The nice lady and the gentlemen are kind and seem to love their job. It was a pleasure working with them. I will definitely use this Lawton U-Haul again!
JOHN DCustomer Reviews for U-Haul Moving & Storage of W Lawton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rebekah was very friendly and helpful
Dennis BS.O.
Jerrett PI would prefer to exit the lot on 38th street, verses cache road. Self drop-off never completes transaction online after hours
Michual BI recommend you don't change anything. I am a avid user and I have never had a bad experience. Today Rebecca K assisted me with a rental and as usual the service was excellent.
neal vAucun
ANTHONY M | Expérience généraleZero issues with PU or dropoff of uHaul. TY!
MARVIN NThe young man who assisted me named Jaden was exceptional.
Joel DGreat staff, went out of their way to be helpful
Branden TThey quickly found what I needed and set up my reservation. It was a No Hassle, simple in and out process.
Billy hEverything was fine good job on customer service keep up the good work.
Larry SAbsolutely nothing except maybe cloning the team you have at 38th & Cache they absolutely rock with their customer service. The are so friendly and accommodating. The Manager, Assistant Manager and all the personnel that helped me get the right truck and storage unit were awesome!
Earleshaye CThe service provided was absolutely terrific! Employees were extremely respectful, helpful, informative, and professional. They answered all my questions, helped me find certain aspects of my truck, and made sure to keep me updated on the progress of the installation. They also work fast and make sure everything is in order before you leave.
Dorothy JI have used this location before for rental needs and would like to continue using, but my review is mixed. John was very helpful during the initial process and went the extra mile. Denise, on the other hand had zero customer service skills. She seemed angry and had a scowl on her face the entire rental return process. I mentioned to her that a little customer service would go a long way with people and she just scowled. I asked if John was her manager and if I could speak with him. She just said, "John, a manager?" And laughed in my face, and said that the manager was not there. I would really appreciate some follow-up from the manager at this location, as this is a Uhaul I would like to recommend and use for years to come, but my recent visit left me with doubt.
Arnie GI would like to write all the problems here but don't have enough space.
JOANN CVery nice people
Mary G | Premières impressionsYour self turn in process is tedious and poorly made have extended hours next time.
RYAN VNothing staff was friendly polite
lisa bExcellent service à la clientèle.
Quentin SThe Assistant Manger was AMAZING!! The main reason we are using U-HAUL. She left us with nothing to think about. I've seen her with other customers and she takes the time that is needed for each person! A true example of excellent customer service and care.
STEPHEN T | Premières impressionsVery fast friendly service.
dana lI never received an email receipt upon return.
donna sCheck engine light came on while in use truck was rough sounding and seemed it was past its life span of a vehicle that should be offered to the public as a rental
Michael SThe customer service was awesome and very helpful . I would definitely recommend.
Larry SWhy make us fill the tank back up but still charge more for the miles we drove?…
JANINA RRay and the team are top-notch! They were there for everything I needed and went above my expectations! Thank you guys!
Tyrell K | Expérience généraleThank you for allowing me to drop off and pick up another box truck the same day
Destiny PThose ladies are so professional and nice! I would highly recommend y'all!
Trenten FRebecca has just the right personality for a great customer service experience. There is nothing that needs to be improved at this location.
Robert Myour personal were very helpful and Friendly
paul dKeep up the great work team
Aaron YHad trouble finding the key drop box at first, but found it. Great location and self turn in service made completion of this order easy.
Angelica DStaff here are GREAT !!!!!!! Lovely young ladies, that were very helpful and considerate
thomas fExperience was perfect just keep doing what you doing
Jenny PThey rented a truck to me to haul a uhaul trailer, but the front end was so bad when i brought it back i complained and the man that checked it back in, said it shouldn't have left town, it is supposed to be only local. Was a shakey rough ride and i was hauling a Porsche. Could've ended badly. Next time I'll double check before leaving.
ALESSANDRA Pnone
John CThe associate that assisted with the transaction was extremely helpful and courteous.
Vaa MYou folks are great
Ludwig PI will call in the morning but i only used 12 miles and I rounded it to be 15 miles so you guys owe me a few dollars....other than that it was good
Taylor MPersonnell was extremely helpful & deserve a raise. They single handedly turned a bad experience into an overwhelmingly positive one & there support for the military is amazing. I did not get her name but some of the best service i have ever received & is the only reason I am leaving this feedback. Merci encore!
Grayson RThe staff is always super friendly and knowledgeable. They were amazingly quick at hook up. They didnt complain about being in freezing temperatures and they didnt mind my bearded dragon and my crazy cat. Very professional and made my move so simple. Thank you so much!
Misty THelpful.
Michael BThe lady was the only one working and she was handling it like a champ! She was very busy but still extremely polite and friendly and I greatly appreciate that.
