Customer Reviews for U-Haul Moving & Storage of South Military Highway

1 555 évaluations

803 Butler St   Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)

(757) 487-7880

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(757) 487-7880

803 Butler St
Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

My only issue is the initial rental process and return via U-Haul app. What appears to be an extremely easy (user-friendly) process ............ I had multiple problems. Continuously received error messages, could not easily go from screen to screen, many times ...........it just stopped and I had to start over. The process took well over an hour, both renting and returning. I will say, there is a good chance a lot of the issue is my uneasiness and lack of knowledge ........tech wise. However, I was not alone and several of the people with me (which actually are IT professionals) also experienced problems. As aggravating as this was ......... I am still giving (5) stars because the Manager (Samantha) was so very helpful and kind. Plus, the equipment was good and I accomplished what I needed with the rental.

SANDEE WATKINS 
Évaluation :
4

Samantha was a total professional

Dick Phillips 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Wilson 
Évaluation :
5

Nothing comes to mind at this time

RICHARD SMITH 
Évaluation :
5

I APPRECIATE THE KEEN TACTFULNESS OF SAMANTHA'S MINDSET!

Theta Young 
Évaluation :
5

The associate that helped me at the pickup location on Butter St in Chesapeake VA was amaaaazzzing!!! I had issues with the self pickup and she made sure I got the ruckni requested and gave me some more time to return to make up for the lost time. Trying to figure out the app and self pickup.

Roxie Graham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Hammer 
Évaluation :
5

Representative was so nice and friendly and answered all my questions

Iyabo Adeyeye 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Ramos 
Évaluation :
5

The team is a family!!!!!!

Trent Horton  |  Expérience générale 
Évaluation :
5

Everything was great

Steven Colton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew James  |  Expérience générale 
Évaluation :
5

Samantha was very helpful and ensured the rental was ready for pickup. She assisted in every matter to ensure the hookup was done correctly and explained drop off requirements. Outstanding service.

Gerald Hoover 
Évaluation :
5

The young man who helped me, Sir Wil McCail was extremely helpful.

Anthony M Hill 
Évaluation :
5

Samatha was so nice and helpful! She is awesome.

Timothy Barker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quatiaa McGee 
Évaluation :
5

The gentleman working at the counter was extremely accommodating and made the experience wonderful!

Claudio Cela 
Évaluation :
5

Absolutely Fabulous

Trent Horton 
Évaluation :
5

Great service

Kevin Banks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Greene 
Évaluation :
5

Great staff

Francisco Loconte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN SINGLETARY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Ducre  |  Expérience générale 
Évaluation :
5

Samantha is my favorite employee! Her customer service was 100 % above and beyond and 100 % real. She's my super heroine. Saving the world one Uhaul at a time!

David Bradley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Hatten 
Évaluation :
5

This facility always welcomes me with open arms and a pleasant experience!

Kevin Mcmillan 
Évaluation :
3

Person assisting me wasn't pleasant, opened late.

Jock Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Cake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie Jones 
Évaluation :
5

Everything went well

Kevin Banks  |  Premières impressions 
Évaluation :
5

This is one of the best U-Haul's I've ever rented from. Sam was absolutely amazing and made the experience the best I have ever had. I will absolutely continue to be a loyal U-Haul customer!

Eric Sweet  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bria Pettit 
Évaluation :
5

The service at your business was professional and helpful. Never had any issues, the reason for our leaving was due to moving out of state. Would definitely recommend you to others in that area.

Sharon Birkbeck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony jones 
Évaluation :
5

Store kinda smelled bad

Heather Willis 
Évaluation :
5

SHOW THE SAME KINDNESS, AND UNDERSTANDING. THANK YOU HAPPY NEW YEAR

Jennifer Crockett 
Évaluation :
5

Samantha was amazing!!!! I would high recommend simply because of her excellent level on customer service!!!!

Nathan Harvey 
Évaluation :
5

Everyone was great. The whole process was extremely easy. With the stress of moving, everyone made renting a trailer easy.

