Both the Fort Myers, Florida location and the Oshkosh, Wisconsin locations were very helpful. Unloading inside at the Oshkosh location was very nice.
Tim MontourCustomer Reviews for U-Haul Moving & Storage of South Fort Myers
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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First of all, I did try to extend my reservation the day of drop off, system wasn't working. Second of all, I do not do threats lightly. For someone to call me and tell me rudely to bring back the truck immediately or they will report it stolen. Was very disrespectful. I would not want to have a uhaul truck, so obviously I would bring it back. Next time customer service should be better on talking to customers. Also on how they present themselves.
Karina Karina VargasEverything was excellent. Manager was customer focused!
David BoltonAucun
Kirk HowardThe two movers I had Brandon and Nate were excellent and they went above and beyond what they were required to do to make sure everything went well. I highly reccommend this company
David SturmanWe are in constant organization mode. We buy antiques. We move our stuff fairly often from FL to PA. We love the boxes, the organization at the store, the friendliness of the staff, and the availability of vehicles.
Clifford Leming5th time i have dropped off hee and the employee's are anything but friendly ....had to use a zip tie to keep the chain from dragging and this guy checking me expected me to have something to cut it off with and was extremely irritated that i didn't so he finally did and pulled the trailer and dropped it and walked away no comment no nothing ....they all are like this at this location
Dennis ShyMileage was not calculated at return as previously indicated at pickup. I had previously rented at North Fort Myers location and had 100 miles free per day as well. Even on prior to rental phone calls it was explained as " maximum of $80 a day or 0,49 cents a mile. Will likely use a car rental Company in the future.
Tammie GriffithThe after-hours drop off lanes should be restriped. I left my vehicle parked against your building last week while renting for a few days, and when I returned the truck late in the evening, there were multiple trucks backed up directly behind the parked cars which made it impossible to leave. I had to wait two hours until another person came and moved their car before I could leave the lot. If the drop off lines were repainted, I believe this would eliminate the issue.
Harris JonesThe trailer brakes DID NOT WORK. So I obviously relied upon my truck brakes and now I need to replace my front brake pads. Not happy with the trailer condition. I want to file a formal complaint. Merci.
RICHARD HIGGINSStaff for checking in and dropping off are very professional I rent there a lot and have never had a problem
Eugene DohertyBrad did a nice job installing the hitch. He went over the installation and asked if we had any questions.
Lawrence VarsWrong part at time of original receiver installation. Receiver installed one week later because part had to be reordered.
Patrick FarleyI've used this location several times and the team is always very professional. On this drop off I was greeted by the manager and reported that one of the tail lights didn't work on the trailer. He suggested that the pick-up location should not have rented the trailer to me with a light out.
PAULEUGENE KAPLANGreat job
Donald Collins2nd time for a pickup and return
Jerry PappCheck their returned trucks......I had a flat tire a couple hours into my trip. (highway driving)
christine basharaBrad was awesome.
Debra BaldTop notch Uhaul pickup and drop off location. Super efficient and friendly had my drop off processed in five minutes.
MICHAEL STINEBISERLots of inventory at this location. Quick, no trouble scheduled pickup of trailer for one-way haul.
Mark PhillipsThe Office Staff was very helpful, especially when I went to the incorrect pickup location. They were able to accommodate my needs with out any problems. The transaction was quick and efficient.
Charles BattWas given a trailer with severe damage to the right side fender which could have easily caused injury to someone walking by it had to tell the person several times I did not want that unit and to give me another one which they finally did
James DavenportBien
BRIAN MANNI was shocked at the service....staff was very nice, quick and helped with everything. I will rent from this location whenever I need a Uhaul.
Brian RasnickWell run, good service!
Mark BoylanEasy to rent, in and out quick
Liviu MatasaMy experience with this office was great. With the exception of the billing the office manager did call me back and Jim did fix my issue. Other than that great experience great customer service clean trucks
Mary ThomsenI reserved a van and when I showed up at 11 o'clock as per my reservation, they did not have a van available. I was then asked to drive an additional 20 minutes away to pick up a van which means that not only that I have to waste an additional 40 minutes, but I was charged for extra miles because I had to drive that extra 20 minutes each way with the van. Extremely disappointed.
