Customer Reviews for U-Haul Moving & Storage of St Albans

4 190 évaluations

6012 MacCorkle Ave SW   Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)

(304) 766-6971

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(304) 766-6971

6012 MacCorkle Ave SW
Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

There are some employees whom I feel are not Knowledgeable whatsoever. The first girl I talked to set me up I needed a change and she pushed me off to come back in at 7 AM do you talk to a manager because she didn't know how to handle it. I wanted to 15 / 10 and I ended up with 4 units, 8 keys And a headache And a headache. I have to say though it is very clean and they have 24 hour access which is right

JESSICA SHELOR  |  Premières impressions 
Évaluation :
5

My number 1 go to rental place! Always pleasant customer service and easy return process.

Donna McCallister 
Évaluation :
5

U-Haul made it so easy to get a truck. I'll use them again. Staff, front desk was really nice, friendly and helpful.

Joyce Gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Marshall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittney bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Garland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Payne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodney Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Hager  |  Premières impressions 
Évaluation :
5

Great place to store things you need but don’t currently have the space.

Shawn Davis  |  Premières impressions 
Évaluation :
3

I had reserved for a certain time but didnt get until 30 min later. They said the gas was on a quarter of a tank but it was actually on 1/8 of a tank so I wont be reimbursed for bringing it back on a quarter of a tank. The vehicle itself was good.

Melissa Casdorph 
Évaluation :
5

Great sales and service

TIMOTHY kidd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherri Mccracken  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKSTEVEN HARLESS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Chambers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Servey 
Évaluation :
3

They charged me a $25 cleaning fee for the first time ever. The truck went back way cleaner than it was when I received the truck. Also charged me a sur charge for fuel claiming the truck was on a 1/4 tank when I got the keys, it was not.

david seagraves 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Barnett 
Évaluation :
5

Outstanding service. Very friendly. Very knowledgeable. Far, far exceeded my expectations.

larry bonham 
Évaluation :
5

Manager and staff always very helpful and accommodating

Thomas Nelson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Albury 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Harron 
Évaluation :
5

Excellent customer service, and much easier experience than expected. Jared was very helpful and knowledgeable, got us equipped and on our way with the right tools for the job. Thank you all

Elisbeth Fitch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Stier  |  Expérience générale 
Évaluation :
5

Have rented here before, and the staff was helpful as usual, with a relatively new Van. Worked out well

Thomas Nelson 
Évaluation :
5

Excellent Service

shawn hanni  |  Expérience générale 
Évaluation :
5

Always nice customer service and vans are always clean!

Donna McCallister 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Hall  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Jewell 
Évaluation :
5

Clean and safe location to store your belongings. Had my unit for over 2 years and there were no issues. Security protocols were top notch. Had to use code to get in and use code to operate elevator. Makes for peace at mind

James Pertee  |  Expérience générale 
Évaluation :
3

We were redirected to this store, which is further away from our home, due to our original reservation not being ready because the location did not open. We were more than an hour later for our planned task and then had to drive out of our way to return the tow dolly.

Erin Baldwin 
Évaluation :
5

More organized return area. The equipment return area at this facility is always crowded and, unfortunately, beside a busy 4 lane road. The people are great but this area could be better organized.

Rex Eskins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Mccallister  |  Online Move In 
Évaluation :
5

I have had my items stored there for 5 years in a temperatu controlled room. It has been excellent. The place is wonderfully secure and the staff is excellent. Highly recommend and already have!

terri keiffer  |  Expérience générale 
Évaluation :
1

I have been coming to this Uhaul for years and have never had an issue until this order, I was charged a cleaning fee when the truck was returned clean along with being charged a second day when the truck was return same day but was 30 mins after hours, your mobile turn in is absolute junk as it will not always function when it gets to the license and photo section of the turn in and will cause me to restart, and I have mentioned this inside several times before and was never charged for a second day but this time I was, no one is attempting to resolve the issue thus costing me an extra $106 for the truck when you guys dont even service the trucks as you should because I never really complain but the steering wheel was like driving a damn go gart

JAMES GREEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Taylor 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Brown 
Évaluation :
5

Every good

Robert Estep  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen king  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold Higginbotham 
Évaluation :
5

This location was very helpful and friendly. I would most likely use them again

Johnny Droddy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teresa Witt-Buck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince Persico 
Évaluation :
5

i rent from this facility often. They are always courteous and helpful.

Donna McCallister 
Évaluation :
3

They overpriced me for the unit was told one thing and then I got the paperwork and it said 40$ more than why I was told

Kindra Shafer  |  Premières impressions 
Évaluation :
5

The website is trash! It's not user friendly and I guess it tried to set me up for a storage unit as well when all I needed was a truck to move my furniture. Please fix the website!!!! People are great over the phone and in person. Fix the site!

Erica Martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Murphy 
Évaluation :
5

Staff was great and helpful and Jon went out of his way to help me and I greatly appreciate it!!!!

Alex Taylorson 
Évaluation :
5

Was extremely happy with how everything went with my long distance move using Uhaul's Ubox. And unsure if it's a testament to my packing skills or Uhaul's careful transportation but everything inside was completely safe and nothing was damaged! If I ever would need to move such a long distance again I would love to use this service once more!

Courtney Lovejoy 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rebecca Leake 
Évaluation :
5

The workers at this location are very friendly and helpful!

Andru Fasano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Morton 
Évaluation :
5

Do something about your self serve return process!! The most ridiculous event I've ever experienced. Thus stupidity will make me think long and hard whether or not I will ever rent from you again!!

Matthew Turner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mia Davison  |  Premières impressions 
Évaluation :
5

Absolutely nothing, everything was excellent and professional.

lura hivly 
Évaluation :
5

Great as is.

Jennifer Lea 
Évaluation :
5

I have zero complaints. Everything was perfect. Everything

Charles Fields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andru Fasano 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheryl Harmon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM MOSS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki Souza  |  Expérience générale 
Évaluation :
5

Rebecca was most helpful in everything.

Daris Civale  |  Expérience générale 
Évaluation :
5

Rebecca is very helpful and moves very fast and get the job done!!!

