If it ain't broke don't fix it
JAMES RCustomer Reviews for U-Haul Moving & Storage of South Jacksonville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
To far from our location
JANET SIn spite of the efficiency, customer service was a little lacking
ROGER MThis is my third time moving and I always go to this UHaul for excellent service. They are on top of things even when I am not. I emptied my storage without telling them and the next morning they were concerned that my storage was empty and wanted to be sure I knew about it. Everyone that works there is so polite. I love dealing with Cedric. I always know he will treat his customers right.
CHARMAINE B | Expérience généraleNice customer service
ALFRED K | Premières impressionsExcellent
KENNETH LTire exploded not an hour from home.
AUSTIN OThey couldn't locate the trailer they assigned me so gave me a different trailer but failed to update their system so after dropping it off at the drop-off location in Daytona, they couldn't find my returned rental. I also reserved a utility dolly and they didn't have any to give me when I picked up my rental. It was a horrible experience overall!
ANTHONY RThe administrative part of the pick up could be a little more efficient.
JOSHUA AThe employees did a great job.
TIMOTHY DThe staff is very friendly and professional, I had a great experience!
TIMOTHY FLe service à la clientèle était génial.
JASON SExcellent customer service
MARTIN GCustomer serve was really great. Trailor pulled perfect and we needed extra time and they accommodated it perfectly
LALAND BSeguir atendiendo de la misma manera muy eficiente
ANGEL AAwesome employee Sarah was
Robert M | Premières impressionsEmployees were great. Very friendly and helpful. The truck on the other hand, I am not sure how well they are maintained but we did have some issues. I left a note on the drivers seat at Double Tap Concealed hoping they would make sure these issues are addressed. The truck did not have very good acceleration. I checked the air filter after picking it up. The filter was VERY dirty. I tapped it on a tire and lots of dirt and debris came out of it. After calling Uhaul Jacksoville, I was assured by a guy that the trucks are maintained every "30 days". I find it hard to believe as dirty as the filter was. After driving on highway to NC I realized the RPM's would rev up to 3000 - 4000 when braking. The RPM's would not drop until I pressed the accelerator again. The A/C also stopped working frequently. After a while it would start again. I am hoping you get this truck in for maintenance before a customer gets stranded on the highway. Thank you. Rick Smith 1228 Oconor Ave La Salle, IL 61301 8152285616
RICHARD SU-Haul needs to spend money on better computers that don't freeze up constantly so their employees can do their job better. Something police fault that computers are junk
JOHN JIt's a good location. If there is a long line, consider bringing in a line worker to do simple check-ins or returns for customers.
John CFirst time, my lights were out and they didn't have any time to repair them so I had to come back after getting them fixed! Extra day to move!
WILLIAM FYou're employee's are very nice people & do their jobs well. Great people. Rose M
rose M | Expérience généraleThe location of pick up was changed which added almost 30 minutes each way to my drive to get the trailer. Then I get to this location and there is one lady working that refused to get out of her chair and there was 4 people in line. It too almost 45 minutes just too get the opportunity to be waited on. The she was very rude and mumbled so you could not understand her. Once finished I asked about the furniture pads that I paid for and she mumbled grab a bag on the way out the door. Well I later found out that I only got 6 pads. I asked where the trailer was located and she said look for the trailer number on my receipt. I was able to find a gentleman outside to assist. He knew where the trailer was but was unable to lift it to hook it up. Once home and ready to start loading I found damage in the front left corner of the trailer and there was a large hole to the outside in the floor. I tried to plug it with plastic as I has 2000 miles to drive with it. Very unhappy with this location and would not recommend to anyone!!
STEVEN HThe staff was excellent. Fast, attentive, and friendly! Excellent location and service.
ADAM GEverything was great and everyone was so cordial!!! Thank you so much!
GALE EHave great staff and great service
Andreia H | Expérience généraleI had amazing service. Definitely would recommend. Staff is friendly, accommodating, and easy to work with.made my moving easy. I will be back.
NAJUWA JEveryone was extremely helpful and made the process easy. They explained how to operate the equipment and gave me tips for safety while traveling. Amazing team.
CARNITA SAs fast & simple as ever! Great place.
Ken GWas not informed the place I reserved the e.rental was switched to a different location.
Christopher FSarah was fantastic, and got everything situated for me promptly and kindly.