Michael Buckley 
Évaluation :
5

very helpful amd kind

Stuart Parsons  |  Premières impressions 
Évaluation :
5

Customer service was excellent! Highly recommend this location to anyone!

Zachary Elliott 
Évaluation :
5

The truck needs mechanical work. Either that or replace it. The lady who helped me was phenomenal though. It was purely an equipment issue.

Danai Musarurwa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Louther 
Évaluation :
5

The lady at the front desk was so nice and helpful. She explained everything and answered all my questions. I would use this location again

Delinda McCoy 
Évaluation :
5

Great service friendly staff.

Reginald Mccoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline Carff 
Évaluation :
5

Everything was very satisfying

Donnie Graham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINEPABLO HUDSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hodge 
Évaluation :
5

Gentleman at the counter did a great job. Great customer service!

MICHAELALBERT BUSH JR 
Évaluation :
5

Samantha was a joy to work with. She was friendly, knowledgeable, and understanding. Her facility is perhaps the best places I've rented. U Haul from. The van itself was a breeze to drive which I am very pleased with that. I am single woman so the easier the better. Thank you so much again!

Stephanie Vecchi 
Évaluation :
2

I would challenge UHAUL cooperation that undoubtedly made a fortune in the last years to be different. I don't mind doing automated systems and self checkout but your system is horrible!!! I work with computers but the quiet quitting of employees along with a terrible program is unacceptable. I have rented UHAUL many times since 2019 and this was worst experience. I get the fact that everyone is dealing with fraud but as a 54 YO US Citizen I'm not bringing a passport to rent a truck. Be a leader in the industry and not a victim of poor government leadership

Lonnie Scholl 
Évaluation :
4

Check in person was helpful and friendly.

Brian Smead 
Évaluation :
4

The staff and handling of services were excellent. My concerns for security are that the door closest to my unit was never locked upon entering or leaving. Using my plastic key card on the swipe pad was unnecessary. Always had access without using it. Also lighting was very poor inside the storage units, unless your unit was very near a light source. Mine was not. Other than that... I had a good experience. The office personnel was always wonderful!

Sharon Van Roekel  |  Expérience générale 
Évaluation :
5

The best part of the experience was the worker who checked me in and out! Great guy.

Benjamin Callis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryley Lobacz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Mowrey 
Évaluation :
5

Woman at the counter is always a hoot! Great customer service, excellent multi-tasker! I wouldn't lose her if I were uhaul. Super valuable to your organization!

MICHAEL BUSH JR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simone Harrison  |  Expérience générale 
Évaluation :
5

Great, friendly professional staff. Thank you for the services provided.

John Addaman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene Coplin  |  Expérience générale 
Évaluation :
5

Samantha was professional and friendly. Answered all my questions and made the move in experience easy. Would highly recommend this establishment.

WILLIAM JORDAL  |  Premières impressions 
Évaluation :
5

Both of the U-Haul Personnel, had great customer service and made sure everything was covered and as a customer, I was good to go!! Thanks

Christopher Pendergrass 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN MCCAULEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalia Croom  |  Expérience générale 
Évaluation :
5

Was told to return truck with half a tank of gas. After driving only about 29 miles, we went to gas station and tried to get tank to half a tank, but even after putting $25 of gas, the gauge wouldn't move from just under half a tank. We hadn't paid it any attention when we picked the truck up so we assumed it was the truck. The guy at the location was fine with it, but would have liked to know there was an issue ahead of time. Still gave the location an excellent and would recommend because it was our bad for not taking a look at the gauge when we picked it up to notice it wasn't moving.

Melissa Bradley 
Évaluation :
5

William very kind guy...he made it his business to make sure that we were satisfied with the unit we were renting...so yea these guys up here are pretty cool.

Sencere White  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavanda Lawrence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Schuler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Newell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Kohan 
Évaluation :
5

Samantha was absolutely amazing and so accommodating! 10/10

Christopher Heck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Commercial Contracting  |  Expérience générale 
Évaluation :
5

Love the customer service.

