The gentlemen that helped me was very nice. Give him a raise.
Janet PCustomer Reviews for U-Haul Moving & Storage of Whitney Ranch
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great fast and friendly service
Shameka GI made a reservation and wrote down all the details. I was dropped off at the location so didn't have a vehicle. The woman I spoke to when making the reservation told me they would accept a debit card for payment and that I would be able to rent a truck. Got to the location and the story changed. I was asked for a credit card which I do not carry with me. After some frantic phone calls on my part I decided to rent a moving van for which I was allowed to use my debit card. The rental was dirty and minus 1/4 tank of gasoline. The a/c didn't work. I returned the rental with a full tank of gasoline and driving less than I had estimated. I was very frustrated at having to waste my time explaining my situation and dealing with being told different things.
Shawnee FCustomer service was promptly
Irene GChristopher the assistant manager did a great service... made the process easy fast ...
Myrna C | Premières impressionsThere's really nothing you can do to improve, everybody was great, I was in and out real fast, and when I return the equipment I got help really fast, everyone was very friendly and professional
Daniel KVery good customer service
Maria VEverything was excellent customer service was awesome ty for the excellent service
Dale FIt's the fact that I schedule at a location near me to save on the mileage useage and you guys chose a place 10mi+ out of the way. No consideration on customers times/money.
Julia ZYoung man who hooked up the trailer was quick and efficient. All I talked with were friendly and helpful.
Dennis RMy truck was not ready at the appointed time, the communication was not timely. U-Haul really let me down this time as its the first time I booked a truck from out of state and did not have the means to go to another site when the Truck is not available at the appointed location. Luckily the nice store keepers took pity on me, helped me book another truck and drove me to 5+ miles to pick up a truck. The Truck booked did not come with dolly I register for online and I was charge additional mileage without consideration of change in distance due to the new booking. I even asked for this when at the UHaul location and they told me to talk to someone when dropping off. The truck also had less gas that indicated and I had to go back in for them to update, but no new paper work was provided.
Jeff SFirst truck they gave us , smelled like cigarettes and alcohol. Second truck they gave us, had a lock on the roll up door that we couldn't get off. The key provided for the lock didn't work.
greg rThere are a few young gentleman that work at this location and they are so helpful and hardworking. The whole staff has such pride in what they do. The employee that processed my order was super friendly, he had a smile the whole time. I observed another staff member, he was working under the tarp. He kept himself busy with the cleaning of the trucks and trailers that were being dropped off. This is an excellent location with an Arco gas station right next to it. Thank you for the excellent service!
Patricia AQuick pick up and drop off!! All of the staff was courteous and friendly!!!
richard gThese types of open trailers NEED MORE TIE-DOWNS! The whole purpose of an open trailer is to transport goods. Obviously, in the open air, these goods need to be secured with straps. But there are only a couple of places to connect straps/hooks. This makes no sense. I rented a 5x8 trailer. For the most part, I had to improvise ways to attach my strapping to the trailer. I just don't understand U-Haul's thinking here.
Timothy MOut of over a dozen U-Haul rentals, I can say this was the best service and vehicle I have ever rented!!
Robert PGreat staff
Randall SKeep on truck in’…
Mike NThe employees here at this location are amazing. Well organized and knowledgeable and most importantly very friendly and helpful.
Patrick TThe right side mirror was completely loose and not functioning. Very dangerous.
John BHave a truck that was reserved ready to go. Cashier indicated my truck was just outside. In actuality, two other trucks were parked in front of it and I had to wait to have them moved
Kevin OThe Van had issues with the A/C and having my 79 year old mother with me for 200 miles was not a good experience. First bad experience with this place.
Ryan LThe staff was super friendly and helpful!
Andria SThis location is well-organized with very good customer service.
Gary CEveryone I dealt with was kind and respectful. The gentleman that hooked up my trailer was awesome, we had a nice conversation about my truck and his new Camry.
Randy BIt was slightly unclear where to park my car while using the u-haul.
Angela AWill definitely rent from them again!!
James SCan’t think of anything - it really was all good!
