Customer Reviews for U-Haul Moving & Storage of Woodmere

5 808 évaluations

2525 Eastern Blvd   Montgomery, AL 36117
(Next to Cohen's, Across the street from Home Depot)

(334) 239-0471

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(334) 239-0471

2525 Eastern Blvd
Montgomery, AL 36117
(Next to Cohen's, Across the street from Home Depot)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor F. 
Évaluation :
4

The customer service people were great, but the wait time was not. Please have more than one person working the desk so that wait times are not 45 minutes and the service people are not worked to the bone. Otherwise, the trucks were in great working order, and the rental experience was good.

Angela H. 
Évaluation :
5

Keep up the great work

Divonta P. 
Évaluation :
5

This location is great

Korica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Not much

Donald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

The guy was really nice and even allowed me to upgrade to a bigger truck even though I reserved a smaller one. It Was a smooth and easy process!

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
4

Hours were convenient and the guy that checked me out stayed late to assist me because I had originally dropped off at wrong location.

Tankiya W. 
Évaluation :
1

Check the items before you rent them out. My trailer was burned on the inside and on the outside.

PERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren T. 
Évaluation :
5

The trailer was good and I had no problems, however, it probably needed new tires!

Ray W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

shanna W. 
Évaluation :
4

Overall it was a good experience. Nice customer service

April H. 
Évaluation :
5

Rien

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

I'm retired military, and the staff at this location is one the best I have ever dealt with. Awesome customer service!

Michael F. 
Évaluation :
5

The Uhaul person saw me pulling up and made sure to come over and get the keys from me since he was also helping out another customer. I didn't have to wait around. I got my receipt emailed to me which was great.

Emma A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
1

I was charged for two extra miles that I shouldn't have been charged for as well as three gallons of gas that was not there when I got the truck. I put the gas back where it was when I got it and I counted the mileage accurately from the odometer as well as Google maps. I will be contacting customer service because whereas it may not seem a lot. Uhaul just inaccurately took a meal from my kids and I mouths.

Tamara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley T. 
Évaluation :
3

I am a returning customer, and this experience was the worst to date, I've utilized U-Haul storage for 5 years, had just used the service in September 2023, so the routine of reservation was made in adequate time as I received confirmation texts and emails, I with another party conversed with the u haul agent where specific requests to have storage , truck , and dolly, I was told I would receive a month's free for storage for being a return customer within the same year and a free lock as that was the special for customer this month. Upon arrival I had no storage or was told there wasn't, no one in Mtgy had a dolly was conveyed to me by the in-store agent. This was A TOTAL INCONVIENCE AS I HIRED MOVERS, and was held up at uhaul , and had my adolescent grandchild with me the whole time. Then was charged for the lock and insurance on two separate transactions, this was Terrible and I have to voice my experience to whomever, I was lied to about the size of the storage and lied to that there weren't any, then none on the first floor.

Nikki M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freda D. 
Évaluation :
5

Nothing. Great people.

Gwendolyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashanti S. 
Évaluation :
5

THEY HAVE A CHALLENGE BOOKING/RESERVATION COMMITMENTS AND RELYING ON RENTERS TO RETURN ON TIME. DO A GREAT JOB ATTEMPTING TO SATISFY CUSTOMERS.

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajiv S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley H. 
Évaluation :
4

Answer your phone. I had a question that couldn't be answered on the app. Big problem.

sarah S. 
Évaluation :
5

5 étoiles

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latanya G. 
Évaluation :
5

Have more employees.

nancy S. 
Évaluation :
3

See above comments

Haley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby J.  |  Expérience générale 
Évaluation :
5

The two guys that worked there made my move very easy and also I got the storage promotion a free month. I really want to thank them for going above and beyond to make everything less stressful.

Korica M. 
Évaluation :
1

I would like to preface this review with the fact that the specific location is not the problem, but since there was no review option of my original location I will do it here. This location was extremely helpful and the original location that I requested my truck, but I was sent 40 minutes out the way to a location that was closed for renovation. Then was on hold for an extremely extended period of time (in her defense she was really trying to find a solution) to find a new location (my original requested location) but had to “upgrade the truck because the 20' I requested was unavailable (even though my reservation was put for about a month), it was supposed to be at no additional charge, but when I arrived there was an almost $200 increase because I was originally charged the 26' truck rate. Again, this location was amazing and helpful with resolving my issues, but the frustration of time wasted on my part can't be unmentioned. Not to mention that size truck cause me to spend more money on gas because of weight, and I truly did not need that size truck. That God I had a family member that drove trucks because I would not have been able to drive a truck that size in the apartment complex I moved to

Rasheda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia T. 
Évaluation :
5

Aaron and his team were excellent.

