Customer Reviews for U-Haul Moving & Storage of Spanaway

5 533 évaluations

15315 Pacific Ave S   Tacoma, WA 98444
(By Golf Course Limited Parking)

(253) 535-1650

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(253) 535-1650

15315 Pacific Ave S
Tacoma, WA 98444
(By Golf Course Limited Parking)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Horiskey 
Évaluation :
5

Very nice and competent young people!!

Kandy Wilson 
Évaluation :
5

2 guys working there were very nice and helpful. Will definitely return to this location.

Luis Diaz Gonzalez 
Évaluation :
5

So polite

Benjamin Ngala 
Évaluation :
5

Make sure customers phone number is documented correctly.

jennifer davis 
Évaluation :
5

Customer service was great and everything was handled well whenever I had any questions or concerns.

brittanie thomas 
Évaluation :
5

Staff were knowledgeable and quick to get me hooked up and on the road.

ERIC FOX 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassandra cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben Pacho 
Évaluation :
5

Keep your current staff!

Tanya Crocker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey and Kers Horning 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge CANCINO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Stone 
Évaluation :
5

Friendly, knowledgable, and timely. David went out of his way to fit us in after another location mishandled our reservation.

melissa dewalt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taalo Williams 
Évaluation :
5

More employees on shift when the store opens. I had to wait 10 minutes to be seen and the only lady that was on staff did the best she could to get to me quickly.

Peter Hansen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Rogel-Farias 
Évaluation :
2

Better trucks cleaniness

Fred Corey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Rice 
Évaluation :
5

Great customer service! Thank you.

Aneseta Tupua 
Évaluation :
5

Thanks, all fine.

Serhii Nestroievyi 
Évaluation :
1

1. Issuing faulty vehicles 2. Employee told me they don't inspect vehicles after every return 3. False gas meter in computer system 4. After verifying fault still charged gas when it effect MPG. 5. Employee doesn't care about these problems or customer 6. System or policy not for customer care. 7. Wasn't briefed about reporting everything within the first 15 mins.

matt hirata 
Évaluation :
4

Keep up the great customer service! Sadly I didn't get anyone's name, but the whole team was helpful and friendly! Had a great experience.

Maria Meadows 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Goodin 
Évaluation :
5

They were very helpful and when I notified them of a tire leak on the truck, they quickly sprang into action to get it repaired to ensure the next customer had a safe vehicle for their moving needs

Bradley Bonecutter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Muskopf 
Évaluation :
5

Very nice and friendly guys

steve koton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH HIGGINS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall Allen 
Évaluation :
4

Customer Service representatives were friendly and helpful. The vehicle could have used some maintenance and cleanliness, but an overall good experience-Thanks to the customer service!

Tina Green 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica Getter  |  Expérience générale 
Évaluation :
5

The customer service representative was courteous, thorough and polit. I do not think that anything could be done better unless it was free.

Pierre Brisbane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel Penny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthron Shuler 
Évaluation :
5

You have a great staff who are helpful and keep the customer at heart. The two gentlemen working when I picked up the U-Haul were very helpful and knowledgeable about the job and services U-Haul offers. When I returned the truck Donisha checked it in and was helpful. Thank you for hiring staff who enjoy their jobs!

harvey gilchrist 
Évaluation :
5

Excellent customer service. They had us in and out very quickly and were very helpful.

Sarah Merritt 
Évaluation :
5

Keep up the excellent customer service!

Danyiel Taylor 
Évaluation :
5

Always the best in all that I've ever wanted to transport.

Peter Githae 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christina Walters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Van Dyke 
Évaluation :
5

Make methods ofvpayment accepted clear up front.

Marianne Lincoln 
Évaluation :
4

Our U-Haul truck broke down on I-5 outside of Olympia. U-Haul was very helpful in arranging for tow trucks and arranging for another truck for the rest of trip. Thanks for taking care of us.

Bob Perry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanika Stubblefield 
Évaluation :
5

I frequently use this location for my construction company to haul materials too and from the job site, I enjoy the brief conversations with the staff and look forward to my next rental each time.

JACK WALKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Valdez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL VINESKY 
Évaluation :
5

Excellent service 5 star from start to finish.