BARRY KEITH UZZLE 
Évaluation :
5

The equipment definitely needs service urgently to include alignment. Please adhere to this recommendation for the sake of your next customer

KWAME EDUSEI 
Évaluation :
5

Sam is always a great help when we are in need of storage or a truck.

Elijah Holliday 
Évaluation :
4

Checking the vehicle in after hours was a long and difficult process using the app was very frustrating. Self service is not always a practical experience fir the customer and should not be used in a business such as this

hermione wilson  |  Premières impressions 
Évaluation :
5

Nothing keep doing what you're doing! Great Job!!!!

Wilbur Wilson 
Évaluation :
5

Excellent service.

Susan Walton 
Évaluation :
5

Great customer service!! Thank you!

Felecia Frasier 
Évaluation :
5

Sorry for the late drop off before closing on a Friday night, but you came through quickly getting us checked out for the next person to use the truck the following day. Manager was also exceptional and friendly to work with. Merci encore!

Joshua Belvin 
Évaluation :
5

Service was quick, easy, quality. The subject matter expert, Sam explained everything thoroughly and the overall customer service experience was Excellent! I've rented Uhaul's at other locations and this is one of the best. I recommend this location and customer service Team if you need to rent.

Regina Ketter 
Évaluation :
1

Climate control was not kept within the limits expressed on site or online. When brought to the managers attention she was unaware of what climate control means and first started by telling me I was wrong about it being 100 degrees even with picture proof. There is no lighting in any of the units as they removed all lightbulbs and if the socket for your light bulb doesn't work the manager also said they will refuse to fix or replace it.

Ian Plouff  |  Expérience générale 
Évaluation :
3

Most part everything was okay except mice droppings was all over my bedding and furniture just everywhere and the young man needs to work on his customer service skills how to greet how to talk and have to customer with a friendly smile or handshake or something just appears uncaring and a concern for the customer I don’t know maybe it’s his age and Mena but he needs to work on it I do not want him to lose his job just work on his customer service skills

Dwight Howard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Dennis 
Évaluation :
5

The associate was super nice. Very happy with the service.

ROSA ORTIZ ROSA 
Évaluation :
3

I checked the "NO" box for the staff rating because while the manager of this facility is amazing, the gentleman I interacted with this past Saturday, and once before, was far from amazing. He has no customer service skills. His demeanor was dismissive. He acted as though he had better things to do and I was interrupting his personal time. For example, during my check out, I asked if there was any kind of partial reimbursement given for the rent I pre-paid. He just laughed and didn't answer me. I asked if that meant "No" and he replied (barely) with "Yeah. Also, after the transaction, I asked if I could wait inside the office area until my husband returned to retrieve me. It was 97 degrees outside. Without looking at me, because he was already busy on his phone, he mumbled something and I said, "Excuse me". He basically grunted and sighed at me, sarcastically smiled, rolled his eyes and said, "Yeah". His reaction to me asking to use the bathroom and thanking him afterwards was essentially the same, and he was still on his phone. He does NOT need to be the first, last, or any, interaction people have with UHAUL. Samantha, the manager is wonderful. She is extremely helpful, and has an extremely positive attitude. She is truly an asset to this company. On the few occasions I have needed assistance, she was a pleasure to deal with. Facility related, the only negative I have is the hallway where my unit (B-22) was located was not lit well at all. If the sun is not out, it is very dark and a flashlight is necessary. Using a hand-held flashlight or cell phone light while moving boxes, etc., is a bit inconvenient. I was pleased that for as long as I have had this unit, my things did not sustain any damage. I was also pleased with the convenience of the location and rental cost. I checked the YES box that I would recommend this facility to others, but with the caveat that they ONLY deal with Samantha. Thank you, Diane Crawford

DIANE CRAWFORD  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Morgan  |  Expérience générale 
Évaluation :
5

Check in and out smooth. All employees nice and gave great customer service.

