It took me over an hour to get my rental that I had reservations for already. Employee was not helpful at all!!
JANEL JCustomer Reviews for U-Haul Moving & Storage of University City
Testimonials From Recent Customers
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Employees that know and care about customer service!
JANEL JThank U haul for understanding my situation
Yulisa L | Premières impressionsAwesome people
JOHNNY BI dropped off after hours so had no interaction with a person.
CHANCELLOR LEveryone was very helpful. Thank you!
MOLLY S | Premières impressionsExcellent customer service and the GM Christina is amazing!
SHAWN C | Expérience généraleMy reservation was moved to this location that was farther away specifically so that a truck with 24 hour pickup was available. I spoke with someone who told me the setup happened. But when I arrived it was not set up. I had to wait 2,5 hours for the store to open. Once I was there, it still took 20-30 minutes to find the truck and get it ready. I called the customer service line who was also no help. Very dissatisfied.
NICHOLAS Gi was very well-served and pleased with my UHaul experience. I rented for 2,5 years and spent $5 000 with them so they must have done something right!
Stephen D | Expérience généraleGO U HAUL
CHARLES WU-Haul storage was real kind and nice to me I appreciate everything that they did for me and we'll be back and will tell all of my friends how nice and kind you guys are
Napoleon L | Expérience généraleThe truck was not in perfect shape mechanicaly, very shaky ride ! And upon dropping the truck back the worker that took care of me was rude and not trying to understand what I had to say ( regarding missing pads that I never had .. paid 10$ for 12x only had 6x in the bag. The the worker kept asking me where was the missing pads, when I obviously had no clue) ended up saying " I don't care " when I tried to explain to him a last time that I only had a sealed bag in the truck. I will take my business somewhere else.
Joffrey VGreat customer service, quick, friendly, very good knowledge of equipment, love the new setup where everything is handled through email (so very short wait time) Excellent service! Will recommend this location to all! Merci
BYRON OAll great.
TONY LExcellent customer service
TIFFANY Dthe rep that checked me out at pickup was not pleasant at all. rude and didnt know how to explain the terms properly.
LATOYA WMake drop off a little quicker. The people working there were very helpful, but they had to go out of there way to notice I was waiting in a line that I didn't need to be waiting in. I would just make it clearer how returning the U-Haul process goes.
Cameron VFriendly staff, somewhat quick check-in.
WILLIAM EOne headlight was pointing way up. The attendant was very interested in logging this when I returned.
John WI use this location all the time! Never any issues!
KIMBERLY CGreat customer service!
Maurice C | Premières impressionsThe brakes on truck needed maintenance. The interior was not cleaned. The staff were very efficient.
KATHLEEN FThis location is well stocked with any supplied one might need for a move and was ready with my truck when I showed up. This is my preferred U-Haul location as they always make check-in or check-out easy.
NATHAN HWe had excellent experiences at both the U-Haul pick-up in University City, MO, and the drop-off in Winchester, TN. Everyone was friendly, professional, and helpful. The University City employee was wonderful, he was very informative, professional and resourceful! Adrinna, the manager in Winchester, TN, was particularly outstanding and went the extra mile for us.
KEVIN VThank you for that service
DANA IThank you to the professional staff. KUDOS. I will come back to this small location if I need U-Haul in the future
THOMAS JFast and friendly service
James SYes and No The employer was by himself no other person to help him at 200pm..the wait time to check in was long..like an hour But the employee did the best he could.
TIFFANY SI only put about 30 miles on the truck and you charged my for 8 gallons of gas plus $30 fee for gas. I feel cheated.
ERIC GI have been a loyal customer of Uhaul since 2015, renting various types of trucks, cargo vans, and pickups. I always receive great service from Uhaul, and their GM location's.
TONY LNot much just rate total about gas..
BERNADETTE TThe two gentlemen who helped me were very great to work with
CHRISTOPHER MDisappointed about additional charges. Was not aware at the time of drop off.