Cedric Daniels 
Évaluation :
5

Paul at Express storage went above and beyond in service. We also had a great experience with Brian in Spanaway. Definitely use your company again!!!

trish cole 
Évaluation :
5

Very straight forward process. Staff was friendly and gave good customer service. Equipment was in top shape. Clean , new tires etc.. trailer was ready upon arrival and .the paperwork was minimal and quick.

Mark Dahl 
Évaluation :
5

Yall are amazing and super friendly givin the terrible location, homeless and drug addicts around them.

JOSEPH CLOYCE DASCHOFSKY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Almand 
Évaluation :
5

Great drop off! Plenty of room to drop off and one of the workers was nice enough to get the keys to turn in.

Bambi Jacobs Schenk 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudy Castillo  |  Expérience générale 
Évaluation :
3

Rental and pickup went fine. Drop off was fine. But then I get a call 2 hours later asking when i was gonna return the trailer?.... Seriously look out your window the trailer is sitting right there... do some diligence and check your lot and or ask other employees before contacting the customer...

Dusty Gepner 
Évaluation :
5

Amazing staff. So kind and helpful.

JOAN DUNNE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Petrovich 
Évaluation :
3

This location needs work. The storage unit leaks. Most of my stuff are wet

Raphael Moonfell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Rothgeb 
Évaluation :
5

Great rental experience, Owen, Bryan and Shawn were all knowledgable and made the transaction easier. Merci.

BRANDON MENEGHINI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E Brown II 
Évaluation :
5

Very friendly and professional service . I'm highly recommended them.

Tomasz Krzepinski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie Washington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Manibusan 
Évaluation :
5

Everything was excellent. The gentleman that helped me is a asset to your location. I will never go anywhere else.

Dwight Music 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN GARICA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Higbee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret Cable 
Évaluation :
4

I got charged $150 more because a rock hit the windshield on my trip. I am sure u haul gets these fixed for much less through their insurance. Very ticked off customer. My 130 rental cost me 280

Donna Edge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Bulger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan McTighe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Woods 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Woods 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Ryan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John barabe 
Évaluation :
5

Only problem I had is I called for more time I was charged for 24 hour more then got 5 phone calls and a threatening message that if the trailer wasn't turned in by 3 PM, they would have to take urgent matters in this case so I guess they had rented the trailer to someone else for the day at 3 PM but yet I was charged for a 24 hour period which means I should be able to kept the trailer for 24 more hours and returned it the following day at 9 AM so I didn't appreciate the nasty voicemail . They said if I don't get it back there maybe additional charges as low as $50 more . I guess when I called to extend my time they should have told me 3 pm is the latest we can rent it to you . I was stuck on the freeway about 70 miles away waited on a tow truck to fix a flat so I was at the mercy of the tow truck company of how fast they could come out and help me.

Michael Clark 
Évaluation :
5

Mr David Carter the General Manager at U- Haul 15315 Pacific Ave S,Tacoma,Wa 98444 was excellent in his customer service along with all the employees that i had interaction with today in my renting a u haul truck.He also shared with me his extensive knowledge of the company's history.David is very focus on detail and effective in management of his employees. Every one working as a Team!Feel free to callBrian Sirles at 253-988-7514 if you have any other questions.

BRIAN SIRLES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Smithingell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britt Anderson 
Évaluation :
4

People were very courteous, kind and very helpful when I picked it up and when I returned it couldn't ask for anything better. That's why I do business with you guys all the time

KENNETH GURLEY 
Évaluation :
5

Maintain the fast,friendly quick in and out experience.

Larry Watson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Lasker  |  Expérience générale 
Évaluation :
5

Trailer good value

William Young 
Évaluation :
5

The service person named Brian helped us an incredible helpful customer service orientated guy. Made sure we were safe and everything was hooked up correctly an amazing guy good job

Roy Larsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD HERNANDEZ 
Évaluation :
5

wow what a difference at the Spanaway U-Haul versus the Tacoma Lakewood U-Haul customer service was outstanding truck was ready to go when I got there. It was very much appreciated. Well done to all involved.