Herald CProfessional service, knowledgeable technicians
Bhimer KQuick and easy
Jeffery RI was disappointed with the customer service. I previously rented a pick up or van from U Haul and have always used my debit/credit card for payment. This time the agent would not allow me to use the card to settle the bill because the card said debit on it. I explained that it could be used either way but he refused. Thankfully I had another card. Is this a new policy? Second I am on oxygen and have a tank that I need to take with me when I am away from my house. After I completed the transaction the agent told me the vehicle I rented was at the end of the lot and could be picked up there. So I had to walk to where your driveway begins to get the pick up. It would have been better for your agent or someone to get the vehicle and bring it up to your office. It very obvious that I have somewhat of a handicap and some assistance would have been appreciated. Bottom line some customer service training needs to be taught. Respectfully, Robert Regnell
Robert RGreat service guys in the lot did everything I never had to touch the trailer pick up and return smooth all the way around thank you
Chad zHey it is Chandler. I really apologize again for being sort of rude when I dropped that truck off. I was stressed and it was uncalled for. You guys were totally cool. Thanks again for everything.
Chandler GAll good. Satisfaction guaranteed
tommy dYou can let the person know when they make the online reservation that the credit card they supply isn't what is used when someone picks up the trailer. I reserved online for my sister to pick up and she had to pay with her card. We called and called and couldn't get anyone to assist us.
Debra PI was helped by kim Best.She was excellent helped me with the paperwork.i asked about if you had any specials running.she told me about a discount.The storage area was so clean and so was the unit.wow it was nice to see that.The floors were so nice also.She was very professional and really took care of my needs.I would recommend this u haul.Thank you for having such a excellent employee (Kim Best) we sure need more people like her inthe work fiel
Pamela W | Premières impressionsI returned the equipment a couple of days early. There was no receipt that they received the equipment. I picked up 4 pm in Oceanside, CA 28FEB2024 and dropped off in Henderson, NV in the evening on 29FEB2024, but the receipt that was sent says I checked it in on a later date. (I had the equipment for a little more than 24 hours.)
Rex TCustomer service can be a little slow at times but besides that Customer service has been nice and helpful. They just move slow
RAYMUNDO LThank you for an awesome job
Linda RI did have an issue but the employee fixed it and appreciated it...thumbs up!!!
Karin rThe team helpers demonstrated utmost professionalism and courtesy throughout the process. They collaborated seamlessly, ensuring a smooth transition of my belongings from the old apartment to the new one. I highly recommend their services for their exceptional job and dedication to safety and security.
Jean REven though it was little clean, could be a little bit better. But the rest is all good.
Martha HThere was damage in both truck and trailer , which was not noted I had to point it out. Equipment was NOT ready at time , nor location promised. I would have appreciated a phone call letting me know the equipment was not ready.
David ZMoved from nearby location to new location to accommodate needed equipment, new location rented said equipment which left me without needed equipment . Wasted time, and money.
Thomas CExcellent service à la clientèle
MARGIE CFew concerns, the largest being the fact that I received the vehicle at not a full Gas tank which costed me 15-20$ . More than I should have paid.
Sean FThe staff in person was very helpful in changing to a larger unit when realizing the first unit was too small, I really appreciated the helpful attitude.
Daniel B | Online Move InThey told me the truck was empty of fuel and I was headed to Costco less than 2 miles away. I figured I'd put fuel there. I ran out of fuel 1/2 there. I understand not wanting to pay for gas, but less than 2 miles worth is ridiculous. Yes, I could of put gas at the acro that shares the entrance but figured I'd have to be very unlucky to not be able to drive 1,5 miles give or take.
Andrew SVery disappointed that the wiring was hooked up wrong and we traveled 2 hrs then another 6 hrs to find out. 😡😡😡
Brian CThe install was extremely timely very courteous. Everyone that worked at the desk were exactly the same. I must say everything from purchasing to the install was stress-free.
Daniel GProvide location more hours so they can answer the telephone, (I dislike being transferred to centralized location and not having my question addressed or taken care of properly - please listen to your telephone query and you will hear it does not answer all concerns customers may call for) customer service at this location is excellent. Giving this location more staff will make this the prime location to visit and build customer base like me.
LAROCHE SEveryone is so friendly here and very accommodating.
COLIN J | Premières impressionsThe truck smelled very very foul
Alinah LThe guys who work outside there are all the best!!!
