able to get stuff moved fast.

Évaluation :

1

My U-Haul stalled out an inch away from oncoming traffic on a major road. When I talked to the company (on Sweeten Creek rd), they didn't offer to refund me for renting me an "older model that [they] are probably going to take out of rotation now." And for having to unload a 15ft U-Haul now in the dark by myself in Asheville which is sketchy as hell. This company sucks. My experience with U-Haul's roadside assistance operator Cassauandra was a very calming and reassuring experience however, so kudos to the U-Haul team for that. I had trouble with the app though so I called her directly. The app wouldn't let me upload photos without freezing. I took a screenshot of everything. Multiple screenshots - bc I didn't want to be charged for any mechanical failures that occurred.

Évaluation :

5

Easy simple return.

Évaluation :

5

The service was excellent and the staff very professional and pleasant.

Évaluation :

5

Top notch

Évaluation :

5

Very friendly and professionally operated business.

Évaluation :

5

Very helpful for me. Pick up and return went smoothly

Évaluation :

5

Nothing, they did awesome!

Évaluation :

5

From start to finish, this was a wonderful experience. Friendly helpful professional staff at both locations.

Évaluation :

4

Morgan in Asheville was great. The overall Uhaul experience was quite messy with me having to fix issues and spend a couple hours on the phone. There were multiple errors in how various Uhaul employees worked on my order. The Uhaul electronic system sounds complicated and not terribly efficient. Multiple Uhaul employees said they would do something and then didn't. Chris at the Waco Uhaul was great. Nikki Bas never returned my call. Overall, I'd caution others that the whole process is messy but there were pockets of good, the transport/delivery went ok, and it's a reasonable cost (vs a moving company). Also, only 1 broken item.

Évaluation :

3

The tire pressures on both back tires were very low when we picked up the vehicle. Cold tire pressure on this particular van (for the back tires) is recommended at 75psi. They were 51 and 54. When asked if someone could help us before we took the van off the lot, they said there was nothing they could do. "Their air pressure machine had been vandalized". There was zero customer service to help resolve this issue. Also, just FYI....The after hours link to check the vehicle back in upon return did not work. I left a note on the dashboard.

Évaluation :

5

Helpful, knowledgeable, efficient. The sprinter van was newer and well maintained - no issues with this experience at all.

Évaluation :

5

The manager, Valerie, and the entire staff are all very friendly and helpful.

Évaluation :

5

Staff are friendly and helpful. Storage unit is clean and easy to access.

Évaluation :

5

Always felt my belongings I stored were safe and well protected. The staff was always friendly and helpful.

Évaluation :

2

The beginning of the contract and dealing with the employees were horrible!

Évaluation :

5

Everyone was extremely friendly and helpful during our relocation to Asheville.

Évaluation :

5

It's been a pleasure working with Valerie, the manager. She saw all of my details through to the end.

Évaluation :

5

No complaints, just annoyance that the computer system couldn't seem to register my access code with my unit and would go off every time I opened the storage unit. Staff was always helpful.

Évaluation :

5

staff was very accommodating and helpful. He walked me into the storage unit to show me where my unit was located. They were very friendly and explaining how do use my new code and everything else I needed to know.

Évaluation :

4

Great employees here. For what is a bleak job dealing with irritated people, they were awesome. Give them all raises.

Évaluation :

5

Val and her team were absolutely amazing! I'd recommend them to anyone needing storage in AVL! Professional and friendly and attentive to our needs! Al around best UHaul experience to date. Thank you Val for everything!

Évaluation :

3

Senior Caucasian Female Staff Name started with D, was rude towards me. I was not informed about the climate control facility being broke for the entire time I rented the unit but was required to pay for a service that was not provided. The storage fee should have been adjusted accordingly.

Évaluation :

5

The unit and building were very clean. I felt safe in the parking lot and in the building. Very friendly staff. Easy location.

Évaluation :

4

I don't like to have to give my card to someone to manually put in the information!! Now a days everyone scamming! Card reader needs to work!!!! Need better pay methods!!!!!

Évaluation :

3

While trying to remove my items from the storage unit they had a bunch of U-Haul trucks parked down in front of the units so we had to go between trucks carrying stuff out to our trailer and car instead of being able to back down to our outside unit.