Christian Vasquez 
Évaluation :
4

The location can get congested very quickly on the weekend. All of the parking spots out front were taken but there were no customers inside. Also drop off needs to be revamped.

Brian Day 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Templeton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anysha Estep  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne Lewis  |  Expérience générale 
Évaluation :
4

Seemed over crowded and badly disorganized. Not sure if they were short staffed or just slow. When I picked up my rental I could hardly get into the lot and when I returned it a few hours later the return was STILL backed up to overflowing. I had to disconnect and park the trailer myself

Ruth Hyatt 
Évaluation :
3

My online booking did not match the cost I was charged by the local uhaul agent. Was to be approx $40 yet I was charged $71. When I asked about the upcharge I was told the online staff doesn't charge enough. Would like an explanation for this.

Rex Nathaniel Eskins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle messer 
Évaluation :
3

There is not enough parking for customers when picking up equipment and the parking area was cluttered.

Romeda Hicks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleb Owsley 
Évaluation :
5

Very clean and easy to use. Great security

Jennifer McDonald  |  Online Move In 
Évaluation :
4

Staff was very helpful, and friendly!!!!!!!

William Pate 
Évaluation :
5

It was quick and easy. The workers were knowledgeable and friendly. I recommend that particular U-Haul spot to anyone.

Charlene Brown 
Évaluation :
5

Great customer experience. Thank you

Gregory Stanley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Petro  |  Expérience générale 
Évaluation :
5

Staff was friendly and knowledgeable

Robert Woolwine 
Évaluation :
5

A note to put ramp up before closing door, unless we missed it. Make end of truck like ramp, grooves so it's not so slippery when it rains.

Bridget Cooper 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff combs  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Jewell 
Évaluation :
5

I've used this location may times. Consistently, great service.

Rocky Blake 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam Bonecutter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Glenn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Crowder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Lester 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Oaks  |  Expérience générale 
Évaluation :
5

Man, the Staff is friendly and accommodating. They explained all rental options to you for the products that you want to rent. Very good!!

George Denny  |  Expérience générale 
Évaluation :
1

I dropped off Saturday but the return location didn’t put it in until Sunday causing me to get an extra charge

Ansh Kumar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Zirkle  |  Expérience générale 
Évaluation :
5

Nothing, everything was fine.

Gary Zirkle 
Évaluation :
5

Love this place nice and clean friendly employees good prices and good security 👍

Russell David Carte  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita Scaggs 
Évaluation :
3

I was charged for fuel I did not use. I brought truck back with more than I left with. I take pictures of gauge every time I rent.

Mike Bowles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart Morgenstern 
Évaluation :
4

Experience was great. Everything went smooth with no issues.

Derek Callahan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Trail 
Évaluation :
4

Ensuring that units are cleaned and ready. But they jumped in and we were able to get it cleaned and my belongings stored quickly

Jarrod Garnes 
Évaluation :
5

My only issue was the height of the containers. I am a petite 4'10" person and I could not access them without assistance. Other than that no complaints. Kept my belongings dry and secure while remodeling. They were place conveniently at my locations and were quite helpful. Everything went as planned with "Barb" giving me friendly monthly reminders. Great experience.

Paula Dennison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM CAMPBELL 
Évaluation :
4

There was a line to return. I had to wait out in the turn lane on US 60.

KEVIN SMAILES 
Évaluation :
5

Nothing excellent service from Joseph what a nice young man you have working there. Friendly and personable, very helpful explaining different options as we never hardly rent.

Gordon Eskew 
Évaluation :
4

Great people. Just my opinion but, you should have a second shift.

eddie lowe  |  Expérience générale 
Évaluation :
4

Visibility on getting in and out of the parking lot. Making it easier to pick up a drop off equipment.

MATT HIGGS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn Means 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHEYENNE FRANCIS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dom Hamler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES DENNIE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian Mena  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan Robertson  |  Online Move In 
Évaluation :
4

Two things, The pickup and drop off area better designed to get you off the road and clear of all traffic on McCorkle. It's very hard to see around parked rental trucks to safely exit your lot into traffic. My suggestion would be to park the short trailers on the front row to keep customers from parking and yet most can see over top of them to exit the lot safely. Merci

MATT HIGGS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLIE WALKER  |  Expérience générale 
Évaluation :
1

Double charged for gas that wasn’t in the car.

Jameria Little 
Évaluation :
1

U-Haul was not in the best cleanliness condition when picking up. Was charged a cleaning fee of $90, and they refused to give me my deposit refund back and failed to reimburse me for the gas I put in it as they said they would, although it was not at my fault. Will be reaching out to corporate.

Mahaley Tolbert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff voeltz 
Évaluation :
3

Checkin was sloppy. No one came out even though I waited like the instructions said to do.

DAVID MORRIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David McCutcheon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelia Crumings 
Évaluation :
5

Make drop offs more accessible to any U-Haul location.

justin adams 
Évaluation :
5

The initial dropoff was about 30-45 minutes beyond the stated time window, but it was of little consequence. The communication from the St. Albans office and the Huntsville office during my move was excellent: timely and informative. Merci.

Angie Fedele 
Évaluation :
5

I rented a unit from Triston and later added another one with Rebecca. Both were professional, knowledgeable and pleasant to work with. Rebecca was able to call headquarters and link a unit directly across from the one I had, making it very convenient. The whole process went smoothly. I was disappointed, however, that I was not offered a free month from where I had rented a 10' truck 3 days before.

Pamela R Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lea Barnhouse  |  Expérience générale 
Évaluation :
5

From my view point concerning this location the personnel were amazing “JUST CAN IMPROVE ON PERFECTION” SEMPER FI.

Dayton Meadows 
Évaluation :
5

No improvement needed. Every employee was kind and helpful! Vehicle ran perfect.

Alexander Walters 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christi Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lora bowens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND THOMPSON 
Évaluation :
2

Reduce the Prices

Brandon Dalton 
Évaluation :
4

Dropped off my trailer after hours so I wasn't able to interact with the staff but the facility was well maintained and clean.

Christopher Owen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Romero  |  Premières impressions 
Évaluation :
4

Good friendly staff

Fred Wright 
Évaluation :
1

Was told I’d receive a refund of 24$ because I left and my uhaul was on e and they told me to bring it back on fourth tank I did and only got 7$ back.