Garry Wilkinson 
Évaluation :
5

Samantha was extremely friendly and helpful. She is an excellent person for your company.

Deborah Frey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDARTHUR GRESHAM 
Évaluation :
3

Unfortunately the asst manager lacks customer service skills. I was told by Uhaul to speak with the manager or asst manager about a discount since they sent me to a store that did not have what o rented when I arrived. Once I came to this location I was trying to explain to Sir and he told me to stop rambling on and there was nothing he could do. Once he started speaking over me I had had enough. Once we returned he attempted to make amends by saying he would let Aam the manager know what I had experienced but of course there was no discount applied or no call from the manager.

Freda Irvin 
Évaluation :
5

Nothing.

Jamario Perry 
Évaluation :
5

This uHaul facility was very well managed and maintained. The service was prompt, efficient and very professional. I was very satisfied with pickup and dropoff.

Joseph Liberatore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanika Breeden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Woodberry  |  Premières impressions 
Évaluation :
5

Amazing customer service!

Elizabeth Bolwell 
Évaluation :
5

Samantha is kind, understanding and efficient. She is amazing!!

Jennifer Latham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Mowrey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William YMowrey 
Évaluation :
2

Hire someone at the front desk that’s more professional and has less of a rushing attitude.

Cory Gregory 
Évaluation :
1

Will was extremely rude. When I walked in to return the vehicle he was on his phone and acted like I was bothering him by asking questions. I asked that he check whatever needed to be checked while I was there and he continued to type on his phone like I wasn't standing there. We get to the van and he barely leans in. I asked if everything was OK and he just threw up his thumb. The entire time he was still on his phone. I have never received such poor customer service from a business like I did from Will. I see why this business has a one star rating. Definitely will not recommend.

Tiffany Cherry 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl Johnson 
Évaluation :
5

Samantha and William are absolutely great. Thank you both so much for everything...

TAMARRA Young  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jenkins 
Évaluation :
5

Woman at front desk was very helpful and accommodating 10/10

Anthony Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sovanchamrean Yos 
Évaluation :
1

Terrible Customer service as stated in the last comment section Customer Service was very bad!!!!

DAMIONE WEST 
Évaluation :
1

The customer service was very bad at this Uhaul I have never experienced such disrespect mis treatment and racism was displayed by the white lady who opened the store at 7am.

DAMIONE WEST 
Évaluation :
3

The young man that works there is not very professional at all. He needs some lessons in customer service

Lisa Baker  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zakia Byerson  |  Premières impressions 
Évaluation :
2

Truck maintenance. The alignment was off and the roof was leaking a good amount of my furniture became wet.

Christian Richey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanie Zelinsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaban hafez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn Meadows 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNY GALLOP 
Évaluation :
5

This is the best place in this area. Friendly staff and good prices.

Joseph Avery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah Sawyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richelle Mckinney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWAME EDUSEI 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benito Casango 
Évaluation :
3

Dropped off the equipment but did not receive a receipt for drop off for two days.

James Abbott Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda Brown  |  Expérience générale 
Évaluation :
5

Very Helpful.

KEITH COMBS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalen Parham 
Évaluation :
3

Trucks needs cleaning..fueling ,more available. On trucks time out for the price.

Blanche Felton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAMIEN RICARDO PORTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Avery  |  Premières impressions 
Évaluation :
3

The white customer service representative was rude in tone and how she approached me during the drop off process. Which was surprising because the previous day she was warm and friendly. However during the drop off process I arrived two hours early and before I could get out my vehicle she was at my door demanding the truck rental key. Furthermore she came back to my car and did entire transaction at my vehicle after I said I would be in momentarily!!!! she was aggressive in tone and body language. Sir William was a pleasure during the whole process and he was professional and displayed excellent customer service and problem solving skills.

Crystal Abrahams 
Évaluation :
3

Like in my unit doesn’t work and worker said most don’t… it’s literally a lightbulb you can’t even keep on so I can’t even see inside my unit without me having to purchase and bring a light in.