Ray JPerfect!
KENNETH FThe manager was super helpful, friendly and efficient will go here first to rent before going anywhere where else
GRADY H | Premières impressionsThe gentleman helping me was very nice, polite and kind also noticed The unit they originally rented me had a gash in the tire so they switched me out quickly and got me on my way with no waiting. Very good experience. There will be dealing with them again in the near future
JOHN JHave the. reservation ready.
CARLA PAwesome service getting equipment unhooked and returned. I don't think I've ever had a quicker return! Inventory of available equipment was impressive.
William BExelente servicio.Exelente personal.Se respira muy buena vibra en todo momento.
jose p | Expérience généraleThe transporter had a dim break light and the cab of the truck could have been cleaner. The cost is too high and then they tell you there will be a charge to help you load your vehicle on the transporter after you've just paid $700 for the rental.
TINA PBe upfront with customers I rented a a car trailer the lady don't tell y'all that it's 24-hour service they ask you when you going to bring it back if I say I'm going to have for 6 hours if I cope past 6 hours they charging for 2 days when technically the thing is good for 24 hours and I reserve it for 24 hours and she still try to charge me for 2 days I had to go on my app and show my previous rental was only be $59 a day
ALEXANDER Bexcellent treatment
Clayton SThe young guy was very helpful and super polite.
THERESA HQuickly handled completing my reservation! Very courteous!
FRANKLIN WVery polite lady.
SIDI MThe staff was extremely professional & helpful when i reserved, rented, & returned! I would definitely recommend & use again. The truck rode well & was very easy to operate. Thank u
JOSEPH BGreat service at pick up and at return.
HAROLD KThey were amazing and very helpful!! Highly recommend 💕
jessica g | Expérience généraleI pulled in and drove up to the drop off lane, I showed the young man how loose the hitch was and he agreed he liked the old hitches where you screwed the tongue down for the appropriate tightness. I was in and out of the drop off in probably 3 minutes. They emailed me my receipt within 5 minutes. Easy peasy, i like this uhaul location, very professional and efficient.
Eric JI dropped the trailer off after hours, so had no chance to interface with the personnel. Proper answer to that would be N/A, rather than No. Use of the U-Haul app to return the equipment was straightforward.
TERRY CReturned after hours. So I couldn’t rate the help
Christopher HSunday morning, busy.. Staff was taxed. App was very slow to non responsive
DANIEL PGreat service
HERBERT Fimpressed with quality, cleanliness of vehicle, ease of pick-up and return. Prompt billing closeout. Peter A. Lesley.
EUGENE CVery efficient operation in both picking up the trailer and dropping off. Hardly no wait time.
DAVID NThis was not the location of my reservation, original location did not have a truck for me to rent despite my reservation, I had to drive out of my way to another location to rent a truck and back to my reservation location to rent the trailer, no one was able to compensate me for the extra mileage and time spent renting from two locations and returning to two different locations. What's the point of a reservation if it can't not be met
Jose DIf it ain't broke don't fix it
JAMES RPlease provide clear messaging about location preferences for picking up equipment. My original reservation was for a location much closer to me and I was called 24hrs before my pickup and told I'd have to drive 30 miles further to pick up the truck and trailer. I rented my equipment nearly 3 weeks prior to pick up and the last minute change caused major travel problems and relocation from my current house to new one. I also had to wait nearly 30 minutes in line to pick up my truck that was reserved.
BRADLEY CI asked for help hooking up my trailer while being rudely told by the woman outside that there was multiple ahead of me when I had already been there for 45 minutes total we ended up hooking up the trailer ourselves which then someone who presumably saw us on the camera came out and told us we weren’t supposed to
RITA SOwner handled our check in and was very efficient and fast.
Peter TVery friendly and professional staff
Juan CEasy drop off
LAURA HThank for your service 🙏
JULIE NLe service à la clientèle était génial. Equipment was clean and well maintained. Will use this location again.
NANCY BThe main who helped me, the same man, with pickup and drop-off, was outstanding!
GARY LIt was easy to reserve anedthe product worked great.
RUSSELL LS.O.