Robert and Susan Leirdahl 
Évaluation :
4

Staff was friendly and accommodating. Very knowledgeable

Robert Chapman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noel Blackketter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Molina 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevan Nave 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy Tucci 
Évaluation :
5

If you rent a hand truck make sure the truck rented has a ramp. The box van I was rented not only did not have a ramp but when I got to best buy to pick up my fridge it would not stand up so.i had to lay down my new fridge.

Brian Brown 
Évaluation :
4

Fast and friendly staff when I picked up and great staff that came out to help me unhook the trailer. They hooked up and unhooked the trailer for me which is a great service. It's tight getting in and out of the location due to how narrow the space is but not super hard.

Matt Snook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Collins 
Évaluation :
5

We so appreciated Bryan B. who helped us check out and check in our equipment. He was friendly, quick, and knowledgeable. Merci.

Kelly Kidd 
Évaluation :
5

Both represents were terrific. They were both assertive and professional. The Vehicle was very clean. However, There is one thing that was odd; the driver would sit in the seat, put seatbelt on, click it into its socket, and the seatbelt alarm would still buzz/ring. We could've figure it out, until we decided to insert the passagers side into its socket.. lol...finally! We're just so glad we figured out that problem. In addition, along with the truck, we were given a 1/4 tank of fuel. I returned it with a 3/4 (approx) tank full without any compensation. I realize that is not the representatives responsibility to be sure to compensate, but this is an internal/ceo scheme. With that said, I never return vehicles on empty and its hard to measure out the amount of fuel were going to use when fueling. Therefore, we had returned the vehicle with a 3/4 tank which (I believe) should be compensated from the overall bill. Other then that, everything was great! Customer services was outstanding! What a great way to scheme us out of extra gas with the gas prices the way they are. I suggest to find a way to compensate the customers in a fashion that meets both corporate and consumer 's Satisfaction. This (to me, a customer) shows me the corporate isn't about the fairness, its about the greed. How to get more for less! Thank you for giving me this opportunity to voice my experience, and opinion! Happy Holidays! Respectfully, Ms. S. Kirk

Shellee Kirk 
Évaluation :
5

The representative that helped me was AMAZING 🤩 TRULY

Dakota Whitney 
Évaluation :
4

Very nice staff at this location

James Purkhiser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candle kaltenbach  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald Almario 
Évaluation :
3

Booked online and still waited 30 min to recieve my truck. Was also overcharged.

Alexander Houser 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDDIE DOLAN 
Évaluation :
3

I kept getting mail & phone calls saying i was in lien when i forfitted the unit and picked up my lock off the unit and continued to still get collection calls & mail

Brandie Bolen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Nelson 
Évaluation :
1

Customer service was terrible. Was told it is a bad area and can't be trusted. Wouldn't recommend leaving the vehicle there. Got the truck and it was terrible inside and out. The outside was beat up with scratches and dents. The inside had cigarette butts and ashes and smelt like cigarette. The heater/defroster did not work. The dash lights came on and off. The headlights barely worked. The back of the truck had a bad cigarette odor and had a wire hanging down from the ceiling.

Nathan Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN ROWLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Sales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert may  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAPHNE JANE FOXWORTH  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrisshundra Morgan  |  Premières impressions 
Évaluation :
4

The fact that I could only access my stuff during operating hours was not cool but everything else was wonderful.

Cherise Thomas  |  Expérience générale 
Évaluation :
5

Thank you to Brian The Assistant Manager at the spanaway uhaul for going above and beyond to help me get an issue resolved. I appreciate the kindness you have shown me and your patience with the situation is very admirable . Thank you again for your help. Unit #900

melinda mills  |  Expérience générale 
Évaluation :
5

Too many unwanted people hang around - makes me feel uncomfortable.

Paul Fleetwood  |  Expérience générale 
Évaluation :
3

I wish there was an easier way to get your stuff up the stairs. Not fun at all and was not disclosed beforehand.

SARAH GARRETT  |  Expérience générale 
Évaluation :
5

Everyone was super helpful and nice. The manager guys was extremely nice but smelt like tacos, which was fine but made me hungry.

CONRAD FALLENTINE  |  Expérience générale 
Évaluation :
5

The best employees!!! Very helpful... Courteous respectful and outgoing.

