The drop off of my 6' x 12' trailer was a little more complicated than I expected. There wasn't a lot of room left in the customer lot so I had to leave it in the self storage area. Otherwise customer service was exceptional. I will be using this location more regularly because of the exceptional services.
luke bielloCustomer Reviews for U-Haul Moving & Storage of Swansea
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff was polite and time was impeccable on getting rental. Keep up the good work.
Donald HoltThe individuals I dealt with were friendly and personable. The process was easy!
Carol ViveirosNothing, everything was perfect
Mike MedoCustomer service representative was attentive, knowledgeable and friendly. Quick service!
glenn shepardsonOriginally reserved at another location, but the 15 foot truck was unavailable (keys in a lock box, but unable to open). Redirected to site on GAR Highway and they were helpful in setting up for a 15 foot truck. Got me to underway quickly.
Jim FrantzNo improvement needed. There were 2 gentlemen there when I walked in and they were very courteous and assisted me with all my needs. I appreciate their help. Merci.
Rui DeoliveiraThe guys at the service desk were great! Polite and efficient customer service!
Linda BotelhoExcellent check in and check out. Both employees that I met were conscientious, pleasant, and professional.
Nicholas BernierStorage was just as good as I expected, clean and never got wet during the storms.
Anthony A Bacenet | Expérience généraleVery pleased with the handling of my rental. The service and help attaching the trailer and tips for a safe trip.
David PachecoFantastic service!
DAVID COMENITZThe whole process was quick and easy!
Kelly Ann MedinaDon't charge me for gas when I filled it more than what I left it with a a gas station a mile away. What a scam.
Maegan O'SullivanThe fellow who helped with drop off was efficient and friendly.
John GarofanoIt was a pleasure doing business with them.
vanessa comeau | Premières impressionsCraig and crew great as always
Ray PeixotoEmployee was extremely helpful...backed me up to trailer and connected it for me and made sure all the lights worked...overall a very enjoyable experience and would definitely use this uhaul store again in the future...
bryan normandinVery nice management great people
Richard MartinsI really appreciate the amazing customer service!
toddye Anderson | Premières impressionsComments for you Uhaul---the truck I wanted was in a fender bender, and I was not notified until 2 hours before my rental, I could have used a facility closer to me if I was not able to get the pick up truck....I was left without an option and had to pay for extra miles....didn't think that was very fair...
Janseen MonizAll good!!!
Marie GiardDrop off entrance was a bit tight and full to pull in due to large u-hual trucks parked on premises.
thomas nyhuisAbsolutely perfect!
Rafael cardenasI have to say staff at this uhaul are very nice and personable. It's clean well kept and maintained staff are always eager to help with any questions or issues that may arise.
Jermaine Mcginn | Expérience généraleThe truck was clean and ready for us at rental time. Rental pick-up and drop-off was easy. Couldn't have asked for a smoother experience!
Amanda AfonsoTruck had transmission problems
Douglas DopartThank you for providing a fine storage solution during my remodel . v/r MW Rutkowski
michael rutkowski | Expérience généraleExcellent service onsite. Jason was very helpful, quick and friendly when we moved in. The only difficulty I had was with their call center. Very very long waits and it seems not possible to actually reach someone at the storage location office.
Ann Sanford-karp | Expérience généraleEveryone was very helpful. Very smooth operation.
David UngerSimple, easy and no hassle. Perfect job!
David Williams | Expérience généraleTrailer is every Old
Pedro SilvaPickup and drop off were handled promptly and professionally. Vehicle was clean and performed well.
david cabralTy have a very enjoyable experience
DOUGLAS RIOUXHad just what I needed at a great price.
darrin smithI have another uhaul storage unit in another location and combined everything all in one unit ...I do recommend your storage facility to people and I do appreciate the cleanliness and secure access to my belongings thank you Uhaul at 600 grand army hwy Swansea ma
graciana silva | Expérience généraleGot the job done with no bullshit. Great job guys.
Damien SantosSorry trailer was great but had many rust particles left over from previous rental, other than that great rental.
Ozzie CaldeiraFantastic team work if employees on both pick up and drop off - really helpful and friendly staff Thanks for making it a great experience
mark canhaGPS DIRECTIONS TO SEARS LANE NO ACCESS
John CadyMake sure rental is clean. Our rental was full of animal hair and smelled like urine. It clearly was detailed.