Annie DStaff and everything are excellent no need to improve anything
Ronald SAllow the customer to actually select the make of rental. For example Chevy & ford are not one and the same cargo van wise. Chevy although more powerful is outdated and non efficient fuel wise also a cut should never receive a rental with zero fuel ⛽️ in it for several reasons. 1. It simply doesn't even make sound business sense cause there is a good chance renter will not reach the pump before it start sucking fumes causing an unnecessary headache. 2. If you ppl knew anything in regards to fuel pump and the cost to replace you wouldn't allow that to happen in the first place. It's designed to pump fuel not air so with light on E! Is a recipe for disaster. 3. Renting out a vehicle with and empty tank literally, asking customer to basically fill it up at their own expense then upon return tell customer oh you brought it back way pass a 1/4 tank so we can't reimburse you is ludicrous at best. Here's why! You'll charge a customer easily for not bringing back at the mark it was upon pick up at the national average which would be at best $2 or more a gallon no questions asked so why not match that if it's over the mark? Better business is good business
Harold LAlways use uhaul very pleasant staff good price 😊
PAMELA AVery clean, nice people! Clean rest room, too!! Five stars!
Kenneth NI have rented over 30 times with no issue. First we had a crew of 6 for our move but truck came on completely empty fuel so delayed us 15 minutes at the starr. No other 26 foot trcuks so we had no choice. Not horrible but inconvenient. Then truck totally dead in battery at pur loading spot. Called for roadside and they needed an hour so a nice person jumped us. Called desk at facility to get a swap out. They said store policy is their roadside needs to jump us so would need to wait for another breakdown to get a swap out truck, but also about an hour from closing, so left us no option but to park at house. Next morning of course it was dead. Delayed us an hour again to get it jumped and we took back to facility. Really bad experience. Have had so many good ones not sure how I feel about it. Felt unsafe, the store policy. And phone clerk was short and unempthetic to us being on road in dark while raining, just gave roadside number and stated store policy.
KRISTIE AAucun
Donald BI’ve been a frequent flier off and on for the last 10 years or so and they have always and consistently been helpful, friendly and the location has been clean.
Yahel M | Expérience généraleI moved mine to a different storage company, due to cost. I am paying $20 less a month at the new location for a bigger unit. It
Lorie-Ann B | Expérience généralestop went out their way they're all on the same page I actually didn't expect him to go the link that they went to accommodate me . appreciate everybody over there and I'm glad I went to Whitney ranch to get my storage
stanley w | Premières impressionsVery unhappy with attitudes
Kathleen J | Premières impressionsPlease continue the excellent service provided
Thomas R | Expérience généraleGood communication skills & positive attitude by staff & management
LINDA D | Expérience généraleThe staff are helpful and super friendly.
Tonya H | Expérience généraleIt was all easy , everyone was very helpful and friendly !
SCOTT R | Premières impressionsI would have liked the office hours to be the same as the access hours of the storage facility.
Chaerish P | Expérience généraleGreats job guys
MARCUS B | Premières impressionsStaff was good. Only problem that occurred is when I removed my car off of the tow Dolly in the inspection area. I removed the straps, removed the chain, pulled the ramps down, and followed the associates instructions to get in my car and reverse it off the ramp. The associate removed the dolly from the truck before I got my car off (all on camera) and the dolly slammed upward damaging my front bumper. I have a big scratch on the front left and an outward dent on the front right. My claim number is 03283580-2023 uhaul claim number
JACOB A | Premières impressionsMerci!
Nolan P | Expérience généraleThank you all for your help.
NIKIA T | Expérience généraleEven came with a month free storage. A bonus.
KEE W | Premières impressionsEvery employee was great and helpful.
Ronald J | Expérience généraleIt's has been 5 years since I originally rented and was not in a position to have adequate housing. The entire 5 years the facility and staff were amazing
Leonard S | Expérience généraleI am very happy with the fact that my storage manager made collaborative solution to help during these hard time and appreciated they had reached out to do this so I could be able to be on food standings.
Gwendolyn L | Premières impressionsChelsea and Kenlie are simply the greatest always there to help and accommodate you in anyway possible! Great team there!
Kimberley B | Premières impressionsThis facility held well over $20k worth of belongings for 2 years while I figured my life out. I'm so thankful of how often you guys were able to work with me on late fees I might have fallen into and just generally having my back. 10/10 would recommend
Hayden D | Expérience généraleGreat price for the size I needed. Very clean and safe storage thank you.
