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Makayla C | Overall ExperienceSelf Storage Units in Asheville, NC, 28803
U-Haul Moving & Storage de South Asheville
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Arden-Asheville Self Storage
7 New Rockwood Rd, Arden, NC 28704 View Available Units2.4 miles from this location -
U-Haul Moving & Storage of Hendersonville
1500 Airport Rd, Hendersonville, NC 28792 View Available Units13.6 miles from this location -
Hendersonville Self-Storage
1055 Keith Street, Hendersonville, NC 28792 View Available Units13.8 miles from this location -
Keep It Covered Boat/RV Storage
225 Utah Mountain Road, Waynesville, NC 28785 View Available Units28.2 miles from this location
Évaluations des unités d'entreposage par les clients
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- 3,5 - Cote moyenne des clients
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The way the facility was built makes accessing any units on the far side incredibly inconvenient. It took hours to unload the truck because of where the loading dock is located. VERY poor construction when it comes to accessibility.
Lauren o | First ImpressionsIt seems like the workers have so much to do in a day and they still maintain an amazing attitude. It's really hard to manage a location that huge but they seem to somehow do it. Every moment was fun and light and free around them because they were so efficient yet they were genuinely good people. This location is very strong in care and efficiency while being very friendly.
CASSIE B | Overall ExperienceWhat started off as a not so good experience ended wonderfully. Thank you so much to Valerie and her team!
Tynesha C | Overall ExperienceThe system was off until the last three days of my storage unit experience. I had to put my stuff in two separate storage units because one 10x10 was not available. Overall the staff was very nice and helpful. The Uhaul system, Ai, the way the system works or doesn't work, the app, customer service via phone, managment, and this particular facility need to be upgraded... The bathrooms, & lot also need to be better maintained. Access to the bay was inaccessible because unattended Uhaul equipment was blocking access to the bay.
Paul P | Overall ExperienceLakesha was extremely helpful to find Me another unit since the one reserved had been given away by corporate
Trina G | First ImpressionsThey had good service the day I rented the U-Haul truck. I was grateful for their care, concern, friendliness and professionalism.
CASSIE B | First ImpressionsThe facility and storage unit was appropriate and fit our needs very well. The app has been very usual as well. Unfortunately, the ever changing staff were poorly trained (if at all), unable to thoroughly and accurately address the our basic questions without asking the manager, who was rarely there or available, or ask us to contact corporate or comeback at another time for an answer. Not a one time experience I’m afraid. Lastly and lately, it’s become harder to identify who works there as few staff wear any U-Haul identifiable clothing or badge. And over the weekend, the person working was tossing football around the parking lot with his friends when we tried to simply buy a few storage boxes. No customer service, poorly trained, and clearly they don’t want to be there. Makes for a poor customer experience with a company that provides a valuable service.
Nick S | Overall ExperienceGetting the unit quickly became a hassle. Initially reserved online but wasn’t made aware that meant I had to check in during business hours, which resulted in being unable to unload the truck the day I reserved the unit and requiring an extra day with the truck. Upon going to the facility to check in in person the next day I was given a unit number which wasn’t the size I’d reserved/requested. When I went back to the desk I was told they didn’t have one the size I needed. After trying other storage locations I returned and spoke with a different employee who gave me a unit in the size I’d originally requested, magically there were four now. I’m not sure if it’s better training on the storage portion of the job that is needed or just encouraging employees to look for what’s requested instead of just saying you don’t have it. But regardless the entire situation was disappointing and frustrating. The unit itself, once we got the right size, was totally fine and served the intended purpose.
JESSICA K | Overall ExperienceOn move out the staff was wonderful.
Becky W | Overall ExperienceThis U-Haul Storage facility has quite possibly the worst customer service I've ever seen. With the exception of one employee named James, every other person there is completely inept, habitually absent, and occasionally downright hostile. During the course of my renting a unit there, I was unable to get a prepaid debit card that I was forced to have mailed there for lack of any other permanent address. The mailbox was locked, and (in spite of their assurances to the contrary) I was never given the letter containing two weeks pay, since I never could check the mail myself. Pushing the issue escalated to the point where one of the black thugs who worked there got into a shouting argument with me at one point. Calling the cops didn't help because they weren't interested in getting to the bottom of the matter. Then, I was told I had to vacate the property in a week's time. I did finally manage to vacate and move to another far cheaper unit, and U-Haul still tried to charge my prepaid debit card for several months long after they knew I was long gone. Again, it's one of the worst run businesses I've ever had the displeasure to run into from the manager on down to the rest of mostly black riff raff, who pretend to work there but in reality are just collecting an undeserving paycheck.
PAUL M | Overall ExperienceBathroom was dirty, and I don't think it had soap. I haven't interacted with staff since September.
Kenneth F | Overall ExperienceLaQuesha was tremendously helpful and compassionate as this is the result of Hurricane Helene and subsequent injury. She’s knowledgeable and perhaps a lifesaver for me! Mary
mary b | First Impressionsgreat staff
JASON F | Overall ExperienceI love this place I was there 4 years
Rodrigous H | Overall ExperienceMy storage unit has a leak in the roof that causes water to run Into my storage unit. The clerk who put me in this unit was fully aware and still put me there. I was not told that I had to pay an extra fee to have 24 hr access. If my belongs are damaged I will sue this company.
Yvonne M | First ImpressionsClean storage facility. staff is friendly, nice. Had a problem, and it was dealt with professionally and remedied immediately. Manager took care of it and handled professionally.
Lillian P | First Impressions