Paul RichmanEverything is perfect and easy to return
Thomas VanNattaThere were two cockroaches that crawled out of the radio area. I do not have cockroaches at all and I'm afraid that if the truck had them I can bring them in. Truck should be cleaned
Caitlyn DavisEveryone was great. The ladies that checked me in were great the gentlemen that worked in the back went out of his way to get me a hand truck and showed me where my rental unit was parked. When returning same guy checked me out super fast overall great experience.
James WilsonHOW DOES ONE IMPROVE ON PERFECTION! MY RENTAL experience was AWESOME every step of the way!!! i was just thrilled!!!!
Elaine CarmackI had to extend my rental due to situation out my control, the agent from the store, I believe name Jim or Joe, called me and ask why I didn't return the truck, I tried explaining but he was so disrespectful, tell me I'm screwing other customers by not returning the truck. He said he going to charge me for reservations he had to cancel, I told him to charge me for the extra days. He told me that's not how it works. If you look I am a regular customer at U-Haul as I rent vans for my company. I couldn't believe anyone can talk to a customer like that. He call me from phone number 239-939-3686 @ 1:19pm
RAYAN WEDDERBURNThe staff was great. I ordered 2 Dollie's but they only had 1 when I got there. I also ordered a dolly to move a piano. They also did not have this although they had one for sale. I did not really want to buy one but was forced to get it. This was really annoying and inconvenient. They should have had the equipment ready and in the truck. Moving day is stressful and we didn't have time to make other arrangements. You would think a company the size of U-Haul would have plenty on hand!
PATRICIA MILLERYour hitch installer was very knowledgeable and met all of our expectations.
Ronald BenoitThank you for a year of storage
Thomas Loughrey | Expérience généraleBuen servicio es de mi preferensia thank you
Milton OliverasThe heat coming out of the engine cowl burned my leg. I had to use boxes to deflect the heat. Radio worked intermittently. A/C wasn't enough. Cigarette lighter didn't work to charge our cell phones. I will not use them again
Raymond FurmanGreat staff from the beginning to the end. everybody was so friendly and helpful. Except for the one girl at the fort Myers store she was really hard to deal with and very unfriendly but I don't remember her name.
Alyssa TrickJust keep doing what You're doing 👌
Edward McCoyGreat online experience and fast/friendly service at pickup time.
Edward John WarminskiI was forced to pay $60 for 1 hour of use. Online it said that it would only cost $20.
Garrett FleckGreat staff
SCOTT FOSTERIt took a while to find the truck. Label parking spots so easier to locate. The cab was clean but the surfaces were not, ie steering wheel, door handles. Recommend a quick wipe down with a hand-wipe.
CHRISTOPHER REDDISHMy experience at pick up was fabulous - efficient, easy, friendly, humorous, everything was explained very well. The equipment and supplies were clean and in good working order. Terms were clear. Return check out was professional, efficient. I went into the store only to get a receipt. The team at the counter were confused, tense and unable to be as friendly. The gentleman woh gave me teh receipt was professional, but no one else was. I suppose he is holding teh rest of the team together. It wasn't as pleasant for me as was pick up. I am sure it is a great stress on that team in the afternoon. They need more training and support.
David HallChecked in with app. Made check in faster.
Michael PutlakI received the worst service and treatment I have ever gotten at this location. They will be hearing more from me.
ISABELLA SHAMAMBONothing. It was fast and efficient. Vehicle was very clean and smelled great inside
timothy KoritzThe van I used was in great condition, well kept, clean, drove like new, and a pleasure to use. Personnel were peasant and helpful. Checkout was real easy.
Arnold JensenStaff has always been pleasant and helpful. The hours are convenient
Lisa Forte | Premières impressionsThe staff was very helpful and knowledgeable.
Charles Clapper | Expérience généraleMy first interaction with the staff was horrible. I was given a storage unit that already had a lock on it. When I notified the staff, they had attitudes and weren't friendly. I had movers at the U-Haul location and it took them over and hour to get me another unit. My had to pay an additional fee for the movers going over the time. When they finally found me another unit, it was 30 dollars more and they refused to match the price of my other unit even though it was their fault. I will never use U-Haul ever again.
SILIENNE SAINT-FLEURY | Expérience généraleI had a great experience using this storage facility. The only reason I vacated was because I moved out of Fort Myers.