Haylee Coleman 
Évaluation :
1

You say 2 day rental but I was charged 3 and got a $100 cleaning fee with no explanation. I swept out the truck and trailer.

William Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmet Bora Oruc 
Évaluation :
4

Van floor was very slick, made it easy to slice boxes but almost fell several times

Kristen Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke Mullins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Shannon  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Romero 
Évaluation :
1

Check the car before the person gets into it so the person that had to pay for scratches that they didn’t put on it

Pat Collins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion Davis  |  Expérience générale 
Évaluation :
2

Would not pr-rate a month's storage after I only needed for 4 days. Had to pay a full month. Will not recommend. Other facility pro-rate and that's who we will use next time.

Theresa Tolley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lea Barnhouse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn light  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER OLIVER  |  Expérience générale 
Évaluation :
1

When closing out pro rate to give back some of your money. The storage units don't stay open late enough. I was rushed unloading the truck rented and I broke my hand unloading.

CHARLES EDWARD II SISK  |  Expérience générale 
Évaluation :
5

Storage was clean and well maintained. Very satisfied with the move in

Trenton Cyrus  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene Seabolt  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gretchen Raines  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Ann  |  Expérience générale 
Évaluation :
5

Great job by the whole crew. Tristan was very helpful. It was a great experience.

Stuart Morgenstern  |  Expérience générale 
Évaluation :
4

There was a slight fuzzy gray mold issue on my sofa and one mouse had gotten in and left droppings in some things but that is all in the two years that I rented

Beth Ann King  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany stemple  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Moses  |  Online Move In 
Évaluation :
5

I really appreciated the security, the climate control and the cleanliness of the facility including the restroom.

MARGARET SOLTIS  |  Expérience générale 
Évaluation :
4

Triston is doing a good job but he could use better employees.

KIMBERLY EDWARDS  |  Expérience générale 
Évaluation :
5

I live out of state and I can't express how supportive and thoughtful the team was with the process. Both of my daughters attend school there it was an easy solution while in summer transition.

Mary Moore  |  Expérience générale 
Évaluation :
5

Everyone that we have the pleasure to deal with within the U-Haul company have gone above and beyond and made a very unexpected, stressful move bearable. Thank you to each and every employee.

Keith Woodcox  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas Bragg  |  Premières impressions 
Évaluation :
4

The fact that y'all text at a minimum of 5 times a day until i did this review was very annoying but well played. I'm only doing this review in hopes that you will stop texting me trying to get me to submit this review.

Jessica Dunlap  |  Expérience générale 
Évaluation :
4

This is likely an issue with the online site, I reserved a 10x10 (reservation showed this) but was given 2 5x10 units. This was quickly taken care of by the employee working and definitely made the experience much better. Access to the building could have been a little more clear (use the exterior keypad even during normal hours). But I likely didn't read everything.

mark johnson  |  Online Move In 
Évaluation :
5

The parking area is less than perfect but overall great experience

Starr Toth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGANJO LEDENICAN  |  Expérience générale 
Évaluation :
5

Everybody was very friendly, and I had an enjoyable moment with James, an and the first young lady I came in contact with, was very nice as well !!!!!

Jerry Rusell  |  Premières impressions 
Évaluation :
5

Great company nation wide

Tony Earl  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON DIAZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jospeh Lindberg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Brown  |  Expérience générale 
Évaluation :
5

My only negative was before i setup autopay and I was 1 day late on payment. They called my reference contact before calling me. I found that extremely aggressive for being one day late. Autopay solved that though... maybe autopay should be the default unless the customer declines that option.

Todd Fowler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EAIRASHJE JONES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starr Toth  |  Premières impressions 
Évaluation :
4

While my rental was quite seamless, I had paid extra for a dolly. Upon arriving at my destination, and opening the back door I was shocked to find NOTHING路‍♂️ good thing I wasn't going very far and my storage unit was in uhaul itself so when I did return all of my concerns we swiftly dealt with and made whole.

william hackman  |  Premières impressions 
Évaluation :
5

Aucun

Rachel Eggleton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Brown  |  Online Move In 
Évaluation :
2

Could not access my storage unit had to sit and wait 45 mins till I could get everything straightened out

Gretchen Raines  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACKIE LEE JR KINDER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER OLIVER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya Lowdermilk  |  Premières impressions 
Évaluation :
5

Clean, easy to access, plenty of carts to move your stuff, and safe.

brad cunic  |  Expérience générale 
Évaluation :
4

would rate excellent but when I paid extra for 24 hour access I could not access bc staff did not make sure it was set to allow me in so I had to spend more money for gas and time to get everything back a day later. otherwise everything was great!

ZACHARY CAMBRON  |  Premières impressions 
Évaluation :
4

Not answering the call button when elevator would mot accept code. And we requested and confirmed twice to have a first flooruu unit but upon arrival we could not get a first floor unit.

Joel Basenback  |  Premières impressions 
Évaluation :
5

Facility is very clean and well maintained. Staff is very helpful with everything! Would rent unit there again.

Betty Goad  |  Expérience générale 
Évaluation :
5

Was a great place to store our house

William Barnette  |  Expérience générale 
Évaluation :
5

Staffing very courteous and helpful. Always well lit and carts available.

Sha Arnold  |  Expérience générale 
Évaluation :
4

The unit requested was not was originally assigned. I had to go in person and get it taken care of all the while being told we may not have anything available. It did work out. There needs to be a trash can available if you do not want people to leave trash.

Susan Russell  |  Online Move In 
Évaluation :
5

They were very pleasant , friendly , knowledgeable and kind.

Deborah Strickland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Parsons-White  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena Richards  |  Premières impressions 
Évaluation :
5

I'm was very satisfied with uhaul storage.

Brenda Pack  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa White  |  Expérience générale 
Évaluation :
5

Great service !!!

Mary Moore  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cayla Scott  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy Canada  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Taylor  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

melinda davis  |  Expérience générale 
Évaluation :
4

The gentleman that checked me in was very helpful and mannerly. Easy process and easy to find. Pull carts and mattress carts were very helpful but not enough of them.