Susan TRien
JANIS OGreat customer service!
LISA REverything was perfect! Quan was so friendly & so very helpful , made the whole experience very easy & smooth
JOHANNA MThe man and lady at front desk were super friendly and went above and beyond
MYRON G | Premières impressionsGreat service!
TONY LNone needed.
TONY LThe worker wore a MAGA AF hat- I found this very intimidating and felt politics does not belong at this business. Had I known about this prior, I wound not have rented here
BRIAN YI waited almost 30 minutes to check the vehicle back in due to the attendant being outside and not acknowledging the customers inside the building. Mauvais service à la clientèle
TERRI WFirst complaint is the political beliefs on the clothing of your employees. At my job, we don't talk about politics, and we certainly don't wear political beliefs with curse words. Very unprofessional. , but my biggest problem is that he threw the dolly in the back and it was flying around on the way to my first destination, flying around smacking the front , smacking the back, I didn't even get on the highway and luckily I was only a mile or a couple miles but that's completely unnecessary. When I returned it, I found a way to put the dolly in that didn't do that. It was terrifying and scary and then when I dropped it off, he (different guy) didn't say a word to me. He just took the keys and walked away. I said am I supposed to come with you? Oh yeah, you're done you can go , terrible customer service and furniture dolly was not available although I reserved it . The price was great. The truck was fine except the dolly flying around.. it was so scary. I would think of someone works there they would know better. And it wasn't because of their political clothing because I didn't say a word about it. I was very kind.
JESSICA WGreat personable service
ALICE JI spoke to the GM the morning of my trip and they couldn't ring me up so I had to wait for another person to help. I was running late for the movers I'd hired so I paid and went on with my day. This was a 15' truck and I usually have no problem driving this big of a vehicle but this one was floating all over the road. I was worried but in a time crunch so went ahead with my plans. The truck ended up having BALD tires in the front and had blown fuses for the running lights on the loadshare I agreed to. Because of all of this my trip was delayed and unsafe. When I got to Colorado, the store there was amazing and helped me out in ways that the first store should have but didn't give a second thought. I was told multiple times that the truck I was driving should have never left the lot, I'm beyond frustrated. I wish I would have used a different rental company from the start.
JANEL JReplace bald tires!!!!
LAURA SEveryone was really nice and friendly
TRACY W | Premières impressionsAcknowledge customers promptly. Make sure the equipment is ready and doesn't have furniture in it.
BRITTANY BFriendly staff at both pickup and drop off and very accommodating.
DREW BMy visit at this location was great, the customer service was excellent . Everyone was courteous and professional.
RENEE SI will always use y’all HAPPY NEW YEARS
DERRICK H | Expérience généraleThat was my first time using U -Haul...great professional service
RICKEY BDishonest people. I should have taken a photo of miles and gas tank because they cheated me on both. I caught the gas tank iseir but didn't see the miles until after I left. Super slimy and tacky guy.
EVE STruck was completely blocked in when I arrived, had to wait a while for customer service to get a new one arranged, which was larger than I wanted.
Connor VAll is great! Thank you!
TONY LGreat help! Thanks much.
MICHAEL Bcannot access storage after hours 857 pm with code
sylicia h | Expérience généraleGood service, truck was clean
MARK GThe prices here are way higher than the Uhaul I other areas for a fraction of actual space. If I had know their largest inside container was double the price of one of medium size at the other Uhaul's I would have never rented a storage at that facility.
trina c | Expérience généraleMerci
philana s | Expérience généraleThe staff were courteous and helpful.
CHARLES B | Premières impressionsThanks to the entire staff at Uhaul, I appreciate all the help and consideration for me and my family while transitioning into a new city.