Kevin Cowser | Expérience généraleThe experience was ok until we got to our destination. Surprise, surprise; the truck we rented was a 26 footer, we were moving a three bedroom bla, bla home, and when we got to our destination the only storage available was a 10x10 and they would make available a 7x10 for us, take it or leave it. We make a reservation of a 10x20. We were lucky that we have relatives in the area and let us use their garage.
Alfonso Padilla | Expérience généraleGood clean and convenient
Casey Acosta | Expérience généraleGood afternoon, they deducted from my account an amount of 98 dollars, but when I went to get the van I had to pay another 35 dollars, I didn't understand why that
Diego Marcial Caldeira Marques | Online Move InThe store does not answer their phone. I have called multiple times a day for multiple days and left multiple messages for the manager and received no call after 14 attempts. I even contacted corporate and corporate said they never answer their phones. Corporate also contacted the manager and requested for them to call me and I still didn't receive a call back. I have also physically stood in the store and watched them ignore calls & let the phone ring and ring with no attempting to answer. That is the only reason I canceled my unit- poor communication skills & excuses from the manager and staff on why they don't answer the phone.
Maria Macaluso | Expérience généraleEli was more than accommodating and I appreciate all his help while my son and I moved and traveled.
teal travis | Expérience généraleU didn't receive dolly but still got charged
Roderick Belmer | Premières impressionsNice people, appreciated the service
Paul Chumbley | Premières impressionsHook to put lock was missing and the unit had leftover garbage still in it. It is near a gate and the gate was not closed for the night.
Victoria Jones | Premières impressionsWe had to take our items somewhere else because there was a huge pedal in front of our unit that was ankle deep.
Andrea Simpson | Premières impressionsAfter completing a move to the area, we dropped off our Uhaul truck and trailers at the Ft. Myers facility. The manager, Eli Rosado, was extremely helpful and ensured everything went smoothly. He provided the storage unit and personally showed us the best way to access and use the facility. Of all the places we dealt with during our move, this was by far the best facility to work with, from the staff helping with the drop off to the manager. .
Greg McKee | Premières impressionsCustomer service was great
kevin burns | Expérience généraleOnly reason I gave less stars is because the unit I reserved was no longer available and had to go with a much smaller one and they are charging me more than what it was for the larger one and more than what it's advertised for.
CRAIG TRAPINO | Premières impressionsBoth when we got the storage unit and when we vacated it, the people working at the location were friendly and helpful.
Erik Johnson | Expérience généraleExtremely friendly and helpful!
David Howard | Premières impressionsThe main problem is that we could never use the big door, always blocked by other pods, trucks, etc. My husband had tools and we're heavy so that was VERY inconvenient, and when asked about it, staff just replied that they didn't have anywhere to put stuff and the had other spaces they could have used. Also my card had been hacked and charged me 15 late charge instead of notifying me. And paying 95 a month for a small space was just too much considering other issues.
Sue Junge | Expérience généraleThe reason why I said no to the lighting was because of the fact that the lights upstairs where my storage unit was does not stay on for more than 5 minutes and you have to keep going down the other way to send hit the sensor so the lights will come on other than that my experience with you was good and I would recommend you to other people but maybe you might want to do something about the upstairs light so when the lights come on they stay on until like 5 minutes after people are done something like that.
Wendy Shafer | Expérience généraleLacked security gates I am used to. I it did not look swept out.
Linda Waggoner | Premières impressionsOnly downside was being able to contact the facility directly. 99 % of the time was only able to reach call center.
RICHARD DEHART | Expérience généraleI love you guys and thanks for the service, and I already talked to my friends and my family the excellent services you gave me
jimmy Luma | Premières impressionsThe workers were fantastic everybody they have on a crew went above and beyond I put yes to as well let’s but actually inside the storage it didn’t have light and was hard to see to the back other than that it worked fine and I would recommend it if you’re looking for storage
Gloria Goddard | Expérience généraleThe workers made the experience worth it they were super funny and personable and I was laughing through the pain of getting forcibly and illegally removed from my home! They all deserve raises have a great day!!
Jeffrey Jupp | Expérience généraleThe maintenance crew went over and above I have a little problem they jumped right in a moments notice and got me on my way they were truly the best maintenance crew that I’ve ever had an experience To deal with! bravo for having such great employees !