Richard c.  |  Online Move In 
Évaluation :
5

Great Service

Cornell S. 
Évaluation :
5

Owner provided outstanding service.

William A. 
Évaluation :
5

Customer service is the greatest!

FLOYD C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benny H. 
Évaluation :
5

Our truck rental went very smoothly and the guys in the store were very professional and courteous. I chose the U-Haul Moving & Storage of Woodmere location @ 2525 Eastern Blvd because of their excellent rating, which in my opinion is fully justified.

Tony B. 
Évaluation :
5

The staff was friendly and knowledgeable. Having to move is never FUN. Because the staff made the process seamless it made moving day a little loess painful! Thanks to the great staff at this loca.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYONA M.  |  Expérience générale 
Évaluation :
5

Always respectful

Jacob M. 
Évaluation :
3

I think that the customer service team at this location should be friendlier and use their customer service skills better I have been to this location several times and the customer service sucks Everyone is so unhappy as if they hate their job.

tumuria C. 
Évaluation :
2

Rat dropping all over my things.was really nasty.

CLARK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYONA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
1

Rude, unfriendly, and poor communication. My company rented a U-haul truck for 31 days. When we messaged them to say we wanted to extend it for another week and asked them to let us know if it wasn't available. There was no reply or reservation.

ATS Alabama C. 
Évaluation :
3

Equipment was clean and mostly functional for our needs. However, one of the four tires was nearly flat at 15 psi and the other 3 tires were 15-25 psi low. The forward safety chain was missing from the trailer. The passenger side fender was missing a mounting bolt.

Thad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley M. 
Évaluation :
5

Aaron, the Service Manager, was great, he was knowledgeable and very courteous!

cohen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen A. 
Évaluation :
1

Randomly as I was moving in my items, the building locked me out. I had left my keys in the lock for the storage unit within the actual storage unit thinking that it would be safe there since I was continuously moving things. When I went outside to gather more things and purchased another unit, the building locked me out, denying my 24 hour access and leaving me stranded without my keys at 2:00 am. The manager of the facility refused to come to the facility and I was forced to sit in the U-Haul truck for 5 hours overnight in 20 degree weather. No one came to help me. I'm still sitting here now as I type this message. This is ridiculous.

Latigdra B.  |  Online Move In 
Évaluation :
3

Have staff that can get the customer out in 3 mins or less

Adella T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

The app doesn't work I kept being placed on hold when trying to extend my rental 2‐3 hours...I never received assistance. Upon returning the vehicle I was charged for an extra rental, which is absurd, and Kevin W told me he didn't know why no one answered the phone because he wasn't there. He was very rude. I won't recommend this location.

Teldra H. 
Évaluation :
5

Hire me

angela D. 
Évaluation :
4

Need more help at customer counter doing peak hours!

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris B. 
Évaluation :
5

Go back to limited free miles(50). Instead of dollar a mile .50.

edree W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice G. 
Évaluation :
5

Everything was Great. Fast. Customer Service from Markell was Awesome. He was very knowledgeable and professional. Thank you so much. I will always use this location for future references.

Tennile M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shederian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benny H. 
Évaluation :
5

He would not even acknowledge the fact we were told there would not be charges for extra miles…

Amy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMEKO M. 
Évaluation :
2

Don't over talk or rush the customer. Very rude

Donqueta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline D. 
Évaluation :
5

KENDALL, CALEB, Kevin Washington. Just wanted to send out a big Shout out! Thank you guys for always taking care of me. For the three years while I traveled. You guys deserve. A Well done! Thank you all so much.

Yolanda m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanita B. 
Évaluation :
4

Make sure I'm given the right trailer. Initially they hooked up one of your new ramp 5x8 trailers but the text Uhaul sent me to check the trailer's license plate showed I was given the wrong trailer. Had to unhook that one and replace it with a two door trailer. Still not the license plate in the text so your rep had to call your HQ to get me reassigned to the trailer hooked to my car. Overall it took about 2x the time necessary to get me off with a trailer.