Curt M | Expérience généraleI felt very safe using U-HAUL storage for the items I needed to keep there for a move to my new address. Everyone at the facility was extremely caring and respectful. I saw it as a pleasant, clean, well-run establishment, and would definitely choose the Stephanie Place U-HAUL again. I feel very confident recommending it to others as well! Martha Woodworth, Henderson, NV
Martha W | Expérience généraleEvery staff member I came in contact with was so helpful and professional. You should be proud of the staff. From Christopher, I think it's his name that did my initial contract to the manager on duty that helped me when I came after hours to the gentleman that completed my check out; the service was wonderful. Thank you for making a horrible experience of loosing my home a lot more easy.
lavet s | Expérience généraleI absolutely loved this UHaul facility. Everything about it was top notch! #KudosUhaul Whitney Ranch
Dannise D | Expérience généraleThe entire experience was wonderful.
JASON W | Expérience généraleVery professional
Artur D | Premières impressionsGood customer service
Stella J | Expérience généraleAnytime I left without signing out or I forgot to lock it uhaul was on top of it and secured my storage unit . Thank u
Tyresha B | Expérience généraleChelsea was a pleasure!!!! Great customer service!!!!
brittany g | Premières impressionsFriendly, knowledgeable, caring staff.
sherry r | Premières impressionsExcellent customer service
Anna B | Premières impressionsGreat staff
Chyenne L | Expérience généraleThe only complaint I had was I moved out of my unit 8 days after paying for the full month. When I moved out I was not offered a refund for the days I didn't use. They already had someone who wanted the unit so I guess they double dipped on that one.
Audie D | Expérience généraleBetter than expected…
Daniel H | Premières impressionsExcellent service in all departments from this location, they helped guide my through the processes and select a rental unit. Gave plenty of useful information, and was very professional. The employees went out of there was to find me discounts, and helped me with a prior reservation that was miscomputed. I feel extremely satisfied with my service & "hospitality".
Felix V | Premières impressionsEveryone made sure I was okay and had everything I needed after having such a stressful move ! I strongly appreciate The Swift action the manager took to find me an available storage unit ! THANK YOU ALL SO VERY MUCH !
Chyenne L | Premières impressionsDaniella. Excellent representative for U-Haul
Patricia C | Premières impressionsWonderful experience with U-Haul always safe and secure well maintained and awesome staff. Merci.
BONITA L | Expérience généralePersonally, I would like to see your staff emphasize the importance of using the entry keycode to avoid setting off alarms. Regardless of business hours or "after hours" entry, in just 4-5 days of having my belongings stored in your facility, I heard the alarm sound approx. 10 times (& truthfully, it scared the crap outta me every time!). Otherwise, service & convenience were well-accomodated; the use of your multi-tiered offload area was especially helpful for me, unloading a 6x12 trailer & reloading a pick-up truck. Just wanna say thank you... staff was helpful & professional, and facilities were on-point. Kudos, & I wish everyone at U-haul a Happy Thanksgiving & blessed holiday season. Respectfully, Ry
Ryan S | Expérience généraleAucun
george k | Premières impressionsGreat staff, very friendly and helpful, the facility is well worth the money compared to other storage facilities
Michael A | Premières impressionsBecame more pricey and was difficult to work with throughout the work.
Quinten M | Expérience généraleSúper satisfecho excelente
Miguel R | Premières impressionsChelsea was the best ! Along with the entire experience thank you uhaul
Jasmine L | Expérience généraleVery convenient and accessible. The facility is very clean and I would highly recommend it. Uhaul has everything you need to make a move across country at a reasonable price.
JOSEPH V | Expérience généraleI just want to say THANK YOU to the entire staff! The manager, front desk representatives and even the uhaul drivers were absolutely amazing. I am grateful for everyone here that took great care of my items!
Amelia F | Expérience généraleThank U.
Teresa B | Premières impressionsVery convenient and clean.
DAWN C | Expérience généraleGreat place. Always clean. Saved me money on my storage unit. Will go back for boxes when I move
Bryan T | Expérience généraleHighly recommend
tina g | Premières impressionsThese guys go out of their way to help people. Whole staff very very friendly.
Audie D | Premières impressionsI appreciate the hospitality that came with my U-haul experience.
ORBARY W | Premières impressionsThis facility exceeds all expectations. This is my second time over the course of the past three years to use this facility. I will use it again, and refer it whenever the opportunity arises
CYNTHIA H | Expérience généraleI have had this storage space for 5 years now and they are the best!!!! Thank you for all your assistance!