Gloria Goddard | Premières impressionsThe only issue is my security card for after hours doesn't work. I've had it replaced once and still does not work correctly.
Maria Macaluso | Premières impressionsThe girl that works there is very rude and made my experience awful
Annette Taddeo | Expérience généraleWould recommend with the only problem being the rent. Didn't expect it to go up twice since April.
Dean Christensen | Expérience généraleThe people here are very friendly, helpful and professional. This is a very clean and well maintained facility.
Robert Rehanek | Expérience généraleI was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.
Erik Johnson | Premières impressionsI had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.
Diane Montemurro | Premières impressionsI reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.
TRACY FALARDO | Premières impressionsI wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.
Michael Mckenzie | Expérience généraleThe GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.
danielle blair | Expérience généraleUnit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.
Deborah Traebing | Expérience généraleOver the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Merci
ANDRE STROMAN | Expérience généraleUnits are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs
Deborah Traebing | Premières impressionsFree storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun
yazan qaqish | Premières impressionsRemove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.
MICHAEL MARTOHUE | Expérience généraleWait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.
Dolores Burns | Expérience généraleGreat prices. Safe & secure.
BRADLEY OLSON | Expérience généraleThere was no lighting in the storage room it self.
Gary Peddigrew | Expérience généraleThanks
Yvonne Felizardo | Expérience généraleCouldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.
JACK BLATT | Premières impressionsThis business just does everything right. I can't think of a single criticism.
Laura Jacobs | Premières impressionsMy overall experience with U-Haul was not positive. If you have a better option (take it). If you don't just understand that customer service is not a priority for this company as a whole.
Carlos Vinals | Expérience généralepersonnel amical
Janie Gaston | Expérience généralenice friendly service
Janie Gaston | Premières impressionsTry calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Volé
ROBERT CARNEY | Expérience généraleUnfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing
ROBERT CARNEY | Premières impressionsMy experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.
Alan Lerner | Premières impressionsGreat people! Very helpful
Anthony Hackett | Premières impressionsExcellent service on a no notice hot late in the day Sunday.
Walter Nichols | Premières impressionsThe staff was remarkably helpful
Sarah Able | Expérience généraleGreat service great hospitality everyone was kind and very very helpful
Kevin Gallagher | Premières impressionsOther than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.
Beverly Kohutek | Expérience générale👍
Thomas Sacco | Expérience généralePaid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don't work anymore. Seems nothing can be done about 160 dollar wires?
Joshua Willis | Expérience généraleI had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.
Carolyn Rivera | Expérience généraleawesome - great customer service
Roger Odegard | Expérience généraleWe had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Je les recommanderais sans hésiter!
garrett speyer | Expérience généraleWe used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.
Bruce hansen | Expérience généraleGreat service
Cary Cowden | Expérience généraleCrew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.
Marnie Hamilton | Expérience généraleThe staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,
debbie burton | Expérience généraleWas very happy with the whole process. The staff was very friendly.
Harold Hill | Expérience généralestaff helpful, efficient and friendly
Kent White | Expérience généraleKristen could not have been more helpful
mike burt | Expérience généraleMark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Merci.
bonnie mackrell | Expérience généraleVery satisfied....
James Kramer | Expérience généraleGreat Service
Matthew Elliott | Expérience généralePlease start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Merci
Larry Stluka | Expérience généraleThe guys were courteous and accomodatong.
Kevin Walton | Expérience généraleFast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .
Frank Morin | RéservationExcellent service à la clientèle
William Urban | Expérience généraleGood Customer Service
Diana Sierra | Expérience généraleLike it.
Peter Prilutzki | Expérience généraleThe staff were very kind which is most important to me, going under the stress of moving. Merci.
Louise Vaval | Expérience généraleFrais
MONIQUE SANTIAGO | Expérience généraleI was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.
Rebecca Ferm | Expérience généraleEveryone was very courteous and very helpful.
Katherine Aster | Expérience généraleHave dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.
THOMAS BRIDGES | Expérience généraleExcellent service!!
Jim Ruszkowski | Expérience généraleI enjoyed my (almost) 3yrs at this location, friendly staff. Merci
AMY MILLS | Expérience générale