Karen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Von J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pickett R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Nothing! It was easy and you were great!

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALERIE K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

K Scott G. 
Évaluation :
5

Staff bery friendly, well informed, and effective!

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
5

Marcus was very helpful and courteous

Hashia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
1

There's is a white guy that works there with glasses he over charged me tried to make me pay $60 for a dolly when east south let me rented one for )10

Marcquarius S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Annabelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald S.  |  Expérience générale 
Évaluation :
5

Customer service was excellent. Very helpful and provided all the info I needed. Merci

Jan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan H. 
Évaluation :
5

Everything went smoothly. Sales rep was very helpful!

Chandra J H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FAITHE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Le service à la clientèle était génial. Thank You. The pickup and return was easy.

Brandon Y. 
Évaluation :
3

The truck was clean as far as trash and etc. However, the odor of marijuana was horrible. For the amount of money that we paid, we should not have had to endure the odor of marijuana.

Gina S. 
Évaluation :
5

Service and staff were friendly and efficient. No issues.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S B.  |  Expérience générale 
Évaluation :
3

Should have been a lower level do to disability.

DEBRITTANIE T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W.  |  Premières impressions 
Évaluation :
5

In to have a dumpster for move out to dump items they don't need

Martin G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Parthenia F.  |  Expérience générale 
Évaluation :
4

The staff was friendly and helpful. My only complaint is the bathrooms were filthy.

William W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH E.  |  Expérience générale 
Évaluation :
5

Real nice and thanks

BRYANT D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khayla C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE C.  |  Premières impressions 
Évaluation :
1

The guy at the front desk, white guy, says he was the manager, absolutely horrible disposition. I was being helped by someone else and he just insisted on being in our business. Which may have been ok but the store was full and he was just loudly putting my business out there. Had he stated over in his area and helped his current customer that might have been useful. He just was not pleasant at all the whole time I was thinking. I'm am so glad I'm leaving because his attitude and way he talks to people was uncalledfor, unprofessional, inappropriate and rude. Everyone in the store was looking at him as to say why do you have to be so mean and unforgiving. I will never ever ever use this uhaul again and I will definitely tell all my people not to either. And I am a very professional person, and I believe that good customer service goes a long way. But he has none and that's just unfortunate. And the crazy thing is you guys may not read thus, but if you do please consider addressing additional costumer service training. Uhaul Woodmere

Hannah J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRITTANEY J.  |  Expérience générale 
Évaluation :
5

Thank you for keeping my belongings safe and secure

Shannon P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dana C.  |  Expérience générale 
Évaluation :
1

I arrived to the U-Haul storage and the employee was outside on facetime with someone. The staff stayed on the phone the reminder of the time. The staff was short handed . I waited for almost an hour for someone to help me getting into my storage. I called several times but no one answered. I would not recommend this place of business to anyone!!!!!

Dwayne B.  |  Expérience générale 
Évaluation :
4

The ENTIRE staff was very friendly, polite and PROFESSIONAL at this location and we very customer focused.

Orlando E.  |  Premières impressions 
Évaluation :
5

U haul help make my move a success... Thanks!

FELICIA W.  |  Premières impressions 
Évaluation :
5

Smooth check in & out process.

Lance N.  |  Premières impressions 
Évaluation :
5

Great people, they were very helpful during the check-in.

DESTINEE B.  |  Premières impressions 
Évaluation :
4

The person who handled my offload was knowledgeable but not overly friendly. I felt that he talked "down" to me several times. The young lady working with him was much more friendly.

CHARLES T.  |  Premières impressions 
Évaluation :
5

The staff made this seamless.

