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Mahboob shah AhmadzaiCustomer Reviews for U-Haul Moving & Storage of Twin Falls
Testimonials From Recent Customers
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Along with the exterior, the driver's side was a muddy mess and the cup holders had sticky soda spills everywhere. When I drop the truck off at a different location and use the mobile checkout.... it tries to charge ME for the truck being dirty, so I had to mark the truck as clean, so that I didn't get charged. Then to top it all off I get charged for extra mileage when I thought it was all included on a one way trip. At least comp me the extra mileage if your'e going to give me a truck that has never been soap and water before.
Zachary HammerNice to know that the folks are there when you need them. Amazing service.
Diana ChambleeCustomer service from the people was great. The system to rent the trailer was the biggest pain. I called a head and reserved it the day before but when I got there to pick it up I had to wait for over an hour just because the stupid system "wasn't working" the people were great but you need to fix your system. That threw off my schedule for the entire day and I was rushed. Extremely unprofessional on the corporate/computer system side of things. It's a good thing I'm a patient person and the peoples customer service was good or you would've lost a customer. Seriously considering if it's even with it to use U-Haul again or just buy my own trailer.
drew christiansonThe inside of the trailer still had some a little bit of dirt possibly compost still in it, it smelled like a dairy. I had some trailer light connection issues, but then I thought we had them resolved when the guy that was helping me told me the turn signal lights were working. When I got it home to load up I found that my right turn signal was not working. I spent a few hours trying to fix it, to no avail. So I drove it without the right turn signal working.
Donna BywaterThe employees were super quick and friendly.
Peter LiraLet me keep the truck
Barry LauritzenWas a great experience if moving again, I will definitely use them
Jason AslettNothing they were GREAT 😊🦋
Debbie SmithThe manager is an asshole. He was rude from the get go. Good thing the young lady there was intelligent and took over the rental. She should be rewarded for having to deal with him and his piss poor attitude.
anthony alveyTerrible service. Didn't care about anything we needed. Instead of dropping the vehicle to the location around the corner from me in Phoenix I was asked to take it all the way over to Ahwatukkee and then you charge me $6 a gallon for fuel. Thanks
Herb Harneylooking good
Neal GierDropoff went great. The personnel were quick and professional.
JOHN BERTRANDThis location attached a bitch to our truck incorrectly and it came off while driving on a highway. Almost caused a wreck and the roadside assistance and police officer that helped were shocked no one was killed. Very poor customer service as well.
Cameron CohenThe customer service at this location is ridiculously terrible. They really do not care about customers and it's obvious when you walk in. The most egregious problem is that Uhaul Corporate convinced us to bring a trailer from Twin Falls to our new destination in Oregon behind our Uhaul truck but the guy didn't secure the hitch right which almost caused a catastrophic accident on a highway when the hitch came undone and went under the tailgate while driving. This HUGE screwup could've killed someone and Lola in Customer Service couldn't have cared less. Uhaul Twin Falls was not only rude to me multiple times but they put my family in extreme danger by being incompetent. Even the roadside assistance guy was angry about the way the trailer hitch was attached. DO NOT rent from this location. I am NOT happy with my experience and I will be contacting the corporate office about this.
Cameron CohenBree was great. We got the trailer hooked up and it was very quick.
LORREN MARSHI seriously got a trailer with a running light out. The "pro" that hooked it up only hooked the left chain up and not the right. The pin wasn't placed correctly. A good place to go if you want a ticket or to possibly kill yourself and many others.
Lisa GreenGood service! Helpful staff Yes we will use our local U-Haul again👍🏻
ROBERT RITCHIEI've used the Kimberly Road location in Twin Falls twice and the people are fast and friendly. It was a good experience both times. I will never hesitate to use Uhaul :)
Lori Atkinno improvements needed
Joseph DeNaughelThe guy was a great help. Helped Mr get the trailer off my truck as fast as possible
Rob JacksonThe time that it takes to get deposits back it should be instant
Ashley Mccormicki was informed two days before my scheduled pickup that the bellevue, idaho location did not have the correct size of truck as per my reservation confirmation. therefore, i had to hitchhike from bellevue to twin falls to pick up the truck, which is completely unacceptable. the interior of the truck was also diry when i picked it up, and more specifically the seats and console.