Gerald Clark  |  Premières impressions 
Évaluation :
5

Great place! No issues at all.

Matthew Browning  |  Expérience générale 
Évaluation :
3

Everytime I set up my automatic payments online it would never come out of my account and when I would go to look at it, it was saying I had never set it up and would always get charged with late fees and have to pay more then what I could've. It was a little expensive for a storage unit but got the job done.

Jasmine Kerns  |  Expérience générale 
Évaluation :
2

There were mouse droppings on my furniture in the unit.

SAVANNAH PARSONS  |  Expérience générale 
Évaluation :
4

The facility has always been clean and well-staffed. My initial unit had a ceiling leak, and they quickly switched me to another unit with no problems. The last time I rented a truck, I reserved 2 furniture dollies and an appliance Dolly a few days in advance. When I picked up the truck, they had no available dollies for me. That has been my only complaint. Everything else has been satisfactory.

Elicia Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Sullivan  |  Premières impressions 
Évaluation :
5

The only problem I had was the price was high. I didn't need one but I checked around and for the same thing prices were cheaper

Raymond Susani  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brittany sherrod  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn light  |  Premières impressions 
Évaluation :
4

More flatbeds are needed for moving.

rodney abbott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy McClanahan  |  Expérience générale 
Évaluation :
2

This is my final transaction with this company. I have used U-Haul for several truck rentals, storage, portable storage, even propane and a ton of boxes/tape since June. Within this time period, we have had several issues so I am now getting twice the size unit for cheaper down the street from a company that values me as a customer. In seven months I have seen the highest turnover rate for any company I have ever seen. Is it the desk jockeys or the management???

Mike Bowles  |  Expérience générale 
Évaluation :
5

Happy customer

Danielle Spurlock  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Warren Cummings  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER MARK SYPOLT  |  Expérience générale 
Évaluation :
4

The cost, monthly is a bit too much. Other then that, nice place.

Gail Butler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy owen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Whitt  |  Expérience générale 
Évaluation :
5

Nice clean facility and storage units. Friendly and helpful staff.

Robin Carr  |  Expérience générale 
Évaluation :
3

Getting a response from this location is impossible

Ashley Price  |  Expérience générale 
Évaluation :
5

Every body was very helpful.

Beverly Lane  |  Expérience générale 
Évaluation :
4

I have a problem with not pro-rating rentals if a person moves out before the next month. I moved out 9 days early and was told I would not be refunded the money due. This is not right by any standard business practice!!!

Joann Taylor  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cynthia maynard  |  Premières impressions 
Évaluation :
5

There was no 10x20buildings . So they actually made available 4- 10x10 building available so I could use there facility . I got them for the same price as the 10x20 storage facility. So we both were happy. Thank you so much

debbie strickland  |  Premières impressions 
Évaluation :
4

Fine experience. Disappointed that they kept my full months rent but only used 3 days of the month. Should have been able to pro rate it

Neal Dixon  |  Expérience générale 
Évaluation :
5

Everyone is so friendly and helpful

Melinda Cooper  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Thacker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cHRIS Armstrong  |  Expérience générale 
Évaluation :
4

Access hours could stand to be later in the day for people that work later.

Langley McGhee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Gillispie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith Stuck  |  Expérience générale 
Évaluation :
5

Good service , courteous employees , overall a pleasant experience …

Steven Bauer  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edward rabel  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheri Burton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE ANN VANCE  |  Premières impressions 
Évaluation :
3

I rent trucks from Uhaul often, but the only complaint I have is related to one experience with the storage facility. The elevator wasn't working properly when we were moving out. It stopped working before we got out first load out. The employee, manager on site, and the manager he called a not helpful at all. We were expected to carry heavy and bulky items down 3 flights of stairs. I rented a uhaul truck and was paying people to help move the stuff. The manager who was called by the employee didn't care that I paid for a truck and hired help and wasn't going to be able to move my stuff - I had to eat the cost. To top ot off, I am the one who fixed the elevator. I located a piece of rubber trim that was loose from the door on the inside lower part of the door. It was interfering with the sensor. Once I got the piece to stay in place, the elevator worked fine. After the lack of concern from the manager, I should've billed Uhaul for a service call.

sandy cunningham  |  Expérience générale 
Évaluation :
5

Very friendly people. Definitely recommend!

nathaniel manno  |  Premières impressions 
Évaluation :
1

I rented unit 1172 on the morning of 6/29 but didn't move anything into it. I realized it was too small and reserved unit 1207. I called that day and could not get through to anyone. I called back the next day and they told me they would refund the charge for the smaller unit since i hadn't moved anything in and was moving to a bigger unit. I was still charged for the smaller unit.

Ashley Price  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura Moon  |  Expérience générale 
Évaluation :
5

Very safe, clean, secure facility----and the staff was very friendly and helpful!

tonya beard  |  Expérience générale 
Évaluation :
3

The two complaints I have is that first of all there are not enough flat carts. There are two. There are four mattress carts. The biggest complaint I have is that this is the first storage unit I have used that you are not pro rated your money back for time not used. We vacated our unit on the 6th but we were paid through the 19th. I don't that is fair. They basically got a half month of free money. Not just storage units but most businesses pro rate your money back.

jennifer mosteller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Price  |  Online Move In 
Évaluation :
5

It was a very easy process of going online to rent, pay, and receive information on how to move in. I'm still a little confused on how to get the big sliding door to open when I come in the evening, but I will eventually figure that one out.

Jason Cheek  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON RIDINGS  |  Expérience générale 
Évaluation :
5

Access hours are Good but 7PM gets here pretty quick. My problem, not yours. One suggestion I might make is if you somehow offered a helper service that I could use to move stuff once I get it to your facility I'm sure I would have used it. Perhaps You could have prescreened people locally that might like to make a few bucks and they might even turn into employees.

jim wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Yoak  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Langley McGhee  |  Premières impressions 
Évaluation :
5

The guys that work here are super friendly and very helpful!