MeLinda Harvey  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ghazi Brighith  |  Premières impressions 
Évaluation :
5

Thank you David.

Valentin Gomez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin Piatt  |  Expérience générale 
Évaluation :
4

A power outage prevented one of the sliding doors to open, so we were delayed slightly bringing our items into storage.Nevertheless, it is a well maintained facility.Thank you for the move in special!

BENNY WILKINSON  |  Premières impressions 
Évaluation :
5

Staff was very helpful and involved with my customer experience.

mark parker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Townsend  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lester Magee  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney Givens  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james cruz  |  Expérience générale 
Évaluation :
2

There were multiple employees. They were helpful and friendly. One employee named Danisha was not. She was being rude to other clients. When I asked her to be nicer, she got more inconsiderate, then left me. She told other employees, loudly. Very unprofessional. There was more with this, I just don't want to keep typing.

james neeley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Ullevig  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Short  |  Premières impressions 
Évaluation :
5

Thanks for the great help

Sherry McDaid   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney Givens  |  Premières impressions 
Évaluation :
4

Everything in the end was good there where bumps in the beginning where I was being charged for two units due to a employees mess up nd didn’t get reimbursement which later I learned was a scam never seen the employee again and everything from there was good.

Pearlina Robinson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert LaCroix  |  Premières impressions 
Évaluation :
2

Storage units are not very tall, and the storage unit at this location is not even secure. The locking set up is really poor, I don't think that the lock I put on it is even gonna help secure my belongings. The facility is poorly maintained and needs to be remodeled or completely redone. The price for the storage unit for 10x10 unit is not worth it or risking my belongings being stolen in that location. I will be looking for a different storage unit elsewhere, and move to a better storage unit for the same price.

Quinton Skenadore  |  Premières impressions 
Évaluation :
5

Staff was super helpful and extremely nice and knowledgeable. Would highly recommend them

Linda Zara  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Nguyen  |  Expérience générale 
Évaluation :
3

I just move out march 31 2023 just asking if their is any discount or re imburse for the remaining manager said no so no consideration at all for the remaining days that we are not using the storage we paid the storage on march 22 2023 taking iut right away to our account i hope in the future you can give consideration to people espicially we used this storage for 4 years now the storage we came from is now empty its vacant then you can charge full amounth to the nex custumer this is not fair for the people like us living paycheck to paycheck i hope this policy of yours will change in the future coz youre not in our situation let say will reverse the situation you are in my foot what is your comment but anyway thank you for the 4 years we used the storage in your company i hope someday you have a good heart and consideration for your customer

CESAR RUNATAY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Brann  |  Premières impressions 
Évaluation :
5

Aucun

Amy Lomax  |  Premières impressions 
Évaluation :
5

I had an overall great experience working with the Spanaway location! Thank you so much you guys!!

Krista Lacross  |  Expérience générale 
Évaluation :
4

Poor lighting in storage

greta Gleydura  |  Premières impressions 
Évaluation :
3

Was hoping for a unit not requiring stairs.. It made the move in process harder than it should've been

JUSTIN CALDERON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madonna Salazar  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful and knowledgeable as well as nice as could be. Couldn't have. Asked for mor accommodating people. Great experience

Linda Zara  |  Online Move In 
Évaluation :
1

Worker complained that he wasn't getting any money on the renting of the storage unit because of the free month. He went on to say that the next person that comes in to use a Free Month he was going to tell them to go somewhere else. I had already called and set up the rental unit through the main U haul number so it should not have come up as a surprise. This was especially hard to listen to because this move was emotional.

Clay Foster  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Bennett  |  Premières impressions 
Évaluation :
5

Staff at pick up was less than desirable service. However drop off and storage rental the staff was wonderful. David was very helpful.

James Dysart  |  Premières impressions 
Évaluation :
5

Staff is very professional

christine wharton  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sierra Hughes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yanilda dafe  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber McDeavitt  |  Expérience générale 
Évaluation :
4

The staff was very polite and helpful it was good to have a staff that's willing to work with you

BEVERLY CHAPMAN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krystal Posey  |  Premières impressions 
Évaluation :
4

Only down fall was that for a 5x7 cost me $80 that should have only cost $50-$60 at the most. Since the storage size I had was the size of a walk in closet!