Évaluation :

3

Front desk staff was very friendly and helpful. But as a whole, the place was very disorganized

Évaluation :

5

This is a great Uhaul place that I have highly recommended. The staff is always very nice!!

Évaluation :

4

When reserving a storage unit, the dispatch office stated a 10'x10' unit was available. When arriving at the storage facility, two 5'x10' units were actually available. This needs to be explained by dispatch when explaining the availability to customer.

Évaluation :

3

It was 84 degrees in there. Incredibly hot when trying to unload in a climate controlled facility.

Évaluation :

5

The employees were extremely helpful, friendly, and had an answer for every question I had!

Évaluation :

3

There were issues with the payment process. At least 5 times I paid and later was locked out. Had to process my card a second time. Was under the impression I was charged twice. Recently, the district manager discovered the issue. The clerks were not completing the charge process. They were not saving the charge to complete the payments. My issue was how the managers and clerks would not try and investigate and solve the problem. This went on for months.

Évaluation :

2

Moving from out of state. Reserved a specific size unit for what we needed and what we could afford. Received a confirmation of the reservation showing unit size and cost. Upon arrival we were notified that the unit was not available but we could get a more expensive unit. Showed my confirmation of the reserved unit and was told there was nothing they could do. Ultimately we had to take the more expensive unit because we had to unload our belongings. We were never informed during the online reservation that the units are basically a wait list. We we told this by the GM on the phone as we were waiting. This in our opinion is poor business practice. On a positive note, your employee, Jeff, was outstanding! He helped in every way he possibly could to accommodate our needs. He went above and beyond. He is the type of employee that we don't see much of these days and should be commended for his hard work and positive demeanor.

Évaluation :

2

The staff who helped to secure the unit was poorly trained and there wasn't anyone to assist for long periods of time. Took almost 2 hours to rent the unit and my payment information was not entered into the system resulting in the unit being locked out while I was out of town. Simple fix, if you don't have time to train them, then give them a step by step user guide for the system.

Évaluation :

5

The staff is amazing and just so friendly and helpful. 10/10!

Évaluation :

5

Clean. Carts easily available. Bathrooms! Ready to use and no drama.

Évaluation :

5

Dori was very nice and helpful

Évaluation :

5

Everyone was very helpful and made our storage experience pleasant.

Évaluation :

5

The staff at facility on site and dispatch were all helpful and kind and easy to communicate with. There is no dispute or anger only happy reviews from us we just want to note one thing in our experience and hope that communication can be improved between dispatch and what is actually available at the physical locations. The only point of improvement we wished to see was that dispatch communicated with us that we would be receiving one 10x10 storage space that was actually two 5x10's which made storage difficult for our larger furniture. So it was not what we were told we would be receiving

Évaluation :

2

Let me start by first saying the U-Haul facility in itself is excellent, the staff are amazing and very friendly. The storage facility itself is not very well climate maintained, there are rat traps in them and one in my unit which was not very desirable but it was only option at the time. The night we moved out a garage door was stuck open which anyone could have walked in. Outside units were left open one of which had things inside of, and one was empty. I would recommend this U-Haul location to anyone looking to rent equipment but not for self storage.

Évaluation :

5

all staff we worked with at both amarillo and asheville locations were amazing

Évaluation :

5

Very convenient for me, as my current residence is across the street.

Évaluation :

1

Could not get into and had changed my access code to my storage unit 3 times. Staff left before business hours were over. Got conflicting answers several times to the same questions. I was told that I had 48 hours to change my lock to a round one and when I called they said that they had already changed the lock and that I had to get a key from the front desk. This was not true but still was told that I had to purchase a round lock when I arrived. I had so many issues that I will never go back to that specific location and possibly uhual ever again. Moved my stuff out of storage before my time was even up!

Évaluation :

5

Staff wonderful at check-in

Évaluation :

2

I had arranged for a large unit to be rented when I moved. Ended up being in two separate units. When I reserved my truck to move out of storage it wasn't available; I was told that I would have to go to another facility 30 minutes away to get one. When I came back to empty the 2nd unit they put me in, I wasn't in their system and they had put a lock on my door and someone else had rented it out but hadn't moved into it yet. Very unorganized.

Évaluation :

5

Well organized and professional staff. Truck in good shape

Évaluation :

5

Love the women there she was so helping and nice !!!!!