Larrinita Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA FOSTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Whitt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tonya beard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Francis  |  Expérience générale 
Évaluation :
5

Great staff very polite

Martin Badilishamwalimu  |  Expérience générale 
Évaluation :
4

Some staff members were very helpful! (: I love the 24 hr access option

Brittany Graham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlie Ramsey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Chaney  |  Expérience générale 
Évaluation :
5

Loved it was very clean and great staff

lynn atkinson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Treadway  |  Premières impressions 
Évaluation :
5

So much better than other storage units in cleanliness, security, access and ease of loading and unloading.

KEITH ALAN SETTLE  |  Expérience générale 
Évaluation :
4

Everyone was helpful and very nice.

Teresa Smith  |  Expérience générale 
Évaluation :
5

Very friendly

Talha Imam  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY LYNN PILE  |  Expérience générale 
Évaluation :
5

There was a spot in the unit that looked like tar.

Teresa Smith  |  Premières impressions 
Évaluation :
5

Super facility

Neal Dixon  |  Premières impressions 
Évaluation :
3

No mention of a fee to access your storage unit. 10 bucks a day???? I tried to access it after 10 pm. Too crazy to have to pay to get to your stuff. I would recommend uhaul but not the storage. Prices went up and no notification on it.

Connie McClure  |  Expérience générale 
Évaluation :
5

Our vacating the unit had nothing to do with the facility. We simply no longer needed the extra storage. Overall staff and facilities were fantastic.

Derek Settle  |  Expérience générale 
Évaluation :
3

Not satisfied with my bill

Lovarsha Knox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA STARKEY  |  Expérience générale 
Évaluation :
4

Vehicle needed maintenance work, the right turn signal didn’t work and the brake and steering system needed fluid or some other maintenance done on it.

Quincy Javins  |  Premières impressions 
Évaluation :
5

The only problem we had was with our account on your website. When I would log in to the UHaul website it would say I had no storage unit. We went to the UHaul office and the clerk went into his computer and said it was fixed but we still could not see our rental storage unit when we logged into the website online. So, I will have to give a very poor on the user-friendliness of your website when an account is created BUT an Excellent to the St. Albans Storage facility and its ease of use!

William Priddy  |  Expérience générale 
Évaluation :
1

This storage unit was in a law suit. From where uhaul cut the lock off of my unit and proceeded to let someone who was only an alternate contact. And had no access to my unit. I tried to get my stuff before this bill got so high. But was told by Austin Dorsey. That it was in a law suit and I could not get it. He lied to police over and over again. Stuff went missing and then some returned. But the funny thing is. I live in Colorado. So you tell me how that could have happened. This was my life and personal items. That u haul allowed this to happen. I have police reports and pictures from the incident.. And the sad thing about it . Austin Dorsey covered the crime up. And I have spent so much money renting from u haul. I would never recommend u haul to anyone. I will be posting my comments on u haul website. And I think this should be checked into again. I think everyone needs to know how I was treated. And if you look at my bills that I paid every month until this robbery happened. Which was July. Not HAPPY.

Kim Salisbury  |  Expérience générale 
Évaluation :
5

Amazing place and great staff

Brian Baisden  |  Premières impressions 
Évaluation :
5

Tyler Lemaster was awesome and extremely helpful. I first spoke with Tyler over the phone. I called to inquire about the climate control units available. He was very informative and knowledgeable. I went to the store about two hours later and he assisted me in store as well. He made the process easy and effortless. He also explained everything well and into detail, he pretty much answered all my questions before I had to ask. He was kind and provided an awesome guest experience. Upon leaving I felt cared for as a guest, and felt pleased and comfortable utilizing the facility. Would recommend this location and Tyler to family and friends. Thanks for the awesome guest experience as well as putting my mind at ease as far as leaving my possessions in this facility. Tyler deserves a raise. Thanks again Tyler for being awesome over the phone and even more so in person. I truly appreciated your assistance.

JERMIKA HARRIS  |  Premières impressions 
Évaluation :
5

I had gone into facility on November 13, rented a 10x15. And reserved a truck for the 27th. The gentleman that waited on me was excellent. I did not start moving my belongings in until November 26th. My access card would not work. Going to front office they could not find my info plus the unit i had signed up for on the 13th had now been rented to someone else. There were no other 10x15 units available. Here i have people from out of state & a trailer full. The gentleman helped me get into a a 10' & 10 & 5x10 nxt to each other. So the day was saved. He also helped me change my truck reservation from 27 to 26. I believe Patrick was his name. Very helpful. He is a pleasant person to help me that day.

linda summerlin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC DAVIS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madison Wheatley  |  Online Move In 
Évaluation :
5

I felt safe when taking items at all hours. Just had 1 experience of a homeless person camped out near entryway but I reported it. Very good place

William Priddy  |  Premières impressions 
Évaluation :
1

Had a very poor experience Had rented a truck (pick up was 11/13) and storage (starting 11/13) During Friday 11/12, I received an email stating that they did not have they truck size I had ordered and that the truck that could be provided had to be picked up 30mi away from where I had reserved it Cancelled my truck, and called the storage location just to be sure everything was ok. Was told that my 10x10 was there and that everything was perfect 11/14 went to the storage location and was told that 10x10 storages didn't exist there!!!!!! Because they had an issue with materials for the construction of the storage location. Again, I had called 2 days previous and was told everything was in order

Felipe Moens de Hase  |  Premières impressions 
Évaluation :
5

These guys really helped us out when we're in a bind!

Philip Jarrett  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor Philpott  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stella Forest  |  Premières impressions 
Évaluation :
1

I terminated my lease to my room 2 years ago and I'm still getting harassing emails and you guys sold my stuff. Unprofessional

Joseph Crowder  |  Expérience générale 
Évaluation :
5

This a relatively new facility that is in excellent condition, is well maintained and equipped with a large freight elevator. I used two 10x15 units for roughly 18 months to store furniture and other belongings. While not cheap, using the facility was a good choice. All things considered, I doubt one can find a better facility in the Charleston area.

Robert Hogan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie phares  |  Premières impressions 
Évaluation :
5

Very nice n helpful.

FRANKLIN HOLMES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Priddy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES JOHNSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami Shue  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful each time we encountered them. The storage unit. along with other helpful items, was excellent (variety of carts. Restroom) were excellent and in great condition. I was impressed with how easy the building access system and elevator were to use. It could not have been a better experience. I would not hesitate to use this facility again or recommend it to friends.