Cara C | Premières impressionsFast friendly service in a clean facility
JOSEPH V | Premières impressionsExcellent service à la clientèle
charles c | Premières impressionsWho is this?
June N | Expérience généraleIved used this uhaul for all my moves and storage needs and they've not failed me yet. Definitely recommend this place.
Sabrina B | Expérience généraleMy unit was clean and I felt that the building was safe, clean and well maintained. I would rent at this location again.
Sakinah H | Expérience généraleGreat!!!
CYNTHIA T | Expérience généraleMr Edward bloom was happy with the service by office and good friends I had with U-Haul
Edward B | Expérience généraleThe representative was knowledgeable, polite, and very helpful to want we needed.
Elizabeth K | Premières impressionsYou need to have more friendly staff. They are rude specially one skinny guy . When a problem comes they really don't try to help . In fact one time he acissed me of liying.
Gladys b | Expérience généraleThe entrance and parking area is extremely cluttered with trucks so trying to find my way was not easy. Otherwise it was fairly easy to locate and access. The layout could be better and also less trucks to maneuver around.
Laura M | Online Move InIf we didn't get home until 3am, the experience would have been great. It took over an hour for them (U-Haul) to get us a room we needed. The rooms we reserved were gone!!! Not a good experience.
Rachel R | Premières impressionsEmployee service was outstanding and they accommodated me at the last minute when I needed storage space for a twenty foot truck.
Douglas S | Premières impressionsVery kind people thank you
rauly g | Expérience généraleStaff was very consistent with taking care of customer needs.
james d | Expérience généraleThe storage facility was clean with easy access
Rachel M | Premières impressionsGreat experience!
Darnell p | Expérience généraleThe guys were awesome. Working with them to sort out the wrinkle in my reservation with the prior reservation was a pleasure. They were good humored, understanding, and accommodating. I'm glad the wrinkle happened to put me at their doorstep.
Jeffrey L | Premières impressionsThis location is easy to get into and out of.
Darnell p | Premières impressionsI have had my storage unit for 15 years and we have never had a problem with anything here. It is very secure and is very clean. I love that when you come and go you always see a staff member around makes you feel safe when you are by yourself storing new stuff or getting something you need out of your unit. We were able to leave the things we no longer needed or the children who are now grown wanted that we kept (which was all their things as they grew) in the share area, so someone else could have and use the items if it was something they wanted or needed. We always got a reminder that our payment was coming up or a reminder beforehand that they were going to be taking our payment out of our account. So it was never a surprise or we didn't forget that we needed to pay the storage. Thank You all @Russell Road Uhaul Moving and Storage for the many years of service and making our belongings safe and secure and for a wonderful experience. We will always come back if we ever are in need of a Truck Rental or a Storage Unit again. Keep doing what you do You are all WONDERFUL.
Trina L | Expérience généraleThe best ever
Hector F | Expérience généraleThe boys in the office were extremely polite and had great customer service!
Maris M | Expérience généraleDanielle was super pleasant when picking up the truck and everyone else was super nice as well
Michele M | Premières impressionsI like to extend my gratitude to Chelsea for taking the time to help me in a very stressful situation. We need more of her in this world. Thank you Chels, and you are appreciated. -John
JOHNNY G | Premières impressionsI would like to Thank Danielle Shaw for an AWESOME customer service. She checked us in for the moving truck and checked us out for the storage space we rented. Everything went as smoothly as can be. She was courteous and professional. There was an issue when she was finalizing our truck as someone cancelled our truck reservation because of our out of state license. But she was able to fix it as we just got our new place and had established our time there renting the storage in that specific facility. GREAT JOB DANIELLE!!
Maria S | Expérience généraleStore Manager Johann was awesome.
DEAN P | Expérience généraleThe employees are wonderful making a very stressful process quick and easy.
Kristine H | Premières impressionsThe Bathroom Was Nasty. People Used The Trash Can For A Toilet. The Toilet Seat Had Fences All Over It. There Was No Soap Or Paper Towels. I Alerted Staff Three Times About The Condition Of The Bathroom. I Had To Use The Bathroom Across The Way @ The Service Station! The Manager Yohan Is Rude & Overbearing. He's A Bully. And, Harassed Me About Parking My Car On The Lot, When A White Cadillac Has Been Parked There For 5 Days. He Harnessed Me About My Account Payments, When I Was Moving Out To Another Uhaul Facility In North Las Vegas, An Hour Away From The Stephanie & Russell Uhaul Site. THE BREAKS ON THE VAN MALFUNCTIONED! They Went All The Way Down When Pressing On Them. I Had To Stay 3-4 Car Lengths From Other Cars, So As Not To Hit Them. I Have So Much Dissatisfaction With This Uhaul Experience. Rev. Vickie Caldwell
Vickie C | Expérience généraleThe young lady that handled my check in was friendly and efficient. There was no lock in my unit at check in.