Vert irlandaisThe manager here was fantastic! Made it super easy to return. Grateful
Jan PepplerI have used the services of a uhaul truck from this location three times this year. However, the associate this time tried to charge me approx. $100 over the actual fees and didn't know how to run over the charges for the rental to show me where the cost should have been. I had to wait until the next day to talk to the manager. The manager did a great job and the cost was where I thought it would be. Still not sure what was going on with the $100+ over charge that the associate tried to have me pay. If I hadn't been paying attention, I would have been out a lot of money.
Joseph GardnerReturning the vehicle after closing was not friendly...why do u have to download the app?
Sherry RomansGreat People
Stephan PateGreat service.
Jackie Tietjen | Premières impressionsThey were all great and very patient and helpful.
Nicelle PalomarezThe headlights on the pickup were not bright at all. Had to almost turn the brights on everywhere in order to see.
Giordano giambrunoThe GM was great.
Don AdamsNa
Terrie BruneMake the floors in all the trucks flat, no wheelwells or fuel filler guards.
Ron WalkerThe staff was great and very helpful and made sure everything went well with our move.
Dan HoudeshellBri was a world class customer representative. Answered allmy concerns. And questions. Excellent employee. She went above and beyond for me She deserves a raise
Crystal Horstman | Premières impressionsOver priced!! Guy was rude!
Ryan FittererThis isn't uhaul twin falls fault but I would like to express my concerns. We booked a rental in Hailey, ID a week or so in advance. We received a call the day before telling us they didn't have it and we would need to drive to twin falls, a 3 hour trip. We were in the middle of moving and planned accordingly but we're still treated as if this inconvenience was to be expected by the customer service agent that called. We did receive extra miles so we wouldn't go over but no compensation for the extra fuel or time. I understand you can't control everything but a little compassion and some fair compensation would have gone a long way. We spent over $700 for one truck for 48 hours. Everything else was great. Thank you for giving the opportunity for feedback.
Courtney HarrisFor over four decades, this Uhaul location has provided exceptional service to me, my family, my business, and to my clients. As a Real Estate Broker, I can send my clients, a high ratio of whom are remodeling, packing, storing and MOVING, and I always know they will be treated with professionalism by this staff, who have never let me or my clients down!
JANE GEORGEGreat team. Thanks Michael
RODNEY MOERERVery friendly and helpful girl there.
Heriberto ArreolaThere is one common problem with all storage units - critters - lol Not something that can truly be avoided. The staff were super friendly and helpful. A pleasure all around. Merci!
Francisca Atkins | Expérience généraleEmployees were very friendly and helpful. Outstanding service.
Kimberly BissonnetteI had the most horrible experience I have ever had with uhaul. When I told the manager about the experience, he had no clue about it and acted like he really didn't care. He kind of acted like I was an inconvenience. I was told I would get a discount and the manager did nit Gove it to me. Jeremy is the only person that went above and beyond but I still did nit get the discount.
Tracey HoffmanExcellent customer service. Thank you for making it easy.
Nick WamsleyService was friendly
Michael LoyaHad to go in to get someone to help us unload and they were just sitting there even though we had been there for a few minutes at their drop off. Not very friendly, feels like your an inconvenience when coming into this store
Shelly CalhounThere are two entrances off the busy street, only one of which is suitable for a returning truck. I recommend that you install CLEAR signage to inform anyone returning a truck to use the east entrance. I pulled in the west entrance and a pickup parked in a designated parking space was blocking the necessary left turn to access to the return lane. I had to back up towards the propane tank in order to make the turn. There are no rear view cameras on the trucks, so that was a dangerous maneuver and an effort should be made to avoid this circumstance. A 26" truck would have been a serious problem.