Susan Danford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Philpott  |  Premières impressions 
Évaluation :
1

I rented the unit only because it was free with a truck. I was called the following week about the unit and told them to cancel it. Only to be called about it 4 more time and I'm still receiving calls and texts about the unit wanting payment. Your customer service is poor and unorganized. I wouldn't use you or recommend you again.

matthew toothman  |  Expérience générale 
Évaluation :
5

The facility was super clean and the staff were very accommodating and helpful. I wasn't sure about having a storage unit on an upper level floor, but the way they have it set up is really nice. The only thing I wish they could change is to have more than one vehicle in the "bay" area so that more people can have closer access at a time.

Doshia Petry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Ellis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Sapp  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth Ann King  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Young  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela Smith  |  Expérience générale 
Évaluation :
5

My appointment said the lock was included but they had me pay for one ? Can I get a refund for the lock please.

Isaiah Feaster  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Borneisen  |  Expérience générale 
Évaluation :
4

The reason I said I would not recommend this business is two reasons. Patrick was very nice. I also had an encounter with another worker. I asked him would it be trouble for me to rent a UHAUL truck on a different day and still get the first month free. He responded with "ya kinda" so I asked Patrick and he told me to get in touch with him and he would help me when I'm ready to rent a truck. My issue is the I have to be out of my other storage unit on the 9th and my apartment on the 30th. He was very understanding. The facility itself was very clean and security measures were impressive. The other thing that bothered me some is that the price of the unit said $129. Then when I went to pay it was $139 PLUS tax. I don't know why it was $139, it was not explained, instead of the $129, and I have never seen tax on a storage unit. It is short term so I just went with it and Patrick was actually really nice and helpful, the other was just kinda ok.

jennifer mosteller  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Misty Patterson  |  Premières impressions 
Évaluation :
2

I ordered a dolly and furniture dollies with my truck. Reserved it all a week early so I would have them. I get there to get the truck and they have zero dollies or furniture dollies. This caused me to have to spend 200$ to get some because your incompetence doesn't respect the reservations of your customers. Unacceptable.

matthew toothman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A Larkin  |  Premières impressions 
Évaluation :
4

Tyler helped me check in and was very informative and professional. However the double sliding doors were not open during business hours on Sunday and were locked again during business hours when we returned. We had to off load thru the single door that sticks and jams so it took twice as long for today's process.

Jane Ireland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elyse Peal  |  Expérience générale 
Évaluation :
3

Move in did not go as it said it would; it took much longer than expected and there was no lock provided in the unit as it had said.

Leandra Grady  |  Online Move In 
Évaluation :
1

The overall experience I had with U-Haul on my last truck and storage rental, has essentially made it that I likely won't be doing anymore business with U-Haul, especially since I was charged for an unsafe truck, well I'm sorry they discounted me $14, for a truck with ZERO RIGHT SIDE VISION, and I only used 1 week of storage and they billed me $140, not to mention I used to store for just $90 for same unit, and they refused to honor that price. When I stored for over 2 years in Johnson City, TN. I even brought in pictures, showing. The rate at my previous U-Haul facility. They still refused. So thanks to this facility U-Haul will no longer be receiving any of my business and over the years I have spent over 6k with U-Haul, and U-Haul will no longer receive a penny I'll just spend the extra money with Penske or most likely Budget, since budget is about the same cost as you guys. But I am HIGHLY disappointed with U-Haul and my entire experience. Not to mention I showed up to pick up a truck that was supposed to be ready at 6am, it wasn't I then spent 45 mins with a 5 year old with me to get the truck, because he was looking forward to riding in the truck in his car seat. Well that did not happen, I spent nearly 2 1/2 hours till almost 8;30am trying to get the truck, only to finally figure out there was NO TRUCK FOR ME, the keys wasn't even available for me. And I wasn't able to get a truck till 9:30/9:45, AND THEN THE TRUCK has ZERO RIGHT SIDE VISION, which I found out AT NIGHT, yay, and they refused to get it fixed, I mean they gave me $14 off my rental for a DEFECTIVE TRUCK. DON'T USE U-HAUL AND ESPECIALLY DON'T USE THIS LOCATION, THEY ARE THE WORST PEOPLE I HAVE EVER DEALT WITH INSIDE OF UHAUL.

JaunPierre van der Merwe  |  Expérience générale 
Évaluation :
5

Excellent staff

BRITTANY LOWE  |  Premières impressions 
Évaluation :
3

This is not my first time renting a storage unit, so I know to bring a broom with me - and I'm thankful I did...due to the amount of dirt and bugs in it. That wasn't TOO big of a deal for me...but I definitely will lay something down when putting boxes, large mirrors/decor, etc. on the floor. Granted, I don't expect it to be a sanitized haven by any means, and I appreciated the sticky mouse pad, but I'm terrified of mice and I hope I can call the desk for removal if I were to ever find one because I'll have a panic attack. The only reason I rated this as an average experience is because someone who worked there (thank God it wasn't after hours or I'd be screwed), had to come and jerk the door open after swiping my card. I tried at least 20 times after having to sign in/out, then going to the other key login to open the door. Also, I received a free lock with 10x10 unit and was told it'd be in my unit when I arrived - but it was not... (again, thank God it wasn't after hours). Overall, my space is in a great location and it was overall clean...just maybe needed a quick sweep for new customers.

Courtney Stanley  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Williams  |  Expérience générale 
Évaluation :
5

Patrick and his team went above and beyond so many times is was hard to keep track of. They assisted me with my u-boxes, storages and truck rentals with grace all while being an extremely busy location. I highly recommend driving from anywhere in the Charleston area to deal exclusively with Patrick and team he is building at this location.

Nikia McGhee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Ellis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Cote  |  Expérience générale 
Évaluation :
5

Windshield was dirty nasty it had some kind of pop or something on the inside but everything was great and I guy was very helpful and nice

Sarah Boggs  |  Premières impressions 
Évaluation :
5

Great staff, service and facility!