BRUCE A | Premières impressionsJeff was very helpful and very professional
La W | Premières impressionsRobert Navarro was great. He answered all our questions and concerns. Awesome customer service!!
Maria S | Premières impressionsVery friendly and helpful. Best ever!!
Andrea M | Expérience généraleI originally wanted a storage to fit all my stuff after talking to one of the staff we settled on what I though was the right size .. I have 2 bedroom house .. I ended up with a 5by6 closet rich did not fit anything and was told that's all that's available .. I was not able to move all my stuff and had nowhere to put remaining items .. I got a truck also which now I need to pay for because it was. Late all other storages were close and o had no idea what else to do .. check in staff friendly manager did not care . Whole experience bad from the truck rental in which they sent me to another location to pick up .. they were great ! To storage I'm out of money and stressed.
Marigold S | Premières impressionsManager last Lynch did a great job setting me up with unit and 10 foot truck to move items into until as well!!
Joshua C | Premières impressionsExcellent Service very pleased
APRIL H | Premières impressionsGreat customer service and easy access to my storage unit. Great price as well
Curt M | Premières impressionsService agents were professional and knowledgeable. They should be given a pay rise immediately and promotions as soon as practicable.
Harry H | Expérience généraleFacility is remarkably clean, with large elevator and free carts available to help move things from your truck to your unit.
Christine J | Expérience généraleOver all the best
Leanna S | Expérience généraleI honestly have nothing but excellent things to say about the facility and the staff
iulia S | Expérience généraleOutstanding customer service from everyone I encountered. I would absolutely recommend this storage facility to anyone.
Steven U | Premières impressionsThe people in the office were 👍GREAT
Gloria R | Expérience généraleMiss Sophia Was absolutely professional, helpful and friendly. She made sure we had everything we needed to move our stuff into storage. This was not only a painless but also a delightful experience. She understands the concept of ... CUSTOMER SERVICE
JOHN J | Premières impressionsThe staff is great, i will not use any other location
Thomas W | Online Move InThe manager Angela was exceptional none better. You should give her a bonus
KENNETH C | Expérience généraleThis Location is BEST!!! Everyone and I mean everyone ( Chelsea, Angela, JC, June, Krayssa, Angelik, Sophia, Rich, Bill, Brad, David, Wendell, Robert, Tony, Kamien, John, And Francisco!! ) is soo amazingly Awesome! This is Definitely theee best Uhaul in NV!!! =) I will always store my belongings at U-Haul and use it for ALL my moving needs!! I highly recommend this location!! Fantastic customer service, Storage Secure and clean, trucks well maintained and can't get any better deals on boxes! What more Can you ask for!!!!! Thank you for the wonderful service!!! Keep up the Great Work! Thank you
Adalia A | Expérience généraleI honestly can not think of any instance where I had a "real" problem and it was not resolved is the reason for the "excellent" rating. On several occasions, I have had to speak with representatives both in person and over the phone and they were always friendly and helpful-did I add I rented a unit there, 2 at one point, for years? I highly recommend this Uhaul location for equipment rental and storage.
SHERION D | Expérience généraleChelsea and Richard helped me each time I rented a unit, truck or trailer in the past couple of years. I truly appreciate all they did. The new GM Adalia has made the location more welcoming; the team can be themselves now and she extremely accommodating. Bill is very nice and will be there for all your truck/trailer/hookup needs. Thank you for taking care of my .
Michelle M | Expérience généraleAMAZING CUSTOMER SERVICE!! THANK YOU SINCERELY KEN JOHNSON
Kenneth J | Expérience généraleMy rating said it all , the employee are great and helpful. I have just moved out of the unit and it was a nice friendly transition, one of the employee actually help me put some items into the uhaul truck when he seen I was having difficulty....Thanks uhaul team !!!