Trenten F | Online Move InRoy Smith was the U-Haul employee I dealt with. He made everything smooth and easy. What an asset to his company. He is GOLD!!!!!
CINDY G | Premières impressionsRebecca K. was inviting and helpful. She made the rental process quick and efficient. I would definitely come back to this location for further business.
Garritt BThis was the greatest experience I ever had reserving, picking up, and returning a U-Haul truck. The representative Rebbeca greeted me with a smile and made me feel very welcome as a customer. After thoroughly explaining the reservation process, she left no room for questions. Upon returning, I was fortunate to be greeted by her and she had the same amazing smile as before. She asked a few question's to ensure the truck met my needs, checked it for damages and had me on my way in no time. Rebbeca is a wonderful asset to the U-Haul company and motivated me to never want to use any other transportation company besides U-Haul.
MICAH FThis UHaul self storage is very sophisticated and is extremely focused on the safety and security of their customers and possessions. This location is pristine in their cleanliness. Clean and shiny!!! Roy Smith explained all the details of entering and exiting extremely well so that I could understand, easily...It was a very positive experience and look forward to using them for many months maybe even years to come...Thank you, Roy.
ANNA K | Premières impressionsThe person who took care of me thru the rental process was Roy Smith. Can't say enough good things about him. I did a storage rental, truck rental , dolly rental and purchased moving supplies from. Smooth process, kind, patient, and knowledgeable employee.
CINDY GRoy ( the manager) was fantastic, he is an exceptional person and U-haul representative! A person can get good equipment anywhere, it's the people who make the difference and Roy made the difference!
clinton ANothing, everything was smooth and Rebecca wasextremely kind and helpful!!!
Yeji KWe had the best experience with Uhaul and this location. I had to extend our rental an extra day and it was an easy process. Both individuals that I dealt with during the pick-up, extending the rental agreement, and dropping off were polite and a pleasure to do business with!
Andra SGreat experience!
Jasen NRoy Smith is the man. Super accommodating and communicative. Would not have been able to complete my move without his assistance. Above and beyond performer.
John S | Expérience généraleExcellent service à la clientèle. The equipment is well maintained.
Francois VExcellent service à la clientèle. Employees was fast and friendly. Helped explain all needed information and made sure all of my questions were answered. That is the only U-Haul store I use in Lawton because every time I go there, I know the service will be fantastic.
Anthony PKeep up the good job and keep America moving
Ahmadou J | Premières impressionsThe availability of different sizes and prices were perfect for my needs and the young lady who helped me was amazing. Merci encore.
thomas m | Premières impressionsWhen I tried to explain the situation about the dolly I got told that they couldn't help me I needed to call my original renting location. I called my original renting location and they told me there was nothing they could do about it.
Austin CThe front counter person wearing the Rudolf costume was so patient and helpful with me and my reservation. I appreciate her so much.
Justine H | Premières impressionsExcellent service à la clientèle
Lorenzo WThe GM and his team were super helpful.
adrian bGreat customer service and always has answers to my questions
SAMARE V | Expérience généraleStaff was very knowledgeable and efficient about the customer (me)and getting me some storage space. I would recommend your company to all my friends
ALVIN C | Premières impressionsThe person that helped me was very friendly snd knowledgeable. Great Experience!
Danny MRebecca Kie provided excellent service.
Ruby SA great experience, very smooth and efficient drop off!!!
Jamie YRebecca K, went above and beyond to help support. She was very well knowledgeable about the Uhal and storage units. She was also meeting other guests needs as they were coming in to help and make sure they were welcome. It's nice to see customers service still exists in some company!
Deshawn W | Premières impressionsVery polite and professional thank you
jenifer mGreat...no fantastic customer service. The lady that helped us was awesome. Hope she a manager because she is excellent. Give her a raise!
Jackie WThe new alarm for the garage doors is a bit too much for someone who has autism. I understand the need for it but wow. Everything else was excellent.
Kathryn B | Expérience généraleCustomer service was excellent. Fast and easy getting the U-Haul.
Claudia GRoy and his team of experts were extremely professional, courteous and knowledgeable and that's just name off a few great qualities. They knew exactly what you needed to help make your move successful and were accommodating when we failed to plan correctly. Thank you 38th St Lawton for a marvelous experience.
neal vThe mannerisms of staff spoke of a time when we all were more so human to each other
Byron M | Premières impressionsBoth Uhaul team members who assisted me yesterday were fantastic! Rebecca & Gabriel were helpful, professional & friendly. I will most definitely recommend this location!
Kim VNeed more associates on shift when opening in the morning to assist with returning/drop off vehicles.
ken vGreat facility
Thadius C | Expérience généraleRoyal and his team of employees are extremely professional and very knowledgeable and the process is perfect. I WOULD NOT CHANGE ANYTHING!!! I AND MY WIFE ARE 100 % SATISFIED WITH UHAUL SERVICES 殺
neal vMerci
mickel w | Expérience généraleAwesome 👍😎
Era M | Premières impressionsThis Uhaul location is large, insanely convenient, amazingly technological, and overall sensational. I had the best experience ever. The staff was knowledgeable, friendly and courteous.