Ashley Brooks  |  Expérience générale 
Évaluation :
5

Sorry, I had to close out my storage location, due to no job, I was no longer able to afford to pay for my storage unit. Very sad. Thank you for great service throughout the years! Lupe

LUPE TORRES  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul Douglas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Wiederstrom  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber McDeavitt  |  Premières impressions 
Évaluation :
2

Was charged for misplaced key card yet can't have 2nd for other authorized user on account?

Elian Gugger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina Tapia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasen charfauros  |  Premières impressions 
Évaluation :
4

The staff member I was dealing with was very helpful and she showed me everything and helped me she went above and beyond to help me thank you so much. I would recommend the U-Haul place to everybody that needs to have a place to store there stuff and to turn in or use there equipment .thank you so very much for making this a lot easier and stress free as it was stress for me to do .

jannet motz  |  Premières impressions 
Évaluation :
1

Because I was billed continually after I gave notice of my move.then more charges were added on. Even after I informed them that I had moved because I lost my job and had no income to pay anymore than the last month I paid.

james dodd  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

branden veliz  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robin nunley  |  Premières impressions 
Évaluation :
3

My reservation was for a first floor and my unit is on the second floor, so I wasn't pleased with that, everything else was fine.

huck FINN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill Loman  |  Premières impressions 
Évaluation :
5

The staff were very attentive to all my needs.

CALVIN LABEE  |  Premières impressions 
Évaluation :
5

Everybody was very helpful and easy to talk to.The Uhaul team at this location took the stress out our moving adventure.Thank you to the Spanaway team!

stephen lampman  |  Expérience générale 
Évaluation :
5

Best customer service I have had in several years!!! All the staff made you feel like a friend!!! They seriously went out of there way for me!!! People that work here should get major respect for being so nice and friendly!!! I honestly do NOT see friendly customer oriented humble people like this very often!!! I appreciate and respect the people at this uhaul facility!!! I would recommend you amazing people any day!!!

shawn patterson  |  Premières impressions 
Évaluation :
5

Friendly and clean and convenient. Thanks

Mary Dickinson-boyce  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chistina Hart  |  Premières impressions 
Évaluation :
5

Cold need heat when waiting inside. Winter is here turn off the A/C. Your staff look like popsicle sticks. I would hate to be working there and freezing to death for the whole shift, but other than that a great service.

Lisa Champagne  |  Premières impressions 
Évaluation :
5

The customer service was super friendly and helpful! They helped secure my dolly for me without asking too!

Ondrea Barley  |  Expérience générale 
Évaluation :
2

When I first walked in the younger lady was quite rude when I said "Hey! I have a reservation for a unit..." She just said hi... and turned to the other worker (who was actually very nice) and asked her if there was a reservation. I eventually got my unit, paying 99,95 a month is also quite ridiculous for such a tiny unit.

Julian Hernandez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Doonan  |  Premières impressions 
Évaluation :
5

The lady in the office was very nice and helpful!!

julie lopez  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cherise swanson  |  Premières impressions 
Évaluation :
5

I had a great experience, everything was explained clearly and the staff was friendly and acknowledged who ever was waiting in line

mary ayala  |  Premières impressions 
Évaluation :
5

Jenny S. the GM went above and beyond to accommodate my rental needs. We even had a good laugh together. For how busy and hectic it can get at the store, the staff remains friendly and accommodating.

James Shively  |  Premières impressions 
Évaluation :
5

Counter person was very helpful and knew her profession very well.It was easy and close to our house.She made our moving stress melt away!Thank you Spanaway!

stephen lampman  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justine Swayze  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUBREY CRUZAN  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tarus newton  |  Expérience générale 
Évaluation :
5

Absolutely nice storage room. Thank you.....

JOHN KOBOLD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april elium  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia Blackwell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOYLENE DAVIS  |  Expérience générale 
Évaluation :
1

On the due date for my payment for storage I painted in the morning secured another storage area and went to get a refund for the storage that I had at U-Haul and was told that they could not would not give me a refund it hadn't even been 2 hours since I paid the thing and they wouldn't give me my money back so ended up stealing $250 from me I will never recommend U-Haul to anyone you are thieves.