Ian Plouff  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARAANN BLACKMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam Keener 
Évaluation :
5

The manager was very professional and friendly

Anthony Harvey 
Évaluation :
5

Samantha and her other employees are great. They were very helpful and very well versed. I will ALWAYS recommend this U-Haul as long as Samantha and her staff are here. They were great. I will definitely rent here again for my next move.

Sherry Collins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikeem Brigman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Reed  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlina Stephens  |  Expérience générale 
Évaluation :
5

Ms. Samantha has always been friendly and fair with me. She is one of the few bill collection calls I look forward to answering. I hope she continues to keep up the good work with U-Haul.

Chris Watson  |  Expérience générale 
Évaluation :
5

Ms Tumminello was awesome. Very kind and knowledgeable. She handles pressure very well. She had several clients and made each one comfortable with the experience.

Yardley Butt  |  Premières impressions 
Évaluation :
5

Good job, Sir Will

Karamoh Sesay  |  Expérience générale 
Évaluation :
5

Samantha was AWESOME. She's so polite and friendly and very knowledgeable. I will always use U-Haul as long as she's here.

Sherry Collins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikeem Brigman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel Scott  |  Expérience générale 
Évaluation :
5

The manager at this location Sam, is amazing. Very helpful and knowledgeable. I will definitely recommended this uhaul location

Erica Brown  |  Expérience générale 
Évaluation :
5

Professional and friendly

CALVIN WILLIAMS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melinda Aviles  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Genevieve Fox  |  Premières impressions 
Évaluation :
4

Front parking lot is small. It took a while to get checked in but the clerk was busy.

Sharon Silva  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xuan Nguyen  |  Premières impressions 
Évaluation :
5

Ms. Samantha was absolutely fantastic. Very friendly, personable and accommodating.

John Addaman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Williams sr  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chasity Holland  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONIE STOKES  |  Expérience générale 
Évaluation :
5

Merci

Akoma Love  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Bowen  |  Premières impressions 
Évaluation :
5

Highly recommend! If there are any issues management will definitely make sure they find a solution. Very friendly and passionate about helping others. Thank you Samantha !!

Jeanara Frederick  |  Premières impressions 
Évaluation :
1

I didn't ask to have my things removed. It's baffling that no one reached out about an auction when normally there is communication from the store Management Samantha. So I am very frustrated with uhaul at this moment. I'm a single mother of 3 and all I had was in that storage. So now where am I to get anything once I move in ? I won't have any money to get any new things. So uhaul I will not recommend at all !!

jeanara frederick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS HAMILTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenna sullivan  |  Premières impressions 
Évaluation :
4

It was accommodating to my needs

Letitia Burgis  |  Premières impressions 
Évaluation :
5

Ms. Samantha Tumminello assisted me with great customer service.

Shavee Banks  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan Ramirez  |  Expérience générale 
Évaluation :
5

Friendly staff and cost effective pricing

Brittany Ramirez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teranda Kearney-Skinner  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paulette Strawbridge  |  Expérience générale 
Évaluation :
5

Samantha is the best and she makes sure you are well taking care of.

Tekela Brown  |  Expérience générale 
Évaluation :
1

The employees were very rude needed more storage time however I simply refuse to support any establishment that allow their employees to be as rude as the one person I experienced . Didn't get his name but I will say in describing him only because everyone needs to stay clear on this individual. He is on the heavier side wears glasses bushy hair and rude. My first time using a storage and oh boy 2 months was long enough only do to that fella smh.

VANESSA PARKER  |  Expérience générale 
Évaluation :
5

Very great customer service 👍🐕‍🦺

Eric Boadu  |  Expérience générale 
Évaluation :
5

The unit was easy to access and the facility was always clean and we'll maintained. Samantha was very helpful with addressing all of my concerns. They even places a lock on my unit when forgot to lock it over the Christmas holiday.