CHARLES HARLAMERTWe cleared out the storage shed and informed the front office on the 10th that it was available not the 17th so please adjust your records accordingly. I was moving between states and they could not have been more helpful, easy access for my weird hours to access an outside storage facility. Clean and plenty of room!
zouri zale | Expérience généraleUhaul employees r very respectful,knowledgeable,friendly and pleasant.
JENNIFER JORDAN | Premières impressionsIt was down a hallway down another hallway. Up the stairs and there was no way I could use it.
Scott Richard | Expérience généraleMike helped up check in and was great.
Maria Boswell | Premières impressionsI need to pick up a new access card and lock/key
william young | Premières impressionsThis was my 1st time using Uhaul and it has been THE most horrible experience Ive ever had with any company! Every part of my rental was messed up by an employee, from the truck rental to the storage rental. I will never rent anything from this company again!
Mercedes Vega | Premières impressionsGREAT PEOPLE 👍 👌 👍
PAUL MASSEY | Expérience généraleThe only complaint I have is that I asked about renting a larger unit and the guy responded with". I can't do that, only the manager can and I don't know where he is right now." Then I passed at least 4 (I didn't go down every row) larger units that I would rather have rented. I was in a hurry and need to unload the truck. Given the option I would have gladly waited to be able to get a bigger unit.
PeggyJill vansant | Premières impressionsI was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated
rosa castro | Premières impressionsNo lighting in the back where my storage unit was.
Stacy Deitch | Expérience généraleOnly thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.
DeAnna Pruett Boushele | Expérience généraleI had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul
DEBBIE DANIELS | Expérience généraleVery friendly and helpful staff. Thank you!
DeAnna Pruett Boushele | Premières impressionsGreat storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.
andrew williams | Expérience généraleEverything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don't have to do online chat that's harder in my opinion. Thank you for everything it was a great experience
Debra Barksdale | Expérience généraleTwin falls Idaho branch should be bulldozed! Horrible location, didn't feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!
Charles Seyberth | Online Move InWell managed and operated storage facility
Irene Easton | Expérience généraleGuys there were great, however when I showed up with my reservation number they didn't have the unit available. I asked joe that could happen and they explained it didn't matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can't help.
Shanti Johnson | Premières impressionsGreat place and very friendly workers. Will always use u-haul when I need storage
Lynn Henrick | Expérience généraleStaff was pleasant to work with, and always helpful.
Phil Winn | Expérience généraleThe help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!
Mike Capka | Premières impressionsVery friendly. Very helpful.
Lynn Henrick | Premières impressionsnone
Edward Vondras | Expérience généraleExcellent customer service. Appreciate everything.
jakob hartley | Expérience généraleVery helpful staff and clean facility. Nice work 👍
jakob hartley | Premières impressionsMy only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.
Nicole Lucas | Premières impressions..
Lonnie peterson | Expérience généraleJon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.
MARJORIE SHAUB | Expérience généraleMichael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.
andy cuellar | Expérience généraleMike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones
Michelle Jones | Premières impressionsJon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks
ken dickerson | Premières impressionsGreat experience, the staff were very helpful ! !
Bill graham | Expérience généraleThis U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y
DOUG FISHER | Expérience généraleThank you so much
john vazquez | Expérience généralethe fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.
bianca goroski | Expérience généraleNa
Mike Workman | Expérience généraleYour whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.
HAROLD PORTEOUS | Expérience généraleThe whole team where very nice
michael wilcox | Expérience généraleThe service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.
Greg Wright | Expérience généraleThanks! Great staff....
Shawna Pact | Expérience généraleJon was very helpful. My Uboxes where ready when he told me I could Pick them up.
David Gilbert | Expérience généraleThe best place
GABRIEL ROMERO | Expérience générale