Geogre santosEvery six months you raise the prices!! When I went to cancel the rental there was no worker on the property. Door was open, no one was there. When he finally showed up he was rude. The prior employees/manager were wonderful
MARIA Holmes | Expérience généraleGate always broke , water came and ruined some of my stuff
Mike Fletcher | Expérience généraleRented several times at Swansea location without any issues.
damian mellofine
Craig BirdWe opted out of our agreement five months early and we asked them to clean out the items that was left in the storage they did that without charge they’re very helpful and give us a refund on the rest of our year would recommend them to everyone they were very nice and very helpful
Arthur Arruda | Expérience généraleBusiness was closed but the lot attendant was friendly.
Robert ValleyGreat service!! Always friendly and goes the extra mile !
Sharon NahasUpon arriving for our 630 rental, the door was locked at 640. I had called earlier in the day to state we may run a couple minutes behind due to myself being at work later. I was told the location closed at 7 so it was no issue. My husband arrived at 640 and a man approached the door stating we no longer had a reservation because we were late. I explained that I had called and the man stated he had "places to be" and could not let us in. I told him the location closes at 7 and we should be accommodated. He then proceeded to ask me what I do for a living and that I do not understand that he has other priorities. Will not be renting from this location going forward. This kind of put us off from wanting to use UHaul again in the future
Hannah MavelSomeone came out immediately when I drove up, greeted me, asked if everything went well, and printed a receipt. A very good customer experience!
David CozzensUnit was smaller than anticipated and not easily accessible
julie ramos-gagliardi | Online Move InVery easy process.
James LawtonNothing everything was perfect. I was in and out and on the road in no time.
Adam WellsExcellent help and workers very courteous
Daniel AndradeThe staff was great in insuring we got the right size truck for the job. They did all they could to make the experience successful.
Frank PicciottiThe staff and owner have excellent customer service, very accommodating and the location was very convenient right off of 195. Thank you, Bill
William Scrabak | Expérience généraleStaff was very friendly
marcelina woodley | Premières impressionsWould be excellent , had to take some points away for the mold issues, other than that , your staff and set up is the best around
brandon rose | Expérience généraleJason was very helpful and friendly.
Ann Sanford-karp | Premières impressionsFacility was clean and easy accessible. Only issue is locks on overhead doors are hard to open or close with arthritic hands.
Joseph Brum | Expérience généraleThe condition of both units I rent is terrible, especially for the price. For the most recent unit there is a large gap in the siding that exposes the unit to the elements. The door is bent and difficult to operate and lock. The other unit I rent is also falling apart and it smells like rodent.
Karen Brooks | Online Move InEasy fast and convenient
Adam Miranda | Online Move InThey were able to accommodate the needs of my storage for auto. Very quick sign up and payment process.
Lee Slater | Premières impressionsVery decent accommodations. Pleasure doing business.
andrew brisbon | Expérience généraleTo slow. One employee several customers
AUNDRA GILLYOURD | Premières impressionsI spent $72 in buckets of DryAir over the 5 months. It's an outdoor facility, so "clean" is relevant to the circumstances. Also depends on how long you plan to stay. Mine went longer than expected. For $20 more, moved to a climate controlled facility for the long term.
janis quick | Expérience généraleThe team was amazing and friendly. The general manager Craig Bird was fabulous and very helpful. Great all around.
Ron Smith | Expérience généraleDetailed and efficient transaction. Thanks!
Malcolm McFarland | Premières impressionsGreat service, very honest warning about storage during the summer months.
David Cozzens | Premières impressionsStaff were very helpful and pleasant.
JOSEPH CHRETIEN | Expérience généraleVery friendly and professional personnel
Joseph Chretien | Expérience généraleThe unit I chose with the 1 (800) was too small and I had no idea it was only 2 floors which meant we'd be moving thing by climbing a flight of stairs. Every storage unit I've used always had more than just 2 floors so not knowing til I showed up was kind of disappointing but the men were very sweet and understanding and very accommodating. Merci
NOELLE CROSBY | Expérience généraleThis was like luxury compare to the one in Fall River I’m still waiting for a call back can’t wait to get my stuff out of the other one .Swansea is so convienient and they were so organized thank you after the day I had it sure made me have some relief of some of my stresses
Lori A Gildea | Premières impressionsSecure unit, friendly and helpful staff, great location, couldn't ask for a better storage facility!
dennis lima | Expérience généraleVery good
Maria Valverde | Premières impressionsJAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.
denise mello | Premières impressionsThis facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again
Kimberly O'Donoghue | Expérience généraleUn service à la clientèle de qualité. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!