TALANDRIA N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khayla C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELISA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamar M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony W.  |  Premières impressions 
Évaluation :
2

I'm disappointed with the management at the U-HAUL Moving & Storage of Woodmere location (#775026) at 2525 Eastern Blvd, Montgomery, AL. Initially, my choice to use this location was due to the great service provided by two young men, Wes and Caleb. However, after their departure, the professionalism of the staff declined significantly. During one instance, a truck was blocking the entrance gate, and when I inquired about the expected duration, an employee responded rudely, stating that I simply had to wait. The tone and attitude used were quite disrespectful. I've also faced security concerns at this location, with my storage unit being broken into twice. The first time, Caleb informed me, but the second time I discovered my unit was open without any notification. This lack of communication was concerning. While waiting for assistance from General Manager Nathan, I observed two employees gossiping and making derogatory comments about customers. This behavior, including a remark about wanting to "strangle" certain customers, is unacceptable and unprofessional. On my move-out day (August 19, 2023), Nathan finally treated me courteously for the first time. I strongly believe that U-HAUL locations, including this one, need to focus on treating customers with respect, adjusting attitudes, and improving overall customer service quality. Certainly, expressing my feedback to management would be ideal, but unfortunately, it was extremely challenging to do so!

Chandra T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hanh v.  |  Expérience générale 
Évaluation :
5

Great customer service across board

Toyanika B.  |  Expérience générale 
Évaluation :
4

Facility seemed to be understaffed. The unit was clean and affordable. Discarded items at the front entrance needed to be removed on a regular basis.

Summer S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Expérience générale 
Évaluation :
2

Too expensive and I have 3 units and no discount I'll be moving out if nothing changes.

Andrea H.  |  Expérience générale 
Évaluation :
4

Only left uhaul because the Rv storage area was being closed. I stored the Rv there 3 plus years. I was sad to see it close. Not many options for covered Rv storage in Montgomery Al.

Randall M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIE S.  |  Premières impressions 
Évaluation :
5

Always a wonderful experience but it is costly nonetheless thank you.

Nakita N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rehan M.  |  Expérience générale 
Évaluation :
5

I was given a tour and I was able to decide which unit fits me best.

angelisha g.  |  Expérience générale 
Évaluation :
5

Markell was really helpful. Helped me choose the correct size unit, provided easy instructions and checked in the trailer and truck. Thanks

James T.  |  Premières impressions 
Évaluation :
1

I have stored my RV here since 2017. Since then the area has deteriorated as far as cleanliness is concerned. Trash is all over. Derelict vehicles have been allowed in and parts have been scattered all over. Gravel has been eroded leaving large holes and ridges throughout the lot. Security has been lax as several break-in's have occurred. This facility has been convenient and at a reasonable price but conditions are getting worse.

robert h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaquisha H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra P.  |  Premières impressions 
Évaluation :
5

Good storage facility. I will use again.

Marlene H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EUGENE P.  |  Expérience générale 
Évaluation :
1

We went through at least four managers while we were storing our RV. There were two major break-ins. After the first break in U-Haul seem to be concerned and wanted to help but after the second break in, we weren't even notified by U-Haul. Other people storing their rv's let us know that we had been broken into. It was by accident that we found out that they were closing the RV storage in the back. I went in and ask are y'all going to close the RV storage and the man said yes and I said why haven't we been notified he said well we're trying to get around to it, but you'll have to move out by the end of July, which it was mid June When I found out about it. They still have not contacted all the people in storage and it does take time to find a new place to go. The facility was never clean. There was trash everywhere, and I spoke to a management about it but nothing was done. I asked him please put a trashcan back there and let people know they can put trash in that, but nothing was done. I finally tied a trash bag to the pole next to our camper and every time I was there I would clean up around several campers near me . They would let semi trucks come in and tear up the yard. They were junk cars in several units and they didn't know who they belong to. I'm sorry, but this area in the back where the RVs are was never managed by anybody in fact, they told me they didn't have a manager for that area and I believe it , the storage unit is very convenient to us and we're sorry that it was run so poorly. I hope in the future that y'all will have more qualified managers.

Scott or Debby M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denis S.  |  Expérience générale 
Évaluation :
5

Will not go anywhere else!!

Steven T.  |  Expérience générale 
Évaluation :
5

I just wish I was able to pay the bill and not have my memories auctioned off I wish I could get all of my stuff back

MARGRET W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY F.  |  Expérience générale 
Évaluation :
5

Satisfied with storage

CHRISTOPHER K.  |  Expérience générale 
Évaluation :
4

Too many rate increases !

shay g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W.  |  Expérience générale 
Évaluation :
5

We vacated our smaller U-Haul unit to move to a larger U-Haul unit in the same facility. Yes, we are very very pleased..

walter C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G.  |  Premières impressions 
Évaluation :
5

I upgraded to a larger storage unit and this the reason I closed my unit.