KESHAUN TI’ve used them a couple of times and yes I always recommend them to anyone that needs storage units and ect… I love their TEAM
Heather R | Expérience généraleVery helpful and knowledgable team working on Tuesday morning, when I picked up my truck. This is always a very busy location, but the ladies at the counter were prompt and courteous. The first truck I was assigned reeked of cigarette smoke, but the staff quickly exchanged for another rig, and I was on my way. Same-store dropoff was easy, and it was nice to be offered a paper copy of the receipt, instead of just default paperless. This U-Haul location has helped me out many times - it's ideally situated and always has a good number of vehicles available.
CAMERON EEarly morning hours should have more employees to wait on customers.
Carol CLights not working everything else is perfect.
ryan s | Expérience généraleExcelente
LEANDRO EVery unprofessional this was my last minute choice due to my previous reservation not being honored because they had rented all of the trucks out. Went to this establishment and it was chaos with other angry customers got into the truck and got down the road and it was no gas in the truck. I returned it with the same amount and now they are trying to charge me for gas. This is the last time I will be using UHaul so many issues and bad customer service and unprofessional workers.
TEANDRA JExcellent service à la clientèle.
ROBERT C | Expérience généraleVery nice 😊 employees
SUSAN P👍
CLIFFORD B | Premières impressionsNo comment
ALFRED K | Expérience généraleCustomer service was very helpful and detailed
Teretha N | Premières impressionsI had a couple tough experiences. 1st roadside told me to leave my damaged vehicle at your location and then had to fight bc I was being charged for not returning to location I rented it from. Corporate said that it was your district that was pushing back. 2nd I had a box unit and more were added next to mine. Well I guess at install my unit was aggressively bumped and all of my items were strewn about. I am still assessing the damage .
ANGELA T | Expérience généraleThe manager was very professional and the the other staffs were too
Shaniko H | Expérience généraleGreat people nice service
ALFRED K | Expérience généraleDriving U-Haul pulling car hauler was surprisingly easy. Love the back up to 23' storage, we unloaded a 20' U-Haul into unit in 4 hours a lot less than it took to load. Clean and easy parking.
JULIE E | Premières impressionsThey did a great job
andre b | Expérience généraleAwesome job
ALFRED K | Premières impressionsDanielle was great. Very professional way better than U-Stor
Shaniko H | Premières impressionsVery helpful and caring and professional.
KIMBERLY J | Premières impressionsVery satisfied. Muy satisfecho con el trato y la solución de mi caso. Muy agradable y servicial la responsable del centro,así como quien atiende al público. Muchas gracias
jose p | Premières impressionsI went to stop the rental of my storage unit there was a few people in the lobby the staff seemed overwhelmed and uninterested in helping the customers. After quite a wait I let the person at the counter know I was canceling my rental unit and returning the truck I rented. They told me they would email me a copy of the receipts. I received a phone call yesterday, asking for payment of the unit, I went back and checked my records and found that I never received a receipt for the unit being canceled and I was charged for the month of June and July.
Nathaniel D | Expérience généraleThe general manager is always at the desk working and I love to see that. This is the most efficient and well ran U-Haul i have ever dealt with. As long as she is still there, i will continue to only use this location in the future
Trevor V | Expérience généraleManagement needs to be looked into Poor communication Staff not trained to handle simple tasks Location: Unsafe/unsecure - our equipment was broken into. Management never reported. Police were contacted and nothing was done.
ROSALVA A | Expérience généraleThe staff was very helpful in getting me set up for a storage unit. I'd definitely use this location again.
Terry E | Expérience généraleThe staff was friendly and helpful. We got what we were expecting and a little more. I would definitely recommend this place.
PETER A | Premières impressionsWell-run operation. Thanks for the service.
William B | Expérience généraleNeed more staff some long lines
FRANKIE B | Premières impressionsStaff was super helpful and friendly. Will definitely recommend this location.
Kimbley h | Expérience généraleCedric was very professional and helpful at the office on Phillips and University in Jacksonville, Florida.
ROSIE S | Expérience généraleI was not told that it would take 24 hours before the access code would work. I arrived and tried to use the access code and could not and had to wait for staff member of U-Haul to come outside and use their code to give me access. Also the map of the storage facility and the fact that there are two different ones was not explained in advance and I did not know how to get to my unit until I asked where it was and then was told I could have a map.
Angela W | Déménagement en ligneI liked the fact that everyone there were helpful and the patience to work with you even if it gets tough...units were clean and the service was impecable....very family oriented atmosphere
TRUMAN S | Expérience généraleThe young lady who helped me was a pleasure sorry I do not remember her name but she pretty light colored eyed.
