The worst experience of my life. The return of the truck was very stressful. I arrived 10 minutes after the closing time and 20 minutes before my return time but the app doesn't work. The employee who was at the place treated me badly. The employee didn't understand anything about the app, he didn't know about the app. I don't explain anything, I don't explain the process, I don't explain what I should do, I just leave myself standing there with the key in my hand. I practically made myself of the place. I would never use this service again. I was afraid of the employee.
Diego VCustomer Reviews for U-Haul Moving & Storage of University City
Testimonials From Recent Customers
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The whole crew is fantastic at the University City location I give them a100 % 🙂
dewaughm hThe staff are mostly friendly and nice, but they are poorly trained. Every step of my transaction (renting a van, selecting a storage space, renting the storage space, even using the key card to access the storage area) seemed to take three try's as the staff tried to figure out how things work. They did their best, but it is clear that they need additional training. In addition, upon returning my van, the check in staff, who I took to be the manager noticed a nail in a tire. She charged me $150 (the deductible) for a new tire. This nail was almost certainly picked up in U-Haul's parking lot. I drove about 10 miles during my rental-primarily on residential streets on a Sunday. By FAR the dirtiest, most trash strewn road I drove on was the U-Haul parking lot-especially the loading dock area which was covered with trash. Overall, my experience was TERRIBLE. I will recommend to everyone I know to go elsewhere for rental and storage needs.
Christopher FMalik was a fine gentleman. He assisted me knowledgeably & quickly. This is an exceptional location. I'll be coming back here next time!
MATTHEW JThe equipment was fine and the employees very helpful and upbeat. The placement of the upper storage units should've been thought out on a more practical standpoint. I'm just glad that this is really short term, less than a month. There is no mezzanine or elevator to the upper units. You have to use warehouse style ladders to carry your items up the unit. The unit I was given was right at the end of the row near the hvac unit hanging from the ceiling making access to the unit very awkward. The code in the app to get to the storage area didn't work so had to walk around the building to get assistance. I was told I needed a key card and was provided one and walked to the back doors. When the agent tried the card, it didn't work either. He went back to the front to see about fixing it. Came back and it didn't work either. I left without the card because I knew that when I came back to retrieve my things, employees would be on site.
Gwendolyn TChange the oil in the truck, soon. The warning light came on each time I started the engine. Also, fix the printer in your office.
Eric BYour policy of sending the rental agreement by text is not helpful. I got the text to go to a website when I was out at the nursery picking up the trees and did not have time or signal to do that. Also it is very hard to read a document like that on the tiny screen of a cell phone. I know the printer was broken at the rental office, but I think the paperless policy just makes customers appear to agree to conditions without actually seeing what they are agreeing to.
Christine GI basically was ripped off. I was owed money back. The General Manage told me I had 57 dollars coming back to me. When I went to pick it up there was no record of it. Long story short then she said I owed 51 dollars as I continue to have them show me in detail how that was possible. I never got a straight answer. Next another person states I have 5 dollars coming back which is still not correct. I will continue to get what's do to me back. The manager was very rude & disrespectful to me. I will never use this service again and I will let my friends and family know about my experience with U-haul
melvina cEverything went well. My son was able to move all of his things with in one load. No issues
BRENDA OAbsolutely nothing! Our experience at this facility was the best experience we ever had. We loved the staff. They all are the picture of what customer service should be like.
matt dStaff was always very helpful.
GARY G | Expérience généraleGreat service❣️
shirl fI think for sure you should have your employees to get the truck and bring it around front for customers to pick up. The employees should NOT have to walk to where the truck is way on the other side of the building get in it find her way out of the parking lot! Have the truck brought to the customers!!!!!!!!!!!!! This was so unprofessional!
Phyllis JThey're alway's nice and pleasant at this location
Valerie BI’m a repeat customer and the guys remembered me.
John NCOMMENT: U-Haul Customer Service representative Robert R. was not only friendly, courteous, but professional in answering any questions I may have had.
Kris TBooking my UHaul went well initially and the staff were friendly. Unfortunately I was charged for equipment pads that I never received. I called the Ucity location to notify them and I was placed on hold for 40 minutes, a staff member never returned my call. I called customer service and was transferred multiple times before I finally spoke with someone. I was then told reservations can only be updated within 30 minutes of Uhaul pick up. I would not recommend this location or Uhaul customer service.
Monica LMake sure people aren’t being over charged!
Ashley CThe after reservation I made wasn't available. Was on the phone forever getting it sorted out. The key box was insanely greasy and hard to open. The van I ended up getting was not in a convenient location, and took some maneuvering to get out. And the number to text after hours didn't respond.
Angela SIt's my first time to rent a U-haul 10ft truck and their process was quick and easy specially when you booked ahead online. I would like to commend Mr. Earl Foskett for smooth and fast transaction. I will definitely recommend them to my friends.
Mark CNothing everything was great.
Stewart MThe worker I dealt with was awesome!