Jerome B.  |  Expérience générale 
Évaluation :
5

Not thrilled to see the rodent traps in the storage unit

Gina D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARALETTE MARIE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton D.  |  Expérience générale 
Évaluation :
5

Caleb has always answered my questions and helpful.

Jim C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY F.  |  Premières impressions 
Évaluation :
4

Polite staff and willing to work if needed

LAKIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latosha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timmothy j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MECHELL N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KarNesha T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B.  |  Expérience générale 
Évaluation :
3

I was assigned a storage, but when I got to it, it was already occupied.

JAMES M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene H.  |  Premières impressions 
Évaluation :
5

Literally the BEST storage facility staff we have ever encountered! The service was top tier and the staff was very informative and friendly.

Jadah L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana C.  |  Expérience générale 
Évaluation :
5

Excellent staff. Thank you Caleb.

John G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaketa L.  |  Expérience générale 
Évaluation :
5

Geeat

Haliyah W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORRIS H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonda J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
5

The facility is enormous, and there is enough space to handle my storage needs.

THOMAS T.  |  Premières impressions 
Évaluation :
1

They rented me a storage with a broken latch I had problems locking and unlocking my unit I was charged an extra 10 a month every month for all asscess and couldn't never get in, I had so many extra charges and fees they couldn't explain. The location 1225 Montgomery AL Eastern Blvd is very unorganized, turn over staff and very untruthful, my storage was left open for nights due to my lock wasn't fixed I have done several complaints the store manager do not reach out General manger do not answer I have called corporate to speak with the General manager Boss and I'm still waiting, now I received an email saying my information has gotten out with my ID bankcard information and everything,( identity theft) I will contact the NEWS and a lawyer so then someone will hear this story.

Sharanita M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carnetta L.  |  Premières impressions 
Évaluation :
5

Thanks for everything…

Nakita N.  |  Expérience générale 
Évaluation :
3

To many junk cars up front.

Mary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tequila P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roshanta T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas E.  |  Premières impressions 
Évaluation :
5

My experience was absolutely wonderful. Excellent customer service!!!

Chaketa L.  |  Premières impressions 
Évaluation :
4

The customer service at the location in Woodmere was top notch. The two gentlemen that helped me really made my choice easy

ROBYN C.  |  Premières impressions 
Évaluation :
5

Great Staff+Great Service, Thank You Everyone!

Susan V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin P.  |  Expérience générale 
Évaluation :
5

Great job east blvd crew keep up the good work

COURTNEY K.  |  Premières impressions 
Évaluation :
1

The delivery of my u-haul boxes has been changed several times. I have been given conflicting information about what time the boxes would be delivered. I have wasted two entire day waiting on boxes to be delivered. I have had to change my schedule several times to accommodate delivery of the boxes, and at this point in time they have not been delivered. I will not be using u-hall to move again.

Tywanois L.  |  Premières impressions 
Évaluation :
5

The workers help me with my problem. And i was very HAPPY to get a payment date change .

Willie S.  |  Premières impressions 
Évaluation :
5

I always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.

Shirley B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
5

The staff at Woodmere is very kind and knowledgeable.

jenesis w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn K.  |  Expérience générale 
Évaluation :
5

Great customer service, Houston went above and beyond expectations

Timothy K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K.  |  Premières impressions 
Évaluation :
4

Other than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.

Eric N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ericka t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose G.  |  Expérience générale 
Évaluation :
5

I showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely

SHERRI D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

freddrick g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olivia M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rena S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis H.  |  Premières impressions 
Évaluation :
1

The customer service was terrible. I didn't stay

Sha'Ron S.  |  Premières impressions 
Évaluation :
3

Need to show a friendly attitude with all customers. Thanks

ANGELA B.  |  Expérience générale 
Évaluation :
5

Kevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd. Thanks Dr TV Wilson

Terrence W.  |  Premières impressions 
Évaluation :
5

The staff was very knowledgeable of their job and very helpful. Very good service.

Helen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

casey l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary G.  |  Expérience générale 
Évaluation :
2

The storage smells like there’s several dead animals in it

brelyndrah w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
3

I had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.