Angela L | Premières impressionsEverything was good PERFECT
corey h | Expérience généraleI still haven't use the services yet. Just made reservation.
Fernanda M | Premières impressionsThank you so much - the personal was awesome ! Cedar was so cool, after a long drive it was very soothing to talk to someone as calm as him . Merci.
Mira F | Premières impressionsFirst of all, I am Deaf person. Secondly, the staff was okay. It was Danielle Jenning. Third, my uhaul storage was my first time. The purpose of storage for my moving in the unit of apartment. When the paperwork of storage was done and ready, I asked if my unit of storage is outside of the facility office, the hand of Danielle signaled me out. But she did not tell me the location of storage exactly or the address of storage. Then i was in the car with the trailer and showed the paper of storage to the other staff outside of the same facility office. The hand of man showed me with his point finger to the entrance. Somehow the code of access did not work two times before entering and after leaving out of storage. I was given the new code of access for the second time as Danielle was out for helping to type the code number at the entrance. The second code of entrance still did fail two times when i was ready to get out of the entrance. The other staff help me to open it. Two days later I was checking the app of my uhaul storage and found out that my storage was in the different location and it was interior and the unit of storage also is different. Meanwhile my things were moving and putting in my apt, I requested my storage moved out with a photo of storage unit number on my app of uhaul. However the process of approval took too long for receiving the confirmation of storage move out after two weeks passed. I was tired to call thru the relay service. After everything was done, I do not think I will use the Uhaul storage again in the future.
jorge c | Expérience généraleMoved out on 4th and 5th. I was charged on 8th, 10th, 12th. Money was not refunded and nobody knew anything!
CHRISTINA W | Expérience généraleMy experience wasn't good at all after I found out later that I didn't get 418 like we had spoke about after the lady showed me one in the back the size and then there was one in the front the same size so I told her I wanted the one in the front. I felt more comfortable with being up front. By this being my 1st experience when she showed me the unit it was up and open as well as the one up front so I didn't know that they hadn't closed it out. I thought she they were up and open they were available. I didn't realize the other lady had given me 416 instead of 418. I didn't put my stuff in there until a week later and the gate was open. I swept it out and put my stuff in. I was having a problem where it wouldn't go all the way over so I pulled it where I could put the lock in not knowing it had to be forced all the way over. I had a bad feeling. For some reason the storage kept coming to my mind. But I'm thinking no one would bother the storage right in the front. When I went back something said see if it will come up with out removing the lock. I was so hurt because a lot of my items were gone. I have insurance but I didn't think I would have to worry about it being there. How I found out I was in the wrong unit when I tried to get in with my code it wouldn't work and that's when they told me I was in the wrong unit. I have learned that for now on even if your speaking with someone make sure they give you what you are talking about. I lass a lot that wasn't mine that I have to pay for. You need to have the people show you how to lock the storage and they need to be oiled. The lady came out after I showed her the lock and had to put force behind it to get it all the way over. When I came back another time her and someone else was out there and she said someone else did there storage like you and she added another lock to it. When I talked to the manager she was saying that they had been cleaning out storage units and putting stuff in the garbage. But I told her some item were taken not all. Every time she said something I still had something to say due to what she was saying didn't make sense. It was over 5 000 worth of men items name brand real taken and my Christmas presents taken (clothes and shoes). It made me feel like it was the staff. With the lock on and at the front of the gate. What's really going on. The males staff was helpful and the young lady was helpful but the manager was trying to sweep it under the rug. The lady that helped me in the beginning I haven't seen her anymore. Her mother was ill. Care more about your customers making sure they know how to open and close the storage. They did a walk through when I left it should have been done when I came back then it wouldn't have been no confusion. I moved my stuff that was left into 416 and out of 418 then I reythat they are empty when they are closed. But I only seen open and empty. So that's how I thought it would be.
DEBORAH J | Expérience généraleBien
Johnnie C | Expérience généraleTheir prices were very competitive. The people were very nice and accommodating. I would recommend them to a friend.
Todd N | Expérience généraleLayout of the tractor trailer loading area for U-Haul boxes via forklift is directly in front of access gates to units. 6+ times I got stopped either going in or out for over 30 mins.