JASON ALLISON | Expérience généraleI had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn't a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!
Jonas Dalton | Expérience généraleawsome staff , nice unit , nice experience, thank you
RICHARD CARLSON | Expérience généraleTelephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.
Pierre Burgers | Expérience généraleWill use again if needed
Michael Medeiros | Expérience généraleI have been very pleased with u-haul in Swansea On a.couple of occasions I needed information and advice re moving and the willingness a d courteous manners of all the workers there made me they were very interested in helping I'm.anh way they could This also includes Joe who recently retired Thank you.... Susan
Susan Dumais | Expérience généraleExcellent experience. Staff is great, everything superb well lit, clean, well maintained, bathroom exemplary. ---except for that entrance card reader. The thing is unreliable. It sometimes takes scores of swipes to get in. I see other people struggling with it too. Really should be replaced/repaired or upgraded.
Willard Kalif | Expérience généraleVery helpful, and kind
julie witsen | Premières impressionsThese guys are always helpful and pleasant will use again for future needs 5 stars
Todd Desjardins | Expérience généraleUhaul has always been my go to place when I'm in need of a storage place.
RICHARD A BRODEUR | Expérience généralecost of space was expensive for that small size. did not like the increase of rate for my storage. did not like that I could not access my unit after 10pm, unless I paid more. seems like I was being nickeled and dimed for what I deem as basic access and customer service features for my rental space, for an already overcharged amount of space. staff was always pleasant and professional.
pierre salomon | Expérience généraleGreat facility and people. Rented for almost 2 years.
Robert Mcelroy | Expérience généraleso far my first day was good Jay who showed me to my unit was very helpful and kind this was my first time ever renting a unit and I had a lot of questions that he answered very patiently
Kimberly O'Donoghue | Premières impressionsA fast and efficient process, also reserved a truck, was excellent experience overall.
Linda Modiste | Online Move InThe staff at U-Haul was Friendly and helpful Thank you
ROBERT MAHER | Expérience généraleWhen I arrived at the facility I had gone into the office with a quick question and I saw the Uhaul employee having a disagreement with a customer. The customer was extremely rude and refused to have an understanding conversation. I just wanted to state that this employee kept calm the entire time. He was polite and rational the whole time, even when the customer was getting pretty loud with him. I was very impressed with how he handled the situation and I'm glad I witnessed it so that I could give this feedback. I did not get the employees name but he was fantastic and deserves the highest praise.
Taiylor Medina | Online Move InVery convenient location. Friendly and helpful staff. Merci.
Greg Sethares | Expérience généraleThe staff is really friendly and helpful.
rosa porto | Expérience généraleNo street level climate control
JUDITH K DAVIS | Expérience généraleVery good
Matthew Curley | Online Move InIt was ridiculously easy. Too easy in fact. Make it a challenge! Just kidding. I would like to say the person at the front desk was very helpful at the Uhaul I went to. He even walked with me to show me my storage unit and gave me the lay of the land. Made everything clear on where I should bring my car around too without me having to ask. Felt like he put himself in my shoes and knew what questions I would have before I could ask them. I liked that a lot. Definitely will be my place to store stuff in the future. I just regret not remembering his name. Merci encore!
Tenjing Sherpalama | Online Move InI had a customer representative that was fairly grumpy and I felt more like an inconvenience rather than a customer. He did help overall but it was met with initial resistance. I wanted to drop off my UHaul at the Swansea location instead of the Twiggs location after I had just emptied my truck into my storage container and he told me I should adhere to my original reservation. I called Twiggs in Warren, RI and she was lovely and said it shouldn't be a problem to drop off my Uhaul at that Uhaul location. She initiated the change in reservation that allowed me to drop off my Uhaul. She was very helpful! He did overall help and take a truck but I felt as though I was inconveniencing him. He also wore his mask around his neck the whole time.
Bella Curry | Premières impressionsThis is my first time renting a storage unit. The process was so quick and easy, and the staff is amazing! Office is extremely clean as is the outside property and the unit itself. Fortement recommandé!
Nichole KITCHEN | Premières impressionsAlways helpful at this location. I use this every year to store an automobile during winter months. Always really clean and well kept and secured.
Lee Slater | Expérience généraleJohn and other employees were kind and helpful. I thank them very much.
Katherine Ekiert | Expérience généraleThe staff is very friendly and helpful.