Bridgette C.  |  Premières impressions 
Évaluation :
5

The General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.

James S.  |  Premières impressions 
Évaluation :
5

The gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.

PHILIP T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D.  |  Expérience générale 
Évaluation :
5

Good Customer service, the best I have experience in this area.

JOYCE G.  |  Expérience générale 
Évaluation :
5

Staff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.

toni f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dell N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryant j.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Patrice M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

albert h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis h.  |  Expérience générale 
Évaluation :
5

Y’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !

Zenobia L.  |  Expérience générale 
Évaluation :
5

Great customer service!

Latoya S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrashawn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah L.  |  Premières impressions 
Évaluation :
5

Le personnel était amical et serviable.

catrece d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H.  |  Expérience générale 
Évaluation :
5

Thanks a lot

KAYLA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma H.  |  Expérience générale 
Évaluation :
5

Easy breezy, very convenient and staff member was very helpful & informative

Norlishia M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nigel K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON MAURICE A.  |  Expérience générale 
Évaluation :
4

I really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.

Stephanie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRICE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betzaida D.  |  Premières impressions 
Évaluation :
3

Ussually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.

JOSEPH D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline P.  |  Online Move In 
Évaluation :
3

Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.

VIVIAN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON MAURICE A.  |  Premières impressions 
Évaluation :
5

when did i get s storage at this facility?

Kristy M.  |  Premières impressions 
Évaluation :
5

The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..

TIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G.  |  Premières impressions 
Évaluation :
4

Aucun

Anjanette J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven W.  |  Expérience générale 
Évaluation :
4

Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.

Roshonda S.  |  Expérience générale 
Évaluation :
4

thanks.

Mansour A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott or Debby M.  |  Premières impressions 
Évaluation :
3

Accused of stealing boxes/supplies by manager and one employee. Poor systems updating

LASHON R.  |  Expérience générale 
Évaluation :
3

Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff

LASHON R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany F.  |  Premières impressions 
Évaluation :
2

Having to wait in line for 1-2 hours anytime I need something ruins everything.

Andy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L.  |  Expérience générale 
Évaluation :
5

I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms. 

kenisha s.  |  Expérience générale 
Évaluation :
3

I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said "well that is a first". He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.

rebbeca g.  |  Expérience générale 
Évaluation :
5

The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!

CLORA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kia H.  |  Premières impressions 
Évaluation :
4

Merci

Donna M.  |  Expérience générale 
Évaluation :
3

I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an "express" line, it's a good idea to utilize it so customers wanting to pay their bill don't have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can't say enough about her. She is the one that brings light to the facility.

DENICE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha M.  |  Premières impressions 
Évaluation :
1

I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?

Beth M.  |  Premières impressions 
Évaluation :
5

Felt very safe and my belongings were kept secure.

Rachel W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eronda W.  |  Premières impressions 
Évaluation :
5

The staff was was very friendly and helpful !

shay g.  |  Premières impressions 
Évaluation :
3

We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you Debby

Scott or Debby M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leckra J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra H.  |  Premières impressions 
Évaluation :
1

I had the worst experience ever!! When I arrived the guy at the desk didn't even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I'm just really appalled and upset!!!

Alexis R.  |  Premières impressions 
Évaluation :
3

U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.

Laura C.  |  Premières impressions 
Évaluation :
5

Great!

Wendy C.  |  Expérience générale 
Évaluation :
4

S.O.

Keona S.  |  Expérience générale 
Évaluation :
5

I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.

Cara B.  |  Expérience générale 
Évaluation :
2

The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.

Lashundra B.  |  Expérience générale 
Évaluation :
5

Excellent facility, great staff, clean and secure

Allen H.  |  Expérience générale 
Évaluation :
4

The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.

Roshonda S.  |  Premières impressions 
Évaluation :
5

Very helpful very nice to deal with

richard n.  |  Premières impressions 
Évaluation :
1

I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed

Mary M.  |  Expérience générale 
Évaluation :
5

Great Experience

Fernando L.  |  Expérience générale 
Évaluation :
5

I love this place

Tonja S.  |  Expérience générale 
Évaluation :
4

Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.

Charles L.  |  Premières impressions 
Évaluation :
5

Uhaul really came thru for me I would definitely choose them again

CHERYL S.  |  Premières impressions 
Évaluation :
2

The access pad key swipe was broken and need more clerk to managed the morning rush.