Matthew C | Expérience généraleOther than the line having to wait. Once waited on Day and AJ provided the kind of service and assistance that I needed. Thank you again Day and AJ.!!! Yours Too Ms. Denise Cooper-Parker
Jacquline P | Premières impressionsExcellent customer service and very professional
ShuKena C | Expérience généraleThe staff at the facility were excellent
Megan B | Déménagement en ligneLoved this location great employees
MICHELE A | Premières impressionsDanielle and her team were very accommodating and professional. Thank you for getting me in a unit so quickly.
WANDA W | Premières impressionsDanielle the gen Mgr was excellent
Waymond W | Expérience généraleI would never go to this location again other then to return a vehicle. If you need to go in the building or deal with the people in the building be prepared to be frustrated. After checking out of my unit two weeks later I got a notice I was about to be billed for another month. Had to call and have them walkout and see the unit was empty…again. Bad service.
KELLY C | Expérience généraleSomeone stole items from my storage
Yolanda S | Expérience généraleHad 26 ft truck and received a small storage unit..the code never works to get in..press the intercom and no one answers..have to walk back into the building to have someone open the gate every time I go in
Karen S | Premières impressionsWaS VERY HELPFULL
Guy D | Premières impressionsThe staff was very helpful and friendly. I would definitely use this location again for my moving and storage needs.
Dawn H | Expérience généraleThe Uhaul of South jacksonville location is probably the best Uhaul I've ever been to. Every staff member up to the GM was amazing and helpful. Would absolutely recommend and look forward to continuing to work with them
Cody T | Premières impressionsDaniella the manager at this location is great to work with does everything she can to make sure we get what we need.
Rob R | Expérience généraleVery nice people working at university and Phillips highway location.
Heather O | Expérience généraleStaff members were very rude & unprofessional
norman f | Premières impressions!!!
spyros s | Expérience généraleSuper group!! Helpful and very nice!!!
ROBERT M | Premières impressionsThank very much
HAZEL M | Expérience généraleEverything was great and easy to access. The only reason I am moving to another storage is cause I found one that was larger and cheaper.
Sam M | Expérience généraleThe girl at the counter was awesome!
PAUL P | Premières impressionsThe lady with the blue hair was awesome and let us know what specials they had. She made reserving the U-Haul super easy. The guys that were working when I came in were very helpful and kind even though I was irate they remained calm and helped me work through the reservation smoothly.
Heather O | Premières impressionsTHE YOUNG MAN THAT SERVED THE ACCOUNT WAS VERY COURTEOUS, RESPECTFUL, AND VERY PLEASANT. IT WAS QUITE REFRESHING TO HAVE SUCH A WONDERFUL PERSON HELPING ME AS A CUSTOMER, MORE THAN I CAN SAY FOR SOME OF THE ARREGANT AND DISCOURTEOUS FRONT END REPS THAT YOU HAVE AT THAT LOCATION, SUCH AS CARLA.
kalila s | Expérience généraleIt took 4 emails to confirm my storage was closed as I was contacted for LATE FEES. I did an online move out and was still contacted. I left the unit OPEN. I WASN'T CONTACT ABOUT IT BEING OPEN OR UNLOCKED. HOW SECURE IS THAT. THAT TELLS ME IT'S ONLY FOR MONEY NOT ABOUT SECURITY . I did try to reach facility 4xs. It's a joke at this point.
Christina L | Expérience généraleThat uhaul is one of thebestone that I've been too. Thanks
Elijah W | Expérience généraleHad reservation, when i arrived from a 400 mile drive was advised there was no reservation or space. The employee attitude made an aggravating situation worse. acted as if i was a annoyance to even inquire and i should have never even come there. After repeated polite prodding about suggestions where i could go, there was zero attempt to help,(i have other u haul rentals in the area) another employee looked and immediately found a spot. Mistakes can happen some basic customer training be helpful.
Sterling W | Expérience généraleThe staff was very friendly and helpful with all our truck drop off and storage move in needs. Staff was wonderful to work with and will have my future business for sure as moving to a different state is difficult enough they made it less stressful.
Katrina S | Premières impressionsThanks for the storage,it's seems in life there is your job then there is everyone else job you have to do for them . It gets tiresome to have to almost do there's . I have called up and spoke to the office to cancel my storage then carry on taking funds out of your account . Don't want to use you again.