Évaluation :

3

Expensive

Évaluation :

5

The staff at the south off in Asheville NC could not have been friendlier and more receptive to my needs. Bravo U Haul ! I was extremely impressed. I will use them without hesitation. Nancy T

Évaluation :

5

The staff, e.g. Wendy was so enthusiastic and helpful. She was a pleasure to work with. She made the experience uneventful and smooth.

Évaluation :

5

Great service!

Évaluation :

5

Even though I have no plans to moving any time soon, I would definitely use this facility again. I would recommend to my friends and family to use this facility. All the people that work there were so friendly and helpful.

Évaluation :

5

Wendy in Asheville was wonderful

Évaluation :

4

Despite my uncomfortable transitions Ty the manager saved the day with selfless customer service. I was in a panic and Ty listened and came up with a solution more suitable to my circumstances. The staff is always nice and helpful and I truly appreciate the service as a customer.

Évaluation :

4

Dory was incredibly helpful and supportive! She even helped support my partner through a mental health crisis. Dory deserves a raise for how much better she made the customer experience!

Évaluation :

5

This location is excellent. Both the service and facility are superior to the Swannanoa U-haul location. Definitely recommend.

Évaluation :

4

Very nice nice helpful people at this site

Évaluation :

1

My UHaul experience was a disaster. After a 9 hour drive with trailer, I arrived at Swannanoa River Road location to return trailer and had reserved an 8 x 10 storage locker. The man at the desk informed me he thought the one unit they had was broken. He went out and inspected and said "Yeah. It's broken. Let me see if they have one at another location." Sweeten Creek had a unit for more money. The man at Swannanoa River Road could not have cared less about the inconvenience this made for me. I chose Swannanoa River location because that is closest to my apartment. I had to drive another 45 minutes BACK FROM WHERE I WAS to get to Sweeten Creek because of traffic. My bad experience was at Swannanoa River location. However, I had to give Dion at Sweeten Creek all my information over again as if I was not in the UHaul system. Dion was helpful and understood how frustrated, tired and angry I was at being turned away after I had a reservation. BAD EXPERIENCE.

Évaluation :

5

Although TY was busy doing every job from cleaning the rental vans, checking out/in equipment, answering phones I had a good experience but the man needs help!

Évaluation :

5

I had a very pleasant experience. The gentleman that helped me(I'm sorry I don't have his name) was extremely helpful with all aspects of moving in. I would definitely recommend this location.

Évaluation :

5

Best Uhaul facility and experience I have ever used. Ty and crew clearly take pride in their work and go out of their way to take care of their customers.

Évaluation :

5

My transaction was very easy

Évaluation :

3

Average only because we are still waiting on a call back to let us know when we will have access to our uboxes so we can transfer contents into storage unit

Évaluation :

5

I've been a patron of U-Haul over the last 30+ years. These facilities are the best I've seen.

Évaluation :

5

Thank you so much! Ty and his crew are fantastic!

Évaluation :

5

Ty and his crew were absolutely FANTASTIC! Thank you all for the assistance in getting us moved in to our 4 units 

Évaluation :

5

The person helping me, I believe AJ is his name was super helpful and patient in answering all my questions.

Évaluation :

5

The staff that helped my husband through a disaster of a move went above and beyond to assist him in every way possible! Thank you so much for the assistance!

Évaluation :

5

This location is the best. Customer service is above and beyond anywhere else I've ever been.

Évaluation :

5

The Sweeten Creek Road facility in Asheville NC is amazing they made the moving experience a much more pleasant task! Merci!

Évaluation :

5

This establishment is top notch! Everything is clean organized so well put together. I inquired with another U-Haul establishment locally, and there was simply no comparison between the two. Easy return with my trailer - amazingly clean storage units - multiple carts free for us. The overall attention to detail at the sweeten Creek facility was tremendous. Je les recommande fortement. 

Évaluation :

5

Love these people! Very grateful to have such a nice local facility with kind staff/management. Super clean & well maintained. I did end up with some moisture collecting in a few boxes that had books. I believe it was condensation from weather on the industrial building, so be aware of storing paper materials. Maybe a neighbor spilled. I'm not sure. Otherwise: quick, efficient, kind & helpful.

Évaluation :

4

AJ and Tyrone were amazing!

Évaluation :

5

Although very busy the manager handled the customers very timely and efficiently. He handled each customer and had a great friendly attitude.