Thurman Wilson  |  Expérience générale 
Évaluation :
5

Samantha was simply amazing. I knew from the customer service via the phone conversation before I arrived that it was gonna go easy breezy. She has spunk and makes you feel like your her first & only customer of the day. She was very helpful and engaging. I rent my storage from this location and I suggest you do too

TYECHA WRIGHT  |  Premières impressions 
Évaluation :
4

The agent was a bit stale. Otherwise no issues

Lori King  |  Premières impressions 
Évaluation :
5

Great help, and staff was excellent

juan reese  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karamoh Sesay  |  Premières impressions 
Évaluation :
3

Personal visits were fine but 45-50 minute wait times on the phone make doing business with U-Haul very difficult. Twice after holding that long, I was hung up on! This has been a common problem during all my dealings with U-Haul. If I ever move again there had better be an available unit nearby.

Elaine South   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGRID CORPREW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence Webb  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA SMITH  |  Expérience générale 
Évaluation :
5

Staff was very helpful and provided the best assistance

Sharise Langley  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOE COLUZZI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Soper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Williams  |  Premières impressions 
Évaluation :
5

Muy amable y un buen servicio

Wendolyn Mateo  |  Premières impressions 
Évaluation :
5

Sammy was awesome

Kyle Ahlers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latricia Sandidge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Cross  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SILBERHOLZ  |  Expérience générale 
Évaluation :
5

Samantha was very helpful, friendly and informative. Our experience there was a good one. We will definitely use you again

Lyn Sermons  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman Bleech  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamillah Gray  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Schmakel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

M Begovic-NVR  |  Expérience générale 
Évaluation :
5

I have no further comments at this time

ANDREI DOUCET  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty Murphy  |  Expérience générale 
Évaluation :
1

Staff very rude left message for manager to call never received a call UNACCEPTABLE

KIMAN REID  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artincy Hobbs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allinez Ricks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Monroe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann Bond  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann Bond  |  Premières impressions 
Évaluation :
2

The clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my call

KIMAN REID  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antwain Carey  |  Expérience générale 
Évaluation :
5

Great customer service Sam was very helpful with my situation

Isabel Martell  |  Premières impressions 
Évaluation :
5

I HAD a Great experience with Ya'll

Reggie Bullock  |  Expérience générale 
Évaluation :
3

The website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.

Elaine South   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Root  |  Premières impressions 
Évaluation :
5

I have no further comments

ANDREI DOUCET  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Sutterluety  |  Expérience générale 
Évaluation :
5

The manager is freaking awesome! I love her energy!!!!

Shirronda Jordan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty Murphy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

audrey grabowy  |  Expérience générale 
Évaluation :
5

I have had my storage unit for a number of years and I have never had a problem. At the time of closing my unit I met with the manager she was extremely nice, very polite and concerned that all my needs were met, I appreciate that !!

CHERYL ABRAHAM  |  Expérience générale 
Évaluation :
5

Awesome experience!

Ramel Williams  |  Premières impressions 
Évaluation :
5

Samantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!

Roberta Mccauley  |  Premières impressions 
Évaluation :
3

Staff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!

Elaine South  |  Premières impressions 
Évaluation :
5

Only problem I had was when someone parked the Uhaul truck in the lane I was in when I was leaving. When I explaining to the gentleman in the office he said I had to back up. Myself and my my mover had to drive backwards down the aisle in order to get out. When all he had to do was tell the person to move the Uhaul truck to allow for others to get out. But Overall it was great.

KAREN MITCHELL  |  Expérience générale 
Évaluation :
5

Samantha was very very helpful kind and had awesome Customer Service….. Thank you

Shavonne Samuel  |  Premières impressions 
Évaluation :
5

Samantha was a great help in our transition down to va from my. She made things very easy. I would highly recommend

JUANITA Handy   |  Expérience générale 
Évaluation :
2

Experienced roaches and staff level of service is subpar.

Angela Hollowell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAPHNE BRABSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Adams  |  Premières impressions 
Évaluation :
1

The manager Sam was very rude and I would never rent from that location!!