JANICE M | Expérience généraleThis facility is amazing. I love that a lock was included in the unit for us! The loading dock made moving in much easier, as did the elevator and all the dollies. I feel very secure knowing the unit is alarmed. The staff was so helpful and friendly. I'm very happy with this unit and will definitely recommend it to everyone! Merci.
Kaeloni S | Premières impressionsthank you for a quick check-in and getting me on my way asap. The drive was quite long getting here so it was nice not having to wait long for the unit .
Peter A | Premières impressionsMonthly rate for the 5x10 unit was a bit pricey.
Leslie L | Expérience généraleI was initially frustrated by wait time on the phone for fifteen minutes, however the person I spoke with was professional and courteous. After I received a reservation and went on the property everything went smoothly. Merci!
thelma p | Premières impressionsWhile the assistant manager I spoke to the evening of July 8th was very friendly and professional and confirmed my storage rental over the phone, when I went in the morning of the 9th the 2 female employees at the front desk stated I had no storage unit despite me being charged for it and refused to help. I was refused the service I paid for.
Michael R | Premières impressionsThere isn’t an option for 24 hour access online, but the wording makes it seem like that option is included, which made it extremely inconvenient to make a trip for nothing at 3am.
Ashley M | Online Move InI was dissapointed that U-Haul does not pro rate the unit. I moved out early and still had 20 days left on my unit. I had this unit for 2 years and usually paid up 3 months in advance.. I called and texted with customer service to discover that I couldn't get my $66 back as the units aren't pro-rated like an apartment is. I would hesitate to recommend U-Haul for that reason. I would recommend that the customer find a space that does the pro-rating. My rent went up, which I found frustrating. I would have expected some kind of discount because I was a good customer that paid on time or in advance.
Brenda D | Expérience généraleI had a unit here for about 7 years. Never had any problems. Such nice people work here! Thank you for everything!
CELINE C | Expérience généraleChelsea was very respectful & professional. She was an excellent help.. Thank you much.
Cherylbeth B | Premières impressionsRental units are too expensive and At times, there's not enough space at the dock. Other than that, it's a A+ facility.
FLORDELIZA M | Expérience généraleExcellent service à la clientèle
Nicholas C | Premières impressionsChantelle and the rest of the staff are the best....
ANTHONY W | Premières impressionsSomething that would be helpful in the units would be lights.
Douglas W | Expérience généraleAlways clean, and fresh smelling. I always felt secure while there. Best Uhaul storage facility!
Amelia M | Expérience généraleI no complaints everyone the front desk mike the manger was the perfect crew . I was with them for about 3 plus years n they treated very good .i would highly recommend them ...
Katie L | Expérience généraleOne of the best storage facilities by far.
Donna C | Expérience généraleI enjoyed my time with you folks.
michael m | Expérience généraleConvenient location with lots of trucks, friendly and helpful staff, and clean facility. I will rent a storage unit from this location again.
Jennifer R | Expérience généraleSmooth ride and execution of paperwork. Right on point!!!
Dnelle S | Premières impressionsManager Mike, and one of his employees, Angela, were great to work with!
Patrick T | Expérience généraleCame in to get my room, the clerk assisting me did not know how to look up reservations. She asked a coworker for help and he told her to figure it out because he was busy or to ask someone else.
Ed G | Premières impressionsThank u
Sally Y | Expérience généraleBill provided me with excellent customer service.
Jennifer R | Premières impressionsStaff was very nice very helpful
Rosemarie L | Premières impressionsThey had plenty of friendly staff and are very helpful.
Leila P | Expérience généraleI would use again and recommend
Melissa R | Expérience généralenone
Robert D | Expérience généraleI had my belongings stored at this U-haul location for more than two years and was very confident that Mike and his staff ensured the utmost security and cleanliness of the facility. Thank you to them
Rhonda G | Expérience généraleBy far the Best UHaul Facility I have used.
Francis H | Expérience généraleVery helpful and pleased with the service
stephanie v | Expérience généraleAngela was great to work with as well as all of the employeess that I talked with. After needing 4 units instead of 2, I was grateful for their coutesy and and professionalism.
Lana A | Premières impressionsS.O.
Jennifer H | Expérience généraleI chose average because I reserved this trailer for $14 a day. The reservation was moved to the Nellis location due to your convenience. I had to drive 30 minutes to get it, plus I had to pay $50.
Randy K | Premières impressionsVery clean, secure and well lit facility. Staff was very professional.