Évaluation :

5

The guys were super friendly and helpful.

Évaluation :

5

Excellent

Évaluation :

5

Ty and all of the staff were helpful and very friendly. They helped back my car with it's trailer, so that I could load!

Évaluation :

3

I wanted to redeem my free month rent on a storage unit for renting a one way truck months ago. I went in and was given options. The gal seemed nice but a little aloof. She shared with me she was leaving the company and complained about her co-workers. She asked me for my phone number but told me it wasn't in the system but then found it. She asked me for a photo of my ID and texted me the link but it was already in the system. She took me to my unit but it was filled with stuff. She again complained about her coworkers. She found me a vacant unit thru an app on her phone and when she went to open it, a loud alarm went off. I'm sure that she knew that would happen so a heads up would have been appropriate as it was loud and I was startled and a little annoyed at the amount of mis-steps I was experiencing. She did not tell me the hours of access which are also not listed online so I had to call to find out. Upon leaving, I stopped into the storage areas restroom to wash my hands and the soap dispenser was missing the part where you push to get soap out. That means people have to fumble around to make it work, contaminating the soap dispensers inner workings with their dirty hands. Come on Uhaul, you can do better. Not sure if this is standard, but an employee had hosed off his car in the front of the building. The gal helping me whined to the guy that she wanted her car washed bec/ it had been 4 years which made me wonder what the inside of her car must be like. I also learned that I can't get another month free of storage after I rent another truck in the coming weeks. She tried to explain it to me but she started talking about a nearby Uhaul location but referred to it as Sweeten Creek which I thought was the location I was at which made me question if I was at the location I initially wanted to store things at. I was at Sweeten Creek so I'm not sure what she was talking about but I'm disappointed to hear that if I rent one way trucks two different times, I only get one month free of storage and that you offer to first month free to people who don't rent trucks. Most places do but if I knew that with what I know now, I would have searched other storage company options. I usually don't leave reviews but since I received both and email and text message from Uhaul, I thought I should. Not trying to sound like a Karen but Uhaul asked…TWICE so here you go

Évaluation :

5

Ty backed up my car for me, to make sure it was done properly!

Évaluation :

4

Some miscommunication between the assistant and I left left us in a slight bind , but the manager (Ty Ramseur) was most accommodating and went out of his way to make things right. We are glad to have our possessions stored at this Asheville, NC facility.

Évaluation :

5

Ty the manager was very helpful and the staff were all polite and all hard workers. Merci

Évaluation :

1

Our storage was flooded, and we were not notified. When we moved our belongings out of storage it was then we discovered wet belongings. Fortunately, nothing was permanently damaged, but we called and told them our stuff got wet. They have drainage issues at this location and I would not recommend for that reason.

Évaluation :

5

Seriously helpful, pleasant and knowledgeable team.

Évaluation :

5

Ty was very patient and informative. I felt secure leaving my items at this facility largely due to his knowledge of, and dedication to his work. I'll definitely be referring my friends to this location for their storage needs.

Évaluation :

5

The general Manager (Ty) was very helpful in working with me to coordinate my helpers who were to move stuff out of my UPods and into the storage facility.

Évaluation :

4

Employees were very helpful and the whole process was smooth.

Évaluation :

5

The young man, can't remember his name, young African American kid is excellent. He was beyond helpful, knew every aspect of the job, and had excellent customer service skills. You should promote him, having someone that good on your staff should be recognized and utilized. You are a fool if not promoting him and utilizing his skill. I'd hire him.

Évaluation :

5

I'm disappointed the rate i paid isnt prorated for the time i was in it this month.

Évaluation :

2

The facility itself is good, just the unhelpful staff. I understand being short handed. But a better attitude is required for repeat business.

Évaluation :

5

The staff was particularly helpful.

Évaluation :

5

I was confused about the last bill. I called the Asheville office and the office was very helpful in explaining the final bill to me. Very friendly and professional and curtious.

Évaluation :

2

I made a reservation for a drive-up unit when I got there they didn't tell me there were no Drive-Up in it they set me up with a unit that was climate-controlled and it was costing me $50 more a month than the drive-up unit that I had reserved that was not available even when I reserved it very disappointing had to go to a different storage facility

Évaluation :

5

friendly and helpful staff and a very nice facility

Évaluation :

5

This facility is well organized and the crew was totally awesome

Évaluation :

5

The staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!