JEROME B.  |  Expérience générale 
Évaluation :
5

Everything was Excellent

Tommy L.  |  Expérience générale 
Évaluation :
1

It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.

Adrian A.  |  Expérience générale 
Évaluation :
5

Thanks

Southern Poverty L.  |  Expérience générale 
Évaluation :
4

Excellent

Kathryn H.  |  Expérience générale 
Évaluation :
4

Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.

Regina K.  |  Premières impressions 
Évaluation :
5

No comments

SYLVIA B.  |  Expérience générale 
Évaluation :
5

Great Customer support through dropping off the trailer to setting up storage.

JIM C.  |  Expérience générale 
Évaluation :
5

Fast service. Friendly staff.

teresa s.  |  Premières impressions 
Évaluation :
1

ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.

PAUL V.  |  Premières impressions 
Évaluation :
5

The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.

sherry w.  |  Premières impressions 
Évaluation :
5

The csr was very professional. He was getting the customers in and out. Very warming and caring individual

MECHELL N.  |  Premières impressions 
Évaluation :
1

When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.

Deanne C.  |  Premières impressions 
Évaluation :
5

Staff were very helpful, friendly and courteous. I highly recommend this location.

Douglas T.  |  Premières impressions 
Évaluation :
5

Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!

Mayadees R.  |  Premières impressions 
Évaluation :
5

Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!

CORNELIUS M.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to help me. Awesome awesome.

Bernard B.  |  Premières impressions 
Évaluation :
5

Great!

Richard K.  |  Premières impressions 
Évaluation :
4

Short-staffed almost always, but when it’s your turn, the service is good.

PAUL V.  |  Premières impressions 
Évaluation :
5

I will most definitely do more business with these guys

Andre C.  |  Premières impressions 
Évaluation :
4

Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi

damian l.  |  Premières impressions 
Évaluation :
4

No comment

AMY C.  |  Expérience générale 
Évaluation :
5

I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.

bernisha P.  |  Expérience générale 
Évaluation :
5

Awesome

Rodney B.  |  Premières impressions 
Évaluation :
5

Everyone went above and beyond with excellent customer service!

Gabrielle C.  |  Expérience générale 
Évaluation :
1

My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.

Walter B.  |  Expérience générale 
Évaluation :
5

Preston Taylor is an excellent manager with great people skills.. Keep him forever.

Scott M.  |  Expérience générale 
Évaluation :
5

Wonderful staff.

SHARON R.  |  Expérience générale 
Évaluation :
1

The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.

Walter B.  |  Réservation 
Évaluation :
5

This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!

Patsy G.  |  Expérience générale 
Évaluation :
4

The customer service was great!

Albert M.  |  Réservation 
Évaluation :
4

Staff very helpful. Facility is clean. Like variable dock heights at loading area.

Andy F.  |  Expérience générale 
Évaluation :
3

When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.

LASHANTA D.  |  Expérience générale 
Évaluation :
1

Customer service at the actual location was horrible. (The manager)

Earlisha J.  |  Expérience générale 
Évaluation :
5

Great place

loretta k.  |  Expérience générale 
Évaluation :
5

Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!

Wendy C.  |  Réservation 
Évaluation :
5

It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.

SAMANTHA R.  |  Expérience générale 
Évaluation :
3

Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it

FATHER JAMES D.  |  Expérience générale 
Évaluation :
5

Customer service was great!

temeria D.  |  Réservation 
Évaluation :
5

Very good and friendly experience!

ARCHI R.  |  Réservation 
Évaluation :
5

Very Professional

FREDDIE S.  |  Réservation 
Évaluation :
5

Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.

Katrina B.  |  Réservation 
Évaluation :
3

After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.

Olivette P.  |  Réservation 
Évaluation :
5

Preston always helpful!!

Mike T.  |  Expérience générale 
Évaluation :
1

Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!

James S.  |  Expérience générale 
Évaluation :
5

This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1 miles myself.But I cannot do because of my poor physical condition .

Denise F.  |  Expérience générale 
Évaluation :
5

Very helpful

michelle b.  |  Expérience générale 
Évaluation :
4

Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.

James J.  |  Expérience générale 
Évaluation :
4

Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.

Vera A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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