Christian WEvery interaction with the staff was great. Each person was friendly and knowledgeable.
Albert MHave enough staff so the wait time can be reduced. No one at front desk for over 15 minutes.
mark wI will always use uhaul
Patricia B | Expérience généraleNo changes needed! Glad to see that you employ Veterans and that you give a Veterans discount!! Thank You
PERRY WMy customer service agent was amazing, she made me very comfortable. She made my experience extremely easy and quick. My return was also hassle free and speedy. Thank you for providing me with such excellent workers.
Julia CNot at this time but you keep up the good work..
JOSEPH TTruck pickup and drop off processes were fast and easy. After receiving my email receipt, however, I noticed that I had been charged $15 for Safemove insurance coverage, something that I did not wish to purchase and I specifically recall removing from my online order. There was no mention of this charge at the counter. I feel like I was duped out of this charge and a $15 refund is in order and would resolve my issue.
Joseph KI tried to return truck on app and it kept gearing hung up on "location". I had to leave, and the went back and checked truck in on web, which worked, but had already locked truck and deposited keys, so couldn't take picture of mileage and gas. Was very frustrated.
Steven SYour Customer Service crew was awesome and very courteous. So courteous in store and out. They helped me with getting the right supplies and drove the truck out for me. Loved it!!
LORENE CThe best U-Haul in the city👍
TALMADGE TNothing, I thought the entire experience was great. However I would recommend relocating the check in desk be moved towards the entrance or made more visible upon entrance into the building. I say this for safety of the staff.
nedra sUhaul has always been a nice and friendly environment
Patricia B | Premières impressionsThey need more staff.
Stanley WThe employee was very respectful and helpful. I can't think of anything to improve. Thanks so much!
Jaron MCan't think of a thing. It was very easy to make the reservation online and the check-in process when I arrived was also easy. Great customer service, two very nice fellows working the counter and the gent who helped me explained everything very clearly. Will definitely rent from this location again. Merci.
Martha PJUST KEEP YOUR SENSATAIONAL EMPLOYEES SATISFIDED
ELEXRIS SVery unprofessional staff
Latrieze RI ordered a furniture dolly with my online order and at first they couldn't find it and manager had said if they didn't have 1 we were going to have to buy 1 . Very unprofessional because we booked everything online 2 weeks earlier. But they ended up finding 1. Would have given excellent
Curtis Cstaff was great. seems like they enjoy working there
Raphael HI wish the trunk had more gas in the tank when I borrowed it. I started with 1/4 tank. I almost used it all before I was ready to return the truck.
Allen TIt was an excellent experience - very helpful and courteous employees.
Jane GAnthony Brown was an excellent, helpful manager. Awesome customer service skills.
mary h | Expérience généraleMy experience with Uhaul storage services was very good.
Robbin N | Expérience généraleShopping perfect. People friendly.
Kurt W | Premières impressionsThe staff was very tentative and polite appear to be very knowledgeable of the operation thank you
MAURICE K | Premières impressionsSuper helpful and accommodating!!
Julianna N | Expérience généraleBeautiful, keep up with the alsomee job. Thank You
joyce s | Premières impressionsThat (and they) were FANTASTIC! Thank you SO MUCH!!
Phillip S | Expérience généraleAnthony and his staff were very Professional
percy t | Expérience généraleNo comment so far.
ENYINNA D | Premières impressionsThe staff was very helpful and friendly. I especially LOVED Rodney, he was very friendly and always answered any questions that I had about truck rentals and my storage locker. He is also and Blast to talk to. I was s victim if the July 2022 Floods and he always kept me laughing. KIDDOS.THANKS RODNEY
AUDREY J | Expérience généraleI rented a unit for 15 years. In all that time I never had any problems. I'll rent from UHaul again if I need storage.
LAUREN S | Expérience généraleIt was a good experience
Nicole W | Premières impressionsThe staff was very helpful in making sure that I got the storage locker that I needed. They made my experience worthwhile
AUDREY J | Premières impressionsWould definitely recommend this store. Very helpful during my displacement following the flooding of my apartment.
Ronald S | Premières impressionsThe new reservations were the result of substantial flooding in the building. The management was extraordinary in facilitating moving stuff out of our 2 flooded units, storing it in 2 U-Boxes and then finding space in the building after the clean-up for re-storing much of our stuff going forward. Everyone was very diligent and responsive - and retained calm and good humor throughout despite the mess. Landon was the point person and managed the complex details of the process and the large group of staff hired to do the work. We are thoroughly impressed with all of them. Our thanks to all of you.
ROBERT E | Premières impressionsThe guy with red hair was wonderful he helped alot
LaKendra B | Premières impressionsEveryone was friendly and helpful.
Charvan J | Premières impressionsstorage unit was flooded, and i was not contacted when all my materials were thrown away without my permission. Anthony the general manager was very helpful, while the assistant manager talked down to me and was very rude. Would not recommend this place to anyone else.