Évaluation :

1

I enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn't pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I'm 25, on my own. They sold all of my belongings for $30…

Évaluation :

5

very accommodating, courteous and helpful. Merci

Évaluation :

5

Smooth no contact process!

Évaluation :

5

a step above other storage facilities in the area of Arden/Fletcher

Évaluation :

5

The staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.

Évaluation :

4

Thank You for all the Help. Your agent/employee was Great!

Évaluation :

4

The unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.

Évaluation :

2

There were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown away

Évaluation :

2

I could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!

Évaluation :

2

2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.

Évaluation :

5

Friendly helpful staff

Évaluation :

3

The staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.

Évaluation :

5

Everything was done professionally

Évaluation :

5

Everything was excellent. The only part I don't like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul's 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96,75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.

Évaluation :

5

Great place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.

Évaluation :

4

The onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.

Évaluation :

5

The general manager and staff gave the extra effort to help us during a difficult move.

Évaluation :

5

Rana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))

Évaluation :

3

The lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were "about to close in 10 minutes". Smh

Évaluation :

5

The young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.

Évaluation :

3

I had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone's control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to help

Évaluation :

5

Fantastic experience! Thank you!

Évaluation :

4

Steve was very helpful

Évaluation :

5

Great place and staff. Rana was esp.helpful .

Évaluation :

4

You need more help. Long line waits.

Évaluation :

5

The UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.

Évaluation :

5

Rayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!

Évaluation :

5

The employees were friendly and helpful

Évaluation :

5

We did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.

Évaluation :

3

Store understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.

Évaluation :

5

The employees were friendly and helpful

Évaluation :

5

I changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1 100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!

Évaluation :

5

My entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!

Évaluation :

4

no sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.

Évaluation :

4

The only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.

Évaluation :

5

It was a great experience - everyone was very accomodating and made the stress of moving so much easier. Merci.

Évaluation :

5

The Manager was great , knowledgeable and friendly

Évaluation :

5

Jake was very helpful getting my storage unit set up.

Évaluation :

5

It was a great relief to know our valuable family antiques were safe. Worth every penny.

Évaluation :

2

The manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.

Évaluation :

5

Appreciate the facility is kept clean, especially during this pandemic.

Évaluation :

5

Rana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.

Évaluation :

4

It would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.

Évaluation :

5

Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience

Évaluation :

5

Staff was very friendly and accommodating.

Évaluation :

5

I love this location there customer service was awesome!!

Évaluation :

5

We only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Merci.

Évaluation :

3

Having a facility in a flood zone is a BIG problem and we were affectd twice without an option to move

Évaluation :

1

Very very unorganized! Didn't discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!

Évaluation :

5

The representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!

Évaluation :

1

The customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.

Évaluation :

4

I know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.

Évaluation :

5

Rana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle

Évaluation :

5

Rana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.

Évaluation :

5

Rana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.

Évaluation :

5

Nathan and 2 others at office were great!

Évaluation :

5

Excellent service

Évaluation :

5

Very clean and well secured.

Évaluation :

5

Great staff, always helpful and knowledgable.

Évaluation :

5

The gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.

Évaluation :

5

Rana was very patient and helpful in finding storage solutions for us!

Évaluation :

5

The staff here is amazing. They're incredibly helpful and friendly.

Évaluation :

2

The cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.

Évaluation :

5

If the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.

Évaluation :

5

GREAT !!!!

Évaluation :

1

The "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!

Évaluation :

2

I was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they

Évaluation :

5

Could not have been a better experience.

Évaluation :

5

Could not have been better.

Évaluation :

5

Clean and safe!

Évaluation :

5

Card key access was easy and convenient. Rana was very helpful despite being very busy.

Évaluation :

1

The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.

Évaluation :

2

For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .

Évaluation :

5

Good experience.

Évaluation :

1

I will spend the rest of my life telling people to stay away from this place!!

Évaluation :

5

These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.

Évaluation :

5

You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.

Évaluation :

5

Very helpful and courteous staff!

Évaluation :

5

The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.

Évaluation :

5

My reservation was ready when I arrived and service was quick.

Évaluation :

1

Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.

Évaluation :

5

I've used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff

Évaluation :

4

This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.

Évaluation :

2