Ronald Garton  |  Expérience générale 
Évaluation :
5

Derick was courteous, knowledgeable and helpful

Charles Stevens  |  Premières impressions 
Évaluation :
4

The accommodations were excellent.

Lora Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC DAVIS  |  Premières impressions 
Évaluation :
3

I would have rated you above average, but I had trouble getting my account straightened out. I was locked out of my unit even after my account was updated. I paid my bill on line and it took a week to get it credited to my account

Patricia McDaniel  |  Expérience générale 
Évaluation :
1

This was the worst experience I have ever gone through with any company. $75+ for a glorified closet space. Poor customer service, no follow up, no attempt to help resolve the problems we were faced with, no contact person to deal with problems after hours, endless HOURS wasted sitting on hold trying to resolve issues, not to mention the HORRIBLE MUSIC you are forced to listen to while sitting on hold. No lock provided like stated. The WORST EXPERIENCE OF MY LIFE!!!!

Dawn McVay  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel gore  |  Premières impressions 
Évaluation :
1

They tried to lock me out of my storage unit even though I was not late on payment or anything. Patrick Holley needs to take some customer service classes because his customer service sucks!! He talks about old employees and drags their name through the dirt which is completely unacceptable! Every time I was in there no one was wearing a mask and I even over heard Patrick telling another employee how he was in contact with someone with COVID. This is completely unacceptable and appalling. Get better employees who know what they're doing and won't talk bad about employees!

Lisa Dorsey  |  Expérience générale 
Évaluation :
3

There was suppose to be a free lock with my unit that i never received so i had to go out and buy a lock on short notice now they are calling me telling me i need a different type of lock and i have tried to call them to get it sorted out and get my free lock but i can never get an answer

Gage Halstead  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn Ceney  |  Expérience générale 
Évaluation :
5

Nice clean and secure storage.

ROBERT STATON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody Kerns  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Casdorph  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Drew Copenhaver  |  Expérience générale 
Évaluation :
5

Great Staff at St Albans WV uhaul!! Very helpful polite and left nothing unanswered! The property and business was incredibly clean! Great job uhaul!!

Lisa Shamblen  |  Premières impressions 
Évaluation :
5

My experience with Uhaul storage was excellent all around. The only problem I ever had was getting through when calling. Wait time was always long, and sometimes never transferred. But as for the office and storage facilities - second to none! Très professionnel et serviable! Highly recommend! Thank you!

Chris kilburt  |  Expérience générale 
Évaluation :
5

If you call Uhaul of saint Albans there is no option to speak to someone!!!!!! There needs to be an option to speak to someone!!!!!!

Russell Parker  |  Expérience générale 
Évaluation :
5

Merci.

Chris kilburt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Parsons  |  Premières impressions 
Évaluation :
5

Rented a unit for 4 years and had no problem but when I rented the uhaul I was very upset at the way they handled it!

jessica thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Lynn Hamilett  |  Expérience générale 
Évaluation :
5

The guys working the evening shift on 02/10/2021 were fantastic and went above and beyond to help me out.

GABRIELLE MOORE  |  Premières impressions 
Évaluation :
5

Great staff and speedy service. Thanks!! Wound recommend!!

Richard Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Keith Curry  |  Expérience générale 
Évaluation :
5

I liked my storage unit being inside and it was easy to access after hours when necessary.

George Ferrell  |  Expérience générale 
Évaluation :
5

They were a pleasure to deal with...very helpful and very courteous.

MARK EDWARD MADDOX  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanette maynard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Sponaugle  |  Premières impressions 
Évaluation :
4

Everything went smooth or the move in.

Michael Ludle  |  Premières impressions 
Évaluation :
5

The check in process was as pleasant and easy as could possibly be. A great experience

Eric Seckman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda Pauley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Susani  |  Premières impressions 
Évaluation :
5

Austin letting us get our things out of our U-HAUL was the first break we had all summer. He was a blessing and can't thank him enough. Only complaint I have is that when signing up a new customer for storage rental the times and upgrades should be gone over and just the whole how to should be explained more thoroughly. Just my opinion tho. The day we moved out of the rental they were very busy and another employee took the time to help my husband and I lift a few heavy items and was very helpful. Thank you to all the St.Albans staff !

Christopher Roberts  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vickie webb  |  Premières impressions 
Évaluation :
5

Very helpful staff

Melissa Ann Hunter  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Mitchell  |  Expérience générale 
Évaluation :
5

Austin Dorsey was very professional, quick and a huge asset To Uhaul. I hope I get to work with Austin anytime I need anything from uhaul.

Robert Judson Rucker  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyler starcher  |  Expérience générale 
Évaluation :
5

I can't say how great full I am for Austin and the rest of the St. Albans store. There compassion and understanding has had a tremendous impact for my family. I highly recommend this store and company.

Christopher Roberts  |  Premières impressions 
Évaluation :
2

The rental center was understaffed. I tried to contact the center by phone before moving from out of state but could never get through the automated phone system. There is only room to off load one truck at a time. There were several waiting to to off load a truck. While the center is new and very clean it is inefficient. Reservations or appointments to open new rental of storage lockers could alleviate this problem.

Brian Buell  |  Premières impressions 
Évaluation :
5

Austin and his staff do an amazing job. They were all very helpful, and the units and bathrooms were very clean and well maintained. Austin went the extra mile to make sure I was accomodated, and that I understood every part of my contract and bill. I recommend this U-Haul location to anyone, it is the best one I have ever seen (and I've been to a lot of U-Haul locations over the years.) Thanks again, Austin and team.