Shrinivas B | Expérience généraleThey just had taken longer to get setup on a new storage due to computer issues and being busy it took almost 2 hrs just to rent a storage space.
James S | Premières impressionsOur storage was flooded and it's certainly due to uhaul's inadequate protection of storages, but I can forgive it cus it's a natural disaster. HOWEVER Uhaul staff threw away a lot of our possessions without letting us check?!! The front desk promised they have cleared everything and didn't allow us to check our original unit before the flood. I tried to call the University City Uhaul but kept being redirected to another location. I have lost almost everything as a college student and I'm really helpless right now there's no way to solve this. Will definitely tell everyone to stay away from Uhaul!
Ya Z | Expérience généraleRates increase often for pest control & maintenance, although there's critters in walkways and outdated rat poison pod in my unit. Insurance paid monthly doesn't cover water damage of any kind. Unable to access my unit after office hours due to broken door latch. Even though approx. a foot of water leaked into my unit and I had to dispose of most items that was on the floor, staff were extremely helpful with boxing things that could be saved, preventing more water from entering the unit, and providing movers to relocate my items to another location.
Malissa R | Expérience généraleI lost all of my belongings from the storm. And there is no compensation . How can this be????
KATHRYN M | Expérience généraleYour worker on duty - I wish I recalled his name - was wonderfully supportive in correcting the free month storage unit and answering our questions on the storage unit. He was soooo pleasant.
Danielle C | Expérience généraleStaff was exceptional!!
joanne r | Expérience généraleI never got a chance to use unit I paid for 3 months then I didn't get the new space I anticipated so storage never was used
Andre B | Expérience généraleMANAGERS ARE VERY DISRESPECTFUL AND RUDE. I NEED MY BELONGINGS IMMEDIATELY.
Christina G | Expérience généraleThe whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.
Melody B | Premières impressionsThe young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!
Twinda M | Premières impressionsWe just moved in to our locker yesterday so I have not had time to form an opinion.
Bryan S | Premières impressionsVery Helpful Young Men
Alva P | Online Move InThe gentleman who helped was very nice and helpful. A great experience!
renee m | Premières impressionsI reserved and purchased the unit online. When I come to the store, the staff said my first month is free. They started the refund process. But when I came home and check my account, I was charged twice. I contacted the store but nothing has been solved.
Doan B | Online Move InThe young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendly
YVONNE J | Premières impressionsI had my unit for three years never had a problem and the staff was very helpful and professional and i would definitely rent again.
gladys l | Expérience généraleWes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.
Maria R | Expérience généraleThe employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.
William M | Expérience généraleVery helpful staff.
julia r | Expérience généraleThe staff was very helpful, patient, and kind. I would use them again.
Joy H | Expérience généraleAs a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.
Virgina W | Expérience généraleA pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.
clark b | Expérience généralePROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES
Leonard W | Premières impressionsIt would be a 7 star if the units had lights inside other than that I think it's great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it's out of my hands but some things in life shouldn't go this way..... Ida Ward 314-448 6219
Ida W | Premières impressionsThe young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.
William M | Premières impressionsRental was quick and easy
Shella L | Premières impressionsStaff very friendly and helpful
melissa H | Premières impressionsCard didn't work far walk
REGINA W | Premières impressionsManager and store staff were very friendly and helpful. Storage space was adequate and also clean.
stephanie n | Expérience généraleA okay
GREG G | Expérience généraleManager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.
stephanie n | Premières impressionsI have used this store many many times for years love ❤️ the staff
Veronica J | Premières impressionsStored my stuff at this location over the summer and everything appears to be in the original condition!
Tiffany B | Expérience généraleGood service and location is really convenient.
Tamara S | Expérience généraleAwesome experience- great staff!
david f | Expérience généraleThe personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.
clark b | Expérience généraleGreat experience. Helpful and friendly staff.
Kathleen Y | Premières impressionsWe have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift
Shinan X | Premières impressionss/o
Ronneika T | Expérience généraleAwesome
david f | Premières impressionsMy experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.
Cerinda W | Expérience généraleComputer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all
Boyd M | Premières impressionsI had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Merci.
CHERRILL M | Premières impressionsStaff were all helpful and manager was very nice
john w | Expérience généraleNice clean facility and staff is friendly and helpful.
DESERATA H | Expérience généraleMerci
mykel y | Expérience généraleNo additional comments.
christy B | Expérience généraleThe WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.
SUSAN B | Expérience généraleYes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀
Inez P | Expérience généraleEasy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.
Kathryn L | Expérience généraleHappy with the service.
Regina H | Expérience généraleThey were very helpful
darren p | RéservationErica and the rest of the crew were a pleasure to work with.
AMIR E | Expérience généraleI did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.
Janelle B | RéservationGreat customer service and experience.
SABRINA M | Expérience généraleCustomer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.
Tameka M | Expérience générale