ALLAN G | Expérience généraleGreat staff everyone was very helpful
Crystal C | Premières impressionsMerci.
randall j | Expérience généraleDerrick, AJ, and Carla were a great help and I’m glad I chose this location!!
Aisha M | Premières impressionsRental agent treated me like an annoyance and seemed to try many ways to discourage me from renting and to just go away. Seemed the faster I just left the better her life would be. Others in your office seemed to recognize and were helpful. We have several places rented at this facility and a nearby one as well, we don't need bubbly " happy to see you" treatment, just a basic helpful attitude. The person seemed competent, maybe not aware, suggest some customer service awareness training would be helpful.
Sterling W | Premières impressionsIt’s common to have rude help, but the woman at the desk wasn’t helpful and switched with another service man to wait on me, as she “wasn’t in the mood” to wait on me, otherwise the facility was worthwhile.
Toni D | Premières impressionsWe were very happy. Staff and manager were friendly and helpful. Thank you Danielle
Luzviminda K | Expérience généraleThe staff at this location were Phenomenal!
SUZANNE M | Premières impressionsUpon visiting and removing items from storage it was full of big bugs and spiders no vetalation which cause bad mildew on very expensive appliances and over all items and the fact that the price was gonna be raised after all of those concerns
valencia C | Expérience généraleFeel like we were coaxed into paying another month when we didn’t have to
Joseph c | Expérience généraleThe staff is awesome! They answer all my questions and got me in and out!
Crystal C | Expérience généraleLots of spiders in my storage room! Staff is very friendly & knowledgeable! I always use U-Haul for all my rentals…trucks & storage rooms.
SANDRA H | Expérience généraleYou make doing business with UHaul , Painless!
JOHN B | Premières impressionsShady business practices, unhelpful "manager", basically a complete rip-off. NEVER AGAIN!
BEVERLY W | Expérience généraleI rented a uhaul and was brought to storage rental in app.i selected phillips highway location. When I went next day it rented me a rv parking spot. I'm still mad about that Makes no sense and caused me time and stress because there wasn't a unit available there.
Eva H | Déménagement en ligneWorst staff and company on the planet
John S | Expérience généraleThe staff was very friendly and helpful, Thank you guys so much.
Sheldon d | Premières impressionsGreat service Danielle did a great job
keadra c | Premières impressionsOur storage unit has a hole in the ceiling but we were assured that we would not be responsible for it.
Roger W | Premières impressionsThe people at this location were friendly and easy to deal with ! The rest of my experience with Uhaul has been horrible! My reservation was canceled twice very poor service at your other locations
JAMES S | Premières impressions.
BRANDE W | Expérience généraleThey refunded me my storage on the 10th of march for no reason. And then after randomly refunding me they have me no time to move my vehicle, then towed it to a tow yard. They also towed my other car all on the 10th , i talked to corporate and they told me I would have time to move my vehicle and a police escort will be headed out to walk me to my rv stop. When they arrived they acted like they didnt know any thing and arrested me like i was a problem, all while I had corporate on the phone.
GABRIEL R | Expérience généraleMY STORAGE WAS INFESTED WOTH ROACHES & BUGS! ILL NEVER USE U HAUL EVER AGAIN!
Shaquoya R | Expérience généraleI've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.
Earl S | Expérience généraleThe unit itself was fine the grounds were fine the lighting could've been much better especially because of the area that the storage facility is in. After dark there's a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn't thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!
DIADRE B | Expérience généraleFrequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently located
NICHOLAS H | Expérience généraleVery pleasant and helpful. It was a great experience.
Tamera W | Premières impressionsManager and employees are friendly my experience with them was very positive i would go back!!! thank you again
catherine t | Expérience généraleI used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.
Kenneth B | Déménagement en ligneGreat Service!
topol h | Premières impressionsMy unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.
LADASIA T | Expérience généraleOverall great experience. I would highly recommend.
Earl S | Premières impressionsWe have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.
Lorenda T | Expérience généraleMy belongings had cockroaches! I'm not happy at all
AMY R | Expérience généraleStaff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.
Vanessa J | Premières impressionsI am a repeat customer because customer service is impt. And u guys treat the C right!
Lorenda T | Premières impressionsGreat place
dyamon w | Premières impressionsI moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn't get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.