Deedra S | Expérience généraleContinued Rate Increases
ANDRE J | Expérience généraleStaff was extremely courteous and knowledgeable of their product
robert G | Premières impressionsIt is convenient to have extra space to store extra items
lewis s | Premières impressions100 % helpful and on point. Management was top notch.
omusi R | Expérience généraleExcellent customer service!!!
SHAWN C | Expérience généraleI really appreciate the staff at u haul they were very nice and kind.
YOLANDA L | Expérience généraleStaff was always very helpful.
GARY G | Expérience généraleI will always use uhaul
Patricia B | Expérience généraleUhaul has always been a nice and friendly environment
Patricia B | Premières impressionsAnthony Brown was an excellent, helpful manager. Awesome customer service skills.
mary h | Expérience généraleMy experience with Uhaul storage services was very good.
Robbin N | Expérience généraleShopping perfect. People friendly.
Kurt W | Premières impressionsThe staff was very tentative and polite appear to be very knowledgeable of the operation thank you
MAURICE K | Premières impressionsSuper helpful and accommodating!!
Julianna N | Expérience généraleBeautiful, keep up with the alsomee job. Thank You
joyce s | Premières impressionsThat (and they) were FANTASTIC! Thank you SO MUCH!!
Phillip S | Expérience généraleAnthony and his staff were very Professional
percy t | Expérience généraleNo comment so far.
ENYINNA D | Premières impressionsThe staff was very helpful and friendly. I especially LOVED Rodney, he was very friendly and always answered any questions that I had about truck rentals and my storage locker. He is also and Blast to talk to. I was s victim if the July 2022 Floods and he always kept me laughing. KIDDOS.THANKS RODNEY
AUDREY J | Expérience généraleI rented a unit for 15 years. In all that time I never had any problems. I'll rent from UHaul again if I need storage.
LAUREN S | Expérience généraleIt was a good experience
Nicole W | Premières impressionsThe staff was very helpful in making sure that I got the storage locker that I needed. They made my experience worthwhile
AUDREY J | Premières impressionsWould definitely recommend this store. Very helpful during my displacement following the flooding of my apartment.
Ronald S | Premières impressionsThe new reservations were the result of substantial flooding in the building. The management was extraordinary in facilitating moving stuff out of our 2 flooded units, storing it in 2 U-Boxes and then finding space in the building after the clean-up for re-storing much of our stuff going forward. Everyone was very diligent and responsive - and retained calm and good humor throughout despite the mess. Landon was the point person and managed the complex details of the process and the large group of staff hired to do the work. We are thoroughly impressed with all of them. Our thanks to all of you.
ROBERT E | Premières impressionsThe guy with red hair was wonderful he helped alot
LaKendra B | Premières impressionsEveryone was friendly and helpful.
Charvan J | Premières impressionsstorage unit was flooded, and i was not contacted when all my materials were thrown away without my permission. Anthony the general manager was very helpful, while the assistant manager talked down to me and was very rude. Would not recommend this place to anyone else.
Shrinivas B | Expérience généraleThey just had taken longer to get setup on a new storage due to computer issues and being busy it took almost 2 hrs just to rent a storage space.
James S | Premières impressionsOur storage was flooded and it's certainly due to uhaul's inadequate protection of storages, but I can forgive it cus it's a natural disaster. HOWEVER Uhaul staff threw away a lot of our possessions without letting us check?!! The front desk promised they have cleared everything and didn't allow us to check our original unit before the flood. I tried to call the University City Uhaul but kept being redirected to another location. I have lost almost everything as a college student and I'm really helpless right now there's no way to solve this. Will definitely tell everyone to stay away from Uhaul!
Ya Z | Expérience généraleRates increase often for pest control & maintenance, although there's critters in walkways and outdated rat poison pod in my unit. Insurance paid monthly doesn't cover water damage of any kind. Unable to access my unit after office hours due to broken door latch. Even though approx. a foot of water leaked into my unit and I had to dispose of most items that was on the floor, staff were extremely helpful with boxing things that could be saved, preventing more water from entering the unit, and providing movers to relocate my items to another location.