Christine Griffith | Expérience généraleManger Mr Joe the Best
George Bird | Expérience généraleJoe does an excellent job keeping the facility on great shape and doing a possible to help everyone out.
Jeffrey Mello | Expérience généraleAwesome
Fred makuch | Expérience généraleExtremely difficult just to obtain my reservation, no elevator for the second floor and I was not made aware of this. I'm disabled physically. Unit was supposed to be temperature controlled and it was
Ashley Conrad | Expérience généraleThis was the horriable expierence.the truck had technical issues and after contacting customer service who are useless I broke down on hey and all my belongings put into storage me stranded without an
melissa decarlo | Expérience généraleNeed more staff on to many customers for one staff member.
Christine Lacera | Premières impressionsJoe was very helpful and professional.
Rita Faria | Premières impressionsEveryone was very nice and helpful for our short term rental. Highly recommend
Lisa Renovato | Expérience généraleAlways clean and safe, will definitely use your facility again when needed.
DONELE MONTE | Expérience généraleOur 2nd RV storage season and our last. Our space was always blocked with Uhaul vehicles upon our return. Last straw was when we were blamed for damage caused by Uhaul trucks taking our space.
Elizabeth Ripa | Expérience généraleStaff was excellent, always willing to help.
HOWARD BONNER | Expérience généraleVery accommodating staff. Thx
Victor Kasica | Expérience généraleThank you for everything .
David gianunzio | Expérience généraleNeeded a U-Haul within the same day was able to get it and dropped it off the next day
Richard Almeida | Premières impressionsGreat Service from the staff!
David Horton | Expérience généralei was using the out side storage for an RV and was very pleased with the location
tom oconnell | Expérience généraleI was very pleased with this u-haul
jennifer silva | Expérience généraleVery good
taylor massie | Expérience généraleThis my first time using a storage facility. I am very pleased with the way everything went.
Antonio Borges | Expérience généraleThe average rating is due to the fact that the slide card system never worked to open the gate, so had to go inside to ask to open the gate every time?? no effort was made to correct when asked.
James Kerr | Expérience généraleWorth the money
Tomas Kiley | Expérience généraleIt met all expectations
Janis Roehr | Expérience généraleI would go back without a thought.
KEVIN KEITH | Expérience généraleI will rent from here again
ANTHONY CALCI | Expérience généraleMy only complaint would be the late fee that I was charged. I did not receive a bill for the month of February.
christine griffith | Expérience généraleThe website and uhaul call center stated the units were drive up. However the flames are two narrow to get a uhaul moving truck into some areas.
andrew jeter | Expérience généraleThis was my first time using a storage with UHaul and I was very pleased with the service and the staff was always helpful
todd sylvester | Expérience généraleI was waiting for a representative at the store, the representative took a call first instead of saying the person on the phone to wait.I was first there, before the call. WRONG
Karina perona | Expérience généraleJoe, and his team are fantastic. It's the little things - like helping connect my trailer and showing me how to twist the chains because it becomes shorter and will not drag on the road. Thanks guys.
Derek Shea | Expérience généraleGreat place.
MARGARET STAFURSKY | Expérience généraleAlthough everything above well correct, when I went to retrieve my property after 6 months, (April-October) most of my larger furniture was covered in mold. Very unfortunate.
Bryan Custadio | Expérience généraleEverything was perfect
BOB ANDERSON | Expérience généraleJoe has been friendly, helpful, and professional over the years. I have appreciated the clean and secure space for off season storage of my cars.
MERIDETH EKWALL | Expérience généraleThe facilities were in great shape and clean. Staff was friendly
STEPHANIE NOWICKI | Expérience généraleSuper convenient
Gail Souza | Expérience généraleGreat service great people
RICHARD RODRIGUES | Expérience généraleUhaul said I had a free month, but did not honor it. After renting the unit, the manager said abruptly "no free units". I had a truck full of stuff and had to take it. Would have chose a closer place
James Pauly | Expérience généraleIf my financial status didn't change, I never would have left. Completely satisfied.
MICHAEL GAGNE | Expérience généraleGreat safe place for my RV Manager terrific
Brian Solotke | Expérience généraleThe manager, Joe and his staff are helpful and courteous. I will definitely use their services next winter.
DAVID OTT | Expérience généraleJoe was amazing.
PAWTUCKET PAWNBROKERS 2 | Expérience généralePerfect
Michael Simpson | Expérience généraleThank you so much guys! Have a great summer if I don't see you
Daniel Pannoni | Expérience générale