Michael Dean  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tarus newton  |  Premières impressions 
Évaluation :
2

Not secured enough lots of homeless people around. Also hours are not accommodating

krystlyn thomas  |  Expérience générale 
Évaluation :
3

I wish I had access to my storage past 7pm.

Anna Scott  |  Premières impressions 
Évaluation :
5

Very friendly staff, made me smile moving was a lot easier 😊

Betty Lopez  |  Premières impressions 
Évaluation :
5

Clean facility and very friendly staff! I enjoyed doing business at this store location!

Brian Petty  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shayla Thompson  |  Expérience générale 
Évaluation :
5

Thanks to the mngr and the purple hair guy, you guys are amazing keep up the good work!

morica garden  |  Expérience générale 
Évaluation :
5

Staff was friendly and had phenomenal customer service skills, they all deserve a raise. Absolutely amazing.

Skye Dorn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaRhonda Lewis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaytlin Magdycz  |  Expérience générale 
Évaluation :
4

Overall the experience was good. Several times doors were not unlocked so you had to go to the office to have them unlock the big double doors. When you did have to go to the office the lines were slow because there was not enough people working. The staff was ALWAYS friendly and helpful. Which is why I would use that facility again.

marcia mcdowell  |  Expérience générale 
Évaluation :
5

Y'all the shi thank you again

Joseph Johns  |  Expérience générale 
Évaluation :
5

The Clerk was very friendly and helpful. It took me less than 30mins to access my unit and begin transferring my goods into my storage cubicle. I am very satisfied on how Uhual stream lined the paperwork when you reserve your unit online. Be prepared and have all your stuff ready. You should have no issues with service.

Alex Serrano  |  Premières impressions 
Évaluation :
2

The unit sizes are false advertisement. The unit I got says for 3 bd home my mother is in a 2 bd apartment and still will not fit everything. They did not disclose that we can enter the unit after office hrs until everything was said and done.

Lisa Schmeichel  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANA CAPPS  |  Expérience générale 
Évaluation :
5

Excellent customer service

John Apostolides  |  Expérience générale 
Évaluation :
5

Good place

ALTAURELL GREENE  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Johnny Oliva  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALVADOR SACAPANIO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa Richardson  |  Expérience générale 
Évaluation :
3

I left my storage because I had to break it

gary radford  |  Expérience générale 
Évaluation :
5

The young gentleman who helped me get a larger storage room on Thanksgiving was so friendly, funny and helpful. He was overv6 ft tall, but walked into my new room and checked all the walls for nails, even though he had to duck down. U haul is highly recommended by me

JACQUELINE CLEMENS  |  Expérience générale 
Évaluation :
1

I communicated with them several times over my unit, billing, removal of items, and when the unit would be returned only to be questioned several times and find my access revoked in the middle of a billing period that they tried to authorize a charge for without permission. Currently telling everyone i know NOT to work with this company.

ELISHA BUXTON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joshua linares  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia Collier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jay San Augustine  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW CRONK  |  Expérience générale 
Évaluation :
5

it works perfect to store my sister stuff

christine wharton  |  Premières impressions 
Évaluation :
5

Personnel amical.

clara reese  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverley Reed  |  Premières impressions 
Évaluation :
3

N.D.

MAKERITA NIUAMOA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Ryan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Livzey  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony staples  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dickie Ross  |  Premières impressions 
Évaluation :
1

Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn't want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states $74.95. At ring up charges $99,95 when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.

eluymae sablan  |  Expérience générale 
Évaluation :
3

Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.

KATHERINE MEREDITH  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calista Paine  |  Expérience générale 
Évaluation :
3

.

David Ray  |  Expérience générale 
Évaluation :
2

I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!

Carli Shields  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal Cox  |  Premières impressions 
Évaluation :
1

There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone "this place closes in 3 minutes, you need to wrap this up." I told him that I thought the access was 24/7 and he replied that it's not anymore because people were caught living in their units. I'm upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.

Justin Donovan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven klingensmith  |  Expérience générale 
Évaluation :
5

I had no issues at this facility. Thunbs up!