Malissa R | Expérience généraleI lost all of my belongings from the storm. And there is no compensation . How can this be????
KATHRYN M | Expérience généraleYour worker on duty - I wish I recalled his name - was wonderfully supportive in correcting the free month storage unit and answering our questions on the storage unit. He was soooo pleasant.
Danielle C | Expérience généraleStaff was exceptional!!
joanne r | Expérience généraleI never got a chance to use unit I paid for 3 months then I didn't get the new space I anticipated so storage never was used
Andre B | Expérience généraleMANAGERS ARE VERY DISRESPECTFUL AND RUDE. I NEED MY BELONGINGS IMMEDIATELY.
Christina G | Expérience généraleThe whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.
Melody B | Premières impressionsThe young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!
Twinda M | Premières impressionsWe just moved in to our locker yesterday so I have not had time to form an opinion.
Bryan S | Premières impressionsVery Helpful Young Men
Alva P | Déménagement en ligneThe gentleman who helped was very nice and helpful. A great experience!
renee m | Premières impressionsI reserved and purchased the unit online. When I come to the store, the staff said my first month is free. They started the refund process. But when I came home and check my account, I was charged twice. I contacted the store but nothing has been solved.
Doan B | Déménagement en ligneThe young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendly
YVONNE J | Premières impressionsI had my unit for three years never had a problem and the staff was very helpful and professional and i would definitely rent again.
gladys l | Expérience généraleWes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.
Maria R | Expérience généraleThe employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.
William M | Expérience généraleVery helpful staff.
julia r | Expérience généraleThe staff was very helpful, patient, and kind. I would use them again.
Joy H | Expérience généraleAs a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.
Virgina W | Expérience généraleA pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.
clark b | Expérience généralePROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES
Leonard W | Premières impressionsIt would be a 7 star if the units had lights inside other than that I think it's great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it's out of my hands but some things in life shouldn't go this way..... Ida Ward 314-448 6219
Ida W | Premières impressionsThe young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.
William M | Premières impressionsRental was quick and easy
Shella L | Premières impressionsStaff very friendly and helpful
melissa H | Premières impressionsCard didn't work far walk
REGINA W | Premières impressionsManager and store staff were very friendly and helpful. Storage space was adequate and also clean.
stephanie n | Expérience généraleA okay
GREG G | Expérience généraleManager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.
stephanie n | Premières impressionsI have used this store many many times for years love ❤️ the staff
Veronica J | Premières impressionsStored my stuff at this location over the summer and everything appears to be in the original condition!
Tiffany B | Expérience généraleGood service and location is really convenient.
Tamara S | Expérience généraleAwesome experience- great staff!
david f | Expérience généraleThe personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.
clark b | Expérience généraleGreat experience. Helpful and friendly staff.
Kathleen Y | Premières impressionsWe have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift
Shinan X | Premières impressionss/o
Ronneika T | Expérience généraleAwesome
david f | Premières impressionsMy experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.
Cerinda W | Expérience généraleComputer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all
Boyd M | Premières impressionsI had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Merci.
CHERRILL M | Premières impressionsStaff were all helpful and manager was very nice
john w | Expérience généraleNice clean facility and staff is friendly and helpful.
DESERATA H | Expérience généraleMerci
mykel y | Expérience généraleNo additional comments.
christy B | Expérience généraleThe WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.
SUSAN B | Expérience généraleYes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀
Inez P | Expérience généraleEasy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.
Kathryn L | Expérience généraleHappy with the service.
Regina H | Expérience généraleThey were very helpful
darren p | RéservationErica and the rest of the crew were a pleasure to work with.
AMIR E | Expérience généraleI did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.
Janelle B | RéservationGreat customer service and experience.
SABRINA M | Expérience généraleCustomer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.
Tameka M | Expérience générale