Colin D | Premières impressionsHad a great experience with Uhaul. The manager was very friendly… 5 Stars from me and will use again.
YESENIA M | Expérience généraleThere's very helpful and professional the man was helping me out on the phone and then when I got to the storage it was so much easy everything was already in the computer waiting and made it go faster
shirley p | Premières impressionsMoving from another state and had to store our household goods for about 5 weeks here. The climate controlled facility was great considering we moved here in the middle of summer. We stopped in a couple times to get some things and everything was always exactly like we left it. Very pleased with the storage service.
KELLY C | Expérience généraleSuper helpful! Knowledgeable! And most accommodating! Everything I needed in one stop.
MARY D | Premières impressionsStaff very friendly and understanding. Area well kept when it comes to cleanliness. I love how the GM is available for any situation to help as well as the staff. Will most definitely recommend and return when I need to.
Shondra W | Expérience généraleAwesome experience, Uhaul rocks!
MICHAEL J | Premières impressionsExcellent service à la clientèle.
John M | Online Move InI forgot his name but he manages the uhaul on 38th and cache he was so helpful and kind and understanding just willing to help .! I WOULD definitely recommend anyone to use them
CHANEL M | Premières impressionsTeam was amazing and helpful as well
Maurisha L | Online Move InThe facility itself was great! Great hours and very well maintained. Despite all of those pros, it's the staff that makes this place stellar!!! I had nothing but exceptional customer service and help every encounter with the staff. They are extremely courteous and helpful. The business is great because the people are great!
JACQUELINE H | Expérience généraleThe uhaul stuff was very helpful with everything by getting my storage unit processed and paperwork details information ready.
ALBERT B | Online Move InHave Bay's #1 and 2 open and available next time😎
Phillip R | Premières impressionsGreat service!!
Jetzabel M | Premières impressionsHave to say that the staff at this location were outstanding. Ran into a few issues through the process of unloading my goods into the storage unit, to include getting stranded there because my motorcycle wouldn't start. One of your staff members Jonathan went above and beyond helping me out. First he and the staff donated some ice cold water to my family and I as we were unloading the truck, then he helped me unload my motorcycle, helped me through the heavy crate away, and then spent about an hour helping me get my bike started. Exceptional team member you have there.
Shaun W | Expérience généraleNeeds 24 hour garage-door size vehicle access for un/loading. Only complaint. Thank you.
Richard J | Premières impressionsWas told there would be a lock in the unit there was not
Robert H | Online Move InGreat customer service! The team was fast, convenient and friendly!
JESSICA S | Premières impressionsGreat store run very well and Rebecca was amazing ! Always greeted with helpful smiles. Merci!
ALEXANDER V | Premières impressionsThe staff were also very courteous and helpful
Sherry D | Premières impressionsMy building that housed my old unit caught fire. Though I did not lose anything they did not want to move me into another building for fear of bringing a smoke smell to other units. I was being kicked out even though I had nothing to do with the fire. I will never go back to public storage. They are expensive and will have no issues telling you to find a new place when you are close to losing everything. I came to u haul because I have to be out by June 15th in order to not pay for the month of June in my old unit. When I came in the staff was amazing and helped me get a unit quickly. Also the rent is much cheaper than what I was paying in the past. I'm excited to move in and leave my other unit behind. Thank you so much for the help today! I'm happy that I have some where to go! You all are amazing!
KELLY D | Premières impressionsGreat customer service all the staff I've had contact with have great customer service 👏
CATHY A | Premières impressionsNice place, friendly staff
ANTHONY M | Premières impressionsThe staff was the best! The trucks were clean, the storage facility was up to par it was overall a good experience.
Kaylina H | Premières impressionsJust got our rental unit yesterday; so somewhat dismayed that the company is soliciting remarks at this time. The first impression was excellent. Now I'm afraid after receiving this review request expeditiously. Typically, unscrupulous individuals do this sort of thing to avoid derogatory remarks that most certainly will come later (break-ins??). For now, I can only say my check-in experience was excellent, as well as the appearance of the facility. In defense of my derogatory remarks; we did look at numerous other establishments in the area, and with many others we could see visible damage to doors from break-ins. Here, we saw no such evidence; but the facility appears to be brand new… could that be the reason?? Well, time will tell. The non-damage to doors and locks was the deciding factor in our choosing this establishment! And the check-in experience was simply amazing.
LISA W | Premières impressionsI greatly appreciate the staff at the west Lawton location for the hands on instructions of their operation policy with in-depth understanding. I know they can teach a Caveman thanks your facility is very well planned with security ramifications. Thanks
frank c | Premières impressions