Sarai Fong  |  Expérience générale 
Évaluation :
5

Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.

Denise Winder  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Hagen  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Betty Booker  |  Premières impressions 
Évaluation :
1

Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.

Angela Manibusan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesseluis Flores  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilian Berg  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA FRENCH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Richardson  |  Premières impressions 
Évaluation :
3

Staff shortage. Lots of customers but not enough helpers.

Tera Hayden  |  Premières impressions 
Évaluation :
5

It was a great experience!

MICHEAL MANLOVE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candle kaltenbach  |  Premières impressions 
Évaluation :
5

Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.

Charles Arbeen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER ALBEE  |  Expérience générale 
Évaluation :
3

There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.

Kayleigh Bacon  |  Online Move In 
Évaluation :
2

I only rate it below average because the worker who helped us lacked good customer service skills.

Athena Hamilton  |  Premières impressions 
Évaluation :
4

Great staff service

Virgie Davis   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Rucker  |  Online Move In 
Évaluation :
3

I felt like the storage prices were just getting to expensive!

bonnie Van hover  |  Expérience générale 
Évaluation :
5

Very easy very friendly made my day a lot easier

MaryAnn Grindstaff  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Viesca  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aren Laput  |  Expérience générale 
Évaluation :
5

From move to storage it has been a wonderful experience. The free month of storage was given with no strings attached. Everyone was very helpful and accommodating. Samantha did my final move out inspection /closing of my account and made it so quick and easy. No wait , no hassle. Just friendly and professional service. I'll definitely be back for my moving and storage needs!!!

Thi Winters  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy McCarver  |  Online Move In 
Évaluation :
4

The two people on location we helpful and accommodating.

Jaymie Fallentine  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR ZURBANO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny Oliva  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chan Whitaker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA KNOWLES  |  Premières impressions 
Évaluation :
4

When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.

Sherri Holland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale rabbage  |  Premières impressions 
Évaluation :
1

It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoors

Deborah Kanavan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos preza  |  Expérience générale 
Évaluation :
5

Very kind and helpful ladies.

Mary Schwandt  |  Premières impressions 
Évaluation :
5

Great, amazing, professional, courteous, friendly and awesome staffs and very convenient location as well. I highly recommend to families and friends of all their needs when needing to rent various vehicles, equipment and storage for their projects or moving and loading important things.

Ramon Santos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kennith Williams  |  Premières impressions 
Évaluation :
5

Efficient staff. Friendly. Safe, clean storage. Make certain access doors are able to be opened at stated, online store hours. Thank you for your service.

Joanne Shelton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALEY NOEL BLACKKETTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVY MCDANIEL  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful.

Anthony Slaughter  |  Premières impressions 
Évaluation :
4

Would rather have easier access to storage units.

Herbert Sigmon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne Shelton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joye dunn  |  Expérience générale 
Évaluation :
5

MANAGER WAS VERY HELPFUL

Dave Taylor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH RUSSELL  |  Expérience générale 
Évaluation :
5

These guys and women who work here were fantastic I am so appreciative to them. My brother passed and I wasn't always on time got behind but they made sure I didn't lose anything. Merci

JUDITH Vallejos  |  Expérience générale 
Évaluation :
4

The person who helped me was very nice and explained everything to me very well.

TARA SPEED  |  Premières impressions 
Évaluation :
2

Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.

michelle kennedy  |  Expérience générale 
Évaluation :
5

Very friendly with great customer service! Highly recommend this storage facility!

NICOLE RUSSELL  |  Premières impressions 
Évaluation :
5

Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.

michael Moffeit  |  Expérience générale 
Évaluation :
5

Great customer service and well maintained facilities

John Apostolides  |  Expérience générale 
Évaluation :
3

The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

Trevor Davia  |  Expérience générale 
Évaluation :
4

Aucun

John Apostolides  |  Premières impressions 
Évaluation :
3

S.O.

Bailey Ohman  |  Premières impressions 
Évaluation :
5

The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

RUSSELL PERRY  |  Expérience générale 
Évaluation :
5

Great service

victor jones  |  Premières impressions 
Évaluation :
4

As many times as I've used this facility I've never had a problem. Good customer service.