Robert M | Expérience généraleThe facilities were of excellent quality. The building was immaculately clean. I also liked the security features. Staff were very responsive and accommodating.
Cheryl C | Expérience généraleAlready expensive and raised the price every couple of months. Nickel and dimed is to another storage facility.
Jonathan M | Expérience généraleThank you for keeping my personal property, safe and secured while I was transitioning from Vegas.
Marshel B | Expérience généraleGreat service
Norman F | Premières impressionsExcellent service à la clientèle
Carmelo C | Premières impressionsVery helpful, great staff, and personnel. From the GM. and every one else. Highly recommend. A 5 star Unit.
Vahe M | Expérience généraleWonderful experience and great service thank you uhal
Kenyon B | Premières impressionsFees are much too high, I spent 3 800 in one year & five months. Will never return....
Eunistie P | Expérience généraleT'Anna was great! She was super friendly and helpful! Excellent customer service!
Douglas W | Premières impressionsHi Mike you are the coolest great service
Richard W | Premières impressionsStaff was so helpful and welcoming!!
Paula N | Premières impressionsGreat facility and custom service. Very convenient hours.
Yvonne D | Expérience généraleI don't recall her name but the gal that helped us went above and beyond to answer questions and show me my options. I am happy about my agreement. She is an asset to your company.
Mary B | Premières impressionsBest uhaul location
EZEQUIEL M | Premières impressionsService at this location exceeded All my expectations very friendly very prompt I would definitely recommend this to any friends
Elmer S | Expérience généraleThe staff was always nice and helpful.
Stephanie S | Expérience généraleGreat experience.
Ryan T | Expérience généraleEveryone was extremely helpful, personable, and made this transitional season in my life... start off well. THANK YOU!!!!
Deborah R | Premières impressions!!!
Jacqueline D | Expérience généraleGreat Customer Service Very Friendly and Helpful
Kimberly F | Premières impressionsA GREAT U-HAUL LOCATION.
EARL H | Expérience généraleFrom day one, your staff has always been friendly, courteous and helpful. I've never had a problem. Great service!
Marleen M | Expérience généraleVery clean an friend
CYNTHIA R | Expérience généraleN.D.
Preston A | Expérience généraleExcellent.
Stephanie F | Premières impressionsGrate
Theodore P | Expérience généraleVery happy having used your very clean storage unit.
Lavonne H | Expérience généralemerci
Robert T | Expérience généraleI only needed storage for very short time, however, I was told I got the second month free, it was not noted anywhere and got message when the next payment was due. It was for the second month.
Roxanne R | Expérience généraleThank you for working with me and understanding personal issues. I will always be grateful for having my stuff stored at Uhaul.
Jazmin C | Expérience généraleNo comments
SABRINA M | Expérience généraleAngela was super excellent, took care of me and went out of her way to solve any problems i had.
John P | Expérience généraleThe staff was more than helpful with our changing needs. Especially Angela. Thank you for taking some of the stress off of our recent move!
Kelli J | Expérience généraleThere was confusion about access hours. When I ask on the phone the person said 24 hour access. At check in there was no mention of access hours. When picking up Stuff I had to leave at 5 pm.
Thomas H | Expérience généraleI have used your facility on several occasions throughout the years and have always exceeded my expectations. The staff on this occasion was the most helpful and friendliest ever.
Miguel T | Expérience généraleI loved using this facility to store my furniture. It was a worry free experience. Respectfully; Deborah Lafayette
DEBORAH L | Expérience généraleVery helpful and was able to drop off truck at this location instead of the location that was specified on my original receipt. Ruth was extremely helpful as well!
michael l | RéservationGood. Job
Victor L | Expérience généraleMerci.
MELVIN T | Expérience généraleThe personnel was very friendly and helpful and the facility was perfect for our needs.
Barbara f | Expérience généraleMoving out of this storage and facility as the monthly cost raises yet again.
JOSEPH S | Expérience généraleI'm telling you I can't say enough about the customer service !!! I've been renting my trucks for the last couple years from U-Haul ... from locations from Boulder Highway and Horizon...95 and Durango
Ronalld S | Expérience généraleWe were pleased with the haul experience
Brett W | Expérience généraleThank you for a great experience. Rich went above and beyond to assist us Thursday. He deserves a raise!
SCHEHERAZADE B | Expérience généraleS.O.
Rich C | Expérience généraleHorrible
tom v | Expérience générale