Kindrea P | Déménagement en ligneVery great service and nice management
dyamon w | Premières impressionsExcellent service à la clientèle
MELVIN T | Expérience généraleStaff were so helpful, courteous and so professional.
Regina H | Premières impressionsThey harassed you too much when payments is due before and after due date.
Johnette B | Expérience généraleThe staff was very helpful, and friendly.
Troy P | Premières impressionsRV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future
TIMOTHY H | Premières impressionsI never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.
dario d | Expérience généralePrices were fair and the employees were helpful
Paul c | Premières impressionsPrioritizes customers. Warm and friendly staff. Fast and efficient.
Irene O | Expérience généraleTheir communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.
George A | Premières impressionsAll staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)
catherine s | Expérience généraleMy unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won't have a problem. Merci.
Thomas G | Premières impressionsThe staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!
JEFFREY G | Expérience généraleWent in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn't helpful at all
TAIYLER C | Premières impressionsHuge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.
Fred t | Expérience généraleStaff was excellent!!
MARK K | Expérience généraleThe customer service was so bad if I didn't absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can't believe I even paid my money.
Katherine H | Premières impressionsmerci
Mansour A | Expérience généraleKeep it up
john p | Premières impressionsBuen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.
daniel V | Expérience généraleIncrease the access hour to midnight, please.
Gameli K | Expérience généraleMy unit was dirty and had things from the previous tenant still inside.
Irene O | Premières impressionsYou all were all so helpful, polite n friendly! Thank you all so much!
bessie g | Expérience généraleThe representives were very helpful.
JEROME S | Premières impressionsHorrible
juwuan h | Expérience généraleThe staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said "I need to get the form and I will be right back". She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.
abagyil a | Expérience généraleMS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.
DENISE H | Expérience généraleFor the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!
Laurie B | Expérience généraleI just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates
MARK K | Premières impressionsAucun
Mansour A | Premières impressionsI have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.
FRANCIS J | Expérience généraleI cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!
Nina F | Expérience généraleHad a wonderful experience with u haul in Nevada. An awful one in Florida.
Kristy L | Premières impressionsThe facility is in a great location and a general manager Ashley was very efficient
charles r | Expérience généraleDo not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.
Ryah h | Expérience généraleThe reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up
Mitchell M | Expérience généraleOver the top and beyond the call of duty service!
James G | Premières impressionsThe charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse
diane c | Premières impressionsGreat service! we will definitely use this location again! The manager was awsome!!!
April B | Premières impressionsPoor customer service, over charged for truck rental, staff unprofessional, not helpful at all
CHARLES T | Expérience générale...I Thank everyone very much...!
Tangela B | Expérience générale...I Thank everybody very much...!
Tangela B | Premières impressionsThe service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.
farrah C | Premières impressionsDaniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.
Jessica K | Premières impressionsStorage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn't ask for more accept when I pay by phone. I would
luciloe s | Expérience généraleConteneur U-Box
Joe W | Expérience généraleRented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!
MARGARET G | Expérience généraleMy unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude
Evelyn U | Expérience généraleGreat customer service! From now on I'll go only to this location for my moving needs
Claudia C | Premières impressionsThe service was great. Good job
Demeeche K | Premières impressionsThe staff put a lock on one of doors tor an audit. The movers I hired @$85 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.
kelly w | Expérience généralespot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure
billy b | Expérience généraleVery pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.
David S | Expérience généraleI used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.
john b | Expérience généraleAshley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.
Ivan T | Expérience généraleCall Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.
John J | Expérience généraleFast service great costumer service an amazing price
chantel p | RéservationAshley was amazing! Friendly and courteous.
David w | Expérience généraleThere is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.
Reeva M | Expérience généraleExcellent service and assistance.
DAVID T | RéservationStaff was always ready to help & assist with anything that was asked of them.I really appreciated that!
Charles P | Expérience généraleperfect
james t | RéservationThe staff is consistently helpful and supportive, and does quality work!
Kathryn M | Expérience généraleStaff distracted and not thorough.
Norell J | Expérience généraleTo leave one guy in the store to assist that many people is unacceptable.
maurice j | RéservationYour facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.
RAY U | Expérience généraleFor all the years I stored my boat there - it was a fantastic experience from day one!
KIRKLAND A | Expérience généraleNot sure if I was supposed to have given them my lock since I did pay for it when I got the storage.
Ashliegh L | Expérience générale