Vicki Wilson  |  Premières impressions 
Évaluation :
5

They were there when I needed them.

Jerry Thompson  |  Expérience générale 
Évaluation :
5

Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Wanda Brown  |  Expérience générale 
Évaluation :
5

It was an easy and simple process. The customer service was great!

Donald Doucette  |  Premières impressions 
Évaluation :
5

All the staff did an excellent job !

Robert S Jacques  |  Expérience générale 
Évaluation :
5

I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! Merci.

Rene Matthews  |  Expérience générale 
Évaluation :
5

Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

Wanda Brown  |  Premières impressions 
Évaluation :
5

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

ANN BROOKS  |  Premières impressions 
Évaluation :
1

The manager is terrible.

TISHA MILLS  |  Expérience générale 
Évaluation :
5

"CJ" was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

SANDRA RABY  |  Premières impressions 
Évaluation :
5

Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.

colene bradford  |  Expérience générale 
Évaluation :
4

I give it 4 stars.

Ramon Santos  |  Premières impressions 
Évaluation :
3

Nice place but 2nd level , rough going up and down stairs

Jim Patrick  |  Expérience générale 
Évaluation :
5

.

William Burdyshaw  |  Premières impressions 
Évaluation :
3

After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!

mary morgan  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff! Units are secure and clean. Fortement recommandé!

Christina Hess  |  Premières impressions 
Évaluation :
5

Great storage place an the staff are always friendly very helpful.

Mary Everett  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful! This location is highly recommended and I would use then again!!

Sherri Cole  |  Expérience générale 
Évaluation :
4

Storage unit had great access times, but 24 hour access was removed at some point. I would recommend this location for short term storage use.

Philip Wise  |  Expérience générale 
Évaluation :
5

Staff is excellent

Hally Phillips  |  Expérience générale 
Évaluation :
4

Only complaint is the same as before. Not enough staff at the locations to take care of the customers. Waited over 20 minutes to check out of storage unit.

Ben Moody  |  Expérience générale 
Évaluation :
5

Y'all were able to accommodate me on short notice for a storage unit, and the price is not astronomical.

Linda connolly  |  Réservation 
Évaluation :
1

In 1 day on my move day,was rushed between 4 uhaul facilities,ended up with no truck like reserv,no boxes/2expen., &no unit for an unknown person attached to my name with some E alert.Loss this 800

RENESA FERGUSON  |  Réservation 
Évaluation :
2

This has been a complete headache. Uhaul was disgusting on pickup. We can't get into the storage unit we rented. We will probably chose Penske for our next move to save the annoyance.

Travis Monk  |  Réservation 
Évaluation :
5

Really helpful and patient. Showed us all units available.

berttrand r anderson  |  Réservation 
Évaluation :
5

This location treated me much better than the other location on Pacific

Rebecca Myers  |  Réservation 
Évaluation :
4

The staff was very helpful

TAMIKA FOSTER  |  Expérience générale 
Évaluation :
5

Everything was fine

Yolanda Lampkin  |  Réservation 
Évaluation :
5

I am in debted to the staff at the Uhaul for all of their patience, understanding and assistance, but mostly for their service; true dedication to their customers.

MERRICE NASH  |  Expérience générale 
Évaluation :
5

Only one minor issue -- when trying to access the unit after hours (8 pm) I couldn't figure out how to open the sliding door and had to haul stuff in through the smaller pedestrian door.

Willard Hughes  |  Réservation 
Évaluation :
3

The only issue I had was the two u-haul box account wasn’t linked therefore I had to make two separate payments.

Lourdes Taitague  |  Expérience générale 
Évaluation :
5

This was a very clean, safe and friendly storage .

sara sharp  |  Expérience générale 
Évaluation :
4

I had to go in to arrange a 24 hour storage entry because of late work hours, when I did it wasn't an issue they gave it to me for a few day so I could sell some items.

Kevin Webster  |  Expérience générale 
Évaluation :
4

I had no problems with my storage units or customer service. The staff was always friendly and helpful.

DAVID SCHERER  |  Expérience générale 
Évaluation :
5

All great

REBEKAH LOPEZ  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

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