Andrea Jackson-Bailey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Monroe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Manetzke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Canady  |  Expérience générale 
Évaluation :
5

Everything was great, just didn't like the increase every year

Laverne Hardy  |  Expérience générale 
Évaluation :
5

Samantha is great to work with and demonstrates excellent customer service.

Tonya Butler  |  Premières impressions 
Évaluation :
5

Everyone at this facility was Awesome!! Especially Samantha. She was such a help for us and we really appreciated her kindness. We are from out of state but I never worried about our storage! Thank you!!!

Barbara Reiss  |  Expérience générale 
Évaluation :
5

Samantha was very helpful and always very nice.

Catherine Butcher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Lawrence  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Lawrence  |  Expérience générale 
Évaluation :
5

Sam is the BEST. Customer service is a BIG deal and Sam has excellent skills and makes people feel special and valued. Thank you Sam for being amazing and know for sure I am happy to recommend UHAUL to friends and family because of my experiences with Sam. THank you!!!!!

Tonya Love  |  Expérience générale 
Évaluation :
2

The facility and the staff were OK enough. The problem was with the lack of discretion with their billing reminder system. We had a death in the family soon after we packed the unit. I had not yet set up the auto pay and missed the first payment by a few days. Instead of sending me a friendly reminder, they mailed a very threatening past due letter by way of my neighbor whom I had assigned as our reference. I was terribly embarrassed and mailed a check immediately BUT before it arrived they sent the neighbor a SECOND letter onkly a week after the first letter, with NO comparable letter to me. I was now very ANGRY as well as doubly embarrassed at this very unnecessary move on U-Haul's part. I called the local office and complained and assured them I had just mailed a check. The lady showed NO empathy at all and flatly explained it's company policy. I called corporate and they said someone will be contacting me shortly. It's been five months and I'm still waiting. NEVER NEVER MISS A PAYMENT for U-Haul storage - not even by a few days!!! U-Haul really hates that and will immediately come after you and your reference person with threats.

Orlen Stauffer  |  Expérience générale 
Évaluation :
5

My overall experience has been EXCELLENT!!! Your UHAUL store has been there in my unforeseen storage need. They have/had the the BEST Customer Service and more than exceeded my expectations for almost 8 years. I cannot thank you guys enough. I would highly recommend your business to my family and friends. Keep up the AWESOME job and GREAT Staff support!!! Again, thanks for during business with me!!! Mr. D. Turner

DAREN TURNER  |  Expérience générale 
Évaluation :
5

Samantha was a breath of fresh air. She was professional, thorough and funny. Excellent customer!

Cynthia Ross  |  Premières impressions 
Évaluation :
5

Sam is AHH-MAZING!! My experience with her has been nothing short of professional with humanity. Please be sure to keep her informed of all opportunities for her growth with Uhaul. I would love to stay in touch with her as a friend.

Daphne Gaither  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomaszina Jordan  |  Premières impressions 
Évaluation :
5

Great place and people

Scott Sledge  |  Expérience générale 
Évaluation :
5

Sam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.

Karen Wells  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula Larry  |  Expérience générale 
Évaluation :
5

Great service at fair market value

Glen Woodward  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita Tillery  |  Expérience générale 
Évaluation :
5

Samantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.

GREGORY HUNTER  |  Expérience générale 
Évaluation :
5

Samantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y'all got a A+++++++ person there! Don't ever lose her!

Shelby Mundaniohl  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie Masoka  |  Expérience générale 
Évaluation :
5

Samantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!

Shelby Mundaniohl  |  Premières impressions 
Évaluation :
5

Great experience from GA and VA. I would highly recommend and tell my family and friends about using.

Paula Larry  |  Premières impressions 
Évaluation :
5

Great and Friendly atmosphere.

Edward Wise  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Turner  |  Expérience générale 
Évaluation :
2

The entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.

Julia Yarbrough  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Lumadue  |  Expérience générale 
Évaluation :
3

Most staff member s we nice and helpful. One was not.