Milos Nikodijevic  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Luster  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Kimbro  |  Premières impressions 
Évaluation :
5

Thank you for the excellent storage rental experience today, and I'll expect to continue renting for a year or so. Of all the U-Haul facilities in several states I've had the pleasure to rent trucks & storage from, yours ranks stellar - highest on the list for available space and cleanliness, and consistently good service from Uhaul - my choice in moving and now also in storage. Could you please do me the favor of changing my address: from 649 Scary Creek Rd, which is my landlady's address, to 764 Scary Creek or PO Box 123, Hamlin, WV 25523 - which is my address. Thanks & stay safe during the global pandemic. Nicolette DuBois Unit 3058

Nicolette DuBois  |  Premières impressions 
Évaluation :
5

Everything was great the facility was clean and well lit . The staff were all very nice and helpful. The only setback I encountered was that I was told I could gain access after hours yo my things and when I went after hours I was denied access. The alarm message kept saying the area is closed. Other than that it was fine. Merci

Cheryl Robinson  |  Expérience générale 
Évaluation :
1

Austin Dorsey should be fired. He charged my card without telling me back in 02/03/20 which I was reimbursed for by the owner - still have the email about the incident. Then, when coming to the facility to pick up my uhual to move into my apartment on 07/01/20, Austin Dorsey put me on the red flag/file list; so, I couldn't rent a uhual at first. When the other manager who goes by Red was on the phone with the representative to figure out why it stated "unknown" to rent to me in the computer, Dorsey walked into the facility with another crew member and yelled "Oh lord! not her again!" Cameras can confirm this on 07/01/2020 at 12:30 PM. I kept my cool and didn't say anything back. Dorsey walked to Red's computer monitor instantly, and Red said "can I clear this" to Dorsey, and he stated "I don't care". As i got my keys and was walking to the truck, he told another crew member, "I will just flag her again". This is unacceptable, unprofessional, and an abusive of power. Additionally, uhual needs to investigate when individuals are placed on the do not rent list. That is just completely unacceptable.

kayla prince  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnayna Dennise Erwing  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Petry  |  Premières impressions 
Évaluation :
5

The place way clean. I had easy access.

Christie Lee Frye  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany sherrod  |  Expérience générale 
Évaluation :
5

Great large clean and comfortable indoor facility. Security is top notch.

George Miller  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Victor Workman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Williams  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tosha Long  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda Kramer  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Delafuentes  |  Premières impressions 
Évaluation :
5

Martha Dixon and Austin were very friendly and helpful with the process of renting a uhaul truck and the storage unit.

Elyse Peal  |  Premières impressions 
Évaluation :
5

Very easy process, friendly staff, super clean units

Elizabeth Riggleman  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Mynes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sakena Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Lynn Hamilett  |  Premières impressions 
Évaluation :
5

Super nice facility, nice employees. Showed us right to our unit and explained the process. Would recommend for your storage needs

corrie whittington  |  Premières impressions 
Évaluation :
5

Great storage units and clean.

samantha Tipton  |  Expérience générale 
Évaluation :
5

Best storage I ever used! Unbelievably clean, well-lit. I will never use anything other than U-Haul storage for needs in the future.?

TRACY KORFF  |  Expérience générale 
Évaluation :
4

Facility was very clean

BRANDON KOON  |  Premières impressions 
Évaluation :
2

Online reservations were ignored when I moved in. Signed up for auto-pay, but was charged late fee because the U-Haul employee who set it up (quoting the manager) "Didn't know what she was doing."

Bryan McWhorter  |  Expérience générale 
Évaluation :
4

Facilities and staff were great! I would definitely get a storage unit here again!

Bobby Murray  |  Expérience générale 
Évaluation :
5

Great experience! Patrick was very knowledgeable and helpful. He had our car unloaded in no time and had us set up with the perfect storage unit for all of our belongings.

Carl Nipps  |  Premières impressions 
Évaluation :
4

The office was closed when my movers and I arrived on 13/15/19 7pm. When making my storage unit reservation, the rep. said they were open until 10pm. I lost my free movers and had to pay movers 12/16

Tamara Swinson  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. Plus, this location is very clean.

ROBERT PLUME  |  Premières impressions 
Évaluation :
5

Straightforward and stress free

John Carvill  |  Premières impressions 
Évaluation :
5

Outstanding place!

Jeffery Addison  |  Expérience générale 
Évaluation :
5

great service

Martha Bostic  |  Expérience générale 
Évaluation :
5

Great facility, great staff, and a wonderful experience!

Josie Hanna  |  Expérience générale 
Évaluation :
5

The best facility I have ever seen.

john finchum  |  Expérience générale 
Évaluation :
5

No problem with anything very nice people working there! !

John Davis  |  Expérience générale 
Évaluation :
5

Extremely knowledgeable & helpful.

karen king  |  Premières impressions 
Évaluation :
5

Seemed very knowledgeable and very professional.

Kim Ervin  |  Premières impressions 
Évaluation :
5

The storage was very nice and clean. Dry. The staff were polite and friendly . The wait didn't take long.

Kathleen Jenkins  |  Premières impressions 
Évaluation :
5

Excellent service!

Jeffery Addison  |  Premières impressions 
Évaluation :
4

Friendly staff. Helpful and took care of our needs.

phillip heim  |  Premières impressions 
Évaluation :
2

I returned the equipment and got reserved my storage unit @ 6 pm. I was locked out of the building for 45 mins without help after they reset the alarm. That lead to me paying moving help extra hour.

Ahmad Ramy Elashery  |  Premières impressions 
Évaluation :
5

Excellent customer service. He walked me through the security steps to get to my floor/storage unit. Very helpful.

Anthony Kasey  |  Premières impressions 
Évaluation :
5

Would highly recommend this facility.

Earl White  |  Expérience générale 
Évaluation :
5

The Representative that assisted me was very knowledgeable and courteous. He made my experience quick and easy.

Andrea Lee  |  Premières impressions 
Évaluation :
5

Just moved here from California. The gentleman at this facility are top-notch, highest-caliber professionals I've ever encountered. Their facility is immaculate, & easy to load/off load, God Bless.

Earl White  |  Premières impressions 
Évaluation :
5

The facility was super nice the staff was friendly! I would recommend the St Albans Uhaul to anyone. Merci!

Roberta Mangus  |  Expérience générale 
Évaluation :
5

Great new and clean facility.

Aniel Preetam  |  Expérience générale 
Évaluation :
5

great service very clean storage unit

Roberta Mangus  |  Premières impressions 
Évaluation :
5

Very polite, professional and friendly. Satisfied customer

cherie taylor  |  Premières impressions 
Évaluation :
5

Very friendly service, very very helpful. I would recommend using this location

everett miller  |  Premières impressions 
Évaluation :
5

The staff there is amazing I was thoroughly impressed with this team

Sonya Asbury  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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