VEDA AMANDA HARRIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey Stevenson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK MARCHETTI  |  Premières impressions 
Évaluation :
5

Awesome!!!!

Michelle Dumorrocco  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda Paul  |  Expérience générale 
Évaluation :
5

Very Helpful and Courteous staff...always clean and well kept surroundings

Sarah Jones  |  Expérience générale 
Évaluation :
5

Samantha was wonderful! Very kind and helpful over the phone, would definitely recommend!

Adrienne gantt  |  Expérience générale 
Évaluation :
5

The staff is great! It's not climate controlled but the cleanest I've seen. The staff really takes care of the place which makes me feel comfortable having my things there.

Shirronda Jordan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Hendricks  |  Online Move In 
Évaluation :
5

Extremely friendly service. Loved the customer attention.

SCOTT EPPERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Soper  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WINSLOW  |  Expérience générale 
Évaluation :
5

Thank you for your help and Service was very much appreciated

Gardeen Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamont Johnson  |  Expérience générale 
Évaluation :
5

The people are very nice here! Glad I chose to use this facility.

RHONDA DAIL  |  Premières impressions 
Évaluation :
4

Nice, friendly staff. Too expensive......

TORRENCE WILLIAMS  |  Expérience générale 
Évaluation :
5

Great Service, Very Knowledgeable, Kind & Friendly

Tramaine Ramsey  |  Premières impressions 
Évaluation :
5

Easy access. Nice unit. Great customer service.

Jeff Winslow  |  Expérience générale 
Évaluation :
3

Nothing to say just will never use them again.

Tammy Brooke  |  Expérience générale 
Évaluation :
4

We've been using this storage for around 4 or 5 years. We had problems trying to get it moved but due to health issues, couldn't get it out. But thank God it is done!!

Pamela Griffin  |  Expérience générale 
Évaluation :
4

never a problem

Charles Odell  |  Expérience générale 
Évaluation :
5

Great service, Samantha really helped us to the maximum extent possible.

mariel remigio  |  Expérience générale 
Évaluation :
5

Sam made our experience fantastic! She is a great employee.

Shawn Hamrick  |  Premières impressions 
Évaluation :
5

Never had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Merci.

Marlin Hall  |  Premières impressions 
Évaluation :
3

The only issue I encountered is when you close out your account you don't get part of your payment back. My payment $165,98 was due on the 24th of November and I closed the account on December 8th .

April Harris  |  Expérience générale 
Évaluation :
5

The management staff was always pleasant and professional. The facility was clean and well maintained in my years of renting. I would definitely recommend this location to future renters. G23

JAMES AUSTIN JR  |  Expérience générale 
Évaluation :
5

Candice and Loretta were always professional approachable, accommodating and kind. They provided service with a smile, a jesture I really appreciated! Good representations of great customer service!

Mairlyn Hudson  |  Expérience générale 
Évaluation :
5

Great job

thomas cragg  |  Expérience générale 
Évaluation :
5

well maintained and professinal..

CALVIN WILLIAMS  |  Expérience générale 
Évaluation :
4

Easy checkin and out of facility however access hours should be longer especially during the summer months. Personnel amical.

Angela LaMaupin  |  Expérience générale 
Évaluation :
5

Great experience and would recommend

Danielle Moore  |  Expérience générale 
Évaluation :
5

I've been with you guys for 2,5 yrs now and I appreciate the nice friendly customer service. Ill be back if needed thanks again 

TIAUNNA COUTHER  |  Expérience générale 
Évaluation :
5

Excellent customer service

Angelica Roman Toledo  |  Réservation 
Évaluation :
5

See above.

SHAMIKA JAMES  |  Expérience générale 
Évaluation :
4

The facility was clean and well maintained. Convenient location.

MIZELL`S HAULING INC  |  Expérience générale 
Évaluation :
4

Facilities were great. The only issue was, before move in, we reserved a unit and once we got there that size was no longer available